# Pilera Software Software Reviews, Demo & Pricing - 2026 > Review of Pilera Software Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/property/pilera-property-management-profile --- [Home](https://www.softwareadvice.com/) / [Property Management Software](https://www.softwareadvice.com/property/rental-property-management-software-comparison/) / Pilera Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/property/pilera-property-management-profile/reviews/)[Alternatives](https://www.softwareadvice.com/property/pilera-property-management-profile/alternatives/) # Pilera Software 2026: Benefits, Features & Pricing Wondering if Pilera Software is right for your organization? Our Property Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Pilera Software 4.7 [(29)](https://www.softwareadvice.com/property/pilera-property-management-profile/reviews/) Pricing Pricing available upon request ### About Pilera Software Pilera Software is a cloud-based property management and HOA software solution helping thousands of managers to improve work efficiency and increase resident satisfaction. Through Pilera, managers can communicate with residents, streamline maintenance, manage customer service, collaborate with board members, and more. Through Pilera’s a-la-carte pricing model, management companies can pick and choose the products they need to help their communities to thrive. 1. Communications - Automated, phone, email & text messaging to an entire community or subset of a community; language translation; dynamic distribution groups; real-time delivery analytics; cross-community communications, and more. 2. Maintenance - A robust work order system and vendor management app that organizes your maintenance & drastically reduces response time to residents. Create and assign work orders, track status changes and comments, and generate reports. Store vendor information, track certificate of insurance and auto-receive notifications, and associate vendors to multiple communities. 3. Help Desk - Track all owner/tenant interactions at a unit or occupant level, deliver faster customer service w... ith real-time troubleshooting capabilities, and provide a searchable FAQ for residents and staff. 4. Resident Portal - One central place for residents to make payments online, update contact information, manage other occupants, and view documents, events, messages, and unit information. 5. Websites - Mobile-friendly websites that integrate seamlessly with the Pilera portal. Easy for your non-technical staff to maintain. Choose from several customizable templates, restrict access to pages, and post documents, surveys, events, and more. 6. Condo & Rental - Track leases, pets, vehicles, guests, and more. Wondering if Pilera Software is right for your organization? Our Property Management Software selection experts can help you in 15 minutes or less. ## Pilera Software User Interface ## Popular Pilera Software Alternatives Main Product Pilera Software 4.7 [(29)](https://www.softwareadvice.com/property/pilera-property-management-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.73Value for money - 4.86Customer support - 4.48Functionality Pricing Available upon request Get Price Alternative Product [PayHOA](https://www.softwareadvice.com/product/61833-PayHOA/) 4.7 [(589)](https://www.softwareadvice.com/product/61833-PayHOA/reviews/) Ratings Breakdown - 4.61Ease of use - 4.72Value for money - 4.67Customer support - 4.59Functionality Pricing Starting at $54.00 per month Get Price Alternative Product [Vantaca](https://www.softwareadvice.com/property/vantaca-profile/) 4.4 [(110)](https://www.softwareadvice.com/property/vantaca-profile/reviews/) Ratings Breakdown - 4.35Ease of use - 4.26Value for money - 4.12Customer support - 4.32Functionality Pricing Available upon request Get Price Alternative Product [HOA Start](https://www.softwareadvice.com/property/hoa-start-profile/) 4.9 [(88)](https://www.softwareadvice.com/property/hoa-start-profile/reviews/) Ratings Breakdown - 4.81Ease of use - 4.90Value for money - 4.92Customer support - 4.73Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Easy HOA](https://www.softwareadvice.com/nonprofit/easy-hoa-profile/) 4.6 [(98)](https://www.softwareadvice.com/nonprofit/easy-hoa-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.78Value for money - 4.81Customer support - 4.46Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Neigbrs by Vinteum](https://www.softwareadvice.com/nonprofit/vinteum-profile/) 4.4 [(47)](https://www.softwareadvice.com/nonprofit/vinteum-profile/reviews/) Ratings Breakdown - 4.30Ease of use - 4.56Value for money - 4.70Customer support - 4.17Functionality Pricing Available upon request Get Price ## Pilera Software Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Single Community - Basic Pricing available upon request No plan information available Single Community - Professional Pricing available upon request No plan information available Single Community - Enterprise Pricing available upon request No plan information available Management Company - Basic Pricing available upon request No plan information available Management Company - Professional Pricing available upon request No plan information available Management Company - Enterprise Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Pilera Software Features - Popular features found in Property Management Commercial Properties Communication Management Contact Management Document Management For Residential Listing Management Online Payments Rent Collection Rent Tracking Tax Management Tenant Tracking Work Order Management - More features of Pilera Software Access Controls/Permissions Accounting Activity Dashboard Activity Tracking Alerts/Notifications Calendar Management Complaint Management Compliance Management Customizable Branding Customizable Templates Dashboard Drag & Drop Electronic Payments Event Management Faculty/Staff Management Fee Collection File Management File Sharing For Commercial Real Estate Guest Tracking HOA Violation Enforcement Insurance Management Lease Management Maintenance Management Maintenance Scheduling Member Communication Member Database Multi-Location Occupancy Management Owner Portal Payment Processing Portfolio Management Property Database Real-Time Notifications Reporting/Analytics Reporting & Statistics Residential Properties Role-Based Permissions Search/Filter Self Service Portal Service Request Management SMS Messaging Task Management Tenant Portal Third-Party Integrations Transaction History Vendor Management Violation Tracking Website Management ## Pilera Software Integrations CINC Integration rated undefined from -1 review QuickBooks Online Integration rated undefined from -1 review Vantaca Integration rated undefined from -1 review OpenText Dimensions RM Integration rated undefined from -1 review ## Pilera Software User Reviews Overall Rating 4.7 Ratings Breakdown 5 76% 4 21% 3 3% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.7 Customer support 4.9 Functionality 4.5 VR Verified Reviewer Used weekly for less than 6 months Review source Reviewed April 2018 I love that I can contact my HOA on my time. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Finding time to contact my HOA while they are open and I am not at work can be difficult, that is why i love being able to communicate through the portal. I also never have to worry about missing anything since I can just check online. Cons: I do not have anything negative to say about the site other than it took a little bit of time for our account to get set up. Otherwise, I love everything. Read More CM Carlos M. Verified reviewer Real Estate 11-50 employees Used daily for more than 2 years Reviewed August 2021 Dependable, Scalable, Consolidates, basis for our recent success! 5 We have been in the business for nearly 30 years, in that time we have seen many offerings in the marketplace. We moved to Pilera from another product that was considered the leader in our industry for years. We moved away due to constant glitches with our old provider's product and the lack of support to rectify them. Our expectations with Pilera have been exceeded. Our business has grown at a pace we have not experienced ever. A great amount of this success is due to Pilera. We use Jenark as our financial platform and Pilera integrates with it seamlessly and many other financial platforms. We have not experienced any significant technical issues with our integration. Our office now runs all our resident interface and communications through Pilera. The resident portals have been a big hit with our residents. I can't tell you how happy our Boards are with our reporting capabilities. What we really appreciate from a business perspective is the level of support and the constant improvement culture Pilera exhibits. They don't rest on their laurels. They continue to improve on their offerings. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We can document every interaction with our residents. It has built-in ticketing/tracking abilities. We can customize who we send communications to. from an individual to the entire community. It gives us the ability to know if the messages are received and opened. Provides us with the ability to provide a Document repository for every community. The ability to provide a Resident Portal to every homeowner or tenant. The product support is exceptional! Cons: Set up takes a bit of getting used to. In the beginning, the flexibility the product offers can delay finding the best level of efficiency. Reasons for switching to Pilera Software We moved away due to constant glitches with our old provider's product and the lack of support to rectify them. Their support was nonexistent. Vendor Response Hi Carlos, Thank you so much for sharing your experience using Pilera - we really appreciate it! We're happy to learn that you've seen a lot of growth at your company with Pilera and that your Board members and residents love it! Thanks again! Replied August 2021 Read More RP Rod P. Verified reviewer Real Estate 2-10 employees Used daily for more than 2 years Review source Reviewed October 2025 360 coverage for an HOA 3 Again, overall Pilera provide 360 degrees of the functional coverage an HOA requires including Finance, Communication, Discussion, marketplace, Service tickets, and I am sure I am missing some. They now have a Voting solution which we hope to leverage to gather feedback and increase communication. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: Pilera is in a tough market as HOAs have limited resources. Pilera is ever expanding its services and for a 360 degree product does a good job. There are not many things than an HOA requires that is not available with Pilera. Cons: I have had challenges with support, but later learned the resource was the problem and they were removed. Otherwise, the biggest challenge is not technical, it is users logging in. some SSO would be helpful as we have users that can't even remember their password (Seniors) and therefore would not interact with the product...not Pilera's fault. Reasons for choosing Pilera Software Pilera has a full feature set compared to Buildium's limited functions Read More SM Sarah M. Verified reviewer Non-Profit Organization Management 11-50 employees Used daily for less than 2 years Reviewed August 2021 19 months live with Pilera Property Management 4 Unit owners being to self-help. A lot of them do online work orders and print their own forms (ie: application to sell or lease, covenant to run) to submit when needed. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Pilera is very willing to listen and make adjustments to the software if they see the value and how it help all of their clients. This is what they promised me before the change and they in my opinion made changes I have asked about and others that I have appreciated. This is why I value Pilera and recommend them to all Associations. Cons: The time it takes the programmers to adjust the software. When we asked if they could make the contacts searchable it took over a month. But I know this was not something every Association would want. Pelican Cove uses the contact information for gate entry so making it searchable helps when Lowes comes in for a delivery and does not know the unit number they are going to. Reasons for choosing Pilera Software Their promise to listen to the needs of the Association. Reasons for switching to Pilera Software Unit owners had difficulties with seeing work orders, their accounting status, and communication via phone/test was too costly. Vendor Response Hi Sarah, It was great seeing you at the CAI Annual Conference last week! Thank you for sharing your experience using Pilera, we appreciate it a lot! The contact search is a great suggestion that many of our clients are finding beneficial. We run our releases on a monthly schedule which might explain the time it took to roll out this new feature. Thanks again for your feedback! Replied August 2021 Read More MG Mark G. Verified reviewer Facilities Services 2-10 employees Used daily for more than 2 years Review source Reviewed December 2022 good program and service 5 Experience has been good We use lot numbers for our homes as tracking for certain information and when we asked tech support on how we could make this work the person in the Tech Department worked with us and he came up with a way to solve it Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: able to send out blast emails to residents from office or home for planned emails able to set a time for them to go out easy to use and maintain information on residents Cons: I found nothing wrong with the software it does whats we need Reasons for choosing Pilera Software we met with a neighboring HOA who had the system and liked what we saw and what was available Read More EC Elizabeth C. Verified reviewer Real Estate 11-50 employees Used daily for more than 2 years Review source Reviewed March 2021 Practical & User-Friendly Software 5 Management is lovely, professional, and responsive. Very pleasant working relationship and I genuinely like these people. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Pilera is extremely user-friendly, both for the management company and for the clients. We particularly like how aesthetically pleasing the interface and communications appear, and how it can be used to reverse 911 for any urgent notices needed. Cons: I wish for more font choices, and I don't care for the new library - prefer the legacy version. Reasons for switching to Pilera Software The interfacing was more flexible and had more options at the time. I understand SenEarthCo has added more to their software to make it competitive against firms like Pilera. Vendor Response Hi Elizabeth, thank you for reviewing Pilera! We're always happy to hear about what our clients like and what could be improved, as that helps us to develop new features for our client base. We'll send your feedback about the font choices and the document library back to our development team. Thanks again! Replied April 2021 Read More MP Michael P. Verified reviewer Real Estate 2-10 employees Used weekly for less than 2 years Review source Reviewed July 2023 Excellent platform for HOA management with outstanding tech support. 5 Positive! Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Tech support is amazing. We never had to struggle with any issues as the tech support was always available for us. We like a lot that Pilera supports ELECTRONIC BOARD ELECTION process. After updating our HOA bylaws we conduct Board of Trustees elections with an electronic option via Pilera (and their 3rd party provider). Already had 2 annual elections, and in the most recent about 80% of homeowners voted electronically via Pilera with the rest voting by paper. Electronic elections improved the legal compliance of the process and reduced our costs. Cons: The website template can perhaps be a bit more contemporary, and so is the document management. Reasons for choosing Pilera Software Given that the portal contains personal information of homeowners, we were looking for a company that conducts their cloud management and all dev-ops in the USA. Surprisingly, that left only a few on the table. And very few vendors offer legally compliant electronic elections option. Reasons for switching to Pilera Software Electronic elections was the main driver. The second driver was to combine the HOA website with the homeowner portal, reducing the need to maintain a website as a separate system. Vendor Response Hi Michael, Thanks for sharing your review! We're thrilled to hear about your experience with our customer support & electronic voting tool! We've sent your feedback about the website templates and documents to our product development team. Best Regards, Pilera Client Success Team Replied August 2023 Read More SC Sierra C. Verified reviewer Accounting 51-200 employees Used daily for more than 2 years Review source Reviewed November 2021 Easy to use software and outstanding customer service 5 I personally enjoy using Pilera. I think it is simple to use on both sides of the spectrum. I especially like it to track tasks. I love being able to re-assign tickets to other employees. I love that there is a history that we can reference when someone calls in about an issue. I love that we have the Knowledge base and how simple that is to use. I think the Document Library is an amazing tool to provide to our clients. I enjoy the idea of having the options to create calendars and to utilize a directory. I love the simplicity of sending out multiple or single welcome messaged and how easy it is to make administrative changes. Overall, I believe that this software was well designed and provides a great tool for management companies as well as residents. There are so many wonderful features and products that can just what a property management company, an HOA Board, or resident is looking for to get tasks done or look up information. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I love that the software is not complicated. It is very user friendly. I love that it provides a "go-to" place for our residents to keep up with the community and their accounts. I also love that Pilera offers great customer service that is professional, reliable, and provides resolution when I have an issue. Cons: My main complaints with Pilera would be the Unassigned folder. I believe this feature allows for the opportunity for issues or correspondence to slip through the cracks. Sometimes figuring out warnings can be challenging. I have had complaints from investors about using Pilera because they have multiple names as Owners and can't link all their accounts in a login. Also, I have had complaints from people that they can get an actual statement from Pilera for lenders when they need it. The transaction history is not always acceptable by lenders. Reasons for choosing Pilera Software I was not involved with this discussion/decision. Read More JA Jamie A. Verified reviewer Real Estate 51-200 employees Used daily for more than 2 years Review source Reviewed December 2022 Use of Pilera 5 It's an easy to use system. I very much appreciate the support provided by \[SENSITIVE CONTENT\]. We called about some concerns, received options on how to best get the results we were wanting, news about upcoming enhancements, and just generally a wonderful outlook. Very positive! Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: What I like most is the access to customer support. It's quick, user friendly, and we can schedule actual training time. Cons: We were made aware of several options that I feel we were not given enough information about at the start of our Pilera partnership. Would like to have more of a "roll out" of upcoming changes, events, etc. Vendor Response Hi Jamie, Thanks for sharing your experience with using Pilera! We always appreciate hearing about our customer support team and the user-friendliness of the product! We have sent your feedback about the rollout process to our team. Best Regards, Pilera Client Success Team Replied December 2022 Read More GS Gorokhovsky S. Verified reviewer Management Consulting 51-200 employees Used daily for more than 2 years Review source Reviewed January 2024 Wonderful product for HOA member database. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Ease of use. It is very easy to get started, learn the product and use daily. Cons: Any software can be better, but nothing specific that I would list here. Read More Showing 1 - 10 of 29 Reviews [See All Reviews](https://www.softwareadvice.com/property/pilera-property-management-profile/reviews/) ## Pilera Software Popular Comparisons [PayHOA vs Pilera Software](https://www.softwareadvice.com/compare/61833-PayHOA/vs/151627-pilera-property-management/)[Vantaca vs Pilera Software](https://www.softwareadvice.com/property/pilera-property-management-profile/vs/vantaca/) [Compare All Alternatives](https://www.softwareadvice.com/property/pilera-property-management-profile/alternatives/) ## Other Top Recommended Property Management Software [Buildium](https://www.softwareadvice.com/property/buildium-property-manager-profile/) **4.5** (2229) Recently recommended **102** times [Yardi Breeze](https://www.softwareadvice.com/property/yardi-breeze-profile/) **4.2** (333) Recently recommended **97** times [Rent Manager](https://www.softwareadvice.com/property/rent-manager-profile/) **4.6** (627) Recently recommended **85** times [DoorLoop](https://www.softwareadvice.com/property/doorloop-profile/) **4.8** (705) Recently recommended **69** times Stuck Between Options? 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