I like HavenConnect for the affordable housing wait list. It's significantly more efficient and way better than use an long listed excel spreadsheet.

It's user-friendly and easy to understand

I don't use the star feature, ever. Instead, for affordable housing wait listed applicants, could we have a "PASS" feature, highlighting that this applicant has passed on the apartment, but not yet deactivated? It would be very helpful to have a "pass" feature.

We are able to track the people that are on our waitlists easier and the software tracks the interactions we have. It is an easy experience for applicants.

It streamlined our waitlists to one platform. We had about 15 properties using different waitlist methods. We are all using Haven Connect and it has helped us find applicants and record our interaction with them.

We had to work a bit to customize so it could work with our organization. Once customized it worked beautifully.

Overall its easy to use and its time efficient

The organization of the overall program

The probability of not having a list backup option just in case something gets erased.

Working with Haven Connect is a game changer. I love the filter feature. This allows me to quickly find what I am looking for with out having to scroll through 100's of names. The team members at Haven Connect are amazing to work with as well. They answer all my questions in a timely manner and/or help guide me through a process. Thank you!

The only con would be to make the applicant codes copy and pasteable. When an applicant sets up their account they often just copy and paste the code/number which is not compatible with the system. Then they call us back saying that the code is not valid. Gets frustrating when we have to explain this to someone that does not speak English very well.

I love that it is the same easy process for applicants to apply for one or several of our communities. As the administrator, I can easily access all of our waiting lists. The Haven Connect team has been amazing to work with! Outstanding customer service!

Extremely user friendly software. Very intuitive. Online applications! Alleviates the admin burden of our teams manually logging each application received. Love that it auto records all activities and stores copied of the letters/emails/text messages. Clean looking dashboard. Even with a list of 1000+ names, it doesn't feel overwhelming when we view our waiting lists anymore. Can contact multiple applicants at one time.

No AMI filter. I understand this is in development so very much looking forward to that! Each user has to create their own templates.