Hippo CMMS Facility Management Software


Hippo CMMS is a web-based maintenance management system with CMMS features that suit a variety of industry needs, from manufacturing and healthcare to hospitality and education.

Hippo CMMS offers a graphical view of maintenance operations via Hippo Advanced Dash. Organizations can customize their account, import floor plans and drawings, and visually manage their assets and equipment. Hippo Standard Dash offers clients a data-driven list to view maintenance information while the Hippo Calendar Dash allows for optimized workflow and resource planning.

Hippo offers work order management and preventive maintenance tools for effective work order tracking and submitting. The asset and equipment management tool houses all corresponding information, including ID tags and documents, in one centralized system. The Hippo mobile app allows technicians to update and close out work orders on the go while Hippo Reports uses custom filters to generate relevant data.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000

168 Reviews of Hippo CMMS

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  • James from Technology intelligence Agency

    Specialty: Apartments / Multi-family

    Number of employees: 11-50 employees

    August 2018

    Easy for tenants to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This program has been very easy for our tenants to use. They learned very quickly and it has allowed us to easily receive work orders. However, the lack of a mobile app is a big deal. There should be a mobile app so that maintenance can easily work on the orders. Hopefully, this is something that we will see in the future.

    Pros

    As someone who runs an apartment complex, it’s important to be able to receive work requests as soon as possible. This allows tenants to submit a work order and see the progress of the request. It was easy to teach my employees to use, and just as easy to show tenants how to submit their work order. We also like having it web-based, even though it supports almost every computer operating system.

    Cons

    The only con that we could find was the lack of a mobile app. This is a rather important con. Having a mobile app would allow our maintenance workers to see work orders as they are put in, meaning they could seamlessly go from one issue to the next. As of now, they have to come back to the office once they are finished and then go back out. A mobile app would save time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jose from ITW Body & Fuel Division

    July 2018

    Great software for maintenance and work orders management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Highly recommended if you are having issues with tasks management and time management with the maintenance of your facilities. The reports are easy to pull and download. Paperless and web-based is the way to go!

    Pros

    Having a web-based software with all the functionalities offered by this one was never an alternative until we tried and purchased this. Reports and easy of use from all user levels are definitely a plus.

    Cons

    The site and user forms could be more attractive visually, instead of just drop down boxes and blanks.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Hippo CMMS, Hippo CMMS

    July 2018

    Thanks for the awesome review Jose. We are really happy to hear that your experience with Hippo has been positive. Thanks very much for your suggestion on the user forms - we will connect with you if that is OK to get more details about what you would recommend for changes.

  • Jessica from Movati Athletic

    Number of employees: 51-200 employees

    June 2018

    hippo CMM is a great product to run a business in terms in maintenance.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    easy access and follow up on Items

    Pros

    ease of inputting and following up with work orders. All staff c an use this and have access to work orders

    Cons

    sometimes it is slow on internet explorer, besides that it is fairly simple to use. hippo support always on time

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Hippo CMMS, Hippo CMMS

    July 2018

    Hi Jessica Thank you for your feedback. With Hippo Version 6 you are no longer limited to Explorer. You now have been upgraded so the issues that you were experiencing should be resolved and the performance of the system should be a lot better. We'll reach out to you to see how your users are finding Version 6. Feedback from our other customers has been very positive. Plus you now have a heap of new features!

  • Alejandra from Westport Realty, Inc.

    Specialty: Retail

    Number of employees: 1 employee

    May 2018

    Hippo is a great way to make your Tenants feel cared for

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Hippo allows tenants to submit their maintenance request/needs for their spaces. I have used it in a commercial type of building so we have tenants that can request light changes, plumbing help, etc. Once they submit the request we can then dispatch a maintenance person to the job and once they have completed it they will update the system and the tenant will get the notification and can check progress from there anyway.

    Cons

    Because tenants can see the progress updates, if there is a delay in getting their problem addressed because there are no maintenance people available then they can see it and might call to ask what's going on. I like to send them a message myself and let them know that it is being worked on.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Victor from Stoneleaf Construction LLC

    Number of employees: 51-200 employees

    May 2018

    Hippo CMS Complex average solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Hippo CMS is designed for robust on premise or scalable cloud hosted web service. It's multi language oriented, real time report of end users behavior and you can use a tree structure and a basic RTEditor, you are ready to use Hippo.

    Cons

    Hippo lacks some functionality in the back end to help writers, admins to collaborate. Some internal ticketing system for example would be ideal. JAVA integration features can raise the time lapse to deploy accurate customized CMS solutions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Mark from MNSC

    April 2018

    Works great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Will begin using this a while back and we found it very helpful right off the bat. It really helped with her needs and reduced maintenance time

    Cons

    I don't really have anything negative to say about this product however it took just a little bit longer than expected in the training for our team

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Hippo CMMS, Hippo CMMS

    July 2018

    Mark - thanks for the great feedback. The team is always encouraged by hearing what our users have to say. Our purpose is to make your job easier with our application and it sounds like we achieved this. Keep looking out for more updates and new features. Our developers are busy building great new stuff.

  • Erick from TwinStar Credit Union

    Number of employees: 201-500 employees

    March 2018

    The overall experience with HippoCMMS has been good. It is a great product for the price.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to apply and view floor plan and enter work order directly from floor plan and equipment views. The unlimited users accounts, reports, documents, pictures, and specifications that can be added to equipment and facilities, mobile access, and preventative maintenance module.

    Cons

    It would be nice to be able to have more ability to customize reporting, Demand work order fields and dashboard. There is not the ability to create a work order via email submission or respond to notifications via email. When adding comments, it does not date stamp in the comment field of when or who made the comment.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Hippo CMMS, Hippo CMMS

    April 2018

    Hi Eric Thanks so much for the helpful feedback. Feedback from our users is what drives our product forward. Please keep it coming. More customization on reports and work order forms are slated for 2018. Stay tuned. Happy to hear you generally pleased with the software, support and value Hippo brings.

  • Mark from Haggai Institute

    Number of employees: 51-200 employees

    March 2018

    Once set up, HIPPO does make managing your facility easier.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A better awareness of the facility, parts, pieces, costs, man hours, scheduling.

    Pros

    Keeping track of individual rooms/equipment service needs and records. Inventory at a glance. Reminders when you are low and need to order. That is done by the work order completion data entry, parts that are used are logged. HIPPO knows the minimum # of parts wanted on hand sends out the reminder.
    Individual equipment I.E boilers, you can have a drop down list of all the replacement parts associated with each boiler for ease of ordering. Room records, you been called to the same room 3 times for plumbing issues. you can then look to find a cause.
    Customer service requests are replied to very quickly. That day or you have an e-mail when you arrive to work.

    Cons

    I have just two
    On work order search, it defaults to the very first work order #1 instead on the newest 2999. Printing was a one step process.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Hippo CMMS, Hippo CMMS

    April 2018

    Hi Mark, We are happy to hear that Hippo is working well for Haggai Institute. Sounds like you are getting an awesome return on your investment and Hippo CMMS has helped your organization improve your maintenance operations. Keep the feedback coming and don't hesitate to contact our customer success staff - they are always eager to help and make things easier for you.

  • Wendel from Independent Healthcare Properties

    March 2018

    As an administrator of 30 communities, HIPPO has been very helpful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    ease of use, ability to customize the program for functionality and appearance, and timely customer support and opportunity to provide feedback and suggestions.

    Cons

    There are several features that are not part of the program YET that will be beneficial when integrated.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Hippo CMMS, Hippo CMMS

    April 2018

    Hi Wendel, It has been a while since I have personally connected with you. You have been a long time Hippo user and you took on setting up your 30 communities on your own. Amazing.. Glad to hear that Hippo continues to be a helpful maintenance management solution for Independent Healthcare Properties. Our team looks forward to servicing you in the years to come. Daniel

  • Steven from Bethlehem Parking Authority

    Number of employees: 11-50 employees

    March 2018

    Its easy to use, informative, gets right to the point.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It helps us stream line our processes and cut labor and paper use.

    Pros

    The ease of use, not only for the end user but for the whole team. From cradle to grave, it really is quite simple to use which is one of the elements we were trying to capture when exploring companies.

    Cons

    For what we need this software for, this is a perfect fit for our operation. We strictly needed a work order system and do not use most of the other features.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Hippo CMMS, Hippo CMMS

    April 2018

    Hi Steven, Thank you for the great feedback! We are glad to hear that Hippo is meeting all of Bethlehem Parking Authority's needs. It always great to hear that Hippo is easy for the all your Users as that is one of our main goals! All of us hear at Hippo appreciate the review!

  • Chris from PVS Chemicals

    Number of employees: 501-1,000 employees

    March 2018

    Hippo is awesome

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It helped to streamline our work orders

    Pros

    I like the fact the Hippo was very easy to learn and is user friendly. the customer service is outstanding.

    Cons

    The only negative I have about this software is sometimes there can be a delay between the pages when inputting items.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Hippo CMMS, Hippo CMMS

    April 2018

    Hi Chris - So glad to hear that Hippo continues to be a helpful tool for PVS Chemicals. You have been a long time customer and we are happy to know that you are getting value out of the system. We are working on improving the page load time for the admin grids - you should notice that the work orders and equipment list are loading much faster. More features and improvements to come ! Thank you for your feedback. Daniel

  • Roy from DSG

    March 2018

    Hippo has mad my job easier. it is easy to use and helps keep me orginized

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    i have all my info in one place. I have all my preventative maintenance scheduled, and single source for everything.

    Cons

    when i send a work order to a vendor, it looks like it is from Hippo and not from my company. i wish we could install our company logo

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Melvin from Island Hospital

    Number of employees: 501-1,000 employees

    March 2018

    Quick, easy to assign task.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Keeping track of your work and getting work done more timely.

    Pros

    Layout is easy to look and find tasks. I have all the tasks in one screen that is easy to look at. I can make recurring very easily.

    Cons

    Wish there was more search features. A way to look up completed tasks. Would like more search fields to choose from.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Hippo CMMS, Hippo CMMS

    March 2018

    Melvin, We have heard a few times, compared to other CMMS programs, Hippo is very user friendly and easy on the eyes. There is not a lot of clutter, especially when you can customize that a User sees only what they need to. There are search fields on several of the grids. When creating work orders, there are search fields to locate your equipment or locations. You can find a key word search on reports. Regarding tasks, you can view any completed work order, using the Work Order Search feature. There you can find the old ticket and see what should be completed next. Thank you for the feedback, it is valued here at Hippo!

  • Rickey from Gateway Cummunity Service

    Number of employees: 501-1,000 employees

    March 2018

    works well

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    make my job easy

    Pros

    makes my job easy. Easy to check work order. easy to keep track of work order. I can also pull work order up on cell phone. To me it the best

    Cons

    can not find nothing I don't like about this system I has seen others system and they are hard to work with. but this system is the best

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Hippo CMMS, Hippo CMMS

    March 2018

    "Makes my job easy." Enough said! Thanks, Rickey!

  • Marta from Carnegie Foundation

    March 2018

    Overall as a brand new user, easy to learn.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the clean look of the interface and that's customizable to our needs. I think the site is easy to navigate.

    Cons

    It would be helpful to be able to modify PMs specifically after they have been initiated. I would like to be able to fix typos if any and also add tasks to a already generated PMs. I would also like to be able to completely delete a work order or PM.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Hippo CMMS, Hippo CMMS

    March 2018

    Hi Marta, Yay! Carnegie Foundation is up and running! PMs can be modified by any User that has permission to. That could be something that you would want to talk to the system Admin of Hippo from your organization. Hippo has the capability to really customize how a User experiences the program. We appreciate the feedback and the time you took to inform us.

  • Kimberly from AMERITAC, INC.

    March 2018

    It takes a while to get use to it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer Service.

    Pros

    After you learn how to navigate through it; it becomes easy. If you have a problem and contact them they will get back to you in a timely matter.

    Cons

    sometimes I get different results when I am using a different program. For example, when I am running and extract report on Firefox, I get different results of chrome.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Hippo CMMS, Hippo CMMS

    March 2018

    Hi Kim, Hippo's Customer Support team will be pleased to hear!

  • Brady from Mancinis Bakery

    Number of employees: 11-50 employees

    March 2018

    Overall great software that is easy to use and solves the issue of tracking work orders.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were able to solve the problem of using word of mouth work orders. We can now track work orders and have a paper trail for work. This allows us to meet the strict standards in the Food Industry

    Pros

    -Easy to use
    -Easy work order tracking
    -Creates a paper trail for auditing purposes which is needed in the Food Industry
    -Great customer support!
    -Nice bar coding option to place a bar code on all pieces of equipment

    Cons

    - No dedicated app ( website based)
    - Little customization
    - No bar coding for parts which can make part inventory difficult

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Hippo CMMS, Hippo CMMS

    March 2018

    Hi Brady, Keeping track of your work orders for internal or external purposes surely make things so much easier. We are thrilled to hear that Hippo provides you will the info m=needed to meet the strict standards in the food industry. Also, thank you for the feedback. Keep an eye out for our monthly webinars that all users are allowed to attend. That will help you learn more about Hippos existing and new features!

  • David from sacramento natural foods co-op

    Number of employees: 51-200 employees

    March 2018

    The software is functional but not user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Keeping a record of the work completed

    Pros

    You can log and keep electronic trail of the work completed on but inputting other items is cumbersome and very time consuming. The equipment list and plotting equipment is labor intensive and hard to figure out

    Cons

    There isn't any real instructions or help drop down menus explaining what the field needs or why it is needed. It would be great if it had a manual on line you could access while using it explaining how to do a certain data input field. it is trial by error method or wait 3 days to get an answer from support

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Hippo CMMS, Hippo CMMS

    March 2018

    Hi David, When in the system click on the Support and Feedback panel. There you will be able to locate several of our Hippo guides and videos. Additionally, you can click on Feedback to contact our support team with any questions that you may have. I hope this helps when adding a new piece of equipment to your system.

  • Loren from Gensco

    March 2018

    It has been an great software for us that has highly improved our process over paper work orders.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It increased our overall production by multiple people having visual progress over what was getting done. It eliminated lost work orders. It allows us to look up information much faster then going thru file cabinets for documents.

    Pros

    Easy to use and quick to learn. It is fast to move thru the steps. It allows multiple people to know where certain work orders are in process quickly. The reporting is good and allows you to look up items that may need replaced quickly.

    Cons

    There aren't many options for customization. There have been times that we would like to do something where we couldn't and the option wasn't there to even create a customization.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Hippo CMMS, Hippo CMMS

    March 2018

    Thanks Loren for the feedback. Glad to hear that over the past 1-2 years Hippo has been doing well for you. You will be happy to know that we are adding more customization features this year. You are not alone, many of our users have requested and our development team has the project slated for this year. We look forward to working with Gensco for many more years... please keep the feedback coming and thanks for the review. Daniel - GM

  • Melissa from RH

    Number of employees: 11-50 employees

    March 2018

    Hippo CMMS is great for managing all of our facilities maintenance work order needs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We use Hippo software to manage maintenance work orders only. It is user friendly and simple to navigate. Makes it easy to communicate with my team and prioritize tasks.

    Cons

    Would like if there was an iphone app so it was easier to use on a mobile device or tablet. Do not like the mobile version.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Hippo CMMS, Hippo CMMS

    March 2018

    Hi Melissa, We are glad to hear that Hippo is helping to organize all your facility needs!

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