RentPayment

RATING:

1.7

(3)
Overview

About RentPayment

Today, RentPayment is the largest electronic payments processor in the multifamily industry, serving thousands of property management companies representing over 3 million apartment units. Residential property managers can collect rent on time, reduce rent collection costs and access detailed reporting to analyze their business. Renters can rent online and pay with Credit cards, debit cards or eCheck using their mobiles or by text.

RentPayment Pricing

RentPayment offers a number of pricing options, depending upon user needs or property size. Contact vendor directly for pricing information.

Free trial: 

Not Available

Free version: 

Not Available

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RentPayment Reviews

Overall Rating

1.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

1.5

Customer Support

1

Value for money

1

Functionality

1.5

Most Helpful Reviews for RentPayment

3 Reviews

Jennifer

Real Estate, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

FUNCTIONALITY

2

Reviewed February 2020

RentPayment

You know what they say, there's always room for improvement. Overall it is a big time saver being able to have tenants pay electronically, saves making a trip to the bank as well.

PROS

The ability for tenants to submit payments electronically.

CONS

I would like to see the reports more user friendly, easier to navigate. They're not cumbersome, but not necessarily easy to get/find what I'm looking for either.

Reason for choosing RentPayment

N/A - platform was being used prior to my employment.

Denny

Commercial Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2020

-$15,OOO DIRECT DEPOSIT ERRORS

THEY DONT CARE ABOUT SMALL BUSINESS. DO NOT GO WITH THIS COMPANY.

PROS

WAS TOLD IT CAME WITH WEBSITE I PURCHASED, HAD NO OTHER OPTIONS

CONS

HAVE OVER $15K WORTH OF DEPOSITS THEY NEVER SENT TO MY ACCOUNT. SAID THEY HAVE A ERROR IN THERE SYSTEM. 3 WEEKS LATER NOBODY WILL GIVE US A ANSWER.

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed November 2023

DO NOT USE THS SERVICE

It has wasted time, money and effort. Terribly bad!

PROS

We used this service in the past for payment processing.

CONS

Customer service - we no longer use this payment processing and when we asked to cancel they told us it was 180 days to cancel or over $1,000 for a $19/month service. We gave our 180 days notice in writing, but 2 months later, they are saying we did not, even though we have proof via email. Every time we tried to call, there is no answer, so all we can do is email them.