Property Meld software


12 reviews(4.5/5)
12 reviews(4.5/5)

Property Meld is a cloud-based property management software solution specializing in property management maintenance. It is suitable for properties that have at least 20 units.

Property Meld lets users schedule maintenance. There are separate portals for managers, tenants, vendors and maintenance, so maintenance teams and vendors can communicate with tenants in the system via their own portal.

Users can pay vendors and track costs; due dates and priority levels can be set and users will receive notifications when work is past due.

With Property Meld, work orders can be reviewed and then approved or rejected. Users assign work to either internal maintenance workers or outside vendors. They can see who is working on what in the system, and notifications are sent out at crucial junctures in work orders’ life cycles.

Property Meld automatically tracks costs for all tenants, properties and owners. Monthly reports for key metrics are generated monthly, and Property Meld provides a secure payment platform for users to pay vendors.

Property Meld is priced per unit managed per month. This product has been around since 2014 and targets both residential and commercial property managers, as well as homeowners associations (HOAs).

Supported Operating System(s):
Web browser (OS agnostic)

12 Reviews of Property Meld

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  • Kyla from Maids In A Minute

    Number of employees: 2-10 employees

    September 2018

    Makes My Job So Much Simpler

    Ease-of-use
    Functionality
    Quality
    Support

    Awesome. As a cleaning contractor for property management accounts, I wish more of my affiliates used this software!

    Pros

    I absolutely love it when property managers use this product. I own a cleaning service, and this software easily sends new assignments via email, allows you to communicate with the manager through the software, and invoice each job easily directly through the software. You can see the status of all jobs at any time, including whether or not it has been completed, or whether or not it has been paid.

    Cons

    Nothing, I wish more property managers used this product, they'd be a lot more organized

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tim from United Properties of West Mich

    Specialty: Residential / Single-family

    Number of employees: 11-50 employees

    July 2018

    Great for communicting between owners, vendors, and tenants

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The communication aspect and API to our PM software. It tracks our work orders like we thought and allows us to share important information with our investors immediately.

    Cons

    Better support would be appreciated, but the system is new, the software and great, and I am confident the company will soon be able to support a customer service team.

    This review was submitted organically. No incentive was offered
    Review Source
  • Ben from Northern State University

    Specialty: University/Student

    Number of employees: 501-1,000 employees

    May 2018

    Horrible Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Easy to submit work orders. Rather intuitive software.

    Cons

    The support staff is rude and ineffectual. Not only can they not make an appointment, even if workmen screws up an order but also they are condescending. A representative told my wife who was at work that she should "stop running errands and come home immediately" to let the workman in even though we clearly said we wouldn't be at the house. Later, when a customer service representative called me to apologize, he ended up giving me a lecture about how to fill out forms and how it was my fault things didn't go smoothly.

    This review was submitted organically. No incentive was offered
    Review Source
  • Kassandra from RentLucky & RentMyWay

    Number of employees: 2-10 employees

    September 2016

    Yay! Thank you Property Meld for making property management so HIP & EFFICIENT!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Hey there, it¿s Kassandra Rose, I am a founder, owner and designated broker for a successful property management company located outside of Seattle, Washington. With nearly a decade in the real estate industry and after handling thousands upon thousands of transactions, we¿ve just recently switched our ENTIRE maintenance department over to Property Meld!

    Pros

    We are now able to talk to our vendors and residents in real time! YES!!! The live chats, instant push notifications and accountability for all parties is priceless. Exactly what we were looking for. It¿s incredibly refreshing to work with such a forward-thinking company that actually values and implements our suggestions!

    Cons

    We know that you are a young company changing an otherwise out-dated and antiquated industry. Just hurry up, we can't wait to see what is up your sleeve next!

    Review Source: Capterra
  • Tim from Dodson Property Management

    Number of employees: 11-50 employees

    September 2016

    Excellent Experience. Valuable Tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    After doing almost all of our work orders in our enterprise software and through email and phone calls for the last 10 years, we identified a communication issue between tenant, vendor and property manager. We spent several months identifying several versions of work order software that provided various solutions to the issues we were having. After demo-ing two different solutions, it became clear that Property Meld was the absolute best choice. It solves problems we didn't even know we were having and after just a few months, our tenants and property managers have provided 5-star feedback. The most valuable pieces are that Property Meld connects the vendor and tenant and allows our Property Managers to be managers and not get stuck in the middle of a maintenance request scheduling it, getting keys and there is absolutely no chance a work order sent to a vendor can fall through the cracks. The daily summary emails helps our mid-level management staff keep track of what is going on in our manager's portfolios and really allows them to take an active role in their career development which is a value at Dodson Property Management we take very seriously. Finally, the customer service is unlike any software company we use (and we use a lot). It is personal and has made the transition easier than I could have ever imagined. Overall, this product gets an A+ from me.

    Pros

    The customer service and time saved for our property managers

    Cons

    I wish it could pull new properties from our enterprise software.

    Review Source: Capterra
  • Micah from ETB Properties, LLC

    Number of employees: 2-10 employees

    August 2016

    Great software for tenants, vendors, and managers for all maintenance administration!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We manage about 70 properties out of our Property Management Firm, and have been trying to schedule and track all maintenance using spreadsheets online. This has not worked well, and repairs keep getting missed, leaving tenants upset and causing us more work cleaning up the messes with tenants, clients, and vendors. PropertyMeld allows us to follow each tenant request for repairs, assign it to a vendor, and track the status of the work. Tenants are automatically notified when a vendor needs to reschedule, and it is easy to track long-term jobs that require specialists or special-order parts. It is also very easy for tenants and vendors to post pictures of items needing repair or completed work, making it very easy for us to keep our clients informed about repairs and documentation that work was completed satisfactorily.

    Pros

    Ease-of-use and simple functionality. Other software we reviewed to track maintenance seemed to offer so much more than just maintenance, making the interface confusing. Searching for properties, open repair tickets, status of repairs, etc is easy to find, and the software is very intuitive to use.

    Cons

    Integration of financial reporting would be nice, but then I am concerned we may loose some of the simple functionality and ease-of-use of this software.

    Review Source: Capterra
  • Ryan from Dodson Property Management

    Number of employees: 11-50 employees

    August 2016

    Streamlines maintenance/communication process for manager, tenants & vendors

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Started using the Property Meld software about 2 months ago and in it's short time it's completely overhauled our organization of handling service requests through Appfolio and streamlined the process of communication between our tenants and vendors.

    Pros

    Scheduling feature for vendors/tenants.
    Chat feature.
    Email updates once job is complete.

    Cons

    Vendors unable to schedule through calendar if not submitted by tenant directly.
    Vendors ability to close out Melds without a notes

    Review Source: Capterra
  • james from sdcpm

    June 2016

    Very good

    Ease-of-use
    Quality
    Support

    We have started using Meld now and our tenants love it and the customer support at Meld is very fast and helpful.

    Review Source: Capterra
  • Stella from Signature Property Management

    May 2016

    Exceptional Customer Service

    Ease-of-use
    Quality
    Support

    Ray & his team have been wonderful to work with. We feel that the product is great and has helped improve our response to our tenants repair requests. They have been able to integrate it with AppFolio as well which makes it all the more easy to use. Their customer service is top notch!! No matter when I call or email I get a response almost before I can send my question. Any suggestions we have made they have taken seriously. I have no qualms recommending them and their product!

    Review Source: Capterra
  • Jennifer from J-Realty

    February 2016

    A tool simple enough; my vendors, maintenance, and tenants enjoy using.

    Ease-of-use
    Quality
    Support

    Pros: Very simple to use - takes little to no training to start rolling. Fast integration - took 1 day to have me up and running Mobile friendly - I can check on the status of all my maintenance from any device at home Cons: Integration with other software systems would be handy

    Review Source: Capterra
  • James from Next Step Realty

    Specialty: Residential / Single-family

    February 2016

    FINALLY! An user-friendly maintenance software for prop managers.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The easy user interface...required ZERO training for tenants and vendors. Great application and easy to implement

    Cons

    It wasn't available earlier...such a great concept.

  • Dani from Landlord

    Specialty: Apartments / Multi-family

    February 2016

    Property management software that does it right!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It's super quick to get started, with an intuitive interface. Now everyone is kept in the loop when we have to do maintenance on our units, and the few times I had to email for customer support, they got right back to me.

    Cons

    This is my first go at a professional management software suite, so I can't really compare it to the competition, but Property Meld has everything I need so far to perform apartment maintenance, and the company seems open to feedback and feature requests.

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