Easy Storage Solutions is a cloud-based property management system for self-storage companies. The system features a website that supports credit card processing as well as online payments and booking. The solution can send tenants payment reminders via email or text message, calculate late fees, generate invoices, manage collections and perform other crucial processes for self-storage businesses.

Easy Storage Solutions has automatic data backup capabilities, carried out with secure servers. The system can generate statistical reports, handle online customer rentals, retain customer contact information and integrate with Google maps.

Recurring payments can be automated within the system, and site facility maps can also be uploaded to the system. Online booking can be conducted on the website as well. The system includes a customer portal that allows storage customers to log in directly and make payments, check their accounts or book additional units.



482 Reviews of Easy Storage Solutions

Overall rating

5.0 / 5 stars

Showing 1 - 20 of 482 reviews

December 2018

Meshel from 289 Public Storage

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great software & Customer support

Great customer service! Anytime I have a question they are so helpful and courteous!

Pros

The software interface is great. I like the reports and the gate lockout feature

Cons

So far I haven’t discovered anything that I don’t like.

December 2018

Ann from Apollo Storage & Suites LLC

Company Size: 1 employee

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Great for the little guys

Overall good value for what I need.

Pros

I have a small facility and it has the basic functions needed to track customers, move ins/outs, and payments. The customer service has been great and very responsive. I was able to get the website up quickly.

Cons

The reporting isn't as robust as I expected. I still have to export data into Excel to get the view I need.
Some of the workflows require more clicks than necessary.

November 2018

Eric from Wilde

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Excellent orientation of product

I want to commend the excellent customer service and prompt follow up by Kristen. She made it fun to go thru the product online. Keep up the great customer service. Thanks to Kristen’s great orientation. I will be purchasing the product.

Pros

The software is very easy to use. Even if your not a tecky person. Kristen was awesome and made the explanation very user friendly to me.

Cons

The set up fee was more than I expected. The monthly fee should be enough to support a profit of the product.

November 2018

Melissa from MB Storage

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great customer service!!

Pros

They are constantly making changes based on feedback. It’s become much more intuitive in the last year. And any time we have questions the are very quick to respond and help.

Cons

We wish they’d have an option to set up
prepayment with a free month at the end.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Makes Storage Management Easy

Pros

Most everything! This software makes managing over 400 storage units a breeze.

Cons

Not much. Reading the customer payment area can be confusing at times.

October 2018

Drew from SensationalStorage

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Nice Offering

Pros

Full featured with great support that is responsive

Cons

navigation could be slightly improved however code releases and improvements are released on a regular basis

October 2018

Buddy from Point Blank Storage

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Happy Camper

Since I am not very tech savvy, I found the software very friendly. Any time I have a question the solution is only a phone call away.

Pros

After being totally frustrated and staying confused when I began to manage/own my first facility using Quick Books software The interduction to Easy Storage Solutions was a gift from Heaven. I found it extremely user friendly as a senior adult.

Cons

Sometimes it is difficult figuring out who I should talk with to solve my problem or question when dealing with several services I am signed up with. Example, software, website, marketing, Google, etc.

October 2018

Amanda from Centsable Storage

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Excellent Storage Software

Easy Storage Solutions has significantly reduced the amount of time I spend each month on billing and record keeping. I also appreciate that customer service is easy to reach, and they answer my questions quickly and politely. I could not be more satisfied.

Pros

The ease of use, it was simple to set-up, simple for the administrator, and simple for the customer. Customer feed back has been positive.

Cons

There are no cons. I wish I would have utilized this software sooner! Easy Storage Solutions has been a breeze to work with.

October 2018

Mike from Self storage solutions

Company Size: 1 employee

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Easy storage solutions

Pros

All the extra time I have now to get other things done at the office, and all the money we save on envelopes , ink , and stamps

Cons

Transferring all the tenants, and their autopay accounts took many hours .
And the first month of transition got to be a little confusing

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Love the software!

Pros

Super easy to use! Great customer service.

Cons

Nothing so far, it’s been super easy to get used to!

October 2018

Catherine from Star Storage World

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

software

Wish I had found them sooner

Pros

Great customer service. They instantly started setting up software. Very helpful, very happy

Cons

I consider this more wishlist than con,
would like to print sitemap
scan of drivers license
More texting options, customers respond to texting better
would like to sell products with unit rental, like lock, boxes, upsell

October 2018

Darcy from Star Storage World - Mooresville

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Great support!

Pros

Customers can easily rent or make payment online!

Cons

Unable to print out the map of buildings and units.

October 2018

William from AFFORDABLE STORAGE OF CENTERTON, LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

One of the best companies that I have ever worked with!

Fantastic!!

Pros

It's intuitive and easy to use. It has made opening and running our self storage facility a breeze. Our clients can even rent space online. The support staff is outstanding; courteous, patient and helpful.

Cons

It will not allow us to modify our lease agreement the way we need to. Also the web site template provided will not allow as much customization as we would like.

September 2018

Chuck from Lake City Self Storage

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Easy Storage Solutions - Exceptional product and service

Biggest issue I think with Self Storage is collections as its the most time consuming. ESS provides an easy setup to enable automation for all communication. If you are looking to automate some aspect of collections, its very easy to do so with ESS.

Pros

Ease of use is the best thing about this software. It provides everything you need and not the complicated features that I don't need like other software. I also would have to say the support from all the staff is by far the best I have seen in the industry.

Cons

There isn't much to say here but the reporting could provide more detail but its not a huge issue.

September 2018

Zach from Lakeside Storage

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Customer Service

Pros

Software is easy to figure out and they help you every step. The automatic billing feature and e-sign capability makes it easy.

Cons

Hard to say. Maybe give a few more different templates on looks of the website, easy to spot another Easy Storage site.

September 2018

megan from storageland

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

I had question regarding software and functionality. the staff was VERY Helpful and knowlegable when I called.

love the support that is offered.

Pros

easy to use. user friendly and customer support is easy to get through to. navigation through the system is really quite simple.

Cons

sometimes the wording is confusing for example the system will say outstanding balance when the customer is not late. It uses overdue when customer is late. still have not figured out what outstanding balance means.

September 2018

Kendal from Eastern Shore Storage

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Very user friendly

Pros

Very user friendly. Easy to maneuver around the site. Can have multiple managers enter data and manage accounts

Cons

I haven't found one yet. Maybe after using it for a while I can come up with a few reasons. ........

September 2018

Angie from AJ Electric LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

September 2018

Easy Storage Helps

The program has been fairly easy to use. The staff has been AMAZING to work with. They are always helpful and a joy to talk with whether its on chat or the phone.

Pros

I like that it Automatically bills the customer by sending emails and text messages. then it even collects 80% of the rents for us. Customers can rent online if they like and that makes the process easy when you are an offsite owner.

Cons

I would like to be able to filter reports to fit my specific needs. I also would like to be able to run specials and have the software automatically change the prices when the special was done.

September 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

2 of 5

September 2018

Great for Small Facilities

I have been in the storage industry for 16 years. I have experience with multiple software packages. ESS is a great "VALUE" software. You get a lot of power and options for the price. When you are operating a small storage facility you can't afford to have a custom programmed website and your own credit card processor. With ESS they will process credit cards for your facility at lower rates than it would cost me to have my own CC processor.

Pros

Website was included in my monthly cost of the software. Very fair pricing for their services.
Tech Support is very helpful and knows how to answer my questions.

Cons

Limited capability--It doesn't have near the options that Sitelink does. It is good for a storage facility with less than 200 units. I would not use for a large facility with multiple people working in the office.

September 2018

David from 5K Storage

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Perfect for businesses

This software has taken our business to the next level and allowed us to provide our customers with the best experience possible.

Pros

The customer support is very helpful and quickly answers emails and calls. The software is very userfriendly.

Cons

The first week we encountered a few issues that resulted in a us losing a client. The issues were resolved in a timely manner but the gate software still continues to give us trouble every so often.