LiveRez software


66 reviews(5.0/5)
66 reviews(5.0/5)

LiveRez is a cloud-based vacation rental software suite, featuring a property management and central reservation system, customer relationship management (CRM) system, survey and review system, work order system, owner logins, guest app and full trust accounting system.

LiveRez also offers professional managers their own direct booking websites with an online booking engine and built-in content management system (CMS) that integrate with the solution.

LiveRez offers integrations with a variety of credit card processing and travel insurance providers, smart home automation providers and a number of listing sites through both its NextPax integration and its direct integration with Airbnb. It also offers the ability for LiveRez’s customers to optionally work together to list each other’s properties and refer bookings to each other.

Support is offered via phone and email, as well as through a collection of online help and training resources, such as videos and articles. Pricing is monthly on a subscription basis.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

66 Reviews of LiveRez

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  • Jennifer from Reunion Vacation Homes

    July 2018

    Easy to use, great interface

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really like the interface of the software, very user friendly! Easy to create properties, and great website, with great dynamics

    Cons

    Wish that you would be able to occupied reports for longer than 3 months at a time. Sometimes is very slow and lags, but could be worse. Also times out too fast

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • jordan from Residences at biltmore

    July 2018

    Used for condo hotel. Version I had did not have any check in/out or housekeeping function

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I liked the layout of the program as well as the note system. It just did not have enough functions to be useful in our operations

    Cons

    No check in or check out function, no housekeeping status function. both of those things are basic essentials when running reservation software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Crystal from CENTURY 21 Stopper & Associates

    June 2018

    LiveRez Helped us Streamline our Vacation Rental Business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    LiveRez was our 1st Vacation Rental Software that we used other than manual. It was user friendly, and it synced with our travel protection agency which was AMAZING! It assisted us in keeping all of our reservations, unit information, etc in one place! Customer Service was always willing to lend a helping hand when we needed assistance.

    Cons

    The accounting portion of this software was not the best. We didn't really utilize this portion except for running reports.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Phil from Heritage Realty Group

    June 2018

    Great service (Heather Booth).

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Live Stay.

    Cons

    No phone App. Too expensive for my operation. Liv Trust has limitations. The owner portal does not provide owners with enough info.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Nick from El Presidente Condo

    June 2018

    Overall a great experience from software usage to the support on the other end. Winning combination.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It has great functionality and easy to use. It offers complete solution to vacation rentals and offers many features. The support on the other end has been awesome. Special thanks to the team for helping us transition from a different platform smoothly. 5 stars.

    Cons

    Overall, there is nothing I dislike. If there is one thing I can add, it would be to allow more customization on the owner's portal so owners can also run some of their own customized reports.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Emily from The Vacation Rental Spot, LLC

    June 2018

    ALWAYS THE BEST!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love how easy it is to use! Their representative is always such a big help when I need it, So those two together, I couldn't ask for anything more!

    Cons

    Which I knew it better! Still going through videos! Plus I wish I could go to the conference all the time!!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Alaina from Sound Sensation Entertainment

    April 2018

    LiveRez has great potential however they are behind competitors

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The design is great however many bugs that randomly affect all property management users at the same time. Example: all CRM emails went out to all of our clients at once versus the rule that was set up. We are talking about thousands of emails from our company alone which caused lots of frustration both from our guests, employees and owners.

    Pros

    LiveRez's design of the software is great and is very easy to use! Training new employees is a breeze.

    Cons

    It takes a very long time for any changes to the software to be made once they are given to LiveRez. The software is the same from several years ago which is pushing companies to other software such as Streamline.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Zwanet from Paradise Rentals Bonaire

    Number of employees: 1 employee

    April 2018

    All inclusive package for property management, reservation system and website management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Central system for reservations, customer database and website management

    Pros

    How the system is accessible to the reservation grid, costumer database but also the website design items. I love the fact that it syncs with AirBnB and that other calendars are importable too
    we've had issues finding software that was customized for property management companies, that work with various home owners.
    We found it.

    Cons

    It is too elaborate for what we need, so it's easy to lose the overview in the beginning and it all seems very detailed. But you don't have to use all features and you will find your way and use what is applicable.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mindy from rvh

    April 2018

    I have used LiveRez for almost 3 years.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The system is easy to use and learn, everything is pretty straight forward when making a reservation or updating a listing.

    Cons

    There are only a couple of things about LiveRez that I have not been impressed with. I do not like the Reservation Grid feature as it is not customization when you are trying to find a certain type of property for certain dates. The other thing is I wish that it would show the guest's name towards the top of the reservation so that you don't have to scroll through the reservation details to confirm the guest's name.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    February 2018

    Liverez was a great all inclusive system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great property management software

    Pros

    I like the way you were able to easily sync in all regarding to your guests and the properties they would be staying at. Everything was very straightforward and easy to follow up with.

    Cons

    I did not like that they do not offer calendar syncing to other websites. They need to modernize this aspect of the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Matthew from Family Time Vacation Rentals

    January 2018

    Great people, great software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The people behind the software is what makes this so valuable. Is we need help with something they are only a phone call or email away. They always get back to me the same day. I love this kind of support.

    Cons

    The needs of our business keeps changing, keeping up with these changes are hard and sometimes take longer then I would like. I know the developer of the software are working hard to implement the changes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Alex from Vistalegre Rentals

    Number of employees: 11-50 employees

    April 2017

    Outstanding Leadership not just the Best Software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    At Liverez, everyone understands the value of understanding clients and their needs! We were silently begging to find the right software, but not just software, we needed to find our North Star in terms of technology and we found the leading company in the Vacation Rental industry. We have been very satisfied with the service and would highly recommend it! Liverez understands the value of educating clients in order to see profits soar!

    Pros

    continuing education is the best asset of this company

    Cons

    Currency Conversion- we have client from all around the world expecting to see prices in their own currency

    Review Source: Capterra
  • Julio from Vistalegre Rentals / My PV Rentals

    Number of employees: 11-50 employees

    April 2017

    Complete Software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    LiveRez is one of the most complete softwares for Managers. It is quite big and you can cover lots of areas

    Pros

    The software is really big and complete. They are always improving the features

    Cons

    It is complicated to learn if you are not familiar with computers and systems

    Review Source: Capterra
  • Trent from Amelia Rentals

    April 2017

    Amelia Rental and Management

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    LiveRez continues to exceed our expectations in service and dynamic changes. It has been a pleasure to grow alongside our partner.

    Review Source: Capterra
  • Matthew from Family Time Vacation Rentals

    Number of employees: 11-50 employees

    April 2017

    Look no further....

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Switching over to a new property management software platform was no small decision. We analyzed many PMS companies before choosing the best choice for us. From start to finish the LiveRez team was matriculates in answering questions and finding out the answers we needed. Long after the "sale" they are still working hard to earn our business. They are constantly updating the platform to make it better for us and our customers. As our business has grown they have rolled up their sleeves, along side of us, helping to conquer business challenges as they arise. Give them an opportunity to earn your business... you will be happy you did.

    Pros

    Flexible and scaleable

    Review Source: Capterra
  • Vickie from Vacation Rentals of the Desert

    Number of employees: 2-10 employees

    April 2017

    Great Software Value

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have worked with several software systems over the past twenty plus years and LiveRez is by far, superior to all other vacation rental programs. They have worked directly with us on many unique challenges and made improvements that have simplified our accounting and operations, enhanced our internet presence which increased bookings and provided an overall more polished and professional appearance to our website and rental documents.

    Pros

    Ease of use

    Cons

    Having to manually make accounting adjustments when guests extend or alter their reservations.

    Review Source: Capterra
  • Lee Ann from Rushmore Vacation Rentals

    Number of employees: 2-10 employees

    April 2017

    I couldn't do it without LiveRez!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I can't say enough wonderful things about LiveRez! My husband and I operate a small vacation rental management company so there isn't much room in the budget to hire help. With LiveRez, I am able to run every aspect of my business with my husband and myself. If I didn't have LiveRez, I would likely need to hire three more employees to help with the various tasks LiveRez does automatically for me. Not only do I love the comprehensive system that is LiveRez, I love that they are always adding more features and improving the system. They even have a section for partner requests so you can potentially get features added that maybe wouldn't have otherwise been added. It's obvious LiveRez values costumer feedback. LiveRez technical support will take the time to help walk you through whatever question or issues you're having until the problem is resolved. Every employee I have spoken to is friendly and helpful. I couldn't be happier with LiveRez. If you're looking for the best vacation rental management software on the market, LiveRez is the obvious choice!

    Pros

    I love that the website and reservation system are integrated! I also love the CRM and the iCal integration for our VRBO calendars.

    Cons

    Nothing, it's all really great and ever improving!

    Review Source: Capterra
  • Steve from Iron Horse Property Mgmt.

    Number of employees: 11-50 employees

    April 2017

    Wouldn't change companies!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    LiveRez has been fantastic! We looked at several companies and none offered the platform that LiveRez has. Our sales have skyrocketed due to the website and ease of online booking. Whenever there is any problem (which is rare) , it is addressed quickly so that our company can get back to business! Wouldn't switch from LiveRez for anything!

    Pros

    Extremely easy to use and the support team is top notch!

    Cons

    No cons

    Review Source: Capterra
  • Valerie from SeaGrape of Northwest FL, Inc dba Perdido Realty

    Number of employees: 2-10 employees

    April 2017

    Live Rez Partners - Caring, innovative, fearless (In that order)

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Perdido Realty is family-owned and operated with 150 vacation rental units. We used Entech Rental Software for 25 years so, when we made the transition to Live Rez, it was anxiety-provoking, to say the least. This was also right after the Expedia acquisition of Homeaway, so Live Rez was acquiring partners quickly. Nonetheless, we were assigned a brilliant facilitator to handle the transition. It was an amazing, one-on-one process and the outcome has far exceeded our expectations. CEO, is a true visionary. He surrounds himself with staff who share his high values. He's a straight-shooter and is committed to Live Rez partners' and the vacation rental industry's success. Best Thing: One-stop shopping. They do it all and it's customized for the vacation rental industry only. You get a custom website that integrates with the software and it's internet based. Their SEO division, should you choose to participate, is the best at a fraction of the cost for outside services. Second Best Thing: The support team. Their responses are timely and their solutions work. If it requires IT input, they coordinate that and get it done. Suggestion: Give their Sales Team a call. You'll know right away that they're not just selling software. They want to be partners in your success--really. In 30 years, I haven't found that anywhere else. Valerie Hawkins, Owner Perdido Realty Vacations Perdido Key, FL

    Review Source: Capterra
  • Christi from Beach Pros Realty

    Number of employees: 2-10 employees

    April 2017

    Best of the best!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We changed over to Liverez several years ago and couldn't be happier. I am no expert with software, web design, or computers but they make it WONDERFUL and easy to use. They have come up with and are still creating so many new things that make our lives easier from functioning in all the various departments to our website itself. FANTASTIC folks to work with across the board! Don't know how to work something? It is as easy and fast as an email or phone call away. We love our Liverez Family!

    Pros

    User friendly!

    Cons

    Not sure I have any cons??

    Review Source: Capterra
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