--- title: "Rentec Direct Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Rentec Direct. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Rentec Direct is a good fit for you!" source_url: "https://www.softwareadvice.com/property/rentec-direct-property-management-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Property Management Software](https://www.softwareadvice.com/property/rental-property-management-software-comparison/) / [Rentec Direct](https://www.softwareadvice.com/property/rentec-direct-property-management-profile/) / Rentec Direct Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/rentec-direct-property-management-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/rentec-direct-property-management-profile/alternatives/) # Rentec Direct User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 179 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 134 reviews (75%) - 4 stars: 32 reviews (18%) - 3 stars: 9 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 4 reviews (2%) ### Most mentioned pros - Easy to set up and has all of main features you would need as a property manager. - Overall we have had a great experience. When we have an issue they have promptly replied. - I love this software because it enables easy collaboration between team members. ### Most mentioned cons - Was not set up for use with Commercial properties. - It felt like they didn’t want to upgrade to the new era, it wasn’t any app features, the colors weren’t bright like other sites. - I think it is a good product but sometimes it feels like they fired their engineer who built it and the people left dont know how to fix major problems. ## Rentec Direct customer reviews Showing reviews 1-25 of 179 (page 1). ### It's All About The Customer Service! HANDS DOWN Above and Beyond The Rest! - Overall rating: 5/5 - Reviewer: Jeremi R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered To reiterate: I love the company itself. The platform does everything I need it to in order to run my professional property management company efficiently.... so would many others out there..... but it's really the customer service that is where all my affections for Rentec Direct lie. ALWAYS AND EVERY SINGLE TIME.. no matter how big or small my issue may be... even if it is for just suggestions for future improvements or tiny quirks I think could be fixed... THEY TAKE EVERY ONE OF THEM SERIOUSLY! I always get a response back in a VERY respectable timeframe.... They take the time to COMPLETELY understand my problem.... and they work at my issues until they are SOLIDLY resolved.... I HIGHLY value any company that takes the time to invest in their customers with quality, responsive, caring, and personable customer service. Rentec Direct is all that and more and this means the world to me. THANK YOU RENTECT DIRECT FOR ALWAYS MAKING ME FEEL IMPORTANT AND THAT I MATTER EVEN IF I'M NOT THE BIGGEST FISH IN THE PUDDLE!!!!! I switched from Cozy... Cozy was only for small individual landlords. I needed a platform that catered to professional property management with more features. Rentec Direct was the only GOOD PROFESSIONAL option that didn't tell me I needed a WHALE of a portfolio in order to be blessed with holy entry into their ranks. The rest wouldn't give me the time of day once I told them the size of my portfolio. Rentec made me feel like I was important even just starting out with only a handful of clients and units under my wing. After getting the same story from other platforms before coming across Rentec, the very first question I asked a live rep I spoke to was "Do you have a minimum portfolio size requirement?" and they happily said "Not at all!" This meant a lot to me! and I have been grateful ever since. Rentec Direct has my loyalty as long as they don't ever change their practices from the way they are now! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Cons I honestly can't think of anything. Sure... there's a quirk here or there.... BUT GUESS WHAT?!... They take suggestions for future implementation AND ACTUALLY DO THEM when they are able!.... So my quirks eventually end up going away at some point! I've actually had some of my very suggestions implemented on future updates! When they say they passed your idea on to the developers, THEY DO!!!... not just "toss it in the bin" after the conversation ends. #### Reasons for choosing Rentec Direct Lower price point for similar services... I'm a frugal type! #### Reasons for switching to Rentec Direct I had to put "Apartments.com Rental Manager" But it was "Cozy" at the time... Cozy was for small individual landlords. I needed a platform that catered to professional property management with more features. Rentec Direct was the only GOOD PROFESSIONAL option that didn't tell me I needed a WHALE of a portfolio in order to be blessed with holy entry into their ranks. The rest wouldn't give me the time of day once I told them the size of my portfolio. Rentec made me feel like I was important even just starting out with only a handful of clients and units under my wing. After getting the same story from other platforms before coming across Rentec, the very first question I asked a live rep I spoke to was "Do you have a minimum portfolio size requirement?" and they happily said "Not at all!" This meant a lot to me! and I have been grateful ever since. Rentec Direct has my loyalty as long as they don't ever change their practices from the way they are now! --- ### Works great for us! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, it's doing what we need. It helps us keep track of all tenant payments, security deposits, and service requests. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros We love that tenants can pay and request service through the app. It also makes it very easy to keep track of each property. #### Cons There is a bit of a learning curve. I'm sure we still are not using all of the features. It's a little clunky with the accounting, and I wish there were a few more reports. --- ### Rentec Direct Review - Overall rating: 5/5 - Reviewer: Patti H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love this software for small companies just starting out! So far I believe we selected the right software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and allows us to do every thing we need to manage our properties effectively from rent collection, maintenance, application validation, marketing, reporting and more! The customer service is excellent! #### Cons The right click to get to menu items was tough without a mouse but now it is seamless. --- ### Rentec Direct for Property Manager - Overall rating: 5/5 - Reviewer: Jeff B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we have had a great experience. When we have an issue they have promptly replied. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to set up and has all of main features you would need as a property manager. #### Cons My least favorite thing is the lack of a full API to allow for more customization. #### Reasons for choosing Rentec Direct Price and ease of setup pushed us to Rentec. --- ### Good for Residential - Overall rating: 4/5 - Reviewer: Danette B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good install, implementations and product support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Good for residential properties. Good Support from company #### Cons Was not set up for use with Commercial properties. they tried but should not advertise themselves for commercial #### Reasons for choosing Rentec Direct cost #### Vendor response Thanks for the feedback, Danette. We're please to hear about your positive experience with Rentec Direct's customer support. We're always looking to improve the software, so if there are specific features or capabilities you feel would help you with commercial property management, please let us know! Replied January 2025 --- ### Clearly software made for and by users! - Overall rating: 5/5 - Reviewer: Jerrod J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Amazing. Simply amazing. Their customer support is the best. Took me 20min on the phone and I knew this was it. I’ve used many of the other “big names” in PM software. Good luck getting support from them. I have my guy who I schedule sessions with as needed, but their online chat people are just as good. Never have I heard “I don’t know how to do that, let me find out for you.” With other softwares that was the answer to every other question. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is very intuitive and has many features I wasn’t even looking for in software but couldn’t imagine living without now. I’m looming at you Mr “text from the system” feature! As far as the things I actually knew I needed, it had all of that at a price that was great. In fact, I run a property management company as well as my own rentals that must remain separate. I have two subscriptions to Rentec now, one for each! #### Cons while the website has a great mobile friendly option, it would be easier for my team and I if you had an app. The portal and owner apps are great, just get us a good managers app to complete the trifecta. #### Reasons for switching to Rentec Direct Features. Support. Price. #### Vendor response Thanks for the kind words! Colton always raves about working with you. We are currently working on developing an app for the property management platform, so stay tuned for updates as our developers get closer to a finished product. Replied February 2022 --- ### Come for the website capabilities, stay for the value - Overall rating: 5/5 - Reviewer: Michael K. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I switched to this software from another, $10/month cheaper software. Rentec's software is really easy to use. You don't need accounting or business knowledge to operate this software. It is really easy to use. I switched to Rentec so I could have my listings automatically populate on my website (tired of manually entering them on website by Wix). Tenants can also apply electronically from website, and log in to view their tenant or owners portal. The features for the tenants are quite nice, and make my company look professional and modern. The accounting features are great, and paying property owners is a breeze. I had little accounting knowledge when I migrated to this property, and everything makes sense. The auto syndication features are amazing, straight to Zillow and its affiliates overnight. #### Cons I have to be honest, I'm complaining about a free feature, but my least favorite part of the software is the website in which I migrated to Rentec for. If I try to edit my website and add items that are not on the template, my website has major HTML coding issues and will not publish properly. The visual appearance of my website thru Rentec is subpar considering what I had before. That said, I could not get the functionality I needed from my old website, and I will sacrifice appearance for functionality. I actually learned HTML coding so I could add a contact us field on my website, but I couldn't save the website with HTML coding. Another item I dislike, although it's more a feature I don't use as opposed to an issue with Rentec, is there are so many redundancies when it comes to the tenant. I plug in their email and name, and that should be all for my purposes. But I have to manually go in and authorize them to receive emails from me. And then authorize them access to the tenants portal. And authorize them to make partial payments, and so on. #### Vendor response Thank you, Michael, for your feedback. I'm happy to hear that the majority of your experience with Rentec has been so positive. We're happy you're with us! Adjusting source code on the free website template can throw things for a loop if one character is off, so we typically recommend only website designers adjust it. I would love to see what we can do to assist you with what you're hoping to accomplish on your template. Look for my email! :) If you do opt for a privately hosted website with more flexibility, we offer integration tools for your listings and portals. We look forward to working with you and please reach out if you need our help. Replied May 2019 --- ### Can't recommend this to everyone. - Overall rating: 3/5 - Reviewer: Shana A. M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Honestly, I would switch to another company if I could, but I have too much data in, and am too busy to go through a transfer now, and all of the hassles that would entail. I think Rentec may be a good option if you have only a few units, and very simple accounting, and are looking for a budget product, or have some familiarity with accounting and property management software, so you really don't need the support. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros So it is very affordable, and some of the software is pretty simple to set up. They are continuing to add support articles and more functionality. #### Cons Functionality, especially in the accounting area is limited. No ability to select "classes". You have to find work arounds for things that you shouldn't have to. The support team is of little support. I have email chains with OVER 15 EMAILS AND THE QUESTION STILL HAS NOT BEEN ANSWERED. It is difficult to reach anyone when you call most times, so you are relegated to chat/email, and often my main question or issue is NEVER actually answered. I still have issues from my first month, and I am now in month six, that are unanswered. Many of the things I have learned, were from hours of trial and error. If they are not going to have a free support option that is actually helpful, then they at least need to offer a paid option. There is also a big gap in the merchant processing area. Their processor, Forte, often sends you back to Rentec, and Rentec sends you back to Forte, and the pricing of the merchant options is not clear or transparent until you get your bill. #### Reasons for choosing Rentec Direct Price #### Vendor response We're sorry to hear you got off on a bad foot and your experience has been so different than other client feedback we hear. I will reach out to you personally as I would love to help clear up any confusion. Replied May 2020 --- ### Primarily Use for Advertising Non-MLS Properties - Overall rating: 4/5 - Reviewer: Rick B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Even though we jumped to Buildium for most of our Property Management activities, we stayed with Rentec for the marketing aspects as their system is probably the most flexible out there for that. It would be better if we had 1 system doing everything but we are picky and want the best best of both worlds are willing to pay for it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We use the property setup screens, the rental website portal, and syndication. We love that we can list a rental property and either syndicate it to listing services or just advertise it without syndicating it. This has helped us greatly in our marketing, especially for properties that we will only lease and not manage. #### Cons Rentec has accounting built-in but we were never able to make a go of it as it didn't have all of the functionality that we needed so we stayed with Quickbooks Premium for years until deciding to jump to Buildium for accounting and leasing. #### Vendor response Thanks for the review, Rick! We're so happy you've been with us for six years and that you're enjoying all the marketing features. So many enhancements have happened since you came on board. I'll reach out to you to see if you might be missing out on new features, especially related to accounting. Cheers! Replied May 2021 --- ### Could use some updating - Overall rating: 4/5 - Reviewer: Maurice L C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It has all the functions you need and more, it just lacked in some areas. #### Cons It felt like they didn’t want to upgrade to the new era, it wasn’t any app features, the colors weren’t bright like other sites. #### Reasons for switching to Rentec Direct Price #### Vendor response We're always working to improve the product and appreciate receiving feedback from our clients. Be on the lookout for Product Update announcements as we release some cool features and enhancements this year. Replied March 2023 --- ### Rentech mostly behaves the way you would expect the software to behave and is functional. - Overall rating: 4/5 - Reviewer: Gregory H. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered Ease of use and I went through my first accounting review with the results #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It was relatively easy to learn and behave the way you expected it to. It was easy to find the controls for changing what little you could change in the functionality. The reports are what you expect them to be, income/expense, income, expense. The rent-roll was reasonable. Everything is exportable. The bank accounts acted like bank accounts and were thus easy to understand. Entering the data didn't take an excessive number of steps #### Cons Going from one screen to another sometimes took an excessive amount of time. Some archiving of data locally to the users browser would probably enhance the user experience significantly. Use of an input worksheet for income and expenses would make these tasks much more effective and efficient. --- ### Amazing Software Package - Overall rating: 5/5 - Reviewer: January S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered We just recently selected Rentec Direct for our rental company management software selection. Rentec has been wonderful to work with from the initial point of contact regarding software questions prior to our subscription and as we continued to move forward with the set up and use of the software. [SENSITIVE CONTENT HIDDEN] with Rentec has been very prompt to reply and provided very informative assistance and training so that we can begin use of the software. We initially were in search of a company that could allow us the ability to perform credit and background searches on prospective tenants. We ended up with a program that offered much more! It has the ability to assist with complete leasing management from the application stages to collections of rent, and report tracking and management features. [SENSITIVE CONTENT HIDDEN] has been on stand by to assist with all steps of Rentec features as we progress with our use of the software. This is our first apartment building to own and manage the leases of the property and Rentec will be an amazing asset to ensure its success. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The many features that Rentec has bundled into one package making the management of our apartment leasing streamlined and easy. Excellent customer service and hands on training! #### Cons At this time we have no dislikes with the software. #### Vendor response Great to hear your positive feedback, January! We love hearing from new clients. Just know we'll be here for you for the long haul. :) Replied April 2020 --- ### As a property owner/manager with multiple rentals, we simply could not manage without RentecDirect. - Overall rating: 5/5 - Reviewer: William W. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our sincere thanks to the entire staff at RentecDirect. You've made our job of mananging properties so simple. It is clear that their support staff is worth the price of admission alone. When requests have been made, their staff takes them seriously and they constantly add requested features to their software when it makes sense and has an impact on everyone who uses it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RentecDirect gives us a clear accounting of our properties and our tenants. With intuitive drill-down features, you can easily track and locate tenant's important information in seconds. You can also store important property information as well, such as door key codes. Besides giving you an accurate accounting of everything financial, RentecDirect has thought out every aspect of property management and delivers a package which simplifies the process and gives us a one-click report for our annual taxes. --- ### A boon for both my company AND my landlords. Takes some of the headaches out of a headache business. - Overall rating: 5/5 - Reviewer: Gus G. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered Was fortuitous finding this program! Everyone (underscore that) is professional, courteous even friendly. Especially appreciate their executive, as she never makes me feel like a dope. Even when my question warrants it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Clean, easy, efficient ... and forgiving. It is easy to set-up new owners, properties and tenants. And just as easy to process rents, invoices, etc. #### Cons Some of the suggestions in the knowledge base sound like good ideas. And what about a property manager portal, or app? --- ### Best Customer Service ever!!!! Great Product. - Overall rating: 5/5 - Reviewer: Lisa Ann Q. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I shopped around for different software. We decided on this because it was affordable and seemed to be compatible for my size company. Their customer service is the best hands down. They are quick to respond and patient. They also implemented a new Chat service which is fantastic! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It streamlines so many things for me. There is a bit of a learning curve as with anything but you have their total support to get you through it. Whether it be email, phone, chat or their knowledge base. #### Cons Each state handles some things differently and so in some situations I have to manually do things and it can't be automatically set up. --- ### Easy Peasy - Overall rating: 5/5 - Reviewer: Laurice M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered My experience has been super positive. Our management was on the money when they told us that this software would be the easiest thing to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the ease of use of the software. The set up was smooth. Very detailed instructions for each feature of the software and website. Cant beat it for the price. Not a lot of setup fees and all that stuff. The customer service is outstanding, very responsive. #### Cons The setup of automated emails and their template. I am sure its me but that's the only con I found. No round the clock customer service access. --- ### Awesome Inexpensive Product - Overall rating: 5/5 - Reviewer: Deb Z. - Industry: Commercial Real Estate - Product usage: Used unspecified for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros After purchasing my second two unit, I decided I needed a program to keep track of everything and started searching online for something to use. Rentec Direct was free to use, so I tried it. It is an awesome program! I have too many units for the free program, however, I have no problem paying to use it as it is that good. What I like best is that Rentec Direct continues to make changes resulting in a better product. #### Cons My only suggestion is that under the payment type drop down window, direct deposit needs to be added. --- ### Scott L.'s review - Overall rating: 4.5/5 - Reviewer: Scott L. - Product usage: Used unspecified for unspecified - Reviewed: January 2013 - Review source details: This review was submitted organically. No incentive was offered I have used the Rentech Direct Property Management system for six months now. With a small number of properties, my biggest concern was cost. This system met that criterion. Secondly, I wanted a system where my data was kept safely on a seperate computer than my laptop or desktop, and could be accessed from anywhere. Rentech met that. This product also had the additional feature of allowing tenants to book work orders and check their account status on-line in a secure manner. The third necessity was that the support side of the product be responsive and easily understood. I have been very pleased with their live help. Usually call, leave message and get contacted back all in the same day. Their on-line support could use some tweaking, however. There are several videos and written resolution on specific cases, and the training videos were helpful, but there are always issues that lie just a step or two beyond what is offered. A phone call resolves that. I am now at the end of year reporting stage and will need to go in and tweak some entries that wound up in wrong categories/accounts. I appreciate how much easier this has made my one man operation and look forward to finding even more efficiencies as I continue to use it. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 --- ### Great software, and service! - Overall rating: 5/5 - Reviewer: Connie B. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered I have greatly appreciated the checking in and assisting with all the additional account set up items. You guys are top notch with contact and follow up. Professionally I've worked with large software companies like Yardi and Onesite as well as smaller groups like manage America. Rentec was my choice after reviewing and working with others. It had what I wanted and needed in a scalable platform that can grow with my portfolio. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Online payments Online apps Syndication of marketing Resident/owner portal . #### Cons Wished for better website templates so I didn't have to use another service. Maybe add advanced website at additional flat fee. I ended up using zoho. --- ### Everything I needed - Overall rating: 4.5/5 - Reviewer: C D. - Industry: Real Estate - Product usage: Used unspecified for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Value for money: 5/5 - Customer support: 4.5/5 - Functionality: 4/5 #### Pros It was easy to set up, and it's easy to use. I can easily pick and choose how much or how little of the program elements I want to use. It has plenty of report and tracking options, and provided lots of room for growth. #### Cons Really don't have any complaints. I wanted a way to compare properties profitability to one another and it doesn't do that. But I don't know that any of the rental property software out there does. --- ### Rentec is perfect for owners / managers of properties. - Overall rating: 4.5/5 - Reviewer: Palanivel K. - Industry: Commercial Real Estate - Product usage: Used unspecified for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros Clean, easy to use product. Very good tech support. Keeps improving. Priced reasonably. Good features like ACH, screening reports. Automatic posting to rental sites like zillow, hotpads etc. #### Cons Managing marketing info for the unit rental is not very straight forward. Cant easily replicate info from one unit to another. Loading pictures and arranging them could get better. --- ### Great Company, Great Software! - Overall rating: 5/5 - Reviewer: Ray G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The company has been so great to work with. I really appreciate their quality and support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. Accessible anywhere. Reliable. I have been using for three years and when it is tax time, I just put on a USB stick and give to my accountant. #### Cons Nothing. It was easy to download and easy to see where my problems are -- lack of payment, too high of a water bill, etc. #### Vendor response It's great to hear how happy you are, Ray. Thanks for the positive feedback! We love that you've been part of the Rentec fold for three years and look forward to many more. Replied February 2020 --- ### Excellent Product & People - Overall rating: 5/5 - Reviewer: Dennis S. - Verified reviewer: Yes - Industry: Commercial Real Estate - Product usage: Used unspecified for more than 2 years - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros Ease of use, great customer support, intuitive and non-intimidating. #### Cons Missing key features and some functions involve too many steps or work around. --- ### Rentec vs. Excel Spreadsheet, I pick Rentec Direct. - Overall rating: 5/5 - Reviewer: Linda L. - Industry: Real Estate - Product usage: Used unspecified for unspecified - Reviewed: May 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros It's simple to use, and accounts can be used for several things, such as bank statements reconciliation and keeping track of payments. It does that math for me, and all I have to do is make sure I entered the right amounts. Rentec does the rest. Screening is also easy, and it's a one stop shopping. I also like the tutorials. #### Cons There are still some updates I would like for it to have. It doesn't track emails to owners. This is an important tool because our personal or business email address is cluttered. If we could check on the owners notes, I can tell quickly if they received an email from me or not. I also don't like the fact that I have to pay for tenants using the tenant portal to pay rent. The tenant should pay for using the portal, not the property manager. --- ### Great product, very user-friendly, terrific customer support! - Overall rating: 5/5 - Reviewer: Marsha C. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We got Rentec Direct for our Property Management department about 3-4 years ago - it was so easy to set up and get started with extremely intuitive and easy to use, great features and functionality and if you ever need them, the customer support folks are top notch and very knowledgeable and friendly. They have a "Knowledgebase" built into the software program that actually answers the majority of the questions you might have and it walks you through how to set everything up. Even those of us who have never used YARDI or other PM programs were able to pick it up right away and use it in on day 1. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy set-up and user-friendly, great Knowledgebase and customer support. #### Cons none, really ## More reviews [Next reviews](https://www.softwareadvice.com/property/rentec-direct-property-management-profile/reviews/?page=2) --- Rentec Direct Reviews, Pros and Cons - 2026 Software Advice