Intuitive product and top-notch customer service

IMNAT came to offer a demo of InfoSite to our Real Estate Department among some top names in the software industry. From day one we were very impressed with the product as well as everyone on the team we have dealt with. Nearly six months since "go-live" using InfoSite, we are continuously reminded that we made the right choice. We migrated very successfully from fairly outdated software into InfoSite thanks to the efforts of the InfoSite team taking the time to understand how our existing database worked along with our business process and needs. This product was definitely designed with a clear understanding of the industry. Besides InfoSite being a user-friendly and flexible software, the team provides us with the best customer service. During the requirements phase, Customer support representative not only came back to us with solutions where we had specific needs but consistently did "one better" than we were asking for. A great example of his commitment and pride in the product. Since implementation and going live, I have worked most regularly with one of the Customer support representative who is always prompt with a reply, explains and demonstrates things perfectly, and ready with a suggestion of how to simplify reporting needs any time he sees a way that he can assist. Our entire department agrees he is very patient and accommodating and we further appreciate that these are traits shared amongst the IMNAT team. Lastly, behind the scenes, we know that, technical skills have simplified so many of the daunting data migration tasks and brought to reality the configurations in transaction processing, user interfaces, and reporting that our business has required. We are very pleased with the product, and the ongoing tech-support and reassurance from the IMNAT team whenever a question may arise have made moving to InfoSite a winning decision for us.

Great software

Infosite is an excellent software allowing us to be more efficient with all our rent payments, to do better follow-ups on our deadlines, renewals, deposits, etc. The software allows us to create custom made reports to be used with our financial statements. These reports are also good tools to communicate information to various divisions in order to help them with their budgeting . The software is very user friendly. In short, it is essential for our real estate department.

Pros

The software is very user friendly. I can share all information about our Real Estate very quickly.

Cons

We are more efficient with all our rent payments We can do better follow-ups on our deadlines, renewals, deposits, etc. Create custom made reports.

Correct Data entry important

We require InfoSite for real estate / site reports for our locations with respect to premise details, contacts, rent roll, (all lease related matters for the location). It is quick reference for our meetings and both internal and external communication.

Pros

Once the data has been entered correctly, the information on reports from InfoSite is a great reference.

Cons

The sub level SAVEs required when making updates to Lease and Location

The best!

This is a great system for lease management for tenants. Very flexible and user friendly. And the Customer support is the best ever!

Pros

This software is made 100% for tenants. Before Infosite, we had to use softwares that were made for landlords and adapt them to our needs.

Cons

At first, I found there was too much use of the mouse vs the keyboard, but got used to it really fast.

easy use and efficient

Pros

reporting system is easy to use and excellent customer service. very easy to check the current status.