Efficiency, convenience, reduction in errors.

Keying in the order entry information and the ability to have it pull all the way through the process to closing and onto final policy saves re-entering of information. It also reduces the risk for errors to be made. The ability to set up templates for the CDF's is an amazing time saver! The flexibility of using CC Scheduler and moving closings around is nice. Also, modifying the view based upon the closer is a simple task. Filscan Plus is a wonderful tool to be able to have the entire file at your fingertips no mater where you may be. Also, there are several very nice built in reports as well as many custom reports that can be developed.

We did not have any issues with the integration. RQ was wonderful with making it a seamless process. I would like to be able to use multiple templates throughout the software. We are currently limited to using a template in order entry but not again at the CDF portion of the software.

Overall, very good RE transaction management software. Biggest issues are that the UI is very ugly, and the price point is pretty expensive for what you're getting compared to other big names.

RQ is very easy to use and very intuitive once you get the hang of it. It is very easy to update checkbooks and reissue checks etc. at the cost of some checks and balances that other software I've used had. Very easy to onboard new users, as most of the core suite of the program is very easy to get a hang of.

While RQ is very easy to use, the UI is very ugly. It looks like something from 2003. Some things about the program are very clunky, like needing a specific folder designated as your "OP2" folder in order to drop documents into your file. Cannot save files directly from filescan either, which although is meant to be a safety measure, can be very annoying.

Overall, RamQuest is a great software. My biggest complaint about it with Boston National is how they were initially setup. There was a lot that wasn't even considered or thought about when they were setup a decade or so ago and we're feeling the effects of that now. I am really looking forward to the next software build.

It's user friendly, easy to train. Some of the enhancements lately have been awesome. A lot of training material/videos.

It's not client based. Having a client management tool similar to vendor management would be awesome. We need more task automation. We need a tax screen to enter all the little details that may show on a tax cert. We create tax certs in 40+ states. I wish the cmt/pol screens were in a grid like in RQ1. Need a lot more conditions available in routing rules. Lacking on the internal email notifications. The regions/branch setups don't make a lot of sense for a company of our size and structure.

I was one of the main contacts with Ramquest and our business for setup. They made it incredibly easy. They have staff that worked in escrow and in technology. Each time we call we get awesome help. With all software there is a learning curve but Ramquest helps with all that and has hundreds of intergratable features.

None, each time all our questions are answered. The only trouble we have had was a server switch over.

I have been using RamQuest since the early 2000s with a year long stint in 2015 with another provider. There is no real competition for RamQuest. For ease of use, customer service and many ways to tailor to your specific business, hands down RamQuest is superior.

I enjoy the ease of use, customer service and many ways to customize to your specific business.

Task Manager and Reporting leave much to be desired.

Overall experience is slightly better than neutral. They have changed account reps in the last year or so. The previous account rep was great, especially when we were about to switch to another product. She came through like a champ. Current account rep hasn't responded very well.

Ramquest does what it is supposed to do, but it's not easy to find out how to do things. Support is good when you get it. Sometimes it pays to pay for the support and to have their trainers come to your office. It's not intuitive. RQ reminds me of a 1957 chevy which you try to turn into a Tesla, by adding things on to the existing vehicle. It has an add-on for stored documents, an add-on for vendors, add-on for settlement statements. They work, but they're clunky.

Reports. They are dismal. They sell an add-on package that purports to make reporting simple and efficient, but it's expensive.

RamQuest accommodates our volume of orders and the RQ support team is always ready, willing, and able to assist us whenever needed.

The Dashboard is invaluable to our team members. This virtual, interactive "to-do list" displays daily work and assigned transactions. Moreover, the user can customize it to meet his/her individual needs. Further, it allows our managers to easily monitor and distribute work among team members as well as forecast/plan for busy days/vacations.

The closing schedule is not robust enough to handle a large organization. The third party partners could be more integrated within the software to provide more efficiency to the user.

Customer service has been consistently helpful and possesses great ownership of different support needs

Integrations with our underwriters and other services through Closing Market is generally smoothless.

The outdated design creates a gloomy user experience. As an administrator, it's tough to memorize the picture buttons/functionality. Some functions, like FileStatus, are not

I have been more than impressed and satisfied with product development. Customer Support needs to become more timely.

We have really liked using RamQuest One. RamQuest is a leader in the title insurance industry and have customized their product to help the title insurance professional. Constantly upgrading the product to meet the needs and when there are Federal and State changes, RamQuest is quick to change their product to meet the new regulations.

Customer Support! When we first started on RamQuest One, customer support was quick. Now the help takes days if not weeks. People are very friendly and helpful once you get someone, but it takes way to long to get a call back.

The recent implementation of hyperlinking has taken a burden off of the size of our email traffic and email storage. It also saves so much time when title questions arise because the documents are right at your fingertips. The new drag and drop, simultaneously, of multiple documents and name retention in FileScan is a huge favorite by our users as to recent upgrades. RamQuest is always evolving. I look forward each year to the new upgrades.

The integration of all of the features of escrow, policy, exam, accounting, storage (FileScan) and hyperlinking works extremely well and is very user friendly. It is so easy to transfer data back and forth from programs like Words, Excel and Outlook. Closing Market provides secure and easy communication with third parties.

Need more flexibility in supervisor in setting up rights.

We are excited in our new deployment of Closing Market and Paperless Closer, both modules that we have not utilized with our current 30+ users for West Star Title over the last 10 plus years. We anticipate the integrations and client interface to help our overall efficiency and accuracy henceforth.

Our historic familiarity along with the ease of use gives us and our users confidence in deploying Ram Quest in new and emerging Title and Settlement projects.

We have been fortunate to have a wonderfully experienced and responsive implementation group over the last several weeks of a new company deployment. [SENSITIVE CONTENT HIDDEN] have been fantastic to work with and have bent over backward in the support ans set up. This has been a refreshing change from the historically slow or non-existent responsiveness from the Ram Quest IT Support/Tech support areas, which are very slow in response, if any.

Love It.

Ease of use. My knowledge of the software

None that I can think of. However, there is a lack of needed report template.

overall experience is great

Easy to teach incoming employees. Love the being able to use other apps.

Integration takes awhile. Easy to teach new employees.

Its adaptable to every need and a large amount of integrated partners.

Some fixes do not come as fast as one would hope.

It is all encompassing to run an efficient real estate title insurance office with multiple users. Software is periodically updated and webinars and training is provided.

I would like to produce my own reports with data fields that are important to me and my business. The current report selections are most times not very useful and without expensive programming, we are unable to produce reports that we want specifically.

We're able to stay organized. Each real estate file is different and this program allows us to organize each file and customer information in a positive manner.

Ramquest allows us to enter each of our real estate files into an assigned file # with ease. It's pretty explanatory when putting in each files information and draws over into each document that needs to be printed for closing

It does seem to have quite a few updates, but completely understandable because each update the software gets more and more user friendly. So not really a Con.

Are using the Ramquest Suite of products along with the variety of integrated vendors for all aspects of our title business since 1994.

Ramquest continues to work toward the future while still supporting their customers current needs. They work with verified, stable 3rd party vendors to offer additional options/services. Listen to and heed the advice of their users

Menus and screen formats of one of the products do need to be updated, but realize they are working on a new format

It serves its purpose but the reconciliation part is trickly

I like all the functions of the software. It is easy to do a lot of different things.

I do not like the reconciliation part of the software. I find it is very complex and hard to use. I do not like that when you change something in a previous month you have to go back and redo the book balance. I also wish you could undo a reconciliation without deleting it, if you need to make a change to it.

We use Ramquest daily at our job. It provides a seamless experience and we are able to integrate all of what we do with this software.

I love the ease of use and integration of other products with this software! It’s all we use at work and it makes our lives so much easier!

I don’t have any complaints about this software. It can sometimes be a little laggy but that’s more than likely our internet.

Ramquest allows our entire team to stay on track with our files and communicate seamlessly between departments.

Integration and training we easy however there are features we'd like to see improved upon. A more flexible closing scheduler & more customized reporting

We have grown with RQ over the years and have been very happy with the growth.

If the product is used to its full potential, it works very well for the consumer.

It would be nice to have a few more reports readily available.

The product is fairly simple to use. I appreciate being able to organize client information and documents within the program.

I do not like the frequent crashes and freezing that often occurs while using the system. I also think that the design is quite dated looking.

Ramquest employees are great to work with. They listen to our ideas.

I love the additional product of Ready2Close. Having it helps make us a major competitor in a small market.

No major cons. I'm happy with the product as is.

I started with RamQuest when it was over the internet only and then converted to a stand alone version. It is easy to use and support is always right there to help.

I have had trouble with the remittance report on the date issued.

RamQuest is very easy to use, performs well, and the support team is top notch.

RamQuest integrates with our business processes seamlessly and is a great tool for our users.

The UI could be a bit more modern. It looks like this is in the works!