--- title: "DoorLoop Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of DoorLoop. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if DoorLoop is a good fit for you!" source_url: "https://www.softwareadvice.com/property/doorloop-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Property Management Software](https://www.softwareadvice.com/property/rental-property-management-software-comparison/) / [DoorLoop](https://www.softwareadvice.com/property/doorloop-profile/) / DoorLoop Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/doorloop-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/doorloop-profile/alternatives/) # DoorLoop User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 713 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 621 reviews (87%) - 4 stars: 78 reviews (11%) - 3 stars: 5 reviews (1%) - 2 stars: 4 reviews (1%) - 1 star: 5 reviews (1%) ### Most mentioned pros - That I can access the status of all of my rental properties anywhere in the world and my tenants can make their rent payments, submit repair requests and it makes onboarding new tenants a breeze. - I also like the direct messaging feature between me and the tenants., and the feature that allows tenants to put their maintenance requests with photos and descriptions on the platform without having to call us. - I'm a real estate AA assisting with property management and uploading rentals and it's been pretty easy without any need for tutorials as the design and setup is intuitive. ### Most mentioned cons - The only thing I have found some difficulty with is with the reports that are provided to the owners we manage for (P&L). - issues can take a bit longer to fix as this company is not open past 5 est and on the weekends. - For example: I cannot easily access a tenant list for a specific property without having to filter it to a portfolio, or the "leases" feature is redundant to the "tenants" feature and I have to go through additional clicks to navigate to either spot.) ## DoorLoop customer reviews Showing reviews 1-25 of 713 (page 1). ### Good value, intuitive interface - Overall rating: 5/5 - Reviewer: Braden P. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We tried a few others and DoorLoop provided the best value and most intuitive user interface for both tenants and employees #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to learn and onboard new employees and tenants, good value for the cost, customizable lease terms into the future #### Cons It can be challenging to troubleshoot tenant issues and triangulate with the DoorLoop support team and the tenant #### Vendor response Thank you, Braden! It's great to hear DoorLoop's made onboarding new employees and tenants so easy, and that the value and interface have stood out compared to other options you tried. On troubleshooting tenant issues: we hear you. Coordinating between you, our support team, and your tenant can add friction, and that's valuable feedback for us to work on. If you run into this again, feel free to loop in support directly at support@doorloop.com so we can help close that gap in real time. Thanks for sharing your thoughts with us, Braden, we appreciate it! Replied September 2026 --- ### Doorloop is the my top choice. - Overall rating: 5/5 - Reviewer: Al S. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have tried several property management softwares, and I have found Doorloop to be the most intuitive and easiest to use. Their customer service and training are patient and top notch, and they are not stagnant they are focused on using AI to advance the software for their customers. I self-manage 75+ units and it would be chaos without doorloop. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Interface is user friendly and intuitive, I have a lot of lower income tenants, and they use it and understand it. Also, I love the text notifications, especially when there is a freeze or emergency announcement, I can contact all my tenants very quickly. Also, the app stays logged in, so I can input rent collection as I receive it in any form. #### Cons None, their might have been a few early on, but they are great at evolving with enough feedback from users, their customer service is very responsive which helps with learning curves and issues if there are any. #### Reasons for choosing DoorLoop most bang for your buck, user friendly, flexible costs #### Vendor response Helping your business succeed is what we're all about. Thanks for trusting us with your property management needs, Al! Replied November 2025 --- ### Great software package, HIGHLY recommended! - Overall rating: 5/5 - Reviewer: Kerry B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am truly happy that I chose to use this software package for our property management. I have been impressed with this product from the beginning and I am still HIGHLY please with it after using it for over a year. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I truly like the fact that it is easy to use and the tech support that the company provides to it's users. #### Cons Don't really have any cons with this software. All the problems I have had has been due to user error and my learning curve. --- ### Great Features, But Major Flaws and No Follow-Through - Overall rating: 2/5 - Reviewer: Eddie B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Customer service seemed great at first, but once you’re signed up, it turns into a lot of runaround with no real resolution. Issues get dragged out, and you’re left waiting with no fix in sight. Disappointing overall. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros What I liked most about DoorLoop is that it allows me to generate a balance sheet per property. That’s been a helpful feature for organizing my finances. #### Cons What I liked least is the inability to void vendor payments that didn’t go through. Even after two months, the payment still shows up on the vendor’s portal, and there’s no way to fix it manually. I’ve spent hours on this issue with customer service and still have no resolution. This is a basic function that should work in any property management system. #### Reasons for choosing DoorLoop Balance Sheets per property, and I thought the customer service would be better. #### Reasons for switching to DoorLoop Manage different LLCs in one platform ____________ #### Vendor response Hey Eddie, thank you so much for bringing this up to our attention and getting on the phone so quickly with us. We look forward to getting this resolved for you soon. Replied July 2025 --- ### Makes collection work less of a headache and I no longer dread the first of the month! - Overall rating: 5/5 - Reviewer: Colette N. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive. Any irregularities in processing or recording activity is so quickly addressed by Gary or a Looper. It is a complex system but the learning curve is quick and the terrific resources augment the transition. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the tenant transactions platform the best, it has greatly enhanced the collections process and has made the tenants more aware of the timing of their payments. I also like that it takes the thinking out of when to charge late fees, making sure each tenant has paid, etc. The overview page also helps manage by exception. And Gary (agentic customer service rep) is so potent. #### Cons I do not like not being able to generate invoices for work outside of rents, it makes the portal just a bit less comprehensive. I can set up vendors for payments but the transaction limit (amount and frequency( for payment processing is often prohibitive. #### Vendor response Thank you, Colette! We're so glad the tenant transactions platform has taken the guesswork out of collections, made tenants more aware of payment timing, and helped you manage by exception instead of chasing every account. Glad Gary and our customer support team have been a big help, too. As for invoicing outside of rent and the vendor payment limits: both are already possible, you just need your account cleared for a higher transaction amount and frequency. That's a quick approval on our end. Fastest path: Open the chat bubble inside the platform and let support know you need a higher transaction amount and frequency approved. They can turn it around same day. Really appreciate the 10/10, Colette! Thanks for being a DoorLoop customer. Replied July 2026 --- ### Happy Customer! DoorLoop is GREAT! - Overall rating: 5/5 - Reviewer: Michele G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EXCELLENT experience. Seriously, I have nothing negative to say about DoorLoop. We just went active October 1, but so far there have been no issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support, Ease of Use, Payment processing, Rent Collection. Doorloop sets up various zoom meetings prior to going live where they walk you through the software. If you have any questions, you shoot them an email or ask their AI assistant Gary, who has also been a great help if you need to learn how to access or do something. They are ready available any time you need them. Best service ever. #### Cons When entering a bill it would be easier if the tab button was active to be able to go to the next box verses using the mouse. :) #### Reasons for switching to DoorLoop Because Appfolio's customer service is the absolute worst I have ever experienced. Especially, for the price. We had been with them since 2016. They lost a good customer because of the lack of service when needed. #### Vendor response Hey, Michele. Thanks so much for your kind words. Let's keep growing! Replied November 2025 --- ### DotLoop Platform - Overall rating: 5/5 - Reviewer: Jim L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive! I think the platform is very intuitive, and user friendly. The AI component is also a helpful add-on for the tenants. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros I love the feature that allows tenants to pay rent online which includes notifications for rent due, late fees, and current balances on their account. I also like the direct messaging feature between me and the tenants., and the feature that allows tenants to put their maintenance requests with photos and descriptions on the platform without having to call us. #### Cons Response time from customer service, though I think that is being corrected. [sensitive content hidden] , the customer relations manager that is assigned to me though is awesome. #### Reasons for choosing DoorLoop Features, cost, ease of navigating the system. #### Vendor response Hi Jim, thank you so much for your kind words. We appreciate the feedback about customer service and will pass this along to our team. Let's keep growing! Replied March 2026 --- ### Very Good Cost Effective Package - Overall rating: 5/5 - Reviewer: Kerry B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been very please with this software and we like the fact that is is cost effective and scalable as we continue to grow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros A very cost effective PPM software program, relatively easy to use, great for lease management, payment processing, and rent collection . Owners very pleased with the owners portal and most of your tenants are very please with the tenants portal. Great maintenance tracking from initial request, through processing and completion. We have been very please with this software package. #### Cons The lack of person to person technical support since they have gone to mostly bot chat support. It is good but I miss talking to a support person instead of chatting with a bot. #### Vendor response Thank you, Kerry! It's great to hear that your team has been so pleased with DoorLoop, especially as you continue to scale, and that your tenants have been just as happy with their portals. On support: we hear you, and we want you to always be able to reach a real person when you need one. We'll make sure this feedback gets in front of the team directly. We really appreciate you taking the time to share this, Kerry! Here's to more years together. Replied September 2026 --- ### Best Software Ever - Overall rating: 5/5 - Reviewer: Cullen M. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Has been very professional from the start and I'm enjoying the service. Gives me peace of mind that the behind the scenes is all being handled correctly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is my first time managing property for other owners so I was looking for intuitive software that was easy for my tenants and owners to navigate. I also wanted something I could quickly understand and implement. DoorLoop provided all of those items for me. On top of that the AI based chat, product support is great. 99% of the time my questions are answered immediately and with step-by-step instructions. The 1% personal support is also spot on. Very happy overall! #### Cons I dont really have any at the moment. One feature I would like to have access to are the move in and move out inspection templates without having to upgrade beyond the premium subscription but its not a huge deal not having access currently. #### Vendor response Thank you, Cullen! We built the platform to be intuitive from the start, so it's great to hear that's how your tenants and owners are finding it. Glad our AI chat support's been getting you answers immediately, and that our support team has been there for the rest. And knowing DoorLoop's given you peace of mind that the behind-the-scenes work is handled correctly means a lot to us. We really appreciate you sharing this, Cullen. Thanks for being a DoorLoop customer! Replied August 2026 --- ### Thumbs up DoorLoop - Overall rating: 5/5 - Reviewer: Travis L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve had a great experience with DoorLoop and the customer service team is very quick to respond to my inquiries. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros DoorLoop is a very user-friendly software and the customer service is bar none! The interface is easy to navigate. #### Cons Having a rent collection amount threshold. I realize it’s a control feature but it makes it difficult to onboard a tenant. #### Vendor response Thank you, Travis! It's great to hear DoorLoop's been so user-friendly for your team, and that our customer service has been quick to respond whenever you reach out. On the rent collection threshold: that's a fair tradeoff to flag, security controls can add friction during onboarding. We'll pass this along to the team, and if you want help finding a workaround for your setup, please reach out to us at support@doorloop.com. We really appreciate you taking the time to share this, Travis! Thanks again. Replied September 2026 --- ### Nickle & Dime galore - not worth the money - Overall rating: 2/5 - Reviewer: Andrew R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered I strongly advise against using DoorLoop for your property management needs. Initially, the salesperson convinced me to pay for a full year in advance, as I often do with services. However, the experience quickly deteriorated. The trainers, working from home, frequently had poor internet connectivity, wasting half of the training sessions (one hour) on fixing their internet issues. The onboarding process was so cumbersome that I had to complete it myself after multiple failed attempts. Additionally, I was not informed about the extra fee for a merchant account needed for rent collection, which was a primary reason for choosing the software. After realizing the high cost, I discovered several other services offering more features at much lower prices. When I decided to cancel within 60 days of starting, I was denied a refund. Despite paying for a full year, I only used the service for less than 60 days, leaving me feeling unfairly treated. Based on my experience, I recommend seeking alternative property management solutions that provide better value and customer support. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The service has a simplistic look to it. I didn't want anything fancy as i have older tenants and I needed a simple/straight forward look. #### Cons The salesperson effectively convinced me to purchase the product, leading me to pay for a full year in advance, as I usually do. However, the experience deteriorated significantly after the initial purchase. The trainers, who work from home, frequently encountered poor internet connectivity, consuming half of the allotted training time (one hour) to resolve their issues. The onboarding process was cumbersome and required multiple attempts, eventually leading me to handle it myself. I was also not informed about the additional fee for a merchant account necessary for rent collection, which was one of the primary reasons I purchased the software. Upon realizing the cost, I found several other services offering more features at a much lower price. When I decided to cancel the service within 60 days of starting, I was denied a refund. Despite paying for a full year, I only used the service for less than 60 days, leaving me feeling unfairly treated. #### Reasons for choosing DoorLoop honestly the look - I needed something simply for tenants #### Reasons for switching to DoorLoop After a highly disappointing experience with DoorLoop, I decided to switch to RentRedi, and it has been a game-changer for my property management needs. One month of using DoorLoop cost the same as an entire year with RentRedi, yet RentRedi offers significantly more services. With RentRedi, I receive a comprehensive suite of features that far surpass what DoorLoop provided, all at a fraction of the cost. The transition was smooth, and the support has been outstanding, making it clear that RentRedi values its customers and their success. I highly recommend RentRedi for anyone looking for a more affordable and efficient property management solution. #### Vendor response Dear Andrew, Thank you for sharing your feedback. We're sorry to hear that your experience with DoorLoop hasn't met your expectations. We take your concerns seriously and have tried to reach out to you directly to address them. We would like to discuss your concerns further and find a solution that works for you. Please contact our customer support team at your earliest convenience. Best regards, The DoorLoop Team Replied August 2024 --- ### New to DoorLoop & love so far - Overall rating: 5/5 - Reviewer: Daniel G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far 4.5 out of 5. Some hiccups on the set up process (processing limits for receiving and sending funds was EXTREMELY low) and took days to get resolved. I don't like the 3rd party processing partner so far as they are hard to get ahold of to address any issues. I have used Stripe in the past and much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The set up process was helpful as there are some onboarding calls and demos to watch. The extensive reporting/features really help automate the workflow and efficiency of the bookkeeping #### Cons The lack of direct phone service when there are customer support issues. Submitted tickets to request a callback and then not getting one is very frustrating. I was 99% sure phone support would have included a direct phone number to the service center, but the online support can take hours to get a response. Also the payment processing time is slow. There needs to be an option for expedited funds if there already isn't one. I am new #### Reasons for choosing DoorLoop I did not have 50+ properties to start and also pricing was cheaper #### Reasons for switching to DoorLoop That program was slow, clunky and didn't have a lot of options. I used Appfolio in the past and DoorLoop seemed similar. #### Vendor response Hi Daniel, we're happy to let you and others know that DoorLoop has had a direct phone number for phone support for a while now. Our average response time is now under 5 minutes as well. Thank you to your review for helping push us to deliver even better customer service! Replied July 2025 --- ### Great platform for people new to the industry - Overall rating: 5/5 - Reviewer: Ben O. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We were new to the property management business and spun our tires for a couple of years trying to manage tenants and get our finances straight, for a fair price. DoorLoop came along and was easy to implement. It helped us get everything organized and under control. It's been very easy to train new hires on. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I loved how easy it was to get DoorLoop started. I have tried other well-known platforms in the industry and struggled to get them working. Many oversold their features. All of DoorLoop's features that I have use have been a success. Always meet my expectations. #### Cons I think that DoorLoop is a newer platform so there are still some features that need to be added or have only recently been added, like expense tracking by unit. I think more established platforms have all the features flushed out already. #### Reasons for choosing DoorLoop AppFolio was highly recommended but they refused to work with us as a small business. #### Reasons for switching to DoorLoop None of the other platforms met all of your needs for where we were at as a new small business. --- ### Doorloop rental management software - Overall rating: 5/5 - Reviewer: Larry Z. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I can't say enough about how good the support has been! I've never had an issue getting an answer or solving a problem using the chat system. During the day response is usually almost immediate! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to track our leases and the Tenant Portal are the most important features for our business. It was an easy transition to incorporate it into our business processes once we got past the learning curve. Support is fantastic since we are able to get answers to questions or difficulties almost immediately at any time via their online chat system. #### Cons There is a learning curve up front, but once we got used to it the product is easy to use. Some of the complexity is due to the extensive feature set. #### Reasons for choosing DoorLoop Portfolio management, extensive feature set. #### Reasons for switching to DoorLoop I mainly switched because I needed the ability to manage properties in multiple portfolios for accounting purposes which TenantCloud could not do. --- ### Door Loop is a One Stop Shop - Overall rating: 4/5 - Reviewer: Rebekah D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with DoorLoop is wonderful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros First of all, we love that DoorLoop is a cloud base system so we can log onto it using various way, from our phones to a desktop computer and see everything in real time. We also like how customizable it is and that we don't have multiple programs to keep track of everything. This program tracks it all! Not only can we keep track of rents, but also look at maintenance requests that still need to be completed. It helps us stay organized and productive. #### Cons Bank reconciliations could be improved. If I am in the middle of a bank reconciliation but need to toggle to another area, when I come back, I have to start all over again. Sure the boxes of cleared transactions may be checked, but it would be helpful if there was an option to save so when coming back to it, I could just click on the partially reconciled statement. We have 5 portfolios and I wish we had the option to assign a cost just to the portfolio instead of a certain property. (Currently, we created "dummy" properties and assign costs to those, but those add cost to the program, since we are charged by each door we have.) #### Reasons for choosing DoorLoop DoorLoop was reasonably priced. #### Reasons for switching to DoorLoop Knew we needed to be more efficient and Quickbooks isn't really great for rental properties --- ### Excellent Property Management Toolkit - Overall rating: 5/5 - Reviewer: Csilla F. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been using DoorLoop for three months - the onboarding was well supported, and so far it's been an amazing experience. I can manage all aspects of property management - maintenance, leasing, accounting, marketing, file management. I'm really happy with DoorLoop! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite thing about DoorLoop is that it's extremely user friendly and transparent, easy to navigate, while it has tons and tons of features. Whoever did the architecture part on this, did an amazing job. It's well built, fast, robust. It has everything a property manager could ever need: lease tracking, accounting, storing files, communication with tenants and vendors (and owners if you're managing third party properties). You can even link it up with your bank account for real time reconciliation. It has third party partners for insurance, for lease marketing, payment processing - whoever designed this knew exactly what a property manager would find useful. Onboarding was a breeze - there is live help, my questions are expertly and efficiently answered within hours (sometimes minutes). I feel like I have a team at my hand at all times. I was on Rent Manager before (as a landlord), and I couldn't wait to leave that platform. I was researching various options, and DoorLoop was by far the best from the get go. I'm so so glad I made the move. #### Cons There's not a lot I don't like so far. It will take some time for me to fully grasp and see through all the capabilities, but that's more of a plus than a minus. #### Reasons for choosing DoorLoop I found that the DoorLoop system offered everything I needed (and more) in a well organised and easy to use way. It feels like there's an extremely robust system that is somehow easy to use and easy to learn. While cost wise the alternative might have been somewhat cheaper, the extra features AND the well designed user interface makes this the perfect choice for me as an owner/property manager. #### Reasons for switching to DoorLoop I was an owner user of Rent Manager. I found it to be not user-friendly at all: a very slow system, very little customisation, the reporting wasn't organised at all. If I wanted to see what one property was doing financially, i had to pull a report. In DoorLoop I just go into that unit and every piece of information is right in front of me. Part of it is the visual: I feel like Rent Manager didn't take advantage of software architecture/customisation opportunities, they just built an online system based on what previously was done on paper. DoorLoop is designed with the user in mind from ground up. --- ### Perfect Property Management Solution if you love Automation - Overall rating: 5/5 - Reviewer: Dustin S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Honestly, it's been a game-changer for me. As a one-employee company that relies on contractors to subcontract work to, it feels like DoorLoop is handling a lot of the "back office" work while I can make sure that the key functions are being done to move the business forward. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reason I chose DoorLoop is that it was one of the ONLY solutions that had Zapier integrations. For property managers, Zapier is a must have automation tool, but unfortunately many other tools on the market for managing rentals don't support it. This was the primary reason I chose DoorLoop, but so many other surprises have come along with it, such as the customizable website and tenant portals to continue to grow our companies barnd. #### Cons The price is higher than other products I was using previously, but honestly, the automations and the value have made it worth it. Still, it may not be great for some folks with only 1 - 2 properties. For those managers with more who are looking for a scalable solution, this is your best bet. #### Reasons for choosing DoorLoop I had some of the alternative products, and honestly their system wasn't nearly as scalable as DoorLoop. I found myself having to build custom solutions to fit my needs vs. just having those solutions/systems built-in to the product. #### Reasons for switching to DoorLoop Avail wasn't very customizable and felt way more clunky than DoorLoop --- ### Excellent property management system. Worth every penny. - Overall rating: 5/5 - Reviewer: Carolyn M. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent property management system. Worth every penny. As a private landlord and owner-operator, DoorLoop was the solution I have been looking for. #### Cons Nothing. I really enjoy using DoorLoop. I don't really have any cons to report. I am a happy customer :) #### Vendor response Your team and your business deserve only the best, Carolyn. Glad to be your property management software partner! Replied December 2025 --- ### Great for managing property in the modern age. - Overall rating: 4/5 - Reviewer: Ryan M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered It's easy to use and setup, and I really like the templates for leases, forms, etc - by state. You can be in any state and have legal forms at your disposal which is very useful for smaller firms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really appreciate the features of DoorLoop and easy of setup with templates for forms, leases, etc. #### Cons I was not able to find anything I didn't like about DoorLoop at this time. #### Vendor response Thank you so much for all the love and support Ryan! Replied June 2025 --- ### Why I choose DoorLoop - Overall rating: 5/5 - Reviewer: Joe F. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great customer service and very responsive to our feedback for improvements. I don't hesitate to recommend it to other apartment operators for their business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros DoorLoop has an ease-of-use scale that allows you to get up and running with your property business in a very short period of time. The ability for residents to access a resident-facing portal was important in this day and age. I compared competitors and their products, availability of a resident portal, on-boarding time and chose DoorLoop because it allowed us to get moving on with understanding the apartment community and it's "quirks." #### Cons Limited option for screening and background check and lack of integration with BlueMoon TAA online lease application. The DoorLoop's partnership doesn't allow us to take advantage of the revenue stream we could otherwise have with some others. The current offering costs twice as much which means our residents would be paying more for application and screening fees. Our own business relationship with an outside service allows us a greater revenue stream while allowing us to charge a smaller fee for the same service to our residents. This means that we have redundant process where we have residents do their online lease in Bluemoon, then have to create a link to the application from DoorLoop just to be able to get to the payment screen for the residents.Another challenge is reporting for a partnership with passive investors. In order to accomplish this, we have to export to a CVS file and generate a spreadsheet report that provides the right information to our passive investors. --- ### Property Management Software With Great Customer Service - Overall rating: 5/5 - Reviewer: Alison R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience is positive. Since so many of my tenants are coming through Airbnb at the moment, I'm probably not getting $60 worth of value every month, but if more tenants come through Furnished Finder in the future, then it will be worth $60/month. The customer service is really exceptional, and DoorLoop is the best property management software I have been able to find. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros DoorLoop has great customer service. From day one, they walk you through all of the setup and follow up to make sure you understand everything. They are quick to reach out to you if you have a question at any point later on. They want to hear your feedback, and will act on good ideas that you give them. My tenants find it easy to pay their rent through DoorLoop, and they receive automated invoices and receipts. #### Cons The rental application feature is a bit clunky to use, and I wish there were a way to split the cost of the TransUnion credit report fee between the applicant and our company so that we can stay within New York State guidelines. It would also be great if there were the option to save application templates that could then be applied to rental units. I would like to be able to easily see on the Dashboard the expected date that undeposited rent will be deposited into the company bank account. I would love to have a budget feature so that I could utilize all the accounting features. Also, it would be great to be able to have rent reported to the credit bureaus. #### Reasons for switching to DoorLoop The Hemlane software was not user-friendly. --- ### How Doorloop Worked for Us - Overall rating: 5/5 - Reviewer: Lawrence E. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered With doorloop we were able to reduce the amount of time needed to tend to the homeowners. The collection of fees was a manual process that had its risks. The ability to collect fees using various options was an impressive attraction for us. This product solved those challenges and gave us the abilities we were searching for at a price we could afford and one that fit our needs. What makes doorloop better? not being forced to accept and pay for what you don't need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After a very detailed training session and after having all our questions answered (sometimes several times), we were able to easily integrate the platform to suit our style, and getting the HOA members on board was simple. The team we worked with seemed to always be available to answer our questions or expand their instruction or refer us to helpful tools. We never felt like we were bothering them. They explained every aspect of the site and what our money would afford us. They checked in on us often, and never used pressure sales tactics yet, they thoughtfully offered recommendations and explained their reasoning which demonstrated to us that they were listening to what we wanted and not what they wanted to sell to us. #### Cons One thing we hope gets addressed as soon as possible is adding the proper language and labels for HOA's. We had to explain to our homeowners that they were not tenants. The homeowner elements need to be like the tenants as some of our homeowners were caught up by called tenants. #### Reasons for choosing DoorLoop We are a small HOA (36 units), and your a la carte abilities; being able to give us what we needed without so many of the other things we did not need. --- ### DL Review - Overall rating: 4/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Doorloop is easy to use, has most of the functionality I need to run my operations and accounting (besides payroll), but the customer support is virtually nonexistent. If I didn't understand technology I would have left after the first month. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Overall ease of use, portal payments, connectivity with our bank. #### Cons The rollout and training was almost all done on our own. We spent lots of time filling out a spreadsheet but the initial setup done by DL was incomplete and had many discrepancies. Took me a lot of time to sort through it all and fix it myself. #### Reasons for choosing DoorLoop Price and simplicity of navigating through software. --- ### Property Management - Overall rating: 5/5 - Reviewer: Kenneth D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love how they do everything. Very easy to use and very strong customer service. I have dealt with other types of management systems and this by far is the best. I want to thank [sensitive content hidden] (used to be salesman has since been promoted well deserved) and [sensitive content hidden] (customer onboarding). I cannot thank them enough for their time and for their dedication. Being in this industry of property management this has been the best decision we have made for our company for organization and payment processing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Whenever I have issues with the product, I can usually get a hold of someone within about 10 minutes or less. It gives me plenty of time to start working on other things that I do. The customer service is prompt and accurate and extremely accommodating. #### Cons I am in Commercial Real Estate property management. I deal in storage units as well. It is good for storage units however for overall marketing on commercial properties it does not fulfill this currently. I know they are working on this sector. I know that with the technology they do provide, this feature will be more effective once they have completed working on it. --- ### Not Designed for the Accountant at Heart - Overall rating: 3/5 - Reviewer: Nickalaus G. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered It is a start up so you are going to get a very start up based experience. Meaning, that you may end up knowing more than the person helping you. I quickly found that after using the product for an hour I knew more about certain parts of the software than the sales rep. I was also a little disappointed that the sales team does not know "Property Management" they are just trying to see you a product. So be prepared to educate on the business to some degree. They are all nice people and they do want to do a good job, they are just in their words "new". I think that in several years they can dominate the market, but they are not there yet. I find that they are responsive and I liked that you communicated by Zoom, it felt more personal. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Single software to address numerous concerns around managing your real estate. The Customer Service was helpful. It feels fresh and clean and is easy to navigate and requires little learning curve to get going. It gives you a intuitive feel when using the majority of the product. #### Cons Basic Betty is how I felt the product was. So while I was excited that this would be a single software to do it all, I quickly learned that it was just your basic approach to each process they help you manage. So while they can do the majority of what you need in the rental property management space, they are not doing any of it at an expert level. Meaning, you get the entry level for what you are trying to do. The accounting package is okay, but it is not great, you probably want to strongly consider a true accounting software for accounting. They can do more, BUT the name of the game is "work around". I wanted to track specific details for my tenants, like their basic demographic information not an option, told you can just enter random notes in a note pad. Your Google/Apple contacts has the ability to track more information about your tenant that your property management software. That is now where I wanted to be. I want to track expenses at the "Unit" level, they cant not do that they track at the property level, so if you have a single property that has multiple units (Apt Complex, Duplex, Storage Facility) you have to create "properties" for each of these to be able to track expenses for them. Settings are at the Property Level and so you would get the opportunity to change settings for each unit over just changing those setting one time. This can create a lot of work for you if you plan to have larger properties. #### Vendor response Thank you for your review, Nickalaus! We're glad to hear that our clean interface and awesome world-class support team have been great assets to your business. We hear your feedback about accounting and assure you that we are constantly expanding DoorLoop's features based on our users' feedback. You can look forward to even more robust accounting features in the coming months. In addition to that, it's always our goal to offer comprehensive support that gives you the tools you need to succeed. Thank you again for your feedback and for being a part of our family! Replied October 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/property/doorloop-profile/reviews/?page=2) --- DoorLoop Reviews, Pros and Cons - 2026 Software Advice