LiveRez Software


 

LiveRez is a cloud-based vacation rental software suite, featuring a property management and central reservation system, customer relationship management (CRM) system, survey and review system, work order system, owner logins, guest app and full trust accounting system.

LiveRez also offers professional managers their own direct booking websites with an online booking engine and built-in content management system (CMS) that integrate with the solution.

LiveRez offers integrations with a variety of credit card processing and travel insurance providers, smart home automation providers and a number of listing sites through both its NextPax integration and its direct integration with Airbnb. It also offers the ability for LiveRez’s customers to optionally work together to list each other’s properties and refer bookings to each other.

Support is offered via phone and email, as well as through a collection of online help and training resources, such as videos and articles. Pricing is monthly on a subscription basis.

 

LiveRez - Property status dashboard
 
  • LiveRez - Property status dashboard
    Property status dashboard
  • LiveRez - Reservation reports
    Reservation reports
  • LiveRez - Revenue reports
    Revenue reports
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

60 Reviews of LiveRez

Showing 1-20 of 60

 

Start your review of LiveRez

Click to start
https://www.softwareadvice.com/property/liverez-review/

Alaina from Sound Sensation Entertainment

April 2018

April 2018

LiveRez has great potential however they are behind competitors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The design is great however many bugs that randomly affect all property management users at the same time. Example: all CRM emails went out to all of our clients at once versus the rule that was set up. We are talking about thousands of emails from our company alone which caused lots of frustration both from our guests, employees and owners.

Pros

LiveRez's design of the software is great and is very easy to use! Training new employees is a breeze.

Cons

It takes a very long time for any changes to the software to be made once they are given to LiveRez. The software is the same from several years ago which is pushing companies to other software such as Streamline.

Review Source: Capterra
 

Zwanet from Paradise Rentals Bonaire
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

All inclusive package for property management, reservation system and website management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Central system for reservations, customer database and website management

Pros

How the system is accessible to the reservation grid, costumer database but also the website design items. I love the fact that it syncs with AirBnB and that other calendars are importable too
we've had issues finding software that was customized for property management companies, that work with various home owners.
We found it.

Cons

It is too elaborate for what we need, so it's easy to lose the overview in the beginning and it all seems very detailed. But you don't have to use all features and you will find your way and use what is applicable.

Review Source: Capterra
 

Mindy from rvh

April 2018

April 2018

I have used LiveRez for almost 3 years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system is easy to use and learn, everything is pretty straight forward when making a reservation or updating a listing.

Cons

There are only a couple of things about LiveRez that I have not been impressed with. I do not like the Reservation Grid feature as it is not customization when you are trying to find a certain type of property for certain dates. The other thing is I wish that it would show the guest's name towards the top of the reservation so that you don't have to scroll through the reservation details to confirm the guest's name.

Review Source: Capterra
 


February 2018

February 2018

Liverez was a great all inclusive system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great property management software

Pros

I like the way you were able to easily sync in all regarding to your guests and the properties they would be staying at. Everything was very straightforward and easy to follow up with.

Cons

I did not like that they do not offer calendar syncing to other websites. They need to modernize this aspect of the software.

Review Source: Capterra
 

Matthew from Family Time Vacation Rentals

January 2018

January 2018

Great people, great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The people behind the software is what makes this so valuable. Is we need help with something they are only a phone call or email away. They always get back to me the same day. I love this kind of support.

Cons

The needs of our business keeps changing, keeping up with these changes are hard and sometimes take longer then I would like. I know the developer of the software are working hard to implement the changes.

Review Source: Capterra
 

Alex from Vistalegre Rentals
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Outstanding Leadership not just the Best Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

At Liverez, everyone understands the value of understanding clients and their needs!

We were silently begging to find the right software, but not just software, we needed to find our North Star in terms of technology and we found the leading company in the Vacation Rental industry.

We have been very satisfied with the service and would highly recommend it!

Liverez understands the value of educating clients in order to see profits soar!

Pros

continuing education is the best asset of this company

Cons

Currency Conversion- we have client from all around the world expecting to see prices in their own currency

Review Source: Capterra
 

Julio from Vistalegre Rentals / My PV Rentals
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Complete Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

LiveRez is one of the most complete softwares for Managers. It is quite big and you can cover lots of areas

Pros

The software is really big and complete. They are always improving the features

Cons

It is complicated to learn if you are not familiar with computers and systems

Advice to Others

It should be awesome if we managers could have a mobile version of this

Review Source: Capterra
 

Trent from Amelia Rentals

April 2017

April 2017

Amelia Rental and Management

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

LiveRez continues to exceed our expectations in service and dynamic changes. It has been a pleasure to grow alongside our partner.

Review Source: Capterra
 

Matthew from Family Time Vacation Rentals
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Look no further....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Switching over to a new property management software platform was no small decision. We analyzed many PMS companies before choosing the best choice for us. From start to finish the LiveRez team was matriculates in answering questions and finding out the answers we needed.

Long after the "sale" they are still working hard to earn our business. They are constantly updating the platform to make it better for us and our customers. As our business has grown they have rolled up their sleeves, along side of us, helping to conquer business challenges as they arise.

Give them an opportunity to earn your business... you will be happy you did.

Pros

Flexible and scaleable

Review Source: Capterra
 

Vickie from Vacation Rentals of the Desert
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great Software Value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have worked with several software systems over the past twenty plus years and LiveRez is by far, superior to all other vacation rental programs. They have worked directly with us on many unique challenges and made improvements that have simplified our accounting and operations, enhanced our internet presence which increased bookings and provided an overall more polished and professional appearance to our website and rental documents.

Pros

Ease of use

Cons

Having to manually make accounting adjustments when guests extend or alter their reservations.

Review Source: Capterra
 

Lee Ann from Rushmore Vacation Rentals
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

I couldn't do it without LiveRez!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can't say enough wonderful things about LiveRez! My husband and I operate a small vacation rental management company so there isn't much room in the budget to hire help. With LiveRez, I am able to run every aspect of my business with my husband and myself. If I didn't have LiveRez, I would likely need to hire three more employees to help with the various tasks LiveRez does automatically for me.

Not only do I love the comprehensive system that is LiveRez, I love that they are always adding more features and improving the system. They even have a section for partner requests so you can potentially get features added that maybe wouldn't have otherwise been added. It's obvious LiveRez values costumer feedback.

LiveRez technical support will take the time to help walk you through whatever question or issues you're having until the problem is resolved. Every employee I have spoken to is friendly and helpful. I couldn't be happier with LiveRez. If you're looking for the best vacation rental management software on the market, LiveRez is the obvious choice!

Pros

I love that the website and reservation system are integrated! I also love the CRM and the iCal integration for our VRBO calendars.

Cons

Nothing, it's all really great and ever improving!

Advice to Others

If you're a property manager who rents vacation rentals, there's no better system out there!

Review Source: Capterra
 

Steve from Iron Horse Property Mgmt.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Wouldn't change companies!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

LiveRez has been fantastic! We looked at several companies and none offered the platform that LiveRez has. Our sales have skyrocketed due to the website and ease of online booking. Whenever there is any problem (which is rare) , it is addressed quickly so that our company can get back to business! Wouldn't switch from LiveRez for anything!

Pros

Extremely easy to use and the support team is top notch!

Cons

No cons

Advice to Others

Your sales will go up!

Review Source: Capterra
 

Valerie from SeaGrape of Northwest FL, Inc dba Perdido Realty
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Live Rez Partners - Caring, innovative, fearless (In that order)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Perdido Realty is family-owned and operated with 150 vacation rental units. We used Entech Rental Software for 25 years so, when we made the transition to Live Rez, it was anxiety-provoking, to say the least. This was also right after the Expedia acquisition of Homeaway, so Live Rez was acquiring partners quickly. Nonetheless, we were assigned a brilliant facilitator to handle the transition. It was an amazing, one-on-one process and the outcome has far exceeded our expectations.

CEO, is a true visionary. He surrounds himself with staff who share his high values. He's a straight-shooter and is committed to Live Rez partners' and the vacation rental industry's success.

Best Thing: One-stop shopping. They do it all and it's customized for the vacation rental industry only. You get a custom website that integrates with the software and it's internet based. Their SEO division, should you choose to participate, is the best at a fraction of the cost for outside services.

Second Best Thing: The support team. Their responses are timely and their solutions work. If it requires IT input, they coordinate that and get it done.

Suggestion: Give their Sales Team a call. You'll know right away that they're not just selling software. They want to be partners in your success--really. In 30 years, I haven't found that anywhere else.



Valerie Hawkins, Owner
Perdido Realty Vacations
Perdido Key, FL



Review Source: Capterra
 

Christi from Beach Pros Realty
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Best of the best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We changed over to Liverez several years ago and couldn't be happier. I am no expert with software, web design, or computers but they make it WONDERFUL and easy to use. They have come up with and are still creating so many new things that make our lives easier from functioning in all the various departments to our website itself. FANTASTIC folks to work with across the board! Don't know how to work something? It is as easy and fast as an email or phone call away. We love our Liverez Family!

Pros

User friendly!

Cons

Not sure I have any cons??

Review Source: Capterra
 

Amy from Great Vacation Retreats

April 2017

April 2017

Been with other companies and Liverez has been the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been with Liverez for approx 7 years and are stoked to have a software company that is so responsive and easy to work with. There have been ups and downs throughout the years as any business has but we have found that they listen to their customers and truly try to constantly improve and make our lives as managers easier. The support team is incredible and we feel like everyone is a big ohana (family) Mahalo Liverez from your Kauai ohana at Great Vacation Retreats!

Pros

Online software
Customer service
Online booking and responsive websites
Review system
Customizable CRM
Airbnb integration
Constant desire to provide a better product

Review Source: Capterra
 

mark from Seaside Vacation Homes
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

More than just software = they got your back

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Transferred our site seasidevacationhomes.com from Barefoot right before Homeaway gobbling up other systems to "acquire" their customer data / position for the eventual sale to expedia.... I watched the migration in masses as other PM's said no way were they going to feed the beast and went over to LVRZ. The company responded well to rapid growth in my opinion. From the infancy when I signed on they offered more features and a simpler interface than anyone else in the market. This is tough thing to do = There is a balance between feature rich and "simple" and they have made a system that is dynamic and responds to the market in an interface for existing uses that stays pretty static in that my team is not having to relearn the basics because the functionality and interface has stayed the same even though we are doing multiples of more features inside the system from CRM to dynamic website landing pages with ease.

Aside from being able to update any area that needs it within just a couple clips = Never in my experience have they double booked me / corrupted my data / or failed to respond to a concern. Granted I wait my turn for a call back sometimes = it always comes and we always figure out what the problem is and 99.9% of the time is related to a typo on my side.

At the end of the day I think LVRZ and my company have been successful and continue to be because we both value putting people first. Since 2007 not once have they made a strategic alliance with another outside entity that would have hurt my ability to function as an autonomous business owner in an industry falling apart to the OTA/GDS black hole.

It is peculiar to be tied to a company that runs like an association but this one does. The two that head it "Lotz & Trover" are absolutely 100% solid salt of the earth people and the gal they have overseeing the operations "Tina" is wicked smart + a great leader in her own right. Solid leadership.

It is too much of a rant to get into here but really matters that if you own a Rental company and care about being an independent and not ultimately being at the mercy of a corporate brand = give them a call and ask about what their philosophy is on creating software and managing strategic relationships and I bet you will find this will be the best equipped company out there to help me as an independent business owner pass my entity down to a future generation because they are making decisions that help me stay viable as an independent.

Pros

Support // the people at the company. They really care and have always responded we need them.

Cons

I wish it was a easier interface .... you know more modern font / skin / etc... but then again I don't ..... Overall I think the general layout could be more appealing and they have the capabilities (just look at the sites they put out) but from the perspective of being the boss it stays static so my people haven't had to relearn the system once they get where the buttons are

Advice to Others

Learn more about who they partnership from a vendor / distributor standpoint and you'll realize this much more than a software company.

Review Source: Capterra
 

Paul from Georgia Mountain Cabin Rentals

April 2017

April 2017

Long time Partner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been with LiveRez for many years and the system keeps getting better and better every month. The support staff is wonderful for any issues, the team at LiveRez is great in any kind of help you need in a fast manner. I looked at many reservation platforms before making my decision and I am super happy with LiveRez as a partner.

Pros

The efficiencies and productivity created by the system and the people makes your business easier to run

Advice to Others

Sure it is unlimited what I would like to share with people about LiveRez and that are searching for a platform.

Review Source: Capterra
 

Lindsey from Macwilliam group
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Worst customer service ever experienced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This company delivered the absolute worst customer service I have ever experienced. They promised a key feature (Airbnb integration) which they could not deliver once we were ready to go live. They conned us into paying the remainder of our balance before the site went live prior to informing us that they could not follow through on the integration. Most legitiamate companies in this position would have offered to return your money immediately knowing that the sole reason we purchase the software was for a feature they could not deliver. Not these people. They were so rude and unprofessional that I contacted one of their competitors for assistance after months of no response from live Rez. Streamline was able to put us in touch with Airbnb directly who immediately offered to help us with the integration. By this point we were so turned off by our experience w live Rez that we just wanted our money returned so we could switch over to a more professional company. Live Rez put us in touch w a rep who profusely apologized for our experience and promised to speak to CEO and get back to us with a solution to make up for our negative experience -- she never called us back or answers any of our calls. After several months of radio silence from live Rez we disputed the charge and filed a complaint with the BBB. The finance director from live Rez lied in writing to the BBB and chase bank in an attempt to keep our money. I then involved -- The CEO of live Rez -- he promised to step in and assist after I made him aware of the chain of events questioning why I didn't reach out to him sooner -- it's now been 6 months and he has avoided all attempts to resolve this issue in a respectful manner. He uses the holiday and bad weather as excuses to avoid our calls and emails. I would not recommend this company due to their lack of integrity, business ethics, and decency.

Pros

Most of the team memebers where very professional during the set up process. I liked the features and design of my site and was excited that they told us that we would be treated like partners rather than customers.

Cons

They did not deliver on the key features they promised and did not provide efficient/reasonable solutions that any professional would expect if they were in our position

Advice to Others

Do not send a sales person to deal with a sensitive issue that one of your top executives should be handing. If the CEO promises to resolve an issue - make it a priority rather than sending photos of the weather and talking about how busy you are you are on holiday.

Review Source: Capterra

  Response: LiveRez, LiveRez

Date: April 2017

April 2017

 

Hi Lindsey,

First, I want to apologize for the situation with Airbnb, which seems to be at the heart of your issue. As you now know, Airbnb occasionally restricts ALL of its API partners from listing properties in certain markets. When you signed up with LiveRez, your market was allowed on Airbnb. However, during your implementation the status of that market changed. And currently, it's back to being allowed.

I know we've been working with you on a solution for a while now, and we even took your issue directly to Airbnb. We feel like the solutions we've offered have been more than fair and would accommodate you listing your properties on Airbnb.

We wish you the best in the future, whether you decide to continue with LiveRez or find another software solution. Please let us know if there's anything we can do to help.

Best,
Rob Holderness
Director of Marketing

 

Bethany from Beachside Vacation Rentals

February 2017

February 2017

Okay software, but not awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We used Liverez for a while for managing our reservations and vacation rentals website, but ultimately switched to using a combination of MyVR and Escapia. Liverez just didn't have the wealth of features that we needed to manage our growing inventory and increasing number of reservations and the website options through Liverez were not as attractive and easy to use as we would have hoped. MyVr has better, easier, and more attractive website options, and Escapia, though it has flaws, has ultimately given us more of the reservation and accounting features that we wanted.

Review Source: Capterra

  Response: LiveRez, LiveRez

Date: February 2017

February 2017

 

Hi Bethany,

Thanks for the feedback. I just wanted to let you know that we've made strides in a number of these areas since you last used LiveRez back in 2014. We've built our own trust accounting system, came out with our responsive websites, added automated e-Signatures, and also expanded the functionality of the reservation system. We also added a full integration with Airbnb and made it easier for our partners to sync their availability with other listing sites. And, we have a number of exciting new features we plan to release this year, as well, including a guest experience portal/app (in beta) and a new work order system / app (in development).

I'd love to show you all the new features we've developed since you moved on. If you're interested in taking a second look, just give me a call at (208) 639-6108 or shoot me an email at r.holderness@LiveRez.com.

Rob Holderness
Director of Marketing

 

Yvonne from IBEX Properties, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Hardworking Partner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

IBEX Properties, could not ask for a better partner to venture forward with in the start and growth of our company. They work hard like we do in our own company and stay with us until we work through all the tough steps and processes. Live Rez is a true partner not just sign you up, take your money kind of partner. Thank you Live Rez!!!

Pros

Reservation system and partnering with Airbnb so it is integrated. Accounting system and even though it is not perfect, Live Rez is listening and fixing!!

Cons

Maybe this has been fixed but having maintenance and cleaning be able to log on and get a clear picture of the scheduled reservations was not working. Jerod my partner and I have to send them screen shots.

Advice to Others

I just hope Live Rez does not get so big that the customer service is lost.

Review Source: Capterra