Hippo CMMS Facility Management Software

Over all getting started with Hippo has had its bumps in the road, learning the system, as with any new process. The people I have worked with have been great and very responsive. The answers for your questions are there, in the software, settings, and in the how to's, as well as the help you receive from the personnel. As of this review we have had the system for around 4 months, still knowing, we have more to learn. But our system is up and running and people are using the system, which has been a great help, in capturing requests, that use to be mentioned in conversations, and forgotten about. Along with being able to track equipment and request histories. We can already see the benefit in going to this system.

Pros

Once you have All your data input into the system, it is a great way to manage service requests. For the general user, to input a request, teaching the information only takes minutes. Reoccurring work orders, can be setup from templates you can customize to your facilities. Searching the status of work requests, can be done by the clicking of a few boxes. The people I have worked with through the on boarding process have been great. Very quick to answer questions. And eager to get you setup and customized for your situation.

Cons

Starting from scratch there is a lot of data input, but to be fair that would be the case using any CMMS software. Learning the terminology of the system, takes a little getting use to. There is no app, as of 10/17, so for mobile it is a web page. The mobile and desktop views are different, and take a little getting use to.

We are just starting a Maintenance Program, in the future we will need to go to a different program.

Pros

Its a good Starter Program,
Initial start up support was Good
program does create work orders and shows Status well

Cons

Cumbersome
Hard to close Work orders, you must click boxes Multiple times to get check marks to appear, and to type in readings
Cannot get Machine History with out looking at each work order issued for that specific piece of equipment

Pros

Simplicity and customization. I love the ability to use software that feels unique to our organization and is intuitive to use.

Cons

I'm not a fan of the pricing structure, making use of buildings vs people, but it still worked for us.

Pros

It was pitched to us as one of the first CMMS system and has continued to evolve with the market and that sure is what we have seen.

Cons

It can be hard to add new location and delete existing location from the system. Technical support is good but can take a while to ER someone on the phone.

We wanted a work order system at a reasonable price and found this software does the job well. Just wish we could have an application where everything can take place there as opposed to checking emails then logging in via a browser. Also instead of emails I would prefer a text message letting me know to check the site.

Pros

Value, the easy tenant/requester interface, inventory tracking, work order system. Tenants have said they liked it so far.

Cons

No phone or tablet app, notifications sent via email. I don't like that everything needs to be done through the browser, makes it more cumbersome.

Pros

it has everything I needed and the price was great. excellent customer service, easy to learn and use.

I really like the work order system. It is an excellent system for tracking and running reports. We are still in the infancy stage, so we still have a lot of information to implement. I can not say enough good things about tech support. They are extremely knowledgable and very quick to respond. They are very patient when training and really want to see us succeed. I could not be happier about the support they have provided.

Pros

Work order tracking. Tech support.

Cons

I wish it supported Google Chrome. I wish I could modify some of the templates.

Pros

I like that I am able to schedule all of my PM;s ahead of time with a variety of different options, and I am able to have all my demand work orders organized.

Cons

I don't like that Work Category is used throughout each facility. We have 5 facilities and if you click on work category for a demand work order its a giant mess since the categories go across all plants even though some categories are not needed at a specific plant. I also don't like how you can't type in a part number or breakdown the search for a part on work order is just work category. I would wish they at least added more categories like part type or location drop boxes to find parts if we won't be able to type in the part number or name at all to find it on the work order screen.

We have been using this product for 3 years. It has provided a way for our maintenance staff a way to manage our preventative maintenance tasks in a more efficient way.

Pros

Visual interface
customer support
cost

Cons

Data input is somewhat intensive and the name sounds juvenile

Advice to Others

This is a very useful and versatile product. I recommend it despite its strange name. The interface and adaptability are useful for PM's and work orders and the visual interface is helpful for new personnel whenever they start working.

After much research, I stumbled onto Hippo CMMS and decided it had all the features we needed at our organization at the right cost to meet our budget. Moving forward a year later, this software is now a crucial key to our success. The database is well organized and easy to configure to your establishment's needs and Hippo has a friendly customer support team that is extremely helpful when you run into any questions or concerns with a rapid response time. They are also releasing updates frequently increasing the functionality of software with each release. Our facility maintenance team have increased their efficiency and management staff are pleased that their requests no longer feel forgotten about or unimportant. I am looking forward to this next year and future years with Hippo and highly recommend this product to any business that is seeking a way to become more organized, efficient, and insightful.

Pros

-Well designed database structure
-Ability to add pictures and spec sheets to equipment
-Ability to add floor maps and plot locations which contain work orders in progress and a searchable history
-Cost effective
-Easy to use work order submission for employees
-Excellent customer support

Cons

-Main client only usable with browsers that support flash

We are just getting started with HIPPO CMMS. We are in the process of going live. So far, we are pleased with the system. We are a small manufacturing plant and are migrating from a manual, calendar based system with a limited number of users. It appears that this will fill our needs once we get up to speed on using it and fully roll it out. It provides a capability that we were sorely lacking in this area.

Pros

It has automated a number of manual steps and will save time on the administration end of issuing and retrieving work orders. It has a capability that we look forward to taking advantage of as we fully build and utilize the features of the software.

It worked fine for our school but you could tell it wasn't on par with something like School Dude.

Pros

Ease of use
My Guys were able to navigate fairly easily.

Cons

Not as polished as i would like it to be.
Can not make https style changes

Last year we contracted with a regional educational entity to investigate CMMS products out there and then implement the software for 19 schools. We did a choice matrix based on cost, ease of use, functionality etc. and Hippo won hands down.
We were not disappointed with the product. The price was way less than competitors, it is easy to use, and we had excellent product support to get it going.

Pros

Canadian Company so we were not beat up with the exchange, price is based on number of buildings so we can have unlimited users, the product is web based so we do not have to have our own server, the company does automatic updates, data input can be from anywhere, workorders can be input and completed in the field via handheld device. Lots of actual people to help with initial input. Our suggestions for changes in the program were implemented at low cost and in good time.

Cons

At this point have no complaints.

Advice to Others

This is a great company doing business world wide but it feels like you are their only customer. Check them out!

Very simple and easy to use. I highly recommend including the on boarding for small to medium, multisite companies looking only for a CMMS application.

Pros

User friendly, easy to use, highly configurable application,
effective dashboard designed around the KISS principle

Cons

Web based does not offer Client Hosting option. No Bar code functionality
Mobility access is good, but difficult to make entries on touch screen

Advice to Others

For small to medium multi site companies who seek a simple, cost effective CMMS without taking on added expense for more expensive packages offering additional DCIM capabilities.

This maintenance software program is one of the best I have ever worked. It is user friendly and I love the reports you can produce with this program.

Pros

The staff is awesome! The program is easy to set up, easy to use, and I absolutely love the reporting.

Cons

I would like for the company to expand the vehicle capability.

Advice to Others

I think anyone who tracks their facilities would love this software program.

Likes Best

The support staff from Hippo is very responsive, knowledgeable, and friendly. If we had problems understanding how something worked, they were easy to get ahold of. the staff set up webinars for instruction purposes, and i was able to take over form there.
the cost to get started was very affordable in comparisson to other companies i looked at. the floor plan function is genius.

Likes Least

Currently you can not cut/ copy and paste information , everything must be hand entered into the system except for when they are setting up the account.

Recommendations

know what special functions you will need, and make sure they are available.

Likes Best

Easy access to support for training. Software is capable of doing anything and everything, however, if you just take the training one step at a time, it is great

Likes Least

It is a bit complicated if you only require a basic CMMS

Recommendations

Take it slow, it can be complicated. That being said, customer support is top drawer.

Likes Best

Hippo CMMS is an affordable solution for small business and non-profits. It offers more than adequate functionality for implementing and tracking work orders. And the Customer Service is impeccable. We are always treated warmly and the response time is excellent. Training is included and easy to follow. After researching many similar products and viewing demos, Hippo appeared to be the right fit for us. We have not been disappointed.

Likes Least

My only concern has been with the mobile app. It does not yet allow follow-up on an existing work order request once the email notification is received indicating a request. It will only allow an initial work order to be submitted from scratch.

Recommendations

This is an excellent software for organizing and tracking work orders related to buildings, equipment, fleet management and resources conducting the actual work. It is very affordable and encompasses so much in one package. Hippo offers more bang for the buck when budget is a concern. It is very user friendly and easy to access from anywhere.

Likes Best

Scalability and service provided are the two best thing for this product

Likes Least

There is hardly anything to not like about this product.

Recommendations

See what features are available and how those features maps on to the requirement at the client facility and then decide on to what is the best fit for them.

Likes Best

Good support. Cost effective. Easy to get up and running. They have a great trial price and package for me to test and get intimate with the software.

Likes Least

Photo attachment capability from the mobile service is not available. It will be though by fall 2016. I look forward to it.

Recommendations

Hippo offers a flat rate and unlimited users. Most packages offer the same basic service and capability so that sets it ahead. I took a 1 hr net meeting and had my first pm's running the next day!