About Pilera Software

Pilera Software is a cloud-based property management and HOA software solution helping thousands of managers to improve work efficiency and increase resident satisfaction. Through Pilera, managers can communicate with residents, streamline maintenance, manage customer service, collaborate with board members, and more. Through Pilera’s a-la-carte pricing model, management companies can pick and choose the products they need to help their communities to thrive. 1. Communications - Automated, phone, email & text messaging to an entire community or subset of a community; language translation; dynamic distribution groups; real-time delivery analytics; cross-community communications, and more. 2. Maintenance - A robust work order system and vendor management app that...
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Organize all of your community management tasks in one place. See how many work orders, ACRs, tasks, and activity logs are open and assigned to you.

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Pilera Software User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 16 reviews

Anonymous

Verified reviewer

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed April 2018

I love that I can contact my HOA on my time.

Pros

Finding time to contact my HOA while they are open and I am not at work can be difficult, that is why i love being able to communicate through the portal. I also never have to worry about missing anything since I can just check online.

Cons

I do not have anything negative to say about the site other than it took a little bit of time for our account to get set up. Otherwise, I love everything.

Carlos

PAS

Verified reviewer

Company size: 11-50 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed August 2021

Dependable, Scalable, Consolidates, basis for our recent success!

We have been in the business for nearly 30 years, in that time we have seen many offerings in the marketplace. We moved to Pilera from another product that was considered the leader in our industry for years. We moved away due to constant glitches with our old provider's product and the lack of support to rectify them. Our expectations with Pilera have been exceeded. Our business has grown at a pace we have not experienced ever. A great amount of this success is due to Pilera. We use Jenark as our financial platform and Pilera integrates with it seamlessly and many other financial platforms. We have not experienced any significant technical issues with our integration. Our office now runs all our resident interface and communications through Pilera. The resident portals have been a big hit with our residents. I can't tell you how happy our Boards are with our reporting capabilities. What we really appreciate from a business perspective is the level of support and the constant improvement culture Pilera exhibits. They don't rest on their laurels. They continue to improve on their offerings.

Pros

We can document every interaction with our residents. It has built-in ticketing/tracking abilities. We can customize who we send communications to. from an individual to the entire community. It gives us the ability to know if the messages are received and opened. Provides us with the ability to provide a Document repository for every community. The ability to provide a Resident Portal to every homeowner or tenant. The product support is exceptional!

Cons

Set up takes a bit of getting used to. In the beginning, the flexibility the product offers can delay finding the best level of efficiency.

Reasons for switching to Pilera Software

We moved away due to constant glitches with our old provider's product and the lack of support to rectify them. Their support was nonexistent.

Response from Pilera Software

Hi Carlos, Thank you so much for sharing your experience using Pilera - we really appreciate it! We're happy to learn that you've seen a lot of growth at your company with Pilera and that your Board members and residents love it! Thanks again!

Replied August 2021

Sarah

Pelican Cove Condominium Association

Verified reviewer

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: Less than 2 years

Review Source: Capterra

Ease-of-use

4

Value for money

5

Customer support

4

Functionality

4

Reviewed August 2021

19 months live with Pilera Property Management

Unit owners being to self-help. A lot of them do online work orders and print their own forms (ie: application to sell or lease, covenant to run) to submit when needed.

Pros

Pilera is very willing to listen and make adjustments to the software if they see the value and how it help all of their clients. This is what they promised me before the change and they in my opinion made changes I have asked about and others that I have appreciated. This is why I value Pilera and recommend them to all Associations.

Cons

The time it takes the programmers to adjust the software. When we asked if they could make the contacts searchable it took over a month. But I know this was not something every Association would want. Pelican Cove uses the contact information for gate entry so making it searchable helps when Lowes comes in for a delivery and does not know the unit number they are going to.

Reasons for choosing Pilera Software

Their promise to listen to the needs of the Association.

Reasons for switching to Pilera Software

Unit owners had difficulties with seeing work orders, their accounting status, and communication via phone/test was too costly.

Judy

Heather Gardens

Verified reviewer

Company size: 51-200 employees

Industry: Real Estate

Time used: Less than 12 months

Review Source: Capterra

Ease-of-use

5

Value for money

3

Customer support

5

Functionality

2

Reviewed August 2021

On the fence

Pilera had been implemented by the time i started working here. i was trained to basically use the software to email residents for communication. In regard to that function it has worked great.

Pros

I do like that the software itself is very easy to use. Functionality is great for very basic things. Granted I probably haven't used all of the features that are available and that is something i need to explore further.

Cons

We use the email feature the most. and the lack of customization is frustrating at times. For example the residents dislike the borders of the emails but that is something we cannot change. I do appreciate that the development team is taking our feedback and making pilera more functional.

Carrie

Premier Management Company

Verified reviewer

Company size: 11-50 employees

Industry: Consumer Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Customer support

5

Functionality

3

Reviewed July 2021

Very user friendly

Pros

Software is easy to use, aesthetically pleasing, and very user friendly. Customer service/support is always so helpful and quick to respond (Rhonda is our go-to and she is incredible!).

Cons

I do wish there was a message archive for owners new to the software to be able to view messages that have been sent to the community prior to their signing up.

Response from Pilera Software

Hi Carrie, thank you for reviewing Pilera and sharing your experience with our software and our customer support team! We're always happy to hear about what our clients like and what could be improved. This helps us to bring new features our clients can benefit from. We'll send your feedback about the owner message archives to our development team. Thanks again!

Replied August 2021

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