About FRONTSTEPS

FRONTSTEPS solutions improve communities by streamlining communication from management offices to homeowners. FRONTSTEPS provides an inclusive system for communities including accounting, communications, day-to-day operations, and access controls. Their software was created to build thriving communities and help management companies grow.

 Caliber (A FRONTSTEPS Company) accounting platform is fully custom and tailored to your specific community’s’ needs. Within their accounting realm, companies can choose from selecting caliber desktop, caliber mobile, and caliber anywhere. These options give management companies the opportunity to assess and keep track of work orders and violations while being away from their management offices, and when una...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

30 Reviews of FRONTSTEPS

Average User Ratings

Overall

3.90 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(15)

15

4 stars

(6)

6

3 stars

(4)

4

2 stars

(1)

1

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 30 results

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Websites for associations

Everyone has been very helpful and its been a great experience!

Pros

How easy it is to set up a template and edit the information

Cons

not being to move the modules to where I want them.

July 2020

Angela from Stellar Community Management

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Easy to use!

Homeowner payments and notifications are definitely the best part of this site, and of course, the ability to communicate with members inside of this portal instead of a separate email process is quite nice.

Pros

The set up of the site was really easy. I can be technologically challenged, and since this is not my primary job or service that we provide to our clients, it is nice to be able to set it up without too much assistance! The daily notifications and ease of operation is also quite nice.

Cons

There is always room for improvement.... It would be nice to have a "general information" page available on the main screen, as opposed to only recent bulletins that have gone out. It would make it easier for members to be able to find important information without having to search for it.

Reasons for Switching to FRONTSTEPS

AtHomeNet was 'supposed' to be going away... so we were a bit forced into the decision at the time. AtHomeNet utilizes a friendlier on screen experience for the members, with the artwork and overall beauty of the site, however Frontsteps offers more options, which eased the pain of transition.

Response from FRONTSTEPS

Replied September 2020

Hi Angela, thank you for the positive feedback. I'll pass along your notes to our product team.

November 2020

MELANIE from NAI PLotkin

Company Size: 11-50 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

November 2020

Frontsteps Admin

The websites we use for our associations have many benefits, and saves the associations money for distributing newsletters, flyers, etc. which is always a good thing! The board likes seeing their information on the website in a timely fashion, and that is easy to do with Frontsteps.

Pros

As the administrative person utilizing this Frontsteps for Association websites, I like the ease of the functions to get done what I need. I just find the place I need to add or delete information for, and follow the prompts. With changes happening quickly with condo management, this is important so I can easily make the changes needed on a weekly basis!

Cons

I was not involved in the set up of Frontsteps websites for the associations, but once they were up and running, it was easy to get going. I will say the owners sometimes have trouble signing in, or remembering user name or password and we have to reset that on our end.

Reasons for Choosing FRONTSTEPS

Frontsteps integrated with TOPS which was very important.

Response from FRONTSTEPS

Replied November 2020

Thank you so much for your feedback!

March 2019

Jennifer from Honua Kai Condominium Association

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

2.0

March 2019

Association Website a work in progress

Our page was originally set up through Evercondo who was purchased by Frontsteps. As the manager of the page I do not have the options to update and change much. Although this software is easy to use, it is not efficient to use. My experience with customer service has also been very poor and response time takes way too long. I am hoping that with the transition to Frontsteps there will be many improvements on the development team.

Pros

The overall look and ease of use for users/residents is pretty simple to navigate. Communicating with users/residents is made easy by sending blasts to email and text. The users/residents can also toggle the type of notifications to reduce or increase the number of devices the notifications are sent. Sign up is pretty simple on both ends; the user and the management.

Cons

As the manager of the page there are many areas that need improvement. There is no option for adding recurring items to the calendar which means I have to go in the each week of the calendar and add the same event. The files section is not use friendly either. You are unable to drag items/documents from 1 file to another. The only way to change locations of a document is to download the document from one folder, save it to a location on your computer then upload it to another file. I am not able to update/change or remove information on the landing page, It is only done by the Frontsteps team. There are many shortcomings, too many to leave here, that need work.

October 2020

Doug from HOAMCO

Company Size: 201-500 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

October 2020

Caliber Review

Pros

Caliber is easy to learn and use. When issues arise the customer service team is able to quickly resolve. Caliber can now be run from web applications allowing employees to use the program while working remotely

Cons

Would be nice to have a more user friendly customizable report writer included in the software

Reasons for Switching to FRONTSTEPS

I don't know

Response from FRONTSTEPS

Replied November 2020

Hi Doug, thank you for your feedback! I'll send your feedback about the reporting back to the product team.