Pilera Software

RATING:

4.78

(23)

What is Pilera Software?

Pilera Software is a cloud-based property management and HOA software solution helping thousands of managers to improve work efficiency and increase resident satisfaction. Through Pilera, managers can communicate with residents, streamline maintenance, manage customer service, collaborate with board members, and more. Through Pilera’s a-la-carte pricing model, management companies can pick and choose the products they need to help their commu...

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Organize all of your community management tasks in one place.  See how many work orders, ACRs, tasks, and activity logs are open and assigned to you.
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How much doesPilera Software Cost?

Price starts from $0.10 per month

Pilera provides two different pricing options and companies can pick and choose the products they want for their communities. 1. Per Commu... read more

Free trial: available

Free version: unavailable

What Features doesPilera Software offer?

Top Pilera Software features and user ratings for each are:

Property Database

4.9

(7)

Document Management

5.0

(11)

Member Communication

5.0

(4)

Reporting/Analytics

4.3

(3)

Maintenance Management

5.0

(8)

Member Database

4.0

(4)

Website Management

4.4

(9)

Work Order Management

4.2

(5)

Online Payments

4.7

(3)

Tenant Portal

5.0

(7)

Tenant Tracking

4.9

(7)

Lease Tracking

5.0

(3)

Access Controls/Permissions
Activity Dashboard

What Deployment Options doesPilera Software offer?

Pilera Software offers the following deployment options:

Cloud, SaaS, Web-Based

Pilera Software does not offer:

Windows (Desktop)
Chromebook (Desktop)
iPhone (Mobile)
Mac (Desktop)
Linux (Desktop)
Android (Mobile)
iPad (Mobile)
Windows (On-Premise)
Linux (On-Premise)

Pilera Software Reviews

Overall Rating

4.78

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Pilera Software

1 - 5 of 23 Reviews

Anonymous

Less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed April 2018

I love that I can contact my HOA on my time.

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

PROS

Finding time to contact my HOA while they are open and I am not at work can be difficult, that is why i love being able to communicate through the portal. I also never have to worry about missing anything since I can just check online.

CONS

I do not have anything negative to say about the site other than it took a little bit of time for our account to get set up. Otherwise, I love everything.

Carlos

11-50 employees

Real Estate

More than 2 years

Review Source: Capterra

Reviewed August 2021

Dependable, Scalable, Consolidates, basis for our recent success!

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

We have been in the business for nearly 30 years, in that time we have seen many offerings in the marketplace. We moved to Pilera from another product that was considered the leader in our industry for years. We moved away due to constant glitches with our old provider's product and the lack of support to rectify them. Our expectations with Pilera have been exceeded. Our business has grown at a pace we have not experienced ever. A great amount of this success is due to Pilera. We use Jenark as our financial platform and Pilera integrates with it seamlessly and many other financial platforms. We have not experienced any significant technical issues with our integration. Our office now runs all our resident interface and communications through Pilera. The resident portals have been a big hit with our residents. I can't tell you how happy our Boards are with our reporting capabilities. What we really appreciate from a business perspective is the level of support and the constant improvement culture Pilera exhibits. They don't rest on their laurels. They continue to improve on their offerings.

PROS

We can document every interaction with our residents. It has built-in ticketing/tracking abilities. We can customize who we send communications to. from an individual to the entire community. It gives us the ability to know if the messages are received and opened. Provides us with the ability to provide a Document repository for every community. The ability to provide a Resident Portal to every homeowner or tenant. The product support is exceptional!

CONS

Set up takes a bit of getting used to. In the beginning, the flexibility the product offers can delay finding the best level of efficiency.

Reasons for switching to Pilera Software

We moved away due to constant glitches with our old provider's product and the lack of support to rectify them. Their support was nonexistent.

Vendor Response

Hi Carlos, Thank you so much for sharing your experience using Pilera - we really appreciate it! We're happy to learn that you've seen a lot of growth at your company with Pilera and that your Board members and residents love it! Thanks again!

Replied August 2021

Mark

2-10 employees

Facilities Services

More than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed December 2022

good program and service

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

Experience has been good We use lot numbers for our homes as tracking for certain information and when we asked tech support on how we could make this work the person in the Tech Department worked with us and he came up with a way to solve it

PROS

able to send out blast emails to residents from office or home for planned emails able to set a time for them to go out easy to use and maintain information on residents

CONS

I found nothing wrong with the software it does whats we need

Reason for choosing Pilera Software

we met with a neighboring HOA who had the system and liked what we saw and what was available

Judy

51-200 employees

Real Estate

Less than 12 months

Review Source: Capterra

Reviewed August 2021

On the fence

OVERALL RATING

4.0

EASE OF USE

5.0

VALUE FOR MONEY

3.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

2.0

Pilera had been implemented by the time i started working here. i was trained to basically use the software to email residents for communication. In regard to that function it has worked great.

PROS

I do like that the software itself is very easy to use. Functionality is great for very basic things. Granted I probably haven't used all of the features that are available and that is something i need to explore further.

CONS

We use the email feature the most. and the lack of customization is frustrating at times. For example the residents dislike the borders of the emails but that is something we cannot change. I do appreciate that the development team is taking our feedback and making pilera more functional.

Vendor Response

Hi Judy, thank you for reviewing Pilera and sharing your experience with our development team! We're always happy to hear about what our clients like and what could be improved. Our customer support team has been in touch with you and will continue to work with you to improve your Pilera experience.

Replied August 2021

Jessica

2-10 employees

Management Consulting

More than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed December 2022

User friendly

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

PROS

Easy to use very responsive representative for your company was always available and willing to assist returned email and call backs

CONS

The community website was not very easy to maneuver sometimes with photos uploading I’ve had difficulty if it’s the main photo or not.

Reasons for switching to Pilera Software

Not user friendly

Vendor Response

Hi Jessica, Thanks for sharing your experience using Pilera! We're always happy to hear about the user-friendliness of the software and our support team! We've sent your feedback about the website photos to our development team. Best Regards, Pilera Client Success Team

Replied December 2022