About Hippo CMMS

Hippo CMMS is a web-based maintenance management system with CMMS features that suit a variety of industry needs, from manufacturing and healthcare to hospitality and education.

Hippo CMMS offers a graphical view of maintenance operations via Hippo Advanced Dash. Organizations can customize their account, import floor plans and drawings, and visually manage their assets and equipment. Hippo Standard Dash offers clients a data-driven list to view maintenance information while the Hippo Calendar Dash allows for optimized workflow and resource planning.

Hippo offers work order management and preventive maintenance tools for effective work order tracking and submitting. The asset and equipment management tool houses all corresponding i...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

280 Reviews of Hippo CMMS

Average User Ratings

Overall

4.42 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(134)

134

4 stars

(123)

123

3 stars

(20)

20

2 stars

(3)

3

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 280 results

April 2019

Marishia from Brookdale Senior Living

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2019

Good for keeping maintenance tasks organized

I work in a vendor relations position in A/P. This streamlines the companies maintenance records for all of the senior facilities and the data or invoices are in the system organized and in detail for each department from the actual maintenance request, to the facilitating, to payment of invoices from the vendor and it makes the payment process seamless.

Pros

Anyone can use it, and can be tailored to special requests.

Cons

This software is extremely functional. I wouldn't change anything.

Response from Hippo CMMS

Replied April 2019

Thank you for your review, Marishia! I'm glad Hippo is helping you and your team not only to keep track of your maintenance tasks, but also to streamline records and invoices for the A/P department. It's always great to hear when different departments take advantage of Hippo tools and features. Please don't hesitate to contact us if you ever need any assistance. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com

February 2021

Christopher from Marseilles Hotel

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2021

A rich tool that's keeps getting better and better

We are using Hippo to track the work for our engineering teams across our two hotels. It's a great tool and getting better all the time.

Pros

Hippo is fairly easy to set up and use and it's simple enough to easily roll out to other users. The recurring / scheduled WOs are great for PM. The recently-released app makes Hippo even easier to use when mobile -- a key feature for my organization. The calendar view is important for our team. I like the database query tool, but wish you could duplicate queries. The customer service is excellent! -- second to none!

Cons

The primary challenge for our organization using Hippo is finding WOs once open. It would be nice if there were a bucket/queue for NEW WOs awaiting assignment instead of having to search for them amidst all the other work orders. Search is getting better and easier with the app, but requires re-entering search criteria every time you click into a WO and back out. Also, it would be nice if there were a way to time-delay/park items ("snooze this for a week and the put it back in the queue to be assigned"). Lastly, I would love if there were a way to customize the WO field layout, remove fields, add custom fields and change whether ANY field is required or not (instead of the 4 that can be modified).

Reasons for Choosing Hippo CMMS

Price and feature set. Hippo had everything we needed and nothing we didn't.

Reasons for Switching to Hippo CMMS

The other product was slow and not customizable to our needs

Response from Hippo CMMS

Replied February 2021

Thank you, Christoper, for the honest review! We will definitely take your suggestions into consideration for what we could improve on, we always love to hear feedback on how we could become an even better product. Cheers!

August 2019

Thiago from University of Winnipeg

Company Size: 201-500 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

August 2019

An execellent tool

Besides the cons, Hippo is an excellent maintenance tool. It is organized, simple and easy to use. I use Hippo every day, adding, editing and sometimes creating work orders. And I have an excellent experience with the support team. Sometimes we have in-depth discussions on how we can improve our expertise about Hippo and finding solutions to our requests.

Pros

The software is user-friendly. In a few clicks, you can find what you are looking for. Good in extracting reports. Hippo it is organized and store thing properly.

Cons

You can't close more than one work order per time. Adding a piece of equipment, or adding a location should be more natural than add one by one. We can't have a hierarchy relationship between work orders. Hippo should allow us to create predecessors and successors dependencies. So, you can have a main project closed when its small pieces of work orders were settled first. Improve the way that hippo manages spare parts. Hippo should Create a separate space to register the spare parts instead of using per facility.

Response from Hippo CMMS

Replied August 2019

Hi Thiago, As you know, we appreciate the feedback (both pros and cons) so that we can improve. We are constantly trying to make Hippo better, and adding new features. One thing I would suggest would be to customize a work category. For example, create a "Projects" category. This will allow you to keep associated tickets together. It also allows you to search for work orders and run reports in that category much easier and faster. I know you are in touch with our support team often, and please continue to reach out to us. Have a great day and enjoy the rest of our summer! Mel Motoch

December 2020

Giovanni from Spyce Food Co

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2020

Happy with Hippo

Overall I am very happy with Hippo and my team is getting a good use out of it

Pros

I appreciate the responsiveness of the support team and the upgrades based on customer's feedback.

Cons

Some features are not very customizable and my team and I had to figure out how to work around those.

Reasons for Choosing Hippo CMMS

The pricing is based on the number of locations and we have unlimited users, easy to use, competitive price.

Reasons for Switching to Hippo CMMS

Airtable is not a CMMS.

Response from Hippo CMMS

Replied December 2020

Giovanni, We appreciate the time you took to write us a review- it means the world! We look forward to a continued partnership with you. -your Hippo CMMS team

October 2020

Walter from Public Health Laboratory/ DHEC

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

My thoughts on HIPPO

Love it. It is mobile. My technicians travel around the state and can now complete their work orders on site, so I get more production out of them when they are back had the main laboratory. Meaning they are not spending time catching up on their paperwork.

Pros

Ease of use and customer support. I like the fact that I can attach photos and documents to the work orders, not to mention and digital maintenance manuals. The floor plans are also a nice touch.

Cons

I do wish I could make some customized reports and work order print options. We had to come up with some work arounds to meet the needs of our customers and Federal Inspectors. Also I really need to be able to set the decimal places when using the units function on work orders. It would also be nice to be able to put a date in the unit s section to really meet our needs.

Reasons for Choosing Hippo CMMS

Price and the folks I dealt with through the whole process

Reasons for Switching to Hippo CMMS

Legal reasons, and the old system was about as user UN-friendly as it could be.