Overall positive, still needs a little tweaking.

Built in marketing tools (website). Right-priced screening tools. Accounting features.

1. Asking someone to "Apply now" (from just the pictures) is a bit intimidating for many prospective tenants. There should be button for "request more information, and maybe "for a faster response answer these questions". Basically looking to have them fill out a brief questionnaire before actually applying with social security numbers, kids names, etc. So for now I'm using the "apply now" button as a questionnaire, and still have tenants completing paper (full) applications (after viewing property). Would love to be able to do BOTH online. 2. It was not immediately clear that we needed to set a fee for credit cards. In our first month a bunch of tenants saw no fee for the credit card, so we got charged a bunch of fees we did not intend to pay! 3. In addition to rentals, we do some fix/flips and some fix to hold. It would be awesome if there was a way to track ONLY capital expenses for a property

Overall, this is a really great program. Cost is low, customer service is responsive, and there are a lot of capabilities. So far, it seems they continue to add new features and improve, which is a great sign for future growth. I would definitely recommend them, and I'm happy so far.

Easy to set up and pretty easy to use. Most likely, the confusion sometimes has more to do with my accounting abilities than the software itself. Customer service is very quick to respond, which is great, although not the friendliest. They seem to work to continue improving, which is important. They recently added a co-renter option for portal access, which is fantastic, and I'm so happy they added that. We have only had the service a month or two, but so far, we are pleased.

Like I said, customer service is responsive and quick, but not the friendliest, but they get the job done & that's most important. I feel like there are some functionalities that I feel would be pretty standard, yet Rentec doesn't have the feature. For instance, you have to do a work around for multiple property owners, but it doesn't really help much. Reporting functionality is lacking. There are a good bit of reports, but some that should be standard are not available. I also do not like the way ACH is reported, because you have to do a little digging to find out if payments went through or just trust it's working. However, technology, as we know, does not always work properly, and I hate to just leave it to chance. Although, this is probably more of an issue with Forte, who processes the payments, than Rentec. However, Rentec did partner with this company, so it's basically lumped in together.

It's mixed. I think it is a good product but sometimes it feels like they fired their engineer who built it and the people left dont know how to fix major problems.

The price is good and it works....just not smoothly. It is like working on an AS400 from the 90's

For years I was promised fixes, now they have rolled out a new version that has it own set of glitches on top of the old ones. Support is always delayed, phone is never answered. (In five years no one has ever answered the phone) You have to text or email, response time can be an hour to a day. Sometimes i feel like they dont here my issue and send responses based on keywords they heard

Even though we jumped to Buildium for most of our Property Management activities, we stayed with Rentec for the marketing aspects as their system is probably the most flexible out there for that. It would be better if we had 1 system doing everything but we are picky and want the best best of both worlds are willing to pay for it.

We use the property setup screens, the rental website portal, and syndication. We love that we can list a rental property and either syndicate it to listing services or just advertise it without syndicating it. This has helped us greatly in our marketing, especially for properties that we will only lease and not manage.

Rentec has accounting built-in but we were never able to make a go of it as it didn't have all of the functionality that we needed so we stayed with Quickbooks Premium for years until deciding to jump to Buildium for accounting and leasing.

I would have and HAVE recommended RenTec Direct to other Property Management Companies.

RenTec Direct Software is extremely user-friendly and so easy to use. I am not very computer literate and I was able to teach myself the program. When I have a problem or question or something out of the ordinary comes up I just call support team and is there so helpful, friendly and personable. That definitely helps when your stressed and need help with your software!

There are a few things that I would change regarding some of the reports, however, they have been adding and changing things daily so I do not really have many cons.

I have used them for 9 years. I would recommend them to anyone.

The software is easy to learn, use. The people are very nice. Very good for the money. They have thought of everything.

Online payment could be easier to use. The app for the phone should be for managers as well. Pay checks should be easier to do.

Overall, I rate this software 4 rating. I recommend this software for all users

I love this software because it enables easy collaboration between team members. Multiple users can access and work on the same documents simultaneously,

I haven't encountered any setbacks using this software

I am not a computer savvy person and I found Rentec to be super user friendly!

I like the customer service and how they can remote into my computer. I am a visual person and being able to be talked through what I need to do while doing it is extremely helpful!

There are a few things that could be changed with the software but they aren't major issues. Just things that would be more helpful to me while creating certain reports.

I researched SEVERAL PM software companies . . . Rentec Direct offers the most, across the board, for a REASONABLE price. RD was honored as the Stevie Award Winner in 2019 American Business Awards, https://www.rentecdirect.com/blog/2019-stevie-award/

Robust features at a reasonable price. For instance: - ACH transactions (for both tenants and owners!) included, or for minimal price for startups, in Rentec Direct subscription - Rapid-response customer support - Excellent webinar/blog content for onboarding and growth

The primary tenant screening option is only available for PM companies managing at least six properties. Rentec Direct does provide a tenant-initiated option for companies managing one to five properties.

It has all the functions you need and more, it just lacked in some areas.

It felt like they didn’t want to upgrade to the new era, it wasn’t any app features, the colors weren’t bright like other sites.

We have been using Rentec for over 5 years. We have over 600 units on Rentec, both multifamily and retail. We started out as a small company and now have about 30 employees. I was a huge, avid fan of this software when we were smaller, but the lack of controls as we have grown larger now outweigh the positives. There is a very limited amount of control for user access. Basically a user has access to everything or read only access. It is very difficult to control process and data integrity throughout a larger organization. If you are a smaller company starting out, this software is fantastic. If you have more than 5 or 6 people in your data, you can't control the data quality because everyone has access to everything. No way to lock anything down, or create user levels of access. I have been asking Rentec for this change for over 2 years. We are now shopping for different software.

Great functionality for smaller companies and number of rental units (4 or fewer employees) Easy to use to get the basics started

If you plan on growing past 5 employees, consider something else. Not enough controls for various employee access/restriction to appropriate data/pages. Customer service used to be great, has slowed considerably in the last 2 years. The company has gotten a lot larger, and thus don't listen as well as they used to. Make sure that the software meets your current (and future) needs. Don't expect major changes. Small rollouts of capabilities do continue to happen.

Rep has been over the top helpful I have call several times trying to set up a Merchant account and each time I talked to her, she has patiently walked me through it, even when I have been annoyingly slow to understand.

Great customer service and easy to use. Plus many services at a cost effective price. Very good reports

Not easy to call. Have to wait for call back, not always convenient. I would also like more freedom to be able to custmize reports

Great idea. I wish it worked. Unfortunately, my one time test use of it proves the reports they provide may be inaccurate .

It is not accurate. I tested this service with info on a person I know has misdemeanors. (He admits to them and the local police department in Indiana provided a report detailing the offenses). The "nationwide" report that came back to me after I provided SSN and other requested info, showed no criminal history at all. So, clearly the nationwide background check claim is not accurate

I love how easy the product is to use and the support you get when you have a question. The software has helped our business grow so much and get our apartment listings in front of people we never would of normally see our local ads. It has great accounting functionality built into it that allows us to reconcile with our bank accounts in a very easy and effective way.

I do not have any complaints at this time when we first started using it 5 years ago there were a few things but they have been updating and adding features all the time and now there are no missing features or problems that are unresolved.

Overall it’s a great product that definitely makes managing properties much easier.

The product has a lot of cool features such as allowing me to create a website through the software.

You can’t pull a profit and loss statement from the software or a comprehensive accounting statement that I can give to my accountant

We have a small property business with only 25 units, so we do not need a killer application. Rentec Direct has proven to be a nice fit in terms of functionality as well as financially. Entering data is very easy and the application provides several different ways to view the data so that analyses are quick and to the point.

The price is right, but so is the functionality. I am not sure how well this application would work for an operation that had several hundred units, but for our small business it seems to be good. It saves us a great deal of time and enables us to be more productive by allowing us to assess our expenses per property quickly and accurately.

At times, we have to sort of figure out how to get the output we want. Some of the pages use terms that do not always seem intuitive, but this is really not a major issue.

Rentec Direct is incredibly affordable compared to other property management software out there. They are very responsive when I need help with something. They are easy to work with and I've been working with Kathryn on an issue I'm having with accounting and she has spent extra time with me that she shouldn't have to. She is great and Rentec is lucky to have her.

The accounting is at times cumbersome to wade through the reports and find what I'm actually looking for.

We have been using Rentec Direct's software for over 2 years now. We are very happy with the program, specifically how easy it is to use. We find Rentec to be very user-friendly. However, when I do encounter a problem, I either email or call their support desk, they are on top of their game, especially Kathryn, I haven't come across a problem that she cannot solve!!

I would have to say I like that support has remote access to my system. It makes it so easy to explain an issue that I am having. Although they will not do it themselves, they have me solve the issue so that I can "learn" how do take care of it next time.

There are a few things that I would change in Rentec and have submitted my requests. It does take a while for them to be implemented, however, I'm sure they get many suggestions daily.

My experience has been super positive. Our management was on the money when they told us that this software would be the easiest thing to use.

I like the ease of use of the software. The set up was smooth. Very detailed instructions for each feature of the software and website. Cant beat it for the price. Not a lot of setup fees and all that stuff. The customer service is outstanding, very responsive.

The setup of automated emails and their template. I am sure its me but that's the only con I found. No round the clock customer service access.

Customer support is awesome! Hours that the customer service folks are available and their knowledge makes learning the ins and outs easy.

Look of the platform is a bit dated, and not as easy to use on mobile device. The accounting portion with tenant deposits was a challenge when trying to edit after a bank fee and tenant error

Clean, easy to use product. Very good tech support. Keeps improving. Priced reasonably. Good features like ACH, screening reports. Automatic posting to rental sites like zillow, hotpads etc.

Managing marketing info for the unit rental is not very straight forward. Cant easily replicate info from one unit to another. Loading pictures and arranging them could get better.

I cannot begin to tell you how much we like this program. I have never worked in Property Management before this job and therefore, never used this type of program. Rentec is very easy to use and understand. The support that they offer is top notch. I tell people that I have my own personal support person, Kathryn!! She is the BEST, she knows the program inside and out and even when I call with a crazy questions that is out of the norm, she finds a solution. They are constantly improving and adding new updates. They ask for your input and listen and make changes or additions. Not only WOULD I recommend Rentec to others, we already have!

The Support is the BEST, always available and very personable and helpful!!! The monthly fee is worth every penny.

I really don't have any complaints.

I'd definitely recommend Rentec for any medium sized property management needs. It's a little pricier than some options out there but the functionality has been great.

Rentec has really simplified the lease management and payment system for our tenants which has been a huge time-saver.

It was a little challenging to set up for both our secretary and tenants. But once we got through a few weeks of questions and issues we haven't had many issues.

It's simple to use and makes tracking tenants, properties, and payments a breeze

Can't think of anything that I don't like about Rentec. I work with about 10 properties on average, so I can't comment on how well it handles the needs of a large scale property manager working with 100 properties

I like the variety of reports and constant updates on the interface of the program. I like that there is a tenant portal and easy pay system that provides convenient method of collecting rent.

I do not like that there is no calendar that is integrated within work orders.