From Clipboard to Computer

Before HIPPO CMMS all of our maintenance records were paper and clipboard. With HIPPO CMMS we are able to keep track of the preventative maintenance in a more proactive way than before. HIPPO CMMS helps us to preform predictive maintenance that we were unable to do in the past because it allows us to keep all information pertaining to equipment in one place with better, faster searching capabilities.

Pros

HIPPO CMMS gives us the ability to run individual reports for each piece of equipment. These reports help with capital expenditures when cost justification is needed.

Cons

It would be nice to have some sort of text box linked to each piece of equipment where you could keep notes and helpful information instead of using the Documents tab. If I need to write a note about a piece of equipment I have to edit a document then reload it to the HIPPO system.

Super easy but also robust

We have a much more seamless program for the maintenance guys to use which means our maintenance data is much more reliable than it's been in the past. We can ensure that we have parts when needed, PMs are done when scheduled and repair records are tracked.

Pros

I love that there is a minimal learning curve. I can limit abilities for each user but make changes as they learn and become more comfortable. I tell all new users, "Feel free to explore. You can not screw anything up." This allows them to be more confident and curious and confidence and curiosity lead to better data in and better data out.

Cons

The inventory aspect is fantastic when it comes to tracking usage and notifying the need to replenish, but there are processes that I would like to see added; showing replenishment history, reporting on where parts are used (vs on what work order), and inventory below minimum (vs at or below).

Excellent Value

My first build (at a different property) was difficult because I did not have a solid grasp of what the software can do or how we were going to effectively use it. This time I have a much better understanding and have been able to ask for specific help to shape the software around our needs. The Hippo team has been excellent at grasping what I want to do and making the adjustments with me to make that happen. If a person is completely new to the world of CMMS, the learning curve is very steep and the level of detail required can be daunting. patience is critical and following the guidance of the Hippo team for steps in developing your database is the best advice I can offer next to taking a course on CMMS.

Pros

This is my second CMMS build with Hippo. Ease of setup is a priority for me, and my team has noted how easy the software is to use compared to our old system. Support from Hippo's team has been excellent and quick.

Cons

I would like to see an easy way to generate reports that will chart metrics readings that we collect - for example, we take a daily reading on a specific tank, and only refill it as needed. I would like to be able to generate a graph that shows the rate at which the tank is emptied.

An execellent tool

Besides the cons, Hippo is an excellent maintenance tool. It is organized, simple and easy to use. I use Hippo every day, adding, editing and sometimes creating work orders. And I have an excellent experience with the support team. Sometimes we have in-depth discussions on how we can improve our expertise about Hippo and finding solutions to our requests.

Pros

The software is user-friendly. In a few clicks, you can find what you are looking for. Good in extracting reports. Hippo it is organized and store thing properly.

Cons

You can't close more than one work order per time. Adding a piece of equipment, or adding a location should be more natural than add one by one. We can't have a hierarchy relationship between work orders. Hippo should allow us to create predecessors and successors dependencies. So, you can have a main project closed when its small pieces of work orders were settled first. Improve the way that hippo manages spare parts. Hippo should Create a separate space to register the spare parts instead of using per facility.

A great program for time management in the work place.

I use it to send out work orders to the Maintenance Team once I receive them from all the users that submit them. I keep track of how long it takes someone to complete a Job. I keep track of parts being used. I keep all documentation from outside contractors. I take pictures of the job that needs to be repaired and upload them to the job request which saves a lot of time answering questions from the Maintenance Team. The best thing I Love about using this product is the Support team behind it. If at any time I need an answer about how to use this program properly, I just send the support team a quick E-mail and they get back to me within minutes with the answer. There is so much more to use and learn.

Pros

It keeps everyone working at an easy click of the button. It keeps you on track. Most of all it would have to be the support team at HippoCMMS. They are always there to help with whatever you need help with.

Cons

For me personally at first I had a hard time understanding how to use it, so I only used it for my basic needs. After getting more comfortable with using the system I felt more confident and then it was very exiting to learn about the numerous functions that it could be used for within the company.