Propertyware is a cloud-based, end-to-end property management software that helps property managers and operators scale their businesses with several different property types, including mixed portfolios.

Propertyware’s platform allows users to post and market vacancies and includes lead-to-lease functionality along with integrated tenant screening. The system also offers tenant and owner portals that allow online payments, cash and accrual accounting, instant access to custom reports and statements, and ability to add custom fields.

Propertyware also offers mobile-responsive websites, as well as a leasing and maintenance contact center that includes automated vendor dispatching for emergencies.  

 



120 Reviews of Propertyware

Overall rating

3.5 / 5 stars

Showing 1 - 20 of 120 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

2 of 5

Functionality

2 of 5

December 2018

Property Management Uses this Confusing Product

I have no choice, as this is what my property management company uses.

Pros

Documents can be uploaded and viewed on this product. Rent roll scales and payment history are nice to be able to view.

Cons

It is SO confusing! I can't figure out who goes where, and it seems like it is "over-done" for something that could be very simple for owners to use. Now, there is a new view, though you can switch back to "Classic View", you can't navigate the pages. There lacks a "quick and easy" way to see an overview of multiple properties.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2018

Real Page seems Outdated

RealPage was decent for property management, it was just not as user friendly as I would have liked. It seems like it took more steps then needed to accomplish many of the tasks. It needs to be updated to be more use friendly.

Pros

This does most of what you need to property management and works well with affordable properties. It has a good selection of reports and is fairly easy to use. It does a good job of tracking prospects and creating tasks to manage your staff

Cons

Real Page seem a little clunky and not as easy to use if you manage multiple properties from the same office. It felt like we were always jumping in and out of properties and we could not easily move between the properties. Also the accounting portion was not well integrated with the rest of the system

Response from RealPage of Propertyware

Replied November 2018

Thank you so much for taking the time to submit a review for Propertyware. You'll be happy to know we've already begun introducing a unified design to our product to create consistency with other RealPage products, modernize the look and feel and make it mobile responsive for all users. In addition to design, core sections of our accounting workflow are also being improved in early 2019 as well so stay tuned!

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Property mgmt

Pros

I liked how easy it was to manieuver throughout website

Cons

Sometimes seemed like double entries were needed

Response from RealPage of Propertyware

Replied November 2018

Thank you for taking the time to write a review!

November 2018

Heather from Fred W Ahlemeier Co.

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

The transition was seem less.

Really like this software. Customer service is great! Can answer any questions!

Pros

We were able to up load our info from the old software that we used. They were able to grab all of our tenants and vendors. Made it so easy!

Cons

Sometimes figuring out how to customize your reports can be a Little difficult. Some of the reports look very similar.

October 2018

Erica from Leasing & Etc

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

October 2018

Propertyware

Pros

The ease of use, and attributes are very good! It’s knowledge base is a great necessity resource. It’s easy to maneuver.

Cons

Pricing, minimum of units. The pricing can get pretty steep compared to other software that don’t have a minimum of units.

September 2018

Brenda from Border demo

Company Size: 2-10 employees

Review Source


Ease-of-use

2 of 5

Value for money

2 of 5

Functionality

4 of 5

September 2018

I do not currently use but trial version was very difficult to use and understand

Pros

I like that they offer free trial and price is pretty reasonable for the features the software offers.

Cons

The software trial was hard to navigate and not very user friendly. I was looking to something for commercial property management and this did not work for me

September 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

3 of 5

September 2018

Not my cup of tea

Pros

I have tried many different property management softwares and this one is kinda not good for me. I own a small amount of rentals, so the pricing is too high for that number and functionality is also lacks features I need.

Cons

Too pricy for a small landlord and the design looks quite hard for me.

Response from RealPage of Propertyware

Replied September 2018

Thank you for taking the time to write this review of Propertyware. While you didn't find that it met the needs of your small PMC, we hope you'll consider us again as your company needs grow and change.

September 2018

Sarah from Self Employed

Company Size: 1 employee

Review Source


Ease-of-use

2 of 5

Customer support

1 of 5

Functionality

2 of 5

September 2018

App is consistantly down!

Since this app is a TPA for most property management companies they will not take responsibility for any inconvience the app causes their tenants (i.e. rent being one day late because the app is not working)

Pros

When you are able to log in the app makes it easy to pay rent with just a few clicks. Makes it easy to pay rent.

Cons

The app functions very slow, although user friendly when you are finally able to pull it up. Unfortunately it’s undependable.
You go to log on on the 1st to pay rent and you have to cross your fingers that it’s working.

August 2018

Danisha from D's Computer Repair & Web Design

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Great Product

Pros

I am able to stay organzied with my properties
Also I like the customer service help is available when I need

Cons

Sometimes it freezes and lags. Sometimes it not always able to add new property. But I don't really have any issues

June 2018

David from Martin Estates

Company Size: 2-10 employees

Review Source


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

1 of 5

June 2018

Not a very good property management package.

Would NOT recommend this software as it's too cumbersome to use daily!

Pros

Most property management software has the features in this package. The package is very difficult to use no matter what type of account you login in as. The pro is the I haven't spent a significant amount of money for this product!

Cons

Very clumsy interface; difficult to get through to the reports that we use the most. No connection into Quickbooks so we are doing double entry.

June 2018

Monique from J. F. Mechanical.com

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Functionality

3 of 5

June 2018

Good Support software

Pros

The system allows you to interact with technicians and customers and track progress, time and inventory.

Cons

It doesn't always allow you to submit invoices once you close out of a work order project. You should be able to go back in a record once it is closed

June 2018

Antoinette from Panther Creek Parc

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

3 of 5

June 2018

Looks great but difficult

Easy to use.

Pros

The interface looks great, looks easy to use and get from one section to another. Love that it does not time you out quickly, so if you have to step away from the computer for a moment you can pick up where you left off without losing what you were doing to log in!

Cons

It takes forever to get files downloaded. Having a preview page for documents instead of having to download each one would be beyond helpful.

Response from RealPage of Propertyware

Replied June 2018

Antoinette, thanks for taking the time to post this review. Unfortunately, it looks like it was classified as Propertyware though your property does not use the software.

May 2018

Alejandra from NSB Associates, Inc.

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Functionality

3 of 5

May 2018

Basics at a good price

There are similar/other programs out there that can do this and more without as much trouble.

Pros

Works best for very small management needs, has feature for late notices on rent that is fabulous and easy to use. The program can be used anywhere as it is cloud based.

Cons

Software is better for large scale property management where I needed something on a smaller scale.

May 2018

Nina from Business Broker World

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

2 of 5

Functionality

3 of 5

May 2018

I was a bookkeeper and the team lead for dealing with issues on Propertyware.

Pros

The integration into rent, and ledger system. It was easy to pay vendors in bulk and they have an Owner payment system that most companies don't have.

Cons

The timetable to fix community wide issues was Very POOR!!! They would have us submit requests on a Community Board and wait for votes, supposedly the ideas with most votes would be worked on. Trouble is there were SEVERAL complaints about the same issues with 1000's of votes that sat on the system for 2 years!!! Still new people would call, complain and write ideas to no avail. It seemed the tech team or development leaders would choose the easiest tasks to fix and leave the real issues alone. They'd agree to work on a simple font or logo design but ignore the bigger issue of reports or accounting. This was a constant issue and aggravating. I had to run several reports into an Excel and merge them to get the information needed.

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

Very good software. Tons of features and options. Sometimes cumbersume, but full of great tools!

Pros

All of the features and customization options. We have used Propertyware for over 3 years. It has helped us streamline, analyze, and improve our operations.

Cons

It can be a very cumbersome tool at times. Propertyware can be used by someone with a few properties or a property management company with a thousand properties. Being a smaller company means we use it on a far smaller level than some may.

March 2018

Kenny from Software

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2018

Useful software that's feature rich. Could have used some more supporting tutorials and intro.

Pros

The application is feature rich, cloud-based and comprehensive in its offering. The browser-based interface was nice and was pretty responsive.

Cons

Could be more intuitive and come with better start-up tutorials. It would have been helpful to be able to better manage sub-accounts and allow for multiple logins to access different accounts.

March 2018

Cody from Community Builders

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

March 2018

This is a great software if you are just looking for the basics and a low price.

Pros

I like that you can merge forms with leaseholders in the database. Obviously this function makes it a lot easier to send notices to residents who are late on their rent.

Cons

As I said before, this is a good software for the cheap price, but there are other softwares that are more robust and easier to use.

Response from RealPage of Propertyware

Replied March 2018

Hello, Cody. Thank you for your review! We appreciate your response and hope you and your staff are taking advantage of the advanced functions Propertyware has to offer. You can access our expert courses by selecting the "Training" link on the top right of the navigation bar after you login to the system. Our software is so customizable, you may be surprised at the additional options available to help you achieve your business goals. Cheers, Casi Rollins Director of Product Marketing - Propertyware

March 2018

Carolina from Huawei Technologies

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Property management, marketing and accounting.

I've definitely gotten a scalable solution that helps property managers to maintain the properties with automated and optimized flows work.

Pros

I like social collaboration between property managers, landlords and tenants. Digital marketing functionality is very full of digital marketing. The training process is and implementation can be done in a very short time.

Cons

The downside is that it is not aimed at commercial or large properties. The software can not be installed on computers either, it can only be done through the cloud.

Response from RealPage of Propertyware

Replied March 2018

Hello, Carolina. Thank you for posting your Propertyware review. We do have plans to expand our solution for commercial property management use in the future. Would you be willing to share more information with us about your requirements? I look forward to hearing from you and thanks for being a Propertyware user! Cheers, Casi Cassandra Rollins Director, Product Marketing

March 2018

Avalon from John Curry Leasing

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

I've been using Property Ware for a few years now and am impressed with the ease for our tenants.

Pros

I like that I can easily update the tenant ledgers as well as send out letters in real time. The tenants can easily get ahold of me.

Cons

We have had several issues where tenants are on autopay and they have been charged twice. It takes awhile to get it reversed.

March 2018

Anae from The Pointe at Central

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

March 2018

Hard to understand at first but very once you get it its easy

Organization skills

Pros

It lets you customize things like the building, rates, and apartments easily. Slow tech support but they usually figure out if something is wrong

Cons

Tech support can be very slow. Very old looking. Also wish there was a maintenance side for things in the property

Response from RealPage of Propertyware

Replied March 2018

Hi, Anae - Thank you for the review! We appreciate you taking the time to provide feedback. We do have a maintenance application as well. I'll have someone reach out to discuss that with you. Cheers, Casi Cassandra Rollins, Director - Product Marketing