Great Solution for Owner Operators

Moving from paper check collection, we were concerned about taking on a software that would overcomplicate our business. The Rentroom app and portal has been a great improvement to how we run our business, and reduced a lot of the stress around software. Much of what we looked at in the market was overly complicated.

Pros

It has a very easy-to-use interface, and a very intuitive back-end that I was able to organize in less than 30 minutes. My tennants love the mobile app, and it is very easy to communicate with push-button notifications. This is has also reduced our late payments, and allowed us to close our books a week earlier.

Cons

For our level of sophistication with 90 units, it had everything we needed.

Rentroom Review

Pros

I enjoy that it is a free software, with a good professional look and nice features that are still being added/updated. Any time I run into a problem I let the team know and they get it solved.

Cons

Since its a newer company, I feel like they are still figuring things out. Some of the features on the website have a lot of glitches and problems. And some of the features are more difficult to use than they should be. I wish you could edit more things because once you enter things its hard to change it. As the big picture its a great software but theres little things within the software that I get caught up on. I figure that they will get solved and become easier to use.

A Great Program Improving Frequently

Rentroom enables my business to collect rent from tenants electronically in a simple, streamlined manner. Tenants seem to appreciate the app-based ease-of-use. The entire Rentroom team is very responsive to my requests and concerns, I've appreciated their helpfulness greatly.

Pros

It seems the team is constantly updating and improving the app. I've appreciated the new functions that have been added recently, most notably the Ledger tab. The tenant app experience is quite simple and the administrator/landlord browser functions are robust. The cash reconciliation process at the end of the month has been simplified by Rentroom (exporting data to excel is quite easy). The maintenance request function allows us to coordinate the repair effort efficiently. Overall, this program brings many of our Property Management functions under one program, which has been very helpful.

Cons

The reporting functions of Rentroom seem to be limited. Visually, there are elements that are unappealing like for example, dates are in a "YYYY-MM-DD" format. Tenants who are not using Rentroom still need to be maintained in Rentroom, which requires entering cash receipts received outside of Rentroom (i.e. check, wire, cash, etc).

Great Solution for Simpliyfing Property Management

We are moving from a 100% paper check process that is time consuming and ends up costing us a great deal of money in the long run. With Rentrooms software we are able to more quickly get our rents in and cleared so that we can utilize the funds more quickly.

Pros

Currently in the on-boarding phase and everyone has been incredibly helpful and attentive to our needs as a company. The quick response time and willingness to help fit the product to best handle our needs has been fantastic.

Cons

We are very much looking forward to going live and being able to offer all of the benefits that Rentroom offers to our tenants.