I've owned an investment property for a number of years but I recently sold it to get into a better market closer to my home. I decided to manage the property myself. There were a few tips I picked up over the years from PM companies, but it's nothing like managing it yourself. The support staff did a one-time introductory tour of the product and I was off and running. The product is amazing! I was able to create the listing easily and seamlessly. With an intuitive UI I was able to filter and managed interested candidates. Hemlane also set up the showing information, which was incredibly helpful. I don't want to understate this feature. Our property was incredibly popular and there is no way we could have handled this process if it was not for Hemlane.   Once candidates uploaded their information, we submitted it for credit checks and received the report back in 24 hours. Crafting the lease agreement was seamless as well. They easily signed it and now all the lease documents are in a central location that is easily accessible with the click of a button.  The ongoing management is automated. Tenants pay through the system and if a tenant is late, Hemlane sends automated reminders. Also tenants can communicate with you through the system, which keeps your relationships professional with high tough service. I could not have kept costs down and realized additional cash without Hemlane! 

I have been utilizing Hemlane for the past couple years and every time I have a question or concern they are always super responsive and help with any assistance I may need whether it be with tenants or Landlords. Exceptional service! Looking forward to continuing to do business with Hemlane and growing my Management company.

The most important feature that I love is "Transparency" , a platform that is designed to be clear with your landlords without any gimmick. The rent's being directed to their accounts at a push of a button is super helpful. The communication feature between the tenants is great! Simplicity is also key here with this platform.

To be picky I do think the platform is a little compartmentalized a little too much it makes it a little hard to navigate certain things. However, once you get the hang of it you know your way around. I would say the two things Hemlane can improve on is 1.) Guest Cards a little bit of a easier way to schedule a showing. The showing set up is kind of weird. I don't use it but would like it to be integrated with my calendar. 2.) The maintenance requests are a little hard to navigate such as recording payments and such. Just very minimal technical things. Hemlane is constantly improving their software though.

Excellent lease tracking which provides a relatively seamless way for tenants to pay electronically

I don’t like that in Financials, I can’t look at what’s outstanding for the current month without filtering

Highly recommended

Product is easy to use, great staff when you have a question, and works flawlessly.

Needs a mobile app for this to be a complete package.

Excellent. I'm glad we chose Hemlane. It is my secret tool that i don't think many landlords have heard about. The big names out there dominate the market, but we tried a few of them very systematically and i wasn't impressed with them at all. As an owner that wants to take 10 units now, to 100 someday, i put A LOT of time and effort into evaluating software to try and select which one was going to be the best for our goals, grow with us, and also help us grow.

This software was made to make your life as a landlord easier and streamline many of the steps and tasks necessary when it comes to managing tenants. I spent quite a few hours filling out a decision matrix to select which software platform we were going to use. Hemlane was the easy winner with the items which we weight heavily and features that we wanted. Most of our weights and preferences stem from wanting to have a very streamlined and efficient property management system.

I think that coming on board and understanding how the Hemlane process works from the time a prospective tenant is interested to the time they are all set up as a tenant was not very well communicated. We kind of had to figure it out on our own. There is so many little nuances with what the software does, how it communicates, how it advertises, what happens when a prospective tenant reaches out from a 3rd party site via email, etc. Thought the software is set up great and i wouldn't change much, but some training when purchasing the product for the first time would have eliminated a lot of headaches and questions for instances like were mentioned. Also, PLEEEEEAAAAASSSEEEE make an android app. The mobile version of the site does not seem to work well. Both myself and tenants have had problems with it.

I am paying much less each month with Hemlane and enjoying the experience much more. I am still learning to use the system but I do not feel I need to pay a tutor to help me learn. It is much more user friendly, and the support I have received from [SENSITIVE CONTENT HIDDEN], my primary contact, and other support members has relieved stress I was once feeling.

The support I have received from [SENSITIVE CONTENT HIDDEN] from day 1 has been phenomenal. I appreciate how I am always able to schedule a meeting with [SENSITIVE CONTENT HIDDEN] within a day or two, if not the same day. I love that I can send her an email ( and receive a reply) when a question comes up for me, but an immediate answer is not required. She still gets back to me in a timely manner. I am still learning the software, but its much more user friendly, than my previous property management property.

I am not sure that the financials tracking aspects will prove to be what I would like to have overall. But I am sure I will be able to work around that if necessary with [SENSITIVE CONTENT HIDDEN] help.

As a multi family residential property management company Hemlane was the best in terms of features, price and functionality. The software is very easy to use and customer support was really helpful with implementation. I highly recommend for anyone in need of automation!

Online payments and online maintenance features are essential.

I wish you could target specific sites when advertising listings. Right now the software mass advertises vacancies.

My initial communication with Hemlane was with [SENSITIVE CONTENT HIDDEN] a Hemlane support representative who instantly impressed me with his knowledge of the Hemlane software and property management in general. Not only was he extremely helpful in answering my questions, but he also took the initiative to input my property information in order to get me up and running as quickly as possible. He continued to follow up with me until all my questions were answered and I was able to navigate the platform on my own, which did not take long. He is a valuable asset to Hemlane and I very much enjoy working with him.

1. See pertinent information about properties/tenants at a glance 2. Keeps track of financials and maintenance in real time 3. Emails updates on financials and tenant communication 4. Assists with marketing of properties 5. Relatively easy to navigate 6. Support services are awesome! Both human and web-based.

1. Extra charge for marketing rentals to some popular websites

It makes back office tasks simple and straight forward.

The software provides a one stop solution for property management while not adding too many other features that detract from it's effectivness

There was no one that walked me through the setup. Although it was easy, it would have been nice to be able to get a person to provide a bit of assistance to maximize the efficiencies. For example, setting up a multi-unit property into units instead of individual properties.

Hemlane is so user friendly it significantly cuts down on the time I used to spend and now I can spend more time growing the business.

I love how simple it is to use. Our tenants and owners love it as well. Excellent software!

The only con was during the transition, getting all our owners onboard. Some of them are not techy and resisted change. However, Hemlane support was tremendously helpful and make the process much better.

What sticks out the most about Hemlane is the customer support. I've had a customer advocate from trial until after implementation. He's been a huge help, reliable and a valuable resource.

Hemlane is relatively intuitive, easy to use and has all the supported features I need out of property management software. The financials page gives a very good snapshot of all rent and payments outstanding. Invoicing tenants is also very easy to do.

Not sure if this is a function of the software, but it takes a minimum of three business days for rent monies to be deposited into my bank account. Do not like that delay.

Overall, Hemlane has given tenants more options for paying rent, people are able to put down a security deposit from out of town (military typically), and people are seeing our advertisements from so many different platforms. It has also helped us keep track of rent better and has given us an easier way for tenants to put in workorders.

I really like the ability to put available apartments up on so many advertising plat forms with the ease of pushing the "advertise" button. We are able to easily get a large number eligible of applicants within a couple days, and usually the units are rented out within a week or so. I also love how easy it is to message all tenants in a mass message - or even just message one tenant really fast. This has been great with maintenance and workorders.

Some of the financial stuff was hard to figure out and can still be difficult. Reconciling the hemlane payments to the bank and into QuickBooks gets hard sometimes. It would be nice if there was a way it would all link so I wouldn't have to search each payment reference number.

Good. Hemlane has satisfied the following needs I want in my day to day operating business as a property manager - marketing, leasing, rent collection and maintenance request

Software is available on both desktop and mobile devices with same functionality. Ease of usage and good value for the top priority functionalities that I need the most using a property management software for small size property owners. This includes marketing, leasing, rent collection and maintenance request management. I have not fully experienced the leasing interfacing aspect with clients so I am looking to explore the leasing capability.

When an operation fails to perform, it simply prompt an error message. I would like the software provides more assistance to user by giving them more information what triggers the error message and how one can fix it themselves. I have been reaching out to support for assistance each time this takes places. I am amazed the responsiveness I received from support team so far. But I can foresee this support model will not last as more users using the software. Sometimes, it can be due to lag time for the information to commit at the backend database that triggered the operation error. The reason why I said that is I received response from support team letting me know they are not sure why I will receive an error but they were able to complete the operation without the error.

Hemlane changed the game for my remote management processes allowing me to scale and still be on top of everything. I absolutely love Hemlane!

Hemlane provides the most robust end to end property management solution that is a game changer for remote management

There is an opportunity to enhance some of the integration capabilities with software.

I like how I can handle every aspect of my property management business within Hemlane. From marketing and showing my listings, to applications, to collecting deposits and rent, to handling maintenance requests, Hemlane seamlessly manages all of these tasks and more.

No cons that I can think of. I wish I knew about Hemlane when I first got started in property management.

Very strong experience. I didn't think I could effectively manage my units electronically and had been with property management for several years. As it turns out, I'm disappointed in the quality of PM in the industry and I (using Hemlane) can do a much better job.

Very easy to use and tenants love it. The software options are intuitive and, in case of issues, the customer support is very professional and prompt.

I haven't found anything egregious - sometimes maintenance response can be a bit slow but that's usually because they're trying to coordinate between myself, the tenant, and the repair organization.