Easy Storage Solutions Software


 

Easy Storage Solutions is a cloud-based property management system for self-storage companies. The system features a website that supports credit card processing as well as online payments and booking. The solution can send tenants payment reminders via email or text message, calculate late fees, generate invoices, manage collections and perform other crucial processes for self-storage businesses.

Easy Storage Solutions has automatic data backup capabilities, carried out with secure servers. The system can generate statistical reports, handle online customer rentals, retain customer contact information and integrate with Google maps.

Recurring payments can be automated within the system, and site facility maps can also be uploaded to the system. Online booking can be conducted on the website as well. The system includes a customer portal that allows storage customers to log in directly and make payments, check their accounts or book additional units.

 

Easy Storage Solutions - Site map
 
  • Easy Storage Solutions - Site map
    Site map
  • Easy Storage Solutions - Units
    Units
  • Easy Storage Solutions - Customer profile
    Customer profile
  • Easy Storage Solutions - Website creation
    Website creation
  • Easy Storage Solutions - Reports
    Reports
  • Easy Storage Solutions - New customer
    New customer
Supported Operating System(s):
Web browser (OS agnostic)

432 Reviews of Easy Storage Solutions

 

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Software Advice Reviews (188)
More Reviews (244)

Showing 1-20 of 188

Steven from Bashaw Valley Storage
Specialty: Social Housing - Canada
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Overall review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really like how straight forward and easy to use this software is it really helps give you a better grasp of all your rental information and business performance.

Cons

I wish the site map was more user friendly and that you had characters to use for existing buildings & roads rather than dummy units. This throws all of your rental percentages off. Another problem I see is that you cant back date rental & payment information which makes things a little confusing for entering rental clients for the first time.

Review Source
 
 

Katrina from Packrat Storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Absolutely love this software. Recommended it to our competitors.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the customer service and support. I'm not a tech savvy person and this software is easy to learn.

Review Source
 
 

Elizabeth from Vip Outdoor storage
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

My review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customer service is outstanding. They stay involved with you throughout the entire process making it easier on you.

Cons

Nothing I DO not like. Nothing at all. So there's nothing I can put here other than go give them a try

Review Source
 
 

Robert from MC Storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Easy to reach support for ANY questions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I got a call from a customer who couldn’t access our property in Indiana while I was in an airport in Florida. In two minutes I confirmed he was paid up to date and called him back. He had been using a wrong gate access code. I gave him his correct code and was able to enter immediately. Nice to solve a problem 1300 miles away in minutes!

Pros

Software is very cost effective and it is interactive with our gate controls. Accessible from my smart phone.

Cons

Customers are sorted by first name. You can search by name or unit number but last name sort would be nice.

Review Source
 
 

PJ from PSA Self Storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Good platform for remote management | Could use some work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They have a lot of experience an have a good start on what a good backend platform for storage units should be. I can't wait until they get there.

Pros

It was super easy to set up and the team behind it is great and very responsive. All I had to do was give them information and they set up practically everything for me

Cons

I wish the backend was cleaner and had more options (especially on the web design side). There are quite a few inconsistencies and things that don't make much sense. An example of inconsistency: when making a new customer, you must enter an email address for them in order to complete the form, but when automating the input with a .csv file, the email is NOT required. An example of nonsense: The navigation section under the page titles are a mess. When you're on the dashboard, it displays "HOME/REPORTS/DASHBOARD", why is it under reports, first of all? And second, when you click "HOME" it just brings you to the same page, so "HOME" and a myriad of other top-level links aren't accessible, or (more likely) the hierarchy isn't being properly represented in this navigation section. Maybe it's not supposed to be a navigation section, but more of a category section... But it looks and acts like a navigation section...

Review Source
 
 

Lane from Mark Lane LLC
Specialty: Real Estate Developer
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Great customer services and very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy Storage works well with you and has an array of other services that is integrated easily into their software including quickbooks, ACH pay, security systems, marketing and more.

Review Source
 
 

Jay from KnoxUnion Storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Overall I've had a 5-Star experience with Easy Storage Solutions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I recommend Easy Storage Solutions for small operators who want a flexible, easy to use management platform that is mobile, cost effective but has excellent customer support.

Pros

The features that distinguish ESS for my needs are the competitive pricing for small facilities, the full automation of leases and rental payments, and the fully web-based platform. The fully web-based software means I can perform all functions using any Internet-connected device. In fact, I do almost everything on my smart phone. With the previous, more expensive product, I could do so some things on my mobile devices, but many functions required me to be at my computer. Since my faculties are unmanned and I'm always on the move, having everything available on my phone is essential.

Cons

There are some limitations to the software I would like to see improved. For example, if I make a mistake and fail to credit the customer for their security deposit upon move out, there is nobqay to correct that mistake in the financial records. Fortunately they are eager for input from customers about needed improvements (moreso than the larger company I was with before). They make improvements regularly without creating a need to re-learn the software.

Review Source
 
 

Carolyn from Allstar Self Storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Looking to upgrade our software to a user-friendly application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Help Desk has been wonderful.

Pros

Easy to use, easy to setup, customers can create their own account and pay directly, email and text alerts, so many more features

Cons

Customer Data from previous software application cannot be imported, so you have to back everything up prior to going live with the new software. This was the same with other software vendors we shopped.

Review Source
 
 

Patricia from Affordable Mini Storage of Garner
Specialty: Self-Storage
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Very Happy Customer

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The support staff have been super great to work with. They are quick to respond and knowledgeable about the product.

Pros

This product is very user friendly. The support module is an excellent source to find out how to use features. The features of the software are great and I love the fact that our webpage is integrated with our software. It's seamless.

Review Source
 
 

Jenn from EZ Access Mini Storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are so happy we made the jump to change programs.

Pros

This software is easy to use. My husband is not computer savvy and he has had no issues to speak of using Easy Storage.

Cons

We have absolutely no complaints about this program. I recommend everyone looking into this software. It is great!

Review Source
 
 

Steve from Lockers U Lock
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Simplify Your Storage Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The sales and support folks are very personable and always there to help.

Pros

I really like the way it automates the routine daily tasks, taking away the repetitive, mundane chores of running a storage business. It was a real differentiator to offer my customer the ability to rent & pay for their units online.

Cons

One thing it does not do, unless you pay extra, is handle the expenses part of the finances. Other than that, I am pretty satisfied. It is perfect for a small storage business.

Review Source
 
 

Elissa from Roc Self Storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

User Friendly and Love the Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customer support cannot be matched. The site is easy to use and intuitive. The live chat option for support has saved me many times.

Cons

There are a few features that I would love to be able to do, such as being able to easily transfer someone to another unit without having to redo all the payments, etc.

Review Source
 
 

Grady from Grady's U Store It
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

ESS is easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Lots of features on the business management software side but also has stand-alone website capabilities. Really good for a small business - especially since in my case this is a side business and I have a full-time job, so I can't spend a lot of time trying to figure a complicated software package. Really good customer support as well.

Cons

There are lots of features and it's not always clear how to navigate through all of them. I must admit, however, I haven't watched a single tutorial, which ESS offers for free. For the most part, most things are fairly intuitive.

Review Source
 
 

Michael from Longoria and YoungLLC
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Great product with great service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like how easy the product is to use. Customer service is top notch. I love all the reports it can generate.

Review Source
 
 

Christian from water toy storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Great and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Customer service is 100%

Pros

Its very easy to use and the customer service is worth every penny.
Its complex enough to handle everything I need and simple enough for me to operate it

Review Source
 
 

Xanning from Alpha Self Storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Easy Storage Solutions has made managing our business so much easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Everything is laid out so nicely and the website is easy to navigate through. There are so many options to customize things exactly to how you want your business to run.

Cons

I really don't have any complaints about this product. It has helped so much as tenants are able to rent online and make monthly payments. I do wish that there was a way to get notifications on our phones when a new unit has been rented. I also wish that the payment center business was a little more fluid in how it worked with Easy Storage Solutions.

Review Source
 
 

Thoris from Szczerba Excavating, Inc.
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Easy Storage Solutions is your answer.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you don't have the time or inclination to do it yourself they will even set it up for you! I recommend Easy Storage Solutions

Pros

Easy Storage Solutions is an easy to use software for any one who has a storage facility or any rental properties. It is easily adapted to your personal needs. It is versitile and user friendly. Easy Storage Solutions provides solutions to your bookkeeping problems..

Cons

I would like to see a tab feature to separate individual rental properties. If the tabs were in different colors to identify each property it would help tremendously. Then the photo pages could be surrounded by the appropriate colors. This would be great for those who are more visually inclined.

Review Source
 
 

Alissa from Minify Self Storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

ESS has been great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is intuitive and easy to use. Support team is amazing and super responsive. The website it generates for us is easy to update. The ability of the call center to support the business using the software is also key for us!

Cons

The software is functional through the browser on my mobile phone but it is not great. I would love an app!

Review Source
 
 

Chris from L&M Storage LLC
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Great Software!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's ease of use and being able to control every aspect of all your storage solutions make it great, also it is priced very cheap.

Review Source
 
 

Mary from Chapin Park Self Storage, Inc
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

This product has it all in a very easy to use format.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customer support is incredible. The availability of other services means we can run our business with ease. Credit card processing and the call center, Quickbooks integration all make it so simple.

Cons

Can't really think of anything. Maybe a little confusing sometimes when setting up units between reservation fee and deposits

Review Source
 
 
 
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Showing 1-20 of 244

Rosa from Beam Self Storage

February 2018

February 2018

Excellent experience from the start all the way through.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

On time payments. Ease of use.

Pros

Easy to use. Very user friendly. Excellent customer support. I had a lot of questions in the beginning and someone was always there to answer promptly.

Review Source: Capterra
 


February 2018

February 2018

Very glad we switched and have been happy with the services provided.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use software allows you to navigate thru the system quickly. Able to handle our large number of facilities. Website and software are linked and allow customers to see up to date information and access their accounts.

Cons

Limited capabilities in some areas, but anytime a suggestion is offered, they look into seeing if it can be implemented into their software.

Review Source: Capterra

  Response: Easy Storage Solutions, Easy Storage Solutions

Date: February 2018

February 2018

 

Thank you for the review. We're happy to take any suggestions from you and our clients to make our software better every day!

 

Michael from Southaven Storage

February 2018

February 2018

Great software to get your business going

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Not to complicated to use. Very straight forward. Coustomet support is there if you have questions,or problems. It is easy to get up and running with. It isn¿t not required for customers to make a profile. Easy for customers to rent from on-line Access.

Cons

Once you get use to using it your realize how limited it is. There isn't any way to customize it when changes happen. Expamle: gate codes can only be issued if a unit is rented. Software has to control gate software and your not allowed access to gate software that you purchased to allow entry via custom gate codes.

Review Source: Capterra

  Response: Easy Storage Solutions, Easy Storage Solutions

Date: February 2018

February 2018

 

Hey Michael,
Thank you for your review! We appreciate it and are glad your apart of the Easy Storage Family. We do take pride in our customer service.
We would love to clear up some confusion on your end with the gates codes. Gate codes can be issued even if a unit is not rented. And the software can also connect to 3rd party gate softwares as well. I tried to reach out to you and will attempt again later. Please let us know if you have any questions. Thank you!

 

Faith from Freedom Self Storage

February 2018

February 2018

Very happy with this software and with the excellent support team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to learn and to use. Very logical user interface. Great search features to quicky get to customer accounts. Easy to train employees on the software. Also love that the Easy Storage software team listens to feedback and continually improves the software by tweaking features and adding new features. Great value!

Review Source: Capterra

  Response: Easy Storage Solutions, Easy Storage Solutions

Date: February 2018

February 2018

 

Thanks, Faith! Let us know if you have any issues by calling our support line at 888-958-5967.

 

Degner from Bashaw Valley Storage

February 2018

February 2018

Support team was very helpful on setting up our account and answering our questions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More accurate rental history and income tracking.

Pros

It is pretty straight forward and user friendly. It is a matter of taking one step at a time to make sure you have your account set up properly

Cons

It could be easier to set existing clients. I wish you could back date rental dates and previous payments.

Review Source: Capterra

  Response: Easy Storage Solutions, Easy Storage Solutions

Date: February 2018

February 2018

 

Hey Steven, Thank you for the review, We really appreciate you as a customer and your feedback! We have had a lot of discussion about adding the billing history of an existing tenant when first transitioning into using the software. We do currently have the ability to back date the rental date (move in date). Give us a call sometime and we can help you guys figure that out.
Thanks again for your review!

 

Melissa from The Storage Nest

January 2018

January 2018

I have found the software easy to learn and have had few problems.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ease of use
pretty self explanatory
The most recent update has made customer info more accessible.

Cons

cannot manually generate a text message to a customer
For some reason our manager user name is the default user name for all customers so when I am on customer profile page I have to manually delete that info each and every time or I can't exit the screen.

Review Source: Capterra

  Response: Easy Storage Solutions, Easy Storage Solutions

Date: February 2018

February 2018

 

Hey Melissa,

Thank you so much for your review! We love having you guys as part of the Easy Storage family. We just wanted to let you know we're working on the ability to send a text message manually and should be releasing it soon! As far as your manager username displaying on the tenants profile we'd love to talk to you about that and see if we can help you resolve that issue. Thank you again for your review!

 

Philip from Munson Self-Storage

January 2018

January 2018

Simple, easy to use software that seems to have all the 'bases' covered.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and the multitude of reports it can churn out with a click of a button. Tracking each of my customers is very easy.

Cons

The learning curve is a bit steep at first, but the customer service is top notch, so getting help is very easy.

Review Source: Capterra

  Response: Easy Storage Solutions, Easy Storage Solutions

Date: February 2018

February 2018

 

Hey Philip,
Thank you for your review! Yes please call us anytime, we take pride in our customer service and would love to help with any questions!

 

Polly from Frontgate Storage
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Perfect software for my facility

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is easy to manage our facilities from anywhere

Pros

Very affordable, excellent customer support, the program is integrated with the website that they made for me, the consumer's ability to go online and rent is great. Customers like that and the ability to pay online. I like the new upgraded platform. It operates smoothly.

Review Source: Capterra
 

GREGORY from Falcon Storage
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Saves time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves time
If I have a problem with a task due to my unfamiliarity, support is readily available.

Pros

Although necessary, I never looked forward to the monthly manual billing process. Hope to one day have all customers on automatic billing.

Review Source: Capterra
 

Sara from Gallatin Valley Homes

January 2018

January 2018

I just started using the self storage software and I find it very user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it is user friendly and it is easy to find all customers. I also like that I can call support and get a knowledgabel person right away.

Cons

I would like a alert section that popped up to remind us of things that are important. Such as customer broke key in lock. Customer will not recieve deposit once they are done renting. Just a thought.

Review Source: Capterra

  Response: Easy Storage Solutions, Easy Storage Solutions

Date: February 2018

February 2018

 

Hey Sara, Thank you for your review, we appreciate you guys! Great suggestion! we've talked about this idea internally as well.

 

Leah from EZ Store and Lock, LLC.

January 2018

January 2018

Highly satisfied with this program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The online features. Being able to rent units online. I like that customers don't have to talk to me if they don't want to in order to rent units.

Cons

I have to have my computer on to update gate information. This makes it slightly difficult to do business while out of town or on the road.

Review Source: Capterra
 

Jeff from Gks self storage
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves time, and to.e is money

Pros

The ease of use in all aspects,I have some employees that are limited in computer skills and this is just , easy to operate. It drastically reduced my billing time from our old system. The set up was flawless and when I did speak with someone they helped get me on track.

Cons

I f at all possible the only point I could complain about is the visual set up. For the unit map when you go through and set up your units it would be nice to be able to add more units by moving a complete one as a whole rather than moving each unit 1 by 1.

Review Source: Capterra

  Response: Easy Storage Solutions, Easy Storage Solutions

Date: February 2018

February 2018

 

Hey Jeff, thank you so much for your review, We appreciate your kind words! We totally agree with you as far as the set up on the site map, we've talked about enhancing and improving the sitemap quite a bit and have it on our programming list of things to do. Thank you again!

 

Candace from Tuck It Away Self Storage

January 2018

January 2018

Easy to use software and great customer service when I do need help.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's easy to use and my tenants love the easy interface to sign in and pay their rent.

Pros

I like how I can customize the website to fit my needs. I also love the reports page that provides all the information I need for managing the property with ease.

Cons

I love the facility map page. That page is used to allow people to see how our facility is laid out. But I wish it was a bit easier to use.

Review Source: Capterra
 

Diana from Solar Lites Storage

January 2018

January 2018

Best thing I ever did. It makes my life so much easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can do thing with this software in minutes that used to take me hours.

Pros

That I get to use it. So much easier than doing it all by hand. They have lots of support when it comes to using the software. Not only do they have a link that takes you to all sorts of questions and answers....but if I can't figure it out, they are so willing to fix it for me.

Cons

When I want to do a promotions....they can't get them by renting online. They have to call to get the promotion manually.

Review Source: Capterra

  Response: Easy Storage Solutions, Easy Storage Solutions

Date: February 2018

February 2018

 

Hey Diana, Thank you so much for the review! We appreciate your kind words. We will be rolling out a way to do online promotions in the near future. Great Suggestion!

 

reg from W J STOR &GO
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

user friendly, great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easy to organize and control customers

Pros

easy to follow the billing , user friendly, easy for customers to use, fast return of payments good reports

Cons

does not reverse taxes when you credit an account. you cannot call on dates for reports. cannot pick out a number of invoices to pay , if they are not in order.

Review Source: Capterra

  Response: Easy Storage Solutions, Easy Storage Solutions

Date: February 2018

February 2018

 

Hey Reg, thank you so much for your review, we appreciate it a ton! most reports have the ability to call back on certain dates, help us know what info you need an we can see if we can figure it out. We also are working on a feature to have the ability to pick out specific invoices to pay. Again thanks for you review we appreciate your feedback!

 

Jane from Noelridge Storage

January 2018

January 2018

wonderful customer service. quick response and are always able to answer my questions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ease of use, various reports, customer support. People who rent online seem to have no problems using the software. Easy to make changes, collect payments. They imported our customer database which made the transition of our existing property very easy.

Cons

Would be nice to have a quick way of removing inactive or past renters from current customer list.
Otherwise the software is a great tool to use.

Review Source: Capterra

  Response: Easy Storage Solutions, Easy Storage Solutions

Date: February 2018

February 2018

 

Hey Jane, we appreciate you so much for leaving us a review, we love having you guys a customer. There is a way to archive inactive or past renters from your customer list. (tenant page>edit profile>archive) give us a call and we can help you do this. Thank you again!

 

Steven from Radiodyne, LLP

January 2018

January 2018

Professional Quality, but ease of use could improve by 1 star. Items are buried down in menus.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Appearance and what is presented to the customer .The data entry is great, except for locating menu items buried in other menus, not necessarily in the menu you are working in.

Review Source: Capterra
 

Brandon from Angels in Golid RV Park

January 2018

January 2018

Simple software that gets the job done

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Price, ease of use, clean website offering , great customer service and affordable credit card processing fees.

Cons

Functionality for an RV Park is not great and required a lot of work arounds. I ended up spending more money to switch over to a software that was more suitable for my application. This software was a great stepping stone while I learned what functions my park needed.

Review Source: Capterra
 


January 2018

January 2018

Set it and forget it technology

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Once set up, the software requires very little effort to keep the site updated and working. Making changes to information is simple, and while we don't use all the functionality, none of the tools we don't use get in the way of using the ones we do use. The support is also fantastic - rarely does it take more than a single 15 minute call or quick email to have our issues resolved.

Cons

I could use a more customizable reporting format instead of using the predefined reports. We often have to merge the data from a couple reports into a single report to create the picture we need, but don't expect they could build reports for every business format, so a simple data export tool that allows user selection would save us a little time. Pretty minor though...

Review Source: Capterra
 

Troy from Back 9 Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

The folks at Easy Storage are Great to work with, They are quick to make improvements.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A cost effective service that we can operate in house or remotely, and that provides us with all of the important information our facility requires. It is updated on a regular frequency, with zero to very little down time. Basically its a system that's there exactly when you need it, and with the Gate and Payment interfaces, you will struggle to beat it for the money.

Pros

Ease of use, Full Featured, but probably for us one of the top features, being able to adjust and change our own site map without paying for or waiting for changes. Updates are automatic, being cloud based you get everything as they change it, and most everything so far has been for the better. Some features we do not use at our facility, but it does not hinder or interfere with our daily use.

Cons

This will probably only relate to a few, but our state charges sales tax on Storage, if a tenant makes a multi month payment, the system will not calculate the tax accurately, it's off, we understand how it does it, we just can't seem to convince them that it's a bit annoying. Also, we would like to have the ability to create custom reports, they have a good selection of templates, however "we" know what "we" need, it would be nice to just get that information and not excess information. I realize that is probably picky, but they asked for Con's.

Review Source: Capterra
 
 
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