Rentec Direct Software


 

Rentec Direct serves as a web-based, full-featured management system for landlords and property managers that is designed to suit the needs of those managing properties between 25 and 5,000 units. Rentec has no startup fees, no term commitments, and includes unlimited US-based customer service and training.

Key features of Rentec Direct include general ledger accounting and financial reporting with optional Quickbooks synchronization; online portals for tenants and owners; a custom website and website hosting to promote your company and properties online; tracking of work orders; automated ACH and credit card payment processing; syndication of vacancy listings; online rental applications; electronic signatures with DocuSign; electronic 1099 filing; utility billing integration; and tenant background screening for credit, criminal, and eviction records.

Rentec has strict bank-grade security standards in place to protect client data, including 2-factor authentication, third party security verification, and real-time secure data backup. The software is compatible on Windows and Mac operating systems as well as various mobile devices. 

 

Rentec Direct - Your properties
 
  • Rentec Direct - Your properties
    Your properties
  • Rentec Direct - Integrated tenant screening
    Integrated tenant screening
  • Rentec Direct - Summary page
    Summary page
  • Rentec Direct - Financial reports
    Financial reports
  • Rentec Direct - Bank account ledger
    Bank account ledger
  • Rentec Direct - Automated ACH (eCheck)
    Automated ACH (eCheck)
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

124 Reviews of Rentec Direct

 

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Software Advice Reviews (119)
More Reviews (5)

Showing 1-20 of 119

Brandon from AREM Property Management, Inc.
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Not very user friendly software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have recommended this software to someone, but that was before I found Buildium.

Pros

Colorful buttons lead you along. Lots of options to enter contact information, ie address, phone number and email. Nice to be able to email work orders directly to the vendors.

Cons

Really have to think about how to get back to where you were before and just getting around in general does not flow well.

 
 

Sue from Pauley LLC.
Specialty: Apartments / Multi-family
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Tested this service - Report that came back did not have the misdemeanors that I already knew about

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Great idea. I wish it worked. Unfortunately, my one time test use of it proves the reports they provide may be inaccurate .

Cons

It is not accurate. I tested this service with info on a person I know has misdemeanors. (He admits to them and the local police department in Indiana provided a report detailing the offenses). The "nationwide" report that came back to me after I provided SSN and other requested info, showed no criminal history at all. So, clearly the nationwide background check claim is not accurate

 
 

Heather from Skyler Enterprises
Specialty: Affordable Housing
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Rentec Direct makes excellent software for managing properties.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thanks!

Pros

I like the a person can change their level of use based on their needs. I was managing my own properties and using the more expensive version. Then I got a property manager and no longer need as much. I was able to downgrade without losing my data. Chances are I will be back managing my properties again it will already be set up and waiting for me.

 
 

Ang from CPR
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

One stop shop!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great customer service! They always, always, always call back within a short time. And friendly staff. Shout our to Heather!

Pros

The ease of use. It is not as cumbersome as a lot of the soft wares our there. Straight to the point.

Cons

The owner statements are not as detailed, no dates on the simple report. Statement A and B on owner statement ougt to show dates of expenses, so owners don't have to call to check when and how....

 
 

Krystal from Gateway Management LLC
Specialty: Residential / Single-family
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Almost all inclusive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Quick attention when I needed assistance.

Pros

I like that navigation is by way of drop down windows. This easy for me since it is like other software I use.

Cons

When linking the inspection app, z inspector, I found out that they are going to charge me monthly fees. I wish this function was part of your system.

 
 

Keith from Sure Path Rentals
Specialty: Apartments / Multi-family
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Great support and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Rentecdirect has been great to work with. There were very helpful before setting up my account and have continued to be very responsive when I have questions or even suggestions for new features. As with anything new, it takes a little bit of time to learn all the features and how to navigate around, but it's well worth the time it saves later on.

Pros

Has greatly simplified my record keeping and lease process. The EasyPay option for online rent payments works great along with the online application process.

Cons

The con to using any cloud or online based software is not having the ability to work on anything when without Internet connectivity.

 
 

Stacy from Archway Homes
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Quick set up and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service is very good and the help database can answer almost all of our questions!

Pros

Quick and easy to set up and use, Tracks payments and expenses, tracks maintenance calls, and has online portals for tenants

Cons

I would be great is the tenant portal was an phone app. I think that my tenants would be more likely to pay on time with an app.

 
 

Juan from Lelion Properties, LLC
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

I recommend 100%

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The platform is incredible and customer support is the best. Great property management software! It handles everything from A to Z that we do managing our properties we just love it! Great support, if you need them they are there for you. Highly recommend!

Cons

I did not find any negatives. The price is incredible for the large number of services. Do not hesitate a second to use it

 
 

Connie from Blu Ash Properties
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great software, and service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have greatly appreciated the checking in and assisting with all the additional account set up items. You guys are top notch with contact and follow up.
Professionally I've worked with large software companies like Yardi and Onesite as well as smaller groups like manage America. Rentec was my choice after reviewing and working with others. It had what I wanted and needed in a scalable platform that can grow with my portfolio.

Pros

Online payments
Online apps
Syndication of marketing
Resident/owner portal























.

Cons

Wished for better website templates so I didn't have to use another service. Maybe add advanced website at additional flat fee. I ended up using zoho.

 
 

Eugene from Cardinal Point Property Management
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Time consuming & geared for others

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was really hoping for more. I am somewhat satisfied so far, but the software could use updates more rapidly than the current course for its age. The people are very friendly & helpful, but the software is what it is.

Pros

Everything in one place (almost)
Landlord & Tenant portals
Easy to share info with other coworkers
Summary page is the best thing going!

Cons

Hard to master
Accounting can be confusing
No budgeting available
Not cost effective to sign up multiple bank accounts if you run multiple clients with single family homes separately
Some items don't make sense - i.e. property manager info has to be associated with marketing, rather than a general inquiry line, which we use for all properties, regardless of manager
Finding the right page can take a few clicks sometimes

 
 

Sarah from The Chrysalis Group
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Good program for growing businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the ease of use for this product and value the quick response time when I have had questions.

Cons

I wish there were more connections between certain pages instead of needing to click back and forth.

 
 

Shawn from Madrod LLC
Specialty: Apartments / Multi-family
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Good Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Works well on a computer. Good level of functionality to meet the needs of a landlord. Easy to use

Cons

Not all functionality works that well on an IPad. Seems to be a little tricky to publish marketing info to other sites through syndication. Needs for specific instructions on address formatting to make sure it works.

 
 

Jorge from Green Spring Apartments
Specialty: Apartments / Multi-family
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Great way to transfer from previous software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Again, setting up ACH

Pros

Easy to use, intuitive, well designed interface, excellent 24/7 support, either on line or on the phone

Cons

Setting up ACH was hard, it requires a lot of background information, we are a new small company and don't have a lot of records.

 
 

Lisa Ann from Quinn Property Solutions, Inc.
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Best Customer Service ever!!!! Great Product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I shopped around for different software. We decided on this because it was affordable and seemed to be compatible for my size company. Their customer service is the best hands down. They are quick to respond and patient. They also implemented a new Chat service which is fantastic!

Pros

It streamlines so many things for me. There is a bit of a learning curve as with anything but you have their total support to get you through it. Whether it be email, phone, chat or their knowledge base.

Cons

Each state handles some things differently and so in some situations I have to manually do things and it can't be automatically set up.

 
 

Ellie from Miller Management Services
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

An outstanding management tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was on RentPost previously. From that experience, I learned the hard way that while a website may make boasts of great software, if there is no Customer Support or strong Development group behind it, the user experience can be time-consuming and difficult. Converting to Rentec Direct allowed me to free up a lot of time that I formerly spent trying to fix issues caused by the software. I am so pleased with the quality of Rentec's Customer Support and Development teams.

Pros

1. Customer Support is excellent. There is great help on the Chat window and when that isn't available, phone support is great.

2. Easy to use. Once I got familiar with the system, it became a slam-dunk to manage monthly rent collection and on-time lease renewals. Training was great so I got up to speed quickly.

3. Tenants like it. Ease of use applies to tenants also. Rent reminders and late notices are clear and tenants have no problem working with the system. Rentec takes that burden off my desk. And tenants love the ACH and credit card options.

4. Software works as advertised. The Development team has built a solid product.

Cons

It would be nice to have a reporting tool that allowed me to create my own reports. Owner reporting is not very elegant as it is today.

 
 

Rick from Daxko
Specialty: Mixed Portfolio
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Good value for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The cost compared to others. Customer service is awesome. I like the tenant portal, it was one of the things I had to have when looking for rental software.

Cons

The set up cost for accepting rent payments is really high, considering there are other on-line rent companies that have free set up.

 
 

Diogo from T International Investments
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Excellent trade-off product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It attends all the neediness.

Pros

Billing method is fair.
It contains the features needed to a property management system.
FQ&A's to help you set up the system by yourself.

Cons

Could better use friendly, for example, the task part. It doesn't have a section or page to set up tasks only by user/manager/owner.
Some reports cannot be ran by house or investor. Only by the whole portfolio.

 
 

Yohan from Sevenstreams Consulting & Property Management
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Customer service is adequate but can be improved

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love the software it has simplified my business, but I think a thorough training of how the software operates would be extremely helpful

Pros

The customer is courteous and responsive once you actually talk to the right person. When I set up my account I scheduled a time for someone to walk me through the process of how the software operates.

Cons

The person that walked me through my software training was a substitute for the lady that was assigned to assist me and she was booked for that particular day and time. The substitute did an adequate job explaining the software, but my partner and I would have preferred to wait for the main software trainer.

 
 

Helene from Smart House Invest
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

I Love this Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thank You Rentec Direct

Pros

This is very easy to use and so many functions, It has been a blessing for us to save time. Evan the most challenged person can use it. Also it is great to have clients pay on line.

Cons

I really have not found anything I do not like. It would be helpful to have more training vidos or an easier way to find them.

 
 

Jan ice from Coldwell Banker Heritage Real Estate
Specialty: Residential / Single-family
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

A much welcomed relief!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a fabulous program. It has simplified our property management bookkeeping and reporting soo much and saved us so much time. Now, I only wish you had a General Real Estate Back Office product that would pull data from our MLS and push it up to our franchise! We are in need of a new product. Using Broker Wolf right now and it is horrible! The reports are miserable!

Pros

Simplicity, detailed, client friendly reports and the best customer support I have ever received from any provider.

Cons

Reserve accounts. These were quite difficult for us to get set up at first. We are in good shape now thanks to the customer rep who patiently worked us through the setup. I would like to see, however, a part of the program for reserves that would be automatic so that my staff would not have to make modifications to the reserve amount monthly. For example, I may need $ a year in a reserve account for landlord but I do not take that money up front, I take a little each month. As I understand, it the system is set up to keep that amount from the landlord and I would not be able to pay anything until that is met so my staff puts an amount into the reserve that we take out monthly and then must adjust that amount every month. I would like it to be an automatic adjustment so that there is a total goal but the system knows to take only a little each month.

 
 
 
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Showing 1-5 of 5

Darci from Atlantic Real Estate Capital

June 2017

June 2017

Great value for what we need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to keep track of 100+ rental properties and run reports for owners and tenants.

Pros

Easy to use and easy to create reports that matter to landlords
Plenty of features
Customer service is quick to respond to questions or concerns
Straightforward billing

Cons

Cannot run the same report for all properties at one time- we have to do them one by one
Cannot print multiple reports at one time - have to print one by one

Source: Capterra
 

Gregory from Paris Texas Spanish Oaks, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Rentech mostly behaves the way you would expect the software to behave and is functional.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use and I went through my first accounting review with the results

Pros

It was relatively easy to learn and behave the way you expected it to. It was easy to find the controls for changing what little you could change in the functionality.
The reports are what you expect them to be, income/expense, income, expense.
The rent-roll was reasonable.
Everything is exportable.
The bank accounts acted like bank accounts and were thus easy to understand.
Entering the data didn't take an excessive number of steps

Cons

Going from one screen to another sometimes took an excessive amount of time. Some archiving of data locally to the users browser would probably enhance the user experience significantly.
Use of an input worksheet for income and expenses would make these tasks much more effective and efficient.

Source: Capterra
 

Darci from The Property Shop
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Simple, Organized Layout

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This site has been great for all of my needs, from keeping track of tenants, landlords, properties, and maintenance. Sometimes running reports is a little labor-intensive, as you can't print out monthly reports, etc. that we use for all properties at once, so it takes time to select each property and run reports individually. Overall though, this is user-friendly and great for our needs.

Pros

Easy to use, organized and simple design

Cons

Running some reports can be laborious since you can't run some categories for all properties at one time, as we need to do each month.

Source: Capterra
 

Jason from Hartley Investments
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

I love their customer support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been a client of Rentec for almost 4 years and what stands out about them to me is their extremely helpful customer support. Special kudos to both Kathryn and Kevin who have helped me accomplish everything I need using their software. Whether I call or email, it seems like I get answers right away. Aside from the software being super easy to learn, I've really enjoyed all the features they've added over the years. It seems like every time I login there's something being improved.

Pros

The software is easy to learn for both me and my assistant. We were able to get up and running using the software in days, and that included bringing in all our data. The staff at Rentec was also tremendously helpful in getting it all imported.

Cons

The video training material is a bit dated, but still useful.

Advice to Others

They have a free trial so you can check it out without any commitment or cost. One unique thing about Rentec is they have support staff with property management backgrounds, so I'd say give them a call and ask them some questions. You will end up being impressed.

Source: Capterra
 

Martin from Miller Investments

January 2014

January 2014

Rentec Direct

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Rentec really simplified everything we do on a daily basis. The accounting functions took only a couple days to completely learn and replace our old system. Meanwhile, when we did have a question their customer support was always very helpful both by phone and email whenever we had a question. We were really happy when they built in ACH and Tenant Screening into the system last year. Highly recommend Rentec Direct!

Source: Capterra