About FrontSteps

FRONTSTEPS solutions improve communities by streamlining communication from management offices to homeowners. FRONTSTEPS provides an inclusive system for communities including accounting, communications, day-to-day operations, and access controls. Their software was created to build thriving communities and help management companies grow. Caliber (A FRONTSTEPS Company) accounting platform is fully custom and tailored to your specific community’s’ needs. Within their accounting realm, companies can choose from selecting caliber desktop, caliber mobile, and caliber anywhere. These options give management companies the opportunity to assess and keep track of work orders and violations while being away from their management offices, and when unable to connect to WIFI. ...
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FrontSteps User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3.5

Value for money

3.5

Customer support

4

Functionality

4

Showing 1 - 5 of 38 reviews

Angela

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2020

Easy to use!

Homeowner payments and notifications are definitely the best part of this site, and of course, the ability to communicate with members inside of this portal instead of a separate email process is quite nice.

Pros

The set up of the site was really easy. I can be technologically challenged, and since this is not my primary job or service that we provide to our clients, it is nice to be able to set it up without too much assistance! The daily notifications and ease of operation is also quite nice.

Cons

There is always room for improvement.... It would be nice to have a "general information" page available on the main screen, as opposed to only recent bulletins that have gone out. It would make it easier for members to be able to find important information without having to search for it.

Reasons for switching to FrontSteps

AtHomeNet was 'supposed' to be going away... so we were a bit forced into the decision at the time. AtHomeNet utilizes a friendlier on screen experience for the members, with the artwork and overall beauty of the site, however Frontsteps offers more options, which eased the pain of transition.

Response from FRONTSTEPS

Hi Angela, thank you for the positive feedback. I'll pass along your notes to our product team.

Replied September 2020

Thomas

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

January 2021

Review

The learning curve has been long but that is probably more todo with the size of our company and needing to know everything, not just the AP or AR or ARC, etc. portion.

Pros

Filled an AIO solution instead of multiple vendor options.

Cons

There are constraints that do not allow the end user flexibility in undoing or removing an entry or repairing a mistake.

Reasons for choosing FrontSteps

Seemed like the best fit for our needs.

Reasons for switching to FrontSteps

Looking for a solution beyond just accounting software.

Response from FRONTSTEPS

Thank you Thomas for you review, I'll pass your feedback to our team.

Replied January 2021

Jennifer

Company size: 51-200 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

March 2019

Association Website a work in progress

Our page was originally set up through Evercondo who was purchased by Frontsteps. As the manager of the page I do not have the options to update and change much. Although this software is easy to use, it is not efficient to use. My experience with customer service has also been very poor and response time takes way too long. I am hoping that with the transition to Frontsteps there will be many improvements on the development team.

Pros

The overall look and ease of use for users/residents is pretty simple to navigate. Communicating with users/residents is made easy by sending blasts to email and text. The users/residents can also toggle the type of notifications to reduce or increase the number of devices the notifications are sent. Sign up is pretty simple on both ends; the user and the management.

Cons

As the manager of the page there are many areas that need improvement. There is no option for adding recurring items to the calendar which means I have to go in the each week of the calendar and add the same event. The files section is not use friendly either. You are unable to drag items/documents from 1 file to another. The only way to change locations of a document is to download the document from one folder, save it to a location on your computer then upload it to another file. I am not able to update/change or remove information on the landing page, It is only done by the Frontsteps team. There are many shortcomings, too many to leave here, that need work.

Mac

Company size: 501-1,000 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
3

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2020

Caliber experience; from a Admin POV

My overall experience is overwhelmingly great! Since I begin working for the company and took over Caliber management; with the help of [SENSITIVE CONTENT HIDDEN] and the support team, we have made tremendous strides. I work closest with [SENSITIVE CONTENT HIDDEN], and they make the Caliber experience awesome and assist in keeping things from being overwhelming. In a short amount of time, we have transformed the overall user experience for our company, yielding positive results. Kudos to the SUPPORT TEAM (again!!), Development [SENSITIVE CONTENT HIDDEN] and upper management [SENSITIVE CONTENT HIDDEN]!

Pros

What I enjoy most is the amount of features Caliber possesses. It allows for many options and different processes that allow the user to perform their job. Another aspect I enjoy is the integrated accounting within the Caliber. This feature assists in keeping everything in one place, which increases efficiency.

Cons

From an admin perspective, what I like least is the sluggish processing time for some features. This causes numerous delays for our users; and in some instances requires full software or PC shutdown.

Response from FRONTSTEPS

Hi Mac, thank you for all the great feedback! I'll pass along the kind words to our support team. I'll also pass along the feedback about performance, as I know this is something that we are always actively working on.

Replied April 2020

Doug

Company size: 201-500 employees

Industry: Accounting

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2020

Caliber Review

Pros

Caliber is easy to learn and use. When issues arise the customer service team is able to quickly resolve. Caliber can now be run from web applications allowing employees to use the program while working remotely

Cons

Would be nice to have a more user friendly customizable report writer included in the software

Reasons for switching to FrontSteps

I don't know

Response from FRONTSTEPS

Hi Doug, thank you for your feedback! I'll send your feedback about the reporting back to the product team.

Replied November 2020

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