--- title: "Hemlane Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Hemlane. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Hemlane is a good fit for you!" source_url: "https://www.softwareadvice.com/property/hemlane-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Property Management Software](https://www.softwareadvice.com/property/rental-property-management-software-comparison/) / [Hemlane](https://www.softwareadvice.com/property/hemlane-profile/) / Hemlane Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/hemlane-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/hemlane-profile/alternatives/) # Hemlane User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 226 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 189 reviews (84%) - 4 stars: 31 reviews (14%) - 3 stars: 4 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (1%) ### Most mentioned pros - All the features are excellent—from marketing tools to tenant onboarding, as well as the tenant help portal, work order management, and year‑end statements - Hemlane provides real estate investors with the perfect pairing of technology capabilities and outstanding people to support you and your tenants. - Overall, we give them high marks and believe with their continued commitment to customer feedback, investment in the platform's capabilities, it will continue to bring greater value to real estate investors and tenants. ### Most mentioned cons - The lack of communication from landlord to tenant no return call or message in 2 months and nothing they do have a 15 dollar a day late fee that’s climbs high - Eg. After you send out a showing appointment request to a client, you cannot send a different showing appointment after canceling the previous one. - Sometimes the instructions when I ask support are not very clear regarding issues I am working through. ## Hemlane customer reviews Showing reviews 1-25 of 226 (page 1). ### Hemlane for Property Manager's - Overall rating: 5/5 - Reviewer: Jesus R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered It is easy to use once it is set up the maintance department is superb and they are constantly taking care of the tenants #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. The office upgrades the software to make it easier for the user to work with #### Cons There are still things that I personally will like to change but I always talk to their office and they had made the change #### Reasons for choosing Hemlane I spoke to [SENSITIVE CONTENT HIDDEN] and after talking to him and guiding me through the process I was sold #### Reasons for switching to Hemlane The maintance department were not as effective as Hemlane --- ### Tried the Rest and Stayed with the Best!!! - Overall rating: 5/5 - Reviewer: Mikayla S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Well thought out from the design of the website and the intuitive access to the different features make it easy to keep track of tenant communication, managing maintenance and repairs, and finding uploaded leases. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the ease of managing our rental homes. My favorite are the automatic emails and notifications when the rents are hitting our account. We are quickly able to scan and tell which leases are coming up for the next 30, 60 and 90 days which makes leasing a breeze. We love the customer service! We are able to call and get someone on the phone right away to answer our questions. We use Hemlane to keep us organized for our 12 rental properties. Self-managing is a breeze with them and we know we can always up the level of support we need anytime we need it. #### Cons I wish they had customer service hours on Saturday. It is so easy to get resolutions with them and also to give feedback. I wish that some of the boxes in which to type text were bigger. Like atleast this size instead of the smaller size. #### Reasons for choosing Hemlane best overall product with integration of the financial, property management, work orders, and lease and product organization. #### Reasons for switching to Hemlane Poor customer service, difficulty with problem solving, not intuitive for our families in filling out information. Poor overall experience. --- ### Hemlane software application - Overall rating: 3/5 - Reviewer: Nathaniel G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered The set up is easy and pretty much smooth if you are great with digital online sites and apps. I would suggest Hemlane if you just want to get your rent collected. You are better off getting a professional on your own if you need anything else from them and their are a lot of apps and services out their much cheaper for this . They try to seperate themselves online as a better alternative to ripoff property management companies but they are no better and should not offer upgraded services that they cant stand by. STAY AWAY IN MY OPINION IF YOU NEED MORE THAN RENT COLLECTIONS. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros I like that the software had great reviews online that I now feel are paid for or fake. I lke that they give different opitons. That is the great part about the entire service.I like that you can call someone when you need to resolve and issue. IF you don't agree or want anytype of refund that will email you marketing and send your phone number to voicemails #### Cons They don't give you any type of guidence on how to use the app. You have to figure out everything and that is becasue they hope to mislead landlords in my opinion.They make you get their highest plan in order to inquire ther real estate agent services.They are misleading about their real estate agent services.They require you to get their lockbox and never explain that an agent will not be involved when showing your property.They will not let you remove your payments and will try to charge your bank accounts first to avoid chargebacksThey feel moody and annoyed when you call them about problems or questions. They will not work with you if it is a misunderstanding. #### Reasons for switching to Hemlane I realized they want work out issues. They lost $35.00 a month to keep an dishonest $300. I took time to write out these complaints for a reason and I know this will help somebody. Do your research and ask around with actual people. Some reviews online can be misleading or purchased. --- ### Hemlane for the win! - Overall rating: 4/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive overall. I was introduced to Hemlane by [sensitive content hidden] (YouTube), a real estate mentor of mine. The more [sensitive content hidden] spoke with [sensitive content hidden], the more I realized that this product was the perfect fit for my small and growing rental business. The product is actually improving over time, quite impressive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The Hemlane software is highly effective and has been a real time saver for me as a small landlord. The price point is very affordable and allows me to scale in size at a reasonable rate. Moreover the interface itself is extremely intuitive and easy to understand. The customer service is simply outstanding, extremely knowledgeable staff that can identify and solve just about any issue/question extremely quickly. #### Cons Maybe not knowing about all the new features and updates. A tutorial or possibly software update announcements with practical examples of the new features might be helpful. As for the scoring metric, 4 stars is a very high rating for me but imho there are always small ways to improve just about anything. #### Reasons for switching to Hemlane I like AppFolio but my PM was a horrible property manager and making more than me at times... --- ### 4 stars for now - Overall rating: 4/5 - Reviewer: Becky W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like the software. I'd used it while working with another realto/property manager and found it much more user friendly and able to adapt to the needs of each landlord client and tenant client. However I hadn't experienced the set up process so when I finally took the plung and subscribed to the software, I felt a little abandond by the lack of immediate support availability. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I really like the flexibility of the Hemlane product. It's good to know there are options for the different ways owners provide rentals and services to their tenants. #### Cons That I wasn't able to actually speak with someone. It seems that I could always get a call back from sales when I was initially looking at transitioining to Hemlane, but now that I've committed and set up payment, I can only get answers on set up challenges, by submitting a request and waiting 24 hours for a response, that then asks for more details, and screenshots and wait another 24 hours for another response. When I'm pretty confident, the issue could have been remedied with a 30 minute phone or zoom call. #### Reasons for choosing Hemlane It is more suited for the clients I have, most of them just own a few units and don't need a full spectrum of services, just the basics. However having he full spectrum of options available is certainly a perk for future growth. #### Reasons for switching to Hemlane They have different regulations about the types of banking accounts a property owner can use which made thing more challenging for those clients with a simple ADU or room to rent to track their information. #### Vendor response Thanks for sharing your experience with us, Becky! We love hearing that Hemlane's flexibility has been a good fit for you and your clients. That said, I completely understand how frustrating it can be to go through back-and-forth emails when a quick call could resolve things faster. We do have phone support available Monday–Friday from 9 AM–5 PM PT, where our team can see your account in real-time and assist just like a Zoom call! They can be reached at (415) 417-0314. If there's anything lingering that we can help with, please don't hesitate to give us a call—we’re happy to help. Thanks again for choosing Hemlane! Replied February 2025 --- ### Hemlane is my preferred PM Software. - Overall rating: 5/5 - Reviewer: Jessica A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I really like using Hemlane for our PM software. I've used other systems that initially seemed better because they were more robust. But more options doesn't mean easier, or even useful. Hemlane has what we need and I'm happy to be using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I like most about Hemlane is that it is so user friendly. Not only is the system easy to use, but I can always google a question that directs me to a step-by-step guide in their system I also appreciate that customer service always gets back to me. I know I won't have to chase them down for help. #### Cons The hardest part isn't even really about Hemlane, but rather onboarding a new client. It'd be easier for everyone if I could create the client account and get it all set up. This is especially difficult for overseas clients. #### Reasons for choosing Hemlane We chose Hemlane for a number of reasons: Easier to use, scaled down to what we actually needed, and cost. --- ### Hemlane User for property management - Overall rating: 5/5 - Reviewer: Christopher W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great. It seems to do everything I need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Tracks my properties. Lease expiration reminders. Tenants pay through portal and you can see who is late. The advertising aspect works well. cost is worth it! #### Cons inability to track income on a bi-weekly schedule. I have many tenants that like paying every two weeks when they get paid. I have to manually override. No app for landlord. #### Reasons for choosing Hemlane price and features that they offered. Good fit #### Vendor response Christopher, thank you so much for taking the time to share your experience! It’s wonderful to hear that Hemlane is making property management easier for you—especially with tracking properties, lease expirations, and tenant payments. We love knowing that it’s a great fit for your needs! That said, we noticed the 1-star rating for customer support, and we’d truly love to understand what happened. Capterra does not share your email, but your experience with us matters and if we dropped the ball somewhere, we want to make it right. If you have a moment, could you reach out to us at support@hemlane.com or give us a call at (415) 417-0314? Just mention this review—we’d be happy to chat and see how we can improve! Looking forward to hearing from you, and thanks again for being a part of Hemlane! Replied February 2025 --- ### New Norm of Property Management - Overall rating: 5/5 - Reviewer: Seulkee L. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very satisfied. I recommend it to any landlords. My rental property was in a different state and that wasn't even an issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used Hemlane for 2.5 years and am very satisfied with its features and services. When I became a first time landlord, Hemlane was a life saver as it streamlined the entire process from advertising to communication with potential renters, background checking, maintenance setup, and all the way to payment setup. The fee is very reasonable too. I can't think of another alternative as I found the services by typical property management teams are extremely overpriced. Their customer service is super good and reliable. Especially, Lacey was very helpful, going extra mile explaining to me about some complex new features that I couldn't understand quickly. I would recommend Hemlane to anyone who's looking for an alternative to typical property management. This should be the new norm of property management! #### Cons Nothing at the moment. I didn't use their repair service coordination because I could handle it with my home warranty myself (only a few cases). --- ### Good service - Overall rating: 5/5 - Reviewer: Yolanda C. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The website is easy to use. I felt safe putting in personal information with there security features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is great good value for money. The website has good features and good security when adding personal information. #### Cons I don't have any bad thing to say. It was mainly easy contacting customer service with my problem. The only bad thing I have to say is I waited longer than I wanted for a response. --- ### Easy to rent and manage - Overall rating: 5/5 - Reviewer: Pratik B. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. All the features are excellent—from marketing tools to tenant onboarding, as well as the tenant help portal, work order management, and year‑end statements #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The user interface is easy to navigate, more cost‑effective than other competitors, and highly beneficial for tenants. #### Cons Support is available through email or chat only, as phone support is not provided. In urgent situations involving a landlord or tenant, a Customer care phone number may be shared to help resolve the issue quickly --- ### Eliminate Steps in your Management Process - Overall rating: 5/5 - Reviewer: Laura P. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The Hemlane platform has eliminated steps in the management process, allowing for improved communication between landlords and tenants. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is user-friendly, and innovative. #### Cons The 3 to 5-day waiting period for payments to settle. Meanwhile, I'm sure technology will be available soon to expedite this process. #### Reasons for switching to Hemlane Rent payments are paid directly to the landlord from the tenant. #### Vendor response Thank you, Laura! We’re thrilled Hemlane has helped streamline your management process. We're exploring ways to make payment processing as fast and secure as possible for future enhancements! Replied January 2025 --- ### Great Property Management Platform! - Overall rating: 5/5 - Reviewer: Jamie L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its going well so far! [sensitive content hidden] great working with Logan to understand the platform and get educated before registering. Seems to have the functionality I need with products and price points that are very competitive. Biggest wish is for the App version to make it a little more mobile friendly. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Hemlane is quite intuitive to use and very simple once you have done a task once. Very handy in collecting rent and tracking payment status / back money owed #### Cons I would love for there to be an App version of Hemlane so I can easily manage my properties from my phone and allow tenants to access it easier. I am finding that prospective tenants are hesitant to apply if they have to log in and do it through a browser. #### Reasons for choosing Hemlane Best value as it has all of the features - property management, maintenance coordination, processing payments, managing listings and applicants, etc. A one stop shop #### Vendor response Thank you for the wonderful review! We’re so glad you’re finding Hemlane easy to use and helpful for keeping your rent collection and payments on track. 🎉 It’s great to hear Logan could support you in getting started, and we’re thrilled you’re finding value in the all-in-one features we offer! We totally understand the convenience of an app and appreciate you sharing that feedback. Mobile accessibility is definitely something we’re keeping in mind as we continue to grow, so stay tuned! Thanks for choosing Hemlane – we’re excited to be part of your property management journey and are always here if you need anything! 😊 Replied November 2024 --- ### Hemlane Review - Overall rating: 5/5 - Reviewer: Terrence C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to direct and monitor tenant payments to landlords without needing to have funds go through a trust account. #### Cons Would like the ability to request security deposit returns from landlord to a tenant. Landlords seem to have trouble initiating this on their own. #### Reasons for choosing Hemlane The platform better matched our needs and how we wanted to manage units. #### Vendor response Hi Terrence, Thank you for your feedback! We're so happy to hear that our direct payment system has been a great match for your property management style. It’s always our goal to create a seamless process for landlords and tenants alike. Regarding your suggestion about requesting security deposit returns, we’ve submitted your feedback to our product and design teams for review. We’re always evolving, and insights like yours help us prioritize what matters most to our users. We appreciate your continued support and are here to assist if you need anything further! Replied October 2024 --- ### Hemlane: Userfriendly, and great customer service - Overall rating: 5/5 - Reviewer: Karla S. - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From the beginning they have answer fast, called me back fast, helped me troubleshoot fast, its been awesome! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How responsive the company is, and how user friendly the website is #### Cons there is no move in move out inspection assistance #### Reasons for switching to Hemlane its too expensive so i switched to a company i was recommend #### Vendor response Hi Karla, Thank you so much for your wonderful review! We're delighted to hear that you've found Hemlane both user-friendly and backed by responsive customer service—our team takes pride in providing fast and helpful support. 😊 We’ve taken note of your suggestion about move-in/move-out inspection assistance and have submitted your feedback to our product and design teams. In the meantime, feel free to check out our customizable templates that might help with inspections here: https://docs.google.com/document/d/1MMNC64Usfgk2H9s8jsDZgzav2DYBhYSts4CPHKfV0fQ/copy We’re excited to continue supporting you and look forward to making your experience even better! Replied October 2024 --- ### 1yr with Hemlane - Overall rating: 4/5 - Reviewer: Jubril B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Definitely a good experience. No hard feelings yet or whatsoever. I signed up for the essential package on one property and basic on another #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Unique management style that i wanted to try out. They do all the bookings, showings and recommendations for your final selection. #### Cons The repeated cliche correspondence after people apply to properties. I think it should be made more personable to each induvial application's situation --- ### My perfect rental - Overall rating: 4/5 - Reviewer: Lynn F. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've enjoyed talking to [sensitive content hidden] she is very knowledgeable. And i like the fact of having several places to choose from #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very friendly people and good deals on rentals.I will be happy to finally get a good place to call home. #### Cons Having to do application online lol, bc im old school so kinda still trying to get used to everything being online. --- ### Good Communication - Overall rating: 5/5 - Reviewer: Paul R. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall 3+ years know using hemlane, I love that it simplifies my operations, and really as is good as I set it up to be. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fast communication, and many different subscription models that fit each landlord and property individually. #### Cons Sometimes the instructions when I ask support are not very clear regarding issues I am working through. --- ### Hemlane is your One Stop Shop for all things Property Management - Overall rating: 4/5 - Reviewer: Emma K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we are so glad to have one place to handle all things property management. We love that they even help in posting vacancies, providing templates, etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I love that all contact and payments with tenants is housed in one place. It really streamlines the process and has ease of use. #### Cons We have had issues attaching our bank account to platform. We have felt a bit ignored by the staff as we have tried to fix the issue. Customer support could have improvement. #### Reasons for choosing Hemlane Hemlane seemed to have better ease of use. --- ### Impressive turnaround time from customer support team - Overall rating: 4/5 - Reviewer: Cindy Y. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am impressed with the speedy response time from their support team. You will never get stuck. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Reasonable price. Ease of set up. Provides sufficient features required for property management needs and continuous improvement. #### Cons The showing management feature needs improvement. Eg. After you send out a showing appointment request to a client, you cannot send a different showing appointment after canceling the previous one. #### Vendor response Thanks so much for your review. And the good news is that we'll be enhancing our showings feature in the upcoming months. Appreciate your feedback on that! Replied January 2025 --- ### Review of Hemlame (as a landlord) - Overall rating: 5/5 - Reviewer: Tracy P. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Hemlane is still excellent and a step ahead of other self management softwares, because there are efficient maintenance coordination staff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Extremely comprehensive self management portal. Virtual assistants dealing with repairs are also very efficient. #### Cons The invoicing - it does not break down which property's charges. Makes it hard to report each property's expenses. #### Vendor response Thank you, Tracy! We’re glad to hear you find Hemlane efficient. We've passed your feedback on invoicing to the right team to prioritize for future updates! Replied January 2025 --- ### Worth a try with self managing - Overall rating: 5/5 - Reviewer: John B. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with Hemlane has been awesome. Its easy to collect rent, manage maintenance and share documents with tenants. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was apprehensive about self managing multiple out of state properties but Hemlane has eased my anxiety. Easy to set up and use. Customer service is excellent so I don't feel like I'm going at this alone. #### Cons Response time on maintenance with Hemlane's chosen vendor could have been better. But I will still continue to use Hemlane. --- ### Hemlane user - Overall rating: 4/5 - Reviewer: Diana W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Satisfied, I have peace of mind with my properties listed for rent & occupied ones. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the flexibility of the platform for prospects, tenants & the organization of it. I like the automated messages, showing reminders & presets. #### Cons I cannot reschedule or cancel then schedule showings, I cannot see all my property inquiries together for all my properties. Hemlane does not put enough emphasis when messaging clients about showings that they must confirm! #### Vendor response Diana - Thanks so much for your review. We are enhancing the "schedule showing" functionality and cannot wait to share that with you. Replied January 2025 --- ### Very happy with Hemlane - Overall rating: 5/5 - Reviewer: John D. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been excellent. Very happy with customer service. From the sales, leasing, and tenant management team, everyone has been very responsive and effective in handling all my concerns. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Staff is very responsive and work to resolve any issues. Platform has a lot of features and very good #### Cons Not much that I don't like. Software is sometimes a little difficult to navigate, but it is relatively new to me so it should get easier going forward #### Vendor response Thank you so much for your kind words and for choosing Hemlane! 😊 We’re thrilled to hear that you've had a positive experience with our team and platform. We work hard to make sure all your questions and concerns are addressed, so it’s great to know we’re hitting the mark! We understand that navigating a new platform can be a bit of a learning curve, and we're here to help as you get more comfortable with the features. If there’s ever anything specific you’d like guidance on, don’t hesitate to reach out! Your feedback means a lot to us as we keep working to improve Hemlane for awesome customers like you. Thanks again for sharing your experience – we’re happy to have you on board! 🙌 Replied November 2024 --- ### Thank you [sensitive content hidden]!) - Overall rating: 5/5 - Reviewer: Jason R. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Really good. Lots to explore. I have already attended a webinar discussing self management. Thanks to[sensitive content hidden] etc.) I have now progressed to self management of my out of state property several months ahead of schedule. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] the Manager and [sensitive content hidden] at Support were both fantastic. I was in a very sticky situation with my Property Manager who was terrible, and wasn't doing her job. It took quite a few phone calls over several weeks to fix the situation, that required some finesse, and [sensitive content hidden] were up to the job! Thank you so much. #### Cons Really not too much. I liked the webinar about self management. I don't know if I would trust all potential renters to return the property key 100% of the time, and not damage the property in any way (I know, very conservative approach), but I am open to learning more. #### Vendor response Thank you for sharing your journey with Hemlane! We're thrilled that our team could help you navigate through such a tricky situation with your property manager—it sounds like it took some serious finesse, and we’re so glad we could be part of the solution! 🎉 We love hearing that you enjoyed the self-management webinar, and it’s awesome that you’re ahead of schedule with your property. If you’re ever looking for more tips or strategies, we’re always here to help you feel confident every step of the way! There’s definitely a lot to explore with Hemlane, and we’re excited to see you continue progressing on your self-management journey. Thanks again for trusting us with your property, and we’re always just a call (or webinar!) away if you need anything else! Replied October 2024 --- ### Hemlane is good for the price - Overall rating: 5/5 - Reviewer: Stanley W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is pretty easy to use. Automatic billing and #### Cons Do not know how to customize application. for tenant. Do not know how to split utility bill between tenants in a building #### Vendor response Hi Stanley, thank you so much for leaving us a review. We appreciate the feedback you provided in regards to splitting the utility bills between the tenants, we will keep this in mind as we continue to improve our services! Replied September 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/property/hemlane-profile/reviews/?page=2) --- Hemlane Reviews, Pros and Cons - 2026 Software Advice