The rent payment and owner payout processes are amazing.

The reporting could be better, but the team is working on it, as in BC we have many trust account compliance issues.

The customer service is just outstanding. Many times I've contacted the help desk. Even when the problem is actually me (too often to count), the representatives are fast, professional and kind. The software is robust and we've definitely gotten our money's worth from using it, but the people running the show are the big selling point for me.

After the initial few months of getting to know the software, we now track every dime on it. It's user friendly - for bookkeeping, communicating with tenants and sharing information easily between owners, managers and accountants.

Our bookkeeper doesn't like that it doesn't export to Quickbooks. The search engine for the help section isn't very good - I can never find what I'm looking for in there. There have been a few glitches along the way getting it to work well for our business (not traditional rentals), but resolutions are quick to be implemented by MiPP crew!

customer services very good, prompt in getting back when quest is being send to them

software does cover all the aspects for property Management

Too many options which make it difficult to navigate sometimes but I guess different clients have different options needed

Using MI Property Portal allows me to manage the properties from any angle (maintenance and financial) ,manage vendors (POs,WOs, Invocies ) manage tenants (lease ,tickets,rent,receipts) financial (P&L, balance sheet,rent collection) and reports all linked with the others.I would recommend Property managers to us MI Property Portal as their Property Management solution

Linking all aspects of property managment under one roof and be able to follow the rental process from start to finish.

Con: Not yet allows to import transactions from banks .

Overall, Mi Property Portal has allowed us to better integrate our operations through marketing, prospect management, lease administration, billing and maintenance management. It offers a comprehensive suite of functionality and is tailored to a Canadian audience. Most importantly, the support we have received has been superior and without the frustrations of dealing with massive phone trees systems, AI chat bots and canned FAQ responses when we have had a question or concern.

The support and development team are what really set this software apart from others we reviewed. It came with a rich feature set and straightforward pricing structure. Our account executive was more than willing to listen and review what our functional requirements were and then to walk us through the product addressing each requirement with examples.

Like most platforms of this nature there is the odd gap or opportunity for improvement. The fact that the team listens to our needs, considers such in their development cycle and are releasing iterative improvements says a lot about the focus they have on constant product improvement. The couple areas I would like to see improvements in are the inter-company billing processes and some integration of the calendar/scheduling functions with 3rd party such as iCal, google etc.,

We now have our entire management company at our finger tips at all times. Its been a life saver for us.

The software is easy to use and was simple to set up and implement. There was help immediately with any questions or concerns. The phone app makes the software accessible anywhere for our employees. The fact that it is cloud based makes it easy for me not to be stuck in an office.

There is nothing I don't like about this software or that I feel should be added at this time. I had a few ideas early on and the company listened and made changes right away. The company listens to their users and are very prompt to reach out.

Mi Property has been a great addition to our business since the very beginning. The team has always gone above and beyond to cater to our needs given the nature of our business. And before you know it, they actually roll out a feature that solves that problem forever. How cool is that!The turnaround times are great when it comes to customer service and getting issues addressed which is highly appreciated during pressing times. Overall a pleasant experience so far!

Ease of useFlow of featuresAccessibility

Nothing specific, all feedback were positively received and addressed

The customer service is really great! If ever I have any issues or questions, the MiPP team is quick to respond and help.

The system can be difficult to navigate at times. Some of the reports, invoices, etc. aren't always categorized in an orderly way which can be frustrating.

I have been really happy with Mi Property Portal from the initial set up to date - its saved me so much time and everyone is really helpful and freindly.

Fantastic software, easy to use, no issues with rent collection etc and a great team always available to help.

I would like to be able to call in and get immediate support however I have to say the team is really quick to repsond to any questions via emial.

Solved all my problems and allowed my parents to manage there properties with ease

Ease of use and direct deposit payment of rent and property related payments

Seach for transactions is hard to use at first but works well after some use

Fantastic on all departments, from purchase to operation.

Very easy to set up and use.Great customer support

I have nothing bad to say about the software.

This application really simplifies my life, and the service is exceptional

I was the first customer of mi property portal, and in the years I have been a customer the app has grown substantially. This is an organization that is very customer focused, and they do a fantastic job of implementing features that their users suggest. The application is very robust. From prospect tracking to lease management, maintenance requests and accounting, this app really simplifies property management.

This is a very complex application and one area where it could be improved is documentation.

I have used other programs and most are US based which have very different laws and do not incorporated all the forms required for Ontario. I find this program very user friendly

This is a program that includes everything that you will need to manage your property. I love the prospective tenant that they fill out application, schedule viewings then write the lease all super easy to use. Automatic rent payments work perfectly everytime. Every email is recorded and all LTB forms are available to email right from the program. Customer service is within hours and even if you don't understand something they are there to help.

Nothing I have no issues with the program

Very pleased with the software itself, as well as the support and communication!

Overall ease of use. I can find anything quickly and easy. I can add and edit. I can sort on a wide variety of variables to help me fine tune my searches and reports. Customer service is top notch! Always get a speedy response and resolution.

Would like to see the software evolve to include tracking of other items. For example, we would like to be able to track items like furnace filter sizes on the building level; as well as other such items and then pull reports based on that data.

Ease of use. Lease preparation is easy. Functionalities are customized to make it easy to run all facets of the business.

It's sometimes not very forgiving. It's sometimes hard to correct a mistake you made.