All Condo Control Reviews

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Aleksia

11 - 50 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed August 2021

Great Tool for Communications

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

affordable! Pretty easy to use and has a bunch of useful features

They did deliver on what the offered, and it didn't cost the board a ton of money. But I think the best thing is if there is a feature that our board needs they make it and add it for us

PROS

It is easy to use and the important thing is it's not expensive. plus has everything pretty much

CONS

The software use to be a little slow on weekends, but it has been working pretty well for the past few months, I think they upgraded their system

Anna

Non-Profit Organization Management, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Reasons for recomendations

Excellent system, service from the staff, and reasonable rates.

PROS

Condominium management offices need to move forward on electronic access of information on residents, such as phone #'s, vehicle info, # of electronic fobs/card access, lease agreements, vacation info when resident is away on vacation etc. Resolved the need to communicate with 2000 residents in a condominium community, by being able to post notices, on upcoming events and more. Our security desk to have access on information of all residents. Very easy to learn, even for non computer users Our residents find it very useful to book amenities on line and then come and pay The ease of being able to pass on contractor events with security staff, being able to read reports written, without having to print. The ability to use the PO system appears to be very useful, it is too bad I am not obtaining authority to use. I did experience the Proxy service and was very glad that was available. What a time saver. I look forward to using more services that CCC may be able to offer in the near future.

CONS

Requests and changes must wait for one month.

Vendor Response

Hi Anna. Thank you for your response! We aim to make all changes and updates the same day they were requested, but making system changes may take a little longer. We apologize for any inconvenience and your customer success manager will be contacting you to see how we could rectify this issue. Thank You, Condo Control Central Team

Replied November 2018

Jeanie

Computer Networking, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2018

110 Unit Townhouse - Condo Corporation

I was seeing how long it took for specific projects to be completed -from PO issue to job complete. Which in turn would evaluate the contractor that was used on site to make sure work was completed in a timely manner. Perfect for time management.

PROS

I liked the software as it was very easy to track ongoing trades working on our property. From the PO being issued to the work being complete.

CONS

Was difficult to obtain homeowner feedback on satisfaction of specific work being done on units, as not every property owner was enrolled with Condo Control Central, due to several seniors residing in the complex which did not have internet, computers or were tech savvy. This was not at all related to the software but made it limited use.

Vendor Response

Hi Jeanie, Thank you for taking the time to give us your feedback! We have created a case study to help solve that issue https://www.condocontrolcentral.com/palace-case-study/. We understand that this process can be difficult sometimes, here is a few workaround: 1. Text and Voice which can send residence a text message of the announcement or send an automated voice message if they have a home number. 2. We also have a mobile app that residents can use to log into our system without needing a computer Our customer success manager will be contacting you help resolve this issue. Thank You, Condo Control Central Team

Replied November 2018

janeil

Management Consulting, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

A Welcome Change for our Property

PROS

The number one aspect that I like about Condo Control is that Condo Control consistently gets updated and changed and that our comments matter.

CONS

We do not like that we are not able to edit dates in the past on the Amenity Booking. For our property there are so aspects of billing that are handled in arrears and because the Amenity Booking locks we cannot edit it.

Reasons for switching to Condo Control

Building Link was out dated.

Augusto

Management Consulting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

Excellent Software to help manage all aspects of condo management

PROS

Ease of use and functionality. The software has allowed us to organize and keep track of different aspects of the condo management in our building. The team continues integrating new modules and they are very receptive to feedback from clients.

CONS

There are certain modules like Maintenance that are bit outdated and it doesn't allow us to implement a comprehensive plan that could be integrated with the rest of the modules. Also, it would be amazing if the software could be integrated with other systems in the market to control access to the building (access control) so there is only one data base to be updated.

John

Commercial Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

A must have for self managed HOA boards.

PROS

Service requests feature and ability to track completion.

CONS

Full featured accounting package is non existent Not a good substitute for Quickbooks

Reason for choosing Condo Control

Cost, ease of administration.

Grace

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2022

Review from current client

PROS

Easy to use, many functions, great customer support, pricing was okay.

CONS

Too much maintenance time which the security guards are not able to use during their 24/7 at the desk.

Dragos

Commercial Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

CC is great!

Amazing

PROS

Easy to use. The support is fantastic. There are so many more functions then any other provider.

CONS

None

Reason for choosing Condo Control

Better price better service

Dharshan

Security and Investigations, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Great product

PROS

Convince and user friendly. Self explanatory

CONS

Nothing comes to mind. We use it every day and it's good

Reason for choosing Condo Control

Great and customer friendly

Anonymous

2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed October 2018

A complete condo record keeping a database that works

The store is a useful addition that takes the need for residents to pay by cheque out of the loop. Also provided real time access to information regarding identifying and classifying problematic owners and tenants.

PROS

Speed of access and ease of updating the client records.

CONS

Response time is sometimes slow if its an update that cannot be performed by building staff

Vendor Response

Hi there, Thank you for your feedback! We apologize for any for any inconvenience we have caused. We aim to make all update requests within 24 hours. To make changes to our system take a bit of time, but we are always aiming to shorten that gap. Best, Condo Control Central Team

Replied November 2018

Harry

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed October 2018

How I like Condo Control Cental

PROS

I really like that all the information I need is available. From Board meeting minutes to quotations for services or products the corporation has purchased it's all there. I like that I can book an elevator or a BBQ without having to go down to the concierge and hope he or she is not tied up with anyone. I also like the notification system, keeps me in the loop on everything going on in the building. Helps to arrange a schedule if needed.

CONS

Originally it took some time to find everything but after a few times navigating it became very easy to use. I can't say I have any other negative things to say.

Marivergi

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2020

Reviews of Product and Service Condo Control

The most important point for me and, I would like to highlight is the support and the excellent service of the Condo Control team always gives to us. Quick response and training, also at the time of AGM and Budget, they came here personally on our site to help us and provide the best technical support.

PROS

The system is very friendly, it is so easy to find user, unit information, booking amenities etc. Also the reports payment, store activities.

CONS

We already send a suggestions to customize a report from stripe with the condo control store, also to include the security to add the number of unit in the order when the credit card payment to match with the stripe.

Reason for choosing Condo Control

Management was looking for , good product, service and maintenance price competitive.

Robert

Non-Profit Organization Management, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

Essential Condominium Software

Permits good management with ease and a forum for residents as well, as well as excellent communication between management and residents.

PROS

Ease of installation, deployment and use.

CONS

Nothing negative to say generally. There are no functionality problems, and all runs smoothly.

Reason for choosing Condo Control

First and foremost because our data remains our property and is not used for other purposes.

Reasons for switching to Condo Control

Advertising resulted in lower use and confidence by users, and they considered the system to be less reliable and had a concern for confidentiality. User confidence is necessary to permit maximum engagement.

Eli

Security and Investigations, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2018

Condo Control Central Review

PROS

Easy to use, a very good interface, that one can learn how to use it very fast.

CONS

System is down often. The report section need some more work.

Vendor Response

Hi Eli, Thank you for your review! Although we have a %99.95 up-time, sometimes we do updates and maintenance on our systems causing it to be down temporally, we apologize for this inconvenience. We have also released a new updated for our reporting feature, which adds more functionality. Please give it a try and tell us what you think! Thank You, Condo Control Central Team

Replied November 2018

Peter

Architecture & Planning, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

Highly recommended

We are a Condo Board of Directors, we use it to facilitate building management

PROS

Comprehensive, not difficult to use, full complement of features

CONS

Certain aspects required some debugging and ironing. Improved with time.

Reason for choosing Condo Control

Best presentation and functionality

Reasons for switching to Condo Control

Missing features

Earle

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT