I love that I can contact my HOA on my time.

Pros

Finding time to contact my HOA while they are open and I am not at work can be difficult, that is why i love being able to communicate through the portal. I also never have to worry about missing anything since I can just check online.

Cons

I do not have anything negative to say about the site other than it took a little bit of time for our account to get set up. Otherwise, I love everything.

Dependable, Scalable, Consolidates, basis for our recent success!

We have been in the business for nearly 30 years, in that time we have seen many offerings in the marketplace. We moved to Pilera from another product that was considered the leader in our industry for years. We moved away due to constant glitches with our old provider's product and the lack of support to rectify them. Our expectations with Pilera have been exceeded. Our business has grown at a pace we have not experienced ever. A great amount of this success is due to Pilera. We use Jenark as our financial platform and Pilera integrates with it seamlessly and many other financial platforms. We have not experienced any significant technical issues with our integration. Our office now runs all our resident interface and communications through Pilera. The resident portals have been a big hit with our residents. I can't tell you how happy our Boards are with our reporting capabilities. What we really appreciate from a business perspective is the level of support and the constant improvement culture Pilera exhibits. They don't rest on their laurels. They continue to improve on their offerings.

Pros

We can document every interaction with our residents. It has built-in ticketing/tracking abilities. We can customize who we send communications to. from an individual to the entire community. It gives us the ability to know if the messages are received and opened. Provides us with the ability to provide a Document repository for every community. The ability to provide a Resident Portal to every homeowner or tenant. The product support is exceptional!

Cons

Set up takes a bit of getting used to. In the beginning, the flexibility the product offers can delay finding the best level of efficiency.

19 months live with Pilera Property Management

Unit owners being to self-help. A lot of them do online work orders and print their own forms (ie: application to sell or lease, covenant to run) to submit when needed.

Pros

Pilera is very willing to listen and make adjustments to the software if they see the value and how it help all of their clients. This is what they promised me before the change and they in my opinion made changes I have asked about and others that I have appreciated. This is why I value Pilera and recommend them to all Associations.

Cons

The time it takes the programmers to adjust the software. When we asked if they could make the contacts searchable it took over a month. But I know this was not something every Association would want. Pelican Cove uses the contact information for gate entry so making it searchable helps when Lowes comes in for a delivery and does not know the unit number they are going to.

On the fence

Pilera had been implemented by the time i started working here. i was trained to basically use the software to email residents for communication. In regard to that function it has worked great.

Pros

I do like that the software itself is very easy to use. Functionality is great for very basic things. Granted I probably haven't used all of the features that are available and that is something i need to explore further.

Cons

We use the email feature the most. and the lack of customization is frustrating at times. For example the residents dislike the borders of the emails but that is something we cannot change. I do appreciate that the development team is taking our feedback and making pilera more functional.

Very user friendly

Pros

Software is easy to use, aesthetically pleasing, and very user friendly. Customer service/support is always so helpful and quick to respond (Rhonda is our go-to and she is incredible!).

Cons

I do wish there was a message archive for owners new to the software to be able to view messages that have been sent to the community prior to their signing up.