Is Property Matrix right for your business?

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best for

  • Property Management
  • Best For All Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Great value for money
  • Great ease of use
  • Great functionality
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What is Property Matrix?

Property Matrix is a cloud-based property management solution for apartment complexes and multi-family unit properties. It offers applications for tenant and lease tracking, property accounting, building maintenance, CRM and online classifieds. The solution also provides features for document management, recurring transactions, email templates, search and check scanning. Property Matrix provides an accounting package that includes a general ledger, accounts payable, accounts receivable and transactional history. Users can also track lease agreements, create nested sub-accounts and receive/deposit payments from multiple tenants as well as vendors. Property managers can filter for vacancies or specific units, create invoices and check on maintenance requests. Pr... read more

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User Review Highlights

4.61

31 Reviews

5
21
4
8
3
2
2
0
1
0
4.5

Ease-of-use

out of 5
5

Customer Support

out of 5
4.5

Value for money

out of 5
4.5

Functionality

out of 5
  • icon"The Customer Support,(is excellent, very nice and helpful. Cost of program is great value."
  • icon"They are available to answer our plethora of questions via chat, email or phone and have a great set of articles for self-guided help that answer many questions."
  • icon"The onboarding was free and easy. The support staff is prompt and they take your suggestions and regularly integrate them into the software."
  • icon"Only con I have found is that if you run a report on the screen and leave the report section, you will have to totally rerun the report rather than just refresh."
  • icon"The messaging feature has caused us miscommunication with our tenants and comes across unprofessional so we abandoned trying to use it. Messages will not bounce back if an incorrect address is used."
  • icon"The only small critique I have is that the custom background themes are a little difficult to read."

Read user reviews

How much does Property Matrix cost?

$1.5 per unit, with a $400 per month minimum and a 30 day money-back guarantee.

Starting price

$400.00 per month

Free trial

Not Available

Free version

Not Available

Which features does Property Matrix offer?

Core features:

AccountingACH Payment ProcessingActivity DashboardActivity TrackingAlerts/NotificationsAPIBackground ScreeningBilling & InvoicingClient PortalCommercial Property ManagementShow more features +

People who reviewed this software give it a 4.5 star rating for functionality.

How easy is Property Matrix to use and deploy?

Property Matrix supports multiple deployment options, including: Cloud, SaaS, Web-based, iPhone, iPad, Android, Windows, Mac, Linux, Chromebook.

People who reviewed this software give it a 4.5 star rating for ease-of-use.

What do verified users say about Property Matrix

4.61/5 out of 31 Reviews

Showing 1 - 5 of 31 reviews

Debbie

Verified reviewer

Company size: 1 employee

Industry: Real Estate

Time used: Less than 6 months

Review Source: GetApp

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5

December 2015

Powerful property management software at a reasonable price

As a sole proprietor of a property management company, I've found it difficult to stay on top of all my responsibilities outside the office. I was spending too much time at my desk entering data, answering email, and printing reports to properly manage my properties. Property Matrix software changed all that. The cloud-based program allows me to access data from any location and device. All my data is on one screen, so I'm always current on what's happening. I can view all building information, specific unit details, rental history and even add photos to the Properties Page.

Pros

Customization is critical in my business. I have multiple properties and owners, with each requiring different information. The Property Matrix software allows me to add the details I need so my owners (and tenants) can obtain the most current information possible.

Cons

I'm very pleased with the overall performance of this software. The only small critique I have is that the custom background themes are a little difficult to read. A few more choices would be nice other than white and blue. This is purely aesthetic and doesn't affect the performance of the software.

John

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2019

Awesome Management Software - Best I Have Used Yet

We have seen a drastic amount of time reduced contacting tenants about payments as the system will generate an automatic text/email to alert them they need to pay their rent.

Pros

The onboarding was free and easy. The support staff is prompt and they take your suggestions and regularly integrate them into the software. Payment processing is free for incoming and outgoing ACHs which is unheard of (though they do take 5 business days). You can pay a fee to have them processed faster. This software has so many automation it cuts time sending statements, or emailing tenants. It has a great mobile app as well, you can run the entire system off a tablet or phone. Owner statements are a breeze and

Cons

There are a few issues I currently have, one being journal entries only allow for a general description of the entry so if I have something with accounts and I want to put a description on every line, that is not possible. Also in order to cut a check, a bill has to be generated, you can't just pick a GL account to put against the check (like QBs). I have mentioned these to the support team and they are doing what they can to implement these in future enhancements. You do pay for a full year upfront based on the number of properties but the cost of a year was still 1/4 of what we paid for our previous software.

Reasons for switching to Property Matrix

ResMan was just not able to handle the single-family properties we managed.

Stephanie

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 12 months

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

December 2017

Good for Residential Properties

Support staff is as helpful as possible, but the development team may be overwhelmed. Some things like flow of information from input to showing up on reports simply does not work, so there are several glitches which are confusing and concerning. The reports do look beautiful when they fully populate. Overall, a good choice for a small company dealing with residential property.

Pros

I like the layout of the property page and the ability to upload files and attach them to tenants. The navigation in that regard makes sense, and it allows for multiple companies to own different properties. Reports look nice.

Cons

Overall, it seems there is a lot that needs to be developed. The maintenance function for us has been unusable. The app does not work at all, so our maintenance staff has been unable to implement. The accounting features are not what we hoped for in regards to CAM functionality. As we have many commercial tenants, we were looking for a one- or two-click solution to bill triple net leases. While the developers have tried to customize this function for us, it has been several months without a real solution, which we were told would work upon purchasing the software. It was not as simple as promised to build a lease inside the program. Invoices are not easily customizable. The messaging feature has caused us miscommunication with our tenants and comes across unprofessional so we abandoned trying to use it. Messages will not bounce back if an incorrect address is used. The sender will not receive notification of any reply, you have to go in and check if the tenant has responded.

Anonymous

Time used: Less than 12 months

Review Source: GetApp

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5

December 2015

Seamless Application With an Effectual Maintenance Feature

As a part time property manager, I had to search widely for a comprehensive but flexible and user friendly property management software to ease my work and reduce trips I make to properties I manage. After reviewing close to 20 of the top applications, I narrowed my focus down to 5 apps, before ultimately settling on Property Matrix largely due to their responsive support team, simple user interface, and excellently optimized accounting, marketing and maintenance features. Because of its systematically organized Maintenance feature, I’ve cut down on the trips I make to my properties by almost 75%. Firstly, instead of waiting for phone calls from tenants, all maintenance requests can be raised straight through the tenant’s portal. I immediately pick it up from there through the ‘Maintenance’ tab and edit a couple of details before using the ‘Choose Vendor’ option, which interestingly is linked to Property Matrix’s vendor app. This allows the vendors to proceed with the checks and repairs, change status of pending maintenance and issue invoices right through their portal. Eventually, I usually choose to either pay the invoices or pass the charges directly to the affected tenants, depending on the tenancy agreement. At the end of the day, all the parties involved are satisfied by the ease and convenience of the Maintenance feature. Thanks Property Matrix! Keep it up.

Pros

Comprehensive User Friendly Responsive and Friendly Customer Support Linked to a wide range of other extremely useful apps

Cons

None that I've experienced so far.

ana

Company size: 11-50 employees

Industry: Real Estate

Time used: Less than 6 months

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2017

Great Website

Overall, this website is easy to use and customer support always helps out when you need it right away. I mostly use the accounting tab the most, I think the only problem I have when using it is the slowness. From the start they told us to use Google Chrome because it will run faster and I've used it from the start, however it still goes slow. Not too slow but does effect my work speed at times. I depend on Property Matrix 50% of my day, so it would help me out better if the speed can be increased. That is the only complaint I would have using the system. Other than that, it has all the features that I need to succeed at my job. I would recommend this program to other property management companies. I like how not only one department can use this, but everyone here in the office and maintenance guys can use this website.

Pros

Every department can use it

Cons

The slow speed

Response from Property Matrix

Ana, thanks for your review and the kind words about our support team! We've been working on optimizing the overall speed of the system over the last couple of weeks and you should see substantial improvements as these changes are being rolled out this week!

Replied February 2017

Showing 1 - 5 of 31 reviews

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