A great amount of this success is due to Pilera. We use Jenark as our financial platform and Pilera integrates with it seamlessly and many other financial platforms.

The resident portals have been a big hit with our residents. I can't tell you how happy our Boards are with our reporting capabilities.

Management is lovely, professional, and responsive. Very pleasant working relationship and I genuinely like these people.

I also love that Pilera offers great customer service that is professional, reliable, and provides resolution when I have an issue.

Software is easy to use, aesthetically pleasing, and very user friendly. Customer service/support is always so helpful and quick to respond (Rhonda is our go-to and she is incredible!).

I love the simplicity of sending out multiple or single welcome messaged and how easy it is to make administrative changes.

Sometimes figuring out warnings can be challenging. I have had complaints from investors about using Pilera because they have multiple names as Owners and can't link all their accounts in a login.

The ability to provide a Resident Portal to every homeowner or tenant. The product support is exceptional.

It has been one of the most reliable elements in my company. The managers and the clients are very happy with it.

We particularly like how aesthetically pleasing the interface and communications appear, and how it can be used to reverse 911 for any urgent notices needed.

I do like that the software itself is very easy to use.

Easy to use software and outstanding customer service.

I don't like that we can not set households up.

We use the email feature the most. And the lack of customization is frustrating at times.

It gives us the ability to know if the messages are received and opened. Provides us with the ability to provide a Document repository for every community.

I personally love the ease in which I can find unit owner information, as well as ease in using the support/hel desk.

For example the residents dislike the borders of the emails but that is something we cannot change. I do appreciate that the development team is taking our feedback and making pilera more functional.

I love the ease of communicating with the membership, the languages the messages allow users to pick, and the tracking of the membership when adding and removing people from the system.

The customer service team is incredible at helping you navigate through any issue you may be having with the software.

The software is easy to use and navigate through which makes it simple to explain to clients. Pilera is also always making improvements and adding more features making it better every year.

This is what they promised me before the change and they in my opinion made changes I have asked about and others that I have appreciated.

Functionality is great for very basic things. Granted I probably haven't used all of the features that are available and that is something i need to explore further.

US Dollar

Pilera Software is a cloud-based property management and HOA software solution helping thousands of managers to improve work efficiency and increase resident satisfaction.  Through Pilera, managers can communicate with residents, streamline maintenance, manage customer service, collaborate with board members, and more.  

Through Pilera’s a-la-carte pricing model, management companies can pick and choose the products they need to help their communities to thrive.  

1. Communications - Automated, phone, email & text messaging to an entire community or subset of a community; language translation; dynamic distribution groups; real-time delivery analytics; cross-community communications, and more. 

2. Maintenance - A robust work order system and vendor management app that organizes your maintenance & drastically reduces response time to residents.  Create and assign work orders, track status changes and comments, and generate reports.  Store vendor information, track certificate of insurance and auto-receive notifications, and associate vendors to multiple communities.  

3. Help Desk - Track all owner/tenant interactions at a unit or occupant level, deliver faster customer service with real-time troubleshooting capabilities, and provide a searchable FAQ for residents and staff.  

4. Resident Portal - One central place for residents to make payments online, update contact information, manage other occupants, and view documents, events, messages, and unit information.  

5. Websites - Mobile-friendly websites that integrate seamlessly with the Pilera portal.  Easy for your non-technical staff to maintain. Choose from several customizable templates, restrict access to pages, and post documents, surveys, events, and more.  

6. Condo & Rental - Track leases, pets, vehicles, guests, and more. 

LongDescription

File Management

Lease Tracking

Faculty/Staff Management

Electronic Payments

Payment Processing

HOA Violation Enforcement

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

SMS Messaging

Fee Collection

Transaction History

Portfolio Management

Rent Tracking

Communication Management

Customer Database

Calendar Management

Commercial Property Management

Member Database

Self Service Portal

Contact Management

Online Payments

Property Database

Vendor Management

Maintenance Management

Tenant Tracking

Client Portal

Real Time Notifications

Insurance Management

Residential Properties

Activity Dashboard

Reporting & Statistics

Event Management

Work Order Management

Customizable Templates

Tenant Portal

Website Management

Real Time Reporting

Customizable Branding

Member Communication

Reporting/Analytics

Contact Database

Lease Management

Third Party Integrations

Maintenance Scheduling

Task Management

Document Management

Owner Portal

Alerts/Notifications

Occupancy Management

Pilera provides two different pricing options and companies can pick and choose the products they want for their communities.  
1. Per Community Pricing - A great way to give individual communities freedom.
2. Per-Unit Pricing - Onboard many communities at a fraction of the cost while positioning your company for more growth.  

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