MRI Software

RATING:

4.3

(81)

About MRI Software

MRI Software provides several real estate applications to help real estate owners, investors, and occupiers manage accounting, investment modeling, property, and analytics operations. It includes Platform X, which allows businesses to secure property data in a centralized repository using a single sign-on (SSO). Features of MRI Software are real estate lifecycle management, financial accounting, commercial leasing, retail management, client management, a tenant portal and more. It offers an investment management module, which lets users manage portfolio performance using graphical dashboards. Additionally, it provides MRI FM, which enables professionals to schedule maintenance work orders, handle communications with contractors, track assets and more. Administrators...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

MRI Software Pricing

Contact MRI Software directly for pricing information.

Starting price: 

$5,000.00 

Free trial: 

Not Available

Free version: 

Not Available

MRI Software contact information
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MRI Software Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for MRI Software

1 - 5 of 81 Reviews

Gregory

Government Administration, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Happy Software is great.

Housing Pro is very helpful for managing our housing program.

PROS

All the reports that are generated by the software are top notch.

CONS

Sometimes it fails when sending files to the HUD/PIC website. But other than that no problems.

Reason for choosing MRI Software

I honestly didn't choose this software at first, someone else did and I kept it on. But I haven't changed it since, so that's says something about it.

Vendor Response

Thank you for your fantastic review, Gregory! Your kind words mean so much to us! We are thrilled to hear your experience with our reporting capabilities has been top notch and we look forward to many more years together.

Replied June 2020

Cheryl

Real Estate, 201-500 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Great Product! Great Customer Service!

This takes care of answering service for all my multi-site communities, plus texting and/or email blasts to residents is a great plus, the package app is a wonderful tool although we've stopped taking packages temporarily due to COVID-19, we will start using it again once this is over.

PROS

I've had CallMax/MRI on my multi site properties for years, I love the option of texting and emailing blasts to residents and pricing is very reasonable. I like the automated answering service too. Customer Service is great, any issues either I or my managers have had is always handled quickly.

CONS

Can't think of anything I dislike about it.

Reasons for switching to MRI Software

Call Insights did not have texting, or emailing so we used IRIO in addition to Call Insights and then CallMax came along with having both at a lesser rate which saved us money to boot!

Vendor Response

Thank you so much for your excellent review, Cheryl! We are ecstatic to hear you love our Callmax product and are able to use all of its functionality to its full potential! We look forward to many more years together!

Replied June 2020

User Profile

Terry

Verified reviewer

Staffing and Recruiting, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed June 2020

OK system

Gave us an opportunity to digitize our system, slowly

PROS

Since we were a franchise we had to use the MRI software. Job Order input and activity tracking Calendar

CONS

Difficult for staff to become proficient in Ultimately database was very difficult to integrate into another system

Reason for choosing MRI Software

Didn't have an option to select a different option

Vendor Response

Hello Terry, Thank you for taking the time to leave a review. We are saddened to hear your experience was anything other than ideal. . Because I cannot find you in our system, we invite you to connect with your account manager directly so we can remediate this!

Replied June 2020

Rhiannon

Real Estate, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Change is scary - but sometimes you just have to leap!

Over the course of 12 years and major changes on the MRI side - things haven't always been sunshine and rainbows but I have to say that MRI listens to its clients. They don't always get things right in the beginning but they have always taken our feedback and used it to evolve their offerings. We have worked with a number of other 'industry-leading' software companies and have never had the kind of interactive experience we have had at MRI.

PROS

We migrated from DOS based proprietary software in 2008 to a combined MRI/BostonPost platform. Change is scary and difficult but our experience during implementation was amazing. The implementation team walked us through each area to make sure our end result was exactly as we wanted it!

CONS

Growing pains have been the only real negative issue - but that is expected when you have been with a company that is constantly evolving for 12 years! MRI has a laser-like focus on constantly bringing the software to the next level, but we aren't always ready to level-up so we can see the new tools available but aren't quite able to use them yet - and that is really a reflection of our company, not MRI.

Reason for choosing MRI Software

We loved the ease of use right out of the box - the software had a very intuitive user experience for our staff but was dynamic enough to give us next level reporting capability for our clients.

Reasons for switching to MRI Software

We needed more functionality and found that with the evolution of SaaS environments we could get truly dynamic software for less than the cost to develop and maintain something else.

Vendor Response

Thank you for the extraordinary review, Rhiannon! We appreciate your partnership and honest feedback. As you mentioned in your review, we are constantly trying to improve based on our clients needs and we are ecstatic to know you've seen it first hand. We will continue to be here for you and your team and look forward to the journey together!

Replied June 2020

Bob

Verified reviewer

Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed August 2020

No customer service since ownership changes and a complete lack of understanding during lockdown

When they changed to MRI they changed the way they accepted payments. However they omitted to tell me that 1. They had been bought over by this company from America. 2. They had cancelled the quarterly direct debit and then sent a huge bill. 3. Refused to pause their system during lockdown despite the fact that we were not allowed to write new business. 4. When I asked them for proof that they had informed me of the new payment procedure refused to supply me with any proof whatsoever and claimed " There were press releases informing everyone we had been bought over" To date I have a site I have paid for which is written in a medium that most people can't convert and the site I have paid for is totally unusable. I have requested a Subject Access Report which they have totally ignored and are the most rude, arrogant and unhelpful company I have ever had the misfortune to deal with.

PROS

It was a good package and the site I paid for to built was excellent as was their help but this is when they were Thesaurus when they were bought over by MRI this all changed unfortunately!

CONS

Liked most of it and the team Thesaurus BEFORE THEY WERE BOUGHT OVER were most helpful