MRI Commercial Management software


MRI Commercial Management is built for commercial property managers. It offers real-time, actionable data which can be used to manage assets, all from the secure Alloy platform. Commercial Management (CM) clients include managers of industrial and office space, as well as shopping centers.

MRI Commercial Management automates many of the necessary, daily tasks related to commercial property management, from recovery and late fee calculations to billing. It's also highly configurable; users have access to the same tools the developers use in order to customize the solution to the company workflow.

The solution's core module, CM, manages operations—accounting, lease administration, reporting and more. The Viewpoint module provides consumable summaries of property and portfolio status.

LeaseFlow aids the entire leasing process, while CM Electronic Lockbox was designed to process information straight from the bank. Its rule engine lets users specify exactly how payments need to be applied across the organization. MRI also offers additional features for small to midsize businesses and retail properties.

MRI Commercial Management is suitable for companies managing more than 50 units. The solution can be installed on-premise or purchased on the MRI Software as a Service (SaaS) platform.

Supported Operating System(s):
Web browser (OS agnostic) , Windows 8

22 Reviews of MRI Commercial Management

Showing 1 - 20 of 22

Start your review of MRI Commercial Management

Click to start
  • Allison from Level Office

    Specialty: Commercial

    Number of employees: 11-50 employees

    May 2018

    Powerful software, poor implementation and customer support

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    MRI is clearly a powerful tool and offers a lot in the way of reporting and commercial lease management. With proper implementation, it could be ideal for our business.

    Cons

    Unfortunately, our team has found the MRI reps to be extremely slow to respond and even completely unresponsive at times. They promise the world in customization but are not responsive when it comes to the actual implementation and ongoing customer support.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Porter from Tom Jones & Sons Limited

    Specialty: Commercial

    Number of employees: 11-50 employees

    March 2018

    The software is poorly designed and difficult to learn.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Although the list of features is lengthy, they do not go together well. General ledger is very old style and data entry needs a lot of attention. Consistent charges for assistance hurt the value proposition. Not a well developed program.

    Pros

    Customer support is fairly well done. They generally understand the issues and return calls promptly.

    Cons

    The basic design for the software is old and goes back to the 1990’s. Ease of use suffers
    User interface is weak, often doesn’t follow Windows standards, and needs attention
    Features often seem to be a “tack on” to the basic program
    Many listings are organized by key code, not description, so you have to remember what codes mean.
    Ongoing charges for assistance, necessity to write your own reports or get charged to have them written. Weak sorts and filters on current reports.
    It is hard to learn, hard to use, and it is a big struggle to get anything done.
    Help is not tied to a given control, but rather to the help manual in general. There is little or no onscreen or popup help available. The program is a monolith, with no instances of excellent design.

    This review was submitted organically. No incentive was offered
    Review Source
  • Judith from DOA -OFSS

    Specialty: Commercial

    Number of employees: 51-200 employees

    November 2017

    Easy to set up and put into use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software would be a great asset.

    Pros

    The assistance we received in the set up process was phenomenal. The Support Person was available to respond to all of our questions and concerns immediately.

    Cons

    Getting through to the customer service line was tedious, but once I actually reached the correct person, it went by fast.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Shruthy from Whistle Funds Management

    Specialty: Retail

    Number of employees: 2-10 employees

    November 2017

    Software for Property Management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    * Flexibility
    * Ease of use
    * Application is available in modules, allowing you customize
    * MS SQL database on back end

    Cons

    *poor customer service
    * No SLA and OLA for problem resolution
    * Too many third party vendor involvement

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Victoria from HCO

    Specialty: Commercial

    Number of employees: 51-200 employees

    July 2017

    We use MRI Software Daily for Tenant and Accounting needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The product now has an online platform that makes it a lot easier to search, navigate etc. MRI has come a long way to develop a great product.

    Cons

    If you want something customized it will cost you, I wish they were able to assist their current customers more in providing reasonably priced modications.

  • Angela from DESCO Southwest

    Specialty: Commercial

    September 2016

    Overall Positive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Best combination of product and price. I like that they continue to innovate and improve the product.

    Cons

    Their new web version launched does not have all the capabilities of the original "windows" version so we are now logging into two different formats depending on the function needed.

  • DeAnn from Krtek Real Estate Inc

    Specialty: Commercial

    August 2016

    Controller

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Best is how the product components work together. A great flow. Great reports and can be designed. Great help line. Works well for all types of commercial and residential.

    Cons

    Not the best user friendly program. Vendor they continue to raise the prices each year and with demands to upgrade hardware. Not workable for a small business.

  • Marisa from Rowley Properties

    Specialty: Commercial

    November 2014

    New to Web

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    They constantly make improvements and take suggestions from real customers.

    Cons

    There are certain limitations with how our company can use it for managing storage properties.

  • Kelly from Rowley Properties

    Specialty: Commercial

    November 2014

    MRI Commercial Web survey results

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like that they are continuing to improve the product and hopefully give us everything we need. I like that they give you upgrades without having to make it yourself, and I definitely like that they changed MRI web so that it was more commercial focused versus residential.

    Cons

    When we purchased and went live with the product, we were promised things that the software didn't have. I believe that was in the hopes that it would have that eventually.

  • Christina from Innovation Place

    Specialty: Commercial

    October 2014

    Some bumps along the way but in general meets my needs

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    From my understanding, the company has regrouped the programmers to physically work closer together, which is resulting in greater improvements to the software functionality.

    Cons

    Some of the software can be glitchy and difficult to navigate through.

  • Adrienne from TIER REIT

    Specialty: Commercial

    October 2014

    MRI user since 1999

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I find the software intuative and easy to use.

    Cons

    I struggle anytime I discover a problem. Customer service often returns "We can't recreate the problem" despite my ability to recreate it a lot. I've also found the web product to be basically unusable for our organization at this time, due to the extensive number of known IRs.

  • Roy from Benaroya Capital Company

    Specialty: Commercial

    October 2014

    MRI CM worth the time & effort

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    MRI has been great to work with and fairly responsive to problems. Once setup is done, the process is fairly quick and easy to use.

    Cons

    My main concern has been communication. As we first started to implement the product, there was not sufficient communication. However, it improved as we continued the process.

  • Mike from Capital Hill Program

    Specialty: Commercial

    October 2014

    Love MRI Product

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It's a great product with great customer support.

    Cons

    The price is kind of high, especially if you have many users. But I think the competitors offer about same price, if not higher. Overall, the package price is reasonable.

  • Janie from Brentwood Capital Management, Inc.

    Specialty: Commercial

    October 2014

    Must have software for real estate management companies

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like how great it works for real estate management and the additional services/products available to make managing tenants easier.

    Cons

    It is sometimes difficult to navigate. It could use a bit of a face lift.

  • Karen from Steiner + Associates

    Specialty: Retail

    October 2014

    Karen Blake loves MRI!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I love the fact that MRI cares about how each of their clients use their software and are continuously working on making changes to keep up with our ever changing needs. But above that, they know my needs are always changing (sometimes daily) and they couldn't possibly keep up with that, so they provide tools that allow me to make changes myself. I am extremely impressed with the latest module we implemented (Budget & Forecasting), and I can't wait to get my hands on Version X. In my opinion, MRI is on a great path, and I am so excited to be a part of it.

    Cons

    The fact that I have to pay for it is the only thing I can think of.

  • Terri from Tier Reit

    Specialty: Commercial

    October 2014

    MRI 4.5.0 Review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I am very happy with this release 4.5.0 and have not had any major issues. I would recommend this to anyone who is dealing with commercial real estate. I would not recommend the web product at this time due to the accounting issues.

    Cons

    The web version is not accounting friendly. We accountants have continued to use the Windows version instead of Web, but our field is using Web. I can't wait for these issues to get corrected!

  • Amy from Rowley Properties, Inc.

    Specialty: Commercial

    October 2014

    MRI CM software

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The additional modules available add a lot of value to the product (i.e. Executive Dash, Leaseflow, Tenant Connect,etc.).

    Cons

    I dislike the older UI and too many clicks are required to get to the screen you need. It has poor design function in the interface altogether.

  • Ingrid from Tanger Outlets

    Specialty: Commercial

    October 2014

    MRI for Retail Real Estate Management

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    MRI is the best software for handling the very unique management of retail real estate. They integrate with a ton of partners and provide an API toolkit to make sure we can handle whatever requirements arise. They also have a great user community.

    Cons

    They have been a little slow to integrate all the components together.

  • Christopher from Ciminelli Real Estate Services of Florida, LLC

    Specialty: Commercial

    October 2014

    MRI meets our company's needs

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Both the Windows and web versions of the program are easy to navigate. The report formats are easy to read and are easy to find.

    Cons

    The dashboards are limited, and the graphs displayed on the web do not print directly. They have to be copied and pasted.

  • Kevin from Kamehameha Schools

    Specialty: Commercial

    October 2014

    MRI 4.1 review by an App Engineer

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The product is extremely flexible for easy customizations. The vendor has very knowledgeable support personnel that work hard to find answers that aren't readily available.

    Cons

    The Windows product is clunky and throws vague errors.

Do you use MRI Commercial Management?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 688-1783