--- title: "Innago Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Innago. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Innago is a good fit for you!" source_url: "https://www.softwareadvice.com/property/innago-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Apartment Management Systems Software](https://www.softwareadvice.com/property/apartment-management-software-comparison/) / [Innago](https://www.softwareadvice.com/property/innago-profile/) / Innago Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/innago-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/innago-profile/alternatives/) # Innago User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 543 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.9/5 - Value for money: 5.0/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 485 reviews (89%) - 4 stars: 47 reviews (9%) - 3 stars: 8 reviews (1%) - 2 stars: 1 reviews (0%) - 1 star: 2 reviews (0%) ### Most mentioned pros - Innago has been a fantastic software for a rookie like me, someone just starting out in real estate, it really streamlines all necessities in one place - screening tenants, sending applications, starting leases, collecting payments, managing leases, literally everything! - The tenant portal is also a big plus—it allows tenants to pay rent, submit maintenance requests, and communicate efficiently, which has improved our overall tenant experience. - I appreciate that we have run into a few bugs for applications and invoices and the customer support is so patient and provides solutions every time. ### Most mentioned cons - Our tenant makes payments through e-check, so when the payment takes 3 days to process, it's a little concerning until we see the payment processed because e-checks can still bounce - I seem to remember the home page feature walkthrough popups trigger often even if I've gone through them once, which is annoying, and the app shows a red unread notification on my phone home screen even though I'm not signed into the app. - The software I used to use didn't charge fees to tenants for making payments, so now some of my tenants mail me checks to avoid paying through Innago. ## Innago customer reviews Showing reviews 1-25 of 543 (page 1). ### Works well - Overall rating: 5/5 - Reviewer: Robert C. - Industry: Real Estate - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Does exactly what I need. Helped with lease agreement tempalates and collecting necessary fees and rent. #### Cons Could be a little easier to do none core workflows. I need to collect some utility payments and it took more than 2 minutes to figure that out. --- ### Love it so far - Overall rating: 5/5 - Reviewer: Becky J. - Industry: Farming - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great customer service. Called on a Sunday morning with a question about rent from a tenant and left message that the voice mail said would be Monday-Friday. Someone called me back that morning and made sure everything was good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Free, easy to use. Good customer service. I like that several people can have access to the program, such as the co-owner and property manager at the same time. We can all see what maintenance tickets might be out there and make sure rent is paid on time. #### Cons I've only used for a month on a recently purchased rental, but so far am quite impressed with the ease of use. I haven't found a time tracker for my maintenance man to use on it which would be handy. --- ### A good place to Start - Overall rating: 5/5 - Reviewer: Denise R. - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I like the platform and the customer support. It's easy to navigate and makes keeping track of resident simple #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I think it was very easy to set up it took just a few hours. The chatbot is there to direct users to set up questions and their live response by email is quick too after hours. There is also a feature to receive repair request from residents #### Cons The processing time to receive payments is long. For instance if a payment is made Friday after hours it's not received until Tuesday. --- ### New Innago Review - Overall rating: 5/5 - Reviewer: Levi A. - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been smooth and a nice transition from tracking on a spreadsheet, it has eliminated a lot of head ache. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of getting rent payments in and flow of service requests. This was something that was difficult to track but going to online payments has went well. #### Cons There isn't necessarily a downside I have experienced with Innago, the only small complaint has been from tenants covering online fee. --- ### Great platform for single property landlords - Overall rating: 5/5 - Reviewer: Yunyidi H. - Industry: Real Estate - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience for no cost on my side. Very simple to set-up and get going, less than 2 hours. Perfect solution for collecting rent on one property. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great platform! No fees, fast setup of autopay for tenant, speedy payout from Innago to bank account. Intuitive UI for setting up recurring invoices and though I only use it for one property currently, but I can see by the robust options that managing multiple tenants in one property or multiple properties would be a breeze. #### Cons Nothing at the moment, but I did not use it for leasing. The initial verification of bank account with my tenant took some time so their first rent was delayed, but didn't cause any issues with me. --- ### 10/10 Platform for Landlords & Tenants - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with Innago has been really positive. As a landlord managing a small rental property, it's made staying organized and keeping track of everything much easier. It's a convenient platform that simplifies a lot of the day-to-day responsibilities of being a landlord. When I run into any questions, I can reach out to the support team Monday through Friday. There are also many help articles. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like how easy Innago is to use and how it keeps everything organized in one place. As a landlord, it's convenient to have rent payments, lease documents, and tenant information all accessible through one platform rather than having to manage everything separately. The interface is straightforward and easy to navigate, even for someone who is new to managing rental properties. I also appreciate how much of the process is streamlined, which saves time and makes it easier to stay on top of things. Overall, it's a great tool that makes managing a rental property much simpler and more efficient. The only cost to me which I have the option to pass to tenants is about $2 per ACH payment. So the value for the money is amazing as the platform itself is free. #### Cons I haven't run into any issues with Innago during my time using the platform. So far I do not have any cons for Innago. --- ### Get this app - Overall rating: 5/5 - Reviewer: Daniel P. - Industry: Real Estate - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good experience with way more pros than cons. The app just needs to further streemline the features and functions #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how easy the app is to use and how there are several features for everything you want to accomplish. #### Cons Some features are hidden. Also as a landlord that charges tennants fees for utilities, there is no way for the tenant to automate. It also needs more options for late fees --- ### Innago is a great software - Overall rating: 5/5 - Reviewer: Safe Roots L. - Industry: Real Estate - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Innago has been smooth and convenient. The software allows me to complete prescreening, communicate with tenants, manage leases, and collect payments seamlessly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Innago allows me to communicate more easily with my tenants. I also like that I can manage messages, payments, and important rental information in one convenient place. #### Cons The software’s process for adding tenants to a lease template can be complicated and may take some time to understand, especially when setting up a new lease or making changes. --- ### Super simple and very useful - Overall rating: 5/5 - Reviewer: Joe B. - Industry: Real Estate - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive. Very intuitive to set up and took very little time to set up. Easy for my tenant to pay each month and to submit maintenance requests. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Innago is simple to use. I just have a few properties and it makes it very simple to set up and collect payments from tenants. #### Cons My tenant did tell me she had an issue with setting up her Innago account at first, but then she figured it out and I have had no issues receiving payments or tracking payments. --- ### Pretty easy to sue for landlors wanting to scale - Overall rating: 5/5 - Reviewer: Rentals G. - Industry: Real Estate - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like how easy it is to set things up and have a clear dashboard outline all my rental properties under different bank acounts and entities #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use and great training videos guiding me step by step on how to set up the system. The dashboard is intuitive to navigate. #### Cons Long wait time on customer support over the phone. However, whenever I left a message, the technician always calls back to address my issue and help me troubleshot --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: Self-Employed The reviewer appreciates the responsive support from Innago, which includes quick replies via email, text, and phone. The onboarding call was also noted as helpful, contributing to a smooth setup and user experience. Full review available after login on Software Advice --- ### Property Owner - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Commercial Real Estate - Company size: 11-50 employees The reviewer finds Innago effective for managing payments and tenant repairs, highlighting its straightforward setup and navigation. They express a need for improved bulk payment editing capabilities to streamline their invoicing process. Full review available after login on Software Advice --- ### Great Tool for Property Management as a Landlord - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we love Innago. The dashboard makes it really easy to navigate the user interface so everything is easy to find. The customer support has been my favorite part because each time we even have a question, they're very helpful in providing a solution and confirming our questions have been answered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really like how it encompasses everything wed need for being landlords. It keeps track of everything in one spot so it's easy to see for both us as landlord and as our tenant. I enjoy the fact that our referral code will provide up a percentage of pay back from whoever uses our referral code. It helps us keep track of our lease, any amendments made, and invoices (which are so easy to edit after we've created them). I appreciate that we have run into a few bugs for applications and invoices and the customer support is so patient and provides solutions every time. Our tenant informed us he really likes that Innago reports his rent payments to the federal bureau. #### Cons The app can be slow to load messages. Also the messages sometimes are sent but don't populate until you close the screen and open it back up. We set up our application to do a background check. There were many times we had applicants that showed a clean background on Innago, though upon us conducting our own background check on public record, we would find those applicants actually did have a record, and often times they had failure to pay rent charges. That was a bit of a concern since we are using it for property management. The payments also take 3 days to process every time. Our tenant makes payments through e-check, so when the payment takes 3 days to process, it's a little concerning until we see the payment processed because e-checks can still bounce --- ### Innago Excellent Property Management Tool - Overall rating: 5/5 - Reviewer: Tancy M. - Industry: Real Estate - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Innago has been very positive. It’s a well-rounded platform that makes managing multiple rental properties much easier. The software includes all the essential tools I need, and everything is laid out in a way that’s easy to navigate. The payment processing is especially convenient—rent collection is smooth and efficient, which has made a noticeable difference in my workflow. Customer support has also been excellent. The team is quick to respond and helpful whenever questions come up. I also appreciate that my tenants have found the system easy to use. I would definitely recommend Innago to other landlords. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part about Innago is its user-friendly design combined with powerful features. The online payment system works seamlessly, and the customer service has been consistently responsive and helpful for both me and my residents. #### Cons There really aren’t many drawbacks in my experience. If I had to point out one thing, it would be the ability to easily disable or deactivate a user account directly within the platform, which would make account management even more convenient. --- ### Update on innago - Overall rating: 4/5 - Reviewer: Isaiah C. - Industry: Real Estate - Company size: Self-Employed - Product usage: 1-3 years · weekly - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the expense tracking feature. I never really used it in the past and using it now makes a difference for my accounting team. #### Cons It can be a bit confusing at times to find where everything’s at in the app sometimes lacks functionality, but overall it’s decently user-friendly --- ### Best bang for your buck on the market - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: Self-Employed - Product usage: 1-3 years · weekly - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy. Personal set up could be once you get the hang of things it's quite easy to handle. Customer is prompt and extremely helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Full dashboard all in one place with easy communication to tenants. Unlimited number of add-ons for property and invoices. Easy to add notes and manage credits and debits. #### Cons The system is very heavy, and you need a computer to do certain things. I wish the contracts portion were easier. --- ### Great for landlords who self-manage - Overall rating: 5/5 - Reviewer: Augustine Realty C. - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A+. Free to use, solid API integration, and fast, easy support. It handles our rental portfolio well and saves us time every month. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Free to use, and the API integration is a huge plus. Setup was quick, rent collection is smooth, and tenants adopt it fast. #### Cons No automation workflows to send automated tenant check-ins. I would love built-in scheduled reminders and trigger-based messages. --- ### Made the switch from DoorLoop to Innago. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like the user interface. It was easy to set up. You can't beat the price. The platform is basically free to set up. The only charges are for ACH or credit/debit card payment. The landlord can decide to cover this cost for tenants. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The customer service team have been quick to respond to any questions I have. They walked me through the process of transferring my information from DoorLoop. #### Cons The hold time. Public holidays and weekends increase the wait before the money hits the account. However, I was told this only happens the first time a tenant uses that mode of payment. --- ### Innago for a Homeowner - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had a very positive experience with Innago overall from making a lease to payments and repairs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the software is so customizable. I can include cash payments or split payments. I had to call customer service, and they were efficient and US based. #### Cons I dislike how they push renter's insurance. I realize they make most of their money off of renter's insurance, but I still find it annoying. --- ### Useful for an independent landlord - Overall rating: 5/5 - Reviewer: Iryna V. - Industry: Real Estate - Company size: Self-Employed - Product usage: 1-3 years · monthly - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been positive. I use Innago to manage rent payments, invoices, leases, and tenant information. Having everything in one place helps me stay organized and makes managing my rental property easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Innago keeps my rent payments, leases, invoices, and tenant information organized in one place. It is easy to use and makes managing my rental property much more convenient. #### Cons Sometimes the automatic invoicing and payment reminders can be confusing. I would like these features to be a little easier to understand and manage. --- ### Great for small commercial real estate - Overall rating: 5/5 - Reviewer: Derrick R. - Industry: Commercial Real Estate - Company size: 2-10 employees - Product usage: 1-3 years · monthly - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. I certainly refer my other real estate friends to Innago regularly. There was a small learning curve in the beginning, but once I got it figured out, it’s been a very affordable solution for all of our business needs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s very affordable and allows me to automate both my tenant approval process and billing. The tools let me manage the property without being physically present. #### Cons When I first got it because I was switching from another platform, it took me a little while to figure out where everything was compared to my old suite. --- ### Great Property Management App - Overall rating: 5/5 - Reviewer: Dennis W. - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall my experience has been very positive. I often have the thought that I can't believe Innago is free considering all I am able to do with it. In a world where nothing is free, it is nice to discover a product the "little guy" can make use of without a heavy monthly cost. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Innago has a robust set of features that can all be used without a monthly subscription. This was really important for me because I manage only a handful of properties for a non-profit. It was easy to set up and seems to be secure. I like that tenants can connect with me through the app about issues and pay their rent electronically. I can stay on top of all the important details of our properties without taking a lot of time. #### Cons There have been a few times I had trouble figuring out how to do a simple task. I haven't always found online help to be helpful. But, customer support has been very responsive when needed. It also takes several days for payments to post in our bank account after a tenant has paid online. --- ### Easy, Streamlined, Organized, and Free - Overall rating: 5/5 - Reviewer: Ben M. - Industry: Automotive - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Innago for rental property management. It organizes rental documents, tracks expenses, facilitates communication, and aids in tax preparation. The tabs and document structuring keep information consolidated and accessible, while the reminders about timelines and dates are very useful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the organization of the tabs and document structuring in Innago, which keeps all of my information consolidated and easy to access, especially for tax prep. The graphics that outline applicable information are helpful, and the reminders about timelines and dates, like lease expirations, are extremely useful. The initial setup was very easy, and the step-by-step guides ensured that I had all the necessary documents and covered all bases while allowing me to skip parts that weren't applicable. It was great to learn about things like renter's insurance that I needed from the software. I also appreciate that Innago has everything I need for rental management, eliminating the need for other tools. #### Cons Although the information is consolidated well, a minor complaint would be navigating and filtering data. The filters are great, just not laid out well. Maybe saving searches? Like saving a search for whole year data. --- ### Reliable, User-Friendly, and Perfect for Small to Mid-Size Portfolios - Overall rating: 5/5 - Reviewer: Mack S. - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve been using Innago for several years and it has saved me countless hours compared to manual tracking or more complex systems that feel overwhelming for smaller portfolios. It’s reliable, secure, and continues to add features without overcomplicating the platform. Tenants love the ease of paying online, and I appreciate that I can manage leases, maintenance requests, and financials all in one place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Innago has made managing my rental properties so much easier. The interface is clean and intuitive, and even new tenants pick it up quickly. Rent collection is seamless, lease templates are customizable, and the automated reminders help ensure on-time payments. Their customer support is outstanding — responsive, friendly, and always helpful. #### Cons Reporting and analytics could be a bit more advanced, especially for owners who want deeper financial insights. It’s not a dealbreaker, but I’d love to see more granular expense reporting in future updates. --- ### What I love about Innago - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Military - Company size: Self-Employed - Product usage: 3-5 years · monthly - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love what it does for my rental business. Before I used it, I had trouble getting quality tenants. It helps screen out undesirable tenants #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its free to Landlords which is great because I only have 4 units. Because I use the application process, prospective tenants pay for the background checks, which is reasonably priced. I can collect rent and receive maintenance requests online and receive to my email immediately. My Property Mgr also receives the email immediately. It has a lot of options that I don't use, but have the option to. #### Cons I wish I could delete old vendors that I dont use anymore. I really enjoyed the chat feature that would connect me to someone immediately, however it now uses a virtual assistant first. I'm old school. I like interacting with real people. ---