About Palace

Palace is a cloud-based property management solution that caters to residential property managers and management organizations. Key features include accounting, tenant and lease tracking, maintenance management and more. Palace helps property managers to keep track of different types of properties, overdue tasks and tenancies via a central dashboard. Users can view reminders, charges, invoices and incoming mail.The dashboard also gives them access to lists of owners with associated contact information and balances. The solution can generate reports based on agents or groups, presented in a graphical format with month-by-month comparisons. Additionally, Palace features role-based access permissions, key tracking and mobile applications for iOS and Android devic...

Palace Pricing

$1.75 per property per month, with a $200 minimum monthly spend.

Starting price: 

$200.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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Palace User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 39 reviews

Michelle

Company size: 2-10 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2021

The way forward with Property Management is Palace

Really good. Great support centre when emailing. Could do with more training and prefer in person training over webinar.

Pros

The banking side of it is so easy and referring back to things to check has been very straight forward and easily assessible. We also like that fact that you can open another tab to work in another area, always useful when needing to double check something and not have to leave the current tab.

Cons

the feature missing is rent due to vacate doesn't show up when you entering the banking. But later on it will say the tenant is overpaid.

Reasons for choosing Palace

Because our Manurewa branch had Palace Live. Our Pukekohe office were advised to go with Palace Liquid and think it is great. I have used both Live and Liquid but used to Liquid now.

Reasons for switching to Palace

Our Manurewa branch were using Console but the system crashed and they transferred over to Palace Live. In our Pukekohe branch we used Real NZ but because Manurewa had Palace Live, we found that Palace had more features and intergration with other systems and ahead of the others. However, we decided to go with Palace Liquid 2 years ago when it was first introduced. Also word of mouth. Most Agencies in our area are using Palace.

Response from Realbase Software

Thanks so much for the review, Michelle. We do have an online voting section in case there are others that have voted for similar items. We do offer onsite training and online. Most onsite trainings was postponed due to the various Alert Levels. If you would like more information regarding onsite training you can visit our website for more information.

Replied March 2021

Anita

Company size: 1 employee

Industry: Real Estate

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2021

Shifted with ease from Live to Liquid

Currently I'm changing my business name and I have found them very communicative on getting this organised. My experience with Palace since I started 2013 till now has always been excellent, I can't fault them on the efficiency of speed on their support team , they are really patient and don't leave until they are sure you understand everything . I changed to liquid 24 th February 2021 and love it.

Pros

The dashboard is great everything right there at your finger tips. The inspection app is way more quicker now than having to scroll for the room, you just click on the picture for the room and go from there its a breeze . You can just navigate and process everything faster with Live. I'm positive there's way more I can learn , but I'm happy with the system

Cons

The shift from Live to Liquid was great, I had no issues as far as my information transferring went. Just a glitch with the integration information coming in from others. I probably don't like the invoicing side as much as live , with live you could upload them in the work orders and hit process and then just generate payment, via liquid its a little more technical , I believe practise makes perfect.

Reasons for choosing Palace

When I was looking at all the companies back in 2013, as much as there were a lot of cheaper products out there , with Palace there was no hidden secret charges , they were straight up with all charges , they were most informative even though there was no guarantee I was going to use Palace, they care about what their customers think and pay attention when there's an issue and try to get it addressed as soon as possible.

Jenny

Company size: 11-50 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

February 2019

Palace Review

Palace is usually really good. They just have alot of glitches that need to be sorted out in Palace Liquid as at the moment its very frustrating for everyone.

Pros

Loved Live. But then we swapped to Liquid. When working correctly it is easy to use & usually does exactly what I want it to do. If the glitches could get ironed out quickly I would love it.

Cons

Feel quite frustrated with Palace Liquid. Things dont work when they should work. Lots of little glitches in it. Cannot export to excell in liquid. PMs cannot view things they want to view & should be able to view, but to give them access means they have access to a whole lot of other things that we dont want them to have access to. When processing an invoice you cannot attach the invoice then check to ensure you have attached the right one. You have to precheck first then attach. Just takes a bit longer. When you save the invoice it doesnt pull the amount forward so it still looks like it is still a work order. But once you select it & process, then it pulls it all forward as normal. When going to history to view or reverse a transaction & hide it, you have to keep going back in & refreshing it to get back to where you want to be. When you check a key back in, it sometimes still sends out a reminder to the person to bring it back. When I load a property on the last day of the month it should come up when I put the won dates in for the month - as in 01/01/19 to 31/01/19, it should bring the property up. But sometimes it doesnt you have to put 01/01/19 to 01/02/19. When you change a reason you have lost a property, it reverts back to Personal Referral. Even if you just want to change the comments on an inactive property it still changes the reason back to Personal Referral. This makes the Lost Report wrong for out HO reports & we have to lodge a help request.

Response from Realbase Software

Hi Jenny - thanks for you post. We are working quickly through some of the issues you've raised.

Replied March 2019

Adele

Company size: 2-10 employees

Industry: Management Consulting

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2021

The Pleasure of Palace

Palace has made the business a lot more streamlined and efficient, which is what we were hoping to achieve.

Pros

It hasn't been the easiest of jobs to transition our last software into Palace, however, the support team has been absolutely amazing in helping when we hit any difficulties. The programme seems to be working very well but we are still in the early stages of learning all there is to know. As previously stated, we can not stress how wonderful the support team is with their efficiency, knowledge and time management.

Cons

The problem with this software is that I have to learn a new programme, always a challenge. I do find that I have switch back and forward in the system on occasions to get what I need, but that may just be another thing that I need to learn

Reasons for choosing Palace

We did a lot of comparisons with other companies software and also spoke with many people in the industry to see what they used and what they thought of their systems

Reasons for switching to Palace

It was very labour intensive to achieve what we needed in our business

Response from Realbase Software

Thanks Adele. We appreciate the feedback.

Replied February 2021

Sylvia

Company size: 2-10 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

The right Software for you

The overall experience with Palace has been great. The support is awesome. Prompt response and very patient and helpful.

Pros

I find Palace to have everything required to run an efficient property management business . Has great reports for both tenants and owners.

Cons

One thing I would like to see changed is the additional tenants details to be able to click on them to open rather than having to go to the end to edit them. It is frustrating.

Response from Realbase Software

Thank you, Sylvia. Your review is greatly appreciated.

Replied March 2021

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