--- title: "Hemlane Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Hemlane. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Hemlane is a good fit for you!" source_url: "https://www.softwareadvice.com/property/hemlane-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Property Management Software](https://www.softwareadvice.com/property/rental-property-management-software-comparison/) / [Hemlane](https://www.softwareadvice.com/property/hemlane-profile/) / Hemlane Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/hemlane-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/hemlane-profile/alternatives/) # Hemlane User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 226 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 189 reviews (84%) - 4 stars: 31 reviews (14%) - 3 stars: 4 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (1%) ### Most mentioned pros - All the features are excellent—from marketing tools to tenant onboarding, as well as the tenant help portal, work order management, and year‑end statements - Hemlane provides real estate investors with the perfect pairing of technology capabilities and outstanding people to support you and your tenants. - Overall, we give them high marks and believe with their continued commitment to customer feedback, investment in the platform's capabilities, it will continue to bring greater value to real estate investors and tenants. ### Most mentioned cons - The lack of communication from landlord to tenant no return call or message in 2 months and nothing they do have a 15 dollar a day late fee that’s climbs high - Eg. After you send out a showing appointment request to a client, you cannot send a different showing appointment after canceling the previous one. - Sometimes the instructions when I ask support are not very clear regarding issues I am working through. ## Hemlane customer reviews Showing reviews 1-25 of 226 (page 1). ### PROPERTY MANAGEMENT MADE DOPE - Overall rating: 5/5 - Reviewer: Reike P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Use them! The best choice for a small to medium business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have served the property management and banking industry and have worked on Yardi, App Folio and AIM, Hemlane is hands down the easiest to use with unsurpassed expertise of quality of service. #### Cons Time zone from my location to them, however not their fault. #### Reasons for choosing Hemlane Cost*ease*friendly team*sales presentation #### Reasons for switching to Hemlane Cost and size of properties and ease in use of product. #### Vendor response Thanks, Reike! We’re stoked to be your go-to for property management software (and we’ll work on closing that time zone gap for you 😉). We appreciate the love—glad Hemlane’s ease and friendly team won you over! Replied January 2025 --- ### Hemlane for the win! - Overall rating: 4/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive overall. I was introduced to Hemlane by [sensitive content hidden] (YouTube), a real estate mentor of mine. The more [sensitive content hidden] spoke with [sensitive content hidden], the more I realized that this product was the perfect fit for my small and growing rental business. The product is actually improving over time, quite impressive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The Hemlane software is highly effective and has been a real time saver for me as a small landlord. The price point is very affordable and allows me to scale in size at a reasonable rate. Moreover the interface itself is extremely intuitive and easy to understand. The customer service is simply outstanding, extremely knowledgeable staff that can identify and solve just about any issue/question extremely quickly. #### Cons Maybe not knowing about all the new features and updates. A tutorial or possibly software update announcements with practical examples of the new features might be helpful. As for the scoring metric, 4 stars is a very high rating for me but imho there are always small ways to improve just about anything. #### Reasons for switching to Hemlane I like AppFolio but my PM was a horrible property manager and making more than me at times... --- ### Do not recommend. - Overall rating: 1/5 - Reviewer: Vincent M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Terrible. I would not recommend this to anyone. They are not friendly. I just get told to speak to someone else, who tells me I need to speak to someone else. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The billing section is alright. The maintenace section works. These are the only two things I havent found bugs in yet. #### Cons Prospective tenants messaging is broken. Prospective tenants are unable to reply. It just takes them to a pre qual application. The lease generator has bugs. What is filled out when creating the lease, isnt accurately transferred to the actual pdf document. The customer support is useless. [sensitive content hidden] replies with a "not my problem" attitude and says I should speak to my onboarding specialist. #### Vendor response Vincent, This is not the experience we strive to deliver at Hemlane and I want to personally apologize for what you described. I’ve reviewed your feedback carefully and am following up directly with our team to ensure this type of interaction doesn’t happen again. I’ve also reached out to you personally to learn more and see how we can turn things around for you. We appreciate you bringing this to our attention and hope to have the chance to make things right. – Roman, Manager of Customer Success at Hemlane Replied July 2025 --- ### Hemlane is my preferred PM Software. - Overall rating: 5/5 - Reviewer: Jessica A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I really like using Hemlane for our PM software. I've used other systems that initially seemed better because they were more robust. But more options doesn't mean easier, or even useful. Hemlane has what we need and I'm happy to be using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I like most about Hemlane is that it is so user friendly. Not only is the system easy to use, but I can always google a question that directs me to a step-by-step guide in their system I also appreciate that customer service always gets back to me. I know I won't have to chase them down for help. #### Cons The hardest part isn't even really about Hemlane, but rather onboarding a new client. It'd be easier for everyone if I could create the client account and get it all set up. This is especially difficult for overseas clients. #### Reasons for choosing Hemlane We chose Hemlane for a number of reasons: Easier to use, scaled down to what we actually needed, and cost. --- ### 4 stars for now - Overall rating: 4/5 - Reviewer: Becky W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like the software. I'd used it while working with another realto/property manager and found it much more user friendly and able to adapt to the needs of each landlord client and tenant client. However I hadn't experienced the set up process so when I finally took the plung and subscribed to the software, I felt a little abandond by the lack of immediate support availability. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I really like the flexibility of the Hemlane product. It's good to know there are options for the different ways owners provide rentals and services to their tenants. #### Cons That I wasn't able to actually speak with someone. It seems that I could always get a call back from sales when I was initially looking at transitioining to Hemlane, but now that I've committed and set up payment, I can only get answers on set up challenges, by submitting a request and waiting 24 hours for a response, that then asks for more details, and screenshots and wait another 24 hours for another response. When I'm pretty confident, the issue could have been remedied with a 30 minute phone or zoom call. #### Reasons for choosing Hemlane It is more suited for the clients I have, most of them just own a few units and don't need a full spectrum of services, just the basics. However having he full spectrum of options available is certainly a perk for future growth. #### Reasons for switching to Hemlane They have different regulations about the types of banking accounts a property owner can use which made thing more challenging for those clients with a simple ADU or room to rent to track their information. #### Vendor response Thanks for sharing your experience with us, Becky! We love hearing that Hemlane's flexibility has been a good fit for you and your clients. That said, I completely understand how frustrating it can be to go through back-and-forth emails when a quick call could resolve things faster. We do have phone support available Monday–Friday from 9 AM–5 PM PT, where our team can see your account in real-time and assist just like a Zoom call! They can be reached at (415) 417-0314. If there's anything lingering that we can help with, please don't hesitate to give us a call—we’re happy to help. Thanks again for choosing Hemlane! Replied February 2025 --- ### New Norm of Property Management - Overall rating: 5/5 - Reviewer: Seulkee L. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very satisfied. I recommend it to any landlords. My rental property was in a different state and that wasn't even an issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used Hemlane for 2.5 years and am very satisfied with its features and services. When I became a first time landlord, Hemlane was a life saver as it streamlined the entire process from advertising to communication with potential renters, background checking, maintenance setup, and all the way to payment setup. The fee is very reasonable too. I can't think of another alternative as I found the services by typical property management teams are extremely overpriced. Their customer service is super good and reliable. Especially, Lacey was very helpful, going extra mile explaining to me about some complex new features that I couldn't understand quickly. I would recommend Hemlane to anyone who's looking for an alternative to typical property management. This should be the new norm of property management! #### Cons Nothing at the moment. I didn't use their repair service coordination because I could handle it with my home warranty myself (only a few cases). --- ### Good service - Overall rating: 5/5 - Reviewer: Yolanda C. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The website is easy to use. I felt safe putting in personal information with there security features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is great good value for money. The website has good features and good security when adding personal information. #### Cons I don't have any bad thing to say. It was mainly easy contacting customer service with my problem. The only bad thing I have to say is I waited longer than I wanted for a response. --- ### Easy to rent and manage - Overall rating: 5/5 - Reviewer: Pratik B. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. All the features are excellent—from marketing tools to tenant onboarding, as well as the tenant help portal, work order management, and year‑end statements #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The user interface is easy to navigate, more cost‑effective than other competitors, and highly beneficial for tenants. #### Cons Support is available through email or chat only, as phone support is not provided. In urgent situations involving a landlord or tenant, a Customer care phone number may be shared to help resolve the issue quickly --- ### Great experience applying, very helpful staff - Overall rating: 5/5 - Reviewer: Carlie R. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good thus far. Happy with them Im the beginning process of applying. Didnt feel pressured or helpless with the application process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy streamline process for applying. Felt like i wasn't just another dollar for them to earn. It made me feel human. #### Cons Had issues originally uploading documents. They helped me troubleshoot and now i have no further issues. --- ### great product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Hemlane was the best thing I could have done for my very small rental business. Has been very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hemlane is very easy to use. It was very helpful to have an introductory session with the company before fully committing. #### Cons There was a slight learning curve with Hemlane in regards to knowing where to look for different things. --- ### Hemlane User for property management - Overall rating: 5/5 - Reviewer: Christopher W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great. It seems to do everything I need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Tracks my properties. Lease expiration reminders. Tenants pay through portal and you can see who is late. The advertising aspect works well. cost is worth it! #### Cons inability to track income on a bi-weekly schedule. I have many tenants that like paying every two weeks when they get paid. I have to manually override. No app for landlord. #### Reasons for choosing Hemlane price and features that they offered. Good fit #### Vendor response Christopher, thank you so much for taking the time to share your experience! It’s wonderful to hear that Hemlane is making property management easier for you—especially with tracking properties, lease expirations, and tenant payments. We love knowing that it’s a great fit for your needs! That said, we noticed the 1-star rating for customer support, and we’d truly love to understand what happened. Capterra does not share your email, but your experience with us matters and if we dropped the ball somewhere, we want to make it right. If you have a moment, could you reach out to us at support@hemlane.com or give us a call at (415) 417-0314? Just mention this review—we’d be happy to chat and see how we can improve! Looking forward to hearing from you, and thanks again for being a part of Hemlane! Replied February 2025 --- ### Hemlane Just Works - Overall rating: 5/5 - Reviewer: Quentin S. - Verified reviewer: Yes - Industry: Investment Management - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a good experience with Hemlane and have recommended it to others. It is quick to learn and easy to bill in and out of. The higher tier packages were more expensive than I could pay for the services provided. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Gone are the days of going door-to-door accepting rent payments with online payment portals. #### Cons I wish there were pre-made leases using legally binding e-signatures that could be sent back and forth within the software portal. #### Reasons for choosing Hemlane Cost and functionality from review sites. #### Reasons for switching to Hemlane The cost of Hemlane was half of Doorloop while providing similar essentials. May switch to a real property management company soon so that I don't have to deal with lease turnovers from a separate state. #### Vendor response Thanks for the review Quentin! We love to hear what has been working and what types of services our users want to have a more robust experience. With this in mind, we also provide leasing services for properties that are out of state as well! Replied August 2023 --- ### Support is Excellent - Overall rating: 5/5 - Reviewer: Ronie S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. They have been savers, it is incredible the amount of work they take out of my shoulders. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Prompt responses. Super smart and nice people. Support is excellent, Friendly and they care #### Cons closed on weekends. There is no App, sorry not too many bad things about hemlane to meet the minimum !! --- ### Hemlane is the best property management software on the market - Overall rating: 5/5 - Reviewer: William D. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Over several years with multiple properties, i have had an excellent experience. I recommend Hemlane to all my family and friends. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hemlane is very user-friendly. It puts a direct line of communication between tenants and landlords that make payments and service requests a breeze. #### Cons I have no negative comments. I have several of my properties managed by Hemlane and I am very happy with the user interface. --- ### Good quality service - Overall rating: 4/5 - Reviewer: Mark G. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good, efficient. As I said, Requests are responded to in a timely fashion, and when you a renter that is extremely important. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Requests are responded to in a timely fashion, and when you a renter that is extremely important to avoid frustration. #### Cons I can't really think of anything. I don't really know how I am supposed to express that in any other way? --- ### Worth the money - Overall rating: 5/5 - Reviewer: Rosa M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love this software, it makes property managing super easy #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service is truly unmatched.[sensitive content hidden] always help me to find a solution and legit seem like they want to assist as opposed to just doing their job because they're getting paid. #### Cons I wish there was a tutorial on how to upload new properties. But once you get the hang of it, the website is easy to use. --- ### Great fix instead using a property manager - Overall rating: 5/5 - Reviewer: Ron Y. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, fast response for tenants requests #### Cons Can't help with section 8 inspections. I was hoping to have someone there when the inspector comes. You are forced to buy their lockbox. #### Vendor response Thank you, Ron, for sharing your experience! We’re so happy to hear that Hemlane has made managing your property easier and that you’ve had a great experience with tenant requests. 😊 We appreciate your feedback on Section 8 inspections and lockboxes—your insights are always valuable to us as we continue improving. Thanks for trusting us as your property management software! Replied February 2025 --- ### Review of Hemlame (as a landlord) - Overall rating: 5/5 - Reviewer: Tracy P. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Hemlane is still excellent and a step ahead of other self management softwares, because there are efficient maintenance coordination staff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Extremely comprehensive self management portal. Virtual assistants dealing with repairs are also very efficient. #### Cons The invoicing - it does not break down which property's charges. Makes it hard to report each property's expenses. #### Vendor response Thank you, Tracy! We’re glad to hear you find Hemlane efficient. We've passed your feedback on invoicing to the right team to prioritize for future updates! Replied January 2025 --- ### Liran Review - Overall rating: 5/5 - Reviewer: Liran P. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far the onboarding was great, my tenants also signed in and registered theirs recurring payments #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The platform is really user friendly and easy to understand #### Cons The Complete package is too expensive No sure if it worth it --- ### Great Strategic Partner - Overall rating: 5/5 - Reviewer: Theron S. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been positive, I had a few issues with marketing one of my properties and they were able to talk directly to the Zillow team to fix the issue fast. I highly recommend them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The team. When I have a problem, I call and they pick up. They are fantastic! #### Cons I would love to have the financials generate a Schedule E for my CPA. #### Vendor response Thank you, Theron! We're thrilled to hear you’ve had great experiences with our team. Stay tuned—Schedule E will be coming soon! We appreciate your recommendation. Replied January 2025 --- ### Payment processor assistance - Overall rating: 5/5 - Reviewer: Carl P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We had a tenant attempt to rescind a payment on their side, which our bank naturally blocked. This triggered the normal security precautions, but would have shut down our payment processing throughout the next billing cycle. [sensitive content hidden] saved the day; it is not hyperbole to say [sensitive content hidden] saved me tens of hours of work and tens of thousands of dollars. Thank you, [sensitive content hidden]. I owe you one! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is timely and precise. The transparency of my customer service was unmatched and honestly a level of helpful I have never experienced anywhere else #### Cons I am not confused about the payment processing safety trigger, however, I am confused how a tenant’s misuse caused my ability to receive payment to be put on pause. The tenant is contractually obligated to pay the lessor and at no point should ever have the ability to rescind a payment after submittal. I have the ability to refund the tenant and would naturally go through my own accounting to deem if a refund was warranted or not. The fact one tenant being an idiot can crash my system is odd. #### Vendor response Thank you for your detailed feedback, Carl! We’re so glad to hear that our customer service team was able to provide precise and timely support during a challenging situation. We understand how frustrating payment disruptions can be and appreciate your insights on improving the process. Your kind words motivate us to continue delivering exceptional support. If there’s anything else we can assist you with, please don’t hesitate to reach out to our team. Replied January 2025 --- ### Wish we could continue to use Hemlane - Overall rating: 5/5 - Reviewer: Anny N. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly. Great features. Convenience. #### Cons Nothing against Hemlane. Love the concept and experience. But all our properties had issues of some sort with the tenants that was best resolved by an experienced local property manager. #### Vendor response Thank you so much for sharing your experience! We’re really happy to hear that you enjoyed Hemlane's features and found it user-friendly. It sounds like you gave it a great shot, and we completely understand the value of having an experienced local manager when tenant challenges arise. If your situation changes or you ever need our support in the future, don’t hesitate to reach out. Wishing you and your properties all the best – and thank you again for being part of the Hemlane family! Replied November 2024 --- ### Hemlane initial review 6-15-2021 - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. One of the best purchases I've ever made as a landlord and I will continue to this application. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros An absolute amazing self management property software that saves both time and money when trying to fill qualified tenants into your properties. This software makes handle a property so much easier especially for landlords start out. #### Cons A few of the tenant processing features could be cleaned up and simplified. They are actively taking feedback and providing updates. #### Reasons for switching to Hemlane I wanted an all-in-one solution that offered good screening at a cheaper cost. --- ### Hemlane is one of a kind - Overall rating: 5/5 - Reviewer: Ananeya A. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Hemlane changed the game for my remote management processes allowing me to scale and still be on top of everything. I absolutely love Hemlane! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hemlane provides the most robust end to end property management solution that is a game changer for remote management #### Cons There is an opportunity to enhance some of the integration capabilities with software. #### Vendor response Thank you so much for your review Ananeya! We love hearing that our product enables you to continue to scale your remote property management business! Replied June 2023 --- ### A Valuable Resource to Property Managers - Overall rating: 5/5 - Reviewer: Nancy A. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! I only wish I had found them years ago. I have been using their service for about 2 years now, and I will always continue to use their service for as long as I own and manage properties. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I value most about Hemlane is that it takes SO much pressure off my shoulders from the day to day business in collecting rents from tenants, and depositing them into my bank account. (without me having to nag my tenants). Hemlane keeps after them if they are late. It is like keeping my contact with the tenants at arms length and keeping it on a very professional basis. That saves my sanity! -Also, if I have any question about how to set up a particular setting on a tenant or to make a correction in my settings, when I call, I always get a prompt reply and very helpful advice . #### Cons Nothing. My overall experience has been very positive. #### Vendor response Thank you so much for taking your time in reviewing us Nancy! We love hearing that the switch to Hemlane has streamlined your rental business! Replied December 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/property/hemlane-profile/reviews/?page=2) --- Hemlane Reviews, Pros and Cons - 2026 Software Advice