LiveRez Software


 

LiveRez is a cloud-based vacation rental software suite, featuring a property management and central reservation system, customer relationship management (CRM) system, survey and review system, work order system, owner logins, guest app and full trust accounting system.

LiveRez also offers professional managers their own direct booking websites with an online booking engine and built-in content management system (CMS) that integrate with the solution.

LiveRez offers integrations with a variety of credit card processing and travel insurance providers, smart home automation providers and a number of listing sites through both its NextPax integration and its direct integration with Airbnb. It also offers the ability for LiveRez’s customers to optionally work together to list each other’s properties and refer bookings to each other.

Support is offered via phone and email, as well as through a collection of online help and training resources, such as videos and articles. Pricing is monthly on a subscription basis.

 

LiveRez - Property status dashboard
 
  • LiveRez - Property status dashboard
    Property status dashboard
  • LiveRez - Reservation reports
    Reservation reports
  • LiveRez - Revenue reports
    Revenue reports
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

64 Reviews of LiveRez

Showing 1-20 of 64

 

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Crystal from CENTURY 21 Stopper & Associates

June 2018

June 2018

LiveRez Helped us Streamline our Vacation Rental Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

LiveRez was our 1st Vacation Rental Software that we used other than manual. It was user friendly, and it synced with our travel protection agency which was AMAZING! It assisted us in keeping all of our reservations, unit information, etc in one place! Customer Service was always willing to lend a helping hand when we needed assistance.

Cons

The accounting portion of this software was not the best. We didn't really utilize this portion except for running reports.

Review Source: Capterra
 

Phil from Heritage Realty Group

June 2018

June 2018

Great service (Heather Booth).

Ease-of-use

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Pros

Live Stay.

Cons

No phone App. Too expensive for my operation. Liv Trust has limitations. The owner portal does not provide owners with enough info.

Review Source: Capterra
 

Nick from El Presidente Condo

June 2018

June 2018

Overall a great experience from software usage to the support on the other end. Winning combination.

Ease-of-use

Functionality

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Pros

It has great functionality and easy to use. It offers complete solution to vacation rentals and offers many features. The support on the other end has been awesome. Special thanks to the team for helping us transition from a different platform smoothly. 5 stars.

Cons

Overall, there is nothing I dislike. If there is one thing I can add, it would be to allow more customization on the owner's portal so owners can also run some of their own customized reports.

Review Source: Capterra
 

Emily from The Vacation Rental Spot, LLC

June 2018

June 2018

ALWAYS THE BEST!

Ease-of-use

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Pros

I love how easy it is to use! Heather is always such a big help when I need it, So those two together, I couldn't ask for anything more!

Cons

Which I knew it better! Still going through videos! Plus I wish I could go to the conference all the time!!

Review Source: Capterra
 

Alaina from Sound Sensation Entertainment

April 2018

April 2018

LiveRez has great potential however they are behind competitors

Ease-of-use

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The design is great however many bugs that randomly affect all property management users at the same time. Example: all CRM emails went out to all of our clients at once versus the rule that was set up. We are talking about thousands of emails from our company alone which caused lots of frustration both from our guests, employees and owners.

Pros

LiveRez's design of the software is great and is very easy to use! Training new employees is a breeze.

Cons

It takes a very long time for any changes to the software to be made once they are given to LiveRez. The software is the same from several years ago which is pushing companies to other software such as Streamline.

Review Source: Capterra
 

Zwanet from Paradise Rentals Bonaire
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

All inclusive package for property management, reservation system and website management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Central system for reservations, customer database and website management

Pros

How the system is accessible to the reservation grid, costumer database but also the website design items. I love the fact that it syncs with AirBnB and that other calendars are importable too
we've had issues finding software that was customized for property management companies, that work with various home owners.
We found it.

Cons

It is too elaborate for what we need, so it's easy to lose the overview in the beginning and it all seems very detailed. But you don't have to use all features and you will find your way and use what is applicable.

Review Source: Capterra
 

Mindy from rvh

April 2018

April 2018

I have used LiveRez for almost 3 years.

Ease-of-use

Functionality

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Value for Money

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Pros

The system is easy to use and learn, everything is pretty straight forward when making a reservation or updating a listing.

Cons

There are only a couple of things about LiveRez that I have not been impressed with. I do not like the Reservation Grid feature as it is not customization when you are trying to find a certain type of property for certain dates. The other thing is I wish that it would show the guest's name towards the top of the reservation so that you don't have to scroll through the reservation details to confirm the guest's name.

Review Source: Capterra
 


February 2018

February 2018

Liverez was a great all inclusive system.

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Great property management software

Pros

I like the way you were able to easily sync in all regarding to your guests and the properties they would be staying at. Everything was very straightforward and easy to follow up with.

Cons

I did not like that they do not offer calendar syncing to other websites. They need to modernize this aspect of the software.

Review Source: Capterra
 

Matthew from Family Time Vacation Rentals

January 2018

January 2018

Great people, great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

The people behind the software is what makes this so valuable. Is we need help with something they are only a phone call or email away. They always get back to me the same day. I love this kind of support.

Cons

The needs of our business keeps changing, keeping up with these changes are hard and sometimes take longer then I would like. I know the developer of the software are working hard to implement the changes.

Review Source: Capterra
 

Alex from Vistalegre Rentals
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Outstanding Leadership not just the Best Software!

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At Liverez, everyone understands the value of understanding clients and their needs!

We were silently begging to find the right software, but not just software, we needed to find our North Star in terms of technology and we found the leading company in the Vacation Rental industry.

We have been very satisfied with the service and would highly recommend it!

Liverez understands the value of educating clients in order to see profits soar!

Pros

continuing education is the best asset of this company

Cons

Currency Conversion- we have client from all around the world expecting to see prices in their own currency

Review Source: Capterra
 

Julio from Vistalegre Rentals / My PV Rentals
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Complete Software!

Ease-of-use

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LiveRez is one of the most complete softwares for Managers. It is quite big and you can cover lots of areas

Pros

The software is really big and complete. They are always improving the features

Cons

It is complicated to learn if you are not familiar with computers and systems

Advice to Others

It should be awesome if we managers could have a mobile version of this

Review Source: Capterra
 

Trent from Amelia Rentals

April 2017

April 2017

Amelia Rental and Management

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LiveRez continues to exceed our expectations in service and dynamic changes. It has been a pleasure to grow alongside our partner.

Review Source: Capterra
 

Matthew from Family Time Vacation Rentals
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Look no further....

Ease-of-use

Functionality

Product Quality

Customer Support

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Switching over to a new property management software platform was no small decision. We analyzed many PMS companies before choosing the best choice for us. From start to finish the LiveRez team was matriculates in answering questions and finding out the answers we needed.

Long after the "sale" they are still working hard to earn our business. They are constantly updating the platform to make it better for us and our customers. As our business has grown they have rolled up their sleeves, along side of us, helping to conquer business challenges as they arise.

Give them an opportunity to earn your business... you will be happy you did.

Pros

Flexible and scaleable

Review Source: Capterra
 

Vickie from Vacation Rentals of the Desert
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great Software Value

Ease-of-use

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I have worked with several software systems over the past twenty plus years and LiveRez is by far, superior to all other vacation rental programs. They have worked directly with us on many unique challenges and made improvements that have simplified our accounting and operations, enhanced our internet presence which increased bookings and provided an overall more polished and professional appearance to our website and rental documents.

Pros

Ease of use

Cons

Having to manually make accounting adjustments when guests extend or alter their reservations.

Review Source: Capterra
 

Lee Ann from Rushmore Vacation Rentals
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

I couldn't do it without LiveRez!

Ease-of-use

Functionality

Product Quality

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I can't say enough wonderful things about LiveRez! My husband and I operate a small vacation rental management company so there isn't much room in the budget to hire help. With LiveRez, I am able to run every aspect of my business with my husband and myself. If I didn't have LiveRez, I would likely need to hire three more employees to help with the various tasks LiveRez does automatically for me.

Not only do I love the comprehensive system that is LiveRez, I love that they are always adding more features and improving the system. They even have a section for partner requests so you can potentially get features added that maybe wouldn't have otherwise been added. It's obvious LiveRez values costumer feedback.

LiveRez technical support will take the time to help walk you through whatever question or issues you're having until the problem is resolved. Every employee I have spoken to is friendly and helpful. I couldn't be happier with LiveRez. If you're looking for the best vacation rental management software on the market, LiveRez is the obvious choice!

Pros

I love that the website and reservation system are integrated! I also love the CRM and the iCal integration for our VRBO calendars.

Cons

Nothing, it's all really great and ever improving!

Advice to Others

If you're a property manager who rents vacation rentals, there's no better system out there!

Review Source: Capterra
 

Steve from Iron Horse Property Mgmt.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Wouldn't change companies!

Ease-of-use

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Product Quality

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LiveRez has been fantastic! We looked at several companies and none offered the platform that LiveRez has. Our sales have skyrocketed due to the website and ease of online booking. Whenever there is any problem (which is rare) , it is addressed quickly so that our company can get back to business! Wouldn't switch from LiveRez for anything!

Pros

Extremely easy to use and the support team is top notch!

Cons

No cons

Advice to Others

Your sales will go up!

Review Source: Capterra
 

Valerie from SeaGrape of Northwest FL, Inc dba Perdido Realty
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Live Rez Partners - Caring, innovative, fearless (In that order)

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Perdido Realty is family-owned and operated with 150 vacation rental units. We used Entech Rental Software for 25 years so, when we made the transition to Live Rez, it was anxiety-provoking, to say the least. This was also right after the Expedia acquisition of Homeaway, so Live Rez was acquiring partners quickly. Nonetheless, we were assigned a brilliant facilitator to handle the transition. It was an amazing, one-on-one process and the outcome has far exceeded our expectations.

CEO, is a true visionary. He surrounds himself with staff who share his high values. He's a straight-shooter and is committed to Live Rez partners' and the vacation rental industry's success.

Best Thing: One-stop shopping. They do it all and it's customized for the vacation rental industry only. You get a custom website that integrates with the software and it's internet based. Their SEO division, should you choose to participate, is the best at a fraction of the cost for outside services.

Second Best Thing: The support team. Their responses are timely and their solutions work. If it requires IT input, they coordinate that and get it done.

Suggestion: Give their Sales Team a call. You'll know right away that they're not just selling software. They want to be partners in your success--really. In 30 years, I haven't found that anywhere else.



Valerie Hawkins, Owner
Perdido Realty Vacations
Perdido Key, FL



Review Source: Capterra
 

Christi from Beach Pros Realty
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Best of the best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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We changed over to Liverez several years ago and couldn't be happier. I am no expert with software, web design, or computers but they make it WONDERFUL and easy to use. They have come up with and are still creating so many new things that make our lives easier from functioning in all the various departments to our website itself. FANTASTIC folks to work with across the board! Don't know how to work something? It is as easy and fast as an email or phone call away. We love our Liverez Family!

Pros

User friendly!

Cons

Not sure I have any cons??

Review Source: Capterra
 

Amy from Great Vacation Retreats

April 2017

April 2017

Been with other companies and Liverez has been the best

Ease-of-use

Functionality

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Value for Money

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We have been with Liverez for approx 7 years and are stoked to have a software company that is so responsive and easy to work with. There have been ups and downs throughout the years as any business has but we have found that they listen to their customers and truly try to constantly improve and make our lives as managers easier. The support team is incredible and we feel like everyone is a big ohana (family) Mahalo Liverez from your Kauai ohana at Great Vacation Retreats!

Pros

Online software
Customer service
Online booking and responsive websites
Review system
Customizable CRM
Airbnb integration
Constant desire to provide a better product

Review Source: Capterra
 

mark from Seaside Vacation Homes
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

More than just software = they got your back

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Transferred our site seasidevacationhomes.com from Barefoot right before Homeaway gobbling up other systems to "acquire" their customer data / position for the eventual sale to expedia.... I watched the migration in masses as other PM's said no way were they going to feed the beast and went over to LVRZ. The company responded well to rapid growth in my opinion. From the infancy when I signed on they offered more features and a simpler interface than anyone else in the market. This is tough thing to do = There is a balance between feature rich and "simple" and they have made a system that is dynamic and responds to the market in an interface for existing uses that stays pretty static in that my team is not having to relearn the basics because the functionality and interface has stayed the same even though we are doing multiples of more features inside the system from CRM to dynamic website landing pages with ease.

Aside from being able to update any area that needs it within just a couple clips = Never in my experience have they double booked me / corrupted my data / or failed to respond to a concern. Granted I wait my turn for a call back sometimes = it always comes and we always figure out what the problem is and 99.9% of the time is related to a typo on my side.

At the end of the day I think LVRZ and my company have been successful and continue to be because we both value putting people first. Since 2007 not once have they made a strategic alliance with another outside entity that would have hurt my ability to function as an autonomous business owner in an industry falling apart to the OTA/GDS black hole.

It is peculiar to be tied to a company that runs like an association but this one does. The two that head it "Lotz & Trover" are absolutely 100% solid salt of the earth people and the gal they have overseeing the operations "Tina" is wicked smart + a great leader in her own right. Solid leadership.

It is too much of a rant to get into here but really matters that if you own a Rental company and care about being an independent and not ultimately being at the mercy of a corporate brand = give them a call and ask about what their philosophy is on creating software and managing strategic relationships and I bet you will find this will be the best equipped company out there to help me as an independent business owner pass my entity down to a future generation because they are making decisions that help me stay viable as an independent.

Pros

Support // the people at the company. They really care and have always responded we need them.

Cons

I wish it was a easier interface .... you know more modern font / skin / etc... but then again I don't ..... Overall I think the general layout could be more appealing and they have the capabilities (just look at the sites they put out) but from the perspective of being the boss it stays static so my people haven't had to relearn the system once they get where the buttons are

Advice to Others

Learn more about who they partnership from a vendor / distributor standpoint and you'll realize this much more than a software company.

Review Source: Capterra