Octorate

RATING:

4.2

(31)

About Octorate

Octorate lets users connect the system to Google Hotel Ads, TripAdvisor, and Trivago. The software allows firms to manage online rankings to improve their visibility. The PMS includes a channel manager that lets users manage multiple distribution channels, including OTAs, metasearch engines, GDS/IDS portals, wholesalers, direct reservations, and more. Octorate helps hotels increase reservations and optimize advertising investments. It also suits properties of all sizes and types, from small apartments to large hotels. The platform uses artificial intelligence and machine learning for its revenue management system and predictive business intelligence feature. The PMS offers users a customizable dashboard to monitor property performance, and it also evaluates property r...

Octorate Pricing

No contractual obligations, advance payments or penalties.

Starting price: 

$30.00 per month

Free trial: 

Available

Free version: 

Available

Channel Manager | A platform to manage every online distribution channel – OTAs, GDS/IDSs, Metasearch, Wholesalers, Direct reservations and many more.

Octorate Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Octorate

1 - 5 of 31 Reviews

Sabri

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Best App ever to manage your B&B

I work with that app for about 9 years now. They’re flexible and always helpful when I needed some support. I had a look around and couldn’t find another party that offers the same services at a reasonable price.

PROS

It totally changed my life! Very easy to work with. Reliable and stable Very good back office and support Price/quality just perfect

CONS

Nothing There isn’t anything I dislike actually

Reason for choosing Octorate

Right pricing for a very good and stable tool. Team is reactive, flexible and gentle

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed May 2019

Lots to complain about

If I didn't need the Italian based features I would never have chosen them and if I could get the same features with a different company I would ditch them in a second. Unfortunately, they have a stereotypical Italian lack of customer service.

PROS

It's a sensible, logical, and visually efficient system that would be perfect if it actually worked as well as it ought to. As an Italian company they also provide support for reporting to the Italian authorities and electronic receipts and other features specific to this country, which is a huge time saver.

CONS

Well, lots of it doesn't work as it should and it's difficult to get help. Their documentation is often outdated, not translated, or simply doesn't work. The big issue, which has been stated here before, is that their support is terrible. I'll ask multiple questions that only get partially answered after days, and sometimes weeks - some questions have never been answered and I've simply given up asking. We also had connectivity issues at the start which lead to overbookings and price discrepancies. After almost 9 hours that we weren't responded to for this emergency we suspended our own listing on Hostelworld to contain the damage. They deny any responsibility saying that they jumped right on the problem (actually after 9 hours I jumped on it and it took them another week with us unable to receive any reservations). Despite the loss of revenue, the amount of time and aggravation and stress all the issues caused they would never think to even offer 1 cent of a discount as a way to show that our experience isn't normal. Unfortunately, this is typical customer service in Italy and culturally they just don't think anything is their responsibility. We have 2 or 3 channels that remain unconnected. We have a handful of unanswered questions and every few days another support issue. However, they are so slow to respond, and so incomplete with their responses, that you don't want to overload them with issues. So you basically just give up and accept it for what it is.

Reason for choosing Octorate

Italian ISTAT reporting, multiple property support, and police notification reports.

Fares

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed December 2023

excellent start thanks to the sales, terrible and frustrating reality thanks to the assistance

PROS

Easy initial setup, very well done graphics

CONS

In 2 years of use I have encountered an infinite number of problems, I fear it will be a long list. Really absent assistance, it is very difficult to contact them. I had to delay a €2000 quote for 9 hours for a technician to answer for a problem that needs 2 clicks to fix (unfortunately i'm not an expert). there is no phone number to call and therefore you will waste a lot of time with a bot. problems with the automatic connection with the police to communicate the names of the guests, so never trust any automatic synchronization, never ever. Octorate will respond: it's not our problem. by the way, if you don't understand something in the setup period, where the great sellers are online, you have to pay extra to get explanations

Vendor Response

Dear user, We regret to hear about your dissatisfaction and would like to clarify some points from your review. Firstly, it is important to emphasize that the figure of 2000€ you mentioned does not correspond to the rates practiced by Octorate. Our training offer includes a variable number of free setup calls depending on the size of your facilities, as well as numerous free materials such as webinars, video tutorials, and articles. Regarding assistance, we want to reassure you that support is included in your subscription and you can contact us at any time, 7 days a week. Your statement about the lack of a phone number is not correct; our number can be easily found online. Concerning the synchronization issues, we invite you to provide us with your ID to investigate your problems and resolve them as quickly as possible. Kind regards, The Octorate Team

Replied January 2024

Stefano

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Best Channel Manager Ever

Events calendar clearly visible Link to What's App Connection to fiscal recorder Link to billing and so on....

PROS

A simple, intuitive channel manager that has developed in a surprising way in recent years, maintaining advantageous prices on other similar products. Calendar function to mark events, spectacular Booking Engine and many functions to facilitate the view of the Hosts. Excellent relationship via email / phone with Customer Care where the same person who knows you and your problems always answers you. Excellent email / phone relationship for sales, always available. 100% recommended.

CONS

There is nothing to improve, the Channel is evolving daily. With each new implementation they warn you and have great video tutorials explaining the new feature!

Alessandro

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed February 2019

The best " vale x money" Channel manager

We have a very good Experience with Octorate. We are satisfied and we reccomend this software!

PROS

Vale x money. This Channel manager is actually one of the best "vale x money" software in hotellerie and touristic location. We have been using it for 9 years with success in our hotel. It includes also a simple but useful PMS x small hotels, B&B and apartments. Very easy to use. Supports a lot of OTAs.

CONS

The only weakness of this software, in its previous release, was, sometimes (happened few times in 8 years...) processing overload which caused slowness in updating rates and availability. But recently, with the new release, this problem disappeared.