User Friendly & Easy Interface. It covers entire areas to input data

Page change can be a little more quick and speedy

The overall experience has been great. I have already recommended the software to a few of my collogues in the industry.

Ease of Use, deployment and customer Support.

Needs to more Industry related functions like CMMS, Shop software for curio shops with inventory.

We recently took over an Independent Hotel that used MyCloud. I enter every situation with an open mind, trying to find the good in just about everything. I simply can NOT say anything good about this system. I only gave each area a 1 star review because I had to. There's NO stars for this in my book! As we all know customer support for ANY Property Management System is essential!!!! MyCloud provides you with a chat window option ONLY! Which sounds wonderful except, we've waited 48 hours in some instances to receive a response. This simply doesn't work when you're trying to run a hotel, check a guest in and encounter a problem. How anyone could operate a functioning hotel like this is beyond me! My next major issue is the fact that they have NO training manuals, no "how to" manuals and continuously point you to "on-line videos". They have sent an "FAQ" which again tells you nothing about loading rates, changing user's authority etc. It's fine for how to check someone in or check someone out but anything more than that and you are sent to Youtube to search for a video which does NOT pop up when you search for "My Cloud Rate Loading" or any variation of that. There are SO many other, better systems out there in the same price point or slightly higher. Keep in mind, you get what you pay for!! If you want something that's cheap, with no frills and terrible support, this is a GREAT system. If you're looking for a PMS that is user friendly, has support that will help you when you need it then you will certainly have to look for another PMS.

mycloud is a powerful computer software and It has almost all required features a hotel business require to manage and operate efficiently.

mycloud’s standout feature is it’s easy-to-use intuitive design, Reservations are quick with just few clicks and basic information. Its calendar gives us the clear picture of our property along with availability. Checking occupancy, Revenue with one click is an excellent pocket note for us. This software requires no training as it is easy to learn with few basic knowledge in a PMS. Their support is very helpful in case any problem.

Mobile application would have given them a added advantage.

Experience is good but interaction with customer support is not very good

User friendly and cloud based software

Not very Customer friendly . Every query requires a ticket to be raised and resolution comes after few hours but that is critical during hotel operations

My Cloud PMS system offers a range of powerful tools and features, it may not be the best fit for every hotel.

My Cloud PMS is its cloud-based platform. This allows hotel staff to access the system from any device with an internet connection, making it easy to manage reservations, room assignments, and other tasks on the go. The system is also highly customizable, with a range of options for configuring room rates, setting up automated alerts, and more. My Cloud PMS offers a number of powerful tools for managing hotel operations. These include a real-time reservation management system, which allows staff to quickly view and update room availability, as well as tools for managing housekeeping, billing, and other key aspects of hotel management. The system offers a range of customizable reports that provide valuable insights into hotel performance, occupancy rates, revenue, and more. This data can be used to inform strategic decision-making and improve overall hotel operations. My Cloud PMS is a reliable and user-friendly option for hotel managers looking to optimize their operations. With its cloud-based platform, customizable features, and robust reporting capabilities, the system is well-suited to the needs of modern hotels.

Should be improvised in the UI and Multilingual supports.

First and foremost the customer service is awesome. they are all so nice and very helpful. they strive hard to answer the questions in a timely manner. sometimes there is a whole team working on my issue so its done faster. The program itself is simple and really easy to understand (once you have done it a couple times). It has saved me loads of time as i am able to load items all at once instead of one at a time. Its very fast and syncs within seconds for real time availability. The emails sent by the channel manager are spot on and very quickly sent from actual booking time to email transmission. this helps in keeping my real time availability up to date. I manage/maintain 8 properties on this channel manager and its a breeze. Admin is a piece of cake as well, i also love that you can add as many users as you want, customize their capabilities and send notifications to as many emails as you want as well. All in all the program is wonderful and so affordable. Its perfect for a big corporation or the smallest of properties. A++ in my book.

Ease of use, clean and simple.

could use more features like closed to arrival or departure and cut off days.

its very much hassle-free​, and easy to use.

the fact that its internet-based and I can access mycloud from my home as well​

the fact that we don't​ get the break up for the BB revenue. for now, we only the total of the whole month. and we don't get dummy bookings for the NO SHOW.

Features of the softwares are good , Report can be customized based on user requirement

Lost and found module need to be made better But overall everything is good

Structuring the operations Eliminating manual errors Online access from multiple locations

The software is robust. It usually has more features than you can use. Almost everything I have wanted was already incorporated. Rate for the product is very reasonable. Sales and Training personnel are most accommodating and co-ordial.

Having too many features sometimes clutters up the interface. Customization is not too easy and is often not accomplished. Lack of of face to face interaction reduces the confidence level initially. Lack of face to face interaction also makes request for changes/customization a lot more difficult.

Reports which are directly convertible in Excel.

As this is cloud based software we can use it from anywhere.

THE SOFTWARE TO A NEW USER IS SLIGHTLY COMPLICATING IF YOU GO INTO DETAILS OF THE SOFTWARE. BUT FOR BASIC DETAILS IT IS EASY TO CATCH UP WITH SOME PRACTISE. THE CUSTOMER SUPPORT IS AMAZING.

NO DISLIKES AS SUCH. YOU NEED TO PLAY WITH THE SOFTWARE TO KNOW HOW TO USE IT. MOREOVER THE CUSTOMER SUPPORT IS VERY PATIENT AND ALWAYS AVAILABLE ON CALL TO HELP SOLVE EVEN THE MINOR ISSUES.

Before using mycloud software, we were struggling to manage reservations and keeping track of availability, rates and guest information etc. However, with mycloud PMS, all of this information is easily accessible and organised in one place, saving us time and reducing the risk of errors. In addition to the convenience of the platform, I have also been very impressed with the customer support team at mycloud. Whenever I have had questions or issues, they have been quick to respond and provide assistance. They have also been proactive in suggesting ways to optimise our use of the platform and increase my bookings.

Collaborations with external interfaces as an add-on are certainly useful, but given the international nature, they are sometimes need to find region specific partners for the best collabration.

I personally like the easy to use interface, Managing rates is very easy and it's synchronization with booking.com and agoda etc is seamless, and the support service is outstanding.

As I mentioned all matters were handled professionally, but I am sure that there is always room for improvement.

Only booking engine as of now

The service staff is helpful but nothing yet connected to channels etc I m still waiting for them to connect to use it properly

The complexity To much option to many work has to be done but suppose to reduce my manual work that's why I purchased

my experience is to make research to companies that assist most tourism business that help get more bookings for accommodation and other travel arregement

marketing ,branding, website development.

to least namakgale tourism inf centre & tour operator

mycloud is very complete whereby super intuitive to use - One product to cover (Front Office, Back office, E-distribution,, POS, Interfaces, Guest Services and Much more - We see new features being released constantly.

I can't think of any, but they always surprise me with new improvements and features in the systems and tools.

I am able to run my operations with great ease specially with the 24/7 support available desk

Features are upto date and the system is very easy to operate

I would like to customize few more reports as per my property specifications

I used to use another software on site and got a problem with server. So I am looking for a cloud basis software. My Cloud Hospitality answers my all requirements. Moreover, support team really listens and fulfills all questions and requirements. Their software is user friendly. Thanks

Great

Good Management , Having a good management

Nothing I am having a good experience using the software.

its very user-friendly

its very user-friendly and i like its very much

Mycloud is a one stop shop for hotels that are looking for 1. user friendly program 2. easy switch from existing platform 3. Fully integrated from PMS - CM from POS - HK to ENG. With an online chat feature, you always have someone who will respond; supported by a management team who ensures client satisfaction. Four stars because I believe there is always room to improve and being consistent is paramount. Try it to know it.

It is user-friendly and easy to navigate.

Asks for review in the first login. The videos quality can be more professional and clear.

easy to operate. hlpe me to forcast the business

We have been using this software for last 2 years and found it very easy to use and an integrated system that manage all hotel operations, channel management very smoothly.. Happy to choose Mycloud for it being stable, trouble free, and good customer support.