--- title: "MRI Property Management Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of MRI Property Management. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if MRI Property Management is a good fit for you!" source_url: "https://www.softwareadvice.com/property/mri-software-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Lease Accounting Software](https://www.softwareadvice.com/property/lease-accounting-comparison/) / [MRI Property Management](https://www.softwareadvice.com/property/mri-software-profile/) / MRI Property Management Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/mri-software-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/mri-software-profile/alternatives/) # MRI Property Management User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 108 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.2/5 - Value for money: 3.9/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 50 reviews (46%) - 4 stars: 47 reviews (44%) - 3 stars: 8 reviews (7%) - 2 stars: 0 reviews (0%) - 1 star: 3 reviews (3%) ### Most mentioned pros - we use it in South Africa and Botswana, i have access to all our properties and i do not have to wait for a property manager to get back to me, i can access it myself. - Key data, like property details, financials, and performance metrics, is clearly organized and accessible, helping users make informed decisions without wasting time searching through menus or reports. - The team have helped teach me how to customise to specific business needs, from wordlink statements to custom fields. ### Most mentioned cons - In addition, MRI Property Tree can experience occasional system lag and slower performance during peak usage periods, which can affect productivity in a busy office environment. - Sometimes (could this issue be my wifi network) but sometimes I will need to restart the system in order to get a report, and then after I restart (depending on the amount of times I tried to generate the report) i will have so many reports generated. - We have found that work orders are not consistently sent through to trades, occurring approximately 50% of the time, which has impacted workflow efficiency and has led us to consider discontinuing the program. ## MRI Property Management customer reviews Showing reviews 1-25 of 108 (page 1). ### New Feature Offers Call Transcripts! - Overall rating: 4/5 - Reviewer: Angela O. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. While I do think the MRI software is great overall for its ease of use, price point and range of modifications, the constant changing of the home screen or log in is frustrating. I do love the replies you can send automatically like "I'm on the way" as well as not having to turn on and off a service recording. I like the text notifications as well. Overall, I would recommend MRI. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that you can now get a transcript of the messages and page outs that are recorded. Some people are hard to understand and the transcript really helps. #### Cons The log in keeps changing screens. You will have a tab bookmarked but get notices about the platform or log in screen changing but don't know why. --- ### Flexible and Reliable Property Management Software - Overall rating: 5/5 - Reviewer: Daniel L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we continue to have positive experiences with MRI Qube PM. It handles the day-to-day side of property management really well, especially for finances, tenant management, and reporting. Once you get familiar with the system and its quirks, it becomes a very useful tool and saves a lot of manual work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We really like how easy MRI Qube is to use day to day once everything is set up properly. It becomes the centre of operations for managing properties, service charges, tenants, reporting, and general admin. The flexibility with report wizard and custom fields is a big plus, and the system handles large amounts of data well without needing loads of separate spreadsheets and workarounds. #### Cons Some parts of the interface can feel a bit dated although they are improving, I imagine the scope of modernising a lot of systems whilst keeping up with modern requirements can be difficult. --- ### MRI: Where would we be without it? - Overall rating: 5/5 - Reviewer: Haley W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love using this daily. It keeps our property organized and allows our business to run smoothly. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros This software allows us to track prospects/residents at our property, run reports, keep records easily, and keep up with work orders all in one! #### Cons Sometimes, MRI can freeze or lag, like any software. It corrects itself and then works fine. It also takes some time to learn; however, it’s not complicate and you catch onto it quickly. --- ### MRI PMX Specifically: a terrible system- you regress 20+ years working with it - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered MRI PMX makes the user feel like they have regressed 20+ years. A simple task on other systems, is laborious and takes multiple steps on PMX to accomplish the same thing that would only take one quick simple step on other property management systems. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros My review relates specifically to MRI PMX: I cannot think of anything positive to say about PMX system when compared to others I have worked on in the past. #### Cons MRI PMX is a terrible system. I cannot think of anything positive to say about it. #### Reasons for switching to MRI Property Management I had not choice, the Company switched from MRI MDA to MRI PMX #### Vendor response Thank you for your review. We are very sorry to hear that the software is not currently meeting your expectations and would very much like to arrange for a senior manager to reach out and discuss your concerns in further detail. Unfortunately, without your company name we are unable to identify you to be able to assist further. Please can you email mda.support@mrisoftware.com with your details and we will arrange immediate follow up. Thank you. Replied January 2025 --- ### MRI the best property management software - Overall rating: 5/5 - Reviewer: Yvonne K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience is great! I love that they have a help section where I can get answers and their support is wonderful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like that MRI Property Management is very user-friendly and easy to navigate between each module. It's able to import entries to the general ledger without needing manual entries, which is a big plus. The system keeps track of resident information and work orders effectively, making it a solid choice for my needs. Additionally, the initial setup was very easy for my team. #### Cons I can't think of anything I dislike about MRI. Reports are easy to run and support team is great!!! #### Vendor response Thank you so much Yvonne for the fantastic review and for taking the time to share your experience. We are delighted to hear that MRI Property Management has helped streamline day-to-day processes for your team, from GL imports to reporting and work order management and that your overall experience with our team has been so positive. We truly value your partnership and your Account Manager is always available should you need any assistance. Replied May 2026 --- ### MRI Qube review - Overall rating: 5/5 - Reviewer: Siobhan B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A positive experience all round. we are well supported by our account manager, the online support is fantastic. also professional services and additional training is easy to access #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The pricing structure is clear and it is fantastic that online and telephone support is included. when you first implement you are supported with set up, so it 'flattens' the learning curve. The management of data is straightforward, both on records and filing documents #### Cons There is no search within the document areas, that is really the only issue that we have. You have to search through all the documents. --- ### Excellent! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good, regular communication, I personally have at tentative contacts that are excellent to work with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The usability across all departments. Meaning seamless integration between teams and uniformed reporting. #### Cons Difficulty in getting the right level of support, particularly at times of urgency. Excessive cost of consultancy beyond what is considered support work. --- ### MRI Review - Overall rating: 5/5 - Reviewer: Iqbal I. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good! Cloud version is easy to use and user friendly but the leasing needs some improvements. But overall easy to use and the reason for having this software for decades in our daily operations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The different modules to complete the tasks. The cloud version reports are easy to extract and feature to see previous reports in the communication center. #### Cons A little more steps for setting up leases. Citrix setup of leases/building setup is more manageable than the Cloud version. --- ### MRI Product - Overall rating: 5/5 - Reviewer: Mark B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I enjoy using the product and also like the flexibility of having all the additional bolt on. I'm excited to see where AI takes the product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The system is easy to navigate around and very straight forward to use, I enjoy using the PM module and the PL module #### Cons Resolving historic issues that have not been easy to resolve, that has been a challenge for us with the product --- ### Detailed Financials - Overall rating: 3/5 - Reviewer: Helena R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered For the needs of the company at the time, it was a great solution. However as we evolved, we realized we needed something to help us grow with the times. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros MRI was a bit more financial intense than other softwares we use. We had a basic version of MRI and the ability to control exactly where money went was nice but took more time than needed. #### Cons Everything was a process. There were so many steps to every thing. It took more time to accomplish some tasks than was truly necessary. --- ### Works well and a easy to learn product but Limited QOL features - Overall rating: 4/5 - Reviewer: Yan Ke Z. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It get;s the job done, the team is familiar with the product, have terrrible intergrations to zapier to allow any forms of automation, layers of pay wall behind other features, support is good and does answer quickly via chat box. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros UI, ease of useage, cloud based storage, able to be accessed by mobile, easy end of month and payment to creditors and landlords #### Cons Very strick and rigid system that has other features locked behind a paywall. Very limited online/self service features for both agents and landlords/tenants. The landlord and tenant portal UI and information looks like it was designed back in 2005. The system does not allow zapier or webhooks so there are zero automation possible, but they do have intergrations with other australian companies, which means an API key is available just locked away. --- ### Overall an easy application to use day to day - Overall rating: 4/5 - Reviewer: Jenna W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the general running of the application is positive. It is easy to find what you are looking for, particularly with the find menu items. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - I like that it is easy to raise any issues that we may have. - I like that customer service get back to us in a timely manner so that our issues can be solved. - I like that I can do most of my day to day functions on MRI rather than using multiple applications. I therefore use MRI everyday in my work life #### Cons Sometimes MRI can be slow for a period of time and this often causes the system to crash. Also sometimes there is errors, in particular in Commercial Management invoices. --- ### MRI Software is okay for the amount you pay - Overall rating: 4/5 - Reviewer: Joe G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use. The platform is simple to navigate. #### Cons Depending on what you were looking to do, it took a few more clicks than needed to accomplish certain tasks. --- ### Change is scary - but sometimes you just have to leap! - Overall rating: 5/5 - Reviewer: Rhiannon D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Over the course of 12 years and major changes on the MRI side - things haven't always been sunshine and rainbows but I have to say that MRI listens to its clients. They don't always get things right in the beginning but they have always taken our feedback and used it to evolve their offerings. We have worked with a number of other 'industry-leading' software companies and have never had the kind of interactive experience we have had at MRI. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We migrated from DOS based proprietary software in 2008 to a combined MRI/BostonPost platform. Change is scary and difficult but our experience during implementation was amazing. The implementation team walked us through each area to make sure our end result was exactly as we wanted it! #### Cons Growing pains have been the only real negative issue - but that is expected when you have been with a company that is constantly evolving for 12 years! MRI has a laser-like focus on constantly bringing the software to the next level, but we aren't always ready to level-up so we can see the new tools available but aren't quite able to use them yet - and that is really a reflection of our company, not MRI. #### Reasons for choosing MRI Property Management We loved the ease of use right out of the box - the software had a very intuitive user experience for our staff but was dynamic enough to give us next level reporting capability for our clients. #### Reasons for switching to MRI Property Management We needed more functionality and found that with the evolution of SaaS environments we could get truly dynamic software for less than the cost to develop and maintain something else. #### Vendor response Thank you for the extraordinary review, Rhiannon! We appreciate your partnership and honest feedback. As you mentioned in your review, we are constantly trying to improve based on our clients needs and we are ecstatic to know you've seen it first hand. We will continue to be here for you and your team and look forward to the journey together! Replied June 2020 --- ### MRI Software - Overall rating: 4/5 - Reviewer: Danielle M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered It's been great! #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros That it is compatible with other systems. #### Cons The system does run slow sometime (we have a lot of users/communities) --- ### MRI Software - for asset management services - Overall rating: 4/5 - Reviewer: Brian D. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our experience with MRI Software was, at first, touch and go. There were changes in staff and changes in client managers. Once we achieved consistency on the back-end, our experience has been much more beneficial. Our asset management needs have been met by the various pages that can be built out, all of the reports that we can generate with different fields, and the functions that we are able to use with ease on a daily basis. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like the most about the software is that you can add as many functions as you want, and have that functionality specifically tailored to your business needs. #### Cons What I (and my team) like the least about this software is how it seems that some of the bugs or fixes that we need completed ASAP take much longer than they should. If there is just one bug that is causing a problem in our reports, we have to submit a ticket which then gets put into a developer queue. Sometimes it can take a couple weeks for what seems like it should be an easy fix. --- ### MRI Works Great - Overall rating: 5/5 - Reviewer: Ryan K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to calculate CAM's track leases and apply collections #### Cons Tables make some corrections or adjustments cumbersome --- ### No customer service since ownership changes and a complete lack of understanding during lockdown - Overall rating: 5/5 - Reviewer: Bob M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered When they changed to MRI they changed the way they accepted payments. However they omitted to tell me that 1. They had been bought over by this company from America. 2. They had cancelled the quarterly direct debit and then sent a huge bill. 3. Refused to pause their system during lockdown despite the fact that we were not allowed to write new business. 4. When I asked them for proof that they had informed me of the new payment procedure refused to supply me with any proof whatsoever and claimed " There were press releases informing everyone we had been bought over" To date I have a site I have paid for which is written in a medium that most people can't convert and the site I have paid for is totally unusable. I have requested a Subject Access Report which they have totally ignored and are the most rude, arrogant and unhelpful company I have ever had the misfortune to deal with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It was a good package and the site I paid for to built was excellent as was their help but this is when they were Thesaurus when they were bought over by MRI this all changed unfortunately! #### Cons Liked most of it and the team Thesaurus BEFORE THEY WERE BOUGHT OVER were most helpful --- ### Great for helpdesk - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a very good software for helpdesk use, could do a bit on an improvement on the vision reporting. It could improve the delay on receiving work orders on mobiles. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use, you don't need to open multiple windows as all info and tabs are accessible. Easy to export to excel. Arranging columns and search option. #### Cons The mobile service is really slow, main system crashes every now and then and does run slow. --- ### Been using MRI for almost 10 years - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Able to run reports with ease; Is user-friendly. Support is always available. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Ease of setting up resident files; accessibility of reports and ease of running reports. Ease of processing statement of deposits; works well and integrates well with other software products. #### Cons Works slowly and program often freezes. --- ### Intuitive and easy to use and manage. - Overall rating: 4/5 - Reviewer: Annette R. - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This product is easy to navigate through for end users. There is a wide variety of App add-ons available to expand based on your needs, with many that integrate seamlessly. Above all else, the Customer support is OUTSTANDING!! There is always a pleasant, knowledgeable voice on the other end to assist you in a timely manner. MRI is always working on incidents within the system and releasing CMU's. #### Cons As an Administrator, I would like to have more access in the training portal to administer users and see some improvements made to the Training modules. In regards to the courses themselves, the videos need to be edited in order for them to register as being completed properly and it would be beneficial to have the next courses start automatically. Users are confused when trying to navigate through courses and the site in general. --- ### MRI makes billing for rental applications easy! - Overall rating: 5/5 - Reviewer: Ally I. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience with this product! No issues or glitching. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros MRI simplifies the tracking and payment of applications without our company. #### Cons Invoicing and customer service can sometimes be slow. --- ### MRI Software - Overall rating: 3/5 - Reviewer: Michelle S. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Offers a lot of tools that we need for our daily accounting. #### Cons Constant bugs, updates, only select support staff seems to know what they're doing when we have to call in. #### Vendor response Hi Michelle, I'm glad that you've been able to use our tools for some of your daily accounting tasks! I am sorry to hear that you've had a less than stellar experience with our support. One of our core values is "Strive to Amaze" and I hate to hear that we haven't met that expectation for you. Could you please shoot me a quick note with your email address and phone number? I want to make sure all of your issues are resolved. I can be reached at matt.harrell@mrisoftware.com. Best, Matt Harrell Marketing Manager MRI Software Replied March 2019 --- ### Pros and Cons of MRI - Overall rating: 5/5 - Reviewer: Denise O. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using MRI for 15+ years. I find it to be very dependable and is growing with the industry #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros MRI software is user friendly. It oesn't have a lot of bells and whistles but the basics work. Other products that have all the bells and whistles fail with the basics. #### Cons Report design is difficult, tutorials are not helpful. MRI support is very slow to respond and could take weeks or longer for a resolution. #### Vendor response Hello Denise, thank you so much for your review. We are glad to hear you enjoy our user-friendly platform. We appreciate your feedback regarding support and tutorials. We will be in contact with you and the team to remediate this. Replied June 2020 --- ### Great Software, Easy to Learn - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros MRI web is pretty est to use. There a minimal steps compared to MRI windows. User interface looks really nice and is pretty self explanatory. #### Cons When something goes wrong (latency, reports not updating correctly, etc.) it can take some time for MRI to fix it on the back end. It's also quite difficult to communicate with their customer support team. I feel like they all have 80% knowledge of the software and often you "figure it out together". ## More reviews [Next reviews](https://www.softwareadvice.com/property/mri-software-profile/reviews/?page=2) --- MRI Property Management Reviews, Pros and Cons - 2026 Software Advice