Easy Storage Solutions is a cloud-based property management system for self-storage companies. The system features a website that supports credit card processing as well as online payments and booking. The solution can send tenants payment reminders via email or text message, calculate late fees, generate invoices, manage collections and perform other crucial processes for self-storage businesses.

Easy Storage Solutions has automatic data backup capabilities, carried out with secure servers. The system can generate statistical reports, handle online customer rentals, retain customer contact information and integrate with Google maps.

Recurring payments can be automated within the system, and site facility maps can also be uploaded to the system. Online booking can be conducted on the website as well. The system includes a customer portal that allows storage customers to log in directly and make payments, check their accounts or book additional units.

Site map
Site map
Site map
Units
Units
Customer profile
Customer profile
Website creation
Website creation
Reports
Reports
New customer
New customer

Supported Operating System(s):

Web browser (OS agnostic)



474 Reviews of Easy Storage Solutions

Overall rating

5.0 / 5 stars

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Catherine from Star Storage World

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

software

Wish I had found them sooner

Pros

Great customer service. They instantly started setting up software. Very helpful, very happy

Cons

I consider this more wishlist than con,
would like to print sitemap
scan of drivers license
More texting options, customers respond to texting better
would like to sell products with unit rental, like lock, boxes, upsell

Darcy from Star Storage World - Mooresville

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great support!

Pros

Customers can easily rent or make payment online!

Cons

Unable to print out the map of buildings and units.

William from AFFORDABLE STORAGE OF CENTERTON, LLC

Specialty:  Self-Storage

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

One of the best companies that I have ever worked with!

Fantastic!!

Pros

It's intuitive and easy to use. It has made opening and running our self storage facility a breeze. Our clients can even rent space online. The support staff is outstanding; courteous, patient and helpful.

Cons

It will not allow us to modify our lease agreement the way we need to. Also the web site template provided will not allow as much customization as we would like.

Chuck from Lake City Self Storage

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Easy Storage Solutions - Exceptional product and service

Biggest issue I think with Self Storage is collections as its the most time consuming. ESS provides an easy setup to enable automation for all communication. If you are looking to automate some aspect of collections, its very easy to do so with ESS.

Pros

Ease of use is the best thing about this software. It provides everything you need and not the complicated features that I don't need like other software. I also would have to say the support from all the staff is by far the best I have seen in the industry.

Cons

There isn't much to say here but the reporting could provide more detail but its not a huge issue.

Zach from Lakeside Storage

Specialty:  Self-Storage

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Customer Service

Pros

Software is easy to figure out and they help you every step. The automatic billing feature and e-sign capability makes it easy.

Cons

Hard to say. Maybe give a few more different templates on looks of the website, easy to spot another Easy Storage site.

Shelly from 289 Public Storage

Specialty:  Self-Storage

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Excellent product and customer service

Customer service and each screen is laid out in a great visual format.

Pros

ESS CUSTOMER SERVICE IS THE BEST! I am very happy with the software and very impressed with the functionality and ease of use.

Cons

Maybe a few more in depth training videos. That’s all I can come up with as a con but really the training videos they do offer are great!

megan from storageland

Specialty:  Self-Storage

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

I had question regarding software and functionality. the staff was VERY Helpful and knowlegable when I called.

love the support that is offered.

Pros

easy to use. user friendly and customer support is easy to get through to. navigation through the system is really quite simple.

Cons

sometimes the wording is confusing for example the system will say outstanding balance when the customer is not late. It uses overdue when customer is late. still have not figured out what outstanding balance means.

Kendal from Eastern Shore Storage

Specialty:  Self-Storage

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Very user friendly

Pros

Very user friendly. Easy to maneuver around the site. Can have multiple managers enter data and manage accounts

Cons

I haven't found one yet. Maybe after using it for a while I can come up with a few reasons. ........

Angie from AJ Electric LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Easy Storage Helps

The program has been fairly easy to use. The staff has been AMAZING to work with. They are always helpful and a joy to talk with whether its on chat or the phone.

Pros

I like that it Automatically bills the customer by sending emails and text messages. then it even collects 80% of the rents for us. Customers can rent online if they like and that makes the process easy when you are an offsite owner.

Cons

I would like to be able to filter reports to fit my specific needs. I also would like to be able to run specials and have the software automatically change the prices when the special was done.

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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great for Small Facilities

I have been in the storage industry for 16 years. I have experience with multiple software packages. ESS is a great "VALUE" software. You get a lot of power and options for the price. When you are operating a small storage facility you can't afford to have a custom programmed website and your own credit card processor. With ESS they will process credit cards for your facility at lower rates than it would cost me to have my own CC processor.

Pros

Website was included in my monthly cost of the software. Very fair pricing for their services.
Tech Support is very helpful and knows how to answer my questions.

Cons

Limited capability--It doesn't have near the options that Sitelink does. It is good for a storage facility with less than 200 units. I would not use for a large facility with multiple people working in the office.

David from 5K Storage

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Perfect for businesses

This software has taken our business to the next level and allowed us to provide our customers with the best experience possible.

Pros

The customer support is very helpful and quickly answers emails and calls. The software is very userfriendly.

Cons

The first week we encountered a few issues that resulted in a us losing a client. The issues were resolved in a timely manner but the gate software still continues to give us trouble every so often.

Ashley from Jim Dunham & Associates

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great Value!

Pros

Ease of use. Being able to just log into the website and everything I need to know is right at my fingertips.

Cons

The initial set up process is a bit lengthy but once completed, it's great.

Christi from Jackson Storage Solutions

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Easy Storage Software Really is Easy

Pros

This software can be used by people not familiar with computers and the customer support is wonderful.

Cons

Nothing at this point, it has been a very helpful tool to have.

Brandon from Angels in Goliad RV Park

Specialty:  Manufactured Housing

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Affordable with great customer care. Lacking functionality for rv park.

Pros

I liked the price and terms of this software. It also carried the basic functions I required. We tried to make it work for my rv park, but after it was all said and done I was basically running the park by hand.

Cons

The software required too many work arounds for rv park usage. I think it'd be fine for storage. We knew this going in, but tried anyways.

Todd from A2Z Storage LLC

Specialty:  Self-Storage

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Excellent value and support!!

Pros

It is very easy to use. I am a first time storage unit owner and the support from Easy Storage Solutions has been excellent.

Cons

I haven't found any yet. Anytime I have trouble figuring something out I have been able to get a simple answer from the support staff.

DOnald from NRO properties

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

This is the most helpful software I have ever used!

All my info is in one place and I don't have to worry about losing it.

Pros

It keeps all the data and payments so you don't have to worry about losing your info and also the tenants can pay on line, rent on line, taking credit cards is a very big plus!

Cons

That we didn't have it years ago, I have no issues with the program, the customer service team always helps me out with any problem or questions I might have.

Heather from GC Mini Storage LLC

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Absolutely top notch customer service! Would recommend this software to anyone!

Easy to run the business, set up was great with the help of the customer service staff and great tutorial videos.

Pros

Easy to use and access. We can use our smart phones to rent a unit, process a payment, or see who is in a unit.. So handy. At a quick glance I can immediately see tenants who have paid on time, who is late, or who is locked out. It helps me keep track of what is going on everyday with our and its and revenue.

Cons

From an administrator point of view, there are very few things I would tweak. There are 4 different locations of units and we have them all set up seperately. I wish when logging in to the system I would not have to log in to each site when I want to view it. Just takes a few seconds to do so it is not a big deal.

Kelly from AdapCS

Specialty:  Self-Storage

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Disappointing

I do not recommend this company. However, it is slightly better than our previous home-grown system.

Pros

The map of units is the best feature and is very useful. The system has a lot of functionality, although we don't use much of it.

Cons

The invoices are confusing to clients. When I signed up, they specified that I could export my data at any time. This turned out to be untrue - I have since asked for my data and they do not make it available, making it difficult to change providers. They frequently make unwanted and poorly planned updates to the functionality (one update basically reset our external-facing website with no prior notice, but luckily I don't use the external facing website because the user interface is not very user-friendly and I am embarrassed to give clients access to it). You can only use one credit card processor.

Scott from Double D Storage

Specialty:  Real Estate Developer

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Easy Storage Solutions means "Easy"

Just the software that I was looking for to use from any device anywhere

Pros

Ease of use and setup. Support got me started quickly with very little training. They also offer credit/debit card processing which makes life easy.

Cons

Site map is difficult to build, but there is a grid view which makes things easier. Their first choice in card processing was a very large minimum, but they offer another good choice.

Dan from Advanced Secure Storage

Specialty:  Self-Storage

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Great Customer Service

Great for small storage units facilities.

Pros

The software has increase our collections and the customer service is unbeatable. They are always there when I need help.

Cons

I had to upgrade both my computer and gate software to be able to sinc the gate with the new software.


Displaying 1 - 20 of 474 reviews