Property Meld

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About Property Meld

Property Meld is an intelligent maintenance solution founded on solving property maintenance inefficiencies. Our streamlined solution gives you complete oversight and control over the maintenance process with access to real-time communication with all key players (residents, vendors, technicians, and owners) in one place. Easily schedule, track, and communicate work requests and turnovers. Giving your company more time to focus on growth, enhance repair speed, and ensure resident satisfaction. Designed for single-family residential and some multi-family residential property management companies....

Property Meld Pricing

Starting price - $1 per unit (for up to 95 units, with $40 per month as the minimum price) Price fo

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Property Meld User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4

Functionality

4.5

Showing 1 - 5 of 20 reviews

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Arielle

RE/MAX Generations

Verified reviewer

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Functionality

5

Reviewed December 2018

The Easiest Platform to manage large complexes!

Pros

The ease of use for this program is unlike any other. Tenants are able to file complaints, schedule maintenance appointments, and even pay invoices. It makes tenant housing maintenance a breeze!

Cons

The interface is very simple and easy to navigate. Can't complain!

Response from Property Meld

Arielle, Thank you! We love having awesome partners like you work with us!

Replied December 2018

Mark

GC Realty & Development, LLC

Verified reviewer

Company size: 11-50 employees

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed June 2020

Property Software Usage

Ease of communication with all parties involved in the process.

Pros

Property Meld had SMS communication that allowed us to move back and forth between vendor, tenant, and owner that was great to use.

Cons

The ability to use for our internal employees, not vendors, was challenging.

Reasons for choosing Property Meld

N/A

Ben

Northern State University

Verified reviewer

Company size: 501-1,000 employees

Industry: Real Estate

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered

Ease-of-use

1

Customer support

1

Functionality

2

Reviewed May 2018

Horrible Customer Service

Pros

Easy to submit work orders. Rather intuitive software.

Cons

The support staff is rude and ineffectual. Not only can they not make an appointment, even if workmen screws up an order but also they are condescending. A representative told my wife who was at work that she should "stop running errands and come home immediately" to let the workman in even though we clearly said we wouldn't be at the house. Later, when a customer service representative called me to apologize, he ended up giving me a lecture about how to fill out forms and how it was my fault things didn't go smoothly.

Tim

Dodson Property Management

Verified reviewer

Company size: 11-50 employees

Industry: Real Estate

Time used: Less than 6 months

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed September 2016

Excellent Experience. Valuable Tool

After doing almost all of our work orders in our enterprise software and through email and phone calls for the last 10 years, we identified a communication issue between tenant, vendor and property manager. We spent several months identifying several versions of work order software that provided various solutions to the issues we were having. After demo-ing two different solutions, it became clear that Property Meld was the absolute best choice. It solves problems we didn't even know we were having and after just a few months, our tenants and property managers have provided 5-star feedback. The most valuable pieces are that Property Meld connects the vendor and tenant and allows our Property Managers to be managers and not get stuck in the middle of a maintenance request scheduling it, getting keys and there is absolutely no chance a work order sent to a vendor can fall through the cracks. The daily summary emails helps our mid-level management staff keep track of what is going on in our manager's portfolios and really allows them to take an active role in their career development which is a value at Dodson Property Management we take very seriously. Finally, the customer service is unlike any software company we use (and we use a lot). It is personal and has made the transition easier than I could have ever imagined. Overall, this product gets an A+ from me.

Pros

The customer service and time saved for our property managers

Cons

I wish it could pull new properties from our enterprise software.

Micah

ETB Properties, LLC

Verified reviewer

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 6 months

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed August 2016

Great software for tenants, vendors, and managers for all maintenance administration!

We manage about 70 properties out of our Property Management Firm, and have been trying to schedule and track all maintenance using spreadsheets online. This has not worked well, and repairs keep getting missed, leaving tenants upset and causing us more work cleaning up the messes with tenants, clients, and vendors. PropertyMeld allows us to follow each tenant request for repairs, assign it to a vendor, and track the status of the work. Tenants are automatically notified when a vendor needs to reschedule, and it is easy to track long-term jobs that require specialists or special-order parts. It is also very easy for tenants and vendors to post pictures of items needing repair or completed work, making it very easy for us to keep our clients informed about repairs and documentation that work was completed satisfactorily.

Pros

Ease-of-use and simple functionality. Other software we reviewed to track maintenance seemed to offer so much more than just maintenance, making the interface confusing. Searching for properties, open repair tickets, status of repairs, etc is easy to find, and the software is very intuitive to use.

Cons

Integration of financial reporting would be nice, but then I am concerned we may loose some of the simple functionality and ease-of-use of this software.

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