Is LandlordTracks right for your business?

We’re here to help you make the best Property Management Software choice.

best for

  • Property Management
  • Best For All Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Great value for money
  • Great ease of use
  • Great functionality
Frontrunners

Frontrunner 2019

Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

What is LandlordTracks?

LandlordTracks is a cloud-based property management suite suitable for residential, commercial and corporate housing. Key features include automatic rent collection and owner disbursements, automatic vacancy listings, background checks, accounting, online payment management and communication tools. Accounting functions include financial reports, utility billing, 1099 tax filing, automated recurring transactions, recurring invoices, and printable checks. It allows users to track all kind of financial details of their business. Potential tenants can submit applications online through an applicant portal. Users can post vacancies to various listing partners such as Rent.com, Trulia, Zillow, Hotpads and Yahoo. The calendar feature lists details such as lease expiration,... read more

Jump to:

Management Dashboards, availability and monthly calendars, easy to use interface
Management Dashboards, availability and monthly calendars, easy to use interface
Free website templates and custom website integrate to your existing website with searchable plugin tools to allow your customers to search your available inventory and book reservations in real time.
Free website templates and custom website integrate to your existing website with searchable plugin tools to allow your customers to search your available inventory and book reservations in real time.
Interactive availability calendar to easily and quickly manage your units.  Color coded calendar to customize the look and feel for each stage of your contracts.
Interactive availability calendar to easily and quickly manage your units. Color coded calendar to customize the look and feel for each stage of your contracts.
Monthly calendars with interactive workflows to easily and quickly manage activities.
Monthly calendars with interactive workflows to easily and quickly manage activities.
Reporting by individual unit, area, neighborhood, property, or portfolio
Reporting by individual unit, area, neighborhood, property, or portfolio
Departures and Arrivals management tools and reporting
Departures and Arrivals management tools and reporting
Click to open gallery

User Review Highlights

4.21

53 Reviews

5
25
4
19
3
6
2
1
1
2
4

Ease-of-use

out of 5
4.5

Customer Support

out of 5
4.5

Value for money

out of 5
4

Functionality

out of 5
  • icon"Whether short term or long term rentals you can manage both effectively here."
  • icon"Easy to use and pretty straight forward. Customer service is amazing and you actually get a real live person responding."
  • icon"This software is affordable and helps us keep track of our tenants every day. We love the dashboard and use it for everything."
  • icon"It offers no General Ledger functions or ability to make adjusting entries. Accounting reports offer no customization and are limited."
  • icon"Example: Tenant A wants to pay $200 cash, but only owes $180."
  • icon"No categories, no print feature, no yearly report."

Read user reviews

How much does LandlordTracks cost?

Pricing is based on the number of rental units and the features requested. We have multiple pricing tiers available for residential, commercial, short-term, corporate housing, RV Resort, or vacation rental management. Packages start at $39/month.

Starting price

$39.00 per month

Free trial

Available

Free version

Not Available

Which features does LandlordTracks offer?

Core features:

Access Controls/PermissionsAccountingACH Payment ProcessingActivity DashboardActivity TrackingAlerts/NotificationsAPIBackground ScreeningBank ReconciliationBilling & InvoicingShow more features +

People who reviewed this software give it a 4 star rating for functionality.

How easy is LandlordTracks to use and deploy?

LandlordTracks supports multiple deployment options, including: Cloud, SaaS, Web-based, iPhone, iPad, Android.

People who reviewed this software give it a 4 star rating for ease-of-use.

What do verified users say about LandlordTracks

4.21/5 out of 53 Reviews

Showing 1 - 5 of 53 reviews

Laurie

Company size: 2-10 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Does everything we need

We use the software for residential property management, once I was able to learn the program, it was just a matter of having features customized, which was provided within 1-3 days. You just have to ask.

Pros

After 6 years of using this software, my job keeps getting easier and faster as they continually update and upgrade features. After reading all the reviews, It seems like reviewers aren't taking the time to figure out the software. The support has been great and I usually send an email if there is a bug in the software, it's corrected usually that day or the next as long as I keep on top of answering my emails.

Cons

The general journal doesn't keep a running accurate total when properties are archived which I didn't realize until an audit. I compensate by keeping a copy of the journal with the reconciliations.

Reasons for choosing LandlordTracks

After reviewing the competitors, this software fit our needs.

Reasons for switching to LandlordTracks

The software was no longer being supported

Joy

Company size: 1 employee

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2021

Suite 2Home

[SENSITIVE CONTENT] has always been friendly and eager to help and calls me back with the same day. If I have an issue he is there and resolves it by the next day. I love the customer service and appreciate his helpfulness and always there to be assistance with any questions I have. So glad we are back...

Pros

We have used the software in the past and it has always been easy to use. We went to a different software to handle more properties but found it was very expensive and no customer service. We love [SENSITIVE CONTENT] he is always there to help and so glad we are back with Landlord tracks.

Cons

There were a few features that used to not work for us like having to go out of a screen to toggle back and forth. [SENSITIVE CONTENT] has resolved those issues and now it is even better than before because he has added more features that I use on a daily basis.

Reasons for switching to LandlordTracks

The Cost and customer service. It was very difficult to get up with someone and you had to put a ticket in and email numerous times and you still would not get your answer resolved.

Karolyn

Company size: 1 employee

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
3

Ease-of-use

out of 5
2

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

April 2018

Double edge sword

Enough use to of the system to realize that it is not suitable for my business.

Pros

The human beings that answer the phone on the Help Desk. Aaron, Mark & Mark's replacement are excellent to liaise with. Great system if you are just managing your own properties and not using for a property management company.

Cons

The licensing fees are comparative to competitors, however the features & functionality, system "up"time & ease of user adoption and followup from help desk requests are a lot to be desired. 1. I do a lot of work in the system outside of normal business hours. The system seems to always be periodically "down" from approx 9pm CST or at least this is the time frame when I have most issues. Does the system "time out" in the background if so when? as there is no message received stipulating this fact. I have to log in multiple times to clear error messages. 2. Help desk requests that have been escalated, there is rarely any followup by Landlord Tracks to ensure users issue has been resolved. I have had to call back in on all occasions except once. To date there is still an issue outstanding by approx 2 weeks with no followup 3. Online help need massive updating with "use case scenarios" 4. Release notes should be incorporated in the help area of the system, the client should not have to log into social media for this information 5. More regression testing is needed before releasing new versions 6. There is not a clear delineation at the sales pitch to advise that an independent accounting program is strongly advised if you are a managing company 7. As a company I am sure you have been in business for years, but the perception so far seems as though you are a new player in the market

Response from LandlordTracks

Karolyn, Thank you for your review. We left you a couple voicemails and an email last week to help you resolve your concerns. We take our customer support serious, as you have experienced, and want to do all we can to help you have a great experience. With replicated servers and industry standard fail over policies we are happy to report the servers have been up 100% of the time for 9 years now. In 2017 we had 3 reports of slowness similar to what you have outlined and they turned out to be a problem with the customers Internet provider, and local environment at their home/office. Our support team will be happy to do all we can to help you resolve any slowness issues. We also reviewed your phone logs, emails, and open tickets and we show all your requests were handled within 24hours. We aim to have the best customer service, so, please reach back out to us at 1.800.769.6373 if you have something you need help with. Thank you!

Replied April 2018

Valeria

Company size: 1 employee

Industry: Real Estate

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2022

Awesome System!

Amazing since day one. I am really glad that I took my time and researched property management software. There has been customer service support from the beginning so there was no enticement to persuade me to buy the software and then leave me on my own. Customer Service support [SENSITIVE CONTENT] has been great and readily available to provide training and to answer my questions. This has given me reassurance that I made the right decision in selecting this system.

Pros

I really like the entire system. It is very easy to use. Although it has a lot of features, it is user friendly, so you don't have to be an IT guru to use it. The system is a one stop shop for property management companies; even small businesses such as mine.

Cons

I am relatively new in using the system but so far, I haven't found anything that I don't like becuse it takes the worry out of structuring and mainting day to day tasks as a small property management company.

Reasons for choosing LandlordTracks

As I mentioned, this system is a one stop shop for property management businesses. It has many features bundled in one pkg which is great for the cost. In addition, this is a great system to have especially when staffing is minimal.

VICTORIA

Company size: 2-10 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

August 2017

Some things are annoying

Organization of tenants

Pros

Organization is awesome, except for it doesnt really alphabetize anything. I love the ability to be able to accept all types of payments. I do however think that they need to cater better to weekly tenants. A calendar next to each section would help so you can select the dates rather than try to figure them out and make sure the weekly payment is made

Cons

We need to discontinue using Landlord Tracks fix for overpayment credits. It looks good initially, but reports are messed up. So in the future if someone overpays, do this: 1. Accept payment, but apply to 2 different invoices. You may need to create a new invoice for the next time period. Example: Tenant A wants to pay $200 cash, but only owes $180. Invoice 1: Receive $180.00 Invoice 2: Receive $20.00 2. Make sure of the amount owed, especially with credit card payments, prior to receiving payment.

Response from LandlordTracks

Hi Victoria, We'd love to visit with you about the way you are handling the credits. The way you are doing it doesn't sound correct and is likely why your reports don't give you the numbers you want. The software has a good way of handling the situation you referenced when a tenant over pays the $200, but only owed $180. If done properly the reports will be accurate. The system can automatically issue a credit to the tenant for the $20 to be applied down the road if you want. Give our support team a call at 1-800-769-6373 and we'll show you how to do it. We'll also try to reach you on the phone. Thank you!

Replied August 2017

Showing 1 - 5 of 53 reviews

Popular LandlordTracks Comparisons

LandlordTracks

LandlordTracks

4.21/5 out of 53 reviews
PriceDemo