--- title: "Pilera Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Pilera Software. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pilera Software is a good fit for you!" source_url: "https://www.softwareadvice.com/property/pilera-property-management-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Property Management Software](https://www.softwareadvice.com/property/rental-property-management-software-comparison/) / [Pilera Software](https://www.softwareadvice.com/property/pilera-property-management-profile/) / Pilera Software Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/pilera-property-management-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/pilera-property-management-profile/alternatives/) # Pilera Software User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 29 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 22 reviews (76%) - 4 stars: 6 reviews (21%) - 3 stars: 1 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Electronic elections improved the legal compliance of the process and reduced our costs. - What I like most is the access to customer support. - Easy to use very responsive representative for your company was always available and willing to assist returned email and call backs ## Pilera Software customer reviews Showing reviews 1-25 of 29 (page 1). ### I love that I can contact my HOA on my time. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used weekly for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Finding time to contact my HOA while they are open and I am not at work can be difficult, that is why i love being able to communicate through the portal. I also never have to worry about missing anything since I can just check online. #### Cons I do not have anything negative to say about the site other than it took a little bit of time for our account to get set up. Otherwise, I love everything. --- ### Dependable, Scalable, Consolidates, basis for our recent success! - Overall rating: 5/5 - Reviewer: Carlos M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been in the business for nearly 30 years, in that time we have seen many offerings in the marketplace. We moved to Pilera from another product that was considered the leader in our industry for years. We moved away due to constant glitches with our old provider's product and the lack of support to rectify them. Our expectations with Pilera have been exceeded. Our business has grown at a pace we have not experienced ever. A great amount of this success is due to Pilera. We use Jenark as our financial platform and Pilera integrates with it seamlessly and many other financial platforms. We have not experienced any significant technical issues with our integration. Our office now runs all our resident interface and communications through Pilera. The resident portals have been a big hit with our residents. I can't tell you how happy our Boards are with our reporting capabilities. What we really appreciate from a business perspective is the level of support and the constant improvement culture Pilera exhibits. They don't rest on their laurels. They continue to improve on their offerings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We can document every interaction with our residents. It has built-in ticketing/tracking abilities. We can customize who we send communications to. from an individual to the entire community. It gives us the ability to know if the messages are received and opened. Provides us with the ability to provide a Document repository for every community. The ability to provide a Resident Portal to every homeowner or tenant. The product support is exceptional! #### Cons Set up takes a bit of getting used to. In the beginning, the flexibility the product offers can delay finding the best level of efficiency. #### Reasons for switching to Pilera Software We moved away due to constant glitches with our old provider's product and the lack of support to rectify them. Their support was nonexistent. #### Vendor response Hi Carlos, Thank you so much for sharing your experience using Pilera - we really appreciate it! We're happy to learn that you've seen a lot of growth at your company with Pilera and that your Board members and residents love it! Thanks again! Replied August 2021 --- ### 360 coverage for an HOA - Overall rating: 3/5 - Reviewer: Rod P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Again, overall Pilera provide 360 degrees of the functional coverage an HOA requires including Finance, Communication, Discussion, marketplace, Service tickets, and I am sure I am missing some. They now have a Voting solution which we hope to leverage to gather feedback and increase communication. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Pilera is in a tough market as HOAs have limited resources. Pilera is ever expanding its services and for a 360 degree product does a good job. There are not many things than an HOA requires that is not available with Pilera. #### Cons I have had challenges with support, but later learned the resource was the problem and they were removed. Otherwise, the biggest challenge is not technical, it is users logging in. some SSO would be helpful as we have users that can't even remember their password (Seniors) and therefore would not interact with the product...not Pilera's fault. #### Reasons for choosing Pilera Software Pilera has a full feature set compared to Buildium's limited functions --- ### 19 months live with Pilera Property Management - Overall rating: 4/5 - Reviewer: Sarah M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Unit owners being to self-help. A lot of them do online work orders and print their own forms (ie: application to sell or lease, covenant to run) to submit when needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Pilera is very willing to listen and make adjustments to the software if they see the value and how it help all of their clients. This is what they promised me before the change and they in my opinion made changes I have asked about and others that I have appreciated. This is why I value Pilera and recommend them to all Associations. #### Cons The time it takes the programmers to adjust the software. When we asked if they could make the contacts searchable it took over a month. But I know this was not something every Association would want. Pelican Cove uses the contact information for gate entry so making it searchable helps when Lowes comes in for a delivery and does not know the unit number they are going to. #### Reasons for choosing Pilera Software Their promise to listen to the needs of the Association. #### Reasons for switching to Pilera Software Unit owners had difficulties with seeing work orders, their accounting status, and communication via phone/test was too costly. #### Vendor response Hi Sarah, It was great seeing you at the CAI Annual Conference last week! Thank you for sharing your experience using Pilera, we appreciate it a lot! The contact search is a great suggestion that many of our clients are finding beneficial. We run our releases on a monthly schedule which might explain the time it took to roll out this new feature. Thanks again for your feedback! Replied August 2021 --- ### good program and service - Overall rating: 5/5 - Reviewer: Mark G. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Experience has been good We use lot numbers for our homes as tracking for certain information and when we asked tech support on how we could make this work the person in the Tech Department worked with us and he came up with a way to solve it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros able to send out blast emails to residents from office or home for planned emails able to set a time for them to go out easy to use and maintain information on residents #### Cons I found nothing wrong with the software it does whats we need #### Reasons for choosing Pilera Software we met with a neighboring HOA who had the system and liked what we saw and what was available --- ### Practical & User-Friendly Software - Overall rating: 5/5 - Reviewer: Elizabeth C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Management is lovely, professional, and responsive. Very pleasant working relationship and I genuinely like these people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pilera is extremely user-friendly, both for the management company and for the clients. We particularly like how aesthetically pleasing the interface and communications appear, and how it can be used to reverse 911 for any urgent notices needed. #### Cons I wish for more font choices, and I don't care for the new library - prefer the legacy version. #### Reasons for switching to Pilera Software The interfacing was more flexible and had more options at the time. I understand SenEarthCo has added more to their software to make it competitive against firms like Pilera. #### Vendor response Hi Elizabeth, thank you for reviewing Pilera! We're always happy to hear about what our clients like and what could be improved, as that helps us to develop new features for our client base. We'll send your feedback about the font choices and the document library back to our development team. Thanks again! Replied April 2021 --- ### Excellent platform for HOA management with outstanding tech support. - Overall rating: 5/5 - Reviewer: Michael P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Positive! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tech support is amazing. We never had to struggle with any issues as the tech support was always available for us. We like a lot that Pilera supports ELECTRONIC BOARD ELECTION process. After updating our HOA bylaws we conduct Board of Trustees elections with an electronic option via Pilera (and their 3rd party provider). Already had 2 annual elections, and in the most recent about 80% of homeowners voted electronically via Pilera with the rest voting by paper. Electronic elections improved the legal compliance of the process and reduced our costs. #### Cons The website template can perhaps be a bit more contemporary, and so is the document management. #### Reasons for choosing Pilera Software Given that the portal contains personal information of homeowners, we were looking for a company that conducts their cloud management and all dev-ops in the USA. Surprisingly, that left only a few on the table. And very few vendors offer legally compliant electronic elections option. #### Reasons for switching to Pilera Software Electronic elections was the main driver. The second driver was to combine the HOA website with the homeowner portal, reducing the need to maintain a website as a separate system. #### Vendor response Hi Michael, Thanks for sharing your review! We're thrilled to hear about your experience with our customer support & electronic voting tool! We've sent your feedback about the website templates and documents to our product development team. Best Regards, Pilera Client Success Team Replied August 2023 --- ### Easy to use software and outstanding customer service - Overall rating: 5/5 - Reviewer: Sierra C. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered I personally enjoy using Pilera. I think it is simple to use on both sides of the spectrum. I especially like it to track tasks. I love being able to re-assign tickets to other employees. I love that there is a history that we can reference when someone calls in about an issue. I love that we have the Knowledge base and how simple that is to use. I think the Document Library is an amazing tool to provide to our clients. I enjoy the idea of having the options to create calendars and to utilize a directory. I love the simplicity of sending out multiple or single welcome messaged and how easy it is to make administrative changes. Overall, I believe that this software was well designed and provides a great tool for management companies as well as residents. There are so many wonderful features and products that can just what a property management company, an HOA Board, or resident is looking for to get tasks done or look up information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that the software is not complicated. It is very user friendly. I love that it provides a "go-to" place for our residents to keep up with the community and their accounts. I also love that Pilera offers great customer service that is professional, reliable, and provides resolution when I have an issue. #### Cons My main complaints with Pilera would be the Unassigned folder. I believe this feature allows for the opportunity for issues or correspondence to slip through the cracks. Sometimes figuring out warnings can be challenging. I have had complaints from investors about using Pilera because they have multiple names as Owners and can't link all their accounts in a login. Also, I have had complaints from people that they can get an actual statement from Pilera for lenders when they need it. The transaction history is not always acceptable by lenders. #### Reasons for choosing Pilera Software I was not involved with this discussion/decision. --- ### Use of Pilera - Overall rating: 5/5 - Reviewer: Jamie A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered It's an easy to use system. I very much appreciate the support provided by [SENSITIVE CONTENT]. We called about some concerns, received options on how to best get the results we were wanting, news about upcoming enhancements, and just generally a wonderful outlook. Very positive! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most is the access to customer support. It's quick, user friendly, and we can schedule actual training time. #### Cons We were made aware of several options that I feel we were not given enough information about at the start of our Pilera partnership. Would like to have more of a "roll out" of upcoming changes, events, etc. #### Vendor response Hi Jamie, Thanks for sharing your experience with using Pilera! We always appreciate hearing about our customer support team and the user-friendliness of the product! We have sent your feedback about the rollout process to our team. Best Regards, Pilera Client Success Team Replied December 2022 --- ### Wonderful product for HOA member database. - Overall rating: 5/5 - Reviewer: Gorokhovsky S. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use. It is very easy to get started, learn the product and use daily. #### Cons Any software can be better, but nothing specific that I would list here. --- ### RInconada Hills - Overall rating: 5/5 - Reviewer: Ray R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to use and that it is accessible on the web. #### Cons I don't like that we can not set households up. Like, set one address and all residents under one account. #### Vendor response Hi Ray, Thanks for sharing your experience using Pilera, we really appreciate it! Our team has reached out to help address the issue you mentioned in the review. Replied August 2021 --- ### Pilera Review for property Management - Overall rating: 5/5 - Reviewer: Nick K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Pilera has been influential in helping me become more acclimated to my job as a property manager. It allows me easy access to reaching out to residents, as well as tracking the history of communication between management and homeowners. I would absolutely recommend this software to any and all property management firms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a new Assistant Property manager, Pilera has made it very easy to contact residents at the various properties I work with, as well as tracking history of Work Orders and requests submitted from residents. #### Cons The resources Tab can be a bit clunky at times. The difference between the "Legacy" and "New" tabs within the resoyrces tab can be confusing to understand for new users. #### Vendor response Hi Nick, Thanks for sharing your experience and recommending us! We've sent your feedback about the resources tab to our development team. Best Regards, Pilera Client Success Team Replied December 2022 --- ### Love this platform! - Overall rating: 5/5 - Reviewer: Theresa B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered We have worked with the design team to create just the right amount of platform to suit our needs. We can add on features at any time. They are always very available for any issues and requests. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integration with accounting software to provide a portal and base for our homeowners #### Cons Nothing. We continue to love all the features we take part in and are always happy to see what else they launch. #### Reasons for choosing Pilera Software This was the only product we viewed and loved it at first site. #### Vendor response Hi Theresa, Thanks for sharing your review! We're so happy to know that you're enjoying the Pilera platform! Best Regards, Pilera Client Success Team Replied August 2023 --- ### User friendly - Overall rating: 5/5 - Reviewer: Jessica D. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use very responsive representative for your company was always available and willing to assist returned email and call backs #### Cons The community website was not very easy to maneuver sometimes with photos uploading I’ve had difficulty if it’s the main photo or not. #### Reasons for switching to Pilera Software Not user friendly #### Vendor response Hi Jessica, Thanks for sharing your experience using Pilera! We're always happy to hear about the user-friendliness of the software and our support team! We've sent your feedback about the website photos to our development team. Best Regards, Pilera Client Success Team Replied December 2022 --- ### Pilera Daily User - Overall rating: 4/5 - Reviewer: Jill R. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, it is a great tool for us to get the word out to over 3,000 of our residents. Being able to text and email is a big plus. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Customer Support is top notch. You put in a ticket, and you hear back quickly. Timing when you send out dailies, is very important. #### Cons Sometimes getting pictures or graphics to fit. #### Vendor response Hi Jill, We're thrilled to hear about your experience with our customer support team! Thanks for sharing your review. We've sent your feedback about the graphics to our product development team. Best Regards, Pilera Client Success Team Replied August 2023 --- ### Great Database Manager - Overall rating: 5/5 - Reviewer: Emily H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, Pilera is a great database manager. The communication tools are easy to use, and the document library is easy to manage. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the best features Pilera has to offer would be the search function. To be able to search for names across all of the HOAs we manage is a time-saving function we utilize daily. Also, integrating and syncing with our accounting software is extremely helpful as well. #### Cons If there was one aspect I dislike, I would prefer the resident database appear immediately after selecting the HOA instead of being directed to the dashboard. --- ### Condo Association communication - Overall rating: 5/5 - Reviewer: Robert O. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Communications with owners #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integrates with TOPS, easy to edit website, #### Cons Until recently lack of recuing events in calendar, thanks for adding. Would like to see the ability to pull custom reports accessing all fields in the data base. #### Reasons for choosing Pilera Software features, ease of use, we bought after the improved calendar was added which had stopped us earlier. #### Reasons for switching to Pilera Software We were allowed to build a test site and see how it worked. We found out after the fact on the prior app #### Vendor response Hi Robert, thank you for reviewing Pilera and sharing your experience with the website feature! We're always happy to hear about what our clients like and what could be improved, as that helps us in developing new features. We'll send your feedback about the custom reports to our development team. Thanks again! Replied August 2021 --- ### Condo Management - Overall rating: 4/5 - Reviewer: Norman P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This has streamlined our historical data and compiled most of our processes into one place. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Work Order tracking and contractor assignment #### Cons lack of search features and document library ease of use for residents #### Vendor response Hi Norman, Thanks for sharing your experience using Pilera. We always appreciate hearing what our clients like about the product and what could be improved. We've sent your feedback on the document library to our development team. Replied August 2021 --- ### Efficiency and Effectivenes - Overall rating: 5/5 - Reviewer: Bob K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used Pilera for over ten years. It has been one of the most reliable elements in my company. The managers and the clients are very happy with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As stated in the title, this product has helped our company become more efficient and more effective in our everyday tasks. #### Cons The changes to the document library were a bit cumbersome initially but we have learned to appreciate them. #### Vendor response Hi Bob, thanks for sharing your experience using Pilera! We're happy to hear our software product has helped your team and clients increase efficiency! Thanks again! Replied August 2021 --- ### Easy to Use Product with Great Customer Service! - Overall rating: 5/5 - Reviewer: Tawny B. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered I love working with Pilera for its functionality and especially appreciate [SENSITIVE CONTENT HIDDEN] for all their help. They are always super fast to respond to questions. They have been extremely nice and a pleasure to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to use and navigate through which makes it simple to explain to clients. Pilera is also always making improvements and adding more features making it better every year. #### Cons The software is great! I would love for them to add a feature to allow for violation letter templates and disbtribution, otherwise, it has everything we need. #### Vendor response Thank you Tawny for your review on our software and customer support team! We are always thrilled to hear feedback from our clients and that helps us to develop new features and improvements to our product. We will send your feedback on the violations back to our development team. Replied March 2020 --- ### Great Service and Features - Overall rating: 5/5 - Reviewer: Stephen M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is easy to use with lots of useful information. #### Cons Wish it had some additional features. The ability to add graphics to notices would be fantastic. #### Vendor response Hi Stephen, Thanks for sharing your experience using Pilera. We're happy to share that you can now add graphics to your email messages/announcements! It's a recent enhancement we made to our communications platform. Here's a blog post about it - https://www.pilera.com/2021/04/authorize-net-integration-email-announcement-features.html Best Regards, Pilera Client Success Team Replied September 2021 --- ### On the fence - Overall rating: 4/5 - Reviewer: Judy K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Pilera had been implemented by the time i started working here. i was trained to basically use the software to email residents for communication. In regard to that function it has worked great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros I do like that the software itself is very easy to use. Functionality is great for very basic things. Granted I probably haven't used all of the features that are available and that is something i need to explore further. #### Cons We use the email feature the most. and the lack of customization is frustrating at times. For example the residents dislike the borders of the emails but that is something we cannot change. I do appreciate that the development team is taking our feedback and making pilera more functional. #### Vendor response Hi Judy, thank you for reviewing Pilera and sharing your experience with our development team! We're always happy to hear about what our clients like and what could be improved. Our customer support team has been in touch with you and will continue to work with you to improve your Pilera experience. Replied August 2021 --- ### Wonderful website, easy to use - Overall rating: 5/5 - Reviewer: Shauna D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Pilera support is always available. They offer wonderful support and training tutorials. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very helpful portal. Easy to communicate with owners and managers, love the maintenanace work order options. #### Cons I liked the old document library better than the new one. #### Vendor response Hi Shauna, Thanks for sharing your experience using Pilera. We always appreciate hearing what our clients like about the product and what could be improved. Replied September 2021 --- ### Pilera Review - Overall rating: 5/5 - Reviewer: Shawn L. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service team is incredible at helping you navigate through any issue you may be having with the software. We are able to provide our clients with answers to their Pilera questions thanks to the responsiveness of the customer service team. #### Cons I am hoping for more filtering option when it comes to generating resident or address reports on the software. #### Vendor response Hi Shawn, Thanks for your review and for sharing your experience with our customer support team! Our team has reached out to learn more about the resident/address filtering report options you mentioned in the review. Replied September 2021 --- ### Very user friendly - Overall rating: 4/5 - Reviewer: Carrie L. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Software is easy to use, aesthetically pleasing, and very user friendly. Customer service/support is always so helpful and quick to respond (Rhonda is our go-to and she is incredible!). #### Cons I do wish there was a message archive for owners new to the software to be able to view messages that have been sent to the community prior to their signing up. #### Vendor response Hi Carrie, thank you for reviewing Pilera and sharing your experience with our software and our customer support team! We're always happy to hear about what our clients like and what could be improved. This helps us to bring new features our clients can benefit from. We'll send your feedback about the owner message archives to our development team. Thanks again! Replied August 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/property/pilera-property-management-profile/reviews/?page=2) --- Pilera Reviews, Pros and Cons - 2026 Software Advice