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Innago vs TenantCloud
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.8 / 5
4.1 / 5
Value for Money
5 / 5
4.3 / 5
Customer Support
4.9 / 5
4.2 / 5
Functionality
4.8 / 5
4.1 / 5
Last Review Written
March 11, 2025
March 10, 2025
Pros/Cons
Pros
- Fantastic, we switched to it for the custom leases, but have enjoyed it for reporting far better than our previous platform, apartments.com.
- It's free to the Landlord...crazy awesome. You get so many features and capabilities for free.
- I love that Innago is free and has everything I need in one easy to use application. Plus you get a dedicated account representative to help with any issues you may have.
Cons
- I have to use Stessa to manage the LLC because some key features are missing.
- It is a bit costly for tenants if the pay with CC and there is also a fee for ACH. I would cut the ACH fee, that way you can compete with Cozy.
- M able to track all invoice due and percentages of payments received. Auto apply late payments charges.
Pros
- Lots of features and great customer support. We been with TC for more than 5 years and we like to continue as long as they continue provide the same or better.
- The best part about Tenantcloud is that the customer service and sales have always been personable and available. I love the fact I can have me or my clients call in and they love having live help.
- Overall I have had a great experience with tenant cloud. Their customer service has always been very responsive and reliable.
Cons
- When drafting my boilerplate lease...the format comes out slight wrong every time. The software creates a bunch of space between words or sentences.
- Also the accounting filters reset to default every time you make a change, so making many changes of the same type is brutal.
- The only cons I struggle with are more than likely because I don't use it on a daily basis.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2025
FrontRunners
2025
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
7 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
