Pilera Software

RATING:

4.8

(28)

About Pilera Software

Pilera Software is a cloud-based property management and HOA software solution helping thousands of managers to improve work efficiency and increase resident satisfaction. Through Pilera, managers can communicate with residents, streamline maintenance, manage customer service, collaborate with board members, and more. Through Pilera’s a-la-carte pricing model, management companies can pick and choose the products they need to help their communities to thrive. 1. Communications - Automated, phone, email & text messaging to an entire community or subset of a community; language translation; dynamic distribution groups; real-time delivery analytics; cross-community communications, and more. 2. Maintenance - A robust work order system and vendor management app that...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Pilera Software Pricing

Pilera provides two different pricing options and companies can pick and choose the products they want for their communities. 1. Per Community Pricing - A great way to give individual communities freedom. 2. Per-Unit Pricing - Onboard many communities at a fraction of the cost while positioning your company for more growth.

Starting price: 

$0.10 per month

Free trial: 

Available

Free version: 

Not Available

Organize all of your community management tasks in one place.  See how many work orders, ACRs, tasks, and activity logs are open and assigned to you.

Pilera Software Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Pilera Software

1 - 5 of 28 Reviews

Anonymous

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

I love that I can contact my HOA on my time.

PROS

Finding time to contact my HOA while they are open and I am not at work can be difficult, that is why i love being able to communicate through the portal. I also never have to worry about missing anything since I can just check online.

CONS

I do not have anything negative to say about the site other than it took a little bit of time for our account to get set up. Otherwise, I love everything.

Carlos

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Dependable, Scalable, Consolidates, basis for our recent success!

We have been in the business for nearly 30 years, in that time we have seen many offerings in the marketplace. We moved to Pilera from another product that was considered the leader in our industry for years. We moved away due to constant glitches with our old provider's product and the lack of support to rectify them. Our expectations with Pilera have been exceeded. Our business has grown at a pace we have not experienced ever. A great amount of this success is due to Pilera. We use Jenark as our financial platform and Pilera integrates with it seamlessly and many other financial platforms. We have not experienced any significant technical issues with our integration. Our office now runs all our resident interface and communications through Pilera. The resident portals have been a big hit with our residents. I can't tell you how happy our Boards are with our reporting capabilities. What we really appreciate from a business perspective is the level of support and the constant improvement culture Pilera exhibits. They don't rest on their laurels. They continue to improve on their offerings.

PROS

We can document every interaction with our residents. It has built-in ticketing/tracking abilities. We can customize who we send communications to. from an individual to the entire community. It gives us the ability to know if the messages are received and opened. Provides us with the ability to provide a Document repository for every community. The ability to provide a Resident Portal to every homeowner or tenant. The product support is exceptional!

CONS

Set up takes a bit of getting used to. In the beginning, the flexibility the product offers can delay finding the best level of efficiency.

Reasons for switching to Pilera Software

We moved away due to constant glitches with our old provider's product and the lack of support to rectify them. Their support was nonexistent.

Vendor Response

Hi Carlos, Thank you so much for sharing your experience using Pilera - we really appreciate it! We're happy to learn that you've seen a lot of growth at your company with Pilera and that your Board members and residents love it! Thanks again!

Replied August 2021

Judy

Real Estate, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed August 2021

On the fence

Pilera had been implemented by the time i started working here. i was trained to basically use the software to email residents for communication. In regard to that function it has worked great.

PROS

I do like that the software itself is very easy to use. Functionality is great for very basic things. Granted I probably haven't used all of the features that are available and that is something i need to explore further.

CONS

We use the email feature the most. and the lack of customization is frustrating at times. For example the residents dislike the borders of the emails but that is something we cannot change. I do appreciate that the development team is taking our feedback and making pilera more functional.

Vendor Response

Hi Judy, thank you for reviewing Pilera and sharing your experience with our development team! We're always happy to hear about what our clients like and what could be improved. Our customer support team has been in touch with you and will continue to work with you to improve your Pilera experience.

Replied August 2021

Gorokhovsky

Management Consulting, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2024

Wonderful product for HOA member database.

PROS

Ease of use. It is very easy to get started, learn the product and use daily.

CONS

Any software can be better, but nothing specific that I would list here.

Sarah

Non-Profit Organization Management, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2021

19 months live with Pilera Property Management

Unit owners being to self-help. A lot of them do online work orders and print their own forms (ie: application to sell or lease, covenant to run) to submit when needed.

PROS

Pilera is very willing to listen and make adjustments to the software if they see the value and how it help all of their clients. This is what they promised me before the change and they in my opinion made changes I have asked about and others that I have appreciated. This is why I value Pilera and recommend them to all Associations.

CONS

The time it takes the programmers to adjust the software. When we asked if they could make the contacts searchable it took over a month. But I know this was not something every Association would want. Pelican Cove uses the contact information for gate entry so making it searchable helps when Lowes comes in for a delivery and does not know the unit number they are going to.

Reason for choosing Pilera Software

Their promise to listen to the needs of the Association.

Reasons for switching to Pilera Software

Unit owners had difficulties with seeing work orders, their accounting status, and communication via phone/test was too costly.

Vendor Response

Hi Sarah, It was great seeing you at the CAI Annual Conference last week! Thank you for sharing your experience using Pilera, we appreciate it a lot! The contact search is a great suggestion that many of our clients are finding beneficial. We run our releases on a monthly schedule which might explain the time it took to roll out this new feature. Thanks again for your feedback!

Replied August 2021