FRONTSTEPS Software

3.19 / 5 (16)

Our advisors have recommended this product 14 times in the last 30 days

About FRONTSTEPS

FRONTSTEPS solutions improve communities by streamlining communication from management offices to homeowners. FRONTSTEPS provides an inclusive system for communities including accounting, communications, day-to-day operations, and access controls. Their software was created to build thriving communities and help management companies grow.

 Caliber (A FRONTSTEPS Company) accounting platform is fully custom and tailored to your specific community’s’ needs. Within their accounting realm, companies can choose from selecting caliber desktop, caliber mobile, and caliber anywhere. These options give management companies the opportunity to assess and keep track of work orders and violations while being away from their management offices, and when una...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

16 Reviews of FRONTSTEPS

Average User Ratings

Overall

3.19 / 5 stars

Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

Ratings Snapshot

5 stars

(4)

4

4 stars

(4)

4

3 stars

(3)

3

2 stars

(1)

1

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 16 results

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Websites for associations

Everyone has been very helpful and its been a great experience!

Pros

How easy it is to set up a template and edit the information

Cons

not being to move the modules to where I want them.

April 2020

Mac from Leland Management

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

4.0

April 2020

Caliber experience; from a Admin POV

My overall experience is overwhelmingly great! Since I begin working for the company and took over Caliber management; with the help of [SENSITIVE CONTENT HIDDEN] and the support team, we have made tremendous strides. I work closest with [SENSITIVE CONTENT HIDDEN], and they make the Caliber experience awesome and assist in keeping things from being overwhelming. In a short amount of time, we have transformed the overall user experience for our company, yielding positive results. Kudos to the SUPPORT TEAM (again!!), Development [SENSITIVE CONTENT HIDDEN] and upper management [SENSITIVE CONTENT HIDDEN]!

Pros

What I enjoy most is the amount of features Caliber possesses. It allows for many options and different processes that allow the user to perform their job. Another aspect I enjoy is the integrated accounting within the Caliber. This feature assists in keeping everything in one place, which increases efficiency.

Cons

From an admin perspective, what I like least is the sluggish processing time for some features. This causes numerous delays for our users; and in some instances requires full software or PC shutdown.

Response from FRONTSTEPS

Replied April 2020

Hi Mac, thank you for all the great feedback! I'll pass along the kind words to our support team. I'll also pass along the feedback about performance, as I know this is something that we are always actively working on.

March 2019

Jennifer from Honua Kai Condominium Association

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

2.0

March 2019

Association Website a work in progress

Our page was originally set up through Evercondo who was purchased by Frontsteps. As the manager of the page I do not have the options to update and change much. Although this software is easy to use, it is not efficient to use. My experience with customer service has also been very poor and response time takes way too long. I am hoping that with the transition to Frontsteps there will be many improvements on the development team.

Pros

The overall look and ease of use for users/residents is pretty simple to navigate. Communicating with users/residents is made easy by sending blasts to email and text. The users/residents can also toggle the type of notifications to reduce or increase the number of devices the notifications are sent. Sign up is pretty simple on both ends; the user and the management.

Cons

As the manager of the page there are many areas that need improvement. There is no option for adding recurring items to the calendar which means I have to go in the each week of the calendar and add the same event. The files section is not use friendly either. You are unable to drag items/documents from 1 file to another. The only way to change locations of a document is to download the document from one folder, save it to a location on your computer then upload it to another file. I am not able to update/change or remove information on the landing page, It is only done by the Frontsteps team. There are many shortcomings, too many to leave here, that need work.

May 2020

Carol from Howard Smith Co., Realtors

Verified Reviewer

Company Size: 2-10 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Very good software

Good views and positive comments from sellers and buyers

Pros

Shows property to a good advantage keeping attention

Cons

Always wanting more coverage and secure options

Reasons for Choosing FRONTSTEPS

Benefits

March 2020

Patti from The Valley Home Store

Verified Reviewer

Company Size: 2-10 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

3.0

March 2020

Thank you for always being wonderful!

FrontSteps has been very helpful and timely in resolving support questions.

Pros

The customer support is fantastic! There are features we use daily that allow us to hide information based on user level, it's very helpful.

Cons

We use Association Voice and while some of the features are outdated our organization has not decided on what to upgrade to next.

Response from FRONTSTEPS

Replied March 2020

Hi Patti, thank you for feedback! We will make sure to pass along your positive feedback to our support team.