DoorLoop vs Entrata
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.5 / 5
Value for Money
4.7 / 5
4.6 / 5
Customer Support
4.9 / 5
4.4 / 5
Functionality
4.7 / 5
4.5 / 5
Last Review Written
September 1, 2024
September 18, 2024
Pros/Cons
Pros
- The most outstanding feature of DoorLoop so far is their awesome customer service. Representatives really do get back to you quickly and seem to have endless patience with every question you have.
- It’s been about 8 months of use and we’ve been thrilled to see the number of improvements they keep on releasing. The software is only getting better and we’re confident we made the right choice.
- From start to where i am now, which is still getting to know doorloop, has been great. It is vry user friendly and if help is needed the tech support and even the AI support is great.
Cons
- Sometimes I get confused about where a certain feature can be found and I have to mess around. I think that is me, not the program.
- Lack of simple owner statements to provide to owners on a monthly/yearly basis - however, I am told this feature is being added very soon.
- The company-wide vs property-specific settings can sometimes get confusing because there are so many options. Also, a few features are hidden gems that take some effort to ferret out.
Pros
- There are a lot of features that we didn't have on our old accounting software system. We have a wonderful Accounting rep (Katie Branz) who has been awesome to work with during integration.
- I love the product and very happy we made the switch, but there is always room for improvement. I am just happy the product continues to evolve.
- I have used all other property management software but Entrata is the best. The convenience, easy to use and understand dashboard makes it super convenient and easy to use.
Cons
- This is mainly when it is a small issue that they are unaware of until we have to report it. Sometimes it is fixed rapidly but sometime we are waiting a week or so for the correction.
- Implementation was horrible and took way longer than we were told. Reports don't always accurately generate.
- Sometimes there are errors that appear and require a ticket.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
171 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
