Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"Very easy to use and provides details at one point, doesn't trouble a user a lot."
"Very easy to use and navigate. Good method of communicating with residents."
"This software is easy to operate and this help new users to get use to it more easily. I First use this software two years before and I just love it."
Cons
"parking permits were a bit confusing to understand but once you learn what the options are and how they work it was easy."
"The software use to be a little slow on weekends, but it has been working pretty well for the past few months, I think they upgraded their system"
"Could be more user friendly; sometimes tricky to find what you need Hard to solve password issues"
Condo Control Central Reviews
Filter by:
May 2020
Michael from Alwington Communities Inc.
Company Size: 11-50 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
An important condominium management tool.
Pros
Easy to use, very responsive team, easy to onboard new staff members.
Cons
I would like to see support for larger file uploads.
October 2019
Gowri from Kipling Residential Management Inc.
Company Size: 51-200 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Easy to Use Condo Management Software
I have been using Condo Control Central for the last 3 years to assist in managing my condominium corporations. I love the way I can easily send announcements to everyone associated with the condominium from owners to tenants to staff on building related issues quickly and easily. CCC team listens well to feedback and implements product upgrade requests much mnore quickly than other software in the market.
Pros
The software is easy to use and can be learned very quickly. The interface is clean and self explanatory.
Cons
The maintenance that takes place at 9:00 p.m. in the night. If this can be pushed back to later in the night or early hours like 5:00 a.m., it would be perfect.
Reasons for Choosing Condo Control Central
The functionality of CCC is the best out there in the market compared to other products. We also wished to support our local businesses and get the best value for our dollars.
Reasons for Switching to Condo Control Central
We amde the switch because the funcitonality of CCC is much easier to use.
October 2018
Anonymous
Company Size: 2-10 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
5.0
Functionality
3.0
October 2018
A basic program.
CCC is a big improvement over emails for recordkeeping because it allows access to the entire board and keeps track of outstanding issues. But there aren't good search features so that as time goes on it is more and more difficult to find records of past issues. Also the requirement to post a service request then go back in to add photos is cumbersome - you should be able to attach photos when creating the request.
Pros
It provides a communication platform for multiple categories of users to connect and access information. It is generally offered to client buildings free by property management and security companies.
Cons
The library function is very limited re size of documents permitted and the organization of documents. The reporting functions are awkward making it difficult to search for or organize issues that were the subject of complaints or incident reports. The summary reports don't show key information so the detailed reports need to be reviewed.

Response from Condo Control Central
Replied November 2018
Hi there, We truly appreciate your feedback! I wanted to let you know we heard your feedback and we implement changes in our new reporting system that addresses all those issues. Please contact your account manager at (888) 762-6636 so they could assist you further. Thank You, Condo Control Central Team
May 2020
Julia from City Towers
Company Size: 11-50 employees
Industry: Commercial Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
May 2020
Condo Control Central Facilities
I would like to say thank you Condo Control Central Customer Service, I was in a situation when a customer service representative helped me a lot. It was a regular day when I received a call from a resident regarding unauthorized access to the suite by one of our contractors and resident was blaming Management that we didn't send access notice to inform resident about an upcoming inspection , but notice was sent 2 days before and deleted by Management in the same day when the inspection conducting. To avoid problems with resident, I called CCC customer service and they help me to restore access notice for that unit. The best benefit I believe Condo Control has is an announcement section that allows me to inform residents about an emergency situation right away and any time from any places just open the Condo Contol app on my phone.
Pros
Condo Control Central is a modern, convenient and powerful tool for our Condominium Corporation, which allows us to effectively automate its communication processes. CCC includes many sections such us announcements, service requests, security reports, as well as a reliable communication system.
Cons
I had a couple of issues with CCC Portal when I send a long announcement some words are condensed in one long sentence, however, after calling CCC Portal customer service these issues were fixed immediately and I have never faced such problems anymore. I think the CCC platform doesn't have disadvantages and any small issue can be fixed it right away by a customer service representative, who is always willing to help.
October 2018
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2018
Use of CCC since 2015 for 4 buildings/340 units
Transition to this platform was relatively painless and well supported by back office and software support. Features are being added but slowly. Not yet transitioned to using credit card payment or proxy/e-vote collection on the site.
Pros
Fairly easy to use, though not crazy about the fact that "people" and "units" got mixed together, but you get used to it. Decent options for creating emails or documents on the site and choosing where these should go. Improving with being able to add photos etc.
Cons
No alerts for bulletin boards or classified ads, though I have been asking for this "feature" for 3 years! Would be nice to have a way to tie a public web page to the internal one, so don't need to support separate wordpress site

Response from Condo Control Central
Replied November 2018
Hi there, Thank you for your response! As a client first organization, our product is directly shaped by the feedback we receive from our clients. Our rational behind limiting alerts in our Discussion Board & Classified Ads modules is to ensure that residents don¿t unsubscribe from our emails as a result of being inundated with emails every time someone creates a new thread or posts a reply. If residents unsubscribe from emails associated with CCC then they would also no longer receive email notifications for vital updates from their property management team. Thank You, Condo Control Central Team
May 2020
Marie from Shelter Canadian Properties Ltd
Company Size: 201-500 employees
Industry: Management Consulting
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
Functionality
4.0
May 2020
May 21, 2020
Pros
I like the variety of options available, like preparing reports etc.
Cons
The fact that you cannot have the same email address for different suites. The date format needs to be updated to numeric and alpha combinations and make it consistent throughout. When people are made Inactive - they are still getting emails unless they unsubscribe themselves (which doesn't happen automatically). It appears that the APP has functionality problems and people cannot always use a computer to access the site. When people unsubsribe themselves by accident could there be a safety reminder if they actually want to do this. I'm concerned about people who have unsubscribed themselves when we are coming up to the Budget and year end information.
Reasons for Switching to Condo Control Central
The Board of Directors wanted something different.
June 2020
Marivergi from THE MET TSCC 1952
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
June 2020
Reviews of Product and Service Condo Control
The most important point for me and, I would like to highlight is the support and the excellent service of the Condo Control team always gives to us. Quick response and training, also at the time of AGM and Budget, they came here personally on our site to help us and provide the best technical support.
Pros
The system is very friendly, it is so easy to find user, unit information, booking amenities etc. Also the reports payment, store activities.
Cons
We already send a suggestions to customize a report from stripe with the condo control store, also to include the security to add the number of unit in the order when the credit card payment to match with the stripe.
Reasons for Choosing Condo Control Central
Management was looking for , good product, service and maintenance price competitive.
June 2020
Genta from TSCC 2725
Company Size: 201-500 employees
Industry: Facilities Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Great Software
Great software to for sending notices, booking amenities and paying for them online.
Pros
This software is very user friendly for management or the residents.
Cons
Haven't found anything that I don't like yet.
Reasons for Choosing Condo Control Central
Excellent customer service that you can rely on all the time and very user friendly.
May 2020
Branka from Menkes Developments Ltd
Company Size: 201-500 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Fantastic Customer Service
I 've been using CCC for many years. From the fantastic customer service to customization options I can apply to different sites, it's made my work much more orginezed and effective.
Pros
I can apply to different sites, it's made my work much more effective.
Cons
Not having full acces from the app on my phone.
October 2018
Anonymous
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
October 2018
A complete condo record keeping a database that works
The store is a useful addition that takes the need for residents to pay by cheque out of the loop. Also provided real time access to information regarding identifying and classifying problematic owners and tenants.
Pros
Speed of access and ease of updating the client records.
Cons
Response time is sometimes slow if its an update that cannot be performed by building staff

Response from Condo Control Central
Replied November 2018
Hi there, Thank you for your feedback! We apologize for any for any inconvenience we have caused. We aim to make all update requests within 24 hours. To make changes to our system take a bit of time, but we are always aiming to shorten that gap. Best, Condo Control Central Team
October 2018
Anna from Del Property Management Inc
Company Size: 201-500 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Reasons for recomendations
Excellent system, service from the staff, and reasonable rates.
Pros
Condominium management offices need to move forward on electronic access of information on residents, such as phone #'s, vehicle info, # of electronic fobs/card access, lease agreements, vacation info when resident is away on vacation etc. Resolved the need to communicate with 2000 residents in a condominium community, by being able to post notices, on upcoming events and more. Our security desk to have access on information of all residents. Very easy to learn, even for non computer users Our residents find it very useful to book amenities on line and then come and pay The ease of being able to pass on contractor events with security staff, being able to read reports written, without having to print. The ability to use the PO system appears to be very useful, it is too bad I am not obtaining authority to use. I did experience the Proxy service and was very glad that was available. What a time saver. I look forward to using more services that CCC may be able to offer in the near future.
Cons
Requests and changes must wait for one month.

Response from Condo Control Central
Replied November 2018
Hi Anna. Thank you for your response! We aim to make all changes and updates the same day they were requested, but making system changes may take a little longer. We apologize for any inconvenience and your customer success manager will be contacting you to see how we could rectify this issue. Thank You, Condo Control Central Team
October 2018
Kevin from Education
Company Size: 2-10 employees
Industry: Facilities Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2018
Great software that helps condos get work done
Really happy with the responsiveness of the support team and their willingness to integrate suggestions into the software.
Pros
Great way to alert owners and residents quickly Helps to keep owners and resident information in a central location Helps the condo board and manager track service requests Tasks allow the condo board and manager to organize their efforts
Cons
It would be nice to have integration with other services like our security door system The tasks section is limited in that they have to be assigned to a single person, it would be nice to be able to add others

Response from Condo Control Central
Replied November 2018
Hi Kevin, Thank you for your honest review! we are currently finalizing our security patrol solution which will have more features including patrol checkpoints/touring. It will be released in January. Our task section does enable users to add others to the task, a customer success manager will contact you to elaborate more on this feature. Thank You, Condo Control Central Team
October 2018
Lisa from Gramercy Park TSCC 2297
Company Size: 11-50 employees
Industry: Facilities Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Condo Control Central Review
I've pretty much summed it all up in the Pros section of this.
Pros
I really like the fact that we as managers can do multiple notices throughout the day and be able to specify the users whether it be by group or by unit or by both... love the fact that residents can book the amenities and when booking they can view the agreement in full..love the fact that when a residents inquires about a parcel that was delivered and has an issue with it management can view all the details this including dates, pick up and signature...the program itself alleviates a lot of communication that would otherwise bog the office down it and allows us to work on all the rest of the issues...
Cons
Not really thought or have come across issues with the software that were not fixed or explained in full by a rep when bringing the concern to them.
October 2018
Harry from TSCC 2297
Company Size: 11-50 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
October 2018
How I like Condo Control Cental
Pros
I really like that all the information I need is available. From Board meeting minutes to quotations for services or products the corporation has purchased it's all there. I like that I can book an elevator or a BBQ without having to go down to the concierge and hope he or she is not tied up with anyone. I also like the notification system, keeps me in the loop on everything going on in the building. Helps to arrange a schedule if needed.
Cons
Originally it took some time to find everything but after a few times navigating it became very easy to use. I can't say I have any other negative things to say.
October 2018
Donna from DCC #164
Company Size: 2-10 employees
Industry: Management Consulting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
October 2018
One stop - save time
I am located at the site so having the latest information available is very helpful.
Pros
The easy of moving from one section to another makes my day so much easier. All the information and notes are just a click away.
Cons
The only issue I have is a recent change has made inputting dates into vacation a little more difficult. The pop up screen with the most recent changes overlays on top of the calendar.

Response from Condo Control Central
Replied November 2018
Hi Donna, Thank you for your feedback! We try to make our platform as customizable as possible while trying to make it simple to use. Your customer success manager will be contacting you to resolve this issue. Thank You, Condo Control Central Team
October 2018
Shaffin from TSCC 1430
Company Size: 2-10 employees
Industry: Hospitality
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
3.0
October 2018
Site Manager's Opinion
Overall as I have said it, it is doing what I use it for except for the CON item here above so I am okay with that.
Pros
Overall it is doing what I use it for. So I am okay with that.
Cons
Administrators/ Managers should have an option to extend the shift hours. Currently when you open your log sheet after sign in, it ask begin time and end time. Managers/Administrators from time to time overstay their shift but the shift log signs you out. That is not so likable to me.

Response from Condo Control Central
Replied November 2018
Hi Shaffin. Thank you for your review! We truly appreciate your feedback and your customer success manager will be reaching out to you shortly to see how we could improve this process. Thank You, Condo Control Central Team
October 2018
Eli from Paragon
Company Size: 1,001-5,000 employees
Industry: Security and Investigations
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
October 2018
Condo Control Central Review
Pros
Easy to use, a very good interface, that one can learn how to use it very fast.
Cons
System is down often. The report section need some more work.

Response from Condo Control Central
Replied November 2018
Hi Eli, Thank you for your review! Although we have a %99.95 up-time, sometimes we do updates and maintenance on our systems causing it to be down temporally, we apologize for this inconvenience. We have also released a new updated for our reporting feature, which adds more functionality. Please give it a try and tell us what you think! Thank You, Condo Control Central Team
October 2018
Robert from Real Estate
Company Size: 2-10 employees
Industry: Security and Investigations
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2018
Great Software!!
Pros
Ease of use and reliability is very important to me. lots of features, I use it on a daily basis. I've recommended Condo Control to some of my friends in the property management field.
Cons
I've yet to experience any major problems, few times they've done site maintenance in the morning, but that's completely understandable as software does need to be updated from time to time. so it's not really a big issue .Overall amazing service.
October 2018
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
simple but powerful
Its a great product, and highly customizable, so if there is a feature you need there is a high chance they can add it for you.
Pros
It was really simple and easy to use, and it has all the features you would need in a property management software. I would say its more for condos and hoa, you can use it for rentals too.
Cons
Could not think of any to be honest. It's an overall solid platform.
October 2018
Tabia from University
Company Size: 1,001-5,000 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
October 2018
Works Fine
Pros
CCC does a good job of keeping the announcements organized, and is a good space for community forums and accomodating bookings.
Cons
It's unclear how open CCC is to various languages. It's also difficult to gather the older generation online, those who would rather read announcements or find communication through pinboards.

Response from Condo Control Central
Replied November 2018
Hi Tabia, Thank you for the feedback! We understand it can be complicated sometimes to get older demographics onto the internet. We created a voice and text solution that enables you to send out voice or text notification to the residents if they prefer not to check online. A customer success manager will contact you with more information. Thank You, Condo Control Central Team
March 2019
Anonymous
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
affordable! Pretty easy to use and has a bunch of useful features
They did deliver on what the offered, and it didn't cost the board a ton of money. But I think the best thing is if there is a feature that our board needs they make it and add it for us
Pros
It is easy to use and the important thing is it's not expensive. plus has everything pretty much
Cons
The software use to be a little slow on weekends, but it has been working pretty well for the past few months, I think they upgraded their system
June 2020
Dana from POSH Condominiums
Company Size: 2-10 employees
Industry: Financial Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Site Admin
The reports are excelling and useful.
Pros
Ease of use and detailed information. Being able to track the persons managing the unit if the owner isn't living there.
Cons
Would like to see the purchase date on the owner change over screen and the ability to change it from Renter to Owner occupied (or the reverse). Would like to be able to see the history of the unit after it has sold.
October 2018
Sunny from Goldview Property Management
Company Size: 1,001-5,000 employees
Industry: Facilities Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Condo Control Review
It's a great plateform to keep residents informed about the building.
Pros
Ease to use for management and residents.
Cons
Maybe separating what aspects you can unsubscribe to if you wish. Ie so if they unsubscribe you can still get package notifications.
May 2020
shubham from Samsonshield
Company Size: 501-1,000 employees
Industry: Security and Investigations
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
May 2020
excellent
Pros
Very easy to use and provides details at one point, doesn't trouble a user a lot.
Cons
Some more reports can be created using the software and phone notification service should be active.
October 2018
Alban from MTCC 884
Company Size: 51-200 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Property Manager's helpful tool
At first I thought it was a complex issue. Once started using it, felt more and more comfortable.
Pros
Easy to use. Does what it is supposed to do. Fastest way to communicate with your resident
Cons
Takes time to download when you sign in.
June 2020
Eteri from Comfort
Company Size: 2-10 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Survey Rating
Pros
Posting the Notifications, Booking Amenities and using the Library and Tasking futures
Cons
Uploading the meeting packages and other condo documents, maintaining action list
September 2020
Simran from Pennine Security Solutions
Company Size: 201-500 employees
Industry: Consumer Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
My Favourite App
My journey was great with using this software. All over thanks to team for giving us such a good training.
Pros
This software is easy to operate and this help new users to get use to it more easily. I First use this software two years before and I just love it.
Cons
I don’t have any complaint with this software. I am happy.
June 2020
Julie from ICC Property Management
Company Size: 201-500 employees
Industry: Management Consulting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Great Software
It has been a great experience. I prefer to use CCC than any other software. The team is very helpful and responsive and don't make you feel incompetent even if its an easy fix.
Pros
How easy it is to use for everyone to use. The setting up of residents is so extremely easy and fast that it isn't painful to do like other software. It makes my job less stress full and makes me for effective.
Cons
parking permits were a bit confusing to understand but once you learn what the options are and how they work it was easy.
November 2018
Helene from Civic and Social Organization
Company Size: 2-10 employees
Industry: Civic & Social Organization
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
November 2018
Very Convenient
It is convenient and easy to navigate.
Pros
It is very convenient receiving messages from our front desk and Property Manager.
Cons
Sometimes it's difficult to find a document.
October 2020
Jennifer from Bayshore Place Condominium
Company Size: 2-10 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
Best Software Program
Resident email notifications
Pros
User friendly and exceptional customer service
Cons
There is nothing I dislike from the software
October 2019
Sandra from City Towers Property Management
Company Size: 11-50 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
October 2019
Feedback on Condo Control use
I am happy with how things work when creating and posting the announcement.
Pros
The convenience of creating a notice on the computer and also on the phone.
Cons
It condenses certain announcements after posting even after seeing the draft copy.
May 2020
Richard from 360 Community Management Ltd
Company Size: 11-50 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
May 2020
CCC
My experience dealing with CCC has been very good and the response time to queries has been excellent.
Pros
Very easy to use and navigate. Good method of communicating with residents.
Cons
Any the beginning, it took some time to learn and use CCC.
October 2018
Rick from TSCC 1997
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2018
Totally Worthwhile!
Our experience with Condo Control has always been that they are receptive to any problems or questions that we may have. Their response time has always been excellent.
Pros
My condo has been using this software for a long time and, as one of the administrators, I've always found it easy to use and generally ahead of the curve with regard to anticipating the needs of the users.
Cons
I really have no problems at all. We pick and choose the functions that suit our needs.
November 2018
Jeanie from accounting
Company Size: 2-10 employees
Industry: Computer Networking
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
November 2018
110 Unit Townhouse - Condo Corporation
I was seeing how long it took for specific projects to be completed -from PO issue to job complete. Which in turn would evaluate the contractor that was used on site to make sure work was completed in a timely manner. Perfect for time management.
Pros
I liked the software as it was very easy to track ongoing trades working on our property. From the PO being issued to the work being complete.
Cons
Was difficult to obtain homeowner feedback on satisfaction of specific work being done on units, as not every property owner was enrolled with Condo Control Central, due to several seniors residing in the complex which did not have internet, computers or were tech savvy. This was not at all related to the software but made it limited use.

Response from Condo Control Central
Replied November 2018
Hi Jeanie, Thank you for taking the time to give us your feedback! We have created a case study to help solve that issue https://www.condocontrolcentral.com/palace-case-study/. We understand that this process can be difficult sometimes, here is a few workaround: 1. Text and Voice which can send residence a text message of the announcement or send an automated voice message if they have a home number. 2. We also have a mobile app that residents can use to log into our system without needing a computer Our customer success manager will be contacting you help resolve this issue. Thank You, Condo Control Central Team
June 2020
Gary from Explorer Condominium Board
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
5.0
June 2020
CCC Experience at Explorer Condominium
Pros
Booking an amenity Creating an announcement using the templates provided Making payments
Cons
From an Android phone, there are more clicks required to see an attachment than with other platforms
October 2018
Anonymous
Company Size: 201-500 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Condo Control from Property Management Perspective
Pros
Easy to use and to inform residents of information going on in the building
Cons
nothing has come up yet. The company is always quick to respond to our questions/concerns.
October 2018
Annkay from Goldview Property Management
Company Size: 51-200 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
2.0
October 2018
General review
It has been easier posting notices and other Corporation documents.
Pros
Great customer service Easy to use Cost effective
Cons
I did not like the fact that I could not copy images.
November 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Great Product, Easy to use!
Pros
Allows me to easily manage my various sites in the most efficient manner. Also gets rid of all the extra paperwork!
Cons
Haven't run into that many issues that are utterly frustrating, sure somethings could be different but by an large the system acts exactly as is expected.
October 2018
TANYA from Dental
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Great tool for condos
Excellent experience.
Pros
All information regarding my condo building comes right to my email, therefore I see it right away! The system is easy to get set up as a client, and you are able to have the information appropriated for either a tenant or landlord. And less paper waste.
Cons
I have had the software in my condo for 2 years and have had no negative experiences yet, just wish it was installed sooner for our condo.
May 2020
Ujjwal from Forest hill group
Company Size: 201-500 employees
Industry: Security and Investigations
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Great software
Great
Pros
It is very easy to use and display of the software is great.
Cons
This software sometimes have a lot of updates.
May 2020
Aleksia from TSCC 2200
Company Size: 11-50 employees
Industry: Management Consulting
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Great Tool for Communications
Condo Control is a great tool for Residents and Property Managers alike.
Pros
The ability to communicate with everyone set up by email/text message/voicemail. Residents who are not tech savvy can get a voicemail/text message which is a great alternative to emails. Owners who live off site are also informed. Sending access notices and suite specific notices.
Cons
That the application on my phone does not have the same capabilities as through desktop.
October 2018
Mara from Impact Mobile
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2018
Best tool we have invested in to-date!
Pros
It seamlessly integrates our team's core needs into a single system that is easy to navigate and use.
Cons
Could be a bit more flexible in terms of customization.
October 2018
Karen from New Time Square
Company Size: 2-10 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
3.0
October 2018
Could be faster
Pros
Can keep track of packages, newsletters sent to residents and other items.
Cons
It is very slow and it requires a number of screens to get through to get to what you are looking for. When an email is sent to residents it usually takes 1-2 hours before it is received.

Response from Condo Control Central
Replied November 2018
Hi Karen, Thank you for your review! we strive to make our platform easy you use and navigate. We provide training options including video, in person, over the phone, or online to help our customers navigate our platform. We apologize for any inconvenience e-consent feature might have caused, our system usually takes less than 30 mins to send out a service level agreement to all residents. A customer success manager will reach out to you to help rectify this issue. Thank You, Condo Control Central Team
October 2018
Osyth from Mdr
Company Size: 1 employee
Industry: Government Relations
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
October 2018
Condo control central review
Less time for staff to respond to service requests
Pros
Ease of use. Features.
Cons
Search does not look at all folder levels
December 2020
Ronald from Dreamview Village
Company Size: 1 employee
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
3.0
Functionality
4.0
December 2020
Dreamview Village
Tracking Condo Board daily and regard of activities. Did not provide good procedure to assist USERS.
Pros
This is a good tracking and product for History
Cons
Initial introduction and not a procedure manual for Users

Response from Condo Control
Replied December 2020
Hi Ronald, We have a full procedure manual and user guide here: https://condocontrolcentral.zendesk.com/hc/en-us/articles/203141764-Welcome-To-Condo-Control-Central-Owner-Tenant-User-Guide You can also reach out to our Customer Success team and we would be glad to help!
October 2018
Anonymous
Company Size: 501-1,000 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
October 2018
Very Helpful
Overall I am very pleased.
Pros
Ability to organize and make a lot of information available to owners, particularly in a digital, cost effective manner.
Cons
It takes some experience through trial and error to navigate effectively.
October 2018
Melissa from TDSB
Company Size: 10,000+ employees
Industry: Education Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
October 2018
Review of Condo Control Central
Pros
Ability to book services, common elements, elevator etc.
Cons
Could be more user friendly; sometimes tricky to find what you need Hard to solve password issues

Response from Condo Control Central
Replied November 2018
Hi Melissa, We appreciate your feedback! Our customer support manager will be reaching out to you for additional information on how we could make our platform more user-friendly. Thank you, Condo Control Central Team
October 2020
Emily from Crossbridge
Company Size: 1,001-5,000 employees
Industry: Hospitality
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
Review
Pros
The ease of use, organization, clarity,
Cons
Users can't book amenities on mobile devices

Response from Condo Control Central
Replied October 2020
Hi Emily, Users are able to book amenities on our mobile app, please reach out to us so if any of your residents are having issues booking amenities on our mobile app. We will resolve it immediately!
October 2018
Ron from Creative Industry
Company Size: 1 employee
Industry: Design
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
2.0
Functionality
2.0
October 2018
Review of CCC software.
I don’t use it very much. Mainly because what I need it for I can only do on my iMac.
Pros
Easy to use and download. Nothing else really.
Cons
Does not offer the full set of features compared to signing into the web portal. Visually, it doesn’t look appealing at all. Very uninspiring.

Response from Condo Control Central
Replied November 2018
Hi Ron, We really appreciate your feedback. At Condo Control Central we always strive to improve our products to create an optimum experience for our clients. We are always adding new features to our mobile app, we will keep improving our mobile app until it has all the same functionalities as our web portal. Best, Condo Control Central Team
October 2018
David from Club
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
October 2018
User review of Condo Control Central
Provides a convenient way to inform condo residents of ongoing events, lets them see various documents that then do not need to be mailed out. Also enables residents to report issues that need attention.
Pros
Ease of receiving notifications from our Condo manager regarding upcoming events.
Cons
Nothing that I can think of at this time.
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