Prior to Rent Manager we used Yardi for 17 years until they became too expensive and no longer catered to a small company base. This is so much better! Rent Manager listens to their customers. We couldn’t be happier!

The online RM12 version gives us the versatility of a complete accounting program (minus payroll of course) that allows small employers with mixed portfolios to use a single product. Outside Payroll options work great for us. The Rent Manager team is constantly listening to their customer base and makes product use seamless with a great support staff! We are a small locally owned property management firm with commercial, residential and self-storage rentals and have used the Rent Manager program since 2011. We currently manage 15 sets of books that include around 30 properties. The software allows us to set up each property based on its own rental type and each user can be restricted based on need. We love the user friendliness, training options and the program options available

We have not found a major con with this program. The development team tries to work with all parameters to find a work-a-round if not an immediate fix.

Great! The RM app is user friendly and the university is EVERYTHING!

I love the way that RM makes our work simple and efficient. The reports are genius and everything is easy

Not too much alerts in my email. We need to be updated about issues or updates etc

Since RentManager upgraded us to "Premium" support - we have had a higher success rate. Casey has been amazing and VERY responsive. Britany has also been extremely helpful. A comparable feature request was finally successfully completed. We are hoping that we do not have to change companies, but rather, RentManager assists us to be 100% functional for our customer needs. To date, we have lost 18 homes due to technical issues with our software (email, etc). This is a significant and irreparable loss. I communicated these concerns with Casey and he did his very best to advocate for us in updates to the email information, report functionality, reconciliations and more.

Provides us with tools to manage effectively. Allows for reports, letters, media, and more to be used.

Transitioning from RentManager Xi has been a nightmare. Marketing formats 100% changed. Owner information lost in the transition (and more) Not all Technical support staff on "ground floor" calls were knowledgeable enough to answer questions - some even answering questions/providing information that was incorrect (costing hours of time/money/loss of owners) API information to Zillow is delayed longer than 3 days or more before being able to be seen on their site. Low/Zero response to new function requests - even though they provide a way to submit - response is zero. Medium Response to comparable feature from Xi request - WITH

We are learning more and more about the features as we attempt to attend Tech Tuesdays and Thursday trainings.

Once you understand the creation of tenants, the creation of units, prices, etc. - it becomes very easy to manage rental transactions.

The program is not always as intuitive as I would like. But, support is VERY helpful in resolving issues.

Satisfied!

We run properties as separate companies and I like the fact that many companies (owners) can be integrated into one 'location' within Rent Manager.

It is a very comprehensive program with lots of features, and I know that I have not utilized the full potential of the product. I cannot think of anything I am missing right now, but I also have any experience with other similar software products.

Glad we are using this software! It has allowed us to get more organized, and helps me to understand how our properties are performing.

The reporting features are very robust. There are hundreds of stock reports, with options to adjust and customize reports. I can set up report batches to automatically send on a regular basis-- either to myself, or to other stakeholders.

The report customization features can be a little bit overwhelming to a new user. Fortunately, customer support has been very helpful in this arena!

Great experience I really do like Rent Manager

The customer service and remote live access

I had never heard of Rent Manager before coming to Greenbrier and a short cut work sheet would of been nice.

We have been quite pleased in the decade that we have been using Rent Manager with the product, the support and of course, the streamlining it has provided our business.

We were among the first to convert to Rent Manager's stand alone version and we continue to use Rent Manager for every aspect of our business (approx. 1000 residential and several commercial buildings). The software is very user friendly and intuitive making it easy to onboard new employees. The comprehensiveness of the online training through Rent Manager University is invaluable for new and long time user employees. We use several of the integrations and are currently looking at adding several more. The allow us to adapt to every changing technologies and industry best practices. The customer/technical support is outstanding. I really cannot say enough good things about the support department. Whether it is technical support or assistance in scripting to help you streamline or create custom reports, they are always extremely helpful and responsive.

Any cons that we have found Rent Manager has helped us find work arounds for or has upgraded to in their regular updates. I would like to see more options for "batch" operations.

Overall is very good. Used for 2 years, company has used for 15.

Well developed with years of experience behind it.

Some reports are difficult to create in house.

We like the functionality capabilities for sending out reminders to tenants about payments due.

The implementation process was cumbersome; and while the Rent Manager team offers many opportunities to receive help with implementation it was still a significant undertaking.

Very pleased with rent Manager and their service

Easy to use, I live on Rent manager to see how i can make and clean my tenants books

Really don't have any cons, other that i don't have full access

Being able to call in for help and they can walk you through most things.

Some part need to "talk" to other parts better.

With Rent Manager we have been able to take technological steps forward that were previously too complicated or clunky. As a result, we have transformed many of our operational systems for increased efficiency, accountability, and effectiveness. We are moving all our properties to the Rent Manager platform, so the transformation and improvement continues.

Pricing is user-based, so we have added properties and units at no additional cost. Support is great. Customization makes the software very flexible. Database provides powerful reporting tools to peel back reports and review informative details for decision making. Guidance through integration process was great.

No significantly negative experiences come to mind. There are limitations with any system, but Rent Manager has met or exceeded our expectations in all critical areas.

The support Rent Manager overs is outstanding. They offer so many ways for you to train or trouble shoot with their software.

Ease of use. Versatility. New features regularly. Product support.

The screens are very generic in appearance. The software could be more visually appealing

We are a property management company. This software is excellent in all ways. So easy to use, we switched from Quick Books to Rent Manager.

This is the easiest software to use even with multiple company names. Financial statements are so easy for our accountant to do our taxes with. LOVE IT !!!

There is nothing I don't like about it. Except maybe because it logs you out so often and you have to re-login often

See "Pro" above!

As a beginner with accounting software and a non-accountant, I took over management of an 80 unit complex that I owned after firing four successive professional management companies. Rent Manager enabled me to return the property to profitability in the first year of my management. It was a great satisfaction to me. Thanks Rent Manager!

I used Rent Manager for six years as manager, and now as owner keeping an eye on a different property. I can't think of any feature that I don't like, would change, or add.

I love that I can make custom reports to pull the data I need. I used Yardi for over 20 years. I tried to convert to the cloud version and it was a disaster. Rent Manager is so much more capable.

There is a learning curve but technical support is always there as is F1 help screens and Rent Manager University. It’s very customizable. Works equally well for commercial and residential applications. It also works well with additional applications like Zego epay.

It’s not as intuitive as I would like when learning it for the first time but all it can do makes up for that.

The ability to create very custom reports was pretty cool.

Our company switched to the software for 2 years and switched to something else because it was so awful in pretty much every way. This software had a lot of problems. It was unbelievably slow to load data. System went down a lot. Tech support not helpful.

Rent Manager has increased our ability to selectively share data so that our efficiency improves.

Customer service is amazing. I have always been successful working through issues (undoubtedly user error or understanding) with their help on the first try.

The program is so robust I feel as if I am leaving features "on the table". I need to continue my training and use.

Make sure that the people on your team who are setting up the initial databases of market rents, properties and tenants understand all of the applications and functionality so you're not having to backtrack and fix it down the line. It makes the whole process so much easier.

It's a very easy to use system and has made the automation process of keeping track of our tenants/vendors/prospects so much easier. The integration with our payment system has made the first of the month a breeze and the Apply Now feature to house prospect information gives us one more way to follow up with those who had fallen through the cracks. Their customer service and help lines are extremely helpful, knowledgeable and timely. Any questions or issues I've ever had have been addressed immediately and with staff that represents the company well. I highly recommend this product and company.

There are many classes and webinars to help with the system and new feature launches, but an all encompassing help guide, that can be accessed by all members of my team with step-by-step instructions would make my life so much easier.

Once everything was set up, the software was relatively user friendly and had a lot of capacity for maintaining information in a multitude of departments within the company.

This software can link your to a multitude of websites that really aid in effective marketing strategies. There are many different reports that can be ran that are beneficial to a multitude of departments. Generating documents and keeping track of document history was effortless. The customer support for this software is fantastic!

It can be a little tricky to set the software up to function how you need it too. When setting Rent Manager up to link information directly to our company's website and third party marketing websites, it was so tricky I had to spend a great deal of time with customer support to get things running how they should. Also, creating new reports was tricky and only one person in the company knew how to do it.

Overall, RM has been the best property management software we have used to date. It isn't perfect but there is not much that compares.

We love the lease generation as we use this the most. We also love the history/notes section to keep tabs on each tenant and property.

We have issues with the tenant portal about once a month as well as the incoming calls tab reporting incorrectly. The software does crash every once in a while as well.

the drill down feature. Being able to find Tenants with different information. All of us use different things so remember different information. I use names, another worker uses Owners and another uses addresses. While speaking with Owners, I can always get the answers I need from this program to help answer any questions they have.

I would like to customize the reports without extra purchase I wish there was a book to reference when training someone new to the program. Videos work some but most of the people I have helped train are hands on learners and with a book, I could show them some and then let them explore the systemn with the book.

We have been using the software for close to 10 years and have not thought about switching products. There are even facets of the software that we do not use and just not changed how we do business to use them. Happy & content to stay with the product that has served us well. We have grown significantly in this same time frame and the product still works great!

We are easily able to track everything we need within the software. There is no need for supplemental software.

Every once in a while, despite all the bells and whistles this software has to offer, we run into something we would like to report on or see and we are told that it is a suggestion but not implemented as of now. That has only happened on rare occasions and not recently.