Good for keeping maintenance tasks organized

I work in a vendor relations position in A/P. This streamlines the companies maintenance records for all of the senior facilities and the data or invoices are in the system organized and in detail for each department from the actual maintenance request, to the facilitating, to payment of invoices from the vendor and it makes the payment process seamless.

Pros

Anyone can use it, and can be tailored to special requests.

Cons

This software is extremely functional. I wouldn't change anything.

A rich tool that's keeps getting better and better

We are using Hippo to track the work for our engineering teams across our two hotels. It's a great tool and getting better all the time.

Pros

Hippo is fairly easy to set up and use and it's simple enough to easily roll out to other users. The recurring / scheduled WOs are great for PM. The recently-released app makes Hippo even easier to use when mobile -- a key feature for my organization. The calendar view is important for our team. I like the database query tool, but wish you could duplicate queries. The customer service is excellent! -- second to none!

Cons

The primary challenge for our organization using Hippo is finding WOs once open. It would be nice if there were a bucket/queue for NEW WOs awaiting assignment instead of having to search for them amidst all the other work orders. Search is getting better and easier with the app, but requires re-entering search criteria every time you click into a WO and back out. Also, it would be nice if there were a way to time-delay/park items ("snooze this for a week and the put it back in the queue to be assigned"). Lastly, I would love if there were a way to customize the WO field layout, remove fields, add custom fields and change whether ANY field is required or not (instead of the 4 that can be modified).

An execellent tool

Besides the cons, Hippo is an excellent maintenance tool. It is organized, simple and easy to use. I use Hippo every day, adding, editing and sometimes creating work orders. And I have an excellent experience with the support team. Sometimes we have in-depth discussions on how we can improve our expertise about Hippo and finding solutions to our requests.

Pros

The software is user-friendly. In a few clicks, you can find what you are looking for. Good in extracting reports. Hippo it is organized and store thing properly.

Cons

You can't close more than one work order per time. Adding a piece of equipment, or adding a location should be more natural than add one by one. We can't have a hierarchy relationship between work orders. Hippo should allow us to create predecessors and successors dependencies. So, you can have a main project closed when its small pieces of work orders were settled first. Improve the way that hippo manages spare parts. Hippo should Create a separate space to register the spare parts instead of using per facility.

Happy with Hippo

Overall I am very happy with Hippo and my team is getting a good use out of it

Pros

I appreciate the responsiveness of the support team and the upgrades based on customer's feedback.

Cons

Some features are not very customizable and my team and I had to figure out how to work around those.

My thoughts on HIPPO

Love it. It is mobile. My technicians travel around the state and can now complete their work orders on site, so I get more production out of them when they are back had the main laboratory. Meaning they are not spending time catching up on their paperwork.

Pros

Ease of use and customer support. I like the fact that I can attach photos and documents to the work orders, not to mention and digital maintenance manuals. The floor plans are also a nice touch.

Cons

I do wish I could make some customized reports and work order print options. We had to come up with some work arounds to meet the needs of our customers and Federal Inspectors. Also I really need to be able to set the decimal places when using the units function on work orders. It would also be nice to be able to put a date in the unit s section to really meet our needs.