HOA Start has the only all-in-one platform I have yet to see. You can literally run your entire organization with this software. We are excited about the Mobile App expanding to Apple/Android store with push notifications.

HOA Start has an amazing Customer Success Team. [sensitive content hidden] is very knowledgeable on the product. Their Onboard Specialists are patient, courteous and informative. The ability to collect payments and pass through fees is amazing. Features like Boardroom, Committees and Digest are nice additions that I have yet to see from any competitors.

Though they have some nice templates, it would be nice to have more options. We’re told more are coming.

At Pinehurst #6, our association has been on HOAStart for about a year and it has completely transformed the operational management of our membership. We have an extremely large membership base of around 1500 active households and were apprehensive of the adoption levels but have been pleasantly surprised since our launch in Jan. Within 45 days this year we have surpassed our last year’s online channel payment receipts which in itself is a testament to the ease of use of the application. Transitioning from an excel based system to HOAStart has made our membership management activities so much more palatable. Broadly speaking, we have found the application to be purpose-built platform with a highly intuitive use factor. These in my opinion, are its greatest assets. Walking through our journey with HOAStart we found [sensitive content hidden] and [sensitive content hidden] extremely helpful in articulating the features and functionality of the software without being "pushy". The on-boarding process was a breeze with Jazmin who stepped through this with our team. Chase has been extremely easy to work with. A noteworthy point is the HOAStart team are highly responsive. During the onboarding process Jazmin would respond within minutes at times. The response time from the support desk is also low leading to an expeditious resolution process. Overall, we have been very happy with our choice picking HOAStart. As a SaaS solution it offers a strong technology foundation to service our membership base and grow it further. We currently use only some of the features which sets us up for a broader use of the software and its feature set in the future improving our ROI.

Purpose built application Highly intuitive SaaS solution Very responsive team Good features and functionality Strong integration with Stripe Online Membership Directory

It does not have a true mobile app. There is a plan to deploy a mobile friendly version but it will still have to be accessed over a mobile browser

If I had known that the turn around to fix certain issues would take so long, I would not have purchased the product. I was promised that we would have a good product and so far, I only have questions and headaches because the product has some critical issues.

It looks to be a very good product when it is working.

Some of the critical functions are not working and I find the support needs better support from the client.

Great system for building your Community Website. We are celebrating our first anniversary of going live with ours in a community with 2200 members. Key HOA Start (HOAS) elements in our success:We built and administer our whole site with community volunteers. Training interested volunteers is easy with the high level of support from HOAS.Our annual cost of running our website went from $12k/year with another system and a paid webmaster to $1200/year with HOAS.Easy integration with external resources make it possible to extend our site with links directly to applications for specialized functions.The response time to support "tickets" is amazing with a dedicated support agent - on workdays it is in a couple of hours, on weekends and holidays, early the first following workday.We reviewed the whole marketplace before choosing HOAS. Our key evaluation criteria were: system designed for HOA's not property management companies; completeness and ease of access to detailed help files including how to videos; very large number of templates allowing the creation of all kinds of content pages - many of these incorporating high degrees of automation in creating records or notices elsewhere in the system and with members.We are VERY satisfied customersRick KempfWeb Tech lead MountianBrook Village AZ.

The system for ticket sales is not flexible enough

It has been a great experience using HOA Start. [sensitive content hidden] has been a great asset when needing help, extremely responsive and follows through with any questions or needs. I appreciate the quick response time overall.

User Friendly Easy to train team members Easy for our members to use Has great customers service and extremely responsive

Website struggles to talk to QuickBooks, Boardroom feature is different that how it was originally explained to us.

Good security control with no evidence of any hacking. Easy to to set up and launch. Updating the web site is extremely user friendly

Easy to set up and launch. Customer service was very timely and helpful

Pricing is expensive for our HOA and difficult to justify with the members

Incredibly responsive and helpful - they even responded on weekends and evenings when we were rushing to prep the site for launch for our annual HOA neighborhood meeting!

We needed to bring our small, old-school backwoods neighborhood into the 21st century, but we didn't know where to begin. As a volunteer Board, we didn't have the time or money to invest in building and managing a website from scratch, but HOAStart had the design and tools we needed already set up, so we could just plug in and go. We now have a one-stop shop to share minutes, meeting documents, events, calendars and pay dues - and more and more residents are seeing the benefits and convenience as we approach our 1-year anniversary!

We're still learning the accounting system and working out the tweaks as to how to bill individuals vs. households - but already we've seen an uptick in homeowners paying online which was our goal - we were spending SO much time processing checks. We know our treasurer and residents will get more and more used to the easy online payment options and save everyone a lot of time!

VERY POSITIVE. OUR MEMBERS OFTEN COMMENTED HOW GOOD THE SITE LOOKED AND THE INFORMATION IT PROVIDED FOR EVENTS AND ACTIVITIES

SETUP WAS VERY FAST. IT WAS UP AND OPERATIONAL IN ONE DAY.

COLLECTION FEES FOR CREDIT CARD AND ACH PAYMENTS

Both Sales and Client Support have been very responsive & accommodating

They are very open & responsive in their communications and have comprehensive customer support.

We’ve had zero problems so there are no cons.

Overall, we are very satisfied with our first year's experience with HOA Start. They make a great additon to our team.

HOA Start provides web hosting and website building tools to create a unique landing place where homeowners can communicate with the board and with others, request Architectural Committee review of exterior home improvements, view important HOA documents and learn about the Arlington community and the town's amenities. Support from HOA Start during setup as well as with ongoing questions is quick, straight forward and always helpful. The company continues to add new features to enable our board to do it job better.

The tagging system allowing database segmentation to enable commmunication with portions of our HOA's population is cumbersome. Streamlining this feature to enable a quick way to communicate wwith residents on a single street, for example, would be helpful.

Overall HOA Start has been a helpful tool for our community and we are thankful to have it.

HOA Start has been a beneficial program for our community, it helps current administration manage the finances, minutes, announcements and resident inquiries. HOA Start has kept in great communication with us should any issue arise

Setting up the site was time consuming and presented some challenges.

Very well organized, step-by-step system for developing a website. Was easy enough for a person with only moderate experience to manage.

The onboarding process is extremely well designed. There is an extensive library of very helpful articles with clear directions. More importantly, we were assigned an onboarding specialist who walked us through the process. He was readily available, extremely helpful, and patient. We were able to design our website with great results.

There are a few items we would like to do differently--nothing mission critical. Our onboarding specialist is forwarding our requests to the developers, and we hope that they will continue to improve the product.

We were looking for something that offered a bit more functionality than TownSq (more robust survey capability so we could eliminate the extra cost of a separate survey platform, payment interface). HOA Start checked just about all of the boxes. Our White Glove Concierge, [sensitive content hidden], has been very responsive and did a great job setting up the site for us. It's easy to set up new users, change the website header designs to give it a unique look, create custom surveys, send mass mailings, and text homeowners with urgent information. We love that there is a calendar for events, and we've been able to easily categorize and manage folders for the association's documents.

One big drawback for us is the lack of a dedicated homeowner forum. On TownSq, homeowners were able to post information and converse with each other easily in their own forum, while the Board was able to post information in the announcements section. On HOA Start, the Newsfeed function has to serve double duty as a homeowner forum and place for announcements from the Board. We have to pin the Board items so they won't get lost in the discussion. Also, when you are looking at the member directory, you can't see the members addresses. It shows you their name, phone number, state, role, last login, and active status. It would be beneficial if customers could customize what columns they want to see, or eliminate the phone number column and add the address (especially since the state column is already there).

We wanted a way to disseminate documents, manage members, communicate and streamline our architectural control process. The first and last are well accomplished. We're still struggling with the middle one. We are hoping to implement online billing and payment this year.

I like the clean manner in which members and addresses are handled. It's extraordinarily easy if you have learned to get data from your county assessor's database. Members were a bit more difficult at first, because not all have email addresses, which are required. But a question to our contact revealed the magic trick of using @example.com. I like the ease of changing web pages' content, with the preview option to make certain the changes look right. Our architectural control committee is delighted with the ticketing system. They will campaign absinthe any hint of wanting to abandon the software.

Messaging members is our least favorite part. We do it regularly, and wish we could do more with design. We often send aplain text message, with the graphic version as an attachment, but our older population find this challenging. I was excited to see a page format for a newsletter, but disappointed when it could not be emailed, but just referred to.

The demo of their product and services was very helpful. It was so easy to get set up and start working on a new website the same day! There are helpful guides to show/tell you the steps to do things and videos for many tasks as well. There's a guided process with online tech support or - the option I really like - the White-Glove package with phone/Zoom support from a team member who will actually build the site for you! If you're in a hurry to get a website done and don't have the time to do it yourself, this is perfect. Or, if you get stuck along the way, there's always someone to help you move on to the next step.

Amenity reservations has been one of the key features that board members and residents love for its ease of use. This is a must have! Multiple calendar/event options are great for busy communities who want to organize multiple board/committee meetings and community events. The member dashboard is a great place for residents to see everything at a glance. The online forms and online review/approval for residents and board members is a huge convenience.

When setting up new pages, it would be nice to have a visual of what the page template looks like to make the best decision.

Overall, it was a great pleasure to work in the software and the build and implementation was actually fun!

First benefit is the support staff they employ for implementation of the software which is specific to the industry it was designed for alleviating the need for extensive research and website design requirements. Allows residents to access Public Website and Operations software from one location once completely built out. POA staff/Committee Leads easily maintain public website updates and operational software using same program when integrated. Allows POA to share association’s governing documents, news, updates on common facilities and amenities. Owners may access internal documents like meeting minutes once logged in and allows rapid distribution of special announcements via email/text. Another feature is administer Owner/Resident feedback via surveys. HOA Start has advanced HOA Functionality available once built out, ex., Online voting, Billing/collection, amenity reservations, rentals online. Excellent training resources and patient support personnel that did not make me feel stupid.

There were no cons, each issue I took to support was addressed rapidly and fully to my satisfaction.

From importing our members, to building our website and sending out our first online invoices everything worked.

Simple to use and the website builder creates a very professional site. The support team is Great!

You have to use the templates provided to build out your site. They look great, but you don't have very much control to change them.

We have a condo association that took a direct hit from Hurricane Ian last fall. Our communication needs are great and the website has been an important tool keeping everyone up to date, and as a repository for critical information. We were forced to leave our previous host company due to a change in their business strategy. HOA Start was a lifesaver for us since we had to put up a new site in the midst of a stressful recovery from the hurricane. They made it easy.

User friendly, no problem setting up a comprehensive website in a few days. Customer support is awesome. Any issues or question I had, would receive a response within an hour, sometimes minutes. Real, down-to-earth support.

I have talked to them about a couple things I'd like to see and they tell me they're working on them.1. Can't post to the Newsfeed from an Iphone2. Member notification when a new post goes up3. Notification to poster in Newsfeed when someone likes or comments on a post4. Would like to be able to have a Search feature in Newsfeed, and maybe the entire site

HOA Start has their own modern, mobile friendly website builder. Other competitors in the industry were expecting us to use Weebly or Wordpress as an afterthought, and there’s no integration. Their custom forms creator allows us to have unlimited forms for collecting member data. Sending email/texts straight to my members from 2 click approach is fast and efficient.

Their Onboard Specialists are included in the cost of the annual software. [sensitive content hidden] was excellent during our build. No setup fee and she spent a lot of time with us. Their training is how you do it. Also, being able to collect money for events and monthly dues for vendors has stopped us from having to chase people down.

We’d love to see some AI built into this software that would allow us to intelligently respond to member requests, and handle some approval process.

As our HOA administrator, I was really surprised how easy it was to get our website configured and 'live' so quickly. I was able to use our existing domain name which was a plus too. Feedback from our homeowners has been overwhelmingly positive where they love the modern look/feel, graphics, ease of use, access to our HOA documents, Contact Us page and how great the website looks on their mobile devices. Your product is great and Customer Support ([SENSITIVE CONTENT]) is amazing as mentioned before.

The ability to quickly and easily configure our HOA website is where this product shines. Our HOA is on the Starter package, yet this is feature rich with the ability to manage our members, post and expose HOA documents, ACH payments, calendars and the flexibility to create additional webpages as needed. The modern user experience provides our HOA a fresh new look. The fast response from our Onboarding Support Specialist, [SENSITIVE CONTENT], is amazing! He was able to provide some great technical work-arounds for me to create some very nice web pages. I looked closely at the other competition before choosing HOA Start in terms of functionality for the price for our HOA since we are a smaller community. It was a no brainer that HOA Start was the clear Leader in terms of their Web Designs with the features, ease of use and support!

Because HOA Start is so feature-rich and everything is configurable, there is alot of functionality in this product. I am an IT professional where I needed to reach out to the Support team for clarification on a couple items, like the Households feature for example. Two things that can be improved: 1) making HOA Start mobile enabled (not just viewing website on mobile device), 2) email blast as part of the Starter package.

Every interaction I had with this Staff has resulted in solutions that were easy to follow and execute. What surprised me was the personal attention I received because I thought when working with a company of this size customer service starts to become automated and rote; not so with HOA Start!

I started this position last summer. My first job was to navigate the website. With the written instructions and tips taking the reader from one task to another made setup and training so easy. When I wanted to edit or change a page or feature, the Staff was "on call" so to speak, because their answer to my questions was immediate!

I would just move the content up the page more rather than have a large picture. That, I am sure, is a design preference that is personal in nature. I could not deduct any points for this at all!

As the new chair of my HOA Communications Committee, it was my job to help bring our 55+ community's website into the 21st Century. After an exhaustive search, I found HOA Start and couldn't be happier. The site is beautiful, intuitive, interactive, budget friendly and so easy to build and navigate. We were assigned our very own Support Rep and [sensitive content hidden] has been amazing - so helpful and supportive. Our community is very proud of our new website and we are getting engagement from residents who swore they would never use a website. We can keep members only content private, while still being able to let prospective residents know how great our community is! Communicating with our residents has never been easier. I wish I could give HOA more than 5 stars!

Some of the add ons are a bit pricey for us but the included functions are superb!

Only good things to say. I like that they gave me a trial period to evaluate. That helped our decision. [SENSITIVE CONTENT] is a pleasure to work with for customer support.

This is the only software project I worked on (and I've done plenty,) where I didn't have to write code. Their templates, widgets, etc are fully configurable where you can put together a decent website without having to code!!

I would like the ability to define my own templates. You have to use an HOAstart template. However, they give you plenty to work with.

My team and I agree that our experience was much better than expected. Each of us on the team has an IT background and therefore experienced with various software product upgrades or replacements. The implementation coordination was excellent. [SENSITIVE CONTENT], our coordinator, was able to quickly identify our needs and help guide us through implementation. Always offering best-paths, she was expert at explaining options and the trade-offs that we'd see. That point alone emphasizes why I learned as much as I did as opposed to simply following recommendations from a manual or a coordinator who might not be engaged. The HOA Start process and procedure work flow provided us with clear steps to success.

The website management and configuration features are not only equal to all of the more expensive products; but it exceeds them in many cases. As a career software developer, I know pain points for users. Good/great products work hard to ease that burden. Work flows, communications, mass-editing...these things matter. We found a great product.

As a board member on our POA, I would like to have more reporting for my members, especially statistically. In the future, I'd consider adding canned reports that would satisfy the number crunchers.

Our old website was useless. People are engaged in the HOA Start website. We had an event that we charged outsiders to attend. We used the event capabilities to set up the event online and the credit card capabilities to charge people. Would have been a nightmare without the website to assist here.

It's easy to use, administer and change. Also, it's newer than most of it's competitors out there. Most others I found were 15-20 years old and they looked it. HOA Start is fairly new (a couple years old) and thus state of the art for the industry. Also, we maintain it ourselves as opposed to relying on the website company. therefore, changes happen in hours and are exactly what we want them to be. We control it.

It wasn't as feature rich as some of the others initially when we got it, but what it has now is plenty for what we need now.