Overall positive, still needs a little tweaking.

Built in marketing tools (website). Right-priced screening tools. Accounting features.

1. Asking someone to "Apply now" (from just the pictures) is a bit intimidating for many prospective tenants. There should be button for "request more information, and maybe "for a faster response answer these questions". Basically looking to have them fill out a brief questionnaire before actually applying with social security numbers, kids names, etc. So for now I'm using the "apply now" button as a questionnaire, and still have tenants completing paper (full) applications (after viewing property). Would love to be able to do BOTH online. 2. It was not immediately clear that we needed to set a fee for credit cards. In our first month a bunch of tenants saw no fee for the credit card, so we got charged a bunch of fees we did not intend to pay! 3. In addition to rentals, we do some fix/flips and some fix to hold. It would be awesome if there was a way to track ONLY capital expenses for a property

Overall, this is a really great program. Cost is low, customer service is responsive, and there are a lot of capabilities. So far, it seems they continue to add new features and improve, which is a great sign for future growth. I would definitely recommend them, and I'm happy so far.

Easy to set up and pretty easy to use. Most likely, the confusion sometimes has more to do with my accounting abilities than the software itself. Customer service is very quick to respond, which is great, although not the friendliest. They seem to work to continue improving, which is important. They recently added a co-renter option for portal access, which is fantastic, and I'm so happy they added that. We have only had the service a month or two, but so far, we are pleased.

Like I said, customer service is responsive and quick, but not the friendliest, but they get the job done & that's most important. I feel like there are some functionalities that I feel would be pretty standard, yet Rentec doesn't have the feature. For instance, you have to do a work around for multiple property owners, but it doesn't really help much. Reporting functionality is lacking. There are a good bit of reports, but some that should be standard are not available. I also do not like the way ACH is reported, because you have to do a little digging to find out if payments went through or just trust it's working. However, technology, as we know, does not always work properly, and I hate to just leave it to chance. Although, this is probably more of an issue with Forte, who processes the payments, than Rentec. However, Rentec did partner with this company, so it's basically lumped in together.

It's mixed. I think it is a good product but sometimes it feels like they fired their engineer who built it and the people left dont know how to fix major problems.

The price is good and it works....just not smoothly. It is like working on an AS400 from the 90's

For years I was promised fixes, now they have rolled out a new version that has it own set of glitches on top of the old ones. Support is always delayed, phone is never answered. (In five years no one has ever answered the phone) You have to text or email, response time can be an hour to a day. Sometimes i feel like they dont here my issue and send responses based on keywords they heard

I would recommend this to anyone with less than 100 properties.

We used this product for a few years when our property management company was just starting to grow. It was great in the beginning because it got everything out of excel and quick books and onto a property-oriented platform. The reports were excellent. The program was extremely user-friendly.

We ended up changing to another program when we grew out of Rentec Direct. The program only allowed you to deposit ACH payments into one account and that was an issue for us.

I've been a client of Rentec for almost 4 years and what stands out about them to me is their extremely helpful customer support. Special kudos to both Kathryn and Kevin who have helped me accomplish everything I need using their software. Whether I call or email, it seems like I get answers right away. Aside from the software being super easy to learn, I've really enjoyed all the features they've added over the years. It seems like every time I login there's something being improved.

The software is easy to learn for both me and my assistant. We were able to get up and running using the software in days, and that included bringing in all our data. The staff at Rentec was also tremendously helpful in getting it all imported.

The video training material is a bit dated, but still useful.