--- title: "Enumerate Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Enumerate. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Enumerate is a good fit for you!" source_url: "https://www.softwareadvice.com/property/enumerate-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Online Property Management Software](https://www.softwareadvice.com/property/web-based-property-management-software-comparison/) / [Enumerate](https://www.softwareadvice.com/property/enumerate-profile/) / Enumerate Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/enumerate-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/enumerate-profile/alternatives/) # Enumerate User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 129 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 3.7/5 - Value for money: 3.4/5 - Functionality: 3.7/5 ### Rating distribution - 5 stars: 65 reviews (50%) - 4 stars: 24 reviews (19%) - 3 stars: 15 reviews (12%) - 2 stars: 8 reviews (6%) - 1 star: 17 reviews (13%) ### Most mentioned pros - As the Managing Agent for a large master HOA with over 1,200 units across multiple villages, I've found it to be a reliable system for day-to-day community management. - I like the format as well as the bulk editing options that save me a lot of time inputting data. - I also like how we can easily input work orders with an included photo that emails directly to our vendors. ### Most mentioned cons - Cost feels high for the amount of doors we have, many problems with the check template including adding my signature. - Additionally, cutting multiple checks at once can be a cumbersome process. - Some of the tutorials are very convoluted and need to be made easier for the common layman ## Enumerate customer reviews Showing reviews 1-25 of 129 (page 1). ### Breath of Fresh Air - Overall rating: 4/5 - Reviewer: Kathy B. - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Like with TOPS Pro, it is an all-in-one solution. It has improved 100 fold by becoming web based with the portals. It was a bit of a learning curve switching from Pro to One but it is still very user friendly. I use it as a selling feature when pitching to potential clients. I love it and have no regrets on my purchase! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that it is cloud based and appealing to the eye. It is easy to add Board members as additional users and control what they can alter. Owners can log in to portals which makes it an inexpensive alternative to websites. I love all the partner integrations that they offer. #### Cons I wish it would further integrate with their partners. I also wish that it would remember some of the ways you like to toggle things instead of having to do it every time you log in. #### Vendor response What a delightful review Kathy! Thank you so much for your kind words! We do have much more planned for our industry partnerships in the future, so keep an eye on those product update notices! Replied November 2018 --- ### The simplicity of Enumerate - Overall rating: 5/5 - Reviewer: Victoria B. - Verified reviewer: Yes - Industry: Executive Office - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Enumerate has been pretty easy to comprehend and get into a routine. It is not hard to either find information or add information for our properties. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Enumerates tech team is awesome. Any questions we had our tech [sensitive content hidden] always had an answer and we could reach out at anytime. Enumerate is very easy to navigate and input information on properties or owners in our community. I like the format as well as the bulk editing options that save me a lot of time inputting data. #### Cons Theres not much to not like. I guess my only complaint would be, when I write something in the search bar, if I hit enter my entry disappears. #### Reasons for switching to Enumerate Access was no longer efficient for what our community needed. #### Vendor response Thank you for your thoughtful feedback! We're thrilled to hear you're enjoying Enumerate's ease of use and bulk editing features, and we'll be sure to share your comments about the search bar with our team. Replied July 2026 --- ### Enumerate Review - It's ok. - Overall rating: 3/5 - Reviewer: Allison S. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I feel like it's overall ok but not ideal. We have considered switching and probably would have already if it wasn't such a hassle to do that. I do wish that I could get more responsive customer service and have my issues actually resolved. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I like that Enumerate offers the ability to easily add CCRs and set the templates to auto populate so I can easily create my letters according to what the individual violation is to populate with my custom fields. I also like how we can easily input work orders with an included photo that emails directly to our vendors. #### Cons I do not like a few things: 1. The rental toggle within the accounts when toggled on serves no purpose and renters need to register for the percentage in the Board portal to populate. I have a ticket in for this currently and it has taken the representative weeks to respond every time I email them back. Depending on renters to sign up for Enumerate to populate this field would give an unrealistic percentage if all do not sign up. The rental toggle should populate this percentage as we as management can toggle that on when we know a unit is a rental. 2. I dislike that everything is sorted alpha-numerically. It would be much easier if the sorting put things in actual order. 3. We had put a ticket in to remove Passaic Arms from our portal report that is emailed to us (I believe monthly). It is still there. There was no resolution for this issue but we no longer manage this community. #### Reasons for switching to Enumerate Not sure - just to switch to cloud based and offer clients their own portal. #### Vendor response Hi Allison, thank you for your feedback. We’re glad our CCR tools and templates have been helpful, and we’re sorry for the challenges you experienced with the rental toggle and support delays. This isn’t the experience we aim to provide. We’ve shared your feedback with our teams and would welcome the chance to follow up and ensure everything is resolved. Replied December 2025 --- ### Oak Forrest Condo - Overall rating: 5/5 - Reviewer: Patricia W. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent and readily available. I like the Chat feature and that anytime I need help it is available. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is so easy to use and customer support is always easily available. Support staff is very knowledgeable. #### Cons It goes to sleep when not using. There are not many things that I do not like so I would say not much. #### Vendor response Thank you for taking the time to share your feedback! We're so glad you find Enumerate easy to use and that our team is there when you need us—we truly appreciate your support. Replied July 2026 --- ### Very Happy - Overall rating: 4/5 - Reviewer: Daniel D. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using Central since 2018, one of the first to adopt Tops One which is now Central. The customer support team is pretty responsive to issues when the arise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We really like the fact that Central is available from anywhere which makes working remotely possible. It is our one-stop for everything that we need from accounting to violations. #### Cons Several times when the software upgrades happened it created more issues with things that were working just fine. #### Reasons for switching to Enumerate Move to online product for ease of use and Pro was not available. #### Vendor response Thank you for the kind words and for being an early adopter, Daniel. We’re glad Central has been a dependable tool for your team. We appreciate your note about upgrade-related issues and are continuously working to make updates smoother. Replied November 2025 --- ### Easy to Learn, Great Value for Community Management - Overall rating: 5/5 - Reviewer: Claudia E. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Enumerate has been great. As the Managing Agent for a large master HOA with over 1,200 units across multiple villages, I've found it to be a reliable system for day-to-day community management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Enumerate is very user-friendly and has a short learning curve. Even new team members can pick it up quickly without extensive training. #### Cons One drawback is with email blasts — images can't be embedded directly in the body of the email; they can only be added as attachments, which isn't as visually engaging for residents. Additionally, cutting multiple checks at once can be a cumbersome process. #### Vendor response Thank you for sharing your experience! We're glad Enumerate has been a reliable solution for your community, and we appreciate your suggestions—they help us continue making the platform even better. Replied July 2026 --- ### It works sufficiently for the money you pay - Overall rating: 4/5 - Reviewer: Anthony D. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's roughly an 85% out of 100 it does have its glitches. Speed and performance are very good. The only problem I have is sometimes I like to go on at night when the servers are updating and you can't get anything done at that time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ease of changing ownership of properties. It is relatively a simple application to use but it needs to be made easier. #### Cons The amount of time it takes to get help when you need it. Some of the tutorials are very convoluted and need to be made easier for the common layman #### Vendor response Hi Anthony, thank you for sharing your review. We appreciate your feedback and are glad to hear you’re finding value in the product. Your comments help us continue improving the experience for all users. Thanks again for taking the time to provide your thoughts! Replied December 2025 --- ### Happy customer - Overall rating: 5/5 - Reviewer: Melissa C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great customer service response time, easy to navigate, I would be happy to refer to fellow management companies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, homeowner access, customer service is excellent and quick especially [sensitive content hidden]! #### Cons Cost feels high for the amount of doors we have, many problems with the check template including adding my signature. #### Vendor response Hi Melissa, thank you for sharing your experience! We’re thrilled that you find Enumerate easy to use and that our customer service team has been responsive. We appreciate your feedback on pricing and the check template — it helps us continue to improve. Thank you for being a long-time customer and for recommending us! Replied December 2025 --- ### Great system - Overall rating: 5/5 - Reviewer: Christine S. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive. Some of the features are very positive and easy to use for people in the office and our communities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's very user friendly. We just started using Enumerate and most people are having an easy time with this new system. #### Cons I haven't encountered anything negative. But there is a lot to learn and I'm just beginning to explore all the functions. #### Vendor response Hi Christine, thank you for sharing your experience! We're glad to hear that Enumerate has been user-friendly for your team and that the transition has been positive so far. We appreciate your feedback and are here to support you as you continue exploring the system. Thanks again for your review! Replied December 2025 --- ### Our migration from the old TOPS to TOPS One has been a total disaster - Overall rating: 1/5 - Reviewer: Deborah G. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered Benefits???? We have yet to see any benefit for the upgrade at all. It has been a constant battle with their office to even respond - we still are out of balance, the form letters still don't work accurately and NO ONE from TOPS will even address. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Only the fact that it is web based - the old TOPS had more features and at least it worked, even though it was cumbersome #### Cons Nothing balances!!!! Form letters don't match A/R - Customer service to resolve issues is NONEXISTENT. The staff seems to be overwhelmed and doesn't know any more than we do !!! #### Vendor response Deborah, Thank you for your review, we're sorry your experience has not reflected what you hoped it would be. Our staff works hard to provide a high level of service for all of our clients in a timely manner. We are continuously striving to make our product better, as I am sure you have seen in recent updates (http://www.topssoft.com/blogs/tops-customers/topic/tops-one). Your feedback helps us to learn how to better serve our customers. I encourage you to contact me directly if you would like to speak to a manager regarding your issues. (800) 760-9966 x9713 - Andrea Drennen, CMCA Replied June 2018 --- ### Board member - Overall rating: 5/5 - Reviewer: Bartley W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! I was the one who introduced tops to our condo and am glad that I did it! Out managers and supervisors have started using all of it’s capabilit #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like the fact that they are continuing to improve the product! There is a big learning curve for a knee! #### Cons Learning curve! It takes to long for the process of getting help . Customer support should be automatic and not necessary to wait! #### Vendor response Thank you for your feedback and support—and thank you for helping bring Enumerate to your condo! We’re happy to hear your team is benefiting from its features, and we appreciate your feedback on training and support. Replied August 2025 --- ### Not a Fan-Seems Outdated - Overall rating: 2/5 - Reviewer: Nicky C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Customer service is great but trying to find answers to questions can be difficult. Overall one of the least favored software I have used within the HOA community #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is fairly easy to navigate through. It is easy for owners to use and i like the email blast and announcement features #### Cons It is not compatible with other HOA software's utilized. Portal abilities are limited. Does not provide approval options for board and committees. Having to switch back and forth from the advanced portal to the main software seems excessive. Password protection for owner portals makes login difficult. Template letter process is outdated. #### Vendor response Thank you for your feedback on Enumerate. We're glad you find it easy to navigate and appreciate features like email blasts and announcements. We’re sorry for the challenges you’ve experienced and are working to enhance these areas. We appreciate your honest feedback and the opportunity to improve. A team member from our Customer Success team will be reaching out to further discuss your experience. Replied January 2025 --- ### Highly Recommend Enumerate - Overall rating: 5/5 - Reviewer: TRACY N. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 100% happy with Enumerate. It makes my accounting job so easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. #### Cons Not being able to use TAB button to move in fields #### Reasons for switching to Enumerate To keep up with future competitive Progress #### Vendor response Thank you, Tracy, for your review! We're delighted to hear that Enumerate has made your accounting work so much easier. Your feedback is valuable, and we'll share it with our team as we continue to improve. We're glad you chose Enumerate to stay ahead, and we’re here to support you every step of the way! Replied January 2025 --- ### pleasantly surprised - Overall rating: 5/5 - Reviewer: Steve C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. very gratifying and rewarding as we save time and time is money #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the staff support is amazing with awesome follow through #### Cons learning a new software is always a challenge but your staff makes it simple #### Vendor response Thank you for your wonderful review! We're so glad to hear that our support team has made your experience with Enumerate easier and more rewarding. Saving time is definitely a big win, and we're thrilled to be a part of your success! Replied January 2025 --- ### They tried to reinvent the wheel, but FAILED!! - Overall rating: 2/5 - Reviewer: Lindley P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Terrible. From the minute we transferred data from Tops Pro to Tops One, there was issues. We were told it would only take a few hours to transfer the data. Imagine our dismay when it took a MONTH for data to transfer over. Yes, a month, you read that right. We were promised all this "training" on this new product. No training. Even the "videos" don't answer your questions. And then when the employees call you to help you, they have an attitude like we are bothering them. We currently don't have a representative with the company. She left the company over 6 months ago, and to our knowledge, hasn't been replaced. Our concerns are NEVER addressed. "Your issues have been escalated to development" and no fix is ever made. We truly feel like they tried to reinvent the wheel when they had a product that worked well and just needed some upgrades. Also, we feel like the people who developed Tops One do not work in the industry. We wish we would have gone to another company and now stuck in a 5 year contract paying $1000.00 per month for a program that does not work. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I do like that you can access it from anywhere from any device. And the speed of accessing the database is much faster than Tops Pro. We "upgraded" from their old software to this program. I also like the email functions. Its aesthetic look it much nicer than TopsPro. But that has really nothing to do with it's functionality. #### Cons I am comparing all my experiences with a software this company made. So its not comparing apples to oranges. Let me also state that I have been using Tops' Products for over 14 years and have a vast experience with it. Almost every module is not user friendly at all. To do any task in Enumerate Central (formally Tops One) you have more steps or clicks. The template module for letters are a nightmare. The report function is a joke. We can't even print a budget summary. I literally have to export the budget to excel and modify it. CCR reports, we will be waiting a lifetime for that to populate. Now, the email function is sending violation letter to previous [sensitive content hidden], and previous previous [sensitive content hidden], who knows whenever that will be fixed. The system with kick you out if you get distracted for a minute with a [sensitive content hidden]. Better hope you saved your work before you got distracted because it will all be gone when you log back in. In bank reconciliation you constantly have to save your work, nothing, I mean nothing autosaves. I have had to start bank reconciliations all the way over because I didn't press the save button before I did an adjustment. Same thing for deposits. Hope you don't exit out of your web browser by mistake without hitting save first. Speaking of deposits, if you need to make adjustments to homeowner accounts while making deposits you will have to have a second browser window open to do so. I don't have enough characters for all of it's faults but you get the drift. #### Reasons for choosing Enumerate N/a --- ### Jeffrey F.'s review - Overall rating: 4.5/5 - Reviewer: Jeffrey F. - Product usage: Used unspecified for unspecified - Reviewed: October 2011 - Review source details: This review was submitted organically. No incentive was offered I am the Vice President and General Manager for Steward Property Services, Inc., located in Petaluma, CA. We are a small company that has a strong local reputation that has been built over twenty years of managing Common Interest Developments from Ukiah to San Rafael. We have a unique take on managing HOAs and prefer to work toward a sense of community, rather than as enforcement agents. However, every Board we manage and every Association we manage is unique and they all have their own priorities, which we try our best to satisfy. When I started with this company over five years ago, the housing market was just beginning to crash. Foreclosures and bankruptcies were skyrocketing and our operational needs were multiplying faster than we could handle. This is when I started looking to consolidate our operations and use technology to increase efficiency in an effort to lower costs for our clients. We had been using software that was geared toward rental properties and creating customized communication using the Microsoft Office Suite. As our business began to grow, and I was promoted into more of a supervisory position, there was no way for me to provide accurate or constructive oversight because everyone seemed to be "doing their own thing." When I came across TOPS software, a light came on. All of their features fit all of our needs and everything was bundled into one nice package, which also functioned as a centralized database for all of the information that we had previously had to create individual folders for. The housing of data was also attractive because much of this could be kept digitally and we could begin decreasing our paper use. I researched many competitors and many different types of programs. The answer, for me, quickly became obvious. TOPS would be the perfect solution for our company. I worked with their sales department and expressed my problems and needs and they were able to define for me how TOPS could help. In 2008, we purchased the software with the intent of having our accounting department test it and become familiar with it, before introducing it to the management side of the house. This was incremental because we were able to first import all of our accounts from our previous software. Because we had our own unique needs, we chose to transfer all of the data ourselves, but if you are not that tech savvy, TOPS has conversion specialists that can work with almost any kind of database and get you up and running quickly. TOPS worked with our banks so that we could import and export data for check writing, reconciliations, deposits and all other areas of accounting functionality. We were able to convert all of our properties as their fiscal cycles renewed and began 2009 with all of our accounts in TOPS. The hiccups were minimal, but I was sure to purchase their unlimited tech support, and this has become incredibly valuable, as we have progressed. They are so friendly and helpful with minor user issues, but when our server crashed and we had to convert all of our backup data to our new server, TOPS worked overtime to make sure that we were up and running as soon as possible. If we want to customize any of our operations within TOPS, tech support and their training department have helped us get there. The training classes are fantastic and easy for any user, no matter the skill level. Once we transitioned this software to our managers, the reaction was immediate. Our managers actually thanked me for making their jobs easier. I helped them set up their form letters and CC&R tables, and suddenly their mountain of violation work had been streamlined and easily archived for reference. The reports helped them manage work orders, phone calls, and follow up on violations. I helped accounting set up their delinquency tables and tracking became a breeze. It was easier to train my successor on the delinquency process because TOPS streamlines and tracks the progress of the delinquency and using the job streaming function allowed the delinquency process to be completed in a matter of minutes, versus what used to take us three or four days. I could type on and on about how valuable TOPS has been to our business. They are constantly evolving the software and developing partnerships with companies such as AtHomeNet.com, who created and manages Association websites for us and is able to work with TOPS so that users can securely login to their Association site and view pertinent accounting data and reports. I try to attend any seminar TOPS offers because their products keep evolving so rapidly, I don't want to miss out. If you are thinking of transitioning software, I highly recommend TOPS for both small and large management companies. If you would ever like to speak with me about our experience, someone at TOPS can put you in touch with me. Or use the contacts listed in this review. I could not be happier with the choice we made. I hope you have success too! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 --- ### Imperative software in the new remote world we live in. - Overall rating: 4/5 - Reviewer: Taylor C. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Although it has not quite yet been six months that we've had this software, I can identify several items that this software does to make the job in the management world easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ease o use nd customizable reports on the accounting side were appealing attributes for me. #### Cons Mass communications and/or eblast functions would be a little more customizable depending on the type of communication you are sending. Illustrations and/or images from different platforms would be great to be able to use. --- ### Full of Bugs and No Support - Overall rating: 3/5 - Reviewer: Jay P. - Verified reviewer: Yes - Industry: Real Estate - Product usage: Used unspecified for more than 2 years - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The vendor has very nice and professional employees #### Cons The software is full of bugs and links mysteriously stop working. Print to screen might work on some reports, not others. Email a homeowner, no way. Cant open that link at all. After upgrading and buying the new Professional a year and a half ago the product is obsolete and not supported. They want us to pay additional $ a month to fix the errors in their program. #### Vendor response Jay, thank you for taking the time to share your opinion on TOPS. Feedback like yours keeps us honest and allows us to continually improve both as a company, and in our products themselves. I am very sorry to hear that you have had some problems using the software. As I am sure you know, every software program (even the big boys!) have issues that sneak their way into the code. This is why we offer the monthly support plan for clients not only to have access to our world class support team, but also to provide you with regular updates to the software. More than just new features, these semi-annual updates include many bug fixes. Because the product that you purchased is a stand-alone Windows product, the only way we can afford to provide the level of support we offer is to charge a monthly maintenance fee. With our newer, SAAS products, support and updates are included in the monthly fees, but there is no way to do that for a one-time purchase. So yes. We do charge for support. But we do offer scaled plans that make it cost effective for smaller organizations like yours. And I promise you, it's worth the price. Replied July 2016 --- ### Buyer Beware - Overall rating: 3/5 - Reviewer: Chris C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered Incredibly frustrating. Too many bugs with the software. Customer service is HORRIBLE! Days to a week will pass before somebody will finally return our calls about problems with the software. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Nothing....Absolutely nothing. Complete regrets choosing this software #### Cons "CCR" Need an area to separately track Compliance and Architecture Review. #### Vendor response Chris, Let me first apologize for the experience you've had, and thank you for your candid feedback. I know that since leaving this review, you've had conversations with our Director of Customer Experience, Teri Perez, as well as your Customer Success Manager, Lindsay, about your concerns with the CCR module and the expectations you have for our responsiveness. If you're willing, we'd all like to speak with you about how the software has been working for you since this review and that phone call. If you find the time to chat with us, give me a call at our direct line, (800) 760 - 9966, and ask for the Marketing Campaign Manager, Meigan Thompson (that's me). Again, Chris, thank you for your honesty, we appreciate the opportunity to learn from our missteps to best serve TOPS users. I hope to hear from you soon. -Meigan at TOPS Replied November 2019 --- ### Easy to use, easy to train staff on. Great product - Overall rating: 5/5 - Reviewer: David K. - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered To run our company most efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is web based so as long as you have an internet connection you can use it. It is very user-friendly to use, the people at TOPS are without a doubt outstanding to work with. One time we had an issue and TOPS staff spent the time on the phone with us to show us what WE were doing wrong not TOPS ONE. #### Cons We have used several products in the past and I can honestly say TOPS ONE blows them all away. There is not much in the way of bad things to say, with all software there are bugs and things we as users would love to see but the thing about TOPS ONE is they care and listen so if you are looking for something specific just ask, reach out to them talk to them they will accommodate you. #### Vendor response David, thank you so much for your kind words! we had a strong vision (http://www.topssoft.com/one/roadmap) when we built TOPS [ONE] to make a product that successfully served ALL of the stakeholders of a community association in one single platform. It is encouraging when customers can intuit and embrace that vision! Replied June 2018 --- ### Tops one review - Overall rating: 5/5 - Reviewer: Kimberly M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it is easy to maneuver to get to each platform #### Cons Too many enhancements that must be added that were not implemented from tops pro #### Reasons for switching to Enumerate Tops pro no longer available --- ### Antiquated - Overall rating: 3/5 - Reviewer: Chris H. - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered The joke I have always used about Tops is that it was designed in 1991 and not updated since then. I fear that is too close to accurate. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It has nearly every feature that one could need for property management. They now have APIs that can be used with outside services which is helpful. #### Cons It is difficult to use and it is clunky. Contacting customer service is a disaster, takes at least an hour, and while they address the issues they will not explain how so that you can avoid the hour plus long call next time it happens (and there will be a next time) --- ### Don't buy this software!! - Overall rating: 1/5 - Reviewer: Bill P. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered I normally don’t do reviews, but my experience with company has been awful! I was sold a bill of goods over a year ago on the merits of the online software “Tops One”. The program never worked well, was full of bugs, and was rushed into release before it was ready… I’ve requested a refund of my implementation fee and monthly fees, with no response from the company. I researched their products and viewed the market share and was impressed with their stand alone products, prior to me jumping into the online version. What they offered was real time in the field, cloud based software that would have been exactly what I was looking for! No such luck, even my trainer finally acknowledged that the program was rushed to market and was ghost of a product that is currently in use. And just so you know I’m not a nut case competitor trying to knock them. #### Ratings breakdown - Ease of use: 1/5 - Functionality: 1/5 #### Pros non #### Cons See above #### Vendor response Hi Bill, thank you for sharing your feedback about TOPS ONE. I am so sorry to hear that you had troubles using the software. We never want a client to feel frustrated like that! Clearly, as an early adopter you ran into some of the feature gaps that come with releasing a new product to market. Over the past year the TOPS Development Team has worked tirelessly to close this gap. The TOPS ONE that was sold to Terra Vista then does not represent the current cloud based HOA Software that is on the market today. All of our efforts in current and future development are focused on making TOPS ONE the leading HOA software in the industry. We hope that in the future Terra Vista would be willing to take another look at TOPS ONE so see that that this is so. I have spoken with our sales representatives and been informed that your return was successfully completed, less the implementation services that had already been used. If you wish to further discuss this return, I encourage you to call our Sales Director, Patrick Hixson at 800-760-9966. Replied April 2017 --- ### TopsOne Review - Overall rating: 5/5 - Reviewer: Vicki C. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we are very happy with TopsOne. It was a slow start because there were many kinks that needed to be worked out but the IT staff were great and helped us along the way. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The versatility of the software. There is so much that this software is capable of doing. #### Cons The Cash Receipts option. It gets confused and applies money incorrectly at times. I wish you could edit the batch instead of having to delete and start over. #### Vendor response Hi Vicki! Thank you for letting us know about your issue with the Cash Receipts option. We¿ve forwarded this feedback on to the appropriate team. Our goal at TOPS is to constantly better ourselves and our products to best serve the needs of the industry and our clients. We¿ve also let our support staff know that you appreciate them! They love hearing from clients about the work they do. We look forward to continuing to serve you! Replied December 2018 --- ### Most unforgiving software I have ever dealt with. - Overall rating: 3/5 - Reviewer: Leigh F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros As long as you are just entering accounts payable and accounts receivable, you are fine. #### Cons You have to go around your elbow to get anywhere. Also there is too much detail, I don't need to see everywhere a post was made. ## More reviews [Next reviews](https://www.softwareadvice.com/property/enumerate-profile/reviews/?page=2) --- Enumerate Reviews, Pros and Cons - 2026 Software Advice