Well, there are numerous features I like. However, as a Training Director I like that the system records incoming calls and date stamps/times our teams activity. This helps me hold the teams accountable, as well as guides me to see where they need help and/or additional training.

I think the format could be a little easier on the eyes. Our teams spend a lot of screen time in Knock and I would choose different coloring.

I have been in property management for almost 10 years, and Knock has been my favorite CRM System to date. The roll-out was very easy and the training was great through both the Knock Team and our internal trainers. The ease of contacting prospects, being able to create personalized templates, and the reminder set up made everything very streamlined.

The best features of Knock are the ability to create personalized response templates, the ability to transfer prospects to sister properties, and the different settings and functionality it has. I have become known as the "queen of Knock" and I genuinely love the platform!

Unfortunately, if your on-site team members do not understand or are not proficient in Knock it can get piled up if reminders are not strategically set up. This is more of an operator error and less of a Knock error, but it can become very frustrating! The key of Knock is to ensure there is adequate training and you take advantage of Knock Support!

-I think it's a cool tool to have, but it might be unnecessary. I only say that because we notice less prospects and leads, tours than before, when we used Gmail for our main source of initial contact.-More spam calls than people searching for apartments at times.

-The ease of use.-The ability to make reminders for yourself and coworkers.-Merging guest cards if needed. -Record of follow ups.

-I do not like the tour scheduling. Most of the tours that are scheduled in Knock- the prospect fails to show or cancels randomly.-Less personal than speaking over the phone or in person to someone.-Receiving less Gmail leads and phone leads than we used to. Which is odd.-Sometimes the follow up reminders get repetitive, I'd like to be able to prompt appropriate times to do so myself. Because some prospects want to be the one to reach out and don't want us to spam them with emails.-I've had prospects tell me that the notifications knock sends them is annoying. Which is less productive for us at times.

Knock has been around for a few years and I was not a fan at first. Our account rep listened to my needs and the overall struggles we were dealing with. Their customer service was prompt to get any integration and setup issues handled timely. Over time they developed the items I had been asking for and I've been a partner every since. I've tried a lot of CRM companies over the years and Knock is a superior product to all of them.

The most impactful feature is the automated reported for me. I have a few reports that come daily, weekly, and then monthly so I can see the overall performance of the sites. To have this is very valuable to me. If I were to ask my site teams what was valuable o them, they would say it is extremely easy and friendly to use. This is important for the people who are going to be using it every day.

I would like to see their Craigslist posting tool to be a little more robust but overall I am very satisfied with the platform as it is.