Finding time to contact my HOA while they are open and I am not at work can be difficult, that is why i love being able to communicate through the portal. I also never have to worry about missing anything since I can just check online.

I do not have anything negative to say about the site other than it took a little bit of time for our account to get set up. Otherwise, I love everything.

We have been in the business for nearly 30 years, in that time we have seen many offerings in the marketplace. We moved to Pilera from another product that was considered the leader in our industry for years. We moved away due to constant glitches with our old provider's product and the lack of support to rectify them. Our expectations with Pilera have been exceeded. Our business has grown at a pace we have not experienced ever. A great amount of this success is due to Pilera. We use Jenark as our financial platform and Pilera integrates with it seamlessly and many other financial platforms. We have not experienced any significant technical issues with our integration. Our office now runs all our resident interface and communications through Pilera. The resident portals have been a big hit with our residents. I can't tell you how happy our Boards are with our reporting capabilities. What we really appreciate from a business perspective is the level of support and the constant improvement culture Pilera exhibits. They don't rest on their laurels. They continue to improve on their offerings.

We can document every interaction with our residents. It has built-in ticketing/tracking abilities. We can customize who we send communications to. from an individual to the entire community. It gives us the ability to know if the messages are received and opened. Provides us with the ability to provide a Document repository for every community. The ability to provide a Resident Portal to every homeowner or tenant. The product support is exceptional!

Set up takes a bit of getting used to. In the beginning, the flexibility the product offers can delay finding the best level of efficiency.

Pilera had been implemented by the time i started working here. i was trained to basically use the software to email residents for communication. In regard to that function it has worked great.

I do like that the software itself is very easy to use. Functionality is great for very basic things. Granted I probably haven't used all of the features that are available and that is something i need to explore further.

We use the email feature the most. and the lack of customization is frustrating at times. For example the residents dislike the borders of the emails but that is something we cannot change. I do appreciate that the development team is taking our feedback and making pilera more functional.

Ease of use. It is very easy to get started, learn the product and use daily.

Any software can be better, but nothing specific that I would list here.

Unit owners being to self-help. A lot of them do online work orders and print their own forms (ie: application to sell or lease, covenant to run) to submit when needed.

Pilera is very willing to listen and make adjustments to the software if they see the value and how it help all of their clients. This is what they promised me before the change and they in my opinion made changes I have asked about and others that I have appreciated. This is why I value Pilera and recommend them to all Associations.

The time it takes the programmers to adjust the software. When we asked if they could make the contacts searchable it took over a month. But I know this was not something every Association would want. Pelican Cove uses the contact information for gate entry so making it searchable helps when Lowes comes in for a delivery and does not know the unit number they are going to.

Management is lovely, professional, and responsive. Very pleasant working relationship and I genuinely like these people.

Pilera is extremely user-friendly, both for the management company and for the clients. We particularly like how aesthetically pleasing the interface and communications appear, and how it can be used to reverse 911 for any urgent notices needed.

I wish for more font choices, and I don't care for the new library - prefer the legacy version.

Experience has been good We use lot numbers for our homes as tracking for certain information and when we asked tech support on how we could make this work the person in the Tech Department worked with us and he came up with a way to solve it

able to send out blast emails to residents from office or home for planned emails able to set a time for them to go out easy to use and maintain information on residents

I found nothing wrong with the software it does whats we need

Positive!

Tech support is amazing. We never had to struggle with any issues as the tech support was always available for us. We like a lot that Pilera supports ELECTRONIC BOARD ELECTION process. After updating our HOA bylaws we conduct Board of Trustees elections with an electronic option via Pilera (and their 3rd party provider). Already had 2 annual elections, and in the most recent about 80% of homeowners voted electronically via Pilera with the rest voting by paper. Electronic elections improved the legal compliance of the process and reduced our costs.

The website template can perhaps be a bit more contemporary, and so is the document management.

We have worked with the design team to create just the right amount of platform to suit our needs. We can add on features at any time. They are always very available for any issues and requests.

Integration with accounting software to provide a portal and base for our homeowners

Nothing. We continue to love all the features we take part in and are always happy to see what else they launch.

Overall, Pilera is a great database manager. The communication tools are easy to use, and the document library is easy to manage.

One of the best features Pilera has to offer would be the search function. To be able to search for names across all of the HOAs we manage is a time-saving function we utilize daily. Also, integrating and syncing with our accounting software is extremely helpful as well.

If there was one aspect I dislike, I would prefer the resident database appear immediately after selecting the HOA instead of being directed to the dashboard.

I personally enjoy using Pilera. I think it is simple to use on both sides of the spectrum. I especially like it to track tasks. I love being able to re-assign tickets to other employees. I love that there is a history that we can reference when someone calls in about an issue. I love that we have the Knowledge base and how simple that is to use. I think the Document Library is an amazing tool to provide to our clients. I enjoy the idea of having the options to create calendars and to utilize a directory. I love the simplicity of sending out multiple or single welcome messaged and how easy it is to make administrative changes. Overall, I believe that this software was well designed and provides a great tool for management companies as well as residents. There are so many wonderful features and products that can just what a property management company, an HOA Board, or resident is looking for to get tasks done or look up information.

I love that the software is not complicated. It is very user friendly. I love that it provides a "go-to" place for our residents to keep up with the community and their accounts. I also love that Pilera offers great customer service that is professional, reliable, and provides resolution when I have an issue.

My main complaints with Pilera would be the Unassigned folder. I believe this feature allows for the opportunity for issues or correspondence to slip through the cracks. Sometimes figuring out warnings can be challenging. I have had complaints from investors about using Pilera because they have multiple names as Owners and can't link all their accounts in a login. Also, I have had complaints from people that they can get an actual statement from Pilera for lenders when they need it. The transaction history is not always acceptable by lenders.

Easy to use very responsive representative for your company was always available and willing to assist returned email and call backs

The community website was not very easy to maneuver sometimes with photos uploading I’ve had difficulty if it’s the main photo or not.

Pilera has been influential in helping me become more acclimated to my job as a property manager. It allows me easy access to reaching out to residents, as well as tracking the history of communication between management and homeowners. I would absolutely recommend this software to any and all property management firms.

As a new Assistant Property manager, Pilera has made it very easy to contact residents at the various properties I work with, as well as tracking history of Work Orders and requests submitted from residents.

The resources Tab can be a bit clunky at times. The difference between the "Legacy" and "New" tabs within the resoyrces tab can be confusing to understand for new users.

It's an easy to use system. I very much appreciate the support provided by [SENSITIVE CONTENT]. We called about some concerns, received options on how to best get the results we were wanting, news about upcoming enhancements, and just generally a wonderful outlook. Very positive!

What I like most is the access to customer support. It's quick, user friendly, and we can schedule actual training time.

We were made aware of several options that I feel we were not given enough information about at the start of our Pilera partnership. Would like to have more of a "roll out" of upcoming changes, events, etc.

I love working with Pilera for its functionality and especially appreciate [SENSITIVE CONTENT HIDDEN] for all their help. They are always super fast to respond to questions. They have been extremely nice and a pleasure to work with.

The software is easy to use and navigate through which makes it simple to explain to clients. Pilera is also always making improvements and adding more features making it better every year.

The software is great! I would love for them to add a feature to allow for violation letter templates and disbtribution, otherwise, it has everything we need.

Communications with owners

Integrates with TOPS, easy to edit website,

Until recently lack of recuing events in calendar, thanks for adding. Would like to see the ability to pull custom reports accessing all fields in the data base.

Software is easy to use, aesthetically pleasing, and very user friendly. Customer service/support is always so helpful and quick to respond (Rhonda is our go-to and she is incredible!).

I do wish there was a message archive for owners new to the software to be able to view messages that have been sent to the community prior to their signing up.

The customer service team is incredible at helping you navigate through any issue you may be having with the software. We are able to provide our clients with answers to their Pilera questions thanks to the responsiveness of the customer service team.

I am hoping for more filtering option when it comes to generating resident or address reports on the software.

I have used Pilera for over ten years. It has been one of the most reliable elements in my company. The managers and the clients are very happy with it.

As stated in the title, this product has helped our company become more efficient and more effective in our everyday tasks.

The changes to the document library were a bit cumbersome initially but we have learned to appreciate them.

The product is easy to use with lots of useful information.

Wish it had some additional features. The ability to add graphics to notices would be fantastic.

This has streamlined our historical data and compiled most of our processes into one place.

Work Order tracking and contractor assignment

lack of search features and document library ease of use for residents

Overall, it is a great tool for us to get the word out to over 3,000 of our residents. Being able to text and email is a big plus.

Customer Support is top notch. You put in a ticket, and you hear back quickly. Timing when you send out dailies, is very important.

Sometimes getting pictures or graphics to fit.

Pilera support is always available. They offer wonderful support and training tutorials.

Very helpful portal. Easy to communicate with owners and managers, love the maintenanace work order options.

I liked the old document library better than the new one.

I like how easy it is to use and that it is accessible on the web.

I don't like that we can not set households up. Like, set one address and all residents under one account.

I personally love the ease in which I can find unit owner information, as well as ease in using the support/hel desk.

If I had to choose a CON for this product, it's that the customization could use a little upgrade.