The state of Virginia mandates that HOAs have a method of communicating among neighbors. We have just 36 home with all busy people, so needed something that could be set up, operate, post and maintain documents, and was simple and easy to use. After looking at several options, HOA Ally looked great and after using it, it was really the best.

HOA Ally was really easy to get up and use. The company was great at explaining it and being responsive to our needs.

It provided everything that we needed. Instead of paying monthly, we wanted to pay for a year, since it is less admin. That was not an immediate option, but we contacted HOA Ally and they approved it and even gave us a discount.

The association that I am president of is for a set of vacation condos. Many owners are not physically present at their units. I needed a means for efficient communication and sharing of general information.

We are a small, self managed HOA. I was looking for a solution for our members to be able to communicate with one another, share key documents, etc. This worked out perfect! It is extremely easy to get set up originally and very low overhead to maintain ... perfect for our self managed HOA. The file sharing is fast uploads and downloads. The basic communication templates work well for owners to reach board members.

I had a few quirks with the email reflectors ... especially if I try to use the email aliases from my own email tool (required if you want to do anything fancy with your email like attachments). It would be nice to have the ability to put together a survey and have the results gathered by HOA Ally. For instance, we were bringing a chimney sweep in to service the units and I wanted the ability to ask which units wanted in. Using the tools provided, I was not able to have their results come back to me or be aggregated in some place on HOA Ally and many owners ended up getting spammed every time someone responded to the original request. Also, a couple of units have been sold since we are with HOA Ally. Realtors have asked for access to our governing documents. The only way that I have found so far to make this work is to create an account for the realtor as a renter of the unit they were trying to purchase. Not sure if there is a better way to do this.

Some in the association are particularly reluctant to take on new technologies. Many of the residents and owners, however, have expressed gratitude for the new service. Sadly, we are not using all of CondoAlly’s most interesting features, such as assessment payment tracking.

Very responsive customer support. Special email addresses, vendors list, and maintenance logs are useful. Calendar with reminders is also useful to announce potentially-disruptive service work. Beyond-great value for $0.

The UI has rough edges at different screen sizes. The committees features are well-intentioned, but don’t offer effective collaboration tooling (task tracking is especially lacking). Documents mechanism is a bit clunky.

Although we have yet to publish our site and have owners start using it (HOA board issues), as treasurer, I have been using Condo Ally to record dues payments since the beginning of the year, and we are currently building our document library, establishing vendor data, etc. We are committed to Condo Ally and did quite a bit of evaluation. We kept coming back to this one.

Intuitive, easy to learn and set up. Surprising number of features and functionality. Not fancy, but for what we need - the basics - it's excellent. Seems like it was developed by people who actually know what is needed by a HOA. Also document library - powerful and simple to use. One of the best things so far is the ability to make changes. Very easy to do at our end. Some systems we evaluated were very limiting in the changes they allowed users to make without some support involvement.

Only real issue I have is the inability to set up automatic recurring payments. Of course, I'd like to see lower transaction costs for online payments, but I realize these are 3rd party payment processor issues. I'd love to see a little more bookkeeping capability, but I can't really complain about much with this platform.

We are very happy with HOA Ally overall. We will be considering using the paid version for assessment collections in the future.

We needed a way to facilitate two way communication between our newly formed board and homeowners. We wanted all meeting notes, budgets, upcoming events etc to be visible and easily accessed by all. We love the upload folders options and Calendar.

It would be best if Homeowners could create their own logins. For security purposes, administrators could provide a code giving them access. It is demanding for larger communities to have to enter needed sign up info for each household. Opening folders and readily seeing information can be confusing. When you click on a folder, you must scroll down to see it’s contents. I thought the folder links were not working at first. Would be best if once folder clicked, it scrolls down automatically for you or opens the contents to a new page.

It has been positive from day one. From getting into the software to working with the team to get improvements it has been a dream. For our association, it has really changed the way we do business. We didn't have a website to be able to share things and this one is so intuitive that we all just love it!

It is so easy to use from the very beginning to regular updates that we do. The set up was amazingly easy. I love that we can store all of our files for the board and the homeowners to get to ANYWHERE they are on whatever device they have. It has made communicating with our homeowners so easy. We have been using it for 4 months now and have 2/3s of our homeowners that have used it which is a testament to the ease of use.

There have been little things that I thought could be made better. When I have shared these ideas with [SENSITIVE CONTENT HIDDEN], he is quick to let me know what would be good for everyone else and implements those changes. I would like to see a little more speed when uploading files.

Have been using this portal at our condo for almost a year and a half. Very easy to use, great tech support, helps to bring the community together.

Can be a problem for some individuals to bully other residents and overly express negativity.

We are particularly happy to have this software to keep our members informed of happenings in our HOA. They also have quick access to our legal documents and to our officers for questions.

I found the software easy to use. All of my questions were answered quickly and professionally by the software provider. Once it was set up for our HOA, we've had no problems or complaints. We are looking forward to using it even more in the future. I also like the added feature of having the local news on the first page, particularly for those who are not in the area full time.

There is nothing I dislike about the software. It serves our purposes beautifully.

I had not selected HOA Ally personally, but after doing a search for alternatives and getting more involved with the capabilities and staff behind the scenes, I have no doubt that HOA Ally is the best choice!

The price can't be beat! Our association while needing to manage expenses also has a need to manage the collection of dues, share documents, communicate with the home owners/renters and allow for the managing board to pass on information to incoming members. With HOA Ally, we have been able to accomplish all of these tasks with easy of use! I have interacted with support and development for HOA on a number of occasions and found both to be very attentive and interested in all of my feedback. Looking forward to their continued services!

It would be nice to have an expansion on the calendaring capability. We would leverage multiple calendars (community events, Scheduled Maintenance and a private to the managing board for recurring activities).

Customer service was excellent. Each question was answered quickly and honestly.

Price was exceptional. It is free. Document management, the requirement that drove us to look for a website, is exceptionally easy to set-up, manage and make available to owners.

Extensions are impossible. For example, we needed to add Amenity Booking and Project Status reporting.

Good experience communicating separately with condo unit owner- occupants, renters, absentee owners, and all of the above together, depending upon the matter needed to be communicated.

All condo related by-laws, docs, general building information, local sources, and more are all on one site.

The following message appears at the end of every message and accumulates with every additional message onto a message string. Very annoying! : "If you're receiving too many e-mails or you feel the group e-mail system is being misused, let us know by clicking here:"

Serving on the board of directors with the need for this financial and management information at least monthly and at certain times of the year to prepare budgets and determine our progress against annual goals

Central storage area for information: essential information for financial and operational management: neighborhood news

Information it provides needs to. Be updated monthly: but then that is likely the quickest information is available

Very good

All documents can be stored on this site

Don’t have any problems Software is very user friendly

I needed a way to be more organized with managing reports and communications with our small 3 unit self-managed Condo Association; Condo Ally provided me with all the tools I needed to be more organized.

Versatility of the app that allows it to be of use to condo associations large or small. It provided me with the ability to be more organized with managing our small condo association.

I can’t say I have any negatives about the app. For my purposes as the President of a 3 unit self-managed Condo Association it has provided more than I needed.

I tried several HOA solutions and HOA Ally was by far the easiest to use and set up. Their support team is friendly, knowledgable and responsive. No training is needed to learn HOA Ally and you don't need to be an IT person or developer to make changes. Everything is point and click. My goal was to find a solution that I would feel comfortable turning over to a non-technical Board of Directors to maintain, to be able to quickly demo the solution at an HOA meeting, and for members to have good experience to increase adoption. HOA Ally meets these needs while fostering communication throughout the community and in various teams and committees.

-Ease of Use -Responsive Support -Simple Payment Gateway Setup -Forums, Polls, News Dashboard -Minimal Lead Time to Production -Reliable

I wish that I could have signed up earlier, but unfortunately, HOA Ally was not taking on new associations.

We needed a place to keep our associations documentation and a secure place for owners to get contact information.

Ease of use, and well supported features allow our HOA to maintain its independence without sacrificing quality control.

Logging in for first time users always seemed to be somewhat of a pain.

I have been evaluating HOA Ally along with several competitors, I don't think HOA Ally is ready for adoption by our HOA, though I will continue to monitor changes until I have committed to a solution.

By far the best feature is the email functionality. Our board uses email for everything, and being able to send email to an user or group without knowing their personal address is great!

Cannot use my own domain name. Doesn't h ave a public webpage option.

The price (free), and inclusion of all functions that I require is a very import plus. Contact with support is fantastic

None yet but not having experience in the HOA is also figured into this. I just have to tinker with the software and trust I get help.

I like the price first of all. The software gave us just the features we were looking for. When I wanted a changed, I communicated and got a quick response. And then the change was made.

No dislikes of any features or usage of this software.

It's almost too good to be true. It's a free way for us to easily communicate with our residents and for residents to communicate with each other. And for people who don't like their info known, it's easy for their info to be masked, but still be able to contact them. Rep is so responsive and helpful. He must be sitting at his computer all the time. His responses are so quick and so helpful. I can't say enough about how painless and easy setup has been.

So easy to use, very clear and quick. Very intuitive and easy to maneuver. No advertisements.

I haven't found anything! So far there's absolutely nothing to add here.

Great to help with our basic needs (monthly payments only)

Great for our small HOA - easy to track payments

inability to intelligently recognize non recurring payments as monthly dues, communication thread

The HOA board for the HOA that I am managing decided on a different software suite, so my experience is limited to the trial period.

The website that is available to the HOA

The lack of accounting software to be included.

Sharing documents and maintaining records.

Allows a small condo association to go digital and collaborate easier.

Nothing at this point. Great software..

I like that it works to keep everything visible to the group. and has some security files for board use only.

Stores what I want and fairly comprehensive. Works for what we want.

I found it frustrating that some of the pdf files created became corrupt, and I had to repeat the process several times to get a readable file.

able to create a portal all homeowners can view to see the minutes, documents, pay dues, etc.

ease of use, functionality such as ability to host documents for all to view, ability for residents to pay online

no ability to create and send invoices, yeta