Condo Control Central is a property management solution that provides an online communication and management platform for condos. It offers an online discussion forum, amenity booking, concierge management and more.

An online file library lets residents store documents such as by-laws, homeowners association meeting minutes and financial statements. Property managers can build a public website for their condominium that allows them to poll residents, publish event calendars and share community details with residents.

Condo Control Central provides a security and concierge console that allows security personnel to track authorized entry into a condominium. The package tracking feature lets users keep a log of packages received at the front desk and record signature upon pick up. Property managers can also set up an online store to sell keys, fobs, garage remotes and more.

Monthly and annual pricing is available. Support is available by phone or fax.  



32 Reviews of Condo Control Central

Overall rating

4.31 / 5 stars

Filters:

Showing 1 - 20 of 32 reviews

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great Product, Easy to use!

Pros

Allows me to easily manage my various sites in the most efficient manner. Also gets rid of all the extra paperwork!

Cons

Haven't run into that many issues that are utterly frustrating, sure somethings could be different but by an large the system acts exactly as is expected.

November 2018

Jeanie from accounting

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

110 Unit Townhouse - Condo Corporation

I was seeing how long it took for specific projects to be completed -from PO issue to job complete. Which in turn would evaluate the contractor that was used on site to make sure work was completed in a timely manner. Perfect for time management.

Pros

I liked the software as it was very easy to track ongoing trades working on our property. From the PO being issued to the work being complete.

Cons

Was difficult to obtain homeowner feedback on satisfaction of specific work being done on units, as not every property owner was enrolled with Condo Control Central, due to several seniors residing in the complex which did not have internet, computers or were tech savvy. This was not at all related to the software but made it limited use.

Response from Condo Control Central of Condo Control Central

Replied November 2018

Hi Jeanie, Thank you for taking the time to give us your feedback! We have created a case study to help solve that issue https://www.condocontrolcentral.com/palace-case-study/. We understand that this process can be difficult sometimes, here is a few workaround: 1. Text and Voice which can send residence a text message of the announcement or send an automated voice message if they have a home number. 2. We also have a mobile app that residents can use to log into our system without needing a computer Our customer success manager will be contacting you help resolve this issue. Thank You, Condo Control Central Team

November 2018

Helene from Civic and Social Organization

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Very Convenient

It is convenient and easy to navigate.

Pros

It is very convenient receiving messages from our front desk and Property Manager.

Cons

Sometimes it's difficult to find a document.

October 2018

Harry from TSCC 2297

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

October 2018

How I like Condo Control Cental

Pros

I really like that all the information I need is available. From Board meeting minutes to quotations for services or products the corporation has purchased it's all there.

I like that I can book an elevator or a BBQ without having to go down to the concierge and hope he or she is not tied up with anyone.

I also like the notification system, keeps me in the loop on everything going on in the building. Helps to arrange a schedule if needed.

Cons

Originally it took some time to find everything but after a few times navigating it became very easy to use.
I can't say I have any other negative things to say.

October 2018

David from Club

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

User review of Condo Control Central

Provides a convenient way to inform condo residents of ongoing events, lets them see various documents that then do not need to be mailed out. Also enables residents to report issues that need attention.

Pros

Ease of receiving notifications from our Condo manager regarding upcoming events.

Cons

Nothing that I can think of at this time.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Use of CCC since 2015 for 4 buildings/340 units

Transition to this platform was relatively painless and well supported by back office and software support. Features are being added but slowly. Not yet transitioned to using credit card payment or proxy/e-vote collection on the site.

Pros

Fairly easy to use, though not crazy about the fact that "people" and "units" got mixed together, but you get used to it.
Decent options for creating emails or documents on the site and choosing where these should go. Improving with being able to add photos etc.

Cons

No alerts for bulletin boards or classified ads, though I have been asking for this "feature" for 3 years!
Would be nice to have a way to tie a public web page to the internal one, so don't need to support separate wordpress site

Response from Condo Control Central of Condo Control Central

Replied November 2018

Hi there, Thank you for your response! As a client first organization, our product is directly shaped by the feedback we receive from our clients. Our rational behind limiting alerts in our Discussion Board & Classified Ads modules is to ensure that residents don¿t unsubscribe from our emails as a result of being inundated with emails every time someone creates a new thread or posts a reply. If residents unsubscribe from emails associated with CCC then they would also no longer receive email notifications for vital updates from their property management team. Thank You, Condo Control Central Team

October 2018

Tammy from Lakeridge Health Corporation

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Condo Control Central

Pros

I really learned a lot from the education modules

Cons

the setup process and the downloading of the software was a little difficult and would love the option to be able to turn of the voice and read my self ..

Response from Condo Control Central of Condo Control Central

Replied November 2018

Hi Tammy, Thank you for your review! Our software is completely Web/Cloud- based, so there is no setup or download process. We will have a customer success manager reach out to you as soon as possible to investigate this issue further. We apologize for any inconvenience. Thank You, Condo Control Central Team

October 2018

FRANK from City of Toronto

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2018

A good tool

Pros

Booking amenities can be done anytime not restricted to business hours.

Cons

Included payment options would remove need for certifying cheques for deposit of rentals.

Response from Condo Control Central of Condo Control Central

Replied November 2018

Hi Frank, Thanks for your feedback! We do have other payment options built into our system. We partner with Stripe to process payments through credit card for amenity bookings, online payments, and status certificates. You can contact your account manager at CCC and they¿ll happily help you set it up! Thank You, Condo Control Central Team

October 2018

Kevin from Education

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Great software that helps condos get work done

Really happy with the responsiveness of the support team and their willingness to integrate suggestions into the software.

Pros

Great way to alert owners and residents quickly
Helps to keep owners and resident information in a central location
Helps the condo board and manager track service requests
Tasks allow the condo board and manager to organize their efforts

Cons

It would be nice to have integration with other services like our security door system
The tasks section is limited in that they have to be assigned to a single person, it would be nice to be able to add others

Response from Condo Control Central of Condo Control Central

Replied November 2018

Hi Kevin, Thank you for your honest review! we are currently finalizing our security patrol solution which will have more features including patrol checkpoints/touring. It will be released in January. Our task section does enable users to add others to the task, a customer success manager will contact you to elaborate more on this feature. Thank You, Condo Control Central Team

October 2018

Karen from New Time Square

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

October 2018

Could be faster

Pros

Can keep track of packages, newsletters sent to residents and other items.

Cons

It is very slow and it requires a number of screens to get through to get to what you are looking for. When an email is sent to residents it usually takes 1-2 hours before it is received.

Response from Condo Control Central of Condo Control Central

Replied November 2018

Hi Karen, Thank you for your review! we strive to make our platform easy you use and navigate. We provide training options including video, in person, over the phone, or online to help our customers navigate our platform. We apologize for any inconvenience e-consent feature might have caused, our system usually takes less than 30 mins to send out a service level agreement to all residents. A customer success manager will reach out to you to help rectify this issue. Thank You, Condo Control Central Team

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

5 of 5

Functionality

3 of 5

October 2018

A basic program.

CCC is a big improvement over emails for recordkeeping because it allows access to the entire board and keeps track of outstanding issues. But there aren't good search features so that as time goes on it is more and more difficult to find records of past issues. Also the requirement to post a service request then go back in to add photos is cumbersome - you should be able to attach photos when creating the request.

Pros

It provides a communication platform for multiple categories of users to connect and access information. It is generally offered to client buildings free by property management and security companies.

Cons

The library function is very limited re size of documents permitted and the organization of documents. The reporting functions are awkward making it difficult to search for or organize issues that were the subject of complaints or incident reports. The summary reports don't show key information so the detailed reports need to be reviewed.

Response from Condo Control Central of Condo Control Central

Replied November 2018

Hi there, We truly appreciate your feedback! I wanted to let you know we heard your feedback and we implement changes in our new reporting system that addresses all those issues. Please contact your account manager at (888) 762-6636 so they could assist you further. Thank You, Condo Control Central Team

October 2018

Sunny from Goldview Property Management

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Condo Control Review

It's a great plateform to keep residents informed about the building.

Pros

Ease to use for management and residents.

Cons

Maybe separating what aspects you can unsubscribe to if you wish. Ie so if they unsubscribe you can still get package notifications.

October 2018

Robert from Real Estate

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Great Software!!

Pros

Ease of use and reliability is very important to me. lots of features, I use it on a daily basis.
I've recommended Condo Control to some of my friends in the property management field.

Cons

I've yet to experience any major problems, few times they've done site maintenance in the morning, but that's completely understandable as software does need to be updated from time to time. so it's not really a big issue .Overall amazing service.

October 2018

Annkay from Goldview Property Management

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

2 of 5

October 2018

General review

It has been easier posting notices and other Corporation documents.

Pros

Great customer service
Easy to use
Cost effective

Cons

I did not like the fact that I could not copy images.

October 2018

Ron from Creative Industry

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

2 of 5

October 2018

Review of CCC software.

I don’t use it very much. Mainly because what I need it for I can only do on my iMac.

Pros

Easy to use and download. Nothing else really.

Cons

Does not offer the full set of features compared to signing into the web portal. Visually, it doesn’t look appealing at all. Very uninspiring.

Response from Condo Control Central of Condo Control Central

Replied November 2018

Hi Ron, We really appreciate your feedback. At Condo Control Central we always strive to improve our products to create an optimum experience for our clients. We are always adding new features to our mobile app, we will keep improving our mobile app until it has all the same functionalities as our web portal. Best, Condo Control Central Team

October 2018

Anna from Del Property Management Inc

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Reasons for recomendations

Excellent system, service from the staff, and reasonable rates.

Pros

Condominium management offices need to move forward on electronic access of information on residents, such as phone #'s, vehicle info, # of electronic fobs/card access, lease agreements, vacation info when resident is away on vacation etc.
Resolved the need to communicate with 2000 residents in a condominium community, by being able to post notices, on upcoming events and more.
Our security desk to have access on information of all residents.

Very easy to learn, even for non computer users
Our residents find it very useful to book amenities on line and then come and pay
The ease of being able to pass on contractor events with security staff, being able to read reports written, without having to print.
The ability to use the PO system appears to be very useful, it is too bad I am not obtaining authority to use.
I did experience the Proxy service and was very glad that was available. What a time saver.
I look forward to using more services that CCC may be able to offer in the near future.

Cons

Requests and changes must wait for one month.

Response from Condo Control Central of Condo Control Central

Replied November 2018

Hi Anna. Thank you for your response! We aim to make all changes and updates the same day they were requested, but making system changes may take a little longer. We apologize for any inconvenience and your customer success manager will be contacting you to see how we could rectify this issue. Thank You, Condo Control Central Team

October 2018

Osyth from Mdr

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

October 2018

Condo control central review

Less time for staff to respond to service requests

Pros

Ease of use. Features.

Cons

Search does not look at all folder levels

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

October 2018

A complete condo record keeping a database that works

The store is a useful addition that takes the need for residents to pay by cheque out of the loop. Also provided real time access to information regarding identifying and classifying problematic owners and tenants.

Pros

Speed of access and ease of updating the client records.

Cons

Response time is sometimes slow if its an update that cannot be performed by building staff

Response from Condo Control Central of Condo Control Central

Replied November 2018

Hi there, Thank you for your feedback! We apologize for any for any inconvenience we have caused. We aim to make all update requests within 24 hours. To make changes to our system take a bit of time, but we are always aiming to shorten that gap. Best, Condo Control Central Team

October 2018

Donna from DCC #164

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

One stop - save time

I am located at the site so having the latest information available is very helpful.

Pros

The easy of moving from one section to another makes my day so much easier. All the information and notes are just a click away.

Cons

The only issue I have is a recent change has made inputting dates into vacation a little more difficult. The pop up screen with the most recent changes overlays on top of the calendar.

Response from Condo Control Central of Condo Control Central

Replied November 2018

Hi Donna, Thank you for your feedback! We try to make our platform as customizable as possible while trying to make it simple to use. Your customer success manager will be contacting you to resolve this issue. Thank You, Condo Control Central Team

October 2018

Mara from Impact Mobile

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Best tool we have invested in to-date!

Pros

It seamlessly integrates our team's core needs into a single system that is easy to navigate and use.

Cons

Could be a bit more flexible in terms of customization.