Finding time to contact my HOA while they are open and I am not at work can be difficult, that is why i love being able to communicate through the portal. I also never have to worry about missing anything since I can just check online.

I do not have anything negative to say about the site other than it took a little bit of time for our account to get set up. Otherwise, I love everything.

We have been in the business for nearly 30 years, in that time we have seen many offerings in the marketplace. We moved to Pilera from another product that was considered the leader in our industry for years. We moved away due to constant glitches with our old provider's product and the lack of support to rectify them. Our expectations with Pilera have been exceeded. Our business has grown at a pace we have not experienced ever. A great amount of this success is due to Pilera. We use Jenark as our financial platform and Pilera integrates with it seamlessly and many other financial platforms. We have not experienced any significant technical issues with our integration. Our office now runs all our resident interface and communications through Pilera. The resident portals have been a big hit with our residents. I can't tell you how happy our Boards are with our reporting capabilities. What we really appreciate from a business perspective is the level of support and the constant improvement culture Pilera exhibits. They don't rest on their laurels. They continue to improve on their offerings.

We can document every interaction with our residents. It has built-in ticketing/tracking abilities. We can customize who we send communications to. from an individual to the entire community. It gives us the ability to know if the messages are received and opened. Provides us with the ability to provide a Document repository for every community. The ability to provide a Resident Portal to every homeowner or tenant. The product support is exceptional!

Set up takes a bit of getting used to. In the beginning, the flexibility the product offers can delay finding the best level of efficiency.

Experience has been good We use lot numbers for our homes as tracking for certain information and when we asked tech support on how we could make this work the person in the Tech Department worked with us and he came up with a way to solve it

able to send out blast emails to residents from office or home for planned emails able to set a time for them to go out easy to use and maintain information on residents

I found nothing wrong with the software it does whats we need

Pilera had been implemented by the time i started working here. i was trained to basically use the software to email residents for communication. In regard to that function it has worked great.

I do like that the software itself is very easy to use. Functionality is great for very basic things. Granted I probably haven't used all of the features that are available and that is something i need to explore further.

We use the email feature the most. and the lack of customization is frustrating at times. For example the residents dislike the borders of the emails but that is something we cannot change. I do appreciate that the development team is taking our feedback and making pilera more functional.

Easy to use very responsive representative for your company was always available and willing to assist returned email and call backs

The community website was not very easy to maneuver sometimes with photos uploading I’ve had difficulty if it’s the main photo or not.