--- title: "Hemlane Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Hemlane. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Hemlane is a good fit for you!" source_url: "https://www.softwareadvice.com/property/hemlane-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Property Management Software](https://www.softwareadvice.com/property/rental-property-management-software-comparison/) / [Hemlane](https://www.softwareadvice.com/property/hemlane-profile/) / Hemlane Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/hemlane-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/hemlane-profile/alternatives/) # Hemlane User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 227 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 189 reviews (83%) - 4 stars: 31 reviews (14%) - 3 stars: 4 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 3 reviews (1%) ### Most mentioned pros - All the features are excellent—from marketing tools to tenant onboarding, as well as the tenant help portal, work order management, and year‑end statements - Hemlane provides real estate investors with the perfect pairing of technology capabilities and outstanding people to support you and your tenants. - Overall, we give them high marks and believe with their continued commitment to customer feedback, investment in the platform's capabilities, it will continue to bring greater value to real estate investors and tenants. ### Most mentioned cons - The lack of communication from landlord to tenant no return call or message in 2 months and nothing they do have a 15 dollar a day late fee that’s climbs high - Eg. After you send out a showing appointment request to a client, you cannot send a different showing appointment after canceling the previous one. - Sometimes the instructions when I ask support are not very clear regarding issues I am working through. ## Hemlane customer reviews Showing reviews 1-25 of 227 (page 1). ### PROPERTY MANAGEMENT MADE DOPE - Overall rating: 5/5 - Reviewer: Reike P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Use them! The best choice for a small to medium business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have served the property management and banking industry and have worked on Yardi, App Folio and AIM, Hemlane is hands down the easiest to use with unsurpassed expertise of quality of service. #### Cons Time zone from my location to them, however not their fault. #### Reasons for choosing Hemlane Cost*ease*friendly team*sales presentation #### Reasons for switching to Hemlane Cost and size of properties and ease in use of product. #### Vendor response Thanks, Reike! We’re stoked to be your go-to for property management software (and we’ll work on closing that time zone gap for you 😉). We appreciate the love—glad Hemlane’s ease and friendly team won you over! Replied January 2025 --- ### Hemlane for the win! - Overall rating: 4/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive overall. I was introduced to Hemlane by [sensitive content hidden] (YouTube), a real estate mentor of mine. The more [sensitive content hidden] spoke with [sensitive content hidden], the more I realized that this product was the perfect fit for my small and growing rental business. The product is actually improving over time, quite impressive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The Hemlane software is highly effective and has been a real time saver for me as a small landlord. The price point is very affordable and allows me to scale in size at a reasonable rate. Moreover the interface itself is extremely intuitive and easy to understand. The customer service is simply outstanding, extremely knowledgeable staff that can identify and solve just about any issue/question extremely quickly. #### Cons Maybe not knowing about all the new features and updates. A tutorial or possibly software update announcements with practical examples of the new features might be helpful. As for the scoring metric, 4 stars is a very high rating for me but imho there are always small ways to improve just about anything. #### Reasons for switching to Hemlane I like AppFolio but my PM was a horrible property manager and making more than me at times... --- ### Hemlane software application - Overall rating: 3/5 - Reviewer: Nathaniel G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered The set up is easy and pretty much smooth if you are great with digital online sites and apps. I would suggest Hemlane if you just want to get your rent collected. You are better off getting a professional on your own if you need anything else from them and their are a lot of apps and services out their much cheaper for this . They try to seperate themselves online as a better alternative to ripoff property management companies but they are no better and should not offer upgraded services that they cant stand by. STAY AWAY IN MY OPINION IF YOU NEED MORE THAN RENT COLLECTIONS. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros I like that the software had great reviews online that I now feel are paid for or fake. I lke that they give different opitons. That is the great part about the entire service.I like that you can call someone when you need to resolve and issue. IF you don't agree or want anytype of refund that will email you marketing and send your phone number to voicemails #### Cons They don't give you any type of guidence on how to use the app. You have to figure out everything and that is becasue they hope to mislead landlords in my opinion.They make you get their highest plan in order to inquire ther real estate agent services.They are misleading about their real estate agent services.They require you to get their lockbox and never explain that an agent will not be involved when showing your property.They will not let you remove your payments and will try to charge your bank accounts first to avoid chargebacksThey feel moody and annoyed when you call them about problems or questions. They will not work with you if it is a misunderstanding. #### Reasons for switching to Hemlane I realized they want work out issues. They lost $35.00 a month to keep an dishonest $300. I took time to write out these complaints for a reason and I know this will help somebody. Do your research and ask around with actual people. Some reviews online can be misleading or purchased. --- ### Hemlane is my preferred PM Software. - Overall rating: 5/5 - Reviewer: Jessica A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I really like using Hemlane for our PM software. I've used other systems that initially seemed better because they were more robust. But more options doesn't mean easier, or even useful. Hemlane has what we need and I'm happy to be using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I like most about Hemlane is that it is so user friendly. Not only is the system easy to use, but I can always google a question that directs me to a step-by-step guide in their system I also appreciate that customer service always gets back to me. I know I won't have to chase them down for help. #### Cons The hardest part isn't even really about Hemlane, but rather onboarding a new client. It'd be easier for everyone if I could create the client account and get it all set up. This is especially difficult for overseas clients. #### Reasons for choosing Hemlane We chose Hemlane for a number of reasons: Easier to use, scaled down to what we actually needed, and cost. --- ### 4 stars for now - Overall rating: 4/5 - Reviewer: Becky W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like the software. I'd used it while working with another realto/property manager and found it much more user friendly and able to adapt to the needs of each landlord client and tenant client. However I hadn't experienced the set up process so when I finally took the plung and subscribed to the software, I felt a little abandond by the lack of immediate support availability. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I really like the flexibility of the Hemlane product. It's good to know there are options for the different ways owners provide rentals and services to their tenants. #### Cons That I wasn't able to actually speak with someone. It seems that I could always get a call back from sales when I was initially looking at transitioining to Hemlane, but now that I've committed and set up payment, I can only get answers on set up challenges, by submitting a request and waiting 24 hours for a response, that then asks for more details, and screenshots and wait another 24 hours for another response. When I'm pretty confident, the issue could have been remedied with a 30 minute phone or zoom call. #### Reasons for choosing Hemlane It is more suited for the clients I have, most of them just own a few units and don't need a full spectrum of services, just the basics. However having he full spectrum of options available is certainly a perk for future growth. #### Reasons for switching to Hemlane They have different regulations about the types of banking accounts a property owner can use which made thing more challenging for those clients with a simple ADU or room to rent to track their information. #### Vendor response Thanks for sharing your experience with us, Becky! We love hearing that Hemlane's flexibility has been a good fit for you and your clients. That said, I completely understand how frustrating it can be to go through back-and-forth emails when a quick call could resolve things faster. We do have phone support available Monday–Friday from 9 AM–5 PM PT, where our team can see your account in real-time and assist just like a Zoom call! They can be reached at (415) 417-0314. If there's anything lingering that we can help with, please don't hesitate to give us a call—we’re happy to help. Thanks again for choosing Hemlane! Replied February 2025 --- ### Hemlane User for property management - Overall rating: 5/5 - Reviewer: Christopher W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great. It seems to do everything I need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Tracks my properties. Lease expiration reminders. Tenants pay through portal and you can see who is late. The advertising aspect works well. cost is worth it! #### Cons inability to track income on a bi-weekly schedule. I have many tenants that like paying every two weeks when they get paid. I have to manually override. No app for landlord. #### Reasons for choosing Hemlane price and features that they offered. Good fit #### Vendor response Christopher, thank you so much for taking the time to share your experience! It’s wonderful to hear that Hemlane is making property management easier for you—especially with tracking properties, lease expirations, and tenant payments. We love knowing that it’s a great fit for your needs! That said, we noticed the 1-star rating for customer support, and we’d truly love to understand what happened. Capterra does not share your email, but your experience with us matters and if we dropped the ball somewhere, we want to make it right. If you have a moment, could you reach out to us at support@hemlane.com or give us a call at (415) 417-0314? Just mention this review—we’d be happy to chat and see how we can improve! Looking forward to hearing from you, and thanks again for being a part of Hemlane! Replied February 2025 --- ### New Norm of Property Management - Overall rating: 5/5 - Reviewer: Seulkee L. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very satisfied. I recommend it to any landlords. My rental property was in a different state and that wasn't even an issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used Hemlane for 2.5 years and am very satisfied with its features and services. When I became a first time landlord, Hemlane was a life saver as it streamlined the entire process from advertising to communication with potential renters, background checking, maintenance setup, and all the way to payment setup. The fee is very reasonable too. I can't think of another alternative as I found the services by typical property management teams are extremely overpriced. Their customer service is super good and reliable. Especially, Lacey was very helpful, going extra mile explaining to me about some complex new features that I couldn't understand quickly. I would recommend Hemlane to anyone who's looking for an alternative to typical property management. This should be the new norm of property management! #### Cons Nothing at the moment. I didn't use their repair service coordination because I could handle it with my home warranty myself (only a few cases). --- ### Good service - Overall rating: 5/5 - Reviewer: Yolanda C. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The website is easy to use. I felt safe putting in personal information with there security features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is great good value for money. The website has good features and good security when adding personal information. #### Cons I don't have any bad thing to say. It was mainly easy contacting customer service with my problem. The only bad thing I have to say is I waited longer than I wanted for a response. --- ### Easy to rent and manage - Overall rating: 5/5 - Reviewer: Pratik B. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. All the features are excellent—from marketing tools to tenant onboarding, as well as the tenant help portal, work order management, and year‑end statements #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The user interface is easy to navigate, more cost‑effective than other competitors, and highly beneficial for tenants. #### Cons Support is available through email or chat only, as phone support is not provided. In urgent situations involving a landlord or tenant, a Customer care phone number may be shared to help resolve the issue quickly --- ### Great experience applying, very helpful staff - Overall rating: 5/5 - Reviewer: Carlie R. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good thus far. Happy with them Im the beginning process of applying. Didnt feel pressured or helpless with the application process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy streamline process for applying. Felt like i wasn't just another dollar for them to earn. It made me feel human. #### Cons Had issues originally uploading documents. They helped me troubleshoot and now i have no further issues. --- ### It's like I'm not self-managing - Overall rating: 5/5 - Reviewer: Jay H. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 10 out of 10, recommend quite frequently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Portal is very user friendly for both tenant and landlord, but the best part is the 24/7 North American staffed service coordinators. They rock! #### Cons I wish there were more options to customize expense categories. I don't need nor will never use all that is listed but yet I have to scroll through it all. #### Reasons for choosing Hemlane 24/7 north american staffed service coordinators #### Vendor response Thank you, Jay, for such a glowing review! We’re thrilled to hear you’re enjoying the user-friendly portal and love our 24/7 service coordinators—they’ll be so happy to hear they “rock!” 😊 We appreciate your feedback on customizing expense categories and will pass that along to our product team. It’s customers like you who help us improve every day. Thanks for recommending Hemlane—it means the world to us! Replied February 2025 --- ### Hemlane is what all other property management softwares should be looking to replicate. - Overall rating: 5/5 - Reviewer: Javier P. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am truly delighted with Hemlane software. Its intuitive design and user-friendly interface makes navigation a breeze, substantially simplifying the property management process for me. The remarkable ease of use it offers has brought about significant improvements in the overall efficiency of our property operations. But what sets Hemlane apart is their exceptional customer service, always ready to assist, proactive, and remarkably personable, truly epitomizing what a customer-centric organization should be. Moreover, the positive feedback from our tenants reaffirms our decision. They find the platform incredibly convenient to use, making their interactions with us smoother and more satisfactory. All in all, Hemlane has not only streamlined our processes but also fostered happier relationships with our tenants, which, I believe, is a testament to its top-tier service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Intuitive. Easy for tenants to use. GREAT and I mean GREAT customer service. #### Cons I can't think of any at this time. About 2 years into using the service. #### Reasons for switching to Hemlane I was previously a user of the property management software called Avail. During my time with this service, I encountered a few problems that prompted me to switch. Firstly, the platform was somewhat unstable and exhibited occasional glitches. These technical difficulties sometimes prevented my tenants from logging into their accounts. As you can imagine, this was an inconvenience for all parties involved as it impeded crucial functions such as rent payment and maintenance requests.Additionally, I discovered that the system enabled some crafty tenants to manipulate the rent payment process. Specifically, they were able to appear as if they had paid their rent on time by setting a delayed "withdraw" date. This meant that although it looked like the payment was made on schedule, the money wouldn't actually leave their bank account until a later date, effectively allowing them to pay rent late without any apparent violations.However, I should clarify that my experience with Avail was prior to their acquisition by realtor.com. Following this acquisition, it's entirely possible that significant changes have been made to the platform, including addressing these specific issues. The software could have undergone considerable upgrades and bug fixes that have improved its functionality and reliability, although I cannot confirm this as I have not used Avail since it was purchased by realtor.com. If you're considering using this platform, I'd recommend researching current user re #### Vendor response Thank you so much for taking your time in reviewing us Javier! We love hearing that you have been able to streamline your business and that our support team is able to help foster a positive relationship between you, your tenants, and Hemlane! Replied June 2023 --- ### Hemlane Review - Overall rating: 5/5 - Reviewer: Terrence C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to direct and monitor tenant payments to landlords without needing to have funds go through a trust account. #### Cons Would like the ability to request security deposit returns from landlord to a tenant. Landlords seem to have trouble initiating this on their own. #### Reasons for choosing Hemlane The platform better matched our needs and how we wanted to manage units. #### Vendor response Hi Terrence, Thank you for your feedback! We're so happy to hear that our direct payment system has been a great match for your property management style. It’s always our goal to create a seamless process for landlords and tenants alike. Regarding your suggestion about requesting security deposit returns, we’ve submitted your feedback to our product and design teams for review. We’re always evolving, and insights like yours help us prioritize what matters most to our users. We appreciate your continued support and are here to assist if you need anything further! Replied October 2024 --- ### My perfect rental - Overall rating: 4/5 - Reviewer: Lynn F. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've enjoyed talking to [sensitive content hidden] she is very knowledgeable. And i like the fact of having several places to choose from #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very friendly people and good deals on rentals.I will be happy to finally get a good place to call home. #### Cons Having to do application online lol, bc im old school so kinda still trying to get used to everything being online. --- ### The Best Property Management Software I could find for a start up! - Overall rating: 5/5 - Reviewer: Josiah D. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I had a great educational initial call with the team, have had great support and does what I need it to do for a great price point, especially for starting out. Many of the other companies start out at $150 or more a month and I think I am at about $40 with a couple properties. I like how integrated everything is from marketing to applications, to documents for the lease to the Mangement process. Highly Recommend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent Price point, features, quick support responses, owners and tenants portal, and the ability to add 24/7 repair coordination and late payment mediation. #### Cons A few of the features take a little bit of time to get used to and on the financial reporting as a property manager my clients cannot see all of the financials unless I send it to them or download the report for them so a " all transactions view" would be nice. #### Vendor response Thanks so much, Josiah! We’re thrilled to hear Hemlane has been such a great fit for your startup. Starting out can be challenging, so it’s awesome to know we’ve been able to provide the tools and support you need at a price that works. Your feedback on financial reporting is super valuable, and we’ll pass it along to our team. It’s exciting to see how you’re using Hemlane to manage everything from marketing to tenant management—thank you for recommending us! Replied February 2025 --- ### Hemlane is the best property management software on the market - Overall rating: 5/5 - Reviewer: William D. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Over several years with multiple properties, i have had an excellent experience. I recommend Hemlane to all my family and friends. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hemlane is very user-friendly. It puts a direct line of communication between tenants and landlords that make payments and service requests a breeze. #### Cons I have no negative comments. I have several of my properties managed by Hemlane and I am very happy with the user interface. --- ### Hemlane Review - Overall rating: 5/5 - Reviewer: Brayden K. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have made a few requests that were needed to be fulfilled and it has always been efficient between communication and scheduling #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The quick response from Customer support at anytime of the day. I have made multiple request that needed to be fulfilled and customer support scheduled veru quickly for maintenance. Pinata credit reporting is also a huge plus! #### Cons Not necessarily a con but an app for renter use would be helpful. Emails seem to be constant which tends to fill my email box up. --- ### Impressive turnaround time from customer support team - Overall rating: 4/5 - Reviewer: Cindy Y. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am impressed with the speedy response time from their support team. You will never get stuck. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Reasonable price. Ease of set up. Provides sufficient features required for property management needs and continuous improvement. #### Cons The showing management feature needs improvement. Eg. After you send out a showing appointment request to a client, you cannot send a different showing appointment after canceling the previous one. #### Vendor response Thanks so much for your review. And the good news is that we'll be enhancing our showings feature in the upcoming months. Appreciate your feedback on that! Replied January 2025 --- ### Review of Hemlame (as a landlord) - Overall rating: 5/5 - Reviewer: Tracy P. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Hemlane is still excellent and a step ahead of other self management softwares, because there are efficient maintenance coordination staff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Extremely comprehensive self management portal. Virtual assistants dealing with repairs are also very efficient. #### Cons The invoicing - it does not break down which property's charges. Makes it hard to report each property's expenses. #### Vendor response Thank you, Tracy! We’re glad to hear you find Hemlane efficient. We've passed your feedback on invoicing to the right team to prioritize for future updates! Replied January 2025 --- ### Great customer service - Overall rating: 5/5 - Reviewer: Leslie B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very responsive and attentive to customer needs and the security of the accounts. #### Cons None, the customer service representatives [sensitive content hidden] do everything in their power to assist. --- ### Great Strategic Partner - Overall rating: 5/5 - Reviewer: Theron S. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been positive, I had a few issues with marketing one of my properties and they were able to talk directly to the Zillow team to fix the issue fast. I highly recommend them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The team. When I have a problem, I call and they pick up. They are fantastic! #### Cons I would love to have the financials generate a Schedule E for my CPA. #### Vendor response Thank you, Theron! We're thrilled to hear you’ve had great experiences with our team. Stay tuned—Schedule E will be coming soon! We appreciate your recommendation. Replied January 2025 --- ### Wish we could continue to use Hemlane - Overall rating: 5/5 - Reviewer: Anny N. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly. Great features. Convenience. #### Cons Nothing against Hemlane. Love the concept and experience. But all our properties had issues of some sort with the tenants that was best resolved by an experienced local property manager. #### Vendor response Thank you so much for sharing your experience! We’re really happy to hear that you enjoyed Hemlane's features and found it user-friendly. It sounds like you gave it a great shot, and we completely understand the value of having an experienced local manager when tenant challenges arise. If your situation changes or you ever need our support in the future, don’t hesitate to reach out. Wishing you and your properties all the best – and thank you again for being part of the Hemlane family! Replied November 2024 --- ### Very happy with Hemlane - Overall rating: 5/5 - Reviewer: John D. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been excellent. Very happy with customer service. From the sales, leasing, and tenant management team, everyone has been very responsive and effective in handling all my concerns. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Staff is very responsive and work to resolve any issues. Platform has a lot of features and very good #### Cons Not much that I don't like. Software is sometimes a little difficult to navigate, but it is relatively new to me so it should get easier going forward #### Vendor response Thank you so much for your kind words and for choosing Hemlane! 😊 We’re thrilled to hear that you've had a positive experience with our team and platform. We work hard to make sure all your questions and concerns are addressed, so it’s great to know we’re hitting the mark! We understand that navigating a new platform can be a bit of a learning curve, and we're here to help as you get more comfortable with the features. If there’s ever anything specific you’d like guidance on, don’t hesitate to reach out! Your feedback means a lot to us as we keep working to improve Hemlane for awesome customers like you. Thanks again for sharing your experience – we’re happy to have you on board! 🙌 Replied November 2024 --- ### Hemlane is a crucial "member" of our team. - Overall rating: 5/5 - Reviewer: Pablo G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been phenomenal. Really. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly. Clarity. Practicality. Website layout. Credit reports & Background checks Tool. Responsive customer service. #### Cons Hemlane could have a little more flexibility in the automatic questionnaires prospective tenants receive when they first inquiry. Or we—users—should be able to customize those initial questions. For instance, Hemlane asks whether the inquirer has a "pet." Since service animals are not considered "pets", that question could be misleading when screening someone. While having a service animal is totally fine, some prospective tenants might lie saying they have a service animal when in reality they are actually trying to sneak a pet in. A better question would be: "What animals do you have?" --- ### I love working with Hemlane - Overall rating: 5/5 - Reviewer: Lev M. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience working with Hemlane is great. I recommend it to other Realtors like myself and investors interested in rental properties. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Hemlane platform is easy to use. It helps me manage the properties that I manage for my clients. The best part of Hemlane is the people. From the [sensitive content hidden] to the maintenance coordinators, they are all friendly and helpful. You can tell that they want you to succeed. They respond on weekdays and weekends to make sure all is well. I really enjoy working with Hemlane. #### Cons There is very little that I don't like. I can't think of anything at the moment. #### Vendor response Hi Lev, Thank you for the fantastic review! We’re thrilled to hear that you’ve had such a positive experience with Hemlane, not just with the platform but also with our team. 😊 It means a lot to us that you feel supported and that our team is helping you succeed—weekends included! We appreciate your recommendations to fellow realtors and investors, and we're grateful to be part of your property management journey. If anything comes to mind that could improve your experience further, don’t hesitate to let us know! Thanks again for being part of the Hemlane community! Replied October 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/property/hemlane-profile/reviews/?page=2) --- Hemlane Reviews, Pros and Cons - 2026 Software Advice