Its a great product, and highly customizable, so if there is a feature you need there is a high chance they can add it for you.

It was really simple and easy to use, and it has all the features you would need in a property management software. I would say its more for condos and hoa, you can use it for rentals too.

Could not think of any to be honest. It's an overall solid platform.

I have been using Condo Control Central for the last 3 years to assist in managing my condominium corporations. I love the way I can easily send announcements to everyone associated with the condominium from owners to tenants to staff on building related issues quickly and easily. CCC team listens well to feedback and implements product upgrade requests much mnore quickly than other software in the market.

The software is easy to use and can be learned very quickly. The interface is clean and self explanatory.

The maintenance that takes place at 9:00 p.m. in the night. If this can be pushed back to later in the night or early hours like 5:00 a.m., it would be perfect.

I was seeing how long it took for specific projects to be completed -from PO issue to job complete. Which in turn would evaluate the contractor that was used on site to make sure work was completed in a timely manner. Perfect for time management.

I liked the software as it was very easy to track ongoing trades working on our property. From the PO being issued to the work being complete.

Was difficult to obtain homeowner feedback on satisfaction of specific work being done on units, as not every property owner was enrolled with Condo Control Central, due to several seniors residing in the complex which did not have internet, computers or were tech savvy. This was not at all related to the software but made it limited use.

It has been a overall easy to use and effective.

Ease if access control. Inventory control parking registration.

Filling out questionnaires. The inability to edit reports

Entering parcels is easy due to the multiple login page, Search for residents is a snap. Residents do not stand idly to receive parcel or parking permits.

As a concierge, and leader of a crew of security guards, the program does what it is advertised. Multiple logging of parcels, ease of producing parking permits, setting up new residents and owners in the data base can be done with relative ease.

Most issues we have have no solution so not such a great experience.

The easy navigation and user-friendly interface.

The announcements are not as customizable as we were led to believe, not able to delete visitors from an account, announcements are not able to have attachments and only the message can be viewed to now I have to make all documents images to have them seen by our residents.

I've been working with Condo Control over two sites in the past 5 years. It has been easy to maneuver and I've appreciated the updates and new apps/features added as new demand/needs are brought up. I use this site daily, from looking up occupancy contacts to purchase orders, to asset management features.

Our Customer Success Manager, [sensitive content hidden], is our superstar. I have worked with her over 2 different condominium corporation's that I manage. She is always very helpful to navigate our needs and open up modules that will benefit us. Condo Control itself is pretty simplified and easy to use overall.

The purchase orders could be updated to be a little more "user friendly" so that we can actually type in product or service description. They also print on two pages unnecessarily. I also would recommend updating the way we input contractors/companies - as it's a little silly to have to keep importing on excel with no way to delete duplicates.

Recently have had issues with Condo Manager and sync'ing with Condo Control. [sensitive content hidden] from the support team has been amazing and has been great at getting back to me every time I've emailed him. Honestly I would have been in the dark if not for [sensitive content hidden] , Condo Manager have been horrible and even though it is their product that we have been having issues with, it has been Condo Control who has kept me up to date and has gone above and beyond to help me fix it.Also shout out of [sensitive content hidden] again, she's an amazing rep and I'm so glad we have her!

Really easy customer support. It's great that we have a rep [sensitive content hidden] that helps us and any time we have to be sent to the support team they are great at getting back to us.

Nothing it is the best Condo portal I have used

Entering all resident's info and retrieving this info quickly. Being able to have all amenities booked online.

It is easy to use and has many features that help on day to day.

Online payment has to be done with a 3rd party and has an extra fee.

It has been a very big support for a better quality of performance.

Efficiency, user friendly, complete ane accessible from every whete

Not much to think of. The experience has been great.

Overall your staff and team is great

I've been a user for over 2 years. I've used serval applications similar to CCC but none compare of the user-friendly and accessibility that CCC gives you. If you are wondering if this will help you manage bookings, events, residents, files, security team organization. This app has it all. I love that it also has a Phone app. I definitely Recomend it to other managers.

I feel the tutorials should be more focused on residential use, not administrators only.

Really happy with the responsiveness of the support team and their willingness to integrate suggestions into the software.

Great way to alert owners and residents quickly Helps to keep owners and resident information in a central location Helps the condo board and manager track service requests Tasks allow the condo board and manager to organize their efforts

It would be nice to have integration with other services like our security door system The tasks section is limited in that they have to be assigned to a single person, it would be nice to be able to add others

Overall, I am very satisfied with our experience with Condo Control Central. Both from the perspective of an owner and from that of a Director, I find it the perfect solution to our communication as a corporation, both to our owners and to each other on the Board, as well as to managment.

Before we had Condo Control Central, it was difficult, as an owner, to learn about condo life, to understand what documents were important and how they were important. Communication from property management was also a problem. Now, as a board director, communication with owners and tenants is vastly improved. All important documentation is easily available to those who need it. Reporting Service Requests is easy, and the Board has the ability to track these requests to ensure managment is following up.

I would like to see the User Guide displayed as a more prominent icon somewhere up under the bar where the notifications icon is. Many of our owners are not all that tech savvy and find websites awkward and difficult to understand. A prominent icon for the User Guide that they will see immediately upon log-in would be ideal.

Previously I had requested to add a feature to add a template option for the announcement. Over two months ago, this idea has been implemented, which gave us an opportunity to download pictures and make our notices more colorful.

The most that I like in CCC Portal there are so many facilities options to create: announcements, events, service requests, tasks, amenity booking, etc. Options announcements help us to save tons of time by easily picking up notice templates.

I would like to add a chat option between Concierge and Management Office. Additional to this, would be perfect if CCC provides a template of the back charge letter and the opportunity to save letters under the unit file.

The phone book, service request tracking and announcement module are the most important features to us.

The voting module was only ok. And it is fairly expensive to set up. Also, the Quickbooks Online tie in seems problematic. Syncing our QBO records to CC doesn't always go smoothly. We wish there was a dedicated accounting package for HOAs that we could purchase, and do away with QBO.

Real time communication. Tracking of communications and request. Data on use of amenites.

Integration was slightly less efficient as expected but it all worked out. The App is also well enjoyed by the residents.

Add on functions and costs add up quickly but are ultimately required and enjoyed.

The most important point for me and, I would like to highlight is the support and the excellent service of the Condo Control team always gives to us. Quick response and training, also at the time of AGM and Budget, they came here personally on our site to help us and provide the best technical support.

The system is very friendly, it is so easy to find user, unit information, booking amenities etc. Also the reports payment, store activities.

We already send a suggestions to customize a report from stripe with the condo control store, also to include the security to add the number of unit in the order when the credit card payment to match with the stripe.

No real problems. We are continuing to expand our uses of CC and are very pleased

It is easy to use, customer service is great and the onboarding team did a great job

Condo Control desperately needs to add the ability to include owner/resident photos in the phone book feature

Overall, very good as I work with other platforms and this one is by far my favorite to work with.

I love how user friendly it is for both the admin and the residents.

There are a few times that the platform goes down for maintenance which can be frustrating.

The homeowners love this software. They are able to access all of the information they need at the click of a button. It not only helps them, but saves me time and I am able to focus on other matters.

The software is easy to learn and easy to use. I wish all of my properties would make the switch to CCC.

The e-blast feature was challenging at first when trying to use bullet points. We let our representative know the problem and she worked with us and the issue was resolved quickly.

Ease of communication.

Condo Control Central is easy to use and a great tool for communicating with others.

Condo Control Central has so many features at times it is overwhelming getting everything setup.

Extremely convenience multi-purpose total that simplifies and streamlines a lot of our office's work.

It can be buggy at times, and lacks a few features I think could boost it's usefulness.

Ease of use and reliability is very important to me. lots of features, I use it on a daily basis. I've recommended Condo Control to some of my friends in the property management field.

I've yet to experience any major problems, few times they've done site maintenance in the morning, but that's completely understandable as software does need to be updated from time to time. so it's not really a big issue .Overall amazing service.

it helps our condo run on a daily basis

tenant portals, amenity bookings, service requests

resolving issues with customer service can be really frustrating