Our overall experience has been a good one. I know there will always be hiccups along the way, but being able to reach out to a responsive support team is critical. So if it wasn't for the Escapia support team coming to the rescue during those times, my rating would probably not be as good.

Easy to use and customer support is awesome and agents have always been professional and kind.

Over the last 2 years, I've learned a lot of different features in Escapia but learned new things along the way.

We used Escapia for more than 8 years but we had to always rely on third party solutions to connect with Airbnb, Inntopia and even our own website, so we decided to move away to a more modern and friendly solution. Bit don’t get me wrong, Escapia even though dated is extremely well designed and work very well.

The accounting, housekeeping and work order modules are incredibly well designed.

The pricing module is not friendly and cumbersome. Doesn’t have a direct connection with Airbnb and doesn’t have a built in website solution

Escapia has evolved over the years, so much so, that I believe we stuck with the right software and appreciate how modules have been updated and improved. Still more to go in my opinion but it is making my job easier as time goes by. Thank you.

Support Team is outstanding - friendly, efficient and patient saints!

Inflexible in certain areas. We have had to make accommodations to the software in order to satisfy our business model: (i.e. when it comes to managing 30 day rentals, the calendars and rates need to be closely monitored; we pay our internal reservations a commission based on rent revenue and had to devise a way to track this over and above 3rd party agent commissions; we have policies that differ by property and some functionality must be universal for all properties.

Escapia does do most of what it needs to. Especially from an accounting perspective, Escapia works for managing properties and owners, rates, fees, contracts, etc. Escapia also does integrate (with some flaws...) with a lot of other property softwares and listing sites. Finally, I have had mostly good experiences working with Escapia Support, and Homeaway Integration support when trying to figure out integration issues between Escapia and VRBO and other listing sites.

The sheer number of times that I had to contact support while using this product bear witness to the fact that it is not easy to use at all. Escapia can do a lot of things, but in order to get it to work you first have to be able to figure it out. There are all kinds of little nooks and crannies all over the software - boxes that have to be checked and extra steps that have to be remembered - if you want it to function. It's also not very pleasant to look at, which isn't a big deal, but also doesn't help. Compared to MyVR's interface Escapia just looks old and ugly. We gave up altogether on setting up an Escapia website, and went with MyVR instead. Overall, Escapia does work for us, and does do what it needs to, but it's not a fun system to use.

I am overall very pleased with Escapia. Having used multiple platforms over my career in the vacation rental management industry, Escapia has been the easiest to navigate and the most user friendly. We always receive speedy follow up to any issues that might arise or for any questions we might have, and I have always felt supported. And, I greatly value and appreciate Escapia's desire to continually improve on and add to their offerings. 10 out of 10!

Setup/Distribution was easier than anticipated. Our reps took great care in getting us up to speed on integrating and using the software. The software is easy to navigate and the Self-Help articles have been incredibly useful in re-learning or resolving any issues without having to reach out to Support.

This isn't necessarily a "Con", but in Escapia's efforts to update/upgrade and offer new user functions, we were momentarily "down" often, which I attribute to upgrades being made to the system. Once these were completed however, we did not have any issues.

Absolutely LOVE this software!!! It was a game changer for me!

I love how it streamlined my vacation rental business. The best part for me other than how much easier it made it for me to run my business is the customer service. They are always very friendly and very knowledgeable. They are wonderful at walking you through your problem without making you feel like you are wasting their time. This software was a game changer for me.

The calendar is hard to read for me due to it being so small

Overall our experience with Escapia (separate from Expedia or Homeowner) has been positive. The support and staff are great, though it feels like we have to call support for just about everything. It gets the job done solidly, but is seriously lacking in efficiency and design.

The booking engine is strong and it is a well-established software. It never goes down and always performs its core functionalities. It has API connections with every supplier that we need. It also has trust accounting.

It is old and dated with very few updates in the last four years. The reporting and rate engines are frustrating to use and it has a number of oddities that make training and using difficult. The lack of connection to Airbnb is also a serious issue along with the "Price Consitency" rules from Vrbo.

It just works! Especially from the accounting side. If you want a proven solution for accounting and trust accounting Escapia is your best option. All other functionality and integrations also work very well and you can see the continued evolution of the product to keep up with an ever changing industry and end user needs.

Escapia works for our business. I don't have any specific cons.

Excellent, easy to use, meets, and exceeds all requirements.

Functionality, ease of use, and fantastic support

When the software is not available, which is not often.

All good. The improvements being made are wonderful and we hope will continue! Making our lives easier

Customer service always answers! Never have an issue with mixed up dates!

They are improving daily and have a suggestion box which I love - nothing to complain about right now!

This is your one stop shop. Escapia connects seamless to your VRBO listings, so you can manage headlines and guest inquiries right from Escapia. We have tried other softwares that boosted in helping our business, but the lack of support those companies gave us, ultimately made us stop using them. We have a million parts moving each day and we need a central hub that keeps everything on track. Escapia is that for us!

The support we receive from the Escapia team has been like no other software companies we have used! The changing over to Escapia was hard for our team who have been using v12, but the Escapia team made sure we were comfortable being going live. The new rates manager is amazing! It makes setting and adjusting rates a breeze! No more looking at different windows and setting rate rules . Its all in one screen.

We are missing some key reports we used in V12, but the Escapia team has listened to our requests and are working on new reporting for Escapia. Its a learning curve to switch software companies, but its been worth it.

Escapia made setup super easy and has always provided great support while keeping the cost affordable. They continue to release new features and products annually to assist property managers.

Escapia is very easy to use and offers great support. Most staff is trained within 2 days even if they have no experience with vacation rental software. The integration with many channel partners allows us to maximize our properties exposure and secure the best renters.

It would be nice to have the ability to customize some reports.

WE are very proud to be a part of the Escapia partnership with their software we have experienced tremendous growth year over year. By providing an excellent product we can spend more time on the things that matter.

Throughout the years our staff has worked with Barefoot, Property Plus and Property Boss. Escapia by far is the best choice for us. We like the grid view and the ease of reporting as well as the high level of support given by the customer service staff and account relations. If you advertise on HomeAway websites like VRBO the integration is seamless and easy. Great group of innovative individuals who are constantly trying to improve the software and stay ahead of the competitors

Sometimes there are a few too many steps to get things done, but when you provide feedback to the support staff they will work to improve things. We really feel like partners with with Escapia team.

After almost 4 years I have found them to be very responsive and very caring on helping us grow.

Ease of use and strength in functionality

Reconciliation and lack of out of the box solutions. All must be custom.

Easy to use. Good owner statement and reporting features. Grid based inventory. Support questions are immediately addressed.

We need the ability to send correspondence from multiple email addresses. There should be a separate email address drop down menu box for each office, or for each unit somewhere in the set up. It's an odd feature to be missing, because everything else about every unit and office is customizable (the correspondence documents, the booking modules, the rate plans and the unit setup. It would be so great if each unit could be assigned to a "send from" email address so that confirmations and statements came from that email, or from the reservations agent in charge of managing that property.

All business information in one place.

There is a lot to learn at first and there was good training classes. Most beneficial is knowing there is customer support to support you with any issues and you can get that support right away. They are also helpful in customizing to meet our needs. It also becomes intuitive as time goes on. I love how it's integrated with HA/VRBO and Glad as well as other network partners, it makes my life easier.

Some limitations within correspondence templates. I wish there were ways to make the templates more professional, there are a lot of moving pieces within templates and I haven't found out how to lock in a template design.

I have nothing but positive things to say about Escapia software. It is the best!! They are constantly making it better by doing upgrades and adding features to an already great platform! This software has great functionality and is easy to use. It integrates with our website so our guests can see live availability calendars. The automatic payment processing along with some many other features are huge time savers. The customer support is phananominal! I always get a live person who is knowledgeable and can quickly help me solve what ever challenge I am having! They always follow-up to make sure everything is working correctly and to be sure the resolution is working. I highly recommend Escapia! You will be happy you converted to it! I know we are!!

Easy of use and Customer Support

I can'tell think of anything I don't like.

Like the new features that are constantly being added to the software, constantly making each function more efficient. Another great things is that it directly feeds into other 3rd party websites so rates are photos are always up to date. The visual planner is perfect for managing many homes all at once with a quick scroll. I definitely recommend Escapia if you are looking for a user friendly easy to use software.

It is very secure with passwords needing to be changed often and security questions. The new automatic payments tool is a great feature. Very user friendly and make it easy to navigate. Great for managing many homes and never having a double book problem.

Having to custom build some reports to be run

This software makes it super easy to manage properties from adding them onto a program to renting the units on a weekly basis. It is very user friendly once you have everything set up. It puts the reservation process, owner management, and accounting into one system to make it easy to manage.

The training was my least favorite thing about Escapia. It was difficult to get everything set up and going and learning how to manage everything, but the trainers worked with us for hours on the phone to get everything set up correctly. The support staff was always willing to assist.

The flat rate per property is very fair and much cheaper than other PM softwares that charge a percentage per booking (LiveRez). The system is relatively easy to use but could really benefit users and increase efficiency if they updated some functionalities such as custom filtering for reports (rather than having a set amount of pre-made reports and switching the photo function to drag placement ordering rather than drop-down box number ordering. Escapia is very receptive to new ideas which you can submit through User voice. Their support staff is exceptional.

Lots of functionalities and seamless integration with crucial partner sites such as homeaway, vrbo, GTHY and point central

some parts of it could use updating

A great VRM software that allows our business to run smoothly & successfully!

Thankful to work with an easy to use, reliable software system that offers a great customer service support team! With manage close to 100+ properties, Escapia, is a great resource for our team to communicate with guests, owners, coordinate housekeeping and maintenance schedules and set up service orders to outside vendors.

I don't have any negative feedback on this software, we are very pleased with it!

The software is easy to use, portable so it can be used from anywhere! Powerful enough to manage most aspects of our business. Connectable to many other applications, sites, etc...

The software is easy to use, portable so it can be used from anywhere! Powerful enough to manage most aspects of our business. Connectable to many other applications, sites, etc...

Integration from one software to another is never easy, but this process was at least manageable.

Great! We have used this software over 6 years and will continue to use it.

I love Escapia because it is very user friendly. This program is easy to use which makes the staff training a breeze.

I would say the program updates is what I like least due to not being able to use the program during that time. I will say- Escapia does a great job of scheduling these updates in the last evening or early morning when use it is a low.

Escapia is very easy to use. The reports are very detailed and easy to read. The month end processing is a breeze. Adding and deleting properties is a step-by-step processes which makes things easier and leaves less room for error.

While recent changes have been nice, it sometimes takes quite a bit of work and time to implement them. Once they are implemented, it takes some time to get used to.

There are so many great capabilities of the system, and we are a very small rental company, so there actually was more than we would have ever needed. We describe it as buying a Bentley when you really needed a Honda.

There is huge flexibility and capability with Escapia and the reporting functionality is vast. I know that when calling the support line, they are there to help and they do so with the utmost of professionalism and patience.