--- title: "Entrata Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Entrata. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Entrata is a good fit for you!" source_url: "https://www.softwareadvice.com/property/entrata-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mobile Home Park Management Software](https://www.softwareadvice.com/property/manufactured-mobile-home-management-software-comparison/) / [Entrata](https://www.softwareadvice.com/property/entrata-profile/) / Entrata Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/entrata-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/entrata-profile/alternatives/) # Entrata User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 444 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 292 reviews (66%) - 4 stars: 124 reviews (28%) - 3 stars: 19 reviews (4%) - 2 stars: 6 reviews (1%) - 1 star: 3 reviews (1%) ### Most mentioned pros - As an administrative user, Entrata provides a comprehensive platform for property management, combining leasing, payments, and reporting in a single system. - Reporting tools are robust, allowing admins to pull detailed financial and operational data efficiently. - It has streamlined property and lease management, improved operational efficiency, and provided strong security for sensitive data. ### Most mentioned cons - Performance can lag when handling large batches of data, and occasional system crashes require reloading or contacting support. - Security is very tight, making some tasks cumbersome. While secure, the platform can limit flexibility for business expansion. - At times the phone freezes up when adding pics to work order. ## Entrata customer reviews Showing reviews 1-25 of 444 (page 1). ### On it's way to being 5 stars - Overall rating: 4/5 - Reviewer: Ruben W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would say it was challenging at first, becuase I was accustomed to using Building Link and it was easier to navigate that software. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros For the most part it is very inclusive in that it gives a user access to most of the features that you need to interact with and assist residents. #### Cons I think it could be more user friendly when it comes to creating or adding things like permissions to enter for residents. #### Reasons for switching to Entrata It was the company's decision, and the staff had to begin using the product --- ### Centralized Management Made Easier - Overall rating: 5/5 - Reviewer: Breyden M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Entrata is a powerful tool for property management administration, particularly for teams that manage multiple units and require centralized access to leasing, payments, and reporting. While there’s a learning curve for advanced features, the platform ultimately streamlines day-to-day operations and improves workflow efficiency. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As an administrative user, Entrata provides a comprehensive platform for property management, combining leasing, payments, and reporting in a single system. The dashboard is fairly intuitive, making it relatively easy to navigate between resident accounts, maintenance requests, and financial reporting. The system excels in streamlining workflows like generating leases, processing renewals, and tracking payments. Reporting tools are robust, allowing admins to pull detailed financial and operational data efficiently. The integration of modules like maintenance, resident portals, and communication tools adds convenience and reduces the need for multiple platforms. #### Cons There are some challenges. Performance can lag when handling large batches of data, and occasional system crashes require reloading or contacting support. Certain features, such as bulk updates or custom reporting, can be less intuitive and may require training or trial and error to fully utilize. Support is generally responsive, but resolution times can vary depending on the issue’s complexity. #### Reasons for switching to Entrata Conditions and processes that were set up before I joined. --- ### Entrata versus Other Software - Overall rating: 5/5 - Reviewer: Cheree S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Entrata is very user friendly. Also, if you ever have issues, it is very easy to speak to customer support. They actually answer the phone. #### Cons I have not found any cons since I started using Entrata. --- ### Love/Dislike Relationship with Entrata - Overall rating: 4/5 - Reviewer: Denise G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been challenging at times to learn the "ways of Entrata," as I have used and loved OneSite for many years before starting with Entrata at this company. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros There are few things I truly do like about Entrata. The dashboard, by far, is the best though. I like the way it shows me my day and when I click on each tab, gets me what I need to clear it. #### Cons The click-throughs to get to one report or tab and the new renewal generator. NO THANKS. I also cannot stand when you go to look at a renewal or anything now on a resident's main tab and it makes you have to "close" out to get back to the beginning. Noooo. Just no. #### Reasons for switching to Entrata Not 100% sure, I didn't work for this company at the time. --- ### Entrada Review - Overall rating: 5/5 - Reviewer: Heather H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Over all experience has been a pleasure. Every time that I have had to call customer service has been very efficient . The system is user friendly and easy to learn. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Entrada is very easy to navigate. The customer service department is amazing. They are always friendly and help in a timely manner as well as follow up to make sure we are good. #### Cons There really is not anything I do not like about Entrada. I have always had a good experience with the system as well as customer service #### Reasons for switching to Entrata I worked for a temp service as assistant property manager. They used onsite. So it was not my decision to make. I have used Yardee and Onsite and Entrada by far was much more efficient and user friendly. Customer service was no where near as helpful and that is if you could even get someone to answer any question one might have. --- ### Entrata Review - Overall rating: 5/5 - Reviewer: Andrea D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far the experience has been rocky, but working through all the processes and finding who has authorization for which , and utilizing the text enjoinment to test out theories #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Full visability on all tasks, from Prospects to residents and renewals. It's user friendly to navigate once you understand how it works. Easy to pull dates and track data. Customers questions and concerns are all logged in the profile making for easy tracking #### Cons Right now all departments are working out of one " contact needed " we are finding it challenging and wishing there was a way to separate the contacts needed by department ( Leasing, Tenant Relations and Maintenance ) #### Reasons for switching to Entrata for full visibility, start to finish hold all documents, process rent --- ### Entrata - Valuable Asset - Overall rating: 5/5 - Reviewer: Bryan H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Entrata has been great to work with. Our dedicated account rep and having an assigned CSM without having to meet standards of size or spend before getting this has been invaluable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Entrata setup is very flexible and allows us to be able to setup and maintain the system for our optimum level. The ability to customize reporting and to move columns and add in calculations makes reporting impactful. #### Cons Because the system is so customizable, have to keep in mind that we need to review all of the individual setups and make tweaks as necessary. Because a setting is one way in another system, does not mean it is the same in Entrata. Ask lots of questions and review all settings thoroughly. #### Reasons for switching to Entrata Service and pricing were the main driving factors. --- ### MY favorite software - Overall rating: 5/5 - Reviewer: Amanda S. - Verified reviewer: Yes - Industry: Accounting - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. very easy to navigate and the reports are easy to pull , I love that right when you log into the dashboard you can see everything you need to do . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How user friendly the dashboard is. From the guest card to the move out, everything is very simplified. #### Cons There is really nothing that I don't like about Entrata. Everything is very simplified and the fact that you can pull up your occupancy right then and there is amazing. #### Reasons for switching to Entrata it was old school and no user friendly, expecially with reports --- ### Entrata powers our company! - Overall rating: 5/5 - Reviewer: Tiffany M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we love working with Entrata, great people who run the company, great reps, and it is the powerhouse of our company operationallyy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really all encompassing, reliable property mangement software that has helpful, knowledgable employees #### Cons They try to expand to create every relevant product and thus don't make any singular product excellent (besides core) #### Reasons for switching to Entrata Needed more features and believed in their mission --- ### Love this program - Overall rating: 5/5 - Reviewer: Clara B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Loved it and would recommend to anyone the good out ways the cons for Entrata it has been one of my favorites and easy to understand #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system was easy to use and efficient for property management needs as a property manager for day to day needs #### Cons It allowed duplicate applications Restrictions not able to change dates for renewals or make ready bored dates #### Reasons for switching to Entrata My property had a management switch and they use Resman --- ### Regional Property Manager - Overall rating: 5/5 - Reviewer: Ken C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used Entrata since 2016 minus two years. I love the product over any other that I have used. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user friendly aspect of the platform and the amount of reporting available. #### Cons It times out too quickly at times, and some of the reports do not make sense. #### Reasons for switching to Entrata The product was difficult to navigate compared to Entrata and did not have the reporting capabilities that Entrata does. --- ### Great Product - Overall rating: 5/5 - Reviewer: Sharon C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really like Entrata. It is user friendly, and it was easy to learn. I have not experienced very many issues but when I do the support team is really helpful and responds quickly. Overall, it is a great product! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use for most everything. Entrata is user friendly. #### Cons The transfers have caused some concerns as it was not working properly. #### Reasons for switching to Entrata Corporate made the decision to switch. Yardi was not as user friendly. --- ### You Won't Regret Switching - Overall rating: 5/5 - Reviewer: Luke H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a great switch from our company. The customer service is top-notch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use of Entrata and time savings #### Cons That it doesn't work well to do accounting for our management company (accounting for the properties work fine) #### Reasons for switching to Entrata Behind the times, bad product integration and bad customer service --- ### Property Manger - Overall rating: 5/5 - Reviewer: Karina B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love Entrata and I am consistently impressed with the customer service I receive each time I call. I love it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Entrata is easy to use, and we value the support we receive whenever we call with questions and the quick solutions provided. #### Cons Sometimes the system can be slow, causing delays in uploads and reports; however, it is very user-friendly overall. #### Reasons for switching to Entrata The corporate team made the final decision. --- ### Needs some work but works well - Overall rating: 4/5 - Reviewer: Tiffany S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a useful tool but needs some tweaks to make it easier and more user friendly. I like how you can add certain documents and if you have the approval, you can do a lot more. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I can keep track of leasing and write leases pretty easily. I like that it can connect to funnel and keep track of all my correspondence. #### Cons There is no holding section in the leads board. It would be really nice if there was a section where I could hold a lead, but not need to contact them each day. I want to be able organize the lead board in a certain way. --- ### Caliber Living Review - Overall rating: 5/5 - Reviewer: Dezerin G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use. It has all of our essentials centralized in one place and makes all operations seamless. #### Cons There are some updates that are usually only communicated through a webinar. I wish there could be a push or pop-up for training for updates. --- ### effective work for better and fast response - Overall rating: 5/5 - Reviewer: Humberto P. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it has been great working with entrata all this time i have more time in searching work orders and i have more time #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it facilate to search up work orders instead of going back to the computer and loooking them up that takes time for it #### Cons well the conection is more of the problems but over that the app has been a successes on the part on looking what you want --- ### Entrata: Fix Text Messaging!! - Overall rating: 4/5 - Reviewer: Ania J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Entrata was very easy for me to pick up and learn. I've also enjoyed seeing the new permissions after getting promoted twice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I think Entrata's current set-up makes it very easy to manage leases. The set-up correlates to steps in their processes. #### Cons The text message center. I wish our text message held onto the feed like our activity log does. The messages shouldn't disappear if someone on your feed has the availability turned on, especially if their not the one dealing with said prospect. We're all constantly doing the same things, so having to ask other employee what does some of these text say slows us down. --- ### LUP Entrata Review 7/28/25 - Overall rating: 4/5 - Reviewer: Joshua A. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive overall, with just some small performance issues. It would be much easier to use if it could handle reports with lots of vacant units a bit better. Also has issues with applying work orders to residents from the dashboard as mentioned above. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, self-explanatory functions, extremely useful overall. Great for communicating with residents and prospects and documenting that communication. #### Cons Lag and slow reports, especially on sites with lots of vacant units. For work orders, have to go into the resident profile as applying it from the dashboard will just not work and automatically bring me to another property. --- ### Entrata and Me - Overall rating: 5/5 - Reviewer: Debra G. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Now, I love it. If a tenant needs information, it's all on Entrata. I don't have to hand out lease renewals which is great. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like that there is no more paperwork. Quickly can get information I need. The security features are great. #### Cons At the beginning it was so much to take in I found it very overwhelming. At times I felt brain dead. --- ### Entrata is the BEST! - Overall rating: 5/5 - Reviewer: Channing S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love Entrata. I been on several different software's and this is by far the best I have worked in. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been in the system since 2018. I have love the ease of it and navigating the steps. If you do it right the system will walk you through it. #### Cons On the back end the many different places to change something. If you change something and it has to be changed 10 other places for it to be right. Somewhere it should be set up that if I change this one setting the change is go to all settings that is effected. #### Reasons for switching to Entrata Entrata was a better fit for our needs.. --- ### An honest review - Overall rating: 4/5 - Reviewer: Nick X. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it’s a wonderful app, especially when it comes to being able to submit work orders. There are just small accessibility issues. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The app is user friendly if you know how to use technology well, along with being able to close out work orders remotely. #### Cons I am unable to submit videos which i feel is a necessity for plumbing problems. If you’re not tech-saavy, navigating is difficult. Being unable to re-open closed work orders on the app is another issue. --- ### Finding stuff is easy, unless it's in the incomplete section. - Overall rating: 4/5 - Reviewer: Chelsie S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a learning curve. I spend most of my days helping people fix errors they are running into with both Entrata and Vendor Access. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the ease of searching. If I need to find a unit, it's easy to search. If I need to find something related to "Fire" it's easy to find. #### Cons The redundancy. I have to now put a note before or after I delete something because my deletion notes no longer transfer. We can't search incomplete Invoices in the system. Anything that happens in the incomplete invoices isn't tracked. I can't see who deleted what, because it is not searchable. --- ### Entrata Experience - Overall rating: 4/5 - Reviewer: Rolanda C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good system and easy to use, pricey really needs to figure out how to have integration with VOIP like Rent Manager does #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros great user interface great workflow capabilities great task management - with red and yellow color coding #### Cons where they really need to improve is the outgoing and incoming calls does not integrate into the platform --- ### Usage and issues with Entrata. - Overall rating: 4/5 - Reviewer: Brendan W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pretty good with a slight learning curve but my issues are quickly addressed and rectified. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The ability to organize and download data to a spreadsheet is invaluable. #### Cons The mobile app is buggy is unusable even with a stripped down version of the desktop version. ## More reviews [Next reviews](https://www.softwareadvice.com/property/entrata-profile/reviews/?page=2) --- Entrata Reviews, Pros and Cons - 2026 Software Advice