Propertyware Software


Propertyware is a cloud-based, end-to-end property management software that helps property managers and operators scale their businesses with several different property types, including mixed portfolios.

Propertyware’s platform allows users to post and market vacancies and includes lead-to-lease functionality along with integrated tenant screening. The system also offers tenant and owner portals that allow online payments, cash and accrual accounting, instant access to custom reports and statements, and ability to add custom fields.

Propertyware also offers mobile-responsive websites, as well as a leasing and maintenance contact center that includes automated vendor dispatching for emergencies.  

 

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000

113 Reviews of Propertyware

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  • Sarah from Self Employed

    Specialty: International

    Number of employees: 1 employee

    September 2018

    App is consistantly down!

    Ease-of-use
    Functionality
    Quality
    Support

    Since this app is a TPA for most property management companies they will not take responsibility for any inconvience the app causes their tenants (i.e. rent being one day late because the app is not working)

    Pros

    When you are able to log in the app makes it easy to pay rent with just a few clicks. Makes it easy to pay rent.

    Cons

    The app functions very slow, although user friendly when you are finally able to pull it up. Unfortunately it’s undependable.
    You go to log on on the 1st to pay rent and you have to cross your fingers that it’s working.

    This review was submitted organically. No incentive was offered
    Review Source
  • Danisha from D's Computer Repair & Web Design

    Specialty: Residential / Single-family

    Number of employees: 11-50 employees

    August 2018

    Great Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I am able to stay organzied with my properties
    Also I like the customer service help is available when I need

    Cons

    Sometimes it freezes and lags. Sometimes it not always able to add new property. But I don't really have any issues

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • David from Martin Estates

    Specialty: Residential / Single-family

    Number of employees: 2-10 employees

    June 2018

    Not a very good property management package.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Would NOT recommend this software as it's too cumbersome to use daily!

    Pros

    Most property management software has the features in this package. The package is very difficult to use no matter what type of account you login in as. The pro is the I haven't spent a significant amount of money for this product!

    Cons

    Very clumsy interface; difficult to get through to the reports that we use the most. No connection into Quickbooks so we are doing double entry.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Monique from J. F. Mechanical.com

    Specialty: Commercial

    Number of employees: 2-10 employees

    June 2018

    Good Support software

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The system allows you to interact with technicians and customers and track progress, time and inventory.

    Cons

    It doesn't always allow you to submit invoices once you close out of a work order project. You should be able to go back in a record once it is closed

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Antoinette from Panther Creek Parc

    June 2018

    Looks great but difficult

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use.

    Pros

    The interface looks great, looks easy to use and get from one section to another. Love that it does not time you out quickly, so if you have to step away from the computer for a moment you can pick up where you left off without losing what you were doing to log in!

    Cons

    It takes forever to get files downloaded. Having a preview page for documents instead of having to download each one would be beyond helpful.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: RealPage, Propertyware

    June 2018

    Antoinette, thanks for taking the time to post this review. Unfortunately, it looks like it was classified as Propertyware though your property does not use the software.

  • Alejandra from NSB Associates, Inc.

    Specialty: Real Estate Developer

    Number of employees: 11-50 employees

    May 2018

    Basics at a good price

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    There are similar/other programs out there that can do this and more without as much trouble.

    Pros

    Works best for very small management needs, has feature for late notices on rent that is fabulous and easy to use. The program can be used anywhere as it is cloud based.

    Cons

    Software is better for large scale property management where I needed something on a smaller scale.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Nina from Business Broker World

    May 2018

    I was a bookkeeper and the team lead for dealing with issues on Propertyware.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The integration into rent, and ledger system. It was easy to pay vendors in bulk and they have an Owner payment system that most companies don't have.

    Cons

    The timetable to fix community wide issues was Very POOR!!! They would have us submit requests on a Community Board and wait for votes, supposedly the ideas with most votes would be worked on. Trouble is there were SEVERAL complaints about the same issues with 1000's of votes that sat on the system for 2 years!!! Still new people would call, complain and write ideas to no avail. It seemed the tech team or development leaders would choose the easiest tasks to fix and leave the real issues alone. They'd agree to work on a simple font or logo design but ignore the bigger issue of reports or accounting. This was a constant issue and aggravating. I had to run several reports into an Excel and merge them to get the information needed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    Very good software. Tons of features and options. Sometimes cumbersume, but full of great tools!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    All of the features and customization options. We have used Propertyware for over 3 years. It has helped us streamline, analyze, and improve our operations.

    Cons

    It can be a very cumbersome tool at times. Propertyware can be used by someone with a few properties or a property management company with a thousand properties. Being a smaller company means we use it on a far smaller level than some may.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kenny from Software

    March 2018

    Useful software that's feature rich. Could have used some more supporting tutorials and intro.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The application is feature rich, cloud-based and comprehensive in its offering. The browser-based interface was nice and was pretty responsive.

    Cons

    Could be more intuitive and come with better start-up tutorials. It would have been helpful to be able to better manage sub-accounts and allow for multiple logins to access different accounts.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Cody from Community Builders

    March 2018

    This is a great software if you are just looking for the basics and a low price.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that you can merge forms with leaseholders in the database. Obviously this function makes it a lot easier to send notices to residents who are late on their rent.

    Cons

    As I said before, this is a good software for the cheap price, but there are other softwares that are more robust and easier to use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: RealPage, Propertyware

    March 2018

    Hello, Cody. Thank you for your review! We appreciate your response and hope you and your staff are taking advantage of the advanced functions Propertyware has to offer. You can access our expert courses by selecting the "Training" link on the top right of the navigation bar after you login to the system. Our software is so customizable, you may be surprised at the additional options available to help you achieve your business goals. Cheers, Casi Rollins Director of Product Marketing - Propertyware

  • Carolina from Huawei Technologies

    March 2018

    Property management, marketing and accounting.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've definitely gotten a scalable solution that helps property managers to maintain the properties with automated and optimized flows work.

    Pros

    I like social collaboration between property managers, landlords and tenants. Digital marketing functionality is very full of digital marketing. The training process is and implementation can be done in a very short time.

    Cons

    The downside is that it is not aimed at commercial or large properties. The software can not be installed on computers either, it can only be done through the cloud.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: RealPage, Propertyware

    March 2018

    Hello, Carolina. Thank you for posting your Propertyware review. We do have plans to expand our solution for commercial property management use in the future. Would you be willing to share more information with us about your requirements? I look forward to hearing from you and thanks for being a Propertyware user! Cheers, Casi Cassandra Rollins Director, Product Marketing

  • Avalon from John Curry Leasing

    March 2018

    I've been using Property Ware for a few years now and am impressed with the ease for our tenants.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like that I can easily update the tenant ledgers as well as send out letters in real time. The tenants can easily get ahold of me.

    Cons

    We have had several issues where tenants are on autopay and they have been charged twice. It takes awhile to get it reversed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Anae from The Pointe at Central

    Number of employees: 2-10 employees

    March 2018

    Hard to understand at first but very once you get it its easy

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Organization skills

    Pros

    It lets you customize things like the building, rates, and apartments easily. Slow tech support but they usually figure out if something is wrong

    Cons

    Tech support can be very slow. Very old looking. Also wish there was a maintenance side for things in the property

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: RealPage, Propertyware

    March 2018

    Hi, Anae - Thank you for the review! We appreciate you taking the time to provide feedback. We do have a maintenance application as well. I'll have someone reach out to discuss that with you. Cheers, Casi Cassandra Rollins, Director - Product Marketing

  • Bermel from Royal Rose Properties

    Number of employees: 11-50 employees

    March 2018

    It is an awesome web tool mor epowerful than Podio in my personal view.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    all the benefits that a company is expecting

    Pros

    The system is easy to use and very well organized in a matter that you will not miss anything you have put in details. Purely awesome tool !

    Cons

    When it is down. But not all the time. There is an alrt that they will have a maintenance on the said specific date.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: RealPage, Propertyware

    March 2018

    Bermel - Thanks for leaving your review of Propertyware! Cheers, Casi Director of Product Marketing - Propertyware

  • Michael from Royal Rose Properties

    Number of employees: 11-50 employees

    February 2018

    Propertyware is complex and challenging, but provides nearly comprehensive functionality.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our property management company, Royal Rose Properties, literally could not function without it.

    Pros

    Their "custom fields" option allows you to record just about whatever information you want or need onto every (unit/building/portfolio/contact/work order/lease/vendor/etc./etc.). On top of that, the system is robust enough to then allow you to create reports that provide, filter by, sort by, and otherwise use that custom data, which means it's useful for tracking just about everything. Which is HUGE for a big, complex mess like property management.

    Also, while their support system is occasionally (not always or even often!) slow, they do always follow through, and they're tenacious about getting to the bottom of problems. Also, they do actually pay attention to and actually (occasionally) implement new-feature requests, which is really rare in my experience and alone makes them awesome.

    Cons

    It looks like it's from 1990...and it *acts* like it's from 1990. Which is to say there are lots of small, annoying inconsistencies in the way things are treated that add up to a significant headache without ever actually making you feel like any one thing is enough to make you switch services. For example, you can right-click on a link to any property, lease, or contact and open it in a new tab -- but you can't do that for Work Orders; for whatever reason, they're called through Javascript instead of through a URL, *despite HAVING a unique URL* that you can easily link to. So why is that one thing alone unable to be right-click opened?

    For another example, you can set a pop-up message to show up whenever you view a property/contact/etc, and that works just fine IF you get to that page by clicking a link to the page. But if you've already been to that page and you use the Back button to get to it, the software deposits you at whatever point in the page you were at when you left...and the pop-up is still way back up at the top of the page, so you have to scroll all the way up to close it, then scroll all the way back down to where you actually want to read (because it greys out the whole page when the pop-up pops up.)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Beth from Long And Foster

    Specialty: Apartments / Multi-family

    Number of employees: 11-50 employees

    January 2018

    I use this software on a daily basis and it does have some great features

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This is pretty easy software to use. I can move through seamlessly with out much problem. Doesn't require a lot of time to train.

    Cons

    I wish it transported more information from property ware to the property ware maintenance side. Such a full tenant contact info not just primary contact. Also wish that when you send an email through the maintenance system it was traceable after it is sent or directly showed up in our email as sent.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Angela from Deck

    Specialty: Residential / Single-family

    Number of employees: 2-10 employees

    December 2017

    Huge learning curve

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've been using the software for at least a year and keep thinking I'll get used to it. I'm coming from other property management software so I'm familiar with the property management software features. It's almost like using an old Microsoft computer before windows. I would prefer a few buttons nice and easy and keep the data sheets in the background for the geeks.

    Pros

    This software seems to be very robust. Certainly it can do just about anything. It allows you to manage just about anything that rents on a monthly basis. Storage units, shampoo stations, or HOA, you can manage it with this software. I love that the tenants have their own portals and maintenance requests are easy.

    Cons

    It's NOT user friendly. Every step takes three or four clicks of buttons. The words used are not intuitive either. Need to find a vendor? Go to Money out. Need to send leases? Go to Mail Merge. Moving in a tenant takes manual entry of a number of things including the rent amounts and move in dates. Leases don't auto populate with the number of signers. Each time the number of signers changes it requires a manual change of the each field: date, signature field, and the name fields.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Naz from Desert Springs Realty

    Specialty: Residential / Single-family

    Number of employees: 2-10 employees

    December 2017

    ACH EPay Trigger 5th Day (False Info)

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Solution: PW needs to place in their tool a trigger that if Bank does NOT reply within the 5th business day with Funds Transmitted, then Transaction is DECLINED. Currently there is no such trigger. PM BEWARE !!

    Pros

    This product has the basic typical platform that most PM Tools provide. Input information into a database is alright.

    Cons

    To All BeWare !!

    Problem: Out PM Company was seeing that when a Tenant pays rent via the Tenant Portal ACH Payment (EPay Status: Pending, PW Cycle: Approved, Processed, Originated) the Epay Status would go from Settled one day to Returned the next. Heven forbid the PM Company paid their Owners based upon this FALSE information (EPay Status: Settled, PW Cycle: Pending, No Reply from Bank).

    Property Ware (PW) Process is Tenant submits a payment via Tenant Portal EPay (PM sees in PW Tool: Pending). PW goes through many cycles (PW Cycles: Approved, Processed, Originated, but still the PM sees in PW Tool: Pending). PW states that it can take up to 3 to 5 business days to process the payment (FALSE Info). Within 3-5 business days if PW does not hear back from Bank that Tenant funds are approved, then PW on its own will change the status to Settled (PM see in PW Tool: Settled, PW Cycle: Settled (False Info)).

    You as the PM Company pay your Owners based upon this PW Status: Settled (False Info).

    Solution: PW needs to place in their tool a trigger that if Bank does NOT reply within the 5th business day with Funds Transmitted, then Transaction is DECLINED. Currently, there is no such trigger. PM BEWARE !!

    It would be nice to have a PW Tool that was looking out for the USERs best interest (PM User) vs the Tenant's best interest (False Info).

    This review was submitted organically. No incentive was offered
    Review Source
  • Heather from Camden Property Trust

    December 2017

    We use this software at work. Although it's easy to navigate, there's frequent site crashes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This site is easy to navigate and doesn't need much training to use reports, tabs, or find what you need. The look and font is clear and easy to read, and the recent update they applied is much easier to access

    Cons

    I don't like how the system Crashes often. It won't load information quickly and this is almost a daily occurrence that this happens. It sometimes won't loads my preset username and password and can take a while to resolve the site issues. I'm particular, after it does updates, which is really frustrating.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dan from PGM Real Estate

    October 2017

    Not the best but still gets the job done.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Makes marketing vacant units easy and syndicates to many other sites. Propertyware app is a nice touch for property managers on the go.

    Cons

    Cannot enhance or flip photos for marketing within the software. The software can also be uncooperative when working on a mac computer.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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