Haven Connect Software

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About Haven Connect

Haven Connect invented automated list updates so you can put your waitlist purges on auto-pilot. With twice-a-year, one-click updates purges only take 2 hours to complete instead of 60. Additionally, you can send your applicants standardized email, SMS, and letter notifications which include a secure link to update their application and opt-in to remain on the waitlist. And by using Haven Connect's filter feature, Property Managers quickly find what they're looking for instead of scrolling through hundreds of names. Haven Connect also provides a central source of truth for compliance teams by ensuring each application update and all communications are logged. This gives Property Managers peace of mind by knowing their waitlists are always in compliance and audit-f...
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Haven Connect User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 28 reviews

Jennifer

Company size: 10,000+ employees

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

February 2020

Dependable Software

I like HavenConnect for the affordable housing wait list. It's significantly more efficient and way better than use an long listed excel spreadsheet.

Pros

It's user-friendly and easy to understand

Cons

I don't use the star feature, ever. Instead, for affordable housing wait listed applicants, could we have a "PASS" feature, highlighting that this applicant has passed on the apartment, but not yet deactivated? It would be very helpful to have a "pass" feature.

Reasons for switching to Haven Connect

Excel was inefficient.

Desiree

Company size: 201-500 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2020

Great Product

We are able to track the people that are on our waitlists easier and the software tracks the interactions we have. It is an easy experience for applicants.

Pros

It streamlined our waitlists to one platform. We had about 15 properties using different waitlist methods. We are all using Haven Connect and it has helped us find applicants and record our interaction with them.

Cons

We had to work a bit to customize so it could work with our organization. Once customized it worked beautifully.

Eric

Company size: 51-200 employees

Industry: Real Estate

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

February 2020

Haven Connect Review

Overall its easy to use and its time efficient

Pros

The organization of the overall program

Cons

The probability of not having a list backup option just in case something gets erased.

Amy

Company size: 501-1,000 employees

Industry: Real Estate

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

February 2020

A Must Have!

Pros

Working with Haven Connect is a game changer. I love the filter feature. This allows me to quickly find what I am looking for with out having to scroll through 100's of names. The team members at Haven Connect are amazing to work with as well. They answer all my questions in a timely manner and/or help guide me through a process. Thank you!

Cons

The only con would be to make the applicant codes copy and pasteable. When an applicant sets up their account they often just copy and paste the code/number which is not compatible with the system. Then they call us back saying that the code is not valid. Gets frustrating when we have to explain this to someone that does not speak English very well.

Melissa

Company size: 501-1,000 employees

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2020

Great Waiting List Management Software

I love that it is the same easy process for applicants to apply for one or several of our communities. As the administrator, I can easily access all of our waiting lists. The Haven Connect team has been amazing to work with! Outstanding customer service!

Pros

Extremely user friendly software. Very intuitive. Online applications! Alleviates the admin burden of our teams manually logging each application received. Love that it auto records all activities and stores copied of the letters/emails/text messages. Clean looking dashboard. Even with a list of 1000+ names, it doesn't feel overwhelming when we view our waiting lists anymore. Can contact multiple applicants at one time.

Cons

No AMI filter. I understand this is in development so very much looking forward to that! Each user has to create their own templates.

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