Rentec Direct serves as a web-based, full-featured management system for landlords and property managers that is designed to suit the needs of those managing properties between 25 and 5,000 units. Rentec has no startup fees, no term commitments, and includes unlimited US-based customer service and training.

Key features of Rentec Direct include general ledger accounting and financial reporting with optional Quickbooks synchronization; online portals for tenants and owners; a custom website and website hosting to promote your company and properties online; tracking of work orders; automated ACH and credit card payment processing; syndication of vacancy listings; online rental applications; electronic signatures with DocuSign; electronic 1099 filing; utility billing integration; and tenant background screening for credit, criminal, and eviction records.

Rentec has strict bank-grade security standards in place to protect client data, including 2-factor authentication, third party security verification, and real-time secure data backup. The software is compatible on Windows and Mac operating systems as well as various mobile devices. 



157 Reviews of Rentec Direct

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 157 reviews

December 2018

Molly from RE/MAX Boone Realty

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

Perfect for beginers

I would recommend this to anyone with less than 100 properties.

Pros

We used this product for a few years when our property management company was just starting to grow. It was great in the beginning because it got everything out of excel and quick books and onto a property-oriented platform. The reports were excellent. The program was extremely user-friendly.

Cons

We ended up changing to another program when we grew out of Rentec Direct. The program only allowed you to deposit ACH payments into one account and that was an issue for us.

December 2018

Melodie from Assured investment Management

Company Size: 1 employee

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great service and easy to use

Love the people that help me. They are really great.

Pros

I have used this system for about 7 years. They have been amazing. I like how easy everything is to use.

Cons

The online payment is hard to use. Complicated to just accept online payments. I think there has to be an easier way to do this

November 2018

Anthony from A.D.Cantelmo Realty

Company Size: 1 employee

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Rep has been a great help

Rep has been over the top helpful I have call several times trying to set up a Merchant account and each time I talked to her, she has patiently walked me through it, even when I have been annoyingly slow to understand.

Pros

Great customer service and easy to use. Plus many services at a cost effective price. Very good reports

Cons

Not easy to call. Have to wait for call back, not always convenient. I would also like more freedom to be able to custmize reports

October 2018

Erica from Leasing & Etc

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Rentec

Pros

I love everything about this software! I currently use it daily. It’s easy to use, great pricing, and the company has great support!

Cons

Removing late fees is a bit tidious. You have to remove them one by one instead of moving multiple at a time.

September 2018

Will from Maple Hill Properties, LLC

Company Size: 1 employee

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Best software and Customer Service!

As a first time property manager I knew that the right software and customer support was going to be crucial to our success. The support staff exceeded all my expectations. From their timely customer service responses to their tech support, we were able to hit the ground running in only 30 days!

Pros

Ease of use, customer service, tech support and the dedicated support of support staff to ensure our success from beginning to end.

Cons

No cons. Their software was simple to use and easy to set up. Happy with the personal relationship from the support staff!

September 2018

Michelle from Ross Realtors

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

September 2018

Simple and Easy

If it wasn't so much work and if payments from tenants processed quicker, I would switch back. I preferred the ease and simplicity of Rentec over AppFolio which I am using now.

Pros

Very user friendly
No learning curve
Reports are easy to read
Information is formatted in a way that most would understand
Price is great and this is good for those with only a couple rentals or if you have 100's

Cons

When I used this product, it didn't offer all the bells and whistles that others did like an app for your phone
The ACH process was too slow when I used it and it could take too many days to get money and send money

September 2018

Ray from iBA Creative

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Making my life easier.

Pros

Very intuitive to post expenses and income and the ability to review Information in standard reports, makes this an easy software solution to recommend.

Cons

To unlock all reports, one needs to secure the premium version. Other than that, This software is a must to manage multiple rental properties.

August 2018

Gus from BHPM

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

A boon for both my company AND my landlords. Takes some of the headaches out of a headache business.

Was fortuitous finding this program! Everyone (underscore that) is professional, courteous even friendly. Especially appreciate their executive, as she never makes me feel like a dope. Even when my question warrants it!

Pros

Clean, easy, efficient ... and forgiving. It is easy to set-up new owners, properties and tenants. And just as easy to process rents, invoices, etc.

Cons

Some of the suggestions in the knowledge base sound like good ideas. And what about a property manager portal, or app?

July 2018

JASVIN from UNLV, NEVADA MS IN MECHANICAL ENGINEERING

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

Loaded with features and functions

apartments.com and other property management sites such as Tulia are available, but this software has many features and functions and its virtually universal accessibility makes easy to manage property. convenient to manage property by making multiple account for support staff at a good price.

Pros

All in one software to collect rent from the tenants using easy Pay and trusted accounting software by hundreds of clients

Cons

Report gathering and generation as well as customer support are two main issues needed to be concerned.

July 2018

Yohan from Sevenstreams Consulting & Property Management

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Great product easy to use

Overall it’s a great product that definitely makes managing properties much easier.

Pros

The product has a lot of cool features such as allowing me to create a website through the software.

Cons

You can’t pull a profit and loss statement from the software or a comprehensive accounting statement that I can give to my accountant

July 2018

Ronda from Property Management

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

No descritive repots

Pros

Rolling rent calculations are easily understood.
Putting in owner expenses is relatively easy. As well as charge backs to the tenants.

Cons

Owner reports are not descriptive enough. Online portal takes too long to process and receive funds into our account.

June 2018

Denise from Greenwich Land Company, Inc.

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Rentec Direct is very user friendly and support is always available and excellent!

I would have and HAVE recommended RenTec Direct to other Property Management Companies.

Pros

RenTec Direct Software is extremely user-friendly and so easy to use. I am not very computer literate and I was able to teach myself the program. When I have a problem or question or something out of the ordinary comes up I just call support team and is there so helpful, friendly and personable. That definitely helps when your stressed and need help with your software!

Cons

There are a few things that I would change regarding some of the reports, however, they have been adding and changing things daily so I do not really have many cons.

May 2018

Caroline from Pristine International Realty

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

The software is easy to use

My tenants and owners loved the owner portal.

Pros

It's easy to use and We can organize everything in just one place. The owner and Tenant portal help them to keep posted on the payments monthly.

Cons

We want to give too much information to receive payments online. I think they should make a page for owner linked with the tenant and other for the property. the layout will be better to see each information.

May 2018

nina from Mark Lane Properties

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

2 of 5

May 2018

Simple Software System

Pros

This is very easy to use and does not have complex features.
I did not have any trouble with the functions I needed to use.
The customer service is superb.

Cons

Overall, there were not enough options with this software system.
The website design was very limited and so was the lease writing option.
I felt that this was too basic for what I needed out of a software system.

May 2018

Alejandra from Westport realty inc.

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Functionality

3 of 5

May 2018

Awesome program with some needed work

Customer Service is super responsive and takes care of your issues without going in circles.

Pros

The program itself is actually very easy to use once everything has been downloaded, etc. Its is very good at listing properties, etc. and works well when dealing with tenant maintenance request and progress.

Cons

When you are doing online payments for the first time it takes some time and seems to be a bit more time consuming than anything else but once everything is set up payments are super easy.

May 2018

Henry from Top View Hotel

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Best industry software

it is good

Pros

the product is best suited for property listing and property management. it is the best one can get in the market

Cons

This product has poor user interface and does not include some features like mobile apps that needs to be incorporated

May 2018

Jennifer from Insurance

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

May 2018

Great property management software

Pros

I really like the ease of use, how it tracks everything for me, the online payment integration and the online maintenance request integration.

Cons

It was a little slow on getting the online payment integration set up, but once it was done it worked seamlessly.

March 2018

Tracey from The Eufaula Agency

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2018

Great program! Needs some work but all in all a great program!

Some of the things that need work are: Docusign - it needs to be where we can assign signature fields for the tenant so they know where to sign. Reconciling - It needs to be a little less confusing when reconciling the ACH transactions. it would also be better if you could sort out the transactions by check number/ACH or by date. Scrolling - when you go into a tenants account to make changes the page scrolls back to the top when you come out. It needs to stay where you went into the tenants account so that if you are making multiple changes in an account you dont have to search for it again when you make the first change. Owner disbursements - It would be great if the program would automatically send an email to the owners when an owner disbursement is made.

Pros

It makes life a lot easier in the rental managing world. This program helps keep up with tenant payments and owner disbursements.

Response from Nathan of Rentec Direct

Replied March 2018

Hi Tracey, We appreciate your kind comments about the software and wanted to respond to a couple of the challenges you mentioned. With our Docusign integration you are able to add signature fields for tenants from the drop-down fields list in the upper right when editing a form, it is part of the core functionality. A good solution for the scrolling issue you mention is to use the date range selector in the upper-left of the ledger. Your date range will be saved between page views so you will return to exactly where you left off. For owner disbursements, an auto email is a great idea and we'll definitely add it to our feature recommendations list. Again, thank you for the feedback. We will have one of our client success reps reach out in the next couple hours to help with any of these items.

March 2018

Mallory from Veterans Realty

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

March 2018

Great value

Overall, this is a really great program. Cost is low, customer service is responsive, and there are a lot of capabilities. So far, it seems they continue to add new features and improve, which is a great sign for future growth. I would definitely recommend them, and I'm happy so far.

Pros

Easy to set up and pretty easy to use. Most likely, the confusion sometimes has more to do with my accounting abilities than the software itself. Customer service is very quick to respond, which is great, although not the friendliest. They seem to work to continue improving, which is important. They recently added a co-renter option for portal access, which is fantastic, and I'm so happy they added that. We have only had the service a month or two, but so far, we are pleased.

Cons

Like I said, customer service is responsive and quick, but not the friendliest, but they get the job done & that's most important. I feel like there are some functionalities that I feel would be pretty standard, yet Rentec doesn't have the feature. For instance, you have to do a work around for multiple property owners, but it doesn't really help much. Reporting functionality is lacking. There are a good bit of reports, but some that should be standard are not available. I also do not like the way ACH is reported, because you have to do a little digging to find out if payments went through or just trust it's working. However, technology, as we know, does not always work properly, and I hate to just leave it to chance. Although, this is probably more of an issue with Forte, who processes the payments, than Rentec. However, Rentec did partner with this company, so it's basically lumped in together.

March 2018

Matt from N/A

Company Size: 1 employee

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

March 2018

Great, inexpensive option

Pros

It does a good job of tracking revenue and expenses, tenant docs, etc. And tenants love the EasyPay function.

Cons

It has a bit of a learning curve, not all functions are intuitive. Also, I wish it had a more robust accounting system (i.e. a full balance sheet).