--- title: "DoorLoop Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of DoorLoop. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if DoorLoop is a good fit for you!" source_url: "https://www.softwareadvice.com/property/doorloop-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Property Management Software](https://www.softwareadvice.com/property/rental-property-management-software-comparison/) / [DoorLoop](https://www.softwareadvice.com/property/doorloop-profile/) / DoorLoop Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/doorloop-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/doorloop-profile/alternatives/) # DoorLoop User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 719 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 627 reviews (87%) - 4 stars: 78 reviews (11%) - 3 stars: 5 reviews (1%) - 2 stars: 4 reviews (1%) - 1 star: 5 reviews (1%) ### Most mentioned pros - That I can access the status of all of my rental properties anywhere in the world and my tenants can make their rent payments, submit repair requests and it makes onboarding new tenants a breeze. - I also like the direct messaging feature between me and the tenants., and the feature that allows tenants to put their maintenance requests with photos and descriptions on the platform without having to call us. - I'm a real estate AA assisting with property management and uploading rentals and it's been pretty easy without any need for tutorials as the design and setup is intuitive. ### Most mentioned cons - Most of the stuff covered in the marketing does not truly cover the customer experience. - The only thing I have found some difficulty with is with the reports that are provided to the owners we manage for (P&L). - I realize it’s a control feature but it makes it difficult to onboard a tenant. ## DoorLoop customer reviews Showing reviews 1-25 of 719 (page 1). ### Amazing support and service! - Overall rating: 5/5 - Reviewer: Andrew H. - Industry: Real Estate - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The sales and support teams make Doorloop a great partner. They always strive to give me the best attention to detail! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Doorloop has been the perfect fit for our PMS needs. The best feature is the customer support. The Doorloop team are easy to reach and always at the ready to answer questions or concerns. Onboarding is super simple, training is a breeze, and the software is always becoming more intuitive and helpful. Strongly recommend! #### Cons The only negative is that when a new feature is released, sometimes there are unintended consequences of the update that cause glitches. They are always promptly addressed though. Just a small annoyance. --- ### Super Easy !! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I am super happy to be able to track all our various units in 2 different cities. All the different reports available, quick and easy customer support, sure makes keeping track of rents and tenants super easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The layout makes it super easy to use & can't wait to get into reports available. As a brand new user with 2 short days training from an old employee, I was able to figure most of it out on my own without any help.. Thanks DoorLoop. #### Cons Haven't found anything yet :-) And I am sure the more I get to use it, I will still not have anything to like the least. --- ### Good System for Managing Properties - Overall rating: 5/5 - Reviewer: Izabella V. - Industry: Construction - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I’ve had a pretty good experience with DoorLoop. I like that everything is pretty easy to find and it doesn’t take a ton of time to figure things out. I also like the customer side of it since tenants can access what they need without having to constantly reach out for basic things. It makes communication and keeping track of payments and other information a lot easier. There are a few things that took some getting used to, but overall it’s been a solid system to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about DoorLoop was how easy it was to use. The interface is pretty straightforward, and it made managing properties, tenants, and payments a lot more organized without feeling overly complicated. #### Cons The only thing I’d say is that there were a few features that took a little time to get used to, but overall it wasn’t a big deal once I got familiar with the system. --- ### Awesome Experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: Self-Employed - Product usage: 1-3 years · monthly - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have really enjoyed using DoorLoop. It has made property management much more efficient and has reduced many of the headaches that come with managing properties, tenants, and day-to-day operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros DoorLoop is efficient, easy to use, and provides great value. It has helped streamline our property management process and makes it much easier to keep everything organized in one place. #### Cons I honestly have not experienced any major issues with DoorLoop so far. There is always room for continued improvement and additional features, but overall, I have been very satisfied with the platform. --- ### DoorLoop for StartUp Property Management Companies - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive. I feel confident in using and setting tenants up with. The overall functionality for the price is awesome! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'm on the Starter version of Door Loop and we have been using it for almost 2 years. Its a great value if you're just starting out and wanting something that's fully functional and easy to use. We have 10 units and the text messaging, work orders, leases, automatic posting of rents and taking payments along with Door Loop app for tenants helps us to run our business without a physical office to maintain. Its very user friendly and easier to use than some of those more complicated property management software out there. #### Cons I'm on Starter version so if I stepped up I'm sure the other functionality I would like would be available. We're watching our pennies though and are satisfied for the money with what we have. I do hate having to login and authenticate so much but I guess that's the way things are now. #### Vendor response Thank you, Laura! It's great to hear DoorLoop has helped you run your business, especially without a physical office. We're glad that it's been so valuable for your team. On logging in: we hear you, and we'll pass that feedback along to the team. If you ever want to explore what else DoorLoop can do as you grow, reach out to us at support@doorloop.com. Thanks for being with us for almost two years, Laura! Here's to many more. Replied October 2026 --- ### SRL review of Door Loop usage. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Human Resources - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Since we have been using Door Loop for our company, Serenity Recovery Living your system makes it quite easy to keep track of our clients and what they have paid and also and especially any balances due and or owed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to navigate to the different features of Door Loop, In my humble opinion extremely user friendly. #### Cons I really didn't have much for dislikes of Door Loop. I did like the original version better as compared to Door Loop 2.0 . #### Vendor response Thank you, Michael! It's great to hear DoorLoop's been so easy to navigate for your team at Serenity Recovery Living, especially for tracking client payments and balances. On the update: we're always refining DoorLoop based on feedback like yours, and we have some exciting updates coming soon that we think you'll love. Thanks again, Michael! Replied September 2026 --- ### Big mistake buying this software - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I feel like I've been robbed of the time and money I spent. Software is flawed. Difficult to speak with a human being. Customer accounting is glitchy. Don't ask too many questions, because it's tough to get answers. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Their online coverage of the software is quite comprehensive, but it appears to be focused only on getting people to buy. #### Cons Most of the stuff covered in the marketing does not truly cover the customer experience. At the point of onboarding, they have friendly people, but the system is too glitchy. I can't run my business off of friendly. I need a system to be accurate and to perform - even according to its own parameters. It doesn't - so they kept telling me there will be a new version coming out that fixes those glitches. It seems like they spend more on marketing than software development. #### Vendor response Hi David, thank you for taking the time to write this, and for the conversation we had over the phone. We're sorry the onboarding experience did not go the way we would have liked, and we understand why you feel this way. Your feedback is genuinely useful, and it will help us do better for the next customer in your position. If you ever decide to give us another look down the road, we would welcome the chance to make it right. Replied September 2026 --- ### Property Management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good, I do like putting rentals on there and having them blasted out to all the websites quickly. I also like the chat feature. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Rent collection; lease management; communication with prospective clients. Payment options and payouts. #### Cons Dashboard- doesn't seem to have the widgets that I would use most readily available. I have to click multiple things. #### Vendor response Thank you, Corrine! It's great to hear you've enjoyed using DoorLoop for rent collection, lease management, and communication with prospective clients. On the dashboard: feel free to reach out to us at support@doorloop.com and let us know which widgets you'd want front and center, we'd love to hear more. We appreciate you taking the time to share this, Corrine! Thanks again. Replied September 2026 --- ### Good value, intuitive interface - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Commercial Real Estate - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We tried a few others and DoorLoop provided the best value and most intuitive user interface for both tenants and employees #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to learn and onboard new employees and tenants, good value for the cost, customizable lease terms into the future #### Cons It can be challenging to troubleshoot tenant issues and triangulate with the DoorLoop support team and the tenant #### Vendor response Thank you, Braden! It's great to hear DoorLoop's made onboarding new employees and tenants so easy, and that the value and interface have stood out compared to other options you tried. On troubleshooting tenant issues: we hear you. Coordinating between you, our support team, and your tenant can add friction, and that's valuable feedback for us to work on. If you run into this again, feel free to loop in support directly at support@doorloop.com so we can help close that gap in real time. Thanks for sharing your thoughts with us, Braden, we appreciate it! Replied September 2026 --- ### Thumbs up DoorLoop - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve had a great experience with DoorLoop and the customer service team is very quick to respond to my inquiries. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros DoorLoop is a very user-friendly software and the customer service is bar none! The interface is easy to navigate. #### Cons Having a rent collection amount threshold. I realize it’s a control feature but it makes it difficult to onboard a tenant. #### Vendor response Thank you, Travis! It's great to hear DoorLoop's been so user-friendly for your team, and that our customer service has been quick to respond whenever you reach out. On the rent collection threshold: that's a fair tradeoff to flag, security controls can add friction during onboarding. We'll pass this along to the team, and if you want help finding a workaround for your setup, please reach out to us at support@doorloop.com. We really appreciate you taking the time to share this, Travis! Thanks again. Replied September 2026 --- ### Great software package, HIGHLY recommended! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am truly happy that I chose to use this software package for our property management. I have been impressed with this product from the beginning and I am still HIGHLY please with it after using it for over a year. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I truly like the fact that it is easy to use and the tech support that the company provides to it's users. #### Cons Don't really have any cons with this software. All the problems I have had has been due to user error and my learning curve. --- ### User Friendly-Worth the investment! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Doorloop has been effective for our company. It is a great value for the money. The customer service and support have also been excellent—responsive, helpful, and always willing to assist when needed. Overall, I’ve had a very positive experience since we started using it in 2022 and would highly recommend it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I’ve had a great experience using Doorloop. It’s easy to navigate, reliable, and makes managing day-to-day tasks (Applications-Reports-Leases-Rent payments) so simple and organized. #### Cons The only thing I have found some difficulty with is with the reports that are provided to the owners we manage for (P&L). Occasionally, it becomes difficult to remove a charge or a payment that should NOT go to the owner BUT to the management company. #### Vendor response Thank you, Maggie! We're glad DoorLoop has been reliable for your team since 2022 and has made day-to-day tasks like applications, reports, leases, and rent payments so much easier to manage. Our customer support team will be glad to see your feedback, too. On the Profit and Loss reports: Thanks for flagging that. Having trouble removing a charge or payment that should go to the management company instead of the owner is useful feedback, and we'll make sure it gets in front of the right team. If you haven't already, please reach out to us at support@doorloop.com with the specific scenario so we can dig into what's happening on your end. Really appreciate you sharing this, Maggie! Thanks for being a long-time customer. Replied July 2026 --- ### Doorloop is the my top choice. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have tried several property management softwares, and I have found Doorloop to be the most intuitive and easiest to use. Their customer service and training are patient and top notch, and they are not stagnant they are focused on using AI to advance the software for their customers. I self-manage 75+ units and it would be chaos without doorloop. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Interface is user friendly and intuitive, I have a lot of lower income tenants, and they use it and understand it. Also, I love the text notifications, especially when there is a freeze or emergency announcement, I can contact all my tenants very quickly. Also, the app stays logged in, so I can input rent collection as I receive it in any form. #### Cons None, their might have been a few early on, but they are great at evolving with enough feedback from users, their customer service is very responsive which helps with learning curves and issues if there are any. #### Vendor response Helping your business succeed is what we're all about. Thanks for trusting us with your property management needs, Al! Replied November 2025 --- ### DotLoop Platform - Overall rating: 5/5 - Reviewer: Jim L. - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive! I think the platform is very intuitive, and user friendly. The AI component is also a helpful add-on for the tenants. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros I love the feature that allows tenants to pay rent online which includes notifications for rent due, late fees, and current balances on their account. I also like the direct messaging feature between me and the tenants., and the feature that allows tenants to put their maintenance requests with photos and descriptions on the platform without having to call us. #### Cons Response time from customer service, though I think that is being corrected. [sensitive content hidden] , the customer relations manager that is assigned to me though is awesome. #### Vendor response Hi Jim, thank you so much for your kind words. We appreciate the feedback about customer service and will pass this along to our team. Let's keep growing! Replied March 2026 --- ### Very Good Cost Effective Package - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been very please with this software and we like the fact that is is cost effective and scalable as we continue to grow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros A very cost effective PPM software program, relatively easy to use, great for lease management, payment processing, and rent collection . Owners very pleased with the owners portal and most of your tenants are very please with the tenants portal. Great maintenance tracking from initial request, through processing and completion. We have been very please with this software package. #### Cons The lack of person to person technical support since they have gone to mostly bot chat support. It is good but I miss talking to a support person instead of chatting with a bot. #### Vendor response Thank you, Kerry! It's great to hear that your team has been so pleased with DoorLoop, especially as you continue to scale, and that your tenants have been just as happy with their portals. On support: we hear you, and we want you to always be able to reach a real person when you need one. We'll make sure this feedback gets in front of the team directly. We really appreciate you taking the time to share this, Kerry! Here's to more years together. Replied September 2026 --- ### Do not recomend - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Terrible. Their customer services, barely knows how to help you. The onboarding team, was non existent, there are constant flaws with their system. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Honestly, the only decent item is balance sheets per property. Other than that its not a good system #### Cons It boasts property management, but their accounting aspect is terrible and they constantly have "glitches" #### Vendor response Hi Michelle, we are so sorry to hear about the experience you had and this is definitely not what we strive for. We would love to reach out and help but can't find you based on your last name. Can you please reach out to us directly and mention this review so we can get you to the right person? Thank you so much, looking forward to speaking soon. Replied July 2025 --- ### Would recommend! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. Have recommended to friends and will continue to do so. Thank you, DoorLoop! You've really helped me to manage my properties and create a better communication flow between me, my maintenance team and my tenants. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service is my #1. They exceeded my expectations. The program itself is easy to use and when I have questions, they're there to help me! #### Cons Though the program is very user friendly, but they still have some kinks to work out here and there that require some searching for answers, but they're always happy to submit a ticket on my behalf of a request to improve the program (if an answer doesn't exist already). --- ### Doorloop is great! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would give Doorloop a 10/10. Great customer service and a great product. It has been essential for growing my business and streamlining processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Doorloop hs fantastic customer service. I can accomplish everything I need in Doorloop but when I run into a question or roadblock, it is easy to get an answer and get back up in running in a matter of minutes. #### Cons I was sad that there are no graphs or charts to show expense trends, NOI trends, revenue trends, etc. It would be nice to have a graph feature where you could easily see NOI by month and make sure you are trending in the right direction. I realize I can export to excel and create a graph but that is cumbersome. --- ### DoorLoop Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros DoorLoop provides a wide array of utilities for property managers. Tenants can apply online, pay online, and be screened via TransUnion. The system tracks payments in and out and owners can jump on their own portal and run their own reports at any time. If someone comes into the office and pays with a check, I can immediately enter the payment in on the cellphone app and submit a picture of the check as part of the record of the payment. The system will also automatically email the tenant that the check was received. There are settings to send reminders to tenants when rent is due or if they are late to help reduce forgetfulness. They are always updating the system to add new features. DoorLoop has howto guides and videos to walk you through how to do anything. But if there is still an issue, their customer service people are very responsive by immediately getting on an online chat or getting on a Zoom call to help you. #### Cons There are a few features I would like to have added. I have mentioned a few to DoorLoop who has stated they are working on a few of them. That is one thing I have noticed is that they are always improving the program and adding more features so that in time I am getting more of what I want. --- ### Property Management is hard. DoorLoop makes it easy. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Before DoorLoop, our property management was done entirely manually for decades, with a mix of digital and physical data, so ease of onboarding and flexibility in the system to work with our long-established methods outside of a structured platform. The platform is robust enough for our needs, but not so deep that it is overwhelming. DoorLoop has brought organization to the chaos of physical files, out-of-date spreadsheets, leases old and new, checks, etc. An intuitive interface, and ease of onboarding for our team and tenants were key, as was top-notch support. And as previously mentioned the steady roll-out of new features and improvements is a joy. We could not be happier with our decision to adopt DoorLoop into our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can't imagine running my business without DoorLoop - it is my second brain, keeping tabs on the minutia of my property data, leases, finances, and so much more. The interface is extremely intuitive and easy to set up, and hit the ground running in a matter of days. I'm impatient, so set up most of my properties before ever reaching out to support, but wish I would have waited for the excellent onboarding process, which is very hands-on and supportive. Overall, support is excellent and always there to help, they respond quickly, are knowledgeable about the product, and take ownership. Finance/accounting in the platform is heavily modeled after Quickbooks, which made that part of the transition very easy. New features are always being added, workflows streamlined, and minor annoyances fixed. I could not be happier with our decision to adopt this platform. #### Cons There is still some daylight between DoorLoop and a full-featured accounting platform like Quickbooks. Transaction importing and categorization have some room for improvement, ie: auto-detecting reoccurring transactions, Plaid bank connection stability, and the ability to manually import transactions when necessary. Bills and expenses function entirely differently from each other, which can be confusing at first. Pro tip: just use expenses. My holy grail feature would be the ability to import invoices and automatically generate a bill or expense, or at the very least populate the vendor, invoice number, amounts, etc. This would save me hours every week. I've needed support to step in a handful of times with payment processing, but they have always resolved any issues I've had. Reporting can be frustrating, especially coming from Quickbooks, with no ability to create and save custom reports and limitations in how you can cross-report data and accounts. The default reports are fine and ultimately get the job done, but I would love to see this area improved.The help/support database is constantly being updated but often, the only way to find an answer to your question is through support chat, which, again, is always excellent. I would love to see the introduction of a user forum to share tips, tricks, and hacks for common problems that the support team may not have gotten around to writing an article about yet. --- ### Door Loop review at 6 months - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive experience. Lining up the on-line rental payments has been a big plus & time saver. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support has been terrific. Anticipated a learning curve after so many years of QB - but most features intuitive and help always there. I also like the flexibility & how the company listens to users and makes adjustments. I have recommended slight changes in features & they actually updated with those changes installed. #### Cons Nothing i really 'like least' - there seems to be a bit more of a learning curve - but program does more & it just takes time to understand all the features & steps to get to where you want --- ### Perfect Property Management Solution if you love Automation - Overall rating: 5/5 - Reviewer: Dustin S. - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Honestly, it's been a game-changer for me. As a one-employee company that relies on contractors to subcontract work to, it feels like DoorLoop is handling a lot of the "back office" work while I can make sure that the key functions are being done to move the business forward. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reason I chose DoorLoop is that it was one of the ONLY solutions that had Zapier integrations. For property managers, Zapier is a must have automation tool, but unfortunately many other tools on the market for managing rentals don't support it. This was the primary reason I chose DoorLoop, but so many other surprises have come along with it, such as the customizable website and tenant portals to continue to grow our companies barnd. #### Cons The price is higher than other products I was using previously, but honestly, the automations and the value have made it worth it. Still, it may not be great for some folks with only 1 - 2 properties. For those managers with more who are looking for a scalable solution, this is your best bet. --- ### Excellent property management system. Worth every penny. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent property management system. Worth every penny. As a private landlord and owner-operator, DoorLoop was the solution I have been looking for. #### Cons Nothing. I really enjoy using DoorLoop. I don't really have any cons to report. I am a happy customer :) #### Vendor response Your team and your business deserve only the best, Carolyn. Glad to be your property management software partner! Replied December 2025 --- ### Better than a property management group - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Absolutely outstanding. Getting onboarded can be a little confusing, especially if you've never had experience with anything like DoorLoop or rent tracking systems. DoorLoop provided live on-demand training with a coach that made it pretty quick and easy to get setup and running. I would highly recommend DoorLoop for, at least, small to medium sized organizations. I have found DoorLoop VASTLY superior and less expensive than a traditional property management group. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use DoorLoop most for tracking tenant maintenance requests. DoorLoop makes it a one-stop-shop for seeing a maintenance request from start to finish. This has been most valuable to us since transitioning from a property management group. #### Cons We have been using DoorLoop for around a year, and so far I've found zero problems. I honestly cannot think of anything that needs to be improved. I'm sure there's something, but everything has been spot-on so far! --- ### Best Software of it's kind! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I did a lot of research on finding the best property management software that works for us with a reasonable price range and this is it for us! I am very satisfied with this product and look to continue using this for many years to come. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is user friendly. I have found more tools to use that I need at this time. Reporting is amazing as well as the dashboard feature which is my favorite! I would like to highlight here that their customer support is TOP NOTCH! It will be very hard to find this type of support. #### Cons The accounting could be a bit more friendly but again, I'm not a finance guy so it may be easy to use for others. ---