About ResNexus

ResNexus is a cloud-based property management software that helps increase reservations and revenue. As an all-in-one solution, ResNexus provides a beautifully designed ADA compliant website and booking engine to increase direct bookings. It also includes guest management, credit card processing, direct connections to marketing channels (such as Booking.com, Expedia, and Airbnb), dynamic pricing, automatic yield management, Quickbooks export, business reports, and much more. In addition, ResNexus increases your return guest rate with automatic email marketing that includes welcome, thank you, birthday and anniversary emails, as well as newsletters and promotions.

The ResNexus reservation grid highlights reservation activity for the next one to three mont...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

206 Reviews of ResNexus

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(165)

165

4 stars

(34)

34

3 stars

(4)

4

2 stars

(1)

1

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 206 results

November 2019

Adam from Flats Luxury Suites

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

ResNexus Makes Short Term Rentals Easy!!

ResNexus is cost effective based upon the number of properties you manage. I like how I am able to customize the functionality to fit the nuances of my properties. I run short term rentals and am able to manage my listings on a variety of 3rd party platforms like AirBnb, Homeaway, Expedia, Booking.com and TripAdvisor using ResNexus. I am very happy with what has worked well!

Pros

ResNexus is robust! There is a lot of functionality that allows for a workflow customization to meet a variety of needs, including guest communication, promotions, cleaning staff as well as multiple property types. I switched from another program that had tremendous functionality & allowed for customization but was created by a programer so it lacked the nuance of someone daily managing a short term rental operation. ResNexus offers the customization and is easy to deploy.

Cons

I haven't found much to gripe about except that to really leverage the capabilities you need to learn their vocabulary which can be different than other programs.

Reasons for Choosing ResNexus

ResNexus offers a functional portal for all aspects of Short Term Rentals, from bookkeeping to cleaning to guest management. It is a program that will work even when I am no longer running the company.

Response from ResNexus

Replied January 2020

Adam, Thank so much for the wonderful review. We appreciate your business!

October 2019

Laura from Miners' Bay Lodge

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2019

Website Review

Pros

We really liked that ResNexus had the option to build our website as part of the package. When looking into other hospitality software, often times the website was not included and the costs involved would not have been feasible for our small company. The website is relatively user friendly and our programmer, really took the time to listen to what we wanted for our business. He was not who we originally started with, and the curent programmer came in at a time when we were behind schedule and got things back on track and developed something we were truly happy with.

Cons

The website is sometimes a little limited with its widgets and customization's unless you know how to HTML code, which we do not. However, our programmer and ResNexus support were helpful to try and achieve some of the specific requests that we were looking for. We have been told a couple of times that what we were requesting would make sense and it has been passed along to the tech support as something to look in developing, which is great, but we received this answer more than a couple of times which means we were limited as to what we were really hoping to achieve sometimes.

Reasons for Choosing ResNexus

All inclusive - website, POS, and program all in one for a reasonable price.

December 2019

David from Dragonfly Guest House

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2019

ResNexus platform is essential for B&B's

ResNexus is an essential tool for us in running our business. We have used other similar online tools/services, but ResNexus far exceed them all. Highly Recommend, the change over to them is totally worth the initial setup and training.

Pros

First, the team helps us with every configuration necessary to get us started day one. The training that comes with the product is key to establish an online presence necessary to run our business. ResNexus offers so much whether your a small B&B or a large hotel. Key features include simple online booking tools, marketing & sales tools, front desk interface, administration tools all in one product. It provides a very professional look and syncs via their channel manager to work seamlessly with all the big external online booking sites.

Cons

Initially the marketing feature offered that handles the promotion/newsletters is somewhat complicated for the average user. But I have to say that if I need assistance they are there for me all the way with their red carpet service.

Reasons for Choosing ResNexus

ResNexus offered us a one-stop-shopping product that meet the needs of our business at an affordable price.

July 2017

Rhitt from banderas

Company Size: 1 employee

Industry: Hospitality

Time Used: Less than 6 months


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

July 2017

Good with some bad

Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your reservation page and your website are linked, links to a solid credit card merchant, reservation software is fairly intuitive. However, you will drive yourself to the point of insanity trying to make changes, and other things that aren't straight forward. I.E. a one night reservation.- That being said, customer service is always there to help. I feel that the price, is not too expensive for only having to pay one company that can do so many things for your business. My only suggestion to them is to update the reservation system, making it more user friendly or idiot proof. I've only been using it for a few months. Maybe I'll get it down by the end of the year! !!!.

Pros

I like the look of the "grid" , making a reservation is fairly simple, ability to prepare taxes, and the link to the credit card system. Finally, the reservation page that links to your website that they create for you is the best part for me. Customer service is awesome, you always talk to live person. Very responsive. They will help the best they can in a timely manner.

Cons

If you have to change to a reservation, such as, add another night, or try to do a weekly rate, move to a different room, charge a monthly rate. Its nearly impossible. If you're trying to do an ongoing monthly rental- its difficult. You might as well shoot yourself now. It takes like 5 steps and doesn't work. The support team will eventually fix it, but you look like an idiot when you're trying to do this in front of a customer or on the phone. I'm not a computer programmer, but you would think you could click 7 days on the grid, hit "reservation" and it would populate a "weekly" rate. Not by hitting "accommodations", "remove" -(removing their original one, so if you f-up, hit "back", you try and find their original reservation, woops! its gone. You have to "remove" their original one in order to "add or change anything". So once your "remove" then you have to hit "rentals" then "weekly", then "search"- (for some crazy reason you have to "search" even though you know its available by looking at the "grid"- then when you hit "search" most the time it won't find the accommodation you're trying to book for them. So basically its a cluster. Giving discounts can also be a mess- there are different options but can be confusing.

Response from Nathan

Replied November 2018

Thank you for taking the time to write this review and for the feedback. We're apologize that you experienced issues with trying to change a reservation after it was made. Thank you for your kind comments about our customer support. We have made many improvement since your initial comment. For the situation in which your business was looking to change the dates or room we recommend using the drag and drop feature on the reservation grid. To change the reservation simple click and drag the reservation to a new location on the grid. With weekly and monthly rates, ResNexus does offer a way to select which rate you would like to use for a reservation on the grid when you are making the reservation. Your business has the flexibility to decide which rate plan you would like to pay when you are creating the reservation. When your guests book online, the ResNexus online booking engine automatically changes the rate plan for your units based on how many days they select. When adding a night to a reservation you can click on the reservation and then click the Rooms/Nights tab and click add. Then select which date, number of nights and which room you would like to add to the reservation. If we are you are still finding that you are having a bad experience using these features in the system please contact us at 385-218-2637 and we would be happy to provide you with assistance and listen to your feedback to help improve our system. Thank you for using ResNexus and helping us improve.

January 2020

Ron from Seven Oaks Inn / Bed & Breakfast

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Excellent Fit for Hospitality/Inn Keepers

As I mentioned earlier any innkeeper will do well to implement this software. We have a quality relationship with ResNexus with no plans to change. We made the change to ResNexus December of 2017. I depend on ResNexus the same as I do our banking source.

Pros

I discovered ResNexus from another innkeeper's website. After I reached out to their organization the presentation was well organized leading to my making the only change we have made in the nine years of our establishment. Customer service is reliable. The company operates with integrity and takes responsibility when needed. Any innkeeper would make a solid choice to use this software.

Cons

My comment is not a negative concerning RexNexus. When you implement the software review all your settings very carefully.My reasoning if your company works with online booking agents, it is important that your settings are correct to prevent mishaps. Just a FYI always keep a weather eye on your OTS especially if you use direct connect.

Response from ResNexus

Replied January 2020

Ron, thank you so much for taking the time to leave such a great review! We appreciate your business!