--- title: "LiveRez Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of LiveRez. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if LiveRez is a good fit for you!" source_url: "https://www.softwareadvice.com/property/liverez-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Vacation Rental Software](https://www.softwareadvice.com/vacation-rental/) / [LiveRez](https://www.softwareadvice.com/vacation-rental/liverez-profile/) / LiveRez Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/vacation-rental/liverez-profile/) Reviews [Alternatives](https://www.softwareadvice.com/vacation-rental/liverez-profile/alternatives/) # LiveRez User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 89 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 4.0/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 68 reviews (76%) - 4 stars: 9 reviews (10%) - 3 stars: 3 reviews (3%) - 2 stars: 2 reviews (2%) - 1 star: 7 reviews (8%) ### Most mentioned pros - It is user friendly. - The biggest pros are helpful techs who can usually solve my quandaries in one phone call. - There is a real partnership between us and the software pros that created the platform and maintain it. ### Most mentioned cons - They don't resolve issues, but rather close the ticket if you don't respond within a tight timeframe. - You cannot report an issue without putting together proof of your issue. - Support is almost nonexistent after onboarding. ## LiveRez customer reviews Showing reviews 1-25 of 89 (page 1). ### Good Overall Product - Overall rating: 5/5 - Reviewer: Gail J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have not had any major problems with liveRez. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is a fairly simple process for making reservations #### Cons To set things up or change things is difficult to do when you cannot get thru to the help desk quickly. --- ### We feel like partners with Liverez - Overall rating: 5/5 - Reviewer: Brian O. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Live Rez always been easy to work with and with the new team it's even easier now. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The things I like most about the software is the fact that it is true partnership. They work with us all the time on making improvements and new features. #### Cons They went through a rough patch wouldn't have it IQ bought them but everything seems to be back on track and going well #### Reasons for choosing LiveRez Because Liverez felt like a family --- ### Worst customer service ever experienced - Overall rating: 1/5 - Reviewer: Lindsey M. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered This company delivered the absolute worst customer service I have ever experienced. They promised a key feature (Airbnb integration) which they could not deliver once we were ready to go live. They conned us into paying the remainder of our balance before the site went live prior to informing us that they could not follow through on the integration. Most legitiamate companies in this position would have offered to return your money immediately knowing that the sole reason we purchase the software was for a feature they could not deliver. Not these people. They were so rude and unprofessional that I contacted one of their competitors for assistance after months of no response from live Rez. Streamline was able to put us in touch with Airbnb directly who immediately offered to help us with the integration. By this point we were so turned off by our experience w live Rez that we just wanted our money returned so we could switch over to a more professional company. Live Rez put us in touch w a rep who profusely apologized for our experience and promised to speak to CEO and get back to us with a solution to make up for our negative experience -- she never called us back or answers any of our calls. After several months of radio silence from live Rez we disputed the charge and filed a complaint with the BBB. The finance director from live Rez lied in writing to the BBB and chase bank in an attempt to keep our money. I then involved -- The CEO of live Rez -- he promised to step in and assist after I made him aware of the chain of events questioning why I didn't reach out to him sooner -- it's now been 6 months and he has avoided all attempts to resolve this issue in a respectful manner. He uses the holiday and bad weather as excuses to avoid our calls and emails. I would not recommend this company due to their lack of integrity, business ethics, and decency. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Most of the team memebers where very professional during the set up process. I liked the features and design of my site and was excited that they told us that we would be treated like partners rather than customers. #### Cons They did not deliver on the key features they promised and did not provide efficient/reasonable solutions that any professional would expect if they were in our position #### Vendor response Hi Lindsey, First, I want to apologize for the situation with Airbnb, which seems to be at the heart of your issue. As you now know, Airbnb occasionally restricts ALL of its API partners from listing properties in certain markets. When you signed up with LiveRez, your market was allowed on Airbnb. However, during your implementation the status of that market changed. And currently, it's back to being allowed. I know we've been working with you on a solution for a while now, and we even took your issue directly to Airbnb. We feel like the solutions we've offered have been more than fair and would accommodate you listing your properties on Airbnb. We wish you the best in the future, whether you decide to continue with LiveRez or find another software solution. Please let us know if there's anything we can do to help. Best, Rob Holderness Director of Marketing Replied April 2017 --- ### Solterra Vacation Rentals in Tucson, AZ Sails Along with LiveRez - Overall rating: 5/5 - Reviewer: Kimber L. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been favorable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like the ease of use and the integrated functions. #### Cons We don't see any cons. We have enjoyed using the software for many years. #### Reasons for choosing LiveRez Back in 2008 when LiveRez was pretty new on the scene, I was working with another Broker. He had a system that was just painful to operate. We received a call from a young and up-n-coming company asking us to try their software. We did and we moved right away into their program. When we opened the doors to Solterra Realty in 2012 I rang into LiveRez right away because there was no question in my mind that we needed their software to run our furnished rental program. They are great about allowing us to run it the way we see fit and LiveRez does not force us to use or accept products/programs that we don't need nor want. They have had some recent transitions to work out - but their service and product are still the one we prefer. --- ### 5 Star Rating Is Not Enough...LiveRez Team Provides Top Technology & True Customer Service! - Overall rating: 5/5 - Reviewer: Lyndsey G. - Product usage: Used unspecified for unspecified - Reviewed: March 2014 - Review source details: This review was submitted organically. No incentive was offered I made the decision to open a vacation rental management company in 2012. As a new business, I needed tools to make me stand out. I knew that a consumer friendly website that was easy to navigate and allowed guests to book online was a must. Tyler Hurst, was my first contact at LiveRez. Tyler was the most sincere and motivated salesperson I have worked with. I decided to partner with LiveRez the evening I spoke with him. He truly listened to my concerns and wants in a booking software provider. Tyler's motivation to provide me with a tool to help me establish my vacation rental business is what set LiveRez apart from its competitors. Ease of use? It was easier than I expected & very easy for my team members to operate. If there is ever a question about how to use LiveRez's admin system you have various "help" options to choose from. During business hours, you can feel confident that you can reach LiveRez directly via phone or email. Every time I have called for assistance, I either received the solution right away or had an answer by the end of the business day. Impressive customer service and partner support! LiveRez also provides wonderful help documentation and informative webinars available for playback for partners to reference & train new team members easily. Additional services LiveRez has been able to provide my business with has been integration with Quick Books, a professional & experienced SEO service team to build web presence, creation and maintenance of my websites (including mobile), and integration with 4 of my important vendors in the business, from marketing to credit card processing. Constant updates and new features are being added to the system to further enhance our management potential each month. I have met a lot of great people since joining the vacation rental industry. The team at LiveRez has always done what they said they would and goes the extra mile. It is refreshing to do business with an organization that possesses the same core values that you created your business upon. I can easily credit LiveRez with providing me with the foundation to build upon when I broke into the vacation rental industry. Thank you, LiveRez! Keep up the great work! Anyone looking to take their business to the next level needs to take a look at what LiveRez offers to their partners...and make sure that you ask for Tyler when you call to schedule a demo. You'll be happy you did. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Considering making the switch to LiveRez? I would advise you to RUN away and not look back! - Overall rating: 1/5 - Reviewer: Chelsey P. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered I think I've said it well enough in other places, but don't give this company the time of day or your money. Until they completely revamp management, company structure, engineering...basically every piece of their platform and staff, it's a non-functioning dinosaur; an incredibly expensive, non-functioning dinosaur. Save some money, many hours of headaches and exhausted frustration and build your business elsewhere. After many years with LiveRez we are sadly going to have to sever ties. There are no signs that it's returning to any shell of it's former self, and I'm done lighting money on fire to work harder and harder with poorer results. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Many years ago, LiveRez was a wonderful product. Reservations, guest communications, and support all flowed seamlessly. Nowadays, it's a shell of what it once was. Overall most of the features are still there, but the innovation and support are gone, which makes it an outdated, clunky, and drowning software platform. I like what LiveRez once was. Then it was bought out and the pricing doubled while the innovation, support, product quality, and management went down the toilet. There's a reason everyone who used to work for the company has left. It's expensive trash at this point, and I wouldn't recommend it to anyone. Glitter on a poorly built house of toothpicks is about what I would equate LiveRez to at the current moment. #### Cons Support, engineering, and tech are some of the worst I have ever experienced. Most recently we have been waiting a month for major issues with our email system to be resolved. I am having to manually send out every single email to every single guest at all of our properties in the meantime. That amounts to thousands of emails and hundreds of wasted hours. Their API integration is horrendous, with again, no support and outdated features. All of our properties were taken offline on VRBO for almost two weeks while VRBO waited for support from LiveRez to integrate, and guess what, LiveRez doesn't have ANYONE who supports the integration on their team. We finally had to give up and break off the integration after losing bookings for almost two weeks! Support is an absolute joke. Be prepared to have a ticket opened and perhaps responded to days or weeks later. No one checks the threads on tickets, so different people will reach out without being informed of the issue at hand or what has been done to improve it. LiveRez will dazzle you with all of the features they offer, and then they will nickel and dime you to add any of those features onto your system. At a base rate, I already pay more to LiveRez than any other software out there would cost me, and I have bare bones features. Do you like digital signatures and automated guest contracts? Extra $. Do you like accounting features? Extra $. Do you like integration? Extra $. Integrated Door locks, $ ...RUN AWAY! #### Vendor response Chelsey, I wanted to submit a reply to you here, but do know you've been in touch with our General Manager and the issues have been resolved, or are actively being worked through as of several weeks ago. I'm so sorry to hear about your frustrations. We want your experience with us to be a positive one, and I can't imagine how frustrating it must have been while we worked on a resolve for you. In thinking about how deeply we care about our partners and their experiences, I want to find out if the technical challenges you encountered have been resolved, as in checking with our team, it does sound like they've been in very regular communication with you for the past several months to work through the anomalies you've experienced. I do hope the complications have been resolved to your liking and your review is updated to reflect this, many thanks, Chelsey! I'll personally keep sending folks your way as your beautiful portfolio makes me miss the beach! Replied July 2022 --- ### We'll see how this plays out... - Overall rating: 3/5 - Reviewer: Rob E. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Overall, LiveRez reminds my of VRBO in many ways. It is a legacy product. It has tons of features that have been built up over the years, but they have been haphazardly layered on top of each other, making the user interface very clunky and hard to navigate. Most importantly, they lack a lot of the features I need. Because they are an older company, they are still playing catch up, as their model was built on serving traditional vacation rental managers. I started my business on Airbnb only, and I'm now just branching out into more traditional channels. Unfortunately, I have to sacrifice too many of the features of Airbnb that I enjoyed. I have less flexibility in managing my listings. They say they are working on these issues, but as it stands right now I would not recommend this software if you have similar needs to mine. Honestly, the two things that are keeping me on board right now was the high cost of implementation and the LiveTrust software. If I could do it again, I would likely choose another partner, but we'll see how this goes. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Though I have no experience with competing products, the LiveTrust software seems to fantastic so far and should simplify my bookkeeping. The LiveManager portion of LiveRez is also very good and should simplify my housekeeping procedures. The website they created for my business is fairly robust and is successfully converting bookings. While these things are good, they don't quite make up for the cons... #### Cons I chose LiveRez because of their integration with Airbnb. In fact, they were the first to have a direct API connection to Airbnb, so I figured it would be robust. I was sadly mistaken. You lose the ability to manage certain part of your Airbnb listing. For instance, I can no longer add custom check-in instructions into the Airbnb app, which was one of my favorite features. Also, all of the amenities that Airbnb allows you to check off as "included" are not available in LiveRez. As a result, my properties are now displayed on Airbnb as missing critical amenities. Beyond that, their integration with NextPax is costing me big on the VRBO side. I was told, after integrating, that messaging on the HomeAway/VRBO app would be disabled and I should manage my inquiries directly through my PMS (LiveRez). Unfortunately, there is no place to do messaging in LiveRez! I can't get the guest contact information through HomeAway/VRBO, so I am currently stuck, unable to respond to inquires. Also frustrating is how rates are managed. You can set seasons, but it is damn near impossible to adjust the rates for specific days. Forget about dynamic pricing. Overall, LiveRez reminds my of VRBO in many ways. It is a legacy product. It has tons of features that have been built up over the years, but they have been haphazardly layered on top of each other, making the user interface very clunky and hard to navigate. Most importantly, they lack a lot of the features I need. --- ### Live Rez Review Call Center - Overall rating: 3/5 - Reviewer: LaShonne S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Live Rez is good. We work with over 10 PMS in our company and this is one of the easiest to use and naviagate. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Live Rez is easy to use. You can load the system however your organization plans to use it. You are able to add home descriptions and any information the agent will need to assist with booking reservations. You can also change setting to fit your company needs. It is user friendly. #### Cons The least think I like about Live Rez would be locating property addresses. I feel like this can be set up easier. In order to locate property address, you are only able to look for the reservation grid, which means if I have the actual reservation pulled up, I have to leave the reservation and locate the home information. It should be able to be accessed from the reservation screen. --- ### Major setback to my business! DON'T DO IT! - Overall rating: 1/5 - Reviewer: Magen D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Absolutely terrible. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Pros? There are non, there are much better options on the market. Don't waste your time. #### Cons From the beginning the training, onboarding, and software system itself was nothing short of overwhelming. I would like to start by explaining I am in my mid 30s and would consider myself fairly tech savvy. The software system is undoubtedly older than me, clunky, extremely difficult to navigate, and not user-friendly. The goal of a PMS should be to make your life easier not more challenging. In the 6+ months with LiveRez I never had a live website connection for more than a couple days at a time before it was down again. The channel manager duplicated listings in airbnb causing double bookings. The level if support I received was pathetic from my account manager, I had better luck with the 1-800 support line. The company agrees to their MANY short comings but refuses to take financial responsibility and expects me to pay for several months of invoices (over 2k) for a product I was never able to take a single reservation through. Thank God I was able to run reservations through airbnb and vrbo I have since had to start over from scratch with a new company and a new website. LiveRez set my new business back 6+ and who knows how much financially...I am thankful to be moving on. I hope to save potential other clients the headache that is LiveRez, there are much better options on the market for much cheaper and way better quality! --- ### I couldn't do it without LiveRez! - Overall rating: 5/5 - Reviewer: Lee Ann M. - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered I can't say enough wonderful things about LiveRez! My husband and I operate a small vacation rental management company so there isn't much room in the budget to hire help. With LiveRez, I am able to run every aspect of my business with my husband and myself. If I didn't have LiveRez, I would likely need to hire three more employees to help with the various tasks LiveRez does automatically for me. Not only do I love the comprehensive system that is LiveRez, I love that they are always adding more features and improving the system. They even have a section for partner requests so you can potentially get features added that maybe wouldn't have otherwise been added. It's obvious LiveRez values costumer feedback. LiveRez technical support will take the time to help walk you through whatever question or issues you're having until the problem is resolved. Every employee I have spoken to is friendly and helpful. I couldn't be happier with LiveRez. If you're looking for the best vacation rental management software on the market, LiveRez is the obvious choice! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that the website and reservation system are integrated! I also love the CRM and the iCal integration for our VRBO calendars. #### Cons Nothing, it's all really great and ever improving! --- ### Hardworking Partner - Overall rating: 5/5 - Reviewer: Yvonne S. - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered IBEX Properties, could not ask for a better partner to venture forward with in the start and growth of our company. They work hard like we do in our own company and stay with us until we work through all the tough steps and processes. Live Rez is a true partner not just sign you up, take your money kind of partner. Thank you Live Rez!!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Reservation system and partnering with Airbnb so it is integrated. Accounting system and even though it is not perfect, Live Rez is listening and fixing!! #### Cons Maybe this has been fixed but having maintenance and cleaning be able to log on and get a clear picture of the scheduled reservations was not working. Jerod my partner and I have to send them screen shots. --- ### NIGHTLY RENTAL SOFTWARE - Overall rating: 4/5 - Reviewer: Clara N. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered I love the program but think it is lacking...and over complicated in some areas. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like how this platform is integrated with other online rental platforms. #### Cons I am frustrated that there is not a phone app for the software and that your treasury software takes a degree in rocket propulsion to navigate through the multitude of steps. #### Reasons for choosing LiveRez [SENSITIVE CONTENT HIDDEN] endorsement. --- ### Luxekey - Overall rating: 5/5 - Reviewer: Kristi T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered It is still early in the game, we are still working through the hiccups #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The accounting options. The system we were using, just wasn't delivering the financial reports needed. #### Cons Livetrust. For our team that doesn't have an accounting background, it is a lot to digest. #### Reasons for switching to LiveRez Hostfully was more shelf software, we needed something that grew with our company #### Vendor response Kristi - Thank you so much for your great review - we love working with the LuxeKey team! We are thrilled to hear you are happy with our software. We definitely agree that LiveTrust is a very robust tool. Bookkeepers and accountants have come to love it especially as it is included as part of our system! We are certain you will come to rely on it as much as they do as you get onboarded. We are excited to watch you grow and are grateful you chose LiveRez to be part of your success. Thank you! - Team LiveRez Replied January 2022 --- ### Committed to their Customers - Overall rating: 4/5 - Reviewer: Nancy K. - Product usage: Used unspecified for unspecified - Reviewed: January 2014 - Review source details: This review was submitted organically. No incentive was offered Purchasing software is a huge decision! When you change software there is an initial painful period of feeling like you don't know what your doing but LiveRez is pretty user-friendly and since my 20-30 year old agents seem to have caught on much faster than I did, I'd say that anyone can learn it well in about two weeks. They do have good help videos online as well as online training, and now, I see, even in-person training. The hardest part was getting it set up to work with Quickbooks but Sharon worked diligently with our bookkeeper until it was all running smoothly and she understood the process. They still hold your hand after the wedding. Occasionally, I have something that I can't figure out how to do, like turn a property over from an owner who sold to the new owner that purchased that property, and bookings needs to be split up mid-month. The support team at LiveRez is always available during working hours to answer my questions and walk me through how to do it. My business has doubled in size since I signed on with them, in no small part due to their software and the great user-friendly website that we built together. I especially like that they always try to stay on the cutting edge to provide us with the best in security features and new bells and whistles to make our job easier. They encourage us to let them know what we need to do our job more efficiently and they follow up on the suggestions. I also like that they are very involved with VRMA and help sponsor all the Vacation Rental Management Seminars. I truly feel they are committed to the betterment of our profession and I admire that! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### LiveRez helps us to be the company we want to be! - Overall rating: 5/5 - Reviewer: Ellen C. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: March 2014 - Review source details: This review was submitted organically. No incentive was offered We have been partners with LiveRez since 2011 and we think it is the best decision we have made in the last 3 years, in moving our vacation rental company forward. We are a small company managing about 40 properties in a very short season. By using LiveRez, we are able to manage our company with only one full time person and one part time person. The automation in reservation emails, confirmations, driving directions, check in, check out, balance due, etc. is quite simply fantastic. The CRM feature is outstanding. The customer service and technical support are another reason we chose to be partners with LiveRez. There is always a place online to find the answer to my questions and if I need a live person to talk to or email, the response is quick and so helpful. Ongoing training is constantly being updated by LiveRez. My challenge is to keep up with all the upgrades and improvements that they continue to make on their system. Often I will think of an improvement and before I can even suggest it, they invent it! As a company, we look professional, guests love the look and feel of the website and it is so easy to use. Not only for our guests but for me the property manger and our reservation person. I would recommend LiveRez to anybody in the vacation rental business. Well done LiveRez! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Okay software, but not awesome - Overall rating: 4/5 - Reviewer: Bethany S. - Product usage: Used unspecified for unspecified - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We used Liverez for a while for managing our reservations and vacation rentals website, but ultimately switched to using a combination of MyVR and Escapia. Liverez just didn't have the wealth of features that we needed to manage our growing inventory and increasing number of reservations and the website options through Liverez were not as attractive and easy to use as we would have hoped. MyVr has better, easier, and more attractive website options, and Escapia, though it has flaws, has ultimately given us more of the reservation and accounting features that we wanted. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Vendor response Hi Bethany, Thanks for the feedback. I just wanted to let you know that we've made strides in a number of these areas since you last used LiveRez back in 2014. We've built our own trust accounting system, came out with our responsive websites, added automated e-Signatures, and also expanded the functionality of the reservation system. We also added a full integration with Airbnb and made it easier for our partners to sync their availability with other listing sites. And, we have a number of exciting new features we plan to release this year, as well, including a guest experience portal/app (in beta) and a new work order system / app (in development). I'd love to show you all the new features we've developed since you moved on. If you're interested in taking a second look, just give me a call at (208) 639-6108 or shoot me an email at r.holderness@LiveRez.com. Rob Holderness Director of Marketing Replied February 2017 --- ### Outstanding Leadership not just the Best Software! - Overall rating: 5/5 - Reviewer: Alex D. - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered At Liverez, everyone understands the value of understanding clients and their needs! We were silently begging to find the right software, but not just software, we needed to find our North Star in terms of technology and we found the leading company in the Vacation Rental industry. We have been very satisfied with the service and would highly recommend it! Liverez understands the value of educating clients in order to see profits soar! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros continuing education is the best asset of this company #### Cons Currency Conversion- we have client from all around the world expecting to see prices in their own currency --- ### Great concept but not a fit - Overall rating: 4/5 - Reviewer: Flint G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If LiveRez and Buildium could merge together to create a software to hand large scale management of vacation rentals or short term rentals, then I would be in heaven! LiveRez is so close but is to clunky and can fail at times with it's accounting features. NOT GOOD. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - Best selling point for this software is the accounting features that most do not. Especially keeping track of funds within the trust account. - Channel management for posting listings is good. #### Cons - Forces you to buy the website even though we have an in house setup. - Wish they allowed us to just buy the software for management. --- ### Lovin' Liverez! - Overall rating: 5/5 - Reviewer: Dawn H. - Product usage: Used unspecified for unspecified - Reviewed: June 2012 - Review source details: This review was submitted organically. No incentive was offered I definitely recommend this product to vacation rental property managers! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros It has been a pleasure working with Liverez for over 4 years. They offer a quality product that they continuously upgrade. Customer support is quick and efficient. Liverez has improved the efficiency of my business and provided my company with tools that I could not work without. My favorite features are online reservations, live availability calendars, web based system that I can access from anywhere, detailed reports, quickbooks integration, and the ease of updating my website. I believe that Liverez plays a big part in the success of my company. #### Cons The main thing that I feel could improve with the Liverez system is the maintenance and housekeeping scheduling system. I use a different system for these things, but I don't feel like it detracts from the other things that I like so much about Liverez. --- ### All inclusive package for property management, reservation system and website management - Overall rating: 5/5 - Reviewer: Zwanet K. - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Central system for reservations, customer database and website management #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How the system is accessible to the reservation grid, costumer database but also the website design items. I love the fact that it syncs with AirBnB and that other calendars are importable too we've had issues finding software that was customized for property management companies, that work with various home owners. We found it. #### Cons It is too elaborate for what we need, so it's easy to lose the overview in the beginning and it all seems very detailed. But you don't have to use all features and you will find your way and use what is applicable. --- ### Experience with LiveRez was awesome! - Overall rating: 5/5 - Reviewer: Lizzy R. - Product usage: Used unspecified for unspecified - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered I was really scared at first to changing over to a different software but once I started working with it I realized how easy and freaking AWESOME it is! So many things we were doing where we had to had 3-4 different systems to get through our month end process and cleaning schedules, this software had it all in one. We went up for training recently in Boise at their headquarters and I was blown away at how utterly wonderful and accommodating the staff there was. I had an "oops" (shhhh...) on a reservation and they were right there (literally) to jump on and walk me through things. I would totally recommend anyone out there looking to make their property management system run more smoothly and effectively to go with LiveRez. They make everything with your company personal and go that extra 100 miles to answer questions or help you out with ANYTHING. They are just great! :)) I could think of 300 other positive things to go on about but I am not sure how much room this review will let me have. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Best Vacation Rental Software Out There!!!!!!! - Overall rating: 5/5 - Reviewer: Danielle J. - Product usage: Used unspecified for unspecified - Reviewed: January 2015 - Review source details: This review was submitted organically. No incentive was offered I started my vacation rental property management company about 4 years ago and really did my homework when shopping for who I was going to use for reservation software. After calling around and having many conversations with various companies, I kept coming back to Liverez as there software seemed to be so user friendly and the fact that they are dedicated to support in case you need help was a huge selling point to me. The process of becoming a partner, was seamless and they are always there for me when I need them. Liverez has and always will exceed my expectations! The system is easy to use, functional and makes my job as a property manager easy. My overall comment about Liverez software is, I couldn't be happier!!! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Happy Customer - Overall rating: 5/5 - Reviewer: Vicki S. - Product usage: Used unspecified for unspecified - Reviewed: September 2012 - Review source details: This review was submitted organically. No incentive was offered Overall we are very happy! It was well worth the switch over and the mobile site is only an added bonus! We saw results immediately. We also use the SEO program which has increased our exposure and our rentals as well. Thanks Live Rez for a great product. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros They build a great web site, we also have a mobile web site that is great! The cost is less than what we were paying with our previous company. The customer service is fantastic. They work with us when we have system change needs. #### Cons There are a few features I wish LR had. Hopefully they will work on them. --- ### The Leader - Overall rating: 5/5 - Reviewer: M T. - Product usage: Used unspecified for unspecified - Reviewed: April 2012 - Review source details: This review was submitted organically. No incentive was offered Making a switch for the back office is tough but the rewards have been worth it for us. I would switch again in a heart beat. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Accelerated Sales / Easy To Update / Amazing Support #### Cons It doesn't fold my laundry / but aside from that it does everything a booking system can or "should" do in my mind. I gave it less than five stars as when I implemented 6 years ago a different staff was on board / the current staff is awesome and I expect implementing again it would be five stars without waiver. --- ### LiveRez was an excellent choice! - Overall rating: 5/5 - Reviewer: Tina J. - Product usage: Used unspecified for unspecified - Reviewed: January 2015 - Review source details: This review was submitted organically. No incentive was offered Our management company spent two years researching new vacation management software and finally decided on LiveRez in April. We transitioned to LiveRez in the busiest time of the year. LiveRez provided extraordinary support through the transition and made the implementation so easy. We LOVE our new website and we are much more productive now that we have LiveRez. Additionally, whenever we have a question and call LiveRez, we always get a quick response. We are completely happy with our decision to go with LiveRez and only regret not making the decision sooner! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 ## More reviews [Next reviews](https://www.softwareadvice.com/vacation-rental/liverez-profile/reviews/?page=2) --- LiveRez Reviews, Pros and Cons - 2026 Software Advice