Is Propertyware right for your business?

We’re here to help you make the best Property Management Software choice.

best for

  • Property Management
  • Best For All Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Good value for money
  • Good ease of use
  • Good functionality
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Frontrunner 2021

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What is Propertyware?

Propertyware, a RealPage company, is a powerful, customizable and open all-in-one software solution designed to help Single Family property management companies run their business their way. Propertyware provides unmatched customization, an open API for two-way data exchange, portfolio-level accounting and reporting, and the industry’s only solution for multi-regional expansion and growth allowing managers to easily monitor local operations and see holistic reporting with a single sign on. Built by single-family experts, Propertyware has been the industry’s leading property management platform for almost 20 years for residential rental businesses. Today, we’re fortunate to be the software provider for some of the industry’s largest and most successful single-family pro... read more

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User Review Highlights

3.74

246 Reviews

5
85
4
62
3
42
2
22
1
22
3.5

Ease-of-use

out of 5
4

Customer Support

out of 5
3.5

Value for money

out of 5
3.5

Functionality

out of 5
  • icon"I love the fact that the software is customizable."
  • icon"Huge fan of the 2 way API and the ease of use with other technology that is essential for property managers."
  • icon"The software has many useful features for example Custom fields, customized reporting, and automated scheduling of reports. Integration with DocuSign is a huge time saver."
  • icon"Reports are difficult to understand and there is no explanation. Difficult to make changes, locks entries for needless reasons."
  • icon"Not just for the web templates, but also for the graphic interface of the software and the automatically generated print brochures. PW is confusing and poorly laid out overall."
  • icon"The transfer of properties/owners integration was difficult and did not go smoothly."

Read user reviews

How much does Propertyware cost?

• $250 per month • Contact Propertyware for pricing quotes

Starting price

$250.00 per month

Free trial

Not Available

Free version

Not Available

Which features does Propertyware offer?

Core features:

AccountingAlerts/NotificationsAPIBilling & InvoicingCommercial Property ManagementContact ManagementCredit CheckCustomizable ReportsData Import/ExportDocument ManagementShow more features +

People who reviewed this software give it a 3.5 star rating for functionality.

How easy is Propertyware to use and deploy?

Propertyware supports multiple deployment options, including: Cloud, SaaS, Web-based, iPhone, iPad, Android.

People who reviewed this software give it a 3.5 star rating for ease-of-use.

What do verified users say about Propertyware

3.74/5 out of 246 Reviews

Showing 1 - 5 of 233 reviews

User Profile

Carolina

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

March 2018

Property management, marketing and accounting.

I've definitely gotten a scalable solution that helps property managers to maintain the properties with automated and optimized flows work.

Pros

I like social collaboration between property managers, landlords and tenants. Digital marketing functionality is very full of digital marketing. The training process is and implementation can be done in a very short time.

Cons

The downside is that it is not aimed at commercial or large properties. The software can not be installed on computers either, it can only be done through the cloud.

Response from RealPage

Hello, Carolina. Thank you for posting your Propertyware review. We do have plans to expand our solution for commercial property management use in the future. Would you be willing to share more information with us about your requirements? I look forward to hearing from you and thanks for being a Propertyware user! Cheers, Casi Cassandra Rollins Director, Product Marketing

Replied March 2018

Helen

Company size: 2-10 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

April 2022

Residential Property Management Propertyware User

Pros

Propertyware is easy to use and most functions can be accessed on a mobile device when you are on the road. In person, phone support is available 9am to 8pm EST. Multiple templates are available for Owner statements. Keeps Property Management paperless. No accounting background is required to use the platform, but it helps.

Cons

In order to view a Document from the administrator platform, the document must be downloaded again to your computer everytime it is opened, rather than being viewed in the platform. Tenant payments are limited as to maximum amounts and payments, which are only accepted one at a time, take up to five business days to process. Not every phone support tech is well versed in the software and sometimes more than one call is needed to get to your answer.

Response from RealPage

Hi Helen, We're definitely glad that you're making the most out of Propertyware! If you haven't already, please let customer support know about the suggestions you have, like viewing documents in the application instead of downloading it. - Charlie W

Replied May 2022

Bruce

Company size: 2-10 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2021

Propertyware & QuickBooks

Very good. Excellent technical support, constantly improving features.

Pros

It is a good database and syncs financial information with QuickBooks

Cons

It's reporting features are limited. Sometimes the engineers will disable a feature while making other improvements.

Reasons for choosing Propertyware

As stated previously, the ability to sync financial information into a proprietary software file was paramount with us.

Reasons for switching to Propertyware

Yardi became very expensive and was not improving features. We decided to consolidate all of our bookkeeping functions into QuickBooks. Propertyware was able to give us this important function

Deborah

Company size: 201-500 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

April 2022

Like and Dislike

Fair

Pros

Excellent customer service, always get someone to help me

Cons

Maybe it is the admin settings, but I need: MY PROPERTY ONLY emails and notifications, correct reports ie:90 days expirations, owners to receive a 90 day notification---the same as tenants get

Response from RealPage

Hi Deborah, Thanks for your feedback. Our PW customer service team will be thrilled to know they've been highlighted in your review! If you haven't already, please convey your feature request to the support team. Our developers check out suggestionsfrom customers like you and the higher the demand, the better. - Charlie W

Replied May 2022

Martha

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2022

Propertyware's Customer Service is Outstanding

We have software that we can readily access for our business needs. Accounting, rent rolls, ledgers and maintenance.

Pros

I use propertyware for prospects, maintenance, conversion, uploading payments, and monitoring ledgers. Each of these features is so easy to use. More importantly, if I run into a problem the propertyware staff is so professional, so friendly, so knowing that the staff, all of them are equipped to handle any problem you may have. And they are very patient and don't ever make you feel that a question you ask is so stupid, never.

Cons

So far, I have no least about the software. For the things I need to do, it's top of the line.

Showing 1 - 5 of 233 reviews

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