Guesty
About Guesty
Guesty Pricing
Guesty either charges a percentage of the booking fee received from each property or charges users a fixed fee per property each month.
Starting price:
$100.00 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for Guesty
1 - 5 of 167 Reviews
Krystal
2 - 10 employees
Used unspecified
OVERALL RATING:
5
Reviewed February 2023
Guesty User Review
Mike
Verified reviewer
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Guesty has everything we need and more...
Guesty provides everything essential for running an efficient, well-rounded, and professional short-term rental enterprise. Although it may not be the most affordable software out there, its robustness is unparalleled. They collaborate with the top distribution partners and boast a committed customer success team that keeps us updated with best practices and insights into the platform's latest enhancements. Our representative, [sensitive content hidden] Jamero, is delightful to collaborate with and always delivers solutions for our evolving needs. In essence, if you're keen on establishing a thriving short-term rental business, Guesty is an invaluable asset.
PROSGuesty has one of the most robust platforms for managing and entire short-term rental business whose goal is professionalism and breadth of channel distribution.
CONSThe price. It's far from the cheapest option on the market.
Reason for choosing Guesty
Ease of transition.
Reasons for switching to Guesty
MyVR was sunsetted as a product, and we had to transition to something else.
Tucker
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Guesty is the ONLY software you should use
Having tried three other software solutions (Loodgix, Streamline, MyVR), I can confidently say that the team at Guesty and my account manager [sensitive content hidden] is the ONLY software you need to consider. Their platform is not just user-friendly; it's a hospitality powerhouse. Managing bookings and communicating with guests, accounting, lock management, distribution channel management, Merchant service, automations and more are a breeze. What sets Guesty apart is their unmatched customer service. They are always easy to reach, and their team genuinely cares about their hosts. The level of support and attention they provide is unparalleled. In the world of property management, Guesty is my go-to. I wouldn't think about switching – they've redefined the hosting experience with their hospitality-centric approach. If you want a software partner that truly values its hosts, look no further than Guesty.
PROSGuesty is easy to use, has the best UI, hundreds of quality of life features most channel managers do not have, almost 0 limitations. The list goes on. I have my own account manager [sensitive content hidden] that we have biweekly meetings scheduled to go over new features, questions, etc.
CONSThere is not one thing I have negative to say. If I ever have an issue, they most likely have an answer or a workaround.
Reasons for switching to Guesty
Guesty is a combination of all these channel managers and more. They take the best from these platforms and make it not only better but way more user friendly.
Vendor Response
Thank you, Tucker! Our #1 goal is to help customers manage better and grow with Guesty..
Replied January 2024
Tony
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed April 2024
Worst service ever
I greatly despise this company and would never do business with them, or recommend them to anybody. There are several other options that are way better. I would use anybody, but this company has most of them have all the same features, but most likely have a staff that actually cares about what they are doing. The [sensitive content hidden] of this company Obviously set the tone that the only thing they care about is profits and it shows their whole team. Good luck trying to get something done with them or get good customer service.
PROSThey have many apps that you can integrate with and use for your properties especially if you just do regular vacation rentals.
CONSThe integration process was a nightmare they bought our previous company Kigo, and stopped supporting it and forced us to switch over. We had a catastrophic nightmare integration with Vrbo, which would’ve put us out of business. If we didn’t think fast and change the whole nature of our business, nobody over there cares about anything none of the employees are the least bit concerned with anything. They could care less about you as a client.
Reason for choosing Guesty
We were forced into it due to the nature of losing access to Kigo
Reasons for switching to Guesty
They forced us into it by not providing support for Kigo
Vendor Response
Hello Tony, We're genuinely sorry to hear about your experience. Our team is eager to connect with you promptly to address and resolve this situation. Ensuring our users fully benefit from our platform and are completely satisfied is our priority. Kindly provide us with your email, and we'll reach out to resolve this matter swiftly. Thank you, The Guesty Team
Replied April 2024
Elisa
Real Estate, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Thank you Guesty
The support we get when we have questions or issues is GREAT. They reply so fast and do their best to help. I also like the design and layout of the platform
CONSThe fact that information changes place - sometimes custom fields are moved for example. Also, when you try to edit more than 2 custom fields at a time, it will not save.
Reasons for switching to Guesty
Company decided to move, lacking of options in myvr
Vendor Response
Hi Elisa, we are glad to have been able to make things easier for you. Have a great day!
Replied February 2024