Entrata vs Shiftsuite
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.2 / 5
Value for Money
4.6 / 5
4 / 5
Customer Support
4.4 / 5
4.6 / 5
Functionality
4.5 / 5
3.9 / 5
Last Review Written
September 11, 2024
April 25, 2024
Pros/Cons
Pros
- There are a lot of features that we didn't have on our old accounting software system. We have a wonderful Accounting rep (Katie Branz) who has been awesome to work with during integration.
- Entrata is very user-friendly and the best property management software out there. We also love the customer service we get from our reps, and the help desk team.
- I like the ease in using it. It was super easy to learn as well as navigate in my day to day work.
Cons
- This is mainly when it is a small issue that they are unaware of until we have to report it. Sometimes it is fixed rapidly but sometime we are waiting a week or so for the correction.
- Implementation was horrible and took way longer than we were told. Reports don't always accurately generate.
- Sometimes there are errors that appear and require a ticket.
Pros
- They've always been supportive, enthusiastic, and great to work with. I would highly recommend them.
- The customer support staff is amazing, I send off an email and I typically get a response almost immediately whether by email or phone, the staff is very personable, and friendly egar to help.
- My experience with shift has been great. The software is very useful, fast and user friendly.
Cons
- The uneccessary PAP complexity. Makes tracking end dates difficult and results in angry clients at times.
- The information that can be stored under the unit files in each Corporation is more of a one stop shop it is just the steps to get you there. Recording or entering information is time consuming.
- Little bit slower in a slow network environment. Hard to edit in invoices with spelling and etc.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
1 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
