HOA Start has the only all-in-one platform I have yet to see. You can literally run your entire organization with this software. We are excited about the Mobile App expanding to Apple/Android store with push notifications.

HOA Start has an amazing Customer Success Team. [sensitive content hidden] is very knowledgeable on the product. Their Onboard Specialists are patient, courteous and informative. The ability to collect payments and pass through fees is amazing. Features like Boardroom, Committees and Digest are nice additions that I have yet to see from any competitors.

Though they have some nice templates, it would be nice to have more options. We’re told more are coming.

At Pinehurst #6, our association has been on HOAStart for about a year and it has completely transformed the operational management of our membership. We have an extremely large membership base of around 1500 active households and were apprehensive of the adoption levels but have been pleasantly surprised since our launch in Jan. Within 45 days this year we have surpassed our last year’s online channel payment receipts which in itself is a testament to the ease of use of the application. Transitioning from an excel based system to HOAStart has made our membership management activities so much more palatable. Broadly speaking, we have found the application to be purpose-built platform with a highly intuitive use factor. These in my opinion, are its greatest assets. Walking through our journey with HOAStart we found [sensitive content hidden] and [sensitive content hidden] extremely helpful in articulating the features and functionality of the software without being "pushy". The on-boarding process was a breeze with Jazmin who stepped through this with our team. Chase has been extremely easy to work with. A noteworthy point is the HOAStart team are highly responsive. During the onboarding process Jazmin would respond within minutes at times. The response time from the support desk is also low leading to an expeditious resolution process. Overall, we have been very happy with our choice picking HOAStart. As a SaaS solution it offers a strong technology foundation to service our membership base and grow it further. We currently use only some of the features which sets us up for a broader use of the software and its feature set in the future improving our ROI.

Purpose built application Highly intuitive SaaS solution Very responsive team Good features and functionality Strong integration with Stripe Online Membership Directory

It does not have a true mobile app. There is a plan to deploy a mobile friendly version but it will still have to be accessed over a mobile browser

If I had known that the turn around to fix certain issues would take so long, I would not have purchased the product. I was promised that we would have a good product and so far, I only have questions and headaches because the product has some critical issues.

It looks to be a very good product when it is working.

Some of the critical functions are not working and I find the support needs better support from the client.

Great system for building your Community Website. We are celebrating our first anniversary of going live with ours in a community with 2200 members. Key HOA Start (HOAS) elements in our success:We built and administer our whole site with community volunteers. Training interested volunteers is easy with the high level of support from HOAS.Our annual cost of running our website went from $12k/year with another system and a paid webmaster to $1200/year with HOAS.Easy integration with external resources make it possible to extend our site with links directly to applications for specialized functions.The response time to support "tickets" is amazing with a dedicated support agent - on workdays it is in a couple of hours, on weekends and holidays, early the first following workday.We reviewed the whole marketplace before choosing HOAS. Our key evaluation criteria were: system designed for HOA's not property management companies; completeness and ease of access to detailed help files including how to videos; very large number of templates allowing the creation of all kinds of content pages - many of these incorporating high degrees of automation in creating records or notices elsewhere in the system and with members.We are VERY satisfied customersRick KempfWeb Tech lead MountianBrook Village AZ.

The system for ticket sales is not flexible enough

It has been a great experience using HOA Start. [sensitive content hidden] has been a great asset when needing help, extremely responsive and follows through with any questions or needs. I appreciate the quick response time overall.

User Friendly Easy to train team members Easy for our members to use Has great customers service and extremely responsive

Website struggles to talk to QuickBooks, Boardroom feature is different that how it was originally explained to us.