HOA Start

RATING:

4.9

(51)

About HOA Start

HOA platform that improves communication, simplifies access and makes your residents happy. It offers a dynamic, dashboard-driven software, with customizable website templates, built for associations of all shapes and sizes.

HOA Start Pricing

No Hidden Fees. No Setup Cost.

Starting price: 

$720.00 per year

Free trial: 

Available

Free version: 

Not Available

Website Software

HOA Start Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for HOA Start

1 - 5 of 51 Reviews

User Profile

Erik

Verified reviewer

Design, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

The HOA Start Platform Packs a Powerful Punch

HOA Start has the only all-in-one platform I have yet to see. You can literally run your entire organization with this software. We are excited about the Mobile App expanding to Apple/Android store with push notifications.

PROS

HOA Start has an amazing Customer Success Team. [sensitive content hidden] is very knowledgeable on the product. Their Onboard Specialists are patient, courteous and informative. The ability to collect payments and pass through fees is amazing. Features like Boardroom, Committees and Digest are nice additions that I have yet to see from any competitors.

CONS

Though they have some nice templates, it would be nice to have more options. We’re told more are coming.

Reason for choosing HOA Start

They didn't have all the features we needed. The backend management tools appeared very dated.

Reasons for switching to HOA Start

Had no website presence and needed to get into the 21st century.

Vendor Response

We sincerely appreciate you taking the time to tell us how we're doing! When we work with customers like yourself, we never really work a day in our life... because you just make it fun. We'll put this feedback to work, so we can make our product and processes even better.

Replied March 2024

Douglas

Non-Profit Organization Management, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

HOA Start for Civic League Management

From importing our members, to building our website and sending out our first online invoices everything worked.

PROS

Simple to use and the website builder creates a very professional site. The support team is Great!

CONS

You have to use the templates provided to build out your site. They look great, but you don't have very much control to change them.

Reason for choosing HOA Start

Cost and features were key. The ability to invoice Households vs Individuals was one of the deciding factors.

Reasons for switching to HOA Start

Our site was having issues and looked dated. We had custom built the member management portion of the site and it was becoming too much to maintain.

Vendor Response

This is why we do what we do. It's customers like you that help us confirm we're headed down the right path. We'll keep building and we thank you for the valuable feedback!

Replied April 2024

TERRY

Accounting, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed January 2024

Product Not Working as Promised

If I had known that the turn around to fix certain issues would take so long, I would not have purchased the product. I was promised that we would have a good product and so far, I only have questions and headaches because the product has some critical issues.

PROS

It looks to be a very good product when it is working.

CONS

Some of the critical functions are not working and I find the support needs better support from the client.

Migerr

Non-Profit Organization Management, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Purpose built, highly intuitive application

At Pinehurst #6, our association has been on HOAStart for about a year and it has completely transformed the operational management of our membership. We have an extremely large membership base of around 1500 active households and were apprehensive of the adoption levels but have been pleasantly surprised since our launch in Jan. Within 45 days this year we have surpassed our last year’s online channel payment receipts which in itself is a testament to the ease of use of the application. Transitioning from an excel based system to HOAStart has made our membership management activities so much more palatable. Broadly speaking, we have found the application to be purpose-built platform with a highly intuitive use factor. These in my opinion, are its greatest assets. Walking through our journey with HOAStart we found [sensitive content hidden] and [sensitive content hidden] extremely helpful in articulating the features and functionality of the software without being "pushy". The on-boarding process was a breeze with Jazmin who stepped through this with our team. Chase has been extremely easy to work with. A noteworthy point is the HOAStart team are highly responsive. During the onboarding process Jazmin would respond within minutes at times. The response time from the support desk is also low leading to an expeditious resolution process. Overall, we have been very happy with our choice picking HOAStart. As a SaaS solution it offers a strong technology foundation to service our membership base and grow it further. We currently use only some of the features which sets us up for a broader use of the software and its feature set in the future improving our ROI.

PROS

Purpose built application Highly intuitive SaaS solution Very responsive team Good features and functionality Strong integration with Stripe Online Membership Directory

CONS

It does not have a true mobile app. There is a plan to deploy a mobile friendly version but it will still have to be accessed over a mobile browser

Reason for choosing HOA Start

Lower cost of initial investment and ongoing running cost.

Vendor Response

We really appreciate you taking the time to tell us how we’re doing and where we can get better. We sincerely thank you for the honest feedback, and we’ll keep working hard to deliver the goods.

Replied February 2024

Scott

Civic & Social Organization, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Quick to Implement a HOA Solution, Robust Features, Flexible, Phenomenal Support

Love working with HOA Start and maintaining content as we go. I consider myself an 'expert' with creating new pages and managing our website making this more fun and spark the interest of our homeowners

PROS

Super intuitive to quickly setup and configure any HOA website. You don’t need a webmaster to manage/maintain your site, your HOA volunteers can manage this. We are in a smaller community of 80 homes, but we wanted advanced features like: Member database, Secured Member Portal, Member Directory, Ability for Online Payments, Events & Calendars, Email Blasts, Document Repository, Robust Admin Functionality, OOTB & Custom Forms and pricing packages that would fit our needs. As our HOA Communications Committee Chair, I spent a lot of time researching other company HOA sites to the find the best overall solution that is intuitive, user friendly, easy to setup and maintain going forward. HOA Start provided a free trial where I had most of our website configured where this was transferred over to Production once we went live. During the trial process and eventually once we signed on to HOA Start, I was super impressed that we had a dedicated onboard/support specialist to assist along the way. This experience alone sold it for me; also, no other HOA software provider has the features/functionalities, ease of use application and phenomenal support that I have found. Support inquiries were immediately addressed where they provided personal ‘how-to’ videos to help facilitate my requests. We’ve received super positive feedback from our homeowners for the look and intuitiveness of our newly branded website. The other great bonus is providing the ability for our homeowners to make online payments (ACH or Credit Card) via the Stripe integration with very small ACH service fees. Just in our new launch alone, 25% of our homeowners made online payments and with all payments received before the HOA fees due date, which is first! The Professional plan has all of the functionality our HOA needs as this plan is feature rich with the many different features available to tailor to our community. Lastly, HOA Start has a great training reference library that contains videos and documents with great detail how to setup/configure both simple and complex configurations.

CONS

The admin reporting features can be more robust by offering the ability to create custom reports via a fields selection configuration. Having said this though, our treasurer and secretary find the report feature to meet their expectations. This isn’t a “Con”, per se, but note it does take time to setup a site (content), even for software that is easy to use and configure as HOA Start. Having your content ready to cut/paste or photo’s to upload will reduce this time significantly. Since we started from scratch, this was the largest effort to create/gather the content and have reviewed with the Board.

Reason for choosing HOA Start

Building a custom website would be too much overhead to maintain. We wanted an easy to use cost-effective solution like HOA Start. The other products, did not have all of the features we wanted like HOA Start offered.

Reasons for switching to HOA Start

Replaced a simple website a previous board member created, but never maintained; this was a simple/boring page as well. Wanted to find a low-cost, cloud-based provider that offered all of the features I mentioned in the Pros section and HOA Start met all of these requirements!

Vendor Response

We sincerely appreciate the feedback, Scott. We're working diligently to make this the best platform, hands down! We look forward to the partnership and can't wait to share all the new features coming out these next few quarters.

Replied May 2024