Easy Storage Solutions Software


 

Easy Storage Solutions is a cloud-based property management system for self-storage companies. The system features a website that supports credit card processing as well as online payments and booking. The solution can send tenants payment reminders via email or text message, calculate late fees, generate invoices, manage collections and perform other crucial processes for self-storage businesses.

Easy Storage Solutions has automatic data backup capabilities, carried out with secure servers. The system can generate statistical reports, handle online customer rentals, retain customer contact information and integrate with Google maps.

Recurring payments can be automated within the system, and site facility maps can also be uploaded to the system. Online booking can be conducted on the website as well. The system includes a customer portal that allows storage customers to log in directly and make payments, check their accounts or book additional units.

 

Easy Storage Solutions - Site map
 
  • Easy Storage Solutions - Site map
    Site map
  • Easy Storage Solutions - Units
    Units
  • Easy Storage Solutions - Customer profile
    Customer profile
  • Easy Storage Solutions - Website creation
    Website creation
  • Easy Storage Solutions - Reports
    Reports
  • Easy Storage Solutions - New customer
    New customer
Supported Operating System(s):
Web browser (OS agnostic)

451 Reviews of Easy Storage Solutions

 

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Software Advice Reviews (198)
More Reviews (253)

Showing 1-20 of 198

Dawn from Swift Storage, INC.
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Easy Storage Solutions ROCKS!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

CUSTOMER SERVICE! They are amazing. The product is great, does exactly what I need it to do and they've been there when I needed them to hold my hand and left me alone when I didn't. It's a perfect balance.

Cons

I have not yet found any cons. It's been easy to use, the most difficult part has been training everyone in my office to not run to the card file.

Review Source
 
 

Alejandra from Westport realty inc.
Specialty: Real Estate Developer
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

All in one, easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Easy Storage Solutions is boss

Pros

Tenants are able e-sign their documents (leases, amendments, other documents) as well as pay their rent online. I love the reminder texts that can be chosen as sometimes I don't look at my email as much as I check my texts.

Cons

We sometimes have tenants that want to expand their space into a recently vacant neighboring space and that means changing the square footage, etc. (basically making a brand new suite). This can be tricky to do and sometimes seems impossible.

Review Source
 
 

Renee from Downtown Storage Center
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Easy Storage Solutions has exceeded our expections.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy Storage has been a great addition to our business.

Pros

Easy Storage's customer support team is there is answer all of your questions. Most answers are available through the support tab in the software and don't even require a call or chat.

Cons

I would like to be able to customize the reports. Several sort options are available to this isn't a huge issue.

Review Source
 
 

Ken from A&G storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great software company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is easy for my customers to use with their cell phones. I think it’s pretty Awesome experience with my customers.

Cons

I really do not have any complaints about this Software company. It has been really great so far. And my customers seem to be pleased with it.

Review Source
 
 

Brent from Gorilla Self Storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

I'm a new owner of storage units. Easy Storage has made getting up and running very easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The support from Easy Storage is amazing. Everything from getting started to ongoing help, they are the best. And very very cost effective too!

Pros

They have great training which is simple and easy to understand. The website isn't overly complex but can do many different things. The back office support is incredible!

Cons

It took me a little while to learn how to do batch printing effectively and toggle between being printed versus email. But once I learned it, it is actually super easy.

Review Source
 
 

Margaret from BEAVER STORAGE
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

We are so glad we switched to Easy Storage Solutions!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great customer service.
Mobile device access and online bill pay.
No system glitches.
Good price.
We switched from a larger, cloud based program and are very happy with what Easy Storage Solutions has provided!

Cons

Easy Storage Solutions keeps things pretty simple and as such, we sacrificed a few bells and whistles in making this switch. There are fewer reports available and some features that we enjoyed with a more expensive (but somewhat less reliable) software company.

Review Source
 
 

Pamela from Dixon Land Development Corp
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Excellent support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I can’t say enough about this software. So easy to work with the support team- they walk me through so many things to help me gain my confidence and if they don’t know they aren’t afraid to put me on hold and ask the development department. No more waiting a month for a reply like our last software vendor!

Pros

Easy to reach tech support for me and my staff while we learn the functions of this software. So easy to use. If a mistake is made while entering information it is easily fixed. I had an employee come home from College for break and I forgot to mention new software. He asked me questions once and hit the ground running with no problems. So easy!

Cons

There were some features that were not available and I requested they Make them available and within 2 weeks they had it done! Shockingly excellent support staff!!

Review Source
 
 

Mairi from Store-N-Go, LLC
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Made my job 10x easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's comprehensive, and the support team is outstanding. Our customers love getting the text alert reminders and notification of payment made.

Cons

Lol! I can't think of anything I don't like about it, but the review robot won't let me skip it or use fewer words.

Review Source
 
 

Patty from A Aaron’s & A-1 Gooby’s Self Storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

I am new to this software but like it more each time I use it. There are so many features. Think I made the right choice!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am so impressed with the level of customer support at Easy Storage. Great folks to work with!

Pros

Customer support is very important to me as I am technologically challenged and I can honestly say that I have received the very best customer support that anyone could ask for.

Cons

I would like for the software to be a bit more customizable. We would have liked to add initial boxes to our rental agreement.

Review Source
 
 

Lisa from T&L King Properties, LLC
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Business Solutions at its Finest!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great business solution for someone new to the Self Storage business. So glad we found them to get us started in the most positive way! I don’t regret a minute of our choice in using Easy Storage Solutions.

Pros

We were able to talk to Easy Storage Solutions and give them our business information and within hours our site was up and useable! It is
Very user friendly and the customer service is more than I could even expect.

Review Source
 
 

Steven from Bashaw Valley Storage
Specialty: Social Housing - Canada
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Overall review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really like how straight forward and easy to use this software is it really helps give you a better grasp of all your rental information and business performance.

Cons

I wish the site map was more user friendly and that you had characters to use for existing buildings & roads rather than dummy units. This throws all of your rental percentages off. Another problem I see is that you cant back date rental & payment information which makes things a little confusing for entering rental clients for the first time.

Review Source
 
 

Katrina from Packrat Storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Absolutely love this software. Recommended it to our competitors.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the customer service and support. I'm not a tech savvy person and this software is easy to learn.

Review Source
 
 

Elizabeth from Vip Outdoor storage
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

My review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customer service is outstanding. They stay involved with you throughout the entire process making it easier on you.

Cons

Nothing I DO not like. Nothing at all. So there's nothing I can put here other than go give them a try

Review Source
 
 

Robert from MC Storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Easy to reach support for ANY questions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I got a call from a customer who couldn’t access our property in Indiana while I was in an airport in Florida. In two minutes I confirmed he was paid up to date and called him back. He had been using a wrong gate access code. I gave him his correct code and was able to enter immediately. Nice to solve a problem 1300 miles away in minutes!

Pros

Software is very cost effective and it is interactive with our gate controls. Accessible from my smart phone.

Cons

Customers are sorted by first name. You can search by name or unit number but last name sort would be nice.

Review Source
 
 

PJ from PSA Self Storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Good platform for remote management | Could use some work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They have a lot of experience an have a good start on what a good backend platform for storage units should be. I can't wait until they get there.

Pros

It was super easy to set up and the team behind it is great and very responsive. All I had to do was give them information and they set up practically everything for me

Cons

I wish the backend was cleaner and had more options (especially on the web design side). There are quite a few inconsistencies and things that don't make much sense. An example of inconsistency: when making a new customer, you must enter an email address for them in order to complete the form, but when automating the input with a .csv file, the email is NOT required. An example of nonsense: The navigation section under the page titles are a mess. When you're on the dashboard, it displays "HOME/REPORTS/DASHBOARD", why is it under reports, first of all? And second, when you click "HOME" it just brings you to the same page, so "HOME" and a myriad of other top-level links aren't accessible, or (more likely) the hierarchy isn't being properly represented in this navigation section. Maybe it's not supposed to be a navigation section, but more of a category section... But it looks and acts like a navigation section...

Review Source
 
 

Lane from Mark Lane LLC
Specialty: Real Estate Developer
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Great customer services and very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy Storage works well with you and has an array of other services that is integrated easily into their software including quickbooks, ACH pay, security systems, marketing and more.

Review Source
 
 

Jay from KnoxUnion Storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Overall I've had a 5-Star experience with Easy Storage Solutions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I recommend Easy Storage Solutions for small operators who want a flexible, easy to use management platform that is mobile, cost effective but has excellent customer support.

Pros

The features that distinguish ESS for my needs are the competitive pricing for small facilities, the full automation of leases and rental payments, and the fully web-based platform. The fully web-based software means I can perform all functions using any Internet-connected device. In fact, I do almost everything on my smart phone. With the previous, more expensive product, I could do so some things on my mobile devices, but many functions required me to be at my computer. Since my faculties are unmanned and I'm always on the move, having everything available on my phone is essential.

Cons

There are some limitations to the software I would like to see improved. For example, if I make a mistake and fail to credit the customer for their security deposit upon move out, there is nobqay to correct that mistake in the financial records. Fortunately they are eager for input from customers about needed improvements (moreso than the larger company I was with before). They make improvements regularly without creating a need to re-learn the software.

Review Source
 
 

Carolyn from Allstar Self Storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Looking to upgrade our software to a user-friendly application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Help Desk has been wonderful.

Pros

Easy to use, easy to setup, customers can create their own account and pay directly, email and text alerts, so many more features

Cons

Customer Data from previous software application cannot be imported, so you have to back everything up prior to going live with the new software. This was the same with other software vendors we shopped.

Review Source
 
 

Patricia from Affordable Mini Storage of Garner
Specialty: Self-Storage
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Very Happy Customer

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The support staff have been super great to work with. They are quick to respond and knowledgeable about the product.

Pros

This product is very user friendly. The support module is an excellent source to find out how to use features. The features of the software are great and I love the fact that our webpage is integrated with our software. It's seamless.

Review Source
 
 

Jenn from EZ Access Mini Storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are so happy we made the jump to change programs.

Pros

This software is easy to use. My husband is not computer savvy and he has had no issues to speak of using Easy Storage.

Cons

We have absolutely no complaints about this program. I recommend everyone looking into this software. It is great!

Review Source
 
 
 
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Showing 1-20 of 253

Zach from Black Bear Storage

June 2018

June 2018

Quick response time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy Storage Solutions is the Go-To software program. I searched for months to find the right fit. The software and staff swayed me and I'm satisfied.

Cons

There is a learning curve with using the software. If you spend enough time with it you will figure it out but you definitely have to put some time in to know how to use it.

Review Source: Capterra
 

Shawna from Pleasant View Warehouse
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Great Company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

time saver

Pros

Help is available when ever I need a simple question answered, user friendly, you can have multiple users, we use it on mobiles/iPad to make things easier when not at a desk! All the features we need!

Cons

Hard to rely on it doing everything automatic but it has saved so much time and headache! Not to much we have found we dont like.

Review Source: Capterra
 

Irene from Riverside Self-Storage

May 2018

May 2018

Not impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The business can keep running after our emove disaster.

Pros

I am a bit surprised at all the excellent ratings and a I am a little concerned for giving it a less than glowing report. I am not sure why everyone thinks this software is so good and wondering what am I missing. It does the job, but in my opinion it really does not offer anything to earn such glowing reports.

Cons

It's confusing. It is not an all in one program. You need to have a totally separate company for processing payments, which also costs a lot. This software does not function as an accounting program. They sell that service separately from what I understand. Instead of crediting a charge you simply void it. The reports are limited and quite terrible actually. Most do not sort and only download to a PDF or CSV document. They probably offer a separate report writer for another charge if you desire better reports. They do not offer any financial reports at all other than the management report which is not professional or good quality. Lets just say it is not what I expected and I have been very disappointed in it.

Review Source: Capterra

  Response: Easy Storage Solutions, Easy Storage Solutions

Date: June 2018

June 2018

 

Irene,

Thank you for leaving us feedback. We genuinely appreciate the opportunity to improve our software. We have a long list of suggestions from our users that we review and use to update our software. Currently we are working on creating better reporting functions in the software. In addition, we are currently working on making it so you can download your reports via CSV file or PDF. You can void charges if you wish, but there is also functionality to be able to credit a charge. If you would like help doing this feel free to call us and we would be happy to help! Finally, if there is anything we can do to help improve your experience please reach out to us!

Thank you for your business and your feedback!

 


May 2018

May 2018

Excellent company and great service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and easy to find. Customers not having to sign up in person or with a paper contract saves valuable time.

Cons

I wish it was easier to change the information about each individual unit and I am not sure if it is an option but a notification each time something was done would be nice.

Review Source: Capterra
 

Brody from CENTURY 21®
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I was looking for a solution for my storage units and this one brings them all together in one easy to use platform.

Cons

I wish there was a way to easily make all units change status. I set them all up as unavailable because they were rented then had to individually make them each available before I could assign them to existing renters.

Review Source: Capterra
 

deborah from scoop's open storage

April 2018

April 2018

These young people are marvelous! They make everything so easy and smooth. Effortless!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Intuitive and easy software! Taylored to the storage industry AND with the technical skills of the brilliant folks at ESS I have a great website integrated flawlessly with the electronic keypad at my storage facility. Could not have pulled this off with them! REAL professionals in the Storage Industry!

Cons

Cannot think of even 1. The software as well as the team at Easy Storage Solutions have exceeded all expectations!

Review Source: Capterra
 

Matthew from Shelburne Storage

April 2018

April 2018

Great experience, easy to use, amazing customer support! Highly recommended!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, makes my life simple! It does all the work. Professional appearance.

Cons

No issues so far. Can log on to the software anywhere. Works great! Once you get all the information into the software its easy!

Review Source: Capterra
 

Connie from 129 Storage LLC

April 2018

April 2018

Easy to learn and teach others. Love the program and the cost compared to other programs is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use. Converted this facility to Easy Storage from a 3 ring binder. It was not an easy task to do, but tech support helped me through each step.

Pros

I love the easy use of this program. Even people who have no computer experience can use it. When I was searching for a program to update the 3-ring binder system that the owners had for their storage, this one made the best impression on me. As the owners had no clue about how to use storage software, and to be honest neither did I. But this one was an easy learning curve for us all.

Cons

I would like to have the option to change the date payment was made. We still have some customers that have not switched over to the new monthly recurring billing on this software. So when their payment comes out of the old CC processing, I can't change the date the payment was made to make our cc statement match.

Review Source: Capterra
 

Jeff from Chemult Storage LLC

March 2018

March 2018

Easy plug and play solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The pre-built forms are very easy to use and user-friendly. The integration of a merchant processor was what drew me to this software solution. I am very pleased with the software and should help me reduce the time cost.

Cons

No SSL/https on the homepage. Google now requires SSL https links or it will downgrade a website on the organic rankings, would be nice to have this. No ability to link customers to a certain unit on the sitemap.

Review Source: Capterra

  Response: Easy Storage Solutions, Easy Storage Solutions

Date: June 2018

June 2018

 

Hi Jeff,

We are so happy that you are enjoying the software! We noticed that SSL was a concern for you, so I would like to let you know that this is something we have recently updated! If you have any other questions or concerns feel free to reach out to us!

Thanks again! - Alyssa

 

Rosa from Beam Self Storage

February 2018

February 2018

Excellent experience from the start all the way through.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

On time payments. Ease of use.

Pros

Easy to use. Very user friendly. Excellent customer support. I had a lot of questions in the beginning and someone was always there to answer promptly.

Review Source: Capterra
 


February 2018

February 2018

Very glad we switched and have been happy with the services provided.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use software allows you to navigate thru the system quickly. Able to handle our large number of facilities. Website and software are linked and allow customers to see up to date information and access their accounts.

Cons

Limited capabilities in some areas, but anytime a suggestion is offered, they look into seeing if it can be implemented into their software.

Review Source: Capterra

  Response: Easy Storage Solutions, Easy Storage Solutions

Date: February 2018

February 2018

 

Thank you for the review. We're happy to take any suggestions from you and our clients to make our software better every day!

 

Michael from Southaven Storage

February 2018

February 2018

Great software to get your business going

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Not to complicated to use. Very straight forward. Coustomet support is there if you have questions,or problems. It is easy to get up and running with. It isn¿t not required for customers to make a profile. Easy for customers to rent from on-line Access.

Cons

Once you get use to using it your realize how limited it is. There isn't any way to customize it when changes happen. Expamle: gate codes can only be issued if a unit is rented. Software has to control gate software and your not allowed access to gate software that you purchased to allow entry via custom gate codes.

Review Source: Capterra

  Response: Easy Storage Solutions, Easy Storage Solutions

Date: February 2018

February 2018

 

Hey Michael,
Thank you for your review! We appreciate it and are glad your apart of the Easy Storage Family. We do take pride in our customer service.
We would love to clear up some confusion on your end with the gates codes. Gate codes can be issued even if a unit is not rented. And the software can also connect to 3rd party gate softwares as well. I tried to reach out to you and will attempt again later. Please let us know if you have any questions. Thank you!

 

Faith from Freedom Self Storage

February 2018

February 2018

Very happy with this software and with the excellent support team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to learn and to use. Very logical user interface. Great search features to quicky get to customer accounts. Easy to train employees on the software. Also love that the Easy Storage software team listens to feedback and continually improves the software by tweaking features and adding new features. Great value!

Review Source: Capterra

  Response: Easy Storage Solutions, Easy Storage Solutions

Date: February 2018

February 2018

 

Thanks, Faith! Let us know if you have any issues by calling our support line at 888-958-5967.

 

Degner from Bashaw Valley Storage

February 2018

February 2018

Support team was very helpful on setting up our account and answering our questions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More accurate rental history and income tracking.

Pros

It is pretty straight forward and user friendly. It is a matter of taking one step at a time to make sure you have your account set up properly

Cons

It could be easier to set existing clients. I wish you could back date rental dates and previous payments.

Review Source: Capterra

  Response: Easy Storage Solutions, Easy Storage Solutions

Date: February 2018

February 2018

 

Hey Steven, Thank you for the review, We really appreciate you as a customer and your feedback! We have had a lot of discussion about adding the billing history of an existing tenant when first transitioning into using the software. We do currently have the ability to back date the rental date (move in date). Give us a call sometime and we can help you guys figure that out.
Thanks again for your review!

 

Melissa from The Storage Nest

January 2018

January 2018

I have found the software easy to learn and have had few problems.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ease of use
pretty self explanatory
The most recent update has made customer info more accessible.

Cons

cannot manually generate a text message to a customer
For some reason our manager user name is the default user name for all customers so when I am on customer profile page I have to manually delete that info each and every time or I can't exit the screen.

Review Source: Capterra

  Response: Easy Storage Solutions, Easy Storage Solutions

Date: February 2018

February 2018

 

Hey Melissa,

Thank you so much for your review! We love having you guys as part of the Easy Storage family. We just wanted to let you know we're working on the ability to send a text message manually and should be releasing it soon! As far as your manager username displaying on the tenants profile we'd love to talk to you about that and see if we can help you resolve that issue. Thank you again for your review!

 

Philip from Munson Self-Storage

January 2018

January 2018

Simple, easy to use software that seems to have all the 'bases' covered.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and the multitude of reports it can churn out with a click of a button. Tracking each of my customers is very easy.

Cons

The learning curve is a bit steep at first, but the customer service is top notch, so getting help is very easy.

Review Source: Capterra

  Response: Easy Storage Solutions, Easy Storage Solutions

Date: February 2018

February 2018

 

Hey Philip,
Thank you for your review! Yes please call us anytime, we take pride in our customer service and would love to help with any questions!

 

Polly from Frontgate Storage
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Perfect software for my facility

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is easy to manage our facilities from anywhere

Pros

Very affordable, excellent customer support, the program is integrated with the website that they made for me, the consumer's ability to go online and rent is great. Customers like that and the ability to pay online. I like the new upgraded platform. It operates smoothly.

Review Source: Capterra
 

GREGORY from Falcon Storage
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Saves time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves time
If I have a problem with a task due to my unfamiliarity, support is readily available.

Pros

Although necessary, I never looked forward to the monthly manual billing process. Hope to one day have all customers on automatic billing.

Review Source: Capterra
 

Sara from Gallatin Valley Homes

January 2018

January 2018

I just started using the self storage software and I find it very user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it is user friendly and it is easy to find all customers. I also like that I can call support and get a knowledgabel person right away.

Cons

I would like a alert section that popped up to remind us of things that are important. Such as customer broke key in lock. Customer will not recieve deposit once they are done renting. Just a thought.

Review Source: Capterra

  Response: Easy Storage Solutions, Easy Storage Solutions

Date: February 2018

February 2018

 

Hey Sara, Thank you for your review, we appreciate you guys! Great suggestion! we've talked about this idea internally as well.

 

Leah from EZ Store and Lock, LLC.

January 2018

January 2018

Highly satisfied with this program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The online features. Being able to rent units online. I like that customers don't have to talk to me if they don't want to in order to rent units.

Cons

I have to have my computer on to update gate information. This makes it slightly difficult to do business while out of town or on the road.

Review Source: Capterra
 
 
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