Hippo CMMS Facility Management Software

This program has been very easy for our tenants to use. They learned very quickly and it has allowed us to easily receive work orders. However, the lack of a mobile app is a big deal. There should be a mobile app so that maintenance can easily work on the orders. Hopefully, this is something that we will see in the future.

Pros

As someone who runs an apartment complex, it’s important to be able to receive work requests as soon as possible. This allows tenants to submit a work order and see the progress of the request. It was easy to teach my employees to use, and just as easy to show tenants how to submit their work order. We also like having it web-based, even though it supports almost every computer operating system.

Cons

The only con that we could find was the lack of a mobile app. This is a rather important con. Having a mobile app would allow our maintenance workers to see work orders as they are put in, meaning they could seamlessly go from one issue to the next. As of now, they have to come back to the office once they are finished and then go back out. A mobile app would save time.

Pros

Hippo allows tenants to submit their maintenance request/needs for their spaces. I have used it in a commercial type of building so we have tenants that can request light changes, plumbing help, etc. Once they submit the request we can then dispatch a maintenance person to the job and once they have completed it they will update the system and the tenant will get the notification and can check progress from there anyway.

Cons

Because tenants can see the progress updates, if there is a delay in getting their problem addressed because there are no maintenance people available then they can see it and might call to ask what's going on. I like to send them a message myself and let them know that it is being worked on.

I think the price is very good for the system and if you want to keep you life simple with out much confusion then this is the best program for a small business or a beginning business.

Pros

This was a very easy to use and simple product, it was able to provide all of the qualities of a program that I was looking for in a beginning scale. It was easy to learn to use and encompassed most of the what our company was looking for in a program like this.

Cons

There were some restrictions in the sense of what we needed. We have over 50 properties and over 200 tenants and there were some functions that did not separate the properties as needed.

it is very easy to add items and for contractors to access their work orders

Pros

this is a very good application for small to very large property management and fleet.
very easy to use

Pros

The best thing about Hippo is that is partnered with and architechural firm and will with coordinate them to create an asset management map of your facility.

Cons

There are limited options though. Color coding priority of management is not available, nor is their a list of immediate concerns.

Pros

User interface is easy, plus having this being a web based program really frees up server space. Support staff is knowledgeable and quick to respond.

Cons

Web based program is also its biggest fault, as you have no control over outages. There are VERY few, but they do occur. Don't let this scare you off, this CMMS is powerful and basic.

Recommend that they integrate maintenance schedules when first developing the location spreadsheets.

Pros

easy to create a work request and have it process through the system. Data entry is very easy to use and the templates are in an excel format

Cons

Nothing as of yet, the functions are what I expected during the sales evolution. Training should be readily available to focus on different platforms, location template and scheduled maintenance templates

Pros

Ease of use; cost effective for small business; allows for many users; training videos for new users

Cons

Completing spreadsheets for them to upload is VERY time consuming. If they require corrections, you can easily go over your uploading time frame which costs more $$

Over all getting started with Hippo has had its bumps in the road, learning the system, as with any new process. The people I have worked with have been great and very responsive. The answers for your questions are there, in the software, settings, and in the how to's, as well as the help you receive from the personnel. As of this review we have had the system for around 4 months, still knowing, we have more to learn. But our system is up and running and people are using the system, which has been a great help, in capturing requests, that use to be mentioned in conversations, and forgotten about. Along with being able to track equipment and request histories. We can already see the benefit in going to this system.

Pros

Once you have All your data input into the system, it is a great way to manage service requests. For the general user, to input a request, teaching the information only takes minutes. Reoccurring work orders, can be setup from templates you can customize to your facilities. Searching the status of work requests, can be done by the clicking of a few boxes. The people I have worked with through the on boarding process have been great. Very quick to answer questions. And eager to get you setup and customized for your situation.

Cons

Starting from scratch there is a lot of data input, but to be fair that would be the case using any CMMS software. Learning the terminology of the system, takes a little getting use to. There is no app, as of 10/17, so for mobile it is a web page. The mobile and desktop views are different, and take a little getting use to.

We are just starting a Maintenance Program, in the future we will need to go to a different program.

Pros

Its a good Starter Program,
Initial start up support was Good
program does create work orders and shows Status well

Cons

Cumbersome
Hard to close Work orders, you must click boxes Multiple times to get check marks to appear, and to type in readings
Cannot get Machine History with out looking at each work order issued for that specific piece of equipment

Pros

Simplicity and customization. I love the ability to use software that feels unique to our organization and is intuitive to use.

Cons

I'm not a fan of the pricing structure, making use of buildings vs people, but it still worked for us.

Pros

It was pitched to us as one of the first CMMS system and has continued to evolve with the market and that sure is what we have seen.

Cons

It can be hard to add new location and delete existing location from the system. Technical support is good but can take a while to ER someone on the phone.

We wanted a work order system at a reasonable price and found this software does the job well. Just wish we could have an application where everything can take place there as opposed to checking emails then logging in via a browser. Also instead of emails I would prefer a text message letting me know to check the site.

Pros

Value, the easy tenant/requester interface, inventory tracking, work order system. Tenants have said they liked it so far.

Cons

No phone or tablet app, notifications sent via email. I don't like that everything needs to be done through the browser, makes it more cumbersome.

Pros

it has everything I needed and the price was great. excellent customer service, easy to learn and use.

I really like the work order system. It is an excellent system for tracking and running reports. We are still in the infancy stage, so we still have a lot of information to implement. I can not say enough good things about tech support. They are extremely knowledgable and very quick to respond. They are very patient when training and really want to see us succeed. I could not be happier about the support they have provided.

Pros

Work order tracking. Tech support.

Cons

I wish it supported Google Chrome. I wish I could modify some of the templates.

Pros

I like that I am able to schedule all of my PM;s ahead of time with a variety of different options, and I am able to have all my demand work orders organized.

Cons

I don't like that Work Category is used throughout each facility. We have 5 facilities and if you click on work category for a demand work order its a giant mess since the categories go across all plants even though some categories are not needed at a specific plant. I also don't like how you can't type in a part number or breakdown the search for a part on work order is just work category. I would wish they at least added more categories like part type or location drop boxes to find parts if we won't be able to type in the part number or name at all to find it on the work order screen.

We have been using this product for 3 years. It has provided a way for our maintenance staff a way to manage our preventative maintenance tasks in a more efficient way.

Pros

Visual interface
customer support
cost

Cons

Data input is somewhat intensive and the name sounds juvenile

Advice to Others

This is a very useful and versatile product. I recommend it despite its strange name. The interface and adaptability are useful for PM's and work orders and the visual interface is helpful for new personnel whenever they start working.

After much research, I stumbled onto Hippo CMMS and decided it had all the features we needed at our organization at the right cost to meet our budget. Moving forward a year later, this software is now a crucial key to our success. The database is well organized and easy to configure to your establishment's needs and Hippo has a friendly customer support team that is extremely helpful when you run into any questions or concerns with a rapid response time. They are also releasing updates frequently increasing the functionality of software with each release. Our facility maintenance team have increased their efficiency and management staff are pleased that their requests no longer feel forgotten about or unimportant. I am looking forward to this next year and future years with Hippo and highly recommend this product to any business that is seeking a way to become more organized, efficient, and insightful.

Pros

-Well designed database structure
-Ability to add pictures and spec sheets to equipment
-Ability to add floor maps and plot locations which contain work orders in progress and a searchable history
-Cost effective
-Easy to use work order submission for employees
-Excellent customer support

Cons

-Main client only usable with browsers that support flash

We are just getting started with HIPPO CMMS. We are in the process of going live. So far, we are pleased with the system. We are a small manufacturing plant and are migrating from a manual, calendar based system with a limited number of users. It appears that this will fill our needs once we get up to speed on using it and fully roll it out. It provides a capability that we were sorely lacking in this area.

Pros

It has automated a number of manual steps and will save time on the administration end of issuing and retrieving work orders. It has a capability that we look forward to taking advantage of as we fully build and utilize the features of the software.

It worked fine for our school but you could tell it wasn't on par with something like School Dude.

Pros

Ease of use
My Guys were able to navigate fairly easily.

Cons

Not as polished as i would like it to be.
Can not make https style changes