As a Property Manager, I have encountered numerous individuals seeking accommodation for their emotional support animals. In recent years, there has been a notable increase in the number of people attempting to exploit ESA regulations by submitting counterfeit letters. Our Pet Policy has proven to be an invaluable resource in addressing this issue by conducting thorough and meticulous evaluations of ESA letters.

I have personally witnessed the dedication and integrity with which Our Pet Policy operates. They prioritize the well-being of individuals who genuinely require emotional support animals, as well as safeguard the rights of property owners by preventing the misuse of ESA privileges. Their commitment to maintaining the integrity of the ESA system is evident in the professionalism and thoroughness of their verification process.I wholeheartedly recommend Our Pet Policy to any organization seeking assistance in verifying ESA letters. Their expertise in distinguishing genuine ESA documentation from fraudulent ones is unparalleled, and they are steadfast in their commitment to upholding the highest standards of accuracy and reliability.

There are no Cons to Our Pet Policy. They go above and beyond to ensure ease of use for our employees and residents alike.

Our Pet Policy has taken the liability and headache out of screening pets and ESA. We love the ease of sending the animal/ESA applicants with the links to applicants. As the property manager, we can check the status of all applications and what they are missing. They include us on all communication with tenants so we know what is going on, as well they email us daily updates of pending applications. Their customer service is outstanding, emails are responded to almost immediately. Another great feature, is they give you a free trial to ensure the program will work for your company!

We have only been with OPP for a few months and so far no cons!

No pros. This company is an aggressive and unethical business

We are disappointed with the invasive and excessive verification process implemented by OurPetPolicy. While understanding the necessity of verifying legitimate ESAs, the approach taken by OurPetPolicy is unreasonably aggressive and lacks professional decorum. Recently, we provided a letter from my wife’s licensed mental health provider—a relationship that has been established for over two years. The letter clearly stated a prescription for two ESAs based on her specific mental health requirements. Although initial verification of this document is standard and acceptable, OurPetPolicy proceeded to request additional, redundant information. They issued another form demanding an explanation for the necessity of two ESAs and their distinct roles, despite this already being adequately addressed by a licensed professional. This repetitive inquiry into a sensitive and private health matter appears disrespectful to both the medical professional involved and the patient. It is also worth noting that there is no stipulation in HUD Guidelines or the Fair Housing Act that mandates such detailed scrutiny regarding the prescription of multiple ESAs. We find this level of interrogation both unnecessary and offensive, undermining the professional judgment of healthcare providers and the privacy of those with disabilities. OurPetPolicy’s process not only disrupts but also disrespects the therapeutic relationships and accommodations recognized under the law. OurPetPolicy then insists that these forms be completed within a mere 2 business days—a demand that is not only unrealistic but also shows a blatant disregard for the time constraints and priorities of medical professionals. This timeframe is impractical and does not align with standard medical practices, adding unnecessary stress and urgency to an already sensitive process. It is imperative that OurPetPolicy revises its verification process to align with ethical standards and respect for individuals’ privacy and medical needs.