--- title: "Innago Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Innago. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Innago is a good fit for you!" source_url: "https://www.softwareadvice.com/property/innago-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Rental Software](https://www.softwareadvice.com/rental/) / [Innago](https://www.softwareadvice.com/property/innago-profile/) / Innago Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/innago-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/innago-profile/alternatives/) # Innago User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 533 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.9/5 - Value for money: 5.0/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 475 reviews (89%) - 4 stars: 47 reviews (9%) - 3 stars: 8 reviews (2%) - 2 stars: 1 reviews (0%) - 1 star: 2 reviews (0%) ### Most mentioned pros - Innago has been a fantastic software for a rookie like me, someone just starting out in real estate, it really streamlines all necessities in one place - screening tenants, sending applications, starting leases, collecting payments, managing leases, literally everything! - The tenant portal is also a big plus—it allows tenants to pay rent, submit maintenance requests, and communicate efficiently, which has improved our overall tenant experience. - Being able to coordinate lease signatures, managing rental payments, recorded expenses, and going all the way down to financial reporting makes filing taxes super easy. ### Most mentioned cons - The software I used to use didn't charge fees to tenants for making payments, so now some of my tenants mail me checks to avoid paying through Innago. - I seem to remember the home page feature walkthrough popups trigger often even if I've gone through them once, which is annoying, and the app shows a red unread notification on my phone home screen even though I'm not signed into the app. - If the rent increases, I can’t apply it automatically; I have to adjust it manually month by month, which isn’t convenient when the goal is to save time. ## Innago customer reviews Showing reviews 1-25 of 533 (page 1). ### Great Tool for Property Management as a Landlord - Overall rating: 4/5 - Reviewer: Megan Z. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we love Innago. The dashboard makes it really easy to navigate the user interface so everything is easy to find. The customer support has been my favorite part because each time we even have a question, they're very helpful in providing a solution and confirming our questions have been answered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really like how it encompasses everything wed need for being landlords. It keeps track of everything in one spot so it's easy to see for both us as landlord and as our tenant. I enjoy the fact that our referral code will provide up a percentage of pay back from whoever uses our referral code. It helps us keep track of our lease, any amendments made, and invoices (which are so easy to edit after we've created them). I appreciate that we have run into a few bugs for applications and invoices and the customer support is so patient and provides solutions every time. Our tenant informed us he really likes that Innago reports his rent payments to the federal bureau. #### Cons The app can be slow to load messages. Also the messages sometimes are sent but don't populate until you close the screen and open it back up. We set up our application to do a background check. There were many times we had applicants that showed a clean background on Innago, though upon us conducting our own background check on public record, we would find those applicants actually did have a record, and often times they had failure to pay rent charges. That was a bit of a concern since we are using it for property management. The payments also take 3 days to process every time. Our tenant makes payments through e-check, so when the payment takes 3 days to process, it's a little concerning until we see the payment processed because e-checks can still bounce #### Reasons for choosing Innago The amount of money the referral code provided the person who referred us --- ### Great for landlords who self-manage - Overall rating: 5/5 - Reviewer: Austin C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A+. Free to use, solid API integration, and fast, easy support. It handles our rental portfolio well and saves us time every month. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Free to use, and the API integration is a huge plus. Setup was quick, rent collection is smooth, and tenants adopt it fast. #### Cons No automation workflows to send automated tenant check-ins. I would love built-in scheduled reminders and trigger-based messages. #### Reasons for switching to Innago Buildium only got more expensive, and for how much I paid, I still didn't even have phone support. That's unacceptable to me. I also needed API to connect to my own platform. --- ### Update on innago - Overall rating: 4/5 - Reviewer: Isaiah C. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the expense tracking feature. I never really used it in the past and using it now makes a difference for my accounting team. #### Cons It can be a bit confusing at times to find where everything’s at in the app sometimes lacks functionality, but overall it’s decently user-friendly --- ### Made the switch from DoorLoop to Innago. - Overall rating: 5/5 - Reviewer: Olakunle A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like the user interface. It was easy to set up. You can't beat the price. The platform is basically free to set up. The only charges are for ACH or credit/debit card payment. The landlord can decide to cover this cost for tenants. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The customer service team have been quick to respond to any questions I have. They walked me through the process of transferring my information from DoorLoop. #### Cons The hold time. Public holidays and weekends increase the wait before the money hits the account. However, I was told this only happens the first time a tenant uses that mode of payment. #### Reasons for switching to Innago The price of Doorloop did not match the services received. I also did not use most of the features so it was a waste paying for services not used. --- ### Innago for a Homeowner - Overall rating: 5/5 - Reviewer: Kelsey B. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had a very positive experience with Innago overall from making a lease to payments and repairs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the software is so customizable. I can include cash payments or split payments. I had to call customer service, and they were efficient and US based. #### Cons I dislike how they push renter's insurance. I realize they make most of their money off of renter's insurance, but I still find it annoying. #### Reasons for choosing Innago The ease of use and price point for homeowner and tenant. --- ### Seamless Landlord - Overall rating: 5/5 - Reviewer: Jose Q. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I appreciate the additional features such as damage reporting, chat capabilities, and having everything accessible via an app for both iPhone and Android, which makes communication much more convenient. The cost savings and ease of use were major reasons I switched from Realtor.com to Innago. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ilove that Innago provides a seamless, one-stop hub for landlords and tenants, making it so much easier to manage tasks like handling payments, invoices, and legal documents all in one place. It's completely free except for some ACH credit card transactions, which is amazing. The ease of use is a big plus, especially for a first-time landlord like me. I also find it invaluable for securely connecting with tenants and handling legally binding documents and payments. I appreciate the additional features such as damage reporting, chat capabilities, and having everything accessible via an app for both iPhone and Android, which makes communication much more convenient. The cost savings and ease of use were major reasons I switched from Realtor.com to Innago. #### Cons Yeah. I'II say the tutorials need a bit more help. Providing more in-depth step by step guides and also a lot of the stuff is online. But it has so many features that usually for a first time landlord, it looks a little overwhelming. You can't get a little bit lost. And once you know what you're looking for, everything is there and more. --- ### Best landlord software on the market! - Overall rating: 5/5 - Reviewer: Meg B. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Innago has made it a breeze for me to manage my rental properties. With lots of user directives on the site, it's easy to learn. Feedback from my tenants is very positive too. I also love that it's free to use as a landlord - no hidden fees or unexpected costs. Thanks, Innago!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Innago is the best landlord software out there! Super easy and intuitive to use. Easily track all the details of my properties, tenants and maintenance. Best of all it's free to use! I'll be using Innago from now on! #### Cons While there is so many great feature with Innago, it can sometimes be overwelming to keep track of all the details and how to navigate the site. That said, the customer service team is eager to help. --- ### Great Free Easy to Use Software - Overall rating: 5/5 - Reviewer: Riley D. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it is free and easy to use. I can navigate to most settings fairly easily. I like that rent collection fees from either ACH or credit card can be set to either the landlord or tenants responsibility. #### Cons I haven't found anything I really dislike yet. Sometimes certain features or settings arent exactly where I would think they'd be. I also have not used some of the features so I cannot speak on those. --- ### Useful for an independent landlord - Overall rating: 5/5 - Reviewer: Iryna C. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been positive. I use Innago to manage rent payments, invoices, leases, and tenant information. Having everything in one place helps me stay organized and makes managing my rental property easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Innago keeps my rent payments, leases, invoices, and tenant information organized in one place. It is easy to use and makes managing my rental property much more convenient. #### Cons Sometimes the automatic invoicing and payment reminders can be confusing. I would like these features to be a little easier to understand and manage. --- ### Pretty easy to sue for landlors wanting to scale - Overall rating: 5/5 - Reviewer: Amy Y. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like how easy it is to set things up and have a clear dashboard outline all my rental properties under different bank acounts and entities #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use and great training videos guiding me step by step on how to set up the system. The dashboard is intuitive to navigate. #### Cons Long wait time on customer support over the phone. However, whenever I left a message, the technician always calls back to address my issue and help me troubleshot --- ### Innago Rental Application Review - Overall rating: 5/5 - Reviewer: Nico V. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. With one small glitch, solved with quick phone support, the entire online setup went like a breeze. All features necessary for rental apartment management are included free of charge. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of setup and the virtual elimination of paperwork. And the whole application and approval process is much faster. Most tenants choose online rent payment, thus eliminating the old check collection and deposit work. Much more efficient. #### Cons The three day waiting period (more likely 5-7 days, including non-business days) to deposit the first rent payment. Therefore tenants need to wait longer to move-in. #### Reasons for switching to Innago Setup nightmare took a week to complete with incoherent support by email only. --- ### Great Property Management App - Overall rating: 5/5 - Reviewer: Dennis W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall my experience has been very positive. I often have the thought that I can't believe Innago is free considering all I am able to do with it. In a world where nothing is free, it is nice to discover a product the "little guy" can make use of without a heavy monthly cost. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Innago has a robust set of features that can all be used without a monthly subscription. This was really important for me because I manage only a handful of properties for a non-profit. It was easy to set up and seems to be secure. I like that tenants can connect with me through the app about issues and pay their rent electronically. I can stay on top of all the important details of our properties without taking a lot of time. #### Cons There have been a few times I had trouble figuring out how to do a simple task. I haven't always found online help to be helpful. But, customer support has been very responsive when needed. It also takes several days for payments to post in our bank account after a tenant has paid online. --- ### Easy, Streamlined, Organized, and Free - Overall rating: 5/5 - Reviewer: Benjamin M. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Innago for rental property management. It organizes rental documents, tracks expenses, facilitates communication, and aids in tax preparation. The tabs and document structuring keep information consolidated and accessible, while the reminders about timelines and dates are very useful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the organization of the tabs and document structuring in Innago, which keeps all of my information consolidated and easy to access, especially for tax prep. The graphics that outline applicable information are helpful, and the reminders about timelines and dates, like lease expirations, are extremely useful. The initial setup was very easy, and the step-by-step guides ensured that I had all the necessary documents and covered all bases while allowing me to skip parts that weren't applicable. It was great to learn about things like renter's insurance that I needed from the software. I also appreciate that Innago has everything I need for rental management, eliminating the need for other tools. #### Cons Although the information is consolidated well, a minor complaint would be navigating and filtering data. The filters are great, just not laid out well. Maybe saving searches? Like saving a search for whole year data. --- ### Innago great for property managers - Overall rating: 5/5 - Reviewer: Maxwell H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good, it makes everything a very good process and centralizes everything. it solved a lot of problems for us #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Maintenance request tracking, rent collection. We used to receive texts from our tenants with issues on houses and could not track them well / when we completed fixed / sometimes we would actually forget to fix the things they asked for. So maintenance requests make that much better. Rent collection is very easy too, we used to use venmo, but innago is better and we like that emails are automatically sent to tenants when rent isnt received. #### Cons Transaction tagging, reporting. we use another app called stessa to help with this. it allows us to tag everything and generate nice reporting for taxes. --- ### Very helpful for small landlords like me - Overall rating: 4/5 - Reviewer: Paul J. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am liking it more and more and have come to rely on it. I am using more features. It has made rent collection and management much easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Payment processing, applications, lease management, income tracking. Tenants also seem to like it. It has saved me time. #### Cons Sometimes hard to find information. It's getting better with time, though. The reports should be put on the main menu, not buried or hard to find. The P&L report on the mobile app shows income, profit, expense. It should be income, expenses, profit. Thanks for fixing this on desktop. #### Reasons for choosing Innago Looking for the best features for the money. --- ### Great for small businesses - Overall rating: 5/5 - Reviewer: Brittany S. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love Innago. My business would not run without it. Seriously Innago is my right hand man in my business and the customer service is great too! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Innago is Easy to set up. It is also super easy to learn. It is free other than credit card fees as well! #### Cons That they don’t take payment over the phone for typed in credit card. Everything else is great. The contract was plows was a little tricky at first but nothing major --- ### Innago is a great property management software for rentals! - Overall rating: 5/5 - Reviewer: Jenny K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The fact that it’s free is a huge win. As someone managing a small portfolio, I didn’t want to pay for tools like AppFolio that are geared more toward larger landlords or property managers. With Innago, I can collect rent online, manage leases, and keep everything organized without paying a monthly fee. The tenant may need to pay fees here and there but I do not incur any platform costs. Rent collection has been super smooth. I like that I can set up automatic payments and late fees, and the system handles reminders to tenants. Payments usually hit my bank in a few days, which works fine for me. Digital lease signing is very convenient. I upload my own custom lease, use templates, and send it over for e-signature—it saves a lot of time and back-and-forth. Tenants seem to appreciate the simplicity of it too. #### Cons Reporting is basic. It gets the job done, but if you want more advanced financial reporting or tax-friendly breakdowns, you might still need to use a spreadsheet or another tool on the side. Tenant onboarding could be smoother. If a tenant enters something wrong during setup, it can be frustrating to fix. I’ve had to resend invites or make awkward workarounds a few times. Customizing forms is limited. I wanted to tweak the rental application to include some specific screening questions, but there wasn’t much flexibility there. I wish I had more control over the questions and formatting. --- ### Tech Forward & Easy to Use Software - Overall rating: 5/5 - Reviewer: Gabriel C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use - Tenants find it easy as well. Payments and maintenance requests are all in one spot. Very safe for them to use and getting started is easy, overall great product! #### Cons Takes time to add all the information in on a monthly basis for the expenses. Would be nice to have some AI incorporated where you can insert an excel spreadsheet and it pulls the data --- ### Innago Keeps Leases and Payments Organized with Helpful Due Notifications - Overall rating: 5/5 - Reviewer: Chris G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Keeps all our tenant information regarding leases and payments organized. It also gives our tenants a clear view of what they owe and how much they've paid to date. I also love that Innago sends out "payment due" notifications, giving me one less task to do. #### Cons There isn't any issues with Innago that I dislike. It has been very helpful with our land-lording activities. --- ### Best and most cost effective property financial software on the market - Overall rating: 5/5 - Reviewer: Derrick S. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Absolutely wonderful, timesaving, efficient and keeping more money in my pocket. For small operations such as mine (under 20 doors) it is perfect. (It may be for much larger operations also, I just can't speak for that. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I absolutely love Innago for its minimal cost and how it allows me to manage many rental properties, both commercial and residential, with minimal effort. It takes care of most of the work, and I only need to monitor it. Innago handles tenant interactions and manages rent collection, which frees up my time significantly. I give it a five-star rating and would recommend it to small landlords, especially because its pricing model is literally minimal. The setup was very minimal, and I'm so happy that I did it. #### Cons I like mostly everything! A few minor process tweaks, however nothing of any importance. These small things tend to work themselves out during each new software update. --- ### Innago is Awesome. - Overall rating: 5/5 - Reviewer: Hani K. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great 5 out of 5 helps me a lot managing all my properties. It was a lifesaver keeping up with who paid and who didn't pay the monthly rents. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly and easy for the tenants to use, it can do everything needed to list, rent and manage your properties. #### Cons Nothing really it was very good and easy to set up all my tenants had no issues using the app and platform. --- ### Great for Landlords - Overall rating: 5/5 - Reviewer: Paul C. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it’s a great option for landlords who want an easy-to-use property management system, and I enjoy using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve had a solid experience using Innago for managing rentals. The rent collection, lease e-signing, and tenant application tools are simple and efficient, which saves a lot of time. It’s been especially helpful for staying organized without needing multiple platforms. #### Cons The only downside is that the accounting and expense tracking features feel limited compared to other tools, so I still rely on external software for finances. --- ### Long time user and fan! - Overall rating: 5/5 - Reviewer: Nick B. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it's great, I use it for anything I need to do for collecting lease/utility payments, doing credit/background checks, storing leases, etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I enjoy the user interface, and how it sections things off in a clear manner. It is a clear way to track and I enjoy how it already has almost anything I need to do already built into the system. #### Cons The software I used to use didn't charge fees to tenants for making payments, so now some of my tenants mail me checks to avoid paying through Innago. --- ### Easy Rent Collection - Overall rating: 5/5 - Reviewer: William C. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been great. A real person is available for any questions. I can’t complain for a free software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Innago makes it easy to collect rent and track invoices. I don’t have to pay anything as a landlord. #### Cons There isn’t anything I don’t like about Innago. The software is self explanatory and easy to use. You can use as much or as little as you want. --- ### Give Innago a try! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use! When we first started using innago, we werent sure about it because its not quite as complex as buildium or appfolio etc. but so far it has everything we need for a small pm company. #### Cons It would be nice if there were some additional features, like automatic styled monthly reports that we can schedule to go out to owners to take that off the plate ## More reviews [Next reviews](https://www.softwareadvice.com/property/innago-profile/reviews/?page=2) --- Innago Reviews, Pros and Cons - 2026 Software Advice