Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
3.5 / 5
Customer Support
4.0 / 5
Functionality
4.0 / 5
Pros
"Love that you can quickly get all listings of for lease or for sale property in a city or a trade area or a polygon that you create yourself. "
"I love how much data that is available for each property. It seems you can look up any commercial building anywhere. "
"They do have a lot of listings, and it is easy to use. The listings that are not renewals show pictures on most of the listings. "
Cons
"What I like least about CoStar is the price tag. It is expensive, but the data and the support you get from it outweighs the cost."
"So many different tools in Costar, I am sure I am not utilizing the software to its fullest potential."
"Brokers don't always update the listings or they purposely leave off information. Cold calling is still a thing with this software, it just gives you a base and a prep before your call in my opinion. "
CoStar Real Estate Manager Reviews
Filter by:
November 2018

Alesa from Embree Group of Companies
Company Size: 51-200 employees
Industry: Commercial Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
November 2018
Costar - Great Customer Support
It has been great - love that if I have a question the Costar team will answer quickly and even stop by the office to help with any issues I am having. They are great at keeping us up to date on all the latest additions to the software.
Pros
Love that you can quickly get all listings of for lease or for sale property in a city or a trade area or a polygon that you create yourself.
Cons
So many different tools in Costar, I am sure I am not utilizing the software to its fullest potential.
December 2019
Michele from Keller Williams Realty
Company Size: 2-10 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
December 2019
Use it to Get your Money's Worth
Since it is so expensive you have to use it to get you money's worth. Use the data, the market report generations and leverage that in your business. If you use that, you will have a good experience.
Pros
CoStar has so many different features that it offers. It really is the one stop shop that you need when working in commercial real estate. I like how you can search CRE data, create market stats, and market your listings all in one spot.
Cons
What I like least about CoStar is the price tag. It is expensive, but the data and the support you get from it outweighs the cost.
March 2021
Austin from Cross Pointe Insurnace Advisors
Company Size: 51-200 employees
Industry: Insurance
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
4.0
Functionality
5.0
March 2021
Great Product But Very Pricey
Overall, it was a great product and easy to use with lots of tools. I was disappointed that we couldn't use it anymore because of the price.
Pros
The product was very good to use, they took a lot of pride in keeping their info up to date. If I found something out of date I could put a request in and they would research for us.
Cons
The price was the biggest set back. Which is the reason we moved on to a different product that was more affordable and suited our needs just as well.
August 2019
Anonymous
Company Size: 5,001-10,000 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
August 2019
Up to the Users to Update Listings
I don't know what other software is like this one. Everyone uses this software so it's hard to switch to something that no one knows about. Overall, it gets the job done
Pros
I love how you can find every single commercial property on here. it's concise and you can find out what you want to find out (usually). When managing your listings, you can see a performance report which is the greatest thing about this.
Cons
Brokers don't always update the listings or they purposely leave off information. Cold calling is still a thing with this software, it just gives you a base and a prep before your call in my opinion.
September 2016
Matt from Home Depot
Company Size: 10,000+ employees
Industry: Retail
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2016
Best All-Around Choice for Lease Accounting and Real Estate Management
What stands out for me about the CoStar system is it's a system that's been around for a long time and it was designed to meet the needs of accounting departments. CoStar, when I compare to other systems that I've used or systems that I've seen, it has an advantage of being very intuitive.
Pros
By having a system like CoStar, where you can drive business results and meet the new accounting requirements, I think it's a much easier sell across your business. While there are plenty of choices in the marketplace, I think it's the best all-around choice.
Cons
None that I can think of.

Response from CoStar Real Estate Manager
Replied September 2016
Thanks, Matt! We've enjoyed working with you to solve the challenges of lease accounting compliance.
February 2019
Carly from 3gp
Company Size: 51-200 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
February 2019
Overall Great Product for anyone on real estate
Pros
This product is great for researching properties in underwriting or for real estate purposes. Gives you detailed info on past sales, property values, demographics, pricing, competitors, etc.
Cons
Sometimes question the accuracy of data even though it is supposed to be update regularly. Not necessarily the company's fault, some properties give out false information.
December 2017
Rebecca from LIHC
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
December 2017
CoStar is very easy to use, provides great results.
Pros
I like that everything you need to know about a property or development is all laid out in one platform with different tabs - very visually appealing and easy to navigate.
Cons
I have found that information is sometimes out of date. CoStar could possibly look in to a way to stay more up-to-date.
May 2018
Jeff from Associated
Company Size: 201-500 employees
Industry: Warehousing
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Customer support
1.0
Functionality
3.0
May 2018
Beware! They will renew your agreement even if you do not want it.
We really did not see a benefit, it was a waste of time to have my team chase down dead contacts and contacts that were gone. When they did reach someone they wanted nothing to do with our company and were mad at Costar too.
Pros
They do have a lot of listings, and it is easy to use. The listings that are not renewals show pictures on most of the listings.
Cons
We were using the software to target new businesses moving into our territory and I was assured that they would have contacts we could talk to about our services. Unfortunately the reality was that many contacts were outdated. Some had been gone from the company for several years or even deceased. When I sent the contacts to be researched, nothing happened and I was told we could still use the service as we now know about companies moving. I could get that information much cheaper and even free. When it comes time to cancel, they have conveniently buried an auto-renew policy in the contract, something that is not even legal in Chicago and are trying to get me to pay for a service that never worked as promised.
November 2018

Adrienne from Wagners Supply Depot Inc
Company Size: 2-10 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
An Absolute Necessity!
Pros
This is a great product for anyone in the real estate industry. We are able to utilize this to make sure we are within market values, and to maintain our compliance with our leasing procedures and processes.
Cons
I do wish the pricing was a little more cost effective, but overall, it's a great product!
February 2018
Anonymous
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2018
Very Useful for property management
Pros
This software is great for looking at market conditions in a specific area, reviewing competitors & gathering data for your own properties.
Cons
Can be a little difficult to navigate. I had no training with the software and I had to play around with it a little to find the information I was looking for.
January 2018
Nichole from Asset Campus Housing
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
January 2018
CoStar is user friendly, best choice of software!
Pros
CoStar is very easy to navigate and will help you get the results you need to make a real estate decision.
Cons
I wish the software would update more rapidly, but besides that con I cannot think of anything else.
July 2018
Melissa from Lamenza Realty
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
July 2018
Costar is a great tool when you know how to use it.
You do get a lot of information in one place and I like the fact that most of the times it has the true owner information and updated leasing information.
Pros
I like the fact that all the commercial data that is out there is in one place. Customer support is good and they will find contact information without issues when not already there.
Cons
I don't like the fact that it is pricey and it should be easier to use and have more tools. The report options should have more criteria to run these reports.
April 2017
Ram from City of Harlingen
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
April 2017
Review costar
Very easy to use and helpful when researching real estate. I've used costar for over 2 years and it has helped in reaching my goals. My industry is very competitive and it is a great tool.
July 2019
Myong from Mkimrealty
Company Size: 2-10 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
July 2019
Realtor
They so push
Pros
Nothing . Not enough listings Most of the listings are can be find in any free listings
Cons
Don't like the contract that can't get out it. Very awful situation
April 2019
Anonymous
Company Size: 51-200 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
April 2019
Great software for real estate managers
Pros
Adequate tools to organize sales by agent
Cons
Difficult to transfer from other software