--- title: "Hemlane Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Hemlane. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Hemlane is a good fit for you!" source_url: "https://www.softwareadvice.com/property/hemlane-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Property Management Software](https://www.softwareadvice.com/property/rental-property-management-software-comparison/) / [Hemlane](https://www.softwareadvice.com/property/hemlane-profile/) / Hemlane Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/hemlane-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/hemlane-profile/alternatives/) # Hemlane User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 226 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 189 reviews (84%) - 4 stars: 31 reviews (14%) - 3 stars: 4 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (1%) ### Most mentioned pros - All the features are excellent—from marketing tools to tenant onboarding, as well as the tenant help portal, work order management, and year‑end statements - Hemlane provides real estate investors with the perfect pairing of technology capabilities and outstanding people to support you and your tenants. - Overall, we give them high marks and believe with their continued commitment to customer feedback, investment in the platform's capabilities, it will continue to bring greater value to real estate investors and tenants. ### Most mentioned cons - The lack of communication from landlord to tenant no return call or message in 2 months and nothing they do have a 15 dollar a day late fee that’s climbs high - Eg. After you send out a showing appointment request to a client, you cannot send a different showing appointment after canceling the previous one. - Sometimes the instructions when I ask support are not very clear regarding issues I am working through. ## Hemlane customer reviews Showing reviews 1-25 of 226 (page 1). ### Hemlane for Property Manager's - Overall rating: 5/5 - Reviewer: Jesus R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered It is easy to use once it is set up the maintance department is superb and they are constantly taking care of the tenants #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. The office upgrades the software to make it easier for the user to work with #### Cons There are still things that I personally will like to change but I always talk to their office and they had made the change #### Reasons for choosing Hemlane I spoke to [SENSITIVE CONTENT HIDDEN] and after talking to him and guiding me through the process I was sold #### Reasons for switching to Hemlane The maintance department were not as effective as Hemlane --- ### Tried the Rest and Stayed with the Best!!! - Overall rating: 5/5 - Reviewer: Mikayla S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Well thought out from the design of the website and the intuitive access to the different features make it easy to keep track of tenant communication, managing maintenance and repairs, and finding uploaded leases. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the ease of managing our rental homes. My favorite are the automatic emails and notifications when the rents are hitting our account. We are quickly able to scan and tell which leases are coming up for the next 30, 60 and 90 days which makes leasing a breeze. We love the customer service! We are able to call and get someone on the phone right away to answer our questions. We use Hemlane to keep us organized for our 12 rental properties. Self-managing is a breeze with them and we know we can always up the level of support we need anytime we need it. #### Cons I wish they had customer service hours on Saturday. It is so easy to get resolutions with them and also to give feedback. I wish that some of the boxes in which to type text were bigger. Like atleast this size instead of the smaller size. #### Reasons for choosing Hemlane best overall product with integration of the financial, property management, work orders, and lease and product organization. #### Reasons for switching to Hemlane Poor customer service, difficulty with problem solving, not intuitive for our families in filling out information. Poor overall experience. --- ### Hemlane software application - Overall rating: 3/5 - Reviewer: Nathaniel G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered The set up is easy and pretty much smooth if you are great with digital online sites and apps. I would suggest Hemlane if you just want to get your rent collected. You are better off getting a professional on your own if you need anything else from them and their are a lot of apps and services out their much cheaper for this . They try to seperate themselves online as a better alternative to ripoff property management companies but they are no better and should not offer upgraded services that they cant stand by. STAY AWAY IN MY OPINION IF YOU NEED MORE THAN RENT COLLECTIONS. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros I like that the software had great reviews online that I now feel are paid for or fake. I lke that they give different opitons. That is the great part about the entire service.I like that you can call someone when you need to resolve and issue. IF you don't agree or want anytype of refund that will email you marketing and send your phone number to voicemails #### Cons They don't give you any type of guidence on how to use the app. You have to figure out everything and that is becasue they hope to mislead landlords in my opinion.They make you get their highest plan in order to inquire ther real estate agent services.They are misleading about their real estate agent services.They require you to get their lockbox and never explain that an agent will not be involved when showing your property.They will not let you remove your payments and will try to charge your bank accounts first to avoid chargebacksThey feel moody and annoyed when you call them about problems or questions. They will not work with you if it is a misunderstanding. #### Reasons for switching to Hemlane I realized they want work out issues. They lost $35.00 a month to keep an dishonest $300. I took time to write out these complaints for a reason and I know this will help somebody. Do your research and ask around with actual people. Some reviews online can be misleading or purchased. --- ### Hemlane for the win! - Overall rating: 4/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive overall. I was introduced to Hemlane by [sensitive content hidden] (YouTube), a real estate mentor of mine. The more [sensitive content hidden] spoke with [sensitive content hidden], the more I realized that this product was the perfect fit for my small and growing rental business. The product is actually improving over time, quite impressive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The Hemlane software is highly effective and has been a real time saver for me as a small landlord. The price point is very affordable and allows me to scale in size at a reasonable rate. Moreover the interface itself is extremely intuitive and easy to understand. The customer service is simply outstanding, extremely knowledgeable staff that can identify and solve just about any issue/question extremely quickly. #### Cons Maybe not knowing about all the new features and updates. A tutorial or possibly software update announcements with practical examples of the new features might be helpful. As for the scoring metric, 4 stars is a very high rating for me but imho there are always small ways to improve just about anything. #### Reasons for switching to Hemlane I like AppFolio but my PM was a horrible property manager and making more than me at times... --- ### Hemlane is my preferred PM Software. - Overall rating: 5/5 - Reviewer: Jessica A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I really like using Hemlane for our PM software. I've used other systems that initially seemed better because they were more robust. But more options doesn't mean easier, or even useful. Hemlane has what we need and I'm happy to be using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I like most about Hemlane is that it is so user friendly. Not only is the system easy to use, but I can always google a question that directs me to a step-by-step guide in their system I also appreciate that customer service always gets back to me. I know I won't have to chase them down for help. #### Cons The hardest part isn't even really about Hemlane, but rather onboarding a new client. It'd be easier for everyone if I could create the client account and get it all set up. This is especially difficult for overseas clients. #### Reasons for choosing Hemlane We chose Hemlane for a number of reasons: Easier to use, scaled down to what we actually needed, and cost. --- ### 4 stars for now - Overall rating: 4/5 - Reviewer: Becky W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like the software. I'd used it while working with another realto/property manager and found it much more user friendly and able to adapt to the needs of each landlord client and tenant client. However I hadn't experienced the set up process so when I finally took the plung and subscribed to the software, I felt a little abandond by the lack of immediate support availability. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I really like the flexibility of the Hemlane product. It's good to know there are options for the different ways owners provide rentals and services to their tenants. #### Cons That I wasn't able to actually speak with someone. It seems that I could always get a call back from sales when I was initially looking at transitioining to Hemlane, but now that I've committed and set up payment, I can only get answers on set up challenges, by submitting a request and waiting 24 hours for a response, that then asks for more details, and screenshots and wait another 24 hours for another response. When I'm pretty confident, the issue could have been remedied with a 30 minute phone or zoom call. #### Reasons for choosing Hemlane It is more suited for the clients I have, most of them just own a few units and don't need a full spectrum of services, just the basics. However having he full spectrum of options available is certainly a perk for future growth. #### Reasons for switching to Hemlane They have different regulations about the types of banking accounts a property owner can use which made thing more challenging for those clients with a simple ADU or room to rent to track their information. #### Vendor response Thanks for sharing your experience with us, Becky! We love hearing that Hemlane's flexibility has been a good fit for you and your clients. That said, I completely understand how frustrating it can be to go through back-and-forth emails when a quick call could resolve things faster. We do have phone support available Monday–Friday from 9 AM–5 PM PT, where our team can see your account in real-time and assist just like a Zoom call! They can be reached at (415) 417-0314. If there's anything lingering that we can help with, please don't hesitate to give us a call—we’re happy to help. Thanks again for choosing Hemlane! Replied February 2025 --- ### Hemlane User for property management - Overall rating: 5/5 - Reviewer: Christopher W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great. It seems to do everything I need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Tracks my properties. Lease expiration reminders. Tenants pay through portal and you can see who is late. The advertising aspect works well. cost is worth it! #### Cons inability to track income on a bi-weekly schedule. I have many tenants that like paying every two weeks when they get paid. I have to manually override. No app for landlord. #### Reasons for choosing Hemlane price and features that they offered. Good fit #### Vendor response Christopher, thank you so much for taking the time to share your experience! It’s wonderful to hear that Hemlane is making property management easier for you—especially with tracking properties, lease expirations, and tenant payments. We love knowing that it’s a great fit for your needs! That said, we noticed the 1-star rating for customer support, and we’d truly love to understand what happened. Capterra does not share your email, but your experience with us matters and if we dropped the ball somewhere, we want to make it right. If you have a moment, could you reach out to us at support@hemlane.com or give us a call at (415) 417-0314? Just mention this review—we’d be happy to chat and see how we can improve! Looking forward to hearing from you, and thanks again for being a part of Hemlane! Replied February 2025 --- ### New Norm of Property Management - Overall rating: 5/5 - Reviewer: Seulkee L. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very satisfied. I recommend it to any landlords. My rental property was in a different state and that wasn't even an issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used Hemlane for 2.5 years and am very satisfied with its features and services. When I became a first time landlord, Hemlane was a life saver as it streamlined the entire process from advertising to communication with potential renters, background checking, maintenance setup, and all the way to payment setup. The fee is very reasonable too. I can't think of another alternative as I found the services by typical property management teams are extremely overpriced. Their customer service is super good and reliable. Especially, Lacey was very helpful, going extra mile explaining to me about some complex new features that I couldn't understand quickly. I would recommend Hemlane to anyone who's looking for an alternative to typical property management. This should be the new norm of property management! #### Cons Nothing at the moment. I didn't use their repair service coordination because I could handle it with my home warranty myself (only a few cases). --- ### Good service - Overall rating: 5/5 - Reviewer: Yolanda C. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The website is easy to use. I felt safe putting in personal information with there security features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is great good value for money. The website has good features and good security when adding personal information. #### Cons I don't have any bad thing to say. It was mainly easy contacting customer service with my problem. The only bad thing I have to say is I waited longer than I wanted for a response. --- ### Easy to rent and manage - Overall rating: 5/5 - Reviewer: Pratik B. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. All the features are excellent—from marketing tools to tenant onboarding, as well as the tenant help portal, work order management, and year‑end statements #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The user interface is easy to navigate, more cost‑effective than other competitors, and highly beneficial for tenants. #### Cons Support is available through email or chat only, as phone support is not provided. In urgent situations involving a landlord or tenant, a Customer care phone number may be shared to help resolve the issue quickly --- ### It's like I'm not self-managing - Overall rating: 5/5 - Reviewer: Jay H. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 10 out of 10, recommend quite frequently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Portal is very user friendly for both tenant and landlord, but the best part is the 24/7 North American staffed service coordinators. They rock! #### Cons I wish there were more options to customize expense categories. I don't need nor will never use all that is listed but yet I have to scroll through it all. #### Reasons for choosing Hemlane 24/7 north american staffed service coordinators #### Vendor response Thank you, Jay, for such a glowing review! We’re thrilled to hear you’re enjoying the user-friendly portal and love our 24/7 service coordinators—they’ll be so happy to hear they “rock!” 😊 We appreciate your feedback on customizing expense categories and will pass that along to our product team. It’s customers like you who help us improve every day. Thanks for recommending Hemlane—it means the world to us! Replied February 2025 --- ### Eliminate Steps in your Management Process - Overall rating: 5/5 - Reviewer: Laura P. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The Hemlane platform has eliminated steps in the management process, allowing for improved communication between landlords and tenants. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is user-friendly, and innovative. #### Cons The 3 to 5-day waiting period for payments to settle. Meanwhile, I'm sure technology will be available soon to expedite this process. #### Reasons for switching to Hemlane Rent payments are paid directly to the landlord from the tenant. #### Vendor response Thank you, Laura! We’re thrilled Hemlane has helped streamline your management process. We're exploring ways to make payment processing as fast and secure as possible for future enhancements! Replied January 2025 --- ### Hemlane review - Overall rating: 5/5 - Reviewer: Carol H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly and support staff is always ready and willing to assist when needed #### Cons Nothing at this time. We just adopted this payment portal for our property management side of our real estate business. It's workin great thus far. #### Reasons for switching to Hemlane One of our Real Estate Agents have been using Hemlane for a few years and recommended it #### Vendor response Thank you for taking the time to share your experience! We’re glad to hear that Hemlane has been user-friendly and that our support team has been ready to assist whenever needed. It’s great to know the payment portal is working well for your property management side so far. If you need anything or have questions as you continue using Hemlane, don’t hesitate to reach out. Thanks again for choosing Hemlane! Replied October 2024 --- ### Great all in one platform for listing rentals and property managament - Overall rating: 5/5 - Reviewer: Aries P. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good definitely has given me a leg up on the competition chicagos rental market is very competetive #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Support is very fast really like using the platform I like that it posts ads on all platforms I enjoy using hemlane. #### Cons Sometimes the website is a bit slow to uses, I wish that under my zillows ads it lists my brokage instead of hemlane. --- ### The Best Property Management Software I could find for a start up! - Overall rating: 5/5 - Reviewer: Josiah D. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I had a great educational initial call with the team, have had great support and does what I need it to do for a great price point, especially for starting out. Many of the other companies start out at $150 or more a month and I think I am at about $40 with a couple properties. I like how integrated everything is from marketing to applications, to documents for the lease to the Mangement process. Highly Recommend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent Price point, features, quick support responses, owners and tenants portal, and the ability to add 24/7 repair coordination and late payment mediation. #### Cons A few of the features take a little bit of time to get used to and on the financial reporting as a property manager my clients cannot see all of the financials unless I send it to them or download the report for them so a " all transactions view" would be nice. #### Vendor response Thanks so much, Josiah! We’re thrilled to hear Hemlane has been such a great fit for your startup. Starting out can be challenging, so it’s awesome to know we’ve been able to provide the tools and support you need at a price that works. Your feedback on financial reporting is super valuable, and we’ll pass it along to our team. It’s exciting to see how you’re using Hemlane to manage everything from marketing to tenant management—thank you for recommending us! Replied February 2025 --- ### Great experience - Overall rating: 5/5 - Reviewer: Gary G. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I'm very satisfied with being apart of the experience you guys seem to take great pride in serving the customers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really love the fast response through email you guys really make me feel like I'm appreciated and take my needs with a since of urgency #### Cons I would really love a contact number to reach out to to better service my needs because the email is great all but a number would really help --- ### Hemlane is the best property management software on the market - Overall rating: 5/5 - Reviewer: William D. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Over several years with multiple properties, i have had an excellent experience. I recommend Hemlane to all my family and friends. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hemlane is very user-friendly. It puts a direct line of communication between tenants and landlords that make payments and service requests a breeze. #### Cons I have no negative comments. I have several of my properties managed by Hemlane and I am very happy with the user interface. --- ### Highly recommend Hemlane! - Overall rating: 5/5 - Reviewer: Tami C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OUTSTANDING - The few times we have contacted support for primarily training questions we get a prompt and accurate response! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RELIABLE! Been using the system for 3+ years and haven NEVER had an access issue or system issue preventing us from executing the required business activities. #### Cons I have no cons. We've suggested some enhancements but nothing prevents us from running our business as required. #### Vendor response Thank you, Tami! We’re thrilled to have been a reliable partner for you over the years. Your feedback on enhancements is greatly appreciated, and we’re always here to help with any training or support you need! Replied January 2025 --- ### Worth a try with self managing - Overall rating: 5/5 - Reviewer: John B. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with Hemlane has been awesome. Its easy to collect rent, manage maintenance and share documents with tenants. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was apprehensive about self managing multiple out of state properties but Hemlane has eased my anxiety. Easy to set up and use. Customer service is excellent so I don't feel like I'm going at this alone. #### Cons Response time on maintenance with Hemlane's chosen vendor could have been better. But I will still continue to use Hemlane. --- ### Hemlane user - Overall rating: 4/5 - Reviewer: Diana W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Satisfied, I have peace of mind with my properties listed for rent & occupied ones. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the flexibility of the platform for prospects, tenants & the organization of it. I like the automated messages, showing reminders & presets. #### Cons I cannot reschedule or cancel then schedule showings, I cannot see all my property inquiries together for all my properties. Hemlane does not put enough emphasis when messaging clients about showings that they must confirm! #### Vendor response Diana - Thanks so much for your review. We are enhancing the "schedule showing" functionality and cannot wait to share that with you. Replied January 2025 --- ### Payment processor assistance - Overall rating: 5/5 - Reviewer: Carl P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We had a tenant attempt to rescind a payment on their side, which our bank naturally blocked. This triggered the normal security precautions, but would have shut down our payment processing throughout the next billing cycle. [sensitive content hidden] saved the day; it is not hyperbole to say [sensitive content hidden] saved me tens of hours of work and tens of thousands of dollars. Thank you, [sensitive content hidden]. I owe you one! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is timely and precise. The transparency of my customer service was unmatched and honestly a level of helpful I have never experienced anywhere else #### Cons I am not confused about the payment processing safety trigger, however, I am confused how a tenant’s misuse caused my ability to receive payment to be put on pause. The tenant is contractually obligated to pay the lessor and at no point should ever have the ability to rescind a payment after submittal. I have the ability to refund the tenant and would naturally go through my own accounting to deem if a refund was warranted or not. The fact one tenant being an idiot can crash my system is odd. #### Vendor response Thank you for your detailed feedback, Carl! We’re so glad to hear that our customer service team was able to provide precise and timely support during a challenging situation. We understand how frustrating payment disruptions can be and appreciate your insights on improving the process. Your kind words motivate us to continue delivering exceptional support. If there’s anything else we can assist you with, please don’t hesitate to reach out to our team. Replied January 2025 --- ### Feedback Review - Overall rating: 5/5 - Reviewer: Darce S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good, I have used most phases over the years. I like that its customizable to your needs and doesnt keep you locked in to one service level. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One stop shop for all things "Landlording" #### Cons That there is no app for Hemlane. Albeit minor it impacts professionals who are moving fast. #### Vendor response Thanks so much for your feedback! We’re thrilled to hear Hemlane is your go-to for all things “landlording.” It’s great to know that the flexibility we’ve built into the platform works well for you and your specific needs! We completely understand how helpful an app would be, especially when you’re on the move. Making Hemlane even more accessible is something we’re keeping in mind as we continue to evolve. Thanks again for sharing your experience and for being a part of Hemlane – we’re here anytime you need us! Replied November 2024 --- ### Thank you [sensitive content hidden]!) - Overall rating: 5/5 - Reviewer: Jason R. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Really good. Lots to explore. I have already attended a webinar discussing self management. Thanks to[sensitive content hidden] etc.) I have now progressed to self management of my out of state property several months ahead of schedule. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] the Manager and [sensitive content hidden] at Support were both fantastic. I was in a very sticky situation with my Property Manager who was terrible, and wasn't doing her job. It took quite a few phone calls over several weeks to fix the situation, that required some finesse, and [sensitive content hidden] were up to the job! Thank you so much. #### Cons Really not too much. I liked the webinar about self management. I don't know if I would trust all potential renters to return the property key 100% of the time, and not damage the property in any way (I know, very conservative approach), but I am open to learning more. #### Vendor response Thank you for sharing your journey with Hemlane! We're thrilled that our team could help you navigate through such a tricky situation with your property manager—it sounds like it took some serious finesse, and we’re so glad we could be part of the solution! 🎉 We love hearing that you enjoyed the self-management webinar, and it’s awesome that you’re ahead of schedule with your property. If you’re ever looking for more tips or strategies, we’re always here to help you feel confident every step of the way! There’s definitely a lot to explore with Hemlane, and we’re excited to see you continue progressing on your self-management journey. Thanks again for trusting us with your property, and we’re always just a call (or webinar!) away if you need anything else! Replied October 2024 --- ### Hemlane is good for the price - Overall rating: 5/5 - Reviewer: Stanley W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is pretty easy to use. Automatic billing and #### Cons Do not know how to customize application. for tenant. Do not know how to split utility bill between tenants in a building #### Vendor response Hi Stanley, thank you so much for leaving us a review. We appreciate the feedback you provided in regards to splitting the utility bills between the tenants, we will keep this in mind as we continue to improve our services! Replied September 2023 --- ### Hemlane is a crucial "member" of our team. - Overall rating: 5/5 - Reviewer: Pablo G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been phenomenal. Really. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly. Clarity. Practicality. Website layout. Credit reports & Background checks Tool. Responsive customer service. #### Cons Hemlane could have a little more flexibility in the automatic questionnaires prospective tenants receive when they first inquiry. Or we—users—should be able to customize those initial questions. For instance, Hemlane asks whether the inquirer has a "pet." Since service animals are not considered "pets", that question could be misleading when screening someone. While having a service animal is totally fine, some prospective tenants might lie saying they have a service animal when in reality they are actually trying to sneak a pet in. A better question would be: "What animals do you have?" ## More reviews [Next reviews](https://www.softwareadvice.com/property/hemlane-profile/reviews/?page=2) --- Hemlane Reviews, Pros and Cons - 2026 Software Advice