Propertyware Software


 

Propertyware is a cloud-based, end-to-end property management software that helps property managers and operators scale their businesses with several different property types, including mixed portfolios.

Propertyware’s platform allows users to post and market vacancies and includes lead-to-lease functionality along with integrated tenant screening. The system also offers tenant and owner portals that allow online payments, cash and accrual accounting, instant access to custom reports and statements, and ability to add custom fields.

Propertyware also offers mobile-responsive websites, as well as a leasing and maintenance contact center that includes automated vendor dispatching for emergencies.  

 

 

Propertyware - Portfolio overview
 
  • Propertyware - Portfolio overview
    Portfolio overview
  • Propertyware - Learning catalog
    Learning catalog
  • Propertyware - Monthly income
    Monthly income
  • Propertyware - Reconciliations
    Reconciliations
  • Propertyware - Prospects
    Prospects
  • Propertyware - Management fee calculation
    Management fee calculation
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

100 Reviews of Propertyware

 

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Software Advice Reviews (73)
More Reviews (27)

Showing 1-20 of 73

Beth from Long And Foster
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

I use this software on a daily basis and it does have some great features

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This is pretty easy software to use. I can move through seamlessly with out much problem. Doesn't require a lot of time to train.

Cons

I wish it transported more information from property ware to the property ware maintenance side. Such a full tenant contact info not just primary contact. Also wish that when you send an email through the maintenance system it was traceable after it is sent or directly showed up in our email as sent.

Review Source
 
 

Angela from Deck
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Huge learning curve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been using the software for at least a year and keep thinking I'll get used to it. I'm coming from other property management software so I'm familiar with the property management software features. It's almost like using an old Microsoft computer before windows. I would prefer a few buttons nice and easy and keep the data sheets in the background for the geeks.

Pros

This software seems to be very robust. Certainly it can do just about anything. It allows you to manage just about anything that rents on a monthly basis. Storage units, shampoo stations, or HOA, you can manage it with this software. I love that the tenants have their own portals and maintenance requests are easy.

Cons

It's NOT user friendly. Every step takes three or four clicks of buttons. The words used are not intuitive either. Need to find a vendor? Go to Money out. Need to send leases? Go to Mail Merge. Moving in a tenant takes manual entry of a number of things including the rent amounts and move in dates. Leases don't auto populate with the number of signers. Each time the number of signers changes it requires a manual change of the each field: date, signature field, and the name fields.

Review Source
 
 

Naz from Desert Springs Realty
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

ACH EPay Trigger 5th Day (False Info)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Solution: PW needs to place in their tool a trigger that if Bank does NOT reply within the 5th business day with Funds Transmitted, then Transaction is DECLINED. Currently there is no such trigger. PM BEWARE !!

Pros

This product has the basic typical platform that most PM Tools provide. Input information into a database is alright.

Cons

To All BeWare !!

Problem: Out PM Company was seeing that when a Tenant pays rent via the Tenant Portal ACH Payment (EPay Status: Pending, PW Cycle: Approved, Processed, Originated) the Epay Status would go from Settled one day to Returned the next. Heven forbid the PM Company paid their Owners based upon this FALSE information (EPay Status: Settled, PW Cycle: Pending, No Reply from Bank).

Property Ware (PW) Process is Tenant submits a payment via Tenant Portal EPay (PM sees in PW Tool: Pending). PW goes through many cycles (PW Cycles: Approved, Processed, Originated, but still the PM sees in PW Tool: Pending). PW states that it can take up to 3 to 5 business days to process the payment (FALSE Info). Within 3-5 business days if PW does not hear back from Bank that Tenant funds are approved, then PW on its own will change the status to Settled (PM see in PW Tool: Settled, PW Cycle: Settled (False Info)).

You as the PM Company pay your Owners based upon this PW Status: Settled (False Info).

Solution: PW needs to place in their tool a trigger that if Bank does NOT reply within the 5th business day with Funds Transmitted, then Transaction is DECLINED. Currently, there is no such trigger. PM BEWARE !!

It would be nice to have a PW Tool that was looking out for the USERs best interest (PM User) vs the Tenant's best interest (False Info).

Review Source
 
 

Maria from Horizon Properties, Inc.
Specialty: Mixed Portfolio
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

It's okay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I need something easy that will work with QuickBooks and has a double entry type accounting program

Pros

It was the first program we used - it was great at first. They were supposed to help us incorporate QuickBooks into it but that never happened

Cons

That it is not a accounting type program - it goes off line at times that are inconvenient to us because we are in Australia time zone

Review Source
 
 

Jasmine from Quasar Property Management & Real Estate
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Wonderful and easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use - and you can create custom fields to cater to your company's needs. Uploading images with ease.

Cons

I would like to add the standard markup for vendors to the portfolio verses the vendor themselves. Since management agreements may vary in percentage I would like to customize this field. Right now the only markup area is located in the vendor field.

Review Source
 
 

STEPHEN from PROPERTY MANAGEMENT
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

TO EXPENSIVE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

OVERPRICED

Cons

THE SOFWARE IS OVER PRICED AS WE ARE ONLY A SMALL MANAGEMENT COMPANY, IT IS FAR TO COMPLICATED FOR US TO USE, NO ONE WOULD WORK WITH US AS THE AGREEMENT WAS UNDER CONTRACT. WAS A MISTAKE EVER SIGNING UP. TO COMPLICATED, AND WOULD NOT WORK WITH US ON PRICING, AS I WANTED TO TERMINATE BEFORE THE END OF THE CONTRACT.

Review Source
 
 

Jim from Pointe Vista Management, Inc.
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great back office, terrible resident and onsite manager interface.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Such great potential, but terrible execution. They add modules that do not fully integrate with existing modules. Customer service is great with the accounting sections but don’t ask about Maintenance Plus.

Pros

Great back end accounting, Reports are “semi-customizable’, Dashboards are a nice feature, Ability to add custom fields.

Cons

The entire mobile app system is completely unusable. No capability to create a work order in the field on your phone or tablet via an app. Maintenece plus is a joke, it doesn’t fully integrate into Propertyware and customer service doesn’t understand it either therefore rendering it useless. To add insult to injury you still cannot create work order out in the field.

Review Source
 
 

Melanie from Chattanooga Property Management
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

So much wasted potential

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software has SO much potential to corner the market, but it is clearly not designed by anyone with practical experience in property management. If the designers would consult with real-world users to learn how life works in our industry, and implement accordingly, it could be so much more efficient and productive.

Pros

Integrated accounting; custom-field options; full-service software; built-in credit reporting and ACH functionality

Cons

So many features that not all of them are expertly designed to function logically or flow properly; tech support often is more clueless than we are; report customization is VERY limited (though there are a lot of standard reports available)

Review Source
 
 

LE from Mayfair Homes
Specialty: Real Estate Developer
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Extremely frustrating experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is an improvement over using Excel spreadsheets as our repository for tenant activity and maintenance requests.

Cons

Process from the get-go signing the contract until now as users has been a huge pain. Their contract is very unclear and uses terms only they understand. They kept making errors in the contracts and had to re-send multiple times. Implementation was very high level and they push you to take training courses on your own time to learn the software. Set up process did not go smoothly. Couldn't get check scanner to work even after hours on the phone with Support. One key reason we chose this software was because of its ability to sync with QuickBooks. But they provided incorrect training materials on the sync to QuickBooks and also gave conflicting answers on other questions I had about the sync so I ultimately lost confidence in trusting the data to sync with QuickBooks accurately. Some Support reps cannot answer basic questions about the software nevertheless technical questions. Software is not intuitive. Reports are not user-friendly. Biggest frustration though is the constant billing errors. Each time I look at our billing history there is a new surprise. They will charge our account and provide no supporting details for the charges. Most of the time it's been due to an error that I have to bring to their attention to get reversed. It has been an extremely frustrating process from beginning to end. Look forward to investigating other software programs as we getting closer to our contract expiration.

 
 

kennethk from A. E. Newman, Inc.
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Poor customer service and follow up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The program does the basics but that is about it. They have added staff to help with customer service but it has not made a difference.

Cons

Poor customer service and follow up, tenant online payment fees are outrageous and their answer was "don't worry the tenant pays them", interface is behind the times. I would give other options a serious look.

 
 

James from PMI Palo Park
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Behind other software brands

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If this was not required by my franchise, I would go with a different product. At this point I am so fed up with PropertyWare I am considering using a different product despite the requirements.

Pros

Has lots of features. Nothing else. They are requiring me to put in 100 characters, but I don't have 100 characters worth of good to say about it.

Cons

Jumps to different screens
Reports are difficult to understand and there is no explanation
Difficult to make changes, locks entries for needless reasons
Most customer service personal have very bad accents. I don't have a problem with people from other countries, but it gets really frustrating when they can't understand you and you can't understand them.
Horrible, NNN tracking.

 
 

Esther from Pierce Properties
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

No Customer Support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Propertyware does NOT care about individual support for customers. A least not small business customers.

Pros

The software can be self taught and easy easy to follow. The user friendliness is all that this product has offerd.

Cons

No customer support. Two months ago I completed paperwork to upgrade to a "new platform." Nothing had been done. It took a year and a half before over credit card processing changed over. Propertyware also failed to deposit the rents into my bank account. I have asked for help and sent the list of issues and questions and no one responds.

 
 

Amy from Paragon Rentals
Specialty: Real Estate Developer
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Owner of several apartments and single family houses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Propertyware has an amazing customer service department. You call them and someone will ALWAYS be there to support you. The real problem is that PW is so hard to use that you find yourself needing to call in all the time. Propertware also has the ability to run some pretty amazing reports.

Cons

Propertyware is VERY expensive compared to other products. The system is not user friendly and they charge for everything. I switched over to Appfolio and the price was much cheaper. The tenants can all pay online using the Pay Near Me product instead of me paying to scan the checks in through the deposit machine. The overall system is so much easier to use.

 
 

Arne from Kupiane Management Services
Specialty: Mixed Portfolio
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Propertyware is a very comprehensive yet easy to use software that is interactive to both tenants and owners as well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

applies to any size of portfolios. the tenant and owners' portals are awesome as it increases our aim to be a customer-focused company.

Cons

My only issue is the expensive recurring monthly payments. It would be easy to just have a one off payment.

 
 

Scott from McCrea Property Group, LLC
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Easy to use but need to improve commercial focus

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is easy to navigate and simple to use. The different areas are easy to identify and give us the ability to use the security features to limit employees access to only the areas of need. We also really like the tenant portal.

Cons

We are a commercial real estate company and there are many features that could/should be added to make Propertyware more usable to our industry. It is very obvious the original focus of the software as been in the residential area. The reporting also needs more flexibility.

 
 

Aaron from Innovative Property Solutions
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

4 years of HELL

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Go with anything but propertyware. An excel spread sheet would be less frustrating.

Pros

Has lots of features and reports. Thats about it. It has a huge learning curve and then they like to keep adding "features" that make it more difficult and less control.

Cons

Real Page tries to add services at every corner and they produce products that are a year from being ready for market and push them on their clients. The first was Maintenance Plus --- DISASTER. The latest is the payment processing - This is where they make money from the tenants by processing your payments for you..DISASTER x3. It cost me days of my life I will never get back. I am changing companies after 4 years of HELL.

 
 

Lori from Affordable Lawn Service
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software has helped me mainstream my storage facility very quickly! Very easy to use and I am free to do my other hobbies instead!

 
 

Kathy from DAR Development
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Simplified my daily workload

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a great product to keep organized and on top of things! Easy to use and very helpful for my daily duties!

Pros

I like how user friendly it is and cuts down on my work load.

Cons

Nothing

 
 

Mark from Golden Homes Inc
Specialty: Apartments / Multi-family
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Managment Property

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Its a great product. Would consider buying it if it was in my budget. Would highly recommend it people who have the money. Good Luck. Look forward to using yall again. Thanks!!

Pros

Like the simplicity of it

Cons

? Not sure I have any

Advice to Others

Do not hesitate. Do it.

 
 

Jen from cemco inc
Specialty: Commercial
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

OVerall Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So far the product has been great. A few hiccups happen here and there

 
 
 
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Showing 1-20 of 27

Matt from MDG Properties LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Saved me hiring extra office labor.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software helps keep me organized!

Pros

It's a one-stop shop for property management. I love the report functions as well as the marketing capabilities.

Cons

Could use some work in developing collaborative functions between landlord and tenants as well as between employees.

Review Source: Capterra
 

Michael from Royal Rose Properties
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Propertyware is complex and challenging, but provides nearly comprehensive functionality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our property management company, Royal Rose Properties, literally could not function without it.

Pros

Their "custom fields" option allows you to record just about whatever information you want or need onto every (unit/building/portfolio/contact/work order/lease/vendor/etc./etc.). On top of that, the system is robust enough to then allow you to create reports that provide, filter by, sort by, and otherwise use that custom data, which means it's useful for tracking just about everything. Which is HUGE for a big, complex mess like property management.

Also, while their support system is occasionally (not always or even often!) slow, they do always follow through, and they're tenacious about getting to the bottom of problems. Also, they do actually pay attention to and actually (occasionally) implement new-feature requests, which is really rare in my experience and alone makes them awesome.

Cons

It looks like it's from 1990...and it *acts* like it's from 1990. Which is to say there are lots of small, annoying inconsistencies in the way things are treated that add up to a significant headache without ever actually making you feel like any one thing is enough to make you switch services. For example, you can right-click on a link to any property, lease, or contact and open it in a new tab -- but you can't do that for Work Orders; for whatever reason, they're called through Javascript instead of through a URL, *despite HAVING a unique URL* that you can easily link to. So why is that one thing alone unable to be right-click opened?

For another example, you can set a pop-up message to show up whenever you view a property/contact/etc, and that works just fine IF you get to that page by clicking a link to the page. But if you've already been to that page and you use the Back button to get to it, the software deposits you at whatever point in the page you were at when you left...and the pop-up is still way back up at the top of the page, so you have to scroll all the way up to close it, then scroll all the way back down to where you actually want to read (because it greys out the whole page when the pop-up pops up.)

Review Source: Capterra
 

Heather from Camden Property Trust

December 2017

December 2017

We use this software at work. Although it's easy to navigate, there's frequent site crashes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This site is easy to navigate and doesn't need much training to use reports, tabs, or find what you need. The look and font is clear and easy to read, and the recent update they applied is much easier to access

Cons

I don't like how the system Crashes often. It won't load information quickly and this is almost a daily occurrence that this happens. It sometimes won't loads my preset username and password and can take a while to resolve the site issues. I'm particular, after it does updates, which is really frustrating.

Review Source: Capterra
 

Dan from PGM Real Estate

October 2017

October 2017

Not the best but still gets the job done.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
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Pros

Makes marketing vacant units easy and syndicates to many other sites. Propertyware app is a nice touch for property managers on the go.

Cons

Cannot enhance or flip photos for marketing within the software. The software can also be uncooperative when working on a mac computer.

Review Source: Capterra
 

Benton from RentVest
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Good software with a lot of good features. Lacks innovation and an open API

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Pros

Revenue generating features
Has everything we need to run our company
Good report system
Has abilty for tenants/owners to make payments
Application screening built in
Listing syndication built in
Owner draws on a mass scale are pretty easy to do
Portals for tenants and owners with communication module

Cons

no open or capable AP
The customer portals are archaic in design and sometimes does not work on mobile phones
Accounting practices are too complicated
Wish it was more open to customization

Review Source: Capterra
 

Kyle from Paramount Realty Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Painful Experience - Not Intuitive - It can eventually do what you want it to

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Value
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Pros

Many report options.

Everything is very customizable.

The pay owner and pay vendor flow are pretty simple.

Cons

Not an intuitive experience. For example, why is the vendor list under the "money out" tab?

Honestly, it kind of hurts my eyes to look at the interface for a long time.


Review Source: Capterra
 

Julie

April 2017

April 2017

Nightmare of a company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Pros

The ability to create our own fields which are available in reporting and views is great. Online bill pay for tenants and ability for tenants to submit their service requests on line is great. Bulk lease renewals are great, along with modifiable mail merge templates.

Cons

Everything else! The customer service is horrible. Submit a ticket, and maybe if you are lucky they will contact you weeks later. But then they will tell you that what you are asking for is an enhancement and you should submit it in their knowledge base. Generally...they consider everything an enhancement, even standard things that really ought to take a week at most to implement and test. Tiny adjustments could make huge difference for usability, but it seems like any ideas submitted to the knowledge base go into a black hole...never to be seen again. Even true bugs take over 3 months to fix...I think I am still waiting on one..it's now been 5 months.

My background is technical...database development/programmer for 18 years, so maybe my frustration with this company is more than others who are standard users. Regardless, their first line of support is a joke...telling you to reboot your machine etc. I have to go through a number of people to get someone that actually understands what I am saying...and even then...months later, my suggestions never come to fruition.

The basics of this software for daily things like keeping track of units, leases, work orders is good.

But if you want software where there is a functioning mobile App, or Texting, forget it. They are so far behind the times. Their calendar is a joke...and the sync with Google even more of a joke. Their tasks in the software aren't connected with the calendar, nor with the Work Orders. It's like all the supposed amazing functionality to manage all aspects of your business each live in their own little tunnel. Fabulous...as if tunnel vision of an employee isn't bad enough...now our software works the same way...talk about repeated data entry! Waste of time.

I have had 8 account managers in just over 2 years. None seem to care about us as a customer.

We upgraded to their new payment structure and have been waiting 7 months (not exaggerating) for this process to complete. They keep asking us for documentation that was already given. They tried to give us a new account rep for this midway....via canned emails welcoming us to our new product.

I am so tired of this company that if not for their ability to create our own fields (hence our own workflow)...I would have walked away long ago. My concern of going somewhere else is that will it be any better? And if we cannot create our own fields...how constrained we will be by true canned software.

I cannot in good conscience recommend this software. I truly wonder whether Real Page has any intention of keeping Propertyware...or whether they intend to sell it off and focus on their other product....which seems like it might be a better fit for multifamily. But, based on our experience with this company overall...I cannot imagine going through a data conversion only to stay in bed with this horrible excuse for a software as service company.

Review Source: GetApp
 

Tresa from SWFL

April 2017

April 2017

Bad Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer Service is on the Philippines. She repeated everything I said 3 times and still didn't understand my problem. She could not even explain to me how to navigate the system to tell me where I needed to be to follow instructions. After I said 1 sentence she would take a 30 second pause. I kept asking are you there?
I could tell she was translating what I was saying, either in her head or with a translator program. To difficult to try to explain my issues without wanting to rip my hair out!!

Review Source: Capterra
 

Sandy from PMP

February 2017

February 2017

My property manager uses this software. SUCKS SO BAD!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My property manager uses this software and is a nightmare to understand anything going on with my statements. NOT EASY to use or read. My friend with the same PM has to have a VA go through his statements every month to understand what is going on. Taking me hours to figure out my taxes cause nothing is organized in logical order on the statements. Expenses and income posted in several places. I absolutely HATE this software ...is enough to make me want to leave my PM cause they use it.

Pros

The website is OK

Cons

Incredibly difficult to understand the statements & all expenses and income is posted in multiple places. I have 15 properties and is taking me 2 days to make heads or tales of my yearly statement cause nothing is organized in a logical common sense order & houses mixed together. For example under income I have PM late fees which my PM keeps but they have it under income so it's on my 1099 and now I have to report it and then write it off....stupid!!! I have to spend at least half an hour every month to try to figure out what the hell is going on in my account. HATE THIS!!!!

Advice to Others

Make it easy to understand. Easy.....Income and Expenses under each house. Don't mix it together with BS like equity and liabilities...just income and expense and don't have these in multiple places on each report!! Also some of us have to file taxes and would be nice if you could organize your software so readers could figure out income and expenses for each house instead of having to sift through 30 pages of paperwork with it all mixed together!!! Your software is not user friendly for customers!!!!

Review Source: Capterra
 

Christine from HomeSmart Premier Property Management
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Thank you Propertyware!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
Functionality
Product Quality
Quality
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Value
Support

Shout out to the Propertyware team for great customer service this week! We needed a past inspection pulled out of the archives and the team jumped on it and got it to us within 24 hours! Saved us a lot of headaches! Thanks!

Pros

All of it's functionality.

Cons

The email tool could use some work. Simple features like email addresses auto-populating would be very helpful. This seems like some 'low-hanging fruit' that could be done but hasn't been. Even better would be a full email server/platform within the system (but no one on the market offers this). Online application process could be a little more robust.

Advice to Others

Lots of work to get started and on-boarded to system. Once up though it is a robust system.

Review Source: Capterra
 

Arthur from vandeley industries

December 2016

December 2016

ok but not great

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I wouldn't call this program an industry leader, but I would say it is better than rent manager in most respects.

Review Source: Capterra
 

Jim from Teton Management Corp

December 2016

December 2016

Decent but not the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

While it is much better than RealPage's OneSite product, it still isn't as easy to use as products such as AppFolio.

Review Source: Capterra
 

Adrianne from Real Estate
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Real Page Review

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

I use real page on a daily basis. What I really appreciate about this product is that it connects to 2 other software username and password information so you don't have to consistently keep typing in those passwords

Pros

Connects my username and passwords to other products so I don't have to continually sign in

Cons

None

Review Source: Capterra
 

Liz from Valley Village

November 2016

November 2016

Recommend onesite for every property manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

Super easy to use, some tasks require more in depth assistance. I like that you can track changes by user. Has multiple uses, leasing, maintenance, management. Wish the training was more hands on and the wait-list offered customization. Would totally recommend software.

Review Source: Capterra
 

linda from valley village retirement

November 2016

November 2016

On site reveiw

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Used On site, pretty easy to use. it is pretty functional.
Never spoke to customer support. Not sure the value of the money.

Review Source: Capterra
 

Tai from Valley Village Retirement Community

November 2016

November 2016

Everyday User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nice service but it can definitely have more features to change things in a batch instead of one by one.

Review Source: Capterra
 

Kriselle from Valley Village

November 2016

November 2016

Review - Kriselle

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like using Onesite since it's very easy to use and straightforward. If there's anything I need the customer service is helpful, however sometimes it freezes up like if i want to print something, i have to exit onesite and log in again to print. But otherwise, its pretty good!

Review Source: Capterra
 

Irving from Valley Village Retirement Community

November 2016

November 2016

Bang for your buck

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use OneSite on a daily basis at work. For the most part I am able to use it with no problems and when I do encounter them, their customer service department is always ready to help. It is confusing when you call customer service to get to the right department but once you are there they are usually able to help.

Review Source: Capterra
 

Angela from Valley Village
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

property mgmt software- just "okay"

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There are many glitches with this software and sometimes they will "update" things and makes it harder for the user to perform their job. Doesn't make any sense to me.

Review Source: Capterra
 

Shelly from RE/MAX Infinity
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

Set Up Is A Nightmare-No Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are setting up one of our property managers. It has been a cluster of epic proportions. We can't get a straight answer to any of our questions on timelines for operations, escalations are a joke, and we feel like we are not very important to them. It seems like the departments don't communicate well with each other and I am beyond frustrated.

Pros

It offers a lot of options IF you can get it up and running

Cons

The initial set up process. If this was easier it would make this experience so much better

Review Source: Capterra
 
 
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