It suits all my needs, whereas previously I needed several solutions, Innago does it all

After researching and demoing all the competitor I settled on Innago for the comprehensive suite of services they offer, no one else comes close.

The accounting feature doesn’t yet pull in bank transactions for you to reconcile transactions but I’ve been told that feature is on the way.

I love that my tenants can set up their own profiles with their co signers.

The non texting feature, and we need a task manager inside the software.

Customer service has been very good and responsive. Tenants seems to find the software easy to use.

Integration was simple and software is easy for tenants. Customer service is always quick and helpful.

There are bugs in the software that are user facing, while they are resolved quickly it seems there needs to be further testing before deploying new features.

What I like the most of Innago is that it is so easy to use. I started off with no experience and I was able to setup my tenants with no hassle. The tracking of payments is probably my favorite thing thus far. I am able to keep all my tenants document in one application.

I would say the small thing that is a bit of a hassle is adding multiple tenants to the same house hold but other than that everything is smooth.

I decided to manage my own properties because the property companies are charging too much and arent doing a good job anyway. Innago seemed like the best option out of all. Its cost effective, easy to use, and the customer service is AMAZING! spent a lot of time to find the right company that can help me manage my properties. Innago seemed like the best choice and I am so happy I decided to go with them! Customer service is very helpful and responsive. They helped me to learn how to navigate the system and made the proccess really easy.

I am satisfied with innago. I did not find anything i do not like about innago.

Awesome

Innago is convenient, easy to use, and FREE for landlords! My company has over 130 rent to own homes, and we were stuck in the stone age of technology. Innago made it possible for my company to accept payments online from our clients. Not all of our clients have taken advantage of of this option but over 20+ have. All my the tenants whom have tried it, love it as well. It's made getting rents on time easier and has saved us hundreds in fuel by limiting our travel for collections. [SENSITIVE CONTENT HIDDEN] is amazing at helping navigate the site and is always responsive. Thanks [SENSITIVE CONTENT HIDDEN]!

No complaints, I love Innago. Best affordable software

I love that I can use my own PDF leases and that I can customize rental applications and lease terms. Overall I love that I can truly run my property the way that I want, there are so many customizable options.

The app itself is very slow. It usually works really well and has lots of great features, but often times it takes a long time for pages to load, which is frustrating - especially when I'm trying to do my book keeping quickly to set up a tenant quickly.

Innago has taken a lot of the "labor" out of setting up and tracking individual expenses and incomes associated with each property.

I really love the ease of use with Innago. It is easy to set up, assign tenants, set up application parameters, create and edit leases, track expenses, and monitor income. I love that my tenants are able to pay through the app and everything is broken down by property making tracking easier.

I didn't find much difficulty in using this application.

Innago has been great since I have started using it

I love the online payment option and tenant management

I do not like that I cannot turn off the credit card option

Excellent service from their team. Once tenants are signed up, everything goes pretty smoothly.

I love the automation and streamlining of the rental payment process. The tenant portal makes is easy to collect rent and request maintenance.

There is a confusing learning curve to get everything set up properly. Payment times are janky.

Excellent! Highly recommend to my property investor friends.

The main feature that is important for us is rent collection and tracking.

We have no complaints about using Innago.

They have been great with excellent customer service, prompt responses, user friendly system, ease of use and setup, and reasonable payout times

Their customer service has been great so far. Coming from another service, I was sorely disappointed in that company's customer care and ability to take care of me. I did not feel they could be trusted to process my rent payments. I am so relieved to be with Innago. They have responded back immediately each time I've sent a question, and they processed my rent payments in a reasonable time.

I haven't found anything I dislike about them. It took a few extra days to get my first rent payment but that's to be expected.

I switched from another platform that was just horrible and Innago was able to provide me with the best platform and customer service, I switch in no time.

Clean platform, easy to use, helpful, organized, and great customer service!

I have not found any cons to the platform or company what so ever.

I have been with INNAGO for several years. I manage 60 tenants with fairly high turnover. After trying out several other companies and being disappointed when it comes to customer service or features I finally can across INNAGO. I have been nothing but impressed when it comes to INNAGO. First and foremost is customer service. If I have an issue I will get a response day of and can easily get someone on the phone if I need to. They are responsive and detailed and always have a solution. They will go out of there way to be proactive and help with tenant issues without any input from me which is unheard of with other companies. Next is features. I have been with INNAGO for several years and have seen them innovate and add new features that they promised with little if not no hiccups or glitches. They do what they say they are going to do when they say they are going to do it. They have taken requests from me and incorporated it into the software to make my life easier. I recommend INNAGO to everybody. Whether you have two properties or 100 they are the perfect solution. Thank you for all you do to make my life easier INNAGO!

Customer Service Innovation User friendly Full of features Workflow management Record keeping Customer Service!!!

I really do not have any complaints with innago. The only thing that could be better is an app that would make interfacing for tenants easier but the website does just fine for now.

I love that Innago sends automated emails to my tenants when rent is due. If rent is overdue and a late payment fee is added per the lease agreement, having Innago send it rather than me contacting the tenant makes it much more professional and impartial. My tenants are paying on average 5 days earlier than before I implemented Innago. This is all at no cost to me! This is a piece of software that makes sense for any commercial or residential landlord that would appreciate a more professional and transparent interaction with their clients.

The most impactful features that Innago gave me include:- Easy to maintain and view rent payment status from all tenants- Optional online rent payment from tenants at no cost to me- Automatic email reminders for rent / other charges due- Storage of lease files- Ability to pre-schedule rent increases per the lease in place.- Platform for tenant and landlord to communicate including online lease signing/lease storage, maintenance requests and repair resolution.

I would like the ability to preview communications /invitation with the prospective tenant prior to sending it so that I can make sure it is correct. I would like a feature for the tenant name field to have an alternative field for 'business name' rather than First Name and Last Name.

Setting up a new lease with Innago is so easy and great to use. The support team is knowledgeable and prompt in their responses. We have had a great experience with Innago so far!

I have been using this software for 2 years now, and it is exactly what our company needed. It is a super easy platform to work with. From customizing templates to editing invoices, the overall ease of use has been great! The customer support has also been amazing. I have gotten the exact help I needed every time I reach out!

The only thing I can think of is sometimes the platform moves a little slow. It may be the browser I am using, however, its not critical to the overall quality of the service provided.

overall similar to other products out there so you will see the userface being the same as it is easy to operate

that it is browser based I did not need to download software

That at one time it was not stand a lone, marketing would have to be outside of innago portal

What's there not to like? I personally like lease, tenant, rent, expense tracking. It keeps me keep on top of my renters and helps me track my profitability overall. Lease management is a business. I don't know how I lived without it before. I'm sure there are similar SaaS solutions out there but there is no way to beat Innago's feature set for the price.

My only cons are the reporting. I wish there was more granularity on the reports. Some graphs and timeline stuff would be good. Next is the cost for the payments. I tried to get my tenants to use Innago payments but unfortunately they got turned off by the additional cost it brings. If the payments can be done at a more reasonable rate to tenants, I would love to have them all using Innago for payments as well.

I have been looking for a provider for a long time, Innago notifies my tenants and tenants can split payments between roommates.

My tenants have notified me multiple times that their invoice does not show itemized line items.

Overall, the system is awesome! It did take some getting used to, but that is with every software out there. I have used 3 other systems and will tell you that Innago is the ONLY one that sticks with us for support. The other systems were great during the implementation period, communication was top notch, but then came our day to day use and we would have to submit a trouble ticket and wait sometime 4-5 days for a reply, and even then sometimes it was a link to their FAQ's. We have been using Innago for about 6 months now, and even as late as [SENSITIVE CONTENT HIDDEN], I called in and got a real person that handled my question!

A little time to get used to it, but after that, NO CONS.

I use the software for both a residential property and a commercial condo association. I was introduced to Innago via a web search and because it was free to me as the landlord of a SFR and that it provided a means of communication with my tenant. Set up was quick, easy and intuitive. I received very good feedback from my tenant as well. The communication with tech support was quick and efficient as well. In a conversation with [SENSITIVE CONTENT HIDDEN] at Innago, I discovered we could set up an Association as well. It changed the terms such as tenant to owner, rent to dues, etc. We now use it manage our Association as well! Big high-five to the Innago Team, I love the product!

1. The communion features between us and our tenants and also, in our case, Owners in our Association is awesome. 2. Once the system is set up it's really "set it and forget it" process. 3. It's free to the Landlord...crazy awesome. You get so many features and capabilities for free!?

If I'm to be picky, I would like to see more ease of use in the invoicing set up. What the system is capable of gets 5 stars. How you have to get it set up I wish was a bit easier. I will say that tech support was quick to help and Innago has regular webinar training so that really helps!

I love innago. It makes having rental property so much easier to manage. From creating and signing leases on line to helping to keep me organized and on top of things. It lets me know 90 days out when a lease is expiring. It automatically sends out monthly invoices to tenants for rent. It makes it so easy for tenants to pay the rent on line. The maintenance request feature helps keep a paper trail of work done. The reports generated are helpful year end and there are many, many more features that I love.

I like so many things. Love that tenants can pay their rent on line. It keeps me organized. Alerts me of any communication or requests from tenants. The reports you can print come in handy. Easy to see who has paid and who hasn't.

I don't have any cons. It is so good. They have thought of everything you need.

Great customer service and technical support. They answer or call back promptly.

I like that it is robust and I can do multiple functions in one system. It allows me to create invoices for non rent services and review payment history.

I would like to work on how to integrate it with my quickbooks.!

Great! [SENSITIVE CONTENT HIDDEN] and the others at Innago make it a lot easier to be successful as a real estate investor, by providing systems that provide a professional appearance at a fantastic price. Every time that I have had a question they have been quick to respond and help.

Rent collection and payment processing take away the biggest headache as a real estate investor. Automatic invoicing makes it even easier. Easy to use software with great technical support when you need it.

I can't think of reason to not use this software, particularly for a beginning landlord. The price and features of the this software make it very affordable to look like a professional landlord that offers payment options and features that were traditionally only offered by landlords with an office and staff.