Palace is a cloud-based property management solution that caters to residential property managers and management organizations. Key features include accounting, tenant and lease tracking, maintenance management and more.

Palace helps property managers to keep track of different types of properties, overdue tasks and tenancies via a central dashboard. Users can view reminders, charges, invoices and incoming mail.The dashboard also gives them access to lists of owners with associated contact information and balances. The solution can generate reports based on agents or groups, presented in a graphical format with month-by-month comparisons.

Additionally, Palace features role-based access permissions, key tracking and mobile applications for iOS and Android devices that help users to remotely manage operations and routines. Services are offered on a monthly subscription basis that includes support via phone, email, product videos and through an online helpdesk.



6 Reviews of Palace

Overall rating

4.5 / 5 stars

Showing 1 - 6 of 6 reviews

January 2018

Margo from Manage My House

Company Size: 1 employee

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Palace support is 100%

Pros

Fabulous property management software.No need to buy add ons for inspections as all included. Value for money

Cons

It would be great if you could do short term holiday rentals also.
Saturday morning support would be good.

October 2017

Tara from Ian Simpson & Co Property Management

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

5 of 5

October 2017

Have had both really good and bad experiences so far

We are happy enough to stick it out at this stage

Pros

Very comprehensive features and very good customization. It is almost suprisingly simple to process some transactions. Trust accounting procedures good.

Cons

Reports can be confusing at times, the support is based in New Zealand which is challenging with time zones at times.

June 2017

Tony from T And T Property Management

Company Size: 1 employee


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

June 2017

Fantastic software and easy to use

Pros

Very easy to use and as the owner of the company it does everything i need it to right from doing an inspection to the financial side.

Cons

To start off with was all a bit mind blowing on what it could offer and without the right support there from early on was wondering if i would ever figure out how to use it.

May 2017

Harrison from Tommy's Property Management

Company Size: 2-10 employees


Ease-of-use

5 of 5

Functionality

3 of 5

May 2017

Great for small proeprty managmeent agencies

Pros

Easy to use, simple interface. integrates well with API's form other software providers and allows for simple trust account management

Cons

Missing some big corporate features. and the cloud based variant still has some bugs in it that need ironing out.

March 2016

David from John Crocker and Associates

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2016

Always innovating and great customer service

This is a very user friendly software which is cloud based and will hopefully soon integrate with accounting software such as Xero. Their support systems are excellent and they are constantly making improvements to the software. Only drawback is that it is not tailored to commercial, only residential. However, If you have a portfolio of purely residential then look no further.

June 2015

Tiffany from Managed Limited

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

June 2015

Always 5 out of 5

I have used Palace for about 5 years now, in various companies. When starting my own property management company there was only one software company I considered and they were the biggest cheerleaders. I find the Palace team to be helpful, willing and always polite. No question is too small and they are only too willing to put you on the right track. It really makes a difference - they get what we do & how important it is!