---
title: "Guesty Software Reviews, Demo & Pricing - 2026"
description: "Review of Guesty Software: system overview, features, price and cost information. Get free demos and compare to similar programs."
source_url: "https://www.softwareadvice.com/property/guesty-profile/"
page_type: "product"
language: "en"
---

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Guesty

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

Overview

[Reviews](https://www.softwareadvice.com/hotel-management/guesty-profile/reviews/)[Alternatives](https://www.softwareadvice.com/hotel-management/guesty-profile/alternatives/)

# Guesty Review

From $23/month Free trial 3 plans

Wondering if Guesty is right for your organization?

Our Channel Management Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pros and Cons
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

Guesty

4.4

[(480)](https://www.softwareadvice.com/hotel-management/guesty-profile/reviews/)

Pricing

Starting at $23.00 per month

### About Guesty

Guesty is the world’s #1 AI-powered vacation rental software for short-term rental hosts, built to help you scale with less effort.

Trusted by operators managing 500K+ properties, the Guesty Distribution Hub™ gives you best-in-class connections with real-time sync to Airbnb, Vrbo, Booking.com, and 60+ channels. You can then manage all bookings and messaging from one place thanks to the Multi-Calendar and Unified Inbox.

Whether you’re a host getting started with Guesty Lite or a manager scaling a complex portfolio with Guesty Pro or Guesty Enterprise, you’ll find the tools to grow smarter and faster. On average, most users see a 33% revenue boost in their first year.

With 300+ new features every year, Guesty is at the forefront of innovation with a range of AI tools. The Guesty PriceOptimizer™ drives revenue, Guesty ReplyAI™ speeds up your communications, and GuestyPay Protect™ protects you from fraud.

And there’s so much more. Explore all you can do with Guesty at guesty.com

Wondering if Guesty is right for your organization?

Our Channel Management Software selection experts can help you in 15 minutes or less.

## Guesty User Interface

## Popular Guesty Alternatives

Main Product

Guesty

4.4

[(480)](https://www.softwareadvice.com/hotel-management/guesty-profile/reviews/)

Ratings Breakdown

-   4.41Ease of use
-   4.17Value for money
-   4.25Customer support
-   4.38Functionality

Pricing

Starting at $23.00 per month

Get Price

Alternative Product

[Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/)

4.8

[(1589)](https://www.softwareadvice.com/hotel-management/hostaway-profile/reviews/)

Ratings Breakdown

-   4.59Ease of use
-   4.56Value for money
-   4.72Customer support
-   4.65Functionality

Pricing

Available upon request

Get Price

Alternative Product

[DoorLoop](https://www.softwareadvice.com/property/doorloop-profile/)

4.8

[(710)](https://www.softwareadvice.com/property/doorloop-profile/reviews/)

Ratings Breakdown

-   4.69Ease of use
-   4.68Value for money
-   4.84Customer support
-   4.69Functionality

Pricing

Starting at $69.00 per month

Get Price

Alternative Product

[Jurny](https://www.softwareadvice.com/crm/jurny-profile/)

4.5

[(45)](https://www.softwareadvice.com/crm/jurny-profile/reviews/)

Ratings Breakdown

-   4.44Ease of use
-   4.53Value for money
-   4.59Customer support
-   4.56Functionality

Pricing

Starting at $4.00 per month

Get Price

Alternative Product

[Buildium](https://www.softwareadvice.com/property/buildium-property-manager-profile/)

4.5

[(2233)](https://www.softwareadvice.com/property/buildium-property-manager-profile/reviews/)

Ratings Breakdown

-   4.32Ease of use
-   4.37Value for money
-   4.43Customer support
-   4.27Functionality

Pricing

Starting at $62.00 per month

Get Price

Alternative Product

[ResMan](https://www.softwareadvice.com/property/ensoware-resman-profile/)

4.6

[(602)](https://www.softwareadvice.com/property/ensoware-resman-profile/reviews/)

Ratings Breakdown

-   4.64Ease of use
-   4.63Value for money
-   4.44Customer support
-   4.57Functionality

Pricing

Available upon request

Get Price

## Guesty Pros and Cons

We analyzed 480 verified reviews for Guesty to find out what actual users really think.

Select to learn more

Broad Feature Set And Updates

Guesty offers a wide range of features, including custom fields, reporting, and a reliable API. Users appreciate ongoing improvements, frequent new feature releases, and the ability to manage multiple tasks in one interface. The platform is user-friendly and provides flexibility for different business needs.

Efficient Property Management Tools

Managing properties is streamlined with Guesty, making it easier to handle multiple listings, automate messages, and oversee daily operations. Users value the ability to add or remove properties, view everything in one calendar, and integrate with other management tools for large portfolios.

Helpful Onboarding And Guidance

Getting started with Guesty is supported by thorough training, helpful guides, and responsive support. While the platform has a steep learning curve due to its rich functionality, users find setup and implementation straightforward with professional assistance and accessible resources.

High And Unclear Pricing Structure

Pricing for Guesty is considered expensive and sometimes confusing, with additional fees for reservations and cancellations. Users mention a lack of transparency, unexpected charges, and higher costs compared to competitors, making it challenging to justify the value for some businesses.

Booking Glitches And Double Bookings

Booking management in Guesty can be problematic, with users experiencing syncing issues, double bookings, and integration challenges with channels like VRBO and Booking.com. Manual handling of payments and limited flexibility add to the frustration, impacting guest experience and revenue.

Slow And Limited Support Options

Guesty's customer support is often described as slow, with delayed responses and reliance on ticket systems rather than live assistance. Users report difficulty reaching representatives, unresolved issues, and a lack of urgency, which can be frustrating during critical problems.

## Guesty Pricing and Plans

Starting price: $23.00 per month

Free Trial

Free Version

Lite

$23.00

per month

Plan includes:

-   Airbnb and Google Vacation Rental integrations
-   Reservation Management
-   Unified Inbox
-   Multi-Calendar
-   Task Management
-   Integration With Payment Systems
-   Mobile Management
-   Direct Booking Websites
-   Stripe Payment Integration
-   24/7 Chat Support

Pro

Pricing available upon request

Plan includes:

-   Advanced Booking Features
-   Unit Management
-   Accounting
-   Revenue Management
-   Includes CRM and Lead System
-   Owner Portal
-   Advanced Analytics
-   Open API
-   Customizable Templates
-   Dedicated customer success manager

Enterprise

Pricing available upon request

Plan includes:

-   Enterprise-grade security
-   Tailored Onboarding
-   Advanced Reporting
-   Customized analytics
-   Premium Support
-   Property Management
-   Workflow Automations
-   Mobile App

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## Guesty Features

-   Popular features found in Channel Management
    
    Calendar Management
    
    Campaign Management
    
    Data Synchronization
    
    Dynamic Pricing
    
    Incentive Management
    
    Lead Management
    
    Multi-Channel Distribution
    
    Order Management
    
    Partner Portal
    
    Pipeline Management
    
-   More features of Guesty
    
    1099 Preparation
    
    Accounting
    
    Accounts Payable
    
    Accounts Receivable
    
    Activity Dashboard
    
    Ad hoc Reporting
    
    Alerts/Notifications
    
    Analytics
    
    API
    
    Availability Indicator
    
    Availability Management
    
    Billing & Invoicing
    
    Billing Rate Management
    
    Booking Management
    
    Booking Notes
    
    Built-in Accounting
    
    Calendar Sync
    
    Cash Flow Management
    
    Channel Analytics
    
    Channel Management
    
    Client Portal
    
    Commission Management
    
    Communication Management
    
    Communications Management
    
    Contact Management
    
    Content Management
    
    Credit Card Processing
    
    CRM
    
    Customer Accounts
    
    Customer Database
    
    Customer History
    
    Customer Support
    
    Customizable Branding
    
    Customizable Reports
    
    Customizable Templates
    
    Dashboard
    
    Data Import/Export
    
    Discount Management
    
    Document Management
    
    Document Storage
    
    Electronic Payments
    
    Email Management
    
    Employee Management
    
    Expense Tracking
    
    Extended Stay
    
    Financial Management
    
    Financial Reporting
    
    For Property Managers
    
    For Vacation Rentals
    
    Front Desk Management
    
    GDS/OTA Integration
    
    General Ledger
    
    Generative AI
    
    Group Reservations
    
    Guest Check-in/Check-out
    
    Guest Communications
    
    Guest Experience Management
    
    Guest Tracking
    
    Housekeeping Management
    
    Inbox Management
    
    Income & Balance Sheet
    
    Inventory Control
    
    Inventory Management
    
    Inventory Tracking
    
    Invoice Management
    
    Listing Management
    
    Maintenance Management
    
    Maintenance Scheduling
    
    Marketing Automation
    
    Mobile Access
    
    Mobile App
    
    Multi-Channel Campaigns
    
    Multi-Channel Management
    
    Multi-Channel Marketing
    
    Multi-Location
    
    Multi-Property
    
    Occupancy Management
    
    Online Booking
    
    Online Payments
    
    Online Reservations
    
    Opportunity Management
    
    Owner Portal
    
    Owner Statements
    
    Partner Management
    
    Payment Processing
    
    Performance Metrics
    
    Point of Sale (POS)
    
    Portfolio Management
    
    Price/Margin Management
    
    Promotions Management
    
    Property Database
    
    Property Management
    
    Rate Management
    
    Ratings/Reviews
    
    Real-Time Analytics
    
    Real-Time Data
    
    Real-Time Notifications
    
    Real-Time Updates
    
    Recurring Invoicing
    
    Reminders
    
    Rental Management
    
    Reporting/Analytics
    
    Reporting & Statistics
    
    Reservations Management
    
    Revenue Management
    
    Reviews Management
    
    Role-Based Permissions
    
    Room Booking
    
    Sales Reports
    
    Search/Filter
    
    Short/Long Term Rental
    
    Single Property
    
    SMS Messaging
    
    Social Media Integration
    
    Task Management
    
    Tax Management
    
    Tenant Management
    
    Tenant Screening
    
    Tenant Tracking
    
    Third Party Booking
    
    Third-Party Integrations
    
    Transaction History
    
    Trust Accounting
    
    User Management
    
    Vendor Management
    
    Website Integration
    
    Website Management
    
    Workflow Management
    
    Work Order Management
    

## Guesty Integrations

Stripe

Integration rated 4.5 from 62 reviews

PriceLabs

Integration rated 4.8 from 60 reviews

Breezeway

Integration rated 4.5 from 17 reviews

Rentals United

Integration rated 4.0 from 15 reviews

Beyond

Integration rated 4.3 from 10 reviews

Properly

Integration rated undefined from -1 review

See all 34 integrations

## Guesty User Reviews

Overall Rating

4.4

Ratings Breakdown

5

74%

4

13%

3

4%

2

3%

1

7%

Secondary Ratings

Ease of Use

4.4

Value for money

4.2

Customer support

4.3

Functionality

4.4

Tasha R.

Verified reviewer

Real Estate

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2026

I'm a Guesty Fan!

5

Over 2.5 years with Guesty, the relationship genuinely evolved into something collaborative. What started as a customer experience grew into a real partnership — I worked closely with the team, provided feedback, shared ideas, and was able to test new features firsthand. The account management team actually listened, which made all the difference. It became a mutually beneficial dynamic where my input shaped the product and their responsiveness shaped my experience. It's a rare thing to feel that kind of connection with a software vendor, and it made the overall experience genuinely wonderful.

Ratings Breakdown

5

Ease of use

5

Value for money

4

Customer support

5

Functionality

Pros:

Make it much shorter.What stands out most about Guesty is the people and the platform's commitment to continuous improvement. The team is knowledgeable, responsive, and genuinely invested in your success — they feel like partners, not just support staff. On top of that, the product evolves consistently, with updates that clearly reflect real user feedback. In a fast-moving industry, having a software partner that keeps pace makes a real difference.

Cons:

The platform moves fast, which is one of its strengths — but occasionally that momentum means new features ship before the foundation is fully solid. Bugs do surface from time to time, and it can feel like the focus on building new things sometimes takes priority over ensuring existing functionality is airtight. A bit more attention to stability and polish would go a long way.

Vendor Response

Hi Tasha, Thank you so much for your kind words and for being such a valued partner over the last 2.5 years. We truly appreciate your feedback regarding our teams commitment and the collaborative relationship we have built together; it is exactly the kind of partnership we strive for. We also take your comments on platform stability and polish to heart, as we are dedicated to ensuring our foundation is as solid as it is innovative. Your trust means everything to us, and we look forward to continuing to evolve and grow alongside your business. Best regards, The Guesty Customer Experience Team

Replied July 2026

Read More

BJ H.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2026

Scalable Platform That Supports Growth and Operational Control

5

Overall, our experience has been very positive. Guesty has allowed us to operate more professionally, increase efficiency, and create consistency across our short-term rental portfolio. It has supported our growth while maintaining operational control and visibility. Like any powerful system, success depends on proper implementation, but once established, it becomes a strong foundation for scaling a vacation rental management business. We have also started to grow great ties with the people and team itself and highly recommend attending their annual GuestyVal for networking with like minded property managers and industry professionals.

Ratings Breakdown

5

Ease of use

4

Value for money

5

Customer support

5

Functionality

Pros:

The biggest advantage of Guesty is centralized control. Managing Airbnb, VRBO, direct bookings, messaging, automation, task management, and reporting within one ecosystem significantly reduces operational friction. As our portfolio has grown, Guesty’s automation tools have helped us standardize communication, streamline workflows, and minimize manual errors. The reporting and financial visibility are also strong, which is critical when advising homeowners and forecasting performance. Once workflows are properly built, the system becomes extremely powerful and scalable.

Cons:

When we started our company in 2022, we started with Guesty. Yet, the accounting was not as robust as we were after. When we walked oud the door, we said we would be back when it was checking a few more boxes for us. We came back in June of 2025 after our bookkeeping team said the accounting module had been through changes and now had the features we required. There are still a few gaps in the accounting, but they have had a strong focus there and we are happy with where it is now and where it is headed.

Reasons for choosing Guesty

More comprehensive solution baked directly into their software. Track seemed dated again and Hostaway relied more on third parties than providing the solution within their software.

Reasons for switching to Guesty

Streamline was becoming dated with no real focus on vital features (mobile, AI, etc.).

Vendor Response

Hi BJ, Thank you for sharing such a detailed and thoughtful review of your journey with Guesty. We are thrilled to have you back and are glad to hear that the improvements to our accounting module and automation tools are supporting your company’s growth and professional standards. Building a reliable foundation for our partners is our top priority, and we appreciate your trust as we continue to refine our features and fill those remaining gaps. We also love hearing about the strong ties you have built with our team and look forward to seeing you at the next GuestyVal! Best regards, The Guesty Customer Experience Team

Replied March 2026

Read More

EC

EDWARD C.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

Worst customer support ever

1

Previously 3

Worst investment ever

Ratings Breakdown

1

Ease of use

Previously 4

1

Value for money

Previously 3

1

Customer support

Previously 3

1

Functionality

Previously 2

Pros:

The software is good but if you have an issue expect no customer support for weeks literally for weeks, you will lose booking and money .

Cons:

Customer support is the worst I even experienced. Only can communicate via email and they are on a different tome zone so if they call you it is a 3 AM EAT

Read More

TG

Tristan G.

Verified reviewer

Leisure, Travel & Tourism

Self-Employed

Used weekly for less than 2 years

Review source

Reviewed June 2026

Dishonest and non- transparent pricing Model

2

Overall it was a Negative Experience, as a small started of a bed and breakfast, Guesty was my largest expense. And when i approached them about their dishonest prices they didn’t care.

Ratings Breakdown

4

Ease of use

1

Value for money

2

Customer support

4

Functionality

Pros:

Was the best available platform that could be used for both Airbnb and Booking.com bookings. Was also easy to use.

Cons:

Dishonesty and lack of transparency in its pricing model. Stated that it would charge 1%, but then in reality would charge 1.6%. They take $100aud Revenue and charge you $1USD, their version of 1%. But then when converted to Aud that comes out at $1.60. Even charged for bookings that were made but cancelled by the guest that same day.

Vendor Response

Hi Tristan, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, particularly regarding pricing transparency and charges related to canceled bookings. We take concerns like yours seriously and would like the opportunity to better understand the details of your account and the specific charges you encountered. Our goal is always to provide clear and accurate information about our pricing structure and billing practices. To assist you further and investigate your concerns thoroughly, could you please provide your contact details, including your name, email address, property name, and account information? Once we receive these details, a member of our team will review your case and reach out directly to discuss the matter. We appreciate your feedback and the chance to address your concerns. Sincerely, The Guesty Customer Experience Team

Replied June 2026

Read More

DB

Diego B.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed May 2026

Great App - Easy to manage

5

Overall, my experience with Guesty has been very positive. I’ve been using the platform for the past three years to manage our properties, and I truly appreciate how intuitive and functional it is. Being able to handle all guest communications in one centralized place, while keeping calendars seamlessly synced across platforms, has significantly improved our operational efficiency. I also really like the ability to set up automatic messages, which saves us a tremendous amount of time, and how easily I can coordinate with my service team within the platform.

Ratings Breakdown

5

Ease of use

4

Value for money

5

Customer support

4

Functionality

Pros:

I’ve been using Guesty for the past three years to manage our properties, and it has been a very user-friendly and functional platform. One of the features I appreciate most is being able to manage all guest communications in one place, while keeping all of my calendars seamlessly connected. Overall, it’s intuitive, efficient, and very easy to use.

Cons:

One area for improvement is the Guest Book feature. For smaller operators managing fewer than three properties, it does not currently provide enough value to justify the cost or effort involved.

Reasons for choosing Guesty

User interface was better, I also had a good experience with customer support

Vendor Response

Hi Diego, Thank you so much for sharing your feedback and for being a loyal member of the Guesty community for the past three years. We are delighted to hear that our centralized guest communication and calendar synchronization have significantly improved your operational efficiency and saved you valuable time. Building a platform that is both intuitive and functional for our users is our top priority, and knowing that you had a positive experience with our user interface and support team reinforces our commitment to your success. We also appreciate your honest input regarding the Guest Book feature for smaller operators; feedback like yours is essential as we continue to refine our tools to better serve businesses of all sizes. We look forward to continuing our partnership and supporting your property management journey. Best regards, The Guesty Customer Experience Team

Replied May 2026

Read More

Rick S.

Verified reviewer

Hospitality

Self-Employed

Used daily for more than 2 years

Review source

Reviewed April 2026

Stay away from Guesty

1

Support is really horrible and that's not acceptable when you're trying to run a business. I've added payment processing and their price optimizer and have lots of issues with both. It seems products are not properly QA tested before they go to market.

Ratings Breakdown

1

Ease of use

1

Value for money

1

Customer support

1

Functionality

Pros:

The integrations work well and the UX has improved over time. The rest of the platform is average at best. I would not use this as your PMS. Way too many issues and when you need support, you can't get a response.

Cons:

I've been on Guesty for 4 years and have added their Pricing Optimizer and Payment Processing over that time. I currently have nearly $25k stuck in their payment processing that for some reason, will not payout to my associated bank account. Over the last 2+ days, I have contacted multiple support channels using their ticketing system, phone and chat. I talked with a support rep who said my issue would be escalated and....nothing. I've also reached out to our Account Exec via email, who did respond with a suggestion to contact another rep, and that rep has not responded. A software is only as good as it's support staff as sooner than later, you will have an issue. Guesty is not worth it.

Reasons for switching to Guesty

They sold to Guesty and were suggested to move to.

Vendor Response

Hi Rick, Thank you for taking the time to share your detailed feedback. We’re truly sorry for the frustration you’ve experienced, particularly regarding the delays with your payouts and the difficulty in getting timely support. We understand how critical this is to your business, and we sincerely apologize for falling short. We also appreciate your acknowledgment of the improvements to our integrations and UX, though we recognize there is still significant work to be done to meet your expectations. Please know that your concerns are being taken very seriously. A member of our team will be reaching out to you shortly to better understand your situation and work toward a resolution as quickly as possible. We value your long-standing partnership and are committed to improving both our platform and the support we provide. Sincerely, The Guesty Customer Experience Team

Replied April 2026

Read More

Njål E.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2026

Honest review from a power Guesty user

5

Overall, my experience with Guesty has been largely positive. As a short-term rental operator, it has become an essential part of how I run my business day-to-day. The platform offers unmatched integration with OTAs, covering listing distribution, updates, and financial management all in one place. On top of that, Guesty has the best API documentation I've come across, making it an excellent foundation for anyone looking to build custom solutions on top of their PMS. For anyone considering a switch, Guesty is definitely a top contender. I say this as someone who has spent meaningful time with Smoobu, Hostify, Hostaway, and several others.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

Incredible customer success from Jay and his team. Product that focus on the important features. Higher priced than their competitors but has unmatched quality. We save a lot of time on listing distribution, finance, and listing updates due to their really good connections with the OTAs.

Cons:

There is honestly not a lot of bad things to mention about Guesty. Their focus seem to be switching somewhat to capturing revenue from new add-ons instead of improving existing features.

Reasons for choosing Guesty

Premium product with really good customer success teams.

Reasons for switching to Guesty

They had bad connections to OTAs, bad distribution and update capabilities, hard to build on top of.

Vendor Response

Hi Njål, Thank you for your incredible feedback and for highlighting the work of Jay and our team. We are truly honored to be an essential part of your day-to-day operations and to provide the reliable connections and API documentation you need to grow. We hear your feedback regarding our focus on existing features versus new add-ons; building trust means listening to your needs, and we are committed to ensuring our core platform remains the high-quality foundation your business deserves. We appreciate your recommendation and are excited to continue supporting your success in the short-term rental market. Best regards, The Guesty Customer Experience Team

Replied March 2026

Read More

Susan D.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2026

Going for Guesty

5

We we have overall found that switching to Guesty as our PMS has made our life in our work much easier and more fun. There have been pain points, but we feel that they’ve been solved or that we’ve been assured that they will be. All is good and I feel comfortable recommending it.

Ratings Breakdown

5

Ease of use

4

Value for money

5

Customer support

5

Functionality

Pros:

We have been using Guesty for almost 2 years and I’ve started to take some of the most positives for granted which is a good thing. They are integrated with most of the third parties that I want to be. They have added many of the elements that I was using third-party for like damage insurance. We know at damage insurance to our bookings directly through Guesty instead of through an outside company. We have recently added the accounting module and are getting used to it. Some of the request we’ve made have been upgraded immediately, of which we are most appreciative. The automated response system is excellent and the AI for responses is getting better and better . But if they had to put anything to the top of the list, it would definitely be the responsiveness of Customer Service and our account executive. We get help when we need it and that’s worth everything.

Cons:

What I like least is that our advanced website is not editable simultaneously with the booking engine so there is some extra wor. But we think that this may be solved quite soon.

Reasons for choosing Guesty

We felt that Guesty was more suited to our international needs and for the style of our company. Guesty was also better value.

Reasons for switching to Guesty

We made the switch because Kigo was purchased by Guesty. We did have a lot of other PMS’s market to us and we looked at several. Guesty fit our needs better than anyone else.

Vendor Response

Hi Susan, Thank you for being a valued part of the Guesty community for the past two years and for sharing your detailed feedback. We are thrilled to hear that our integrations, automated response system, and dedicated support from your account executive have made your work easier and more enjoyable. We also appreciate you highlighting the website editing process; please know that we are committed to refining our tools to better support your international needs and simplify your workflow even further. We value the trust you have placed in us and look forward to continuing our partnership. Best regards, The Guesty Customer Experience Team

Replied March 2026

Read More

UQ

Umar Q.

Verified reviewer

Hospitality

Self-Employed

Used daily for less than 6 months

Reviewed May 2026

Best PMS around

5

Overall very satisfied and looking forward to growing my business with the platform and all the future releases.

Ratings Breakdown

5

Ease of use

4

Value for money

5

Customer support

5

Functionality

Pros:

Ease of use, wide range of functionality and constant updates. The tools available in the PMS are as if you were a large operator so no matter where you are in your journey you will always be ready for that next level.

Cons:

The Guesty Connect subscription which i was not aware of when i switched from Hostaway which i feel is just an very expensive added cost.

Reasons for switching to Guesty

Trust Accounting mainly along with along other updated offerings

Vendor Response

Hi Umar, Thank you for sharing your feedback regarding our functionality and the tools we provide to help your business reach the next level. We are glad to hear that Trust Accounting and our constant updates are supporting your journey. We also appreciate your transparency regarding the Guesty Connect subscription as it helps us improve our service. We look forward to growing alongside you and your business. Best regards, The Guesty Customer Experience Team

Replied May 2026

Read More

SS

Samuel S.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Reviewed July 2026

STR owner or manager? I'd recommend Guesty any day of the week

5

The experience has been great and that's why we've been with them for the last 4 years, growing from zero to more than 400 STR listings with them as our PMS partner.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

They fully support us with any questions that we have and they've helped us evolve as a business every step of the way. Their Customer Success managers are great and really want to help you succeed. I recommend with my eyes closed.

Cons:

They offer so many tools and perks (which is honestly really positive), but it can sometimes feel a little bit overwhelming given that they are rolling out so many new product updates that we don't have the operational bandwidth to test them all.

Vendor Response

Hi Samuel, Thank you for taking the time to share your thoughtful feedback with us. We are truly honored by your continued trust over the last four years and are thrilled to have supported your incredible growth from zero to over 400 listings. Partnering with you every step of the way is deeply rewarding for our team, and we remain dedicated to ensuring you always feel supported as your business evolves. We also appreciate your feedback regarding the pace of our product rollouts and are working hard to make exploring new features as seamless and manageable as possible for your operations. Best regards, The Guesty Customer Experience Team

Replied August 2026

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